The Banjaran Hotsprings Retreat
2017

The Banjaran Hotsprings Retreat

1 Persiaran Lagun Sunway, Tambun, Ipoh, Malaysia, 31150
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Water Villa The Banjaran Hotsprings Retreat
Water Villa
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    Interior view The Banjaran Hotsprings Retreat
    Water Villa The Banjaran Hotsprings Retreat
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     The Banjaran Hotsprings Retreat

    Guest reviews

    8.8
    Excellent
    /10
    (1070 reviews)See what guests said
    9.4
    Exceptional service
    Recommended by 97% of guests

    Property highlights

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    This property is in high demand!Last booked 3 hours ago | 7 travelers are looking at this property right now
    Excellent
    Location
    8.9
    See map
    Excellent location
    Nearby
    Popular
  • The Lost World of Tambun540 m
  • Rock Climbing Area820 m
  • Sunway College @ Perak1.24 km
  • Kinta City Shopping Centre4.52 km
  • Masterskill College Of Nursing & Health4.84 km
  • Pak Keng Koong4.87 km
  • Catholic Church Of Our Mother Of Perpetual Help4.96 km
  • Elightened Heart Buddhist5 km
  • Kolej Sains Kesihatan Bersekutu Ulu Kinta6.13 km
  • Perak Stadium6.28 km
  • Value for money8.0
    Distance to city center15 km
    Location rating8.9
    Nearest airportSultan Azlan Shah Airport (IPH)
    Distance to airport9.3 km
    Select your room
    9.2
    Exceptional
    Room comfort & quality
    Water Villa
    Water Villa
    ...
    • Room size: 154.86 m²/1667 f...
    • Lake view
    • 1 king bed
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    Garden Villa
    Garden Villa
    ...
    • Room size: 260.86 m²/2808 f...
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Lake Villa
    Lake Villa
    ...
    • Room size: 81.07 m²/873 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Double Single Use Standard
    Double Single Use Standard
    ...
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      Special Offer 2 - Garden Villa with Private Pool (No Children Allowed)
      Special Offer 2 - Garden Villa with Private Pool (No Children Allowed)
      ...
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        Special Offer - Garden Villa with Private Pool (No Children Allowed)
        Special Offer - Garden Villa with Private Pool (No Children Allowed)
        ...
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          Triple Deluxe
          Triple Deluxe
          ...
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            Basic Double/Twin
            Basic Double/Twin
            ...
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              Special Offer - Water Villa with Private Pool (No Children Allowed)
              Special Offer - Water Villa with Private Pool (No Children Allowed)
              ...
                Enter dates to see prices
                Special Offer 2 - Garden Villa with Private Pool (No Children Allowed)
                Special Offer 2 - Garden Villa with Private Pool (No Children Allowed)
                ...
                  Enter dates to see prices
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                  More about The Banjaran Hotsprings Retreat

                  More about The Banjaran Hotsprings Retreat

                  An overview

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                  What they offer

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                  Nearest essentials

                  Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                  What's nearby

                  Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                  Property's guest policies

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                  Some helpful facts

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                  Announcements

                  From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

                  Real reviews from real guests

                  Agoda Reviews (1070)Booking.com Reviews (964)
                  8.8
                  /
                  10
                  Cleanliness9.2
                  Facilities9.3
                  Location8.9
                  Room comfort and quality9.2
                  Service9.4
                  Value for money8.0
                  Provided by verified guests of Agoda
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                  All guests (1070)
                  All room types

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                  Showing 737 verified guest comments
                  12345
                  9.6
                  Exceptional
                  Jason from Canada
                  Couple
                  Lake Villa
                  Stayed 3 nights in January 2019
                  Nirvana, Bliss, Heaven...”
                  The words say it all - Banjaran is absolute bliss and worth every dollar. It's a treat - a splurge even - but some things are just worth it. If you like quiet and peace, a little bit of pampering, and some of the best hot springs on the planet (and believe me, we've been to dozens and dozens of them as self-proclaimed hot spring junkies!) then the Banjaran really can't be beaten. Do yourself a favour - don't just soak in the bath in your villa....go to the 'hot dipping pots' next to the hot lake and enjoy the spectacular view. Breakfast is a treat too - just keep reminding the serving staff to clear used plates and dishes from the table (not their strong point!) or you'll run out of room quickly.
                  Reviewed February 05, 2019
                  Dear Esteemed Guest, Thank you for staying with us and sharing your review. We are glad that you had a great stay and at the same time we had noted on your comments on plates clearing . We look forward to seeing you again. Best regards, Raymond Koh Director of Operations
                  Responded February 11, 2019
                  The Banjaran Hotsprings Retreat
                  10.0
                  Exceptional
                  June from Malaysia
                  Couple
                  Lake Villa Twin
                  Stayed 1 night in December 2018
                  Reservation gone wrong by Agent”
                  My reservation was for the water villa. Upon arriving, the Manager informed that the booking agent reserved the wrong type of villa for me. Without skipping a beat, the Manager upgraded me to the Garden Villa. Kudos for The Banjaran management. Maybe engage a better agent in the future? Everything else was lovely. I had a romantic dinner at Jeff's cellar. I strongly recommend you to dine in there. The environment is astounding. Food is not great but hey, you are there for the view.
                  Reviewed January 15, 2019
                  Dear Esteemed Guest, Thank you for staying with us. We are sorry for the minor hiccup and relieved that it was sorted out quickly . On the other hand, we are glad to hear that you had a great overall stay . We look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
                  Responded January 27, 2019
                  The Banjaran Hotsprings Retreat
                  8.8
                  Excellent
                  Mark from United Kingdom
                  Couple
                  Water Villa
                  Stayed 2 nights in December 2018
                  Retreat form the city”
                  We were celebrating my wife birthday . Check-in was delayed but staff had put happy birthday in petals on the bed and provided a free bottle of wine to celebrate. We also received an apology from the operations manager. So very customer orientated. Staff were really welcoming helpful and keen to make your stay relaxing and stress free. Facilities include a gym, spa, meditation cave, crystal cave, steam cave, geothermally heated pool, your own pool with the villa and geothermal jacuzzi amongst their attraction. They offer yoga classes for free, but spa treaments as expected are extra. you can do a short jungle trek 600m and visit the wonders theme park. Most sections of it are free although you pay for a couple. Jeffs cave restaurant do a set meal. It is very good but pricey. Ambiance in the cave is relaxing. On one night the hotel did a drinks evening for guests to meet. Overall the hotel is expensive but for a short relaxing break it is excellent with excellent service
                  Reviewed January 07, 2019
                  Dear Esteemed Guest, Thank you for staying with us. We are glad that you had enjoyed your stay and we look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
                  Responded January 13, 2019
                  The Banjaran Hotsprings Retreat
                  9.2
                  Exceptional
                  Tricia from Malaysia
                  Couple
                  Lake Villa
                  Stayed 1 night in December 2018
                  Great romantic escape”
                  Everything here is just perfect. The service was superb and everyone is super friendly. Location is not near Ipoh town but ground transport can be arranged. The villas and the caves were very well maintained. We stayed a night here and it was a lovely experience.
                  Reviewed December 12, 2018
                  Dear Esteemed Guest, Thank you for your comments. We are glad that you had a lovely stay and we look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
                  Responded December 25, 2018
                  The Banjaran Hotsprings Retreat
                  9.6
                  Exceptional
                  Sivarropini from Malaysia
                  Couple
                  Lake Villa
                  Stayed 1 night in November 2018
                  Best place to celebrate special occasion 😊”
                  One of the best place I've ever been.. We reach Banjaran 1 hour earlier than our check-in time. So the staff asked us to look around and come back by 3 so that they can prepare our room with Rose petals Deco with a slice of cake to celebrate our birthday.. We gt back by 3pm yet the room wasn't ready.. Bout 3.15pm the staff brought us to our villa upgraded with jacuzzi and gifted us with a bottle of red wine...my bestest birthday gift and retreat place ever.. Definitely will come back again 😊 thank you!
                  Reviewed December 02, 2018
                  Dear Esteemed Guest, Thank you for staying with us. We are glad that you had enjoyed your birthday trip. We look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
                  Responded December 07, 2018
                  The Banjaran Hotsprings Retreat
                  8.8
                  Excellent
                  Jannie from Malaysia
                  Couple
                  Lake Villa Twin
                  Stayed 1 night in November 2018
                  The Hotel is good but the agoda agent got problem”
