The Palace Hotel
The Palace Hotel
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Double - 2 People - Guestroom The Palace Hotel
Double - 2 People - Guestroom
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Lobby The Palace Hotel
Lobby
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Lobby The Palace Hotel
Lobby
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Interior view The Palace Hotel
Interior view
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See map The Palace Hotel
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Exceptional
Location
9.2
See all 27 photos The Palace Hotel
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Very good
From 134 reviewsSee what guests said
7.7
/
10
Very good service
7.8
Value for money7.3
Location rating9.2
  • 490 meters to public transportation

  • Sauna

  • Steamroom

  • Air conditioning

Room choices
7.5
Very good
Room comfort & quality
Single - Room
Single - Room
...
  • Room size: 20 m²/215 ft²
  • Street view
  • 1 single bed
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Twin - Bedroom
Twin - Bedroom
...
  • Room size: 400 m²/4306 ft²
  • Garden view
  • 2 single beds
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Club Double Room
Club Double Room
...
  • Room size: 20 m²/215 ft²
  • Shower and bathtub
  • 1 double bed
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Club Double Room
Club Double Room
...
  • Room size: 15 m²/161 ft²
  • Shower and bathtub
  • 1 double bed
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Double Premier
Double Premier
...
  • Room size: 14 m²/151 ft²
  • Non-smoking
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Double
Double
...
  • Room size: 14 m²/151 ft²
  • Non-smoking
  • 1 double bed
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Twin
Twin
...
  • Room size: 14 m²/151 ft²
  • Shower and bathtub
  • 2 single beds
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Double - 2 People
Double - 2 People
...
  • Room size: 13 m²/140 ft²
  • Street view
  • 1 double bed
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Guest Family
Guest Family
...
  • Room size: 20 m²/215 ft²
  • Shower and bathtub
  • 1 king bed
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Internal Room
Internal Room
...
  • Room size: 14 m²/151 ft²
  • Street view
  • 1 semi double bed
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More about The Palace Hotel

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Real reviews from real guests

