The Palace of the Lost City
The Palace of the Lost City
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Interior view The Palace of the Lost City
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Excellent
Location
8.8
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Excellent
From 109 reviewsSee what guests said
8.3
/
10
Excellent facilities
8.7
Recommended by 81% of guests
Value for money7.6
Distance to city center45.0 Km
Location rating8.8
  • Free Wi-Fi in all rooms!

  • Sauna

  • Currency exchange

  • Steamroom

Room choices
8.5
Excellent
Room comfort & quality
African Suite
African Suite
...
  • Room size: 250 m²/2691 ft²
  • Pool view
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Superior Luxury Room
Superior Luxury Room
...
  • Room size: 46 m²/495 ft²
  • Garden view
  • 1 king bed
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Paraplegic Room
Paraplegic Room
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 1 king bed
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Family Room (2 Adults + 2 Children)
Family Room (2 Adults + 2 Children)
...
  • Room size: 51 m²/549 ft²
  • Garden view
  • 1 king bed and 1 sofa bed
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Junior Suite
Junior Suite
...
  • Room size: 70 m²/753 ft²
  • Garden view
  • 1 king bed
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Luxury Twin room
Luxury Twin room
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 2 single beds
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Luxury
Luxury
...
  • Room size: 51 m²/549 ft²
  • Pool view
  • 1 king bed
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Superior Suite
Superior Suite
...
  • Room size: 88 m²/947 ft²
  • Garden view
  • 1 king bed
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Royal Suite
Royal Suite
...
  • Room size: 243 m²/2616 ft²
  • Pool view
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Single Luxury
Single Luxury
...
  • Room size: 35 m²/377 ft²
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More about The Palace of the Lost City

More about The Palace of the Lost City

An overview

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What they offer

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Property's guest policies

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Some helpful facts

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Announcements

The Valley of Waves Water Park will be closed for annual maintenance from July 8, 2019 to August 5, 2019.
The property’s swimming pool will be closed between June 2, 2019 and July 1, 2019.

