The Principal Manchester
The Principal Manchester
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Exceptional
Location
9.0
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What guests are saying:
A must stay hotel. We would highly recommend a stay here
Kerry from Australia
Couple
I was warmly welcomed by the staff when I got in the hotel after landing Manchester very early that morning. The room is spacious, the location is superb.
Xiaowei from China
Business traveler
Worth it
MOHD from Malaysia
Group
The building itself was lovely. Staff were very friendly and accommodating, but it was the little touches, such as the complimentary water and mints on checking out that added up to a great stay. We 'd book again
Lucas from United Kingdom
Couple
The hotel exceed my expectations
Carl from United States
Solo traveler
Enjoyable stay at well located hotel, have already booked our next stay here. Will use this now as our go to hotel in Manchester, after staying in several other hotels in the city I found this offers a great value for money.
Amy from United Kingdom
Couple
The history of the building, Staff are very proud of there hotel.
Carol from United Kingdom
Solo traveler
Great location in central Manchester, wonderful building with big comfortable rooms and friendly and helpful staff. Perfect!
James from United Kingdom
Couple
Beautiful hotel , beautiful rooms and bar , excellent staff
Ciara from Ireland
Couple
So welcoming and comfortable. Everyone deserves a touch of glamour and The Principle delivers.
Catherine from United Kingdom
Group

The Principal Manchester

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 137 reviewsSee what guests said
8.8
/
10
Recommended by 85% of guests
Value for money8.4
Distance to city center0.01 km
Location rating9.0
Nearest airportManchester Airport (MAN)
Distance to airport12.7 km
  • 90 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.0
Very good
Room comfort & quality
This property is in high demand!Last booked 11 hours ago
Superior Double
Superior Double
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 queen bed
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Deluxe Double
Deluxe Double
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 queen bed
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Deluxe Twin
Deluxe Twin
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 single beds
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Guestroom
Guestroom
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 single bed
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Superior Double Double
Superior Double Double
...
  • Room size: 31 m²/334 ft²
  • City view
  • 2 queen beds
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Guestroom Double
Guestroom Double
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 queen bed
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Junior Suite - 1 King Bed
Junior Suite - 1 King Bed
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
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Guest Room Twin
Guest Room Twin
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 single beds
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Double Double Guestroom
Double Double Guestroom
...
  • Room size: 31 m²/334 ft²
  • City view
  • 2 queen beds
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Signature Suite
Signature Suite
...
  • Room size: 93 m²/1001 ft²
  • City view
  • 1 double bed
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More about The Principal Manchester