Agoda Reviews (134)Booking.com Reviews (6116)
7.7
/
10
Cleanliness7.2
Facilities6.6
Location9.2
Room comfort and quality7.5
Service7.8
Value for money7.3
Provided by verified guests of Agoda
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Showing 110 verified guest comments
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4.8
Jeffrey from United States
Solo traveler
Single - Room
Stayed 1 night in September 2018
Overpriced and underpar”
Check in took over a half hour. The parking lot was full and chaotic. Room was poor and uncomfortable. The worst of the hotels I stayed in.
Reviewed October 06, 2018
4.4
Shaun from United Kingdom
Couple
Stayed 1 night in September 2018
Worsted hotel I have ever stayed I ”
Did not get room I booked staff could not be bothered when you complain
Reviewed September 10, 2018
6.4
Good
Sandra from United Kingdom
Couple
Twin - Bedroom
Stayed 2 nights in September 2018
Good”
A beautiful hotel in a lovely setting with Buxton town centre on the doorstep. It is a beautiful building and the public areas are very pleasant. On registering the staff were lack lustre and I had to listen to a member of staff getting instruction on a previous customer and then on mine. On entering the car park it was indicated that a£4.50 parking fee was in place for each 24hrs of your stay which was not evident when booking. I addressed this with the receptionist with little empathy from her and her colleague also stepped in pointing out it would have been in the small print when booking on the net. The payment for our two nights had to be made there and then.There was no instruction on breakfast, or whether we wanted to dine or if we required a newspaper, just given the key card and not even a ‘enjoy your stay’ . Not the warmest of welcomes. The room was tired. The breakfast was average and the coffee, which was served in an urn ready made , was undrinkable. Very average hotel
Reviewed September 08, 2018
7.2
Very good
Peter from United Kingdom
Couple
Twin - Bedroom
Stayed 2 nights in August 2018
Just what I expected”
I have read other reviews of this hotel and so I knew what to expect. The hotel is very grand but very dated, it could do with a total refurb. The room, (335) itself was quite dark only had a small window looking out to the back of the hotel. Beds were comfortable and tea and coffee making facilities were in the room. The bathroom was awful, cracked tiles on the floor, a shower that just dribbled out, a heated towel rail which was right next to the toilet so if not careful you would burn your leg. The plumbing was not too good as soon as you flushed the toilet there was this almighty noise. Buxton was lovely, so I think our next trip will be to a different hotel. We did not say anything to the reception about the above as it has already been said in previous reviews and we only paid £30 per night as we had to use a discount voucher. So for £30 a night it was a bargain.
Reviewed August 30, 2018
6.8
Good
Dorothy from United Kingdom
Couple
Double - 2 People
Stayed 3 nights in July 2018
Good”
We were given a small compact room which we did not book through the Agoda site and no one at reception would help to change this. I had booked a hotel with lift to make it easy for my health problems but when we got out of the lift we still had stairs to go up and then a long walk to the back of the hotel. The breakfast was poor with uncleared tables, often difficult to find a seat and one morning the very old toast machine broke down. A hotel that is supposed to be this standard could at least serve fresh fruit rather than tinned peaches and prunes.
Reviewed August 22, 2018
9.2
Exceptional
Ian from United Kingdom
Couple
Double - 2 People
Stayed 1 night in August 2018
Exceptional”
Lovely old building. Right in the centre of Buxton.
Reviewed August 12, 2018
7.2
Very good
russell from United Kingdom
Couple
Internal Room
Stayed 2 nights in July 2018
In need of some urgent decoration and retraining of cleaning staff, take away parking charges.”
Charged for car parking, breakfast £12 +, room not cleaned properly, bed not made, shower gell container empty, massive noisy air conditioning outside the room. First Hotel I have ever stayed in that does not allow a tab to be opened at the bar, told by bar staff that they only take cash??????, no cash machine.
Reviewed July 24, 2018
7.6
Very good
John from United Kingdom
Couple
Double - 2 People
Stayed 1 night in July 2018
Lovely Building But”
The room had recently been refurbished and was very nice although it was quite a hike to get there and not easily accessible for older people . The room service menu was extremely poor. I ordered a cheese and ham toastie in the bar which took 45 mins to arrive It was disappointing to be charged for car parking on top of the room rate At breakfast there were no scrambled eggs available as the kitchen was short of eggs
Reviewed July 05, 2018
9.6
Exceptional
Graham from United Kingdom
Group
Internal Room
Stayed 1 night in April 2018
Exceptional”
A lovely stay - just overnight. Very convenient for the Opera House. Excellent breakfast except there could have been a slightly better choice for someone with dairy intolerances. Apart from that - excellent. We'll be booking again. Thank you
Reviewed April 13, 2018
8.0
Excellent
Peter from United Kingdom
Couple
Double - 2 People
Stayed 1 night in March 2018
Nice clean hotel traditional old style ”
Parking shud b free
Reviewed April 05, 2018
4.8
Dr from United Kingdom
Family with teens
Double - 2 People
Stayed 1 night in March 2018
Acceptable”
The breakfast was big disappointment..Scrambled eggs were cold.The hot water provided for tea making was not hot enough so the tea was horrible.The croissants smelled of eggs.We had booked 6 rooms as we were a wedding party.One of the room the toilet was soiled and dirty and there were hair everywhere on the carpet.The hotel offered us free breakfast which as I mentioned above was awful.
Reviewed April 02, 2018
9.6
Exceptional
vineta from United Kingdom
Couple
Internal Room
Stayed 1 night in January 2018
Ok”
It's ok. We booked internal room (because it said sale from 247£ to 60).thought it will be nice and big..haha so naive.we got very small room with dirty walls and horrible wiev outside. There was coming wind throw the windov even when it's closed. Good things- very close to shops,restaurants. Nice breakfest and helpfull staff.
Reviewed January 14, 2018
5.6
graham from United Kingdom
Couple
Internal Room
Stayed 1 night in December 2017
Above average”
20 minutes to check in as only one staff member on desk,15 minutes to get a drink at bar again one staff member,no hot water in bedroom,no sleep as room close to boiler house therefore noise all night long,stayed here before and enjoyed but not this time.
Reviewed December 31, 2017
5.6
Ian from United Kingdom
Couple
Double - 2 People
Stayed 1 night in November 2017
Could Be Better......”
Impressive building with well appointed reception & public areas, let down by the room & some staff. Our room (127) at the back of the hotel was tired & needs renovation, hadn't been cleaned very well & the wifi didn't work. Despite 3 requests to reception reset the wifi ( the router above the door 129 was showing a fault light) nothing was done. The bathroom had flaking paint, disintegrating light fittings, towel rail coming away from the wall & a thick layer of dust on the window blind. There were what looked like spilled coffee stains on the radiator, pipes & skirting board in the bedroom; also asked reception to get it cleaned, that wasn't done either. The outer window frames of our room & others at the back of the hotel hadn't been painted for years, were flaking, filthy & had moss growing on them. Room was unbelievably hot with no controls on the radiator to turn it down. Slept with windows open. Could be a great hotel if they spent money on renovation & staff training.
Reviewed November 22, 2017
8.8
Excellent
janice from United Kingdom
Group
Twin - Bedroom
Stayed 2 nights in October 2017
Wedding ”
Most staff were very helpful and friendly could do with another lift putting in
Reviewed November 01, 2017
8.8
Excellent
andrew from United Kingdom
Couple
Double - 2 People
Stayed 5 nights in September 2017
Excellent”
visually the hotel is a lot better than what you can see on agoda lot of refurbishment;and we had a large lcd tv rather than the tiny 14" CRT that was advertised,but there are NO fridges in the rooms. good points: fantastic helpfull staff,and a very clean room,great location as youre 2 minutes walk from the town centre;plus some great places to eat right next door to the hotel. (go italian rather than thai for value ;) ) very central location for most of the main tourist sites in the peak district,if youre driving that is. bad: lift works intermitentely,as does the keycard system for the rooms. Plus REALLY bad parking as there is a gym and swimming pool on site and preferance not given to guests. if you come in a car and return back past 5pm you may have trouble parking up.
Reviewed October 12, 2017
7.6
Very good
William from United Kingdom
Couple
Twin - Bedroom
Stayed 1 night in August 2017
Very good”
Weekend getaway
Reviewed August 30, 2017
6.8
Good
Eric from United Kingdom
Solo traveler
Single - Room
Stayed 1 night in March 2017
Hot Water”
Stayed for under 50 Euro and this was a reduced price from the normal 380+, according to the booking agent. Without breakfast can be understood from the price. The room was nice and clean with excellent sized bed and well-stocked coffee/tea set - appreciated that: bathroom a bit dated. Hot water from the tap arrives about 10 minutes after running it. Didn't really bother with the rest because my purpose was to just stay the night, which all in all went quite satisfactorily.
Reviewed April 03, 2017
9.2
Exceptional
david from United Kingdom
Couple
Internal Room
Stayed 1 night in February 2017
Exceptional”
The only problem I with the Palace Hotel was the room was very small, even for only two people. I would only consider staying in such a small room for a very short stay, as our visit was this time. I would however visit again for a longer stay if this was rectified. Other than this your hotel was a pleasant place to stay.
Reviewed February 08, 2017
8.4
Excellent
Michael from United Kingdom
Couple
Internal Room
Stayed 1 night in December 2016
Happy”
Friendly staff.
Reviewed December 11, 2016
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