Real reviews from real guests

Agoda Reviews (109)Booking.com Reviews (1277)
8.3
/
10
Cleanliness8.6
Facilities8.7
Location8.8
Room comfort and quality8.5
Service8.2
Value for money7.6
Provided by verified guests of Agoda
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All guests (109)
All room types
Showing 70 verified guest comments
1234
9.6
Exceptional
Dominic from South Africa
Couple
Luxury Twin room
Stayed 1 night in October 2018
Da palace”
This place is awesome. Luxury of note mate
Reviewed December 01, 2018
Dear Dominic Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded December 12, 2018
The Palace of the Lost City
4.4
Jonathan from South Africa
Couple
Luxury
Stayed 2 nights in December 2018
Acceptable”
This hotel was disgusting the service is terrible, staff rude, food and meals terrible. Honestly disappointed and disgusted
Reviewed December 10, 2018
8.4
Excellent
Mike from Australia
Couple
Luxury Twin room
Stayed 2 nights in June 2017
It's a long way from the airport but well worth the trip”
We were there in the low season and you could feel it, the rooms were cold, the restaurant was cold, and little effort was made to even make it a little warm. The Palace is magnificent and the architecture has to be seen to be believed preferably in Spring or Autumn
Reviewed July 05, 2017
Dear Mike Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
4.0
oscar from Hong Kong
Solo traveler
Luxury Twin room
Stayed 2 nights in October 2018
Acceptable”
Unprofessional, arrogant and impolite restaurant staff.
Reviewed October 13, 2018
Dear Oscar Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. Kind regards Hotel Manager The Palace – Sun City
Responded December 12, 2018
The Palace of the Lost City
4.8
PEERAPON from Thailand
Family with young children
Luxury Twin room
Stayed 1 night in August 2018
Out dated hotel and rudeness staff”
Easy and quick review. Out dated hotel. And very very rude and unhelpful staffs.
Reviewed August 16, 2018
Dear Peerapon Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager
Responded August 20, 2018
The Palace of the Lost City
6.8
Good
Nicolette from South Africa
Family with teens
Luxury Twin room
Stayed 1 night in November 2017
Great resort, dissapointing service”
The beds, breakfast and activities are wonderful. Pity about the service levels. We had 2 rooms, one had a welcome bottle of wine and fruit, the other did not. They did rectify it. We ordered one bedroom with 2 single beds and one with 1 double bed, both had 2 single beds. Only one room received the turn down service in the evening. Oh and on check-in they could not find our reservations, that took a while to sort out. The beds are really nice, but the room requires repairs e.g. the mirror in the bathroom was falling off. No apologies received, even at check-out we were not asked if we even enjoyed the stay, they are more interested in settling the account.
Reviewed November 28, 2017
Dear Nicolette Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
8.0
Excellent
Tasneem
Family with young children
Luxury Twin room
Stayed 2 nights in November 2017
Great Weekend getaway ”
The palace at the Lost City was perfect for a weekend getaway with the family. Breakfast is always the highlight for kids - with a choice of waffles and pancakes as a treat. Staff are very helpful and friendly. Pool was great and the entire resort is ideal for relaxation and entertainment.
Reviewed November 06, 2017
Dear Tasneem Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
8.8
Excellent
Paul from Bahrain
Couple
Superior Luxury Room
Stayed 1 night in June 2017
Birthday weekend”
We were two couples at the start of a 3 week SA vacation. We licked our travels off at The Lost City, primarily for the golf courses. The hotel itself has a wonderful setting, but is showing a bit of wear & tear with rooms needing an update. Service was overall good, but at times needed prompting. Good food at the two restaurants which was surprisingly empty. Lots of facilities means that there is something for everybody to do. Stay overall showcased a warm African welcome to SA and traveling on the US$ was not expensive.
Reviewed October 07, 2017
Dear Paul Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
6.0
Andrew from South Africa
Couple
Luxury Twin room
Stayed 2 nights in March 2017
The 'LOST ITS WAY' Palace Hotel”
I have heard so many good things about the Palace Hotel since it first opened but never had the inclination to stay over, preferring the cabanas. This time however I bit the bullet and booked 2 rooms for my parents and myself. The Palace is a stunning hotel but our stay was very disappointing in many ways. The Shuttle service was poor, one time we took a shuttle down to the Shebeen for an afternoon snack and a beer only to find that it was closed. I am dumbfounded as to why the driver did not know this and wasted our time. One evening we sat and had 2 rounds of drinks and when the bill came it showed 3 rounds. Again a simple but costly mistake if we hadn't checked the bill. My last grip is that while sitting at the pool relaxing a group of foreigners were sitting at the Pool bar playing their own music. This was highly annoying and the staff said nothing. Poor showing for what used to be a super hotel
Reviewed June 17, 2017
Dear Andrew Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
8.0
Excellent
vineela from Australia
Group
Paraplegic Room
Stayed 2 nights in January 2017
Excellent hotel poor service ”
Pros Great looking hotel Pools Spacious rooms Access in the Resort Good breakfast selection Cons Service- requested for a twin room and it took 1hour 30 minutes and 3 change of rooms to get it right Requested for iron in the room twice but was never provided
Reviewed January 09, 2017
Dear Vineela Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
8.0
Excellent
Look from Singapore
Group
Luxury Twin room
Stayed 2 nights in July 2016
Beautiful Premises”
On our first trip to South Africa, this hotel pops up as a surprise to us with such interesting facilities. Coupled with the friendly staff, the stay was an experience which would remain with us for a long time.
Reviewed July 21, 2016
Dear Valued Guest Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
10.0
Exceptional
Maria from New Zealand
Couple
Superior Luxury Room
Stayed 2 nights in May 2016
Romantic stay”
We really enjoyed our stay at the palace of the lost city it is Beautiful, quite and relaxing. The staff very friendly and helpful. The spa treatment was the best I have had. Would definitely recommend it for a romantic stay.
Reviewed May 31, 2016
Dear Maria Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
6.7
Good
Jeff from United States
Family with teens
Luxury Twin room
Stayed 2 nights in October 2015
Slow Paced Resort”
Quiet, theme, shuttles
The theme is great and seems to really fit the surroundings. It did feel in appearance like palace. Rooms worked just fine but were a little dated. I think hotel is 20Y old and would say our basic room felt same. However everything worked fine and it was quiet and spacious. The breakfast buffet was just ok, average. I have had better at 3 & 4 star places in Thailand, Indonesia, etc. The second day they pulled the fruit trays when we arrived at 8.30am for some unknown reason. But at end of it we got our fill. The pool is average and took some time to find wait staff for drinks, but after connecting it went fine. Overall not bad place. Probably more disappointed in Sun City as whole. It's made to be this magical resort area with tons of activities that our kids blew through in first day. (I put separate ratings for those activities). If I had to do over again I would bypass here and go right to lodge at Pilanesberg
Reviewed October 22, 2015
Dear Jeff Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
8.7
Excellent
Shiner from South Africa
Couple
Luxury Twin room
Stayed 2 nights in September 2014
51 Club”
1. Architecture 2. Setting around the hotel 3. Breakfast Layout
1. Received at the parking and were led to reception: Well done. 2. Room was ready earlier than expected. 3. Very comfortable stay overall. 4. Because of the age of the hotel (22 years) all carpets need to be changed, including the bedrooms and refurbish the bathrooms with new tiles.
Reviewed September 25, 2014
9.3
Exceptional
James from South Africa
Family with teens
Luxury Twin room
Stayed 1 night in December 2013
Lovely stay”
Location, luxury, breakfast
My stay at The Palace was absolutely amazing. The hotel is really beautiful and staff were very friendly. Unfortunately the air-con in my room wasn't working well resulting in a bit of a hot room. The rooms were big and and very clean, with complementary fruit and champagne. I would recommend spending a bit more and rather staying in this hotel when visiting Sun City. It is most definitely worth it.
Reviewed September 23, 2014
9.3
Exceptional
Benjamin from Brazil
Couple
Luxury Twin room
Stayed 1 night in November 2013
A truly Six Stars Hotel”
Value for Money, Ambience & Activities
We had a short but very pleasent stay at The Palace of the Lost City. The staff are very helpfull and friendly. We arrive quite early at the hotel (11:00 am) but they made our check-in without any questions (the normal check-in time is at 14:00). The activities around and in the hotel are numerous. You have directly access to the valley of waves, and 24 hours transport between all the others places in Sun City. We definitly recomend this hotel and will comeback soon. Only one regret: We ate at the Calabash in the Casino Area. It was very expensive and the food was really bad. We believe that the food in the restaurants inside the palace are much better
Reviewed November 14, 2013
10.0
Exceptional
Vicky from South Africa
Couple
Luxury Twin room
Stayed 1 night in August 2018
Amazing”
Our stay was superb, the palace went out of their way to make us feel as comfortable and special as possible! Loved it.
Reviewed August 13, 2018
Dear Vicky Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
10.0
Exceptional
haitham from United Arab Emirates
Family with young children
Luxury Twin room
Stayed 3 nights in December 2016
out of this world”
no words nor pictures can explain this hotel properly. I wouldn't be surprised if it was the most amazing hotel in the world!!! never think twice, this hotel will surely exceed your expectations.
Reviewed January 29, 2017
Dear Haitham Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
9.6
Exceptional
Aalaa from Saudi Arabia
Couple
Luxury Twin room
Stayed 2 nights in April 2016
Fantastic ”
Fabulous hotel , nice breakfast
Reviewed April 14, 2016
Dear Valued Guest Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
10.0
Exceptional
May from United Arab Emirates
Couple
Luxury Twin room
Stayed 4 nights in November 2015
Perfect Stay”
Food, View, EVERYTHING
It was the best holiday ever!! we sure are coming back for more
Reviewed December 30, 2015
Dear Valued Guest Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
1234
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  • Excellent location