More about The Principal Manchester

An overview

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Nearest essentials

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What they offer

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What's nearby

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (137)Booking.com Reviews (5181)
8.8
/
10
Cleanliness9.1
Facilities8.5
Location9.0
Room comfort and quality8.0
Service9.0
Value for money8.4
Provided by verified guests of Agoda
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Showing 61 verified guest comments
1234
10.0
Exceptional
Deborah from Australia
Solo traveler
Junior Suite - 1 King Bed
Stayed 3 nights in August 2018
A fabulous place to stay.”
This is a beautifully restored period hotel with fantastic staff and a great location. My room was generous with a fully equipped handicapped bathroom, as requested. The breakfast was good. I enjoyed my stay.
Reviewed September 04, 2018
Dear Deborah, I was delighted to read your kind review on your recent stay at The Principal Hotel in Manchester. It's always great to know we have met with our guest expectations and I am pleased to know that you have experienced a pleasant stay with us. I look forward to welcoming you back soon. Kind Regards, Peter Kienast General Manager
Responded September 12, 2018
The Principal Manchester
9.2
Exceptional
karen from United Kingdom
Couple
Superior Double
Stayed 1 night in August 2018
Just lovely”
This hotel is in a prime location, and is lovely and grand. Got a good deal on the room which was very very nice (apart from the view as the room was an “inside” facing room which was not explained when booking, and you’d expect at least a street view when paying a bit more for a superior, however when you stay in Manchester you’re not coming for the view). Didnt sample the food but the gin was great!
Reviewed August 30, 2018
Dear Karen, Thank you kindly for having shared your positive comments with our readers. I am delighted you have enjoyed your stay with us and that our services and facilities have entirely met with your expectations. Your valued words and description of our bedrooms and facilities are vital in our on-going efforts to deliver our brand standards and herewith sincerely appreciate your preference. It a pleasure to have you as our guests and I look forward to welcome you back in the future. Kind regards, Peter Kienast General Manager
Responded August 31, 2018
The Principal Manchester
9.6
Exceptional
Mohammad from Kuwait
Group
Deluxe Double
Stayed 4 nights in August 2018
One of the best hotels but was a bit noisy”
Very friendly staff, great facilities, the room was huge and very comfortable, one of the best hotels i’ve been in UK The only negative in the hotel was the noise. Out of 3 nights during my 4 nights stay there was a big noise and loud music that you can hear it in your room so we couldn’t sleep
Reviewed August 29, 2018
Dear Mohammad, I thank you sincerely for sharing your review on your recent stay at The Principal Hotel in Manchester. It is always gratifying to know that we have met with our guests expectations of the hotel, and I am very pleased to know that you’ve experienced a pleasant stay with us overall. My sincerest apologies that you were disturbed by noise during your stay. I hope this has not stopped you from considering the Principal Manchester for a future stay, and if you would like to give us the opportunity to redeem, please do not hesitate to contact me and I will be happy to oversee your booking. Kind Regards Peter Kienast General Manager
Responded August 31, 2018
The Principal Manchester
10.0
Exceptional
Tom
Couple
Deluxe Double
Stayed 3 nights in August 2018
Beautiful hotel with stunning facilities”
This hotel is stunning, the 2016 refurb has really done the building justice. The bar and restaurant are gorgeously designed and although we didn’t eat there during this visit we will be next time. The room was stunning, with wood pannelig and a gigantic bed. If anything wasn’t quite right (e.g. milk being off in our fridge) it was apologised for and corrected immediately. Only thing that was a little off putting was the VERY loud music from the courtyard DJ and party over the weekend, to be expected from pride but made a long lay in/afternoon nap impossible. Staff were friendly and helpful and the gym...quite possibly the best of any hotel (inc. soho house) I’ve ever stayed in. 5*
Reviewed August 28, 2018
Dear Tom, I sincerely appreciate your generous feedback in regards to your recent stay at The Principal Manchester. I was amazed to read your kind compliments towards our level of services as well as towards our amazing building and members of staff in general. It is definitely with great pleasure that I thank you for making us you hotel of choice in Manchester. In the meantime we look forward to the pleasure of welcoming you back. Kind regards, Peter Kienast General Manager
Responded August 31, 2018
The Principal Manchester
9.2
Exceptional
karen from Australia
Couple
Guestroom Double
Stayed 1 night in July 2018
character and charm”
Loved the old historical building, and the way that the heritage has been honoured in the hotel's design. Staff were very friendly and helpful. Room spacious, well-equipped and quiet. Bed extremely comfortable.
Reviewed August 20, 2018
Dear Karen, I sincerely appreciate your generous feedback in regards to your recent stay at The Principal Manchester. I was amazed to read your kind compliments towards our level of services as well as towards our amazing building and members of staff in general. It is definitely with great pleasure that I thank you for making us you hotel of choice in Manchester. In the meantime we look forward to the pleasure of welcoming you back. Kind regards, Peter Kienast General Manager
Responded August 30, 2018
The Principal Manchester
7.2
Very good
Hyeran from United Kingdom
Couple
Double Double Guestroom
Stayed 1 night in August 2018
The location is superb.. and the interior of the building and rooms is outstanding..”
But the service is below than its expected standard.. I've thought that this is 4-5 star hotel but their service was like 2 star. I didn't expect that I would be provided with rotten milk from this type of hotel so I drank the milk which was in the mini fridge in the room. I realized that I drank rotten milk straight away since the milk was already curdled and smelled disgusting. When I complained this to the reception (I took the bottle and showed them how it was), they were simply like "oh I am sorry about that.", without further reaction. I felt that they were not sincere and treated it like nothing important. The breakfast was also not worth for the money. I remember that it is around 15 pounds per person but the food selection is very very limited (not many types of fruit, bread, cheese, etc. : only one-two types of each is arranged). Plus, no air-conditioning. Overall, I wouldn't recommend this hotel who wants a luxurious hotel with high-standard service.
Reviewed August 13, 2018
Dear Hyeran, Thank you for sharing your detailed review with our readers. I am naturally very sorry to read we were unable to deliver, on some of our services the consistency of standards that we always aim to deliver to our guests. Kindly be assured that all the mentioned shortcomings are at the moment being investigated, personally by myself and by my head of departments, to be certain that situations like these won’t ever happen again. I sincerely and truly apologize for any service inconsistency you have experienced and would like you to know that I am always open to guest’s comments as it’s the only way I am able to effectively enhance on our standard of services. I understand that this whole experience has discouraged any wish you might have had to come back to The Principal Manchester; however and again I am truly sorry our services did not meet with your satisfaction and expectations and despite it all, I hope you will, one day, reconsider us Kind Regards General Manager
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The Principal Manchester
6.8
Good
Hyeran from United Kingdom
Couple
Superior Double
Stayed 1 night in August 2018
The location is superb and the interior of the building & rooms including furniture is outstanding..”
However the service was below its expected standard.. I thought the hotel was 4-5stars but some of their service wasn't very satisfactory. I didn't expect this type of hotel would put the rotten milk in the fridge in the room, so I just drank the milk without any doubts. I realized straight away that the milk was way too old since it's curdled with disgusting odor. When I complained about it to the reception, taking the milk bottle and showing how it was, they were simply like "Oh ok, I am sorry about that." I didn't feel that they sincerely apologized about it, they just treated it like nothing important. The breakfast buffet was also not worth for the money. I remember that it costs around 15pounds per person, but the food selection is very very limited. I stayed in this hotel for the trip for my wedding but my experience with this hotel wasn't great at all. Overall, I would recommend a different hotel if you want to stay in a luxurious hotel with the high standard service.
Reviewed August 13, 2018
Dear Hyeran, Thank you for sharