Swiss-Belhotel Ambon
Swiss-Belhotel Ambon
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Deluxe - Bed Swiss-Belhotel Ambon
Deluxe - Bed
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Interior view Swiss-Belhotel Ambon
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Interior view Swiss-Belhotel Ambon
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Exterior view Swiss-Belhotel Ambon
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Excellent
Location
8.1
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What guests are saying:
Everything was fine except the wi-fi wasinadequate
Martin from United States
Business traveler
Really had an enjoyable stay, very friendly staff will definitely stay there again next time :)
Narciso from Australia
Solo traveler
I gave lecture at graduate school of STAKPN Ambon for 8 hours a day in three days. The tiredness was relief after enjoying the comfort room at Swiss Belhotel Ambon.
Victor from Indonesia
Business traveler
I would be happier if their friendly staff could respond faster. And, oh! The wifi too :)
Yunita from Indonesia
Business traveler
Very good
From 238 reviewsSee what guests said
7.6
/
10
Very good cleanliness
7.9
Recommended by 82% of guests
Value for money7.4
Distance to city center0. Km
Location rating8.1
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Room choices
7.7
Very good
Room comfort & quality
This property is in high demand!Last booked a few minutes ago
Superior Deluxe
Superior Deluxe
...
  • Room size: 36 m²/388 ft²
  • Mountain view
  • 2 single beds and 1 double ...
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Deluxe
Deluxe
...
  • Room size: 22 m²/237 ft²
  • Partial ocean view
  • 2 single beds and 1 double ...
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One-Bedroom Suite
One-Bedroom Suite
...
  • Room size: 48 m²/517 ft²
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Bed in dormitory FEMALE ROOM
Bed in dormitory FEMALE ROOM
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    Single Standard
    Single Standard
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      Triple Standard
      Triple Standard
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        Room Superior
        Room Superior
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          Bed in dormitory BUNK BED
          Bed in dormitory BUNK BED
          ...
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            Superior Twin Room
            Superior Twin Room
            ...
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              Double Single Use Standard
              Double Single Use Standard
              ...
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                More about Swiss-Belhotel Ambon

                More about Swiss-Belhotel Ambon

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                Real reviews from real guests

                Agoda Reviews (238)Booking.com Reviews (120)
                7.6
                /
                10
                Cleanliness7.9
                Facilities7.1
                Location8.1
                Room comfort and quality7.7
                Service7.7
                Value for money7.4
                Provided by verified guests of Agoda
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                All guests (238)
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                Showing 199 verified guest comments
                12345
                8.4
                Excellent
                Melissa from Indonesia
                Couple
                Superior Deluxe
                Stayed 1 night in May 2018
                Excellent”
                overall was good, but it's very difficult to call the room service at night (when i called the reception, they said: only one person in the kicthen, i have to call again until someone answer my call). we end up sleep without proper dinner.
                Reviewed July 27, 2018
                Dear Valued Thank you for taking the time to write to us regarding your recent stay at Swiss-Belhotel Ambon. The experience you described in your letter causes us deep concern , especially for room service ,We would like to offer our sincere apologies, we will pay attention for it ,We hope you will give us another chance to welcome you, when you next visit Ambon. If I can ever be of any assistance, please do not hesitate to let me know. Sincerely Yours, Munadir Syah General Manager
                Responded September 14, 2018
                Swiss-Belhotel Ambon
                9.2
                Exceptional
                JUSTIN from Indonesia
                Business traveler
                Superior Deluxe
                Stayed 1 night in February 2018
                Highest Standard I Can Found Outside Capital / Major Cities”
                For Any Cities beside Jakarta/Bandung/Medan/Surabaya/Jogja/Bali..., such as Kendari, and Ambon... I believe Swissbell are often became the best (most luxurious) hotel in those cities. Good design, ambiences, Nicely carpeted room, and quite descent western menus on the restaurant. And yes... they have 4 very comfortable pillows that Made me always set up my business meeting above 10am. Its a pleasant hotel, But I wished they lower their price so would’t think twice for long stay there.
                Reviewed February 15, 2018
                Dear Justin, Thank you for giving us a great review about us during your stay with us. I am glad that your experience was a comfortable one and that our overall services were up to your expectations. Thank you once again for your rating and we are very much looking forward to have the pleasure of welcoming you back soon. Best Regards, Munadir Syah General Manager
                Responded February 19, 2018
                Swiss-Belhotel Ambon
                9.0
                Exceptional
                Kelli from United States
                Business traveler
                Superior Deluxe
                Stayed 2 nights in June 2015
                The nicest hotel in town ”
                cleanliness, large rooms, service
                The Swiss-Belhotel wins for the best ease and comfort in town for business traverlers. Large rooms, professional service, good wifi, and excellent food. It is a bit expensive, but given the lack of other choices in town it is understandable.
                Reviewed July 20, 2015
                8.3
                Excellent
                Kelli from United States
                Business traveler
                Superior Deluxe
                Stayed 2 nights in June 2015
                Clean, modern and comfortable in city center ”
                large rooms, fast internet, clean and secure
                The Swiss-Bel is a good choice for a comfortable, clean and well-appointed hotel in Ambon. The superior deluxe is large and has great views of the city from the upper floor. Rooms are immaculate and lobby areas clean and well-maintained. Staff was helpful and flexible in providing late checkout and services while we waited for the late Pelni ship to arrive in the harbor. Downsides: hot water is poorly regulated, and the yound staff seem a bit nervous serving foriegners. Some of the front desk staff seemed at a loss to explain how to get to places around the city (Ambon has public cars, but forget taxis - your only option is to rent a car and driver, which is expensive.) Overall probably the nicest choice in Ambon city for business travelers. Breakfast buffet is adequate and a full range of food choices.
                Reviewed June 21, 2015
                9.0
                Exceptional
                John from United Kingdom
                Couple
                Deluxe
                Stayed 1 night in June 2013
                Comfortable, convenient and relaxing”
                Comfortable, convenient and relaxing
                This was a well furnished and comfortable hotel that made stay in Ambon a pleasant one. The breakfast spread was rich and varied. Our room had a vey nice view and a clean bathroom with hot water. Staff were friendly and helpful. This is definitely a wonderful place to stay if you are in Ambon for a few days. Great location too! Unfortunately, wifi access depends on the location of your room. However you can get wifi connection if you're in the lobby. A nice thing is that they'll look after your larger luggage if you're gong off to another island for a couple of days.
                Reviewed September 09, 2013
                9.0
                Exceptional
                John from United Kingdom
                Couple
                Deluxe
                Stayed 1 night in June 2013
                Comfortable, convenient and relaxing”
                Comfortable, convenient and relaxing
                The hotel is conveniently located in one of the main streets of Ambon, which provides relatively easy walking access to central restaurants. The rooms are large enough and clean and have good views of the harbour. There is a good restaurant with more than adequate breakfast and a pleasant bar. Staff are generally helpful. You may want to take the local buses around the island, as if you can work them out they are cheap access around the island. Otherwise the hotel can arrange more pricy private car and driver. Overall a pleasant and relaxing hotel.
                Reviewed September 09, 2013
                9.0
                Exceptional
                John from United Kingdom
                Couple
                Deluxe
                Stayed 1 night in June 2013
                Comfortable, convenient and relaxing”
                Comfortable, convenient and relaxing
                The hotel is located in one of the main central streets of Ambon. Buffet breakfast is very good, room is comfortable and the one we had provided good view of the harbour. Pleasant bar for relaxing. Wifi does not work well in all the rooms so you may need to go to the lobby for Internet access. Overall a pleasant and comfortable base.
                Reviewed September 09, 2013
                8.3
                Excellent
                Leonard from Indonesia
                Couple
                Superior Deluxe
                Stayed 1 night in May 2012
                A decent place to stay in Ambon”
                Nice service
                A decent hotel, compared to others in downtown Ambon. It's location is easily reachable by affordable public transportation, regarding there are quite rare taxis in Ambon city. If there is any, taxi price is quite expensive. If you try to find a decent hotel in a middle of Ambon city, but don't want to spend a lot of cash for transportation, well this hotel is one of the best. It's quite pity that maintenance, like any other hotel in Ambon, is quite poor. For a hotel with Swiss Bell attached on it's name, they should be able to do much more on maintenance. There are rust on faucets, leaks on shower, damage on fittings, etc. It's minor alright but somehow it does not fit on this hotel rate.
                Reviewed September 08, 2012
                10.0
                Exceptional
                Yenni from Indonesia
                Business traveler
                Superior Deluxe
                Stayed 1 night in May 2018
                Good and convenient hotel”
                Good location and service
                Reviewed July 04, 2018
                10.0
                Exceptional
                Yenni from Indonesia
                Business traveler
                Deluxe
                Stayed 1 night in May 2018
                Good and convenient hotel”
                Good location and great service
                Reviewed July 04, 2018
                10.0
                Exceptional
                Yenni from Indonesia
                Business traveler
                Deluxe
                Stayed 1 night in May 2018
                Good and convenience hotel”
                I am satisfied with the service and location
                Reviewed July 04, 2018
                7.2
                Very good
                Sort from Singapore
                Business traveler
                Deluxe
                Stayed 2 nights in June 2017
                Nice hotel in city center”
                4 stars hotel in city center of Ambon. You can access lot of attractions by foot from here. The room is clean and tidy. The food is good. The only downside is the bathroom. It is not easy to keep the floor dry when you take shower
                Reviewed June 27, 2017
                Dear Sort, Thank you for staying at Swiss-Belhotel Ambon during your recent trip to Ambon. We appreciate spending your quality time to share your feedback online and we are delighted that your stay with us was memorable. Your positive feedback is a great source of motivation for us as we try to achieve even higher standards of service. I sincerely apologies to the inconvenience caused about the bathroom a further follow up will be taken with our engineering team to prevent the same problem happen with our future guest We look forward to welcoming you back to Swiss-Belhotel Ambon. Please do not hesitate to contact me personally for assistance with reservations or for anything else I can do for you in Ambon Best Regards, Rahma FD Putri General Manager.
                Responded June 29, 2017
                Swiss-Belhotel Ambon
                6.4
                Good
                Steve from Germany
                Couple
                Deluxe
                Stayed 2 nights in December 2015
                Average stay”
                We didnt feel welcome when we arrived. The reception staff was grumpy. The internet in the lobby didnt work well. Rooms were clean and the spa treatment was alright. We just returned from a great week liveaboard diving and just stayed 1 night. The TV reception was poor.
                Reviewed March 28, 2016
                7.3
                Very good
                dana from United States
                Couple
                Superior Deluxe
                Stayed 1 night in November 2015
                One of the larger better managed hotels in ambon”
                room size, view, ambiance
                We stayed in a superior deluxe corner room and loved the view. Breakfast buffet has a decent selection. The one drawback is the lack of fresh air. None of the windows open and there is carpeting thruout. Add an older central air conditioning system and you've got stuffy dampness which tends to leave you clogged up trying to sleep at night.
                Reviewed December 12, 2015
                10.0
                Exceptional
                isti from Indonesia
                Couple
                Deluxe
                Stayed 3 nights in October 2014
                The Best Hotel in Ambon with Excellent Service ”
                Excellent service, Excellent staff's attitudes, Excellent food, great location. The GM provides excellent services to the guest, manage his staffs well & available at any time to assist the guest.
                Our stayed in swiss-belhotel was excellent. The service was excellent, the food was great, the attitude of the staffs was excellent and full of smile & helpful. the GM is always available to assist the guest and manage the hotel very well, the facilities and location is also excellent. We definitely will come to stay in this hotel again on our next trip to ambon. And we recommend everybody to stay in this lovely hotel. Thank you Swiss-belhotel and Agoda for gave us the best service and great experience during the stayed in Ambon.
                Reviewed October 17, 2014
                6.3
                Good
                Marcus from Indonesia
                Couple
                Superior Deluxe
                Stayed 2 nights in August 2013
                A convenient business or transit hotel ”
                Good size bedroom, free internet, central location
                The hotel accomodated a date change of my arrival which is pretty nice. Initially I tried to change the dates prior to arrival via agoda but for some strange reasons i was not able to do it. The hotel seems under staffed and only one person worked at the front desk. It maybe be due to the eve of idul fitri which is well understood. Internet connection in the room is free but almost never a connection, so best bet is to use the free wi-fi in the lobby area. We booked the superior deluxe and was happy with the size. The bathroom only has a shower cubicle and no bath tub which is ok. The problem is the door is using under sized plastic curtain, so everytime we shower the floor outside would be wet. The management should raplace this with glass door as normal shower room in 4 star hotel normally are. One time we asked for phone number of local restaurant from the operator/front desk, but unfortunately the staff was not very helpful and claimed there is no way he can look it up for us in local phone book or web. Given the limited 4 star hotels nearby in ambon city center, swiss bel still considered to be a good choice despite some shortcomings.
                Reviewed August 11, 2013
                5.7
                Alfred from Indonesia
                Business traveler
                Deluxe
                Stayed 2 nights in July 2013
                Nice Hotel”
                Location Location Location
                The check in process in the morning was a long wait. Only 2 staff and a lot of guests. Good sleep. But when we have breakfast early in the morning because we have a plane to catch. The food was not complete because nobody making omelet.
                Reviewed July 16, 2013
                6.3
                Good
                PHILIP from Indonesia
                Business traveler
                Superior Deluxe
                Stayed 1 night in April 2013
                Good location”
                location in the city centre, comfortable bed, food.
                The check in time at this hotel is 14:00. I arrived at the hotel at 10:10am, after waiting for almost an hour, the receptionist allow me to check in. During check out I was almost charge twice for the bill that I have paid cash. I have to go back to my room to get the receipt to show to the cashier.
                Reviewed April 10, 2013
                6.3
                Good
                Thomas from Indonesia
                Family with young children
                Deluxe
                Stayed 3 nights in February 2013
                wolrd wide hotel name but not for the service”
                in the heart of Ambon city
                first image to the hotel name is a warm and good service. at the front desk everything runs as expected. facility in the hotel doesn't reach my expectation so is the service at the restaurant for breakfast. time of opening at the morning as it is mention on the card and at the booklet inside each room was late, so is the manner from the staff. for me who much do traveling and stay at similar grade of this kind hotels didn't get the touch or soul of a real service supposed to be given o costumers.
                Reviewed February 27, 2013
                9.7
                Exceptional
                William from United States
                Couple
                Deluxe
                Stayed 1 night in December 2012
                In the City”
                Easy walking distance to some stores or restaurants in the area.
                The best hotel in the city. It is a couple years already. Gym had the usual couple of treadmills and a unviseral gym, so if you need to workout, you just got to be creative in using their equipment. We utilized a personal driver to get us around the island as I was with my wife and her parents, four of us, so it was needed.
                Reviewed February 02, 2013
                12345
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                • Excellent location