                  I have booked water villa through your website but the property received your order with lake villa and the order they received is not by agoda is another agent. I wonder why agoda charge me water villa but send lake villa to the property. If we didn’t notice about the type of villa, so we will pay more but get the different. However, the hotel service is good and highly recommended.
                  Reviewed November 27, 2018
                  Dear Esteemed Guest, Thank you for staying with us. We are sorry that you had encountered some hiccups during the arrival and we had forwarded this matter to the agent for their further action. We look forward to serving you better in the near future. Best regards, Raymond Koh Director of Operations
                  Responded November 29, 2018
                  The Banjaran Hotsprings Retreat
                  10.0
                  Exceptional
                  chermaine from Singapore
                  Couple
                  Lake Villa
                  Stayed 2 nights in January 2019
                  Beautiful place & excellent service ”
                  This place is beyond beautiful. Villa is clean and spacious and every villa comes with private geothermal pool. All the staff were extremely friendly, I would like to specially thank Mr Raymond and Ms Theng for your excellent services. My Family and I had a wonderful stay at your villa.
                  Reviewed January 24, 2019
                  Dear Esteemed Guest, Thank you for your review and it was a pleasure to meet you and your family. We are glad that you had a great stay and we look forward to seeing you again. Best regards, Raymond Koh Director of Operations
                  Responded January 27, 2019
                  The Banjaran Hotsprings Retreat
                  8.8
                  Excellent
                  Sherry from Malaysia
                  Couple
                  Water Villa
                  Stayed 1 night in February 2019
                  Great getaway ”
                  Very relaxing and good retreat, a bit over pricey Improved from my 1st visit , my freebies offer to guest
                  Reviewed February 04, 2019
                  Dear Esteemed Guest, Thank you for your repeating stay and sharing your review. We look forward to seeing you again. Best regards, Raymond Koh Director of Operations
                  Responded February 11, 2019
                  The Banjaran Hotsprings Retreat
                  10.0
                  Exceptional
                  KOK from Malaysia
                  Couple
                  Lake Villa
                  Stayed 1 night in November 2018
                  Luxury hot springs resort”
                  I think it is the only world class hotspring resort in Malaysia. The facilities for hot springs are great. Great place for relax. Staffs are well trained with excellent customer service. recommended for honeymoon. No children shouting around.
                  Reviewed November 12, 2018
                  Dear Esteemed Guest, Thank you for staying with us and leaving us your comments. We look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
                  Responded November 13, 2018
                  The Banjaran Hotsprings Retreat
                  9.2
                  Exceptional
                  Joerg from Malaysia
                  Couple
                  Lake Villa
                  Stayed 2 nights in November 2018
                  Luxury retreat in natural setting”
                  Spacious villas with sitting areas, pool and geothermal jacuzzi in natural hot spring area. Staff was great and very accomodating. The restaurant in a cave is a must (although quite expensive) while there.
                  Reviewed November 07, 2018
                  Dear Joerg, Thank you for your comments. We are glad that you had a great stay and we look forward to seeing you again. Best regards, Raymond Koh Director of Operations
                  Responded November 09, 2018
                  The Banjaran Hotsprings Retreat
                  10.0
                  Exceptional
                  Lay from Malaysia
                  Couple
                  Lake Villa
                  Stayed 1 night in September 2018
                  The Banjaran is the best to be for relaxation, it is just so worthy of time & money spent”
                  The way they manage this property is just so amazing, they are so professional and the place is just so great. It is truly fairytale like of feelings to be at The Banjaran, we will definitely go back again. It is value for money at a great location with beautiful serene breathtaking views. The place is so clean with warm friendly smiling staffs and all their facilities are excellent.
                  Reviewed September 12, 2018
                  Dear Esteemed Guest, Thank you for your perfect review and your compliments. We look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
                  Responded September 23, 2018
                  The Banjaran Hotsprings Retreat
                  9.6
                  Exceptional
                  Ke from Malaysia
                  Group
                  Lake Villa
                  Stayed 1 night in December 2018
                  Kris from M'sia”
                  Tranquil and relaxing place for unwinding
                  Reviewed January 23, 2019
                  Dear Esteemed Guest, Thank you for your review. We look forward to seeing you again. Best regards, Raymond Koh Director of Operations
                  Responded January 27, 2019
                  The Banjaran Hotsprings Retreat
                  10.0
                  Exceptional
                  Jane from Malaysia
                  Couple
                  Lake Villa
                  Stayed 1 night in January 2019
                  Exceptional”
                  Place was wonderful, quiet & relaxing, the staff was very helpful and very friendly, i'm here need to specially thanks to Ms.Teng for helped to save my DJI drone dropping in to the lake. will definitely come back again.
                  Reviewed January 12, 2019
                  Dear Esteemed Guest, Thank you for staying with us. We are glad that you had enjoyed your stay and appreciate your recognition towards Theng. We look forward to seeing you again in the near future. Best Regards, Raymond Koh Director of Operations
                  Responded January 13, 2019
                  The Banjaran Hotsprings Retreat
                  9.6
                  Exceptional
                  Christian from Switzerland
                  Couple
                  Water Villa
                  Stayed 2 nights in December 2018
                  Romantic Gateway”
