Suginoi Hotel
Suginoi Hotel
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Hana Building Double Room - Non-Smoking - Room plan Suginoi Hotel
Hana Building Double Room - Non-Smoking - Room plan
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Lobby Suginoi Hotel
Lobby
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Lobby Suginoi Hotel
Lobby
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Swimming pool Suginoi Hotel
Swimming pool
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Excellent
Location
8.1
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What guests are saying:
The Italian food is excellent! Very frequent shuttle bus service Nice view! Many many facilities.
Chin from Hong Kong
Couple
It was the best!
Shu from Singapore
Couple
It was a terrific experience and one of the best hotel I stayed.
KA from Hong Kong
Couple
room is large, nice buffet breakfast and dinner, very good hot spring and pool, a must-try for family with kids
Pui from Hong Kong
Couple
Really had a good stay with my family. Everything was good with room, dinner, breakfast and spa.
JUNYEOL from South Korea
Family with young children
Although we stayed in the older part of the complex, the tatami room was unique and the kids had fun in it.
STEVEN from United States
Family with teens
Good in service, helpful staff, great location, very nice roof top hot spa
Wai from Hong Kong
Couple
Good value for family, The roof top hot spring is terrific and room is spacious The only thing that might need to enhance is put a plug close to the bed
Kenneth from Australia
Group
Excellent
From 1302 reviewsSee what guests said
8.8
/
10
Exceptional facilities
9.2
Recommended by 92% of guests
Value for money8.7
Distance to city center3.6 km
Location rating8.1
Nearest airportOita Airport (OIT)
Distance to airport32.1 km
  • Sauna

  • Hot spring bath

  • Air conditioning

  • Bar

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9.1
Exceptional
Room comfort & quality
This property is in high demand!Booked 23 times since yesterday | 34 travelers are looking at this property right now
Hana Building Double Room - Non-Smoking
Hana Building Double Room - Non-Smoking
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  • Room size: 22 m²/237 ft²
  • Mountain view
  • 1 king bed
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Hana Building Twin Room
Hana Building Twin Room
...
  • Room size: 22 m²/237 ft²
  • Mountain view
  • 2 single beds
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Main Building Ocean View Japanese Style Room
Main Building Ocean View Japanese Style Room
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  • Room size: 54 m²/581 ft²
  • Sea view
  • 3 futons
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Hana Building Mountain View Japanese Western Style Room for 4 People
Hana Building Mountain View Japanese Western Style Room for 4 People
...
  • Room size: 44 m²/474 ft²
  • Mountain view
  • 2 single beds and 2 futons
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Main Building Mountain View Twin Room
Main Building Mountain View Twin Room
...
  • Room size: 26 m²/280 ft²
  • Mountain view
  • 2 single beds
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Main Building Ocean View Japanese Western Style Room
Main Building Ocean View Japanese Western Style Room
...
  • Room size: 53 m²/570 ft²
  • Sea view
  • 2 single beds and 2 futons
Enter dates to see prices
Main Building Mountain View Japanese Western Style Room - Special Offer
Main Building Mountain View Japanese Western Style Room - Special Offer
...
  • Room size: 53 m²/570 ft²
  • Mountain view
  • 2 single beds and 1 futon
Enter dates to see prices
Hana Building Mountain View Japanese Western Style Room
Hana Building Mountain View Japanese Western Style Room
...
  • Room size: 44 m²/474 ft²
  • Mountain view
  • 2 single beds and 1 futon
Enter dates to see prices
Main Building Mountain View Japanese Western Style Room
Main Building Mountain View Japanese Western Style Room
...
  • Room size: 53 m²/570 ft²
  • Non-smoking
  • 2 single beds and 1 futon
Enter dates to see prices
Main Building Ocean View Japanese Western Style Room for 4 People
Main Building Ocean View Japanese Western Style Room for 4 People
...
  • Room size: 44 m²/474 ft²
  • Sea view
  • 2 single beds and 2 futons
Enter dates to see prices
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More about Suginoi Hotel

More about Suginoi Hotel

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Real reviews from real guests

