Sur Plaza Hotel
Sur Plaza Hotel
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"Nice clean hotel."

Rajat

5 February 2018

Deluxe Room - Bathroom Sur Plaza Hotel
Deluxe Room - Bathroom
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Lobby Sur Plaza Hotel
Lobby
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Lobby Sur Plaza Hotel
Lobby
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Interior view Sur Plaza Hotel
Interior view
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See map Sur Plaza Hotel
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Very good
Location
7.0
See all 60 photos Sur Plaza Hotel
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Sur Plaza Hotel

Very good location
Very good
From 192 reviewsSee what guests said
7.5
Recommended by 89% of guests
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Room choices
7.7
Very good
Room comfort & quality
This property is in high demand!Last booked 5 hours ago
Deluxe Room
Deluxe Room
...
  • City view
  • 18 m²/194 ft²
  • 2 double beds
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Standard
Standard
...
  • Pool view
  • 26 m²/280 ft²
  • 2 single beds or 1 king bed
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Deluxe Double Room
Deluxe Double Room
...
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    Deluxe Single Room
    Deluxe Single Room
    ...
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      Standard Single
      Standard Single
      ...
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        More about Sur Plaza Hotel

        More about Sur Plaza Hotel

        "I recommend this hotel very very clean"

        Reviewed 25 September 2017

        Abdullah from Oman

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        Couple

        An overview

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        What they offer

        "I love this place all the staff are friendly and kind"