                  The place is perfect for a romantic getaway and relax in your villa. Pro: - awesome villa with terrace - spa and pool facility in villa and in resort - yummy breakfast and wide variaty of choice - super friendly hosts and staff - drinks in the cave Cons: - ants in the room - it's pricey
                  Reviewed December 26, 2018
                  Dear Esteemed Guest, Thank you for staying with us. We are glad that you had enjoyed your romantic getaway and we look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
                  Responded January 13, 2019
                  The Banjaran Hotsprings Retreat
                  10.0
                  Exceptional
                  Stephane from Malaysia
                  Couple
                  Lake Villa
                  Stayed 1 night in December 2018
                  Exceptional”
                  We had a great stay! Also, there was an issue at our bill during the check out and we informed them that the water in our bath was not warm. To compensate, they waved the charge of our previous day lunch and dinner.
                  Reviewed December 20, 2018
                  Dear Esteemed Guest, Thank you for staying with us. We are glad that you had a great overall stay and we are sorry for the unpleasant experience. We had also rectified the issue after your departure. We look forward to serving you better in the near future. Best Regards, Raymond Koh Director of Operations
                  Responded December 25, 2018
                  The Banjaran Hotsprings Retreat
                  9.2
                  Exceptional
                  Sonia from Malaysia
                  Couple
                  Lake Villa
                  Stayed 1 night in November 2018
                  We are both happy with the treatment we received”
                  Me and my husband are very happy with the overall service, all the staffs are polite and friendly and help us promptly with our room service requests. Most importantly the resort did helped is with our strict dietary request which made our stay very pleasant.
                  Reviewed November 20, 2018
                  Dear Esteemed Guest, Thank you for staying with us and leaving us your positive comments.We are glad that you had a pleasant stay. We look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
                  Responded November 29, 2018
                  The Banjaran Hotsprings Retreat
                  9.2
                  Exceptional
                  Seong from Malaysia
                  Couple
                  Lake Villa
                  Stayed 1 night in November 2018
                  Good View & Villa is nice”
                  Although is a bit pricey, but is quite worth for a try. The staff service is also very good especially Louie, during the stay i faced some problem with water pressure, and timber tiles glue problem. During that time i feel a bit disappointing and wasting my time to resolve it. But Louie is quite helpful and efficient on solving problem.
                  Reviewed November 19, 2018
                  Dear Esteemed Guest, Thank you for your comments. We are glad to inform that we had rectified the water pressure issue and we are currently rectifying the timber tiles issue in your villa as we speak. We are sorry for the trouble but glad to hear that Louie had put up his effort on resolving it. We look forward to serving you better in the near future. Best regards, Raymond Koh Director of Operations
                  Responded November 19, 2018
                  The Banjaran Hotsprings Retreat
                  9.2
                  Exceptional
                  Jacky from Malaysia
                  Couple
                  Lake Villa
                  Stayed 1 night in May 2018
                  Awesome experience ”
                  We had a wonderful stay. Service was great. We dined at Jeff's Cellar, it was a memorable experience to be able to dine in the cave. Awesome experience ! Spa services and Fine Dine experience. Hot dip pool is a must try, you never want to miss out.
                  Reviewed May 29, 2018
                  Dear Esteemed Guest, Thank you for your review. We are delighted that you had a great stay and we look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
                  Responded May 31, 2018
                  The Banjaran Hotsprings Retreat
                  9.6
                  Exceptional
                  Tracy from Malaysia
                  Couple
                  Water Villa
                  Stayed 1 night in May 2018
                  Hidden gems”
                  Such a beautiful and calm place. It's like you're entering to a different dimension. Thank you the Banjaran for the complimentary upgrade due to the villa is overbooked. Yen (FO staff) is very friendly and helpful (keep up the good work!) The only setback during our stay is the breakfast at Pamelo. The staff is not being monitored and given proper F&B Service training. Overall we had an excellent stay!
                  Reviewed May 22, 2018
                  Dear Esteemed Guest, Thank you for staying with us and glad that Yen had extended his best services as usual. We had noted on your comments for our review further. We look forward to serving you better . Best regards, Raymond Koh Director of Operations
                  Responded October 31, 2018
                  The Banjaran Hotsprings Retreat
                  10.0
                  Exceptional
                  Michelle from Malaysia
                  Family with teens
                  Lake Villa
                  Stayed 2 nights in March 2018
                  Exceptional”
                  I stayed here for 3 days and 2 nights with my aunt this time. we enjoyed our stayed here. The place is clean, the staffs are polite and very helpful. They could improve in the menu @ The Pamelo and the breakfast spread. I'am planning to comeback again for my 20th anniversary in June. I will absolutely recommend my friends and family to make a trip to The Banjaran Hotsprings Retreat.
                  Reviewed March 14, 2018
                  Dear Esteemed Guest, Thank you for your review. We are glad that you had a great stay. We look forward to seeing you again in June. Best Regards, Raymond Koh Director of Operations
                  Responded March 15, 2018
                  The Banjaran Hotsprings Retreat
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                  The Banjaran Hotsprings Retreat
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                  • Excellent location
                  • The Lost World of Tambun