Agoda Reviews (1302)Booking.com Reviews (35)
8.8
/
10
Cleanliness8.8
Facilities9.2
Location8.1
Room comfort and quality9.1
Service9.0
Value for money8.7
Provided by verified guests of Agoda
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Showing 754 verified guest comments
12345
9.2
Exceptional
Hui from Singapore
Family with teens
Main Building Mountain View Japanese Western Style Room - Special Offer
Stayed 1 night in October 2018
There’s something for everyone in the family”
The onsen resort has all the facilities suitable for all ages. Onsen, onsen swimming pool, 3D show, water lighting show, Game Center, bowling alley etc. The dinner was great. Best hotel buffet dinner I had with a wide range of food at good quality. I wished I had a bigger stomach. 😅
Reviewed October 31, 2018
Dear Hui, Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! We are so happy to receive such a nice feedback about our Onsen, The Aqua Garden, 3D show, water fountain show, game center and bowling alley ets., We are also glad to know our buffet dinner was best for you! We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel
Responded November 14, 2018
Suginoi Hotel
9.6
Exceptional
Fannie from Canada
Couple
Main Building Mountain View Twin Room
Stayed 1 night in October 2018
Great onsen resort”
We stayed at Suginoi's twin mountain view room. It really had a spectacular view, as the room had a large span of windows. In the room itself, there was a tatami section separate from the beds, which was nice. The bathroom in room was very spacious. There were noticeable amounts of dust in the wooden panelling along the walls by the beds but otherwise the room was clean. The dinner and breakfast buffets were great, but the outdoor onsens were the real experience. At night, you overlook the lights of Beppu city and during the day, the lovely view of the ocean. There are frequent shuttles between the 3 buildings, all walkable distances. Even though there were lots of families with children, it was still quiet and enjoyable at night.
Reviewed October 28, 2018
Dear Fannie, Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! We are glad to know you like our room, but we are sorry for the dust in the wooden panelling along the walls by bed. We will make sure to clean the dust. We are also glad you enjoed the view from our hotel room Ocean side. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel
Responded November 14, 2018
Suginoi Hotel
6.0
kin from Hong Kong
Couple
Main Building Mountain View Twin Room
Stayed 1 night in October 2018
Good service ”
The shuttle bus is available between the hotel and car park. For the dinner, need for queueing and the staff will take care of English speaking person. The bowling games is free and just pay for the shoes rental fee. The hotel room is clean, comfortable and big.
Reviewed November 07, 2018
Dear Kin, Thank you very much for your kind review of "Good service" to the Suginoi Hotel in Beppu! We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel
Responded November 14, 2018
Suginoi Hotel
10.0
Exceptional
Jaebong from South Korea
Family with young children
Main Building Mountain View Japanese Western Style Room for 4 People
Stayed 1 night in October 2018
Very nice resorts with Pool and SPA”
I traveled here with my family, and used AQUA BEAT and TANAYU SPA among the facilities. I had a very happy time with my babies in AQUA BEAT, and enjoyed SPA which is located in the roof top. The view in TANAYU is wonderful!! specially in the night time, I saw the beautiful city lighting.
Reviewed October 30, 2018
Dear Jaebong, Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! We are so happy to know you enjoyed your stay with your babies and family. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel
Responded November 14, 2018
Suginoi Hotel
8.4
Excellent
Yiling from Singapore
Family with young children
Main Building Ocean View Japanese Western Style Room
Stayed 2 nights in October 2018
Good experience except for the Italian restaurant ”
The Japanese style room was clean, spacious and well-appointed, the toilet looked old because of the cool white fluorescent lighting, but otherwise we had good experiences with the onsens and aqua garden. Good place for families with arcade, aqua garden and wave pool to keep the kids occupied. Both buffet restaurants had a good selection of food, in particular the Caeda Palace, however these 2 restaurants do not open for lunch, so dining options for lunch are limited. We tried the Italian restaurant, food was alright, but we were made to wait outside even though there were empty tables. The waitress kept ushering us out of the restaurant to the back entrance, gave us the menu and asked us to place our orders first before we could sit down at a table and make ourselves comfortable. She said she needed to prepare the table, but this should be done before guests arrive, not after. It felt like an odd practice and runs contrary to what most restaurants do.
Reviewed October 25, 2018
Dear Yilling sama, Thank you very much for taking your time for writing a review. We are sorry that you had bad experience at our Italian restaurant. We shared this information with our management levels and relative department to fix the problem and improve the customer service at the restaurant. We are sorry again about it. Sincerely yours Suigoi Hotel
Responded November 26, 2018
Suginoi Hotel
8.8
Excellent
Grace
Solo traveler
Hana Building Double Room - Non-Smoking
Stayed 1 night in January 2018
Yes for family travel”
if I travel with family (especially with kids) I will stay here again. It is definitely kid-friendly. Buffet options - nothing to complaint , quality was higher than I had expected for buffet . cooking stations were mastered by delicated chef. Amazing view which is unbeatable yet it was just too noisy to enjoy the quiet onsen time. It has separated into 2 parts - 1st part all-genders pool( aqua city) which I did expect to be in festive atmosphere. more like a pool area , prepare swimwear , allow fotos. 2nd part- gender-restricted onsen (little bit better but not as quiet as any other onsen I had been to). I am sorry but don’t mean to offense, during my time (Thursday night) it was packed with Korean family , kids just need extra effort to control. Of course myself is Chinese as well, I am not sure if it can get noisy too if it is packed with Chinese family. Juz in my case according to my observation , 79%Korean, 10% Japanese,10% Chinese , 1% western
Reviewed January 27, 2018
10.0
Exceptional
sangsun from South Korea
Family with teens
Main Building Mountain View Twin Room
Stayed 2 nights in December 2018
Exceptional”
Best foods best onsen best location!!!
Reviewed January 07, 2019
8.4
Excellent
christy from Hong Kong
Group
Hana Building Ocean View Japanese Western Style Room
Stayed 1 night in October 2018
recommend”
if i hv to pick one or two things to critique, the bathroom n toilet in rooms are too old, which i believe were not replaced together during removation. another thing is the reception staff of the buffet restaurant, the men were rude and impolite to chinese looking tourists. very obvious.
Reviewed October 14, 2018
Dear Christy sama, Thank you for your comments recommended. However, I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and we will make sure to improve our customer service to prevent such an incident never occur again. Regarding to the toilet, as you mentioned, we have renovated part of the toilet once. I appreciate if we could get your kind understanding as the renovation style was the best choice for us at that time. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Suginoi Hotel
Responded October 17, 2018
Suginoi Hotel
10.0
Exceptional
MAN from Hong Kong
Couple
Main Building Mountain View Twin Room
Stayed 1 night in November 2018
The hot spring is great with good Bepu Bay view.”
It was a wonderful stay in suginoi!Good for couples, children, family, and also the seniors!
Reviewed December 03, 2018
Dear Man sama, Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! We are so happy to receive such a nice feedback. We are looking forward to welcoming you again! Sincerely yours Suginoi Hotel
Responded January 04, 2019
Suginoi Hotel
10.0
Exceptional
RASSAMEE from Thailand
Group
Hana Building Mountain View Japanese Western Style Room for 4 People
Stayed 1 night in October 2018
Very good”
Very good
Reviewed November 09, 2018
Dear Rassamee, Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel
Responded November 14, 2018
Suginoi Hotel
8.4
Excellent
Tan from Singapore
Couple
Main Building Mountain View Twin Room
Stayed 2 nights in December 2017
Excellent”
The hotel has a very nice swimming pool that overlooks the sea. It is heated in Winter and it was nice to have a dip after sight-seeing. Nice Onsen too. The breakfast and dinner had wide choice of food. Food was good but the hotel should try to change their menu daily.
Reviewed December 23, 2017
8.4
Excellent
connie from Singapore
Group
Main Building Ocean View Japanese Style Room
Stayed 1 night in November 2017
very huge hotel with great facilities and nice rooms but a bit too commercial ”
I stayed on the good time floor , rooms were very big and there was a semi private open air tub which I enjoyed. The tanayu was spectacular with its views but could get very crowded. Buffet meals were not bad too . Overall good experience but it lacks the intimate and personable touch of a ryokan .