        Mamdoh from Oman

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        Solo traveler
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        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (192)Booking.com Reviews (719)
        7.5
        Cleanliness8.1
        Facilities7.3
        Location7.0
        Room comfort and quality7.7
        Service8.1
        Value for money7.2
        Provided by verified guests of Agoda
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        Showing 147 verified guest comments
        12345
        10.0
        Exceptional
        lokesh from Oman
        Family with young children
        Standard
        Stayed 1 night in August 2018
        .”
        .
        Reviewed August 20, 2018
        Dear Lokesh, Thanks for the review. We look forward to welcome you again at Sur Plaza Hotel. Best Regards, Dushantha Perera, General Manager
        Responded August 22, 2018
        Sur Plaza Hotel
        8.0
        Excellent
        Abdul from Saudi Arabia
        Couple
        Standard
        Stayed 3 nights in June 2018
        Stay in Sur Oman June 2018”
        We stay several nights in this pleasant hotel, the food of the restaurant was very good and we enjoy staying in the lobby for resting. Points to be improved : The internet was not good and keep on disconnecting, each time we had to request new password The room is a bit old but quite clean. The swimming pool must have system to renew the water.
        Reviewed August 11, 2018
        Dear Abdul, Thanks for your continuous stay with us. Points raised by you already been forwarded to people concerned & immediate actions which are necessary will be taken. We look forward to welcome you again at Sur Plaza Hotel! Best Regards, Dushantha Perera General Manager
        Responded August 12, 2018
        Sur Plaza Hotel
        8.0
        Excellent
        Siva from Oman
        Family with young children
        Standard
        Stayed 1 night in June 2018
        Excellent staff and room. Very few options of TV channels. Well maintained swimming pool. ”
        Stayed here for two nights. Located in a centre place amidst castles and restaurants. Excellent staff and room. Very few options of TV channels. Well maintained swimming pool. Good buffet breakfast but with very limited Indian dishes.
        Reviewed June 18, 2018
        Dear Siva, Greetings from Sur Plaza Hotel!. Thanks for the review. Points raised by you are already been addressed to people concerned. For sure on you next visit we would be able to give much better experience. Looking forward to welcome you again at Sur Plaza Hotel. Best Regards, Dushantha Perera, General Manager
        Responded June 19, 2018
        Sur Plaza Hotel
        9.2
        Exceptional
        Mohammed from Oman
        Family with young children
        Standard
        Stayed 1 night in June 2018
        Peaceful Stay”
        Check in and check out was swift..Warm welcome on arrival with cold towels and chilled juice makes anyone refreshed after a journy in this hot summer. Staff are polite and helpful. The entire property is spotless clean and well maintained..as well as guests room, filled with all amenities promised..though mini bar was empty. There Swimming pool is good size and clean. Wi-Fi signal was good initially but there was a problem in connection almost whole of my stay.
        Reviewed June 17, 2018
        Dear Mohamed, Greetings from Sur Plaza Hotel!. Thanks for the review. Looking forward to welcome you again at Sur Plaza Hotel. Best Regards, Dushantha Perera, General Manager
        Responded June 19, 2018
        Sur Plaza Hotel
        2.8
        Ali from Oman
        Family with young children
        Standard
        Stayed 1 night in April 2018
        Not satisfied ”
        Food was not satisfied and it's too expensive compare to its taste Swimming pool is not qualified and no heating system GYM is not satisfied
        Reviewed May 29, 2018
        Dear Ali, Greetings from Sur Plaza hotel. Thanks for your stay at Sur Plaza hotel. I apologised for your sub par experience. Points you have raised already addressed to people concern. Swimming pool does not consisting with heating system & located outdoor. We look forward to welcome you again at Sur Plaza hotel!. Best Regards Dushantha Perera General Manager
        Responded May 30, 2018
        Sur Plaza Hotel
        10.0
        Exceptional
        Faisal from United Arab Emirates
        Couple
        Standard
        Stayed 1 night in May 2018
        Exceptional”
        فندق جميل والاستقبال تخليص بسرعة
        Reviewed May 08, 2018
        Dear Mr. Faisal, Thank you for having taken the time to post your review on Agoda.com following your recent stay at Sur Plaza Hotel. I was pleased to read that we have met your expectations and overall you were satisfied with our facilities and services. Looking forward to welcome you again at Sur Plaza Hotel. Thank You, Dushantha Perera, General Manager
        Responded May 08, 2018
        Sur Plaza Hotel
        6.4
        Good
        HOSSAM from Oman
        Couple
        Standard
        Stayed 1 night in April 2018
        Good”
        Good
        Reviewed April 18, 2018
        Dear Mr. Hossam, Thank you for having taken the time to post your review on Agoda.com following your stay at Sur Plaza Hotel. I was pleased to read that you had nice stay with us. We look forward to welcoming you back again. Thank You, Dushantha Perera, General Manager
        Responded April 23, 2018
        Sur Plaza Hotel
        4.4
        Tareen from Oman
        Couple
        Standard
        Stayed 1 night in April 2018
        Acceptable”
        Very inside location. zaki hotel Apartments are better choice as Sur Plaza doesn't offer hotel Apartments for standard room.
        Reviewed April 16, 2018
        Dear Mr. Tareen, I would like to seize this opportunity to thank you very much for the time you spent to write your valuable review regarding your recent stay at Sur Plaza Hotel. As you mentioned in your comment we don't have apartments but we do have 90 Standard rooms and 15 Deluxe rooms. we do have interconnecting rooms as well those will be suitable for the families. kindly let me know your next visit i will personally take care. We look forward to welcome you again. Thank You, Dushantha Perera General Manager
        Responded April 18, 2018
        Sur Plaza Hotel
        8.0
        Excellent
        MOHAMED from Oman
        Couple
        Standard
        Stayed 1 night in April 2018
        It was pleasant stay at this hotel. The price was nice for only 25 OR in total with breakfast.”
        Staff were friendly and food was awesom. I like how the hotel was clean and tidy. Hope there will be more offers like the one I had next time when I visit Sur again.
        Reviewed April 08, 2018
        Dear Mr. Mohammed, Thank you for having taken the time to post your review on Agoda.com following your stay at Sur Plaza Hotel. I was pleased to read that you have enjoyed your stay with us. We will offering special rate on summer and we look forward to welcoming you back again. Thank You, Dushantha Perera, General Manager
        Responded April 10, 2018
        Sur Plaza Hotel
        9.2
        Exceptional
        Faisal from Kuwait
        Solo traveler
        Standard
        Stayed 1 night in February 2018
        Still the best in town”
        I actually lived in this hotel as a resident for a couple of months 18 years ago when it was newly built as The Sur Mercure. It has gone on to change its name and presumably it's owner and become a much improved hotel over the years. I visit Sur several times a year and sometimes opt for something cheaper, but always regret it. I lived in the Sur Beach Hotel for even longer 20 years ago, and that was awful. So The Sur Plaza is still the best in town and worth the extra cost every time. The breakfast is excellent (they even have baked beans!).
        Reviewed February 28, 2018
        Dear Faisal, Greetings from Sur Plaza Hotel! Thanks for your review. Thanks for your continuous bonding with our family. We look forward to welcome you again! Best Regards, Dushantha Perera General Manager
        Responded March 02, 2018
        Sur Plaza Hotel
        8.8
        Excellent
        Rajat from Oman
        Family with young children
        Standard
        Stayed 1 night in January 2018
        Nice Hotel in Sur”
        Nice clean hotel. Comfortable room and Helpful staff.
        Reviewed February 05, 2018
        Dear Rajat, Greetings from Sur Plaza Hotel!. Thanks for the stay at Sur Plaza Hotel. We look forward to welcome you again at Sur Plaza Hotel. Best Regards, Dushantha Perera General Manager
        Responded February 06, 2018
        Sur Plaza Hotel
        9.2
        Exceptional
        Stephanie from Turkey
        Couple
        Standard
        Stayed 1 night in January 2018
        good”
        Staff was friendly. Room was nice and clean.
        Reviewed February 01, 2018
        Dear Stephanie, Greetings from Sur Plaza Hotel! Thanks for your stay at Sur Plaza Hotel. Thanks for the review & ratings. Looking forward to welcome you again at Sur Plaza Hotel. Best Regards, Dushantha Perera General Manager
        Responded February 03, 2018
        Sur Plaza Hotel
        6.8
        Good
        Kritanan from Thailand
        Couple
        Standard
        Stayed 1 night in January 2018
        Good”
        Bed is old. Should have changed ages ago
        Reviewed January 12, 2018
        Dear Kritanan, Greetings from Sur Plaza Hotel! Thanks for your stay at Sur Plaza Hotel! Hotel beds we have placed according to standards & quality required by international hotels. Also we carried out regularly maintenance as well. However I brought to the attention of people concerned for points raised by you. We look forward to welcome you again at Sur Plaza Hotel! Best Regards, Dushantha Perera, General Manager
        Responded January 12, 2018
        Sur Plaza Hotel
        7.2
        Very good
        Valerie from Philippines
        Couple
        Deluxe Room
        Stayed 1 night in December 2017
        Convenient place to sleep”
        Staff were friendly enough, room is modern, comfortable and well insulated in terms of noise. Breakfast is also ok. But otherwise nothing spectacular about this place, including its location.
        Reviewed January 02, 2018
        Dear Valerie, Greetings from Sur Plaza Hotel!. Thanks for the review. Thanks for your stay. We look forward to welcome you again. Best Regards, Dushantha Perera, General Manager
        Responded January 03, 2018
        Sur Plaza Hotel
        8.0
        Excellent
        SHEIKHA from Oman
        Family with teens
        Standard
        Stayed 1 night in December 2017
        An okay stay!”
        Pros: 1- Great location next to restaurants 2- Clean rooms 3- Hot shower 4- Quiet environment Cons: 1- Harsh pillows 2- Breakfast is very limited 3- Breakfast staff were not friendly when asked for extra milk and hot water 4- I booked a room with a pool view but got a city view. Not a big deal though!
        Reviewed December 08, 2017
        Dear Sheikha, Greetings from Sur Plaza Hotel! Thanks for your stay at Sur Plaza Hotel. Thanks for the review. Points you've raised already discussed among people concerned and would take necessary improvements immediately. We do have limited number of rooms with pool view and those were occupied from days, but I do understand the rooms you were given were also good. Looking forward to welcome you at Sur Plaza Hotel! Best Regards, Dushantha Perera General Manager
        Responded December 08, 2017
        Sur Plaza Hotel
        9.2
        Exceptional
        Jagadesh from India
        Family with young children
        Standard
        Stayed 1 night in December 2017
        Very quite and good”
        Pool was not clean, except that other facility are good.
        Reviewed December 05, 2017
        Dear Jagadesh, Greetings from Sur Plaza Hotel! Thanks for your stay at Sur Plaza Hotel. Thanks for the review. Looking forward to welcome you again at Sur Plaza Hotel! Best Regards, Dushantha Perera General Manager
        Responded December 08, 2017
        Sur Plaza Hotel
        7.6
        Very good
        Mamdoh from Oman
        Solo traveler
        Standard
        Stayed 1 night in October 2017
        old but welcoming”
        i love this place i feel its like home the staff are great the rooms are nice the pool is good all it needs is renovation its 20 years old hotel and it shows the age
        Reviewed October 24, 2017
        Dear Mamdoh, Greetings from Sur Plaza Hotel, Thanks for staying at Sur Plaza Hotel. Thanks for your valuable review. In fact we are in the process of giving the property a new look. Looking forward to Welcome you at Sur Plaza Hotel! Best Regards, Dushantha Perera, General Manager
        Responded October 25, 2017
        Sur Plaza Hotel
        8.0
        Excellent
        Mamdoh from Oman
        Solo traveler
        Standard
        Stayed 1 night in October 2017
        my best hotel in Sur”
        i love this place all the staff are friendly and kind
        Reviewed October 09, 2017
        Dear Mamdoh, Greetings from Sur Plaza Hotel. Thanks for the stay at Sur Plaza Hotel. Thanks for your great review. Looking forward to welcome you at Sur Plaza Hotel. Best Regards, Dushantha Perera, General Manager
        Responded October 11, 2017
        Sur Plaza Hotel
        10.0
        Exceptional
        Abdullah from Oman
        Couple
        Standard
        Stayed 1 night in September 2017
        Exceptional”
        I recommend this hotel very very clean
        Reviewed September 25, 2017
        Dear Abdullah, Greetings from Sur Plaza Hotel, Oman. Thanks for your review. We are looking forward to welcome you again at Sur Plaza Hotel. Best Regards, Dushantha Perera General Manager
        Responded September 26, 2017
        Sur Plaza Hotel
        10.0
        Exceptional
        Nilesh from United Arab Emirates
        Couple
        Standard
        Stayed 1 night in June 2017
        Superb hotel”
        I was not expecting this hotel to be that good, i was totally surprised to see the facility this hotel have, room, location, staff all are superb, their swimming pool and gym facility is top notch. Only dint enjoy is the food they served, may be that is because i eat only vegetarian food.
        Reviewed June 28, 2017
        Dear Nilesh, Greetings from Sur Plaza Hotel, Thank you for your valuable feedback. We look forward to welcome you again. Thank you, Dushantha Perera, Resident Manager
        Responded June 29, 2017
        Sur Plaza Hotel
        12345
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