Reviewed November 21, 2017
9.2
Exceptional
Davy from Hong Kong
Couple
Main Building Mountain View Japanese Western Style Room
Stayed 1 night in November 2017
Old Style Japanese Hotel but value for money”
Very old style and local hotel, excellent buffet dinner and breakfast, room is big but very old style (80s/90s), you will expect to see a lot of tourist from Korea, view is great, location is excellent for us as we drive, overall the hotel is clean and value for money.
Reviewed November 18, 2017
8.8
Excellent
Nahyun from South Korea
Family with teens
Hana Building Twin Room
Stayed 1 night in October 2017
i think it was reasonable hotel. especially, outside spa in facility was good.”
when I took in outside spa in the hotel I relieved stress and took care of me it's very good point of this hotel. and also, breakfast was fantastic. if I go to Beppu again i am willing to do to book the hotel.
Reviewed October 26, 2017
8.8
Excellent
Juleen from Singapore
Family with young children
Main Building Mountain View Twin Room
Stayed 1 night in May 2017
Great Facilities”
I was there with my 11 year old daughter. There is enough in this hotel to keep you entertained for 3- 4 nights!. Great facilities - big outdoor onsen, indoor water park and pool, outdoor pool, laser show at night, good choices of food and also an in-house amusement center. The laser show one of the best seen, it is fantastic! Complimentary transport from the train station is also great for travelling within Beppu. I will visit again, well before my children get too old to enjoy the facilities.
Reviewed September 11, 2017
10.0
Exceptional
Lam from Hong Kong
Couple
Main Building Mountain View Twin Room
Stayed 1 night in June 2017
Bravo”
Big room, many facilities, Very good sea view in outside hot springs and swimming pool, many facilities so can stay for a whole day, rich dinner and breakfast buffet. Excellent experience for us, and we will come back soon.
Reviewed June 08, 2017
9.3
Exceptional
sirapatr from Thailand
Family with teens
Stayed 1 night in November 2015
suginoi”
onsen ,clean room,staff
The hotel provide onsen with swimsuite area and traditional onsen (nude) area. They also provide quick dry machine for swimsuite in dressing room. Onsens were good. Staff were active, polite and helpful. Dinner and breakfast buffet were ok. Our rooms were clean.
Reviewed November 17, 2015
9.3
Exceptional
Charles from New Zealand
Couple
Stayed 3 nights in September 2015
Great Location and a must see”
Location and great food and a different experience of Japan
Loved it... food was great and was given an upgrade of free dinners / buffet for three nights of our stay ... no other westerners there so was an experience I wouldn't of missed with all the Japanese families.. The spas are wonderful and as reported before ... YOU must try the dinner buffet ,,, Ok - is in excess but a must do .. Loved it
Reviewed September 22, 2015
8.0
Excellent
Eveyln from Singapore
Family with young children
Main Building Mountain View Japanese Western Style Room
Stayed 3 nights in May 2018
Resort style hotel”
The hotel is very big with 3 main buildings and the onsen is awesome. Can soak everyday and there’s 2 onsen with one infinity pool. Is very children friendly as they provide children slippers and Yukata too. The Buffet breakfast and dinner selection is good too. There’s indoor heated infinity swimming pool , playground style water pool called the Aqua Garden which are free of charge. There’s also aqua laser and water show at night. Besides there’s bowling Centre, gym, massage, game arcardes that need to pay. The room is good and spacious. We had the western bed with Japanese resting area. The staff are friendly and helpful. A thing I don’t like is the gym, we need to pay. Usually gym come free with hotel stay. And also initially for my room, the toilet kind of smell cause of the piping maybe, not very strong smell. But after the staff spray the toilet, the smell is fine. Overall the stay is very enjoyable and the children definitely love it.
Reviewed June 03, 2018
4.4
LAI from Hong Kong
Solo traveler
Main Building Mountain View Japanese Western Style Room
Stayed 1 night in January 2018
The room is quite dirty and super strong overnight food smell which is super disgusting”
The room is quite dirty and super strong overnight food smell which is super disgusting, actually we will not have dinner in room . Recommend for family with kids the hotel is big people are nice, but I will not recommend for my friends or family.
Reviewed January 30, 2018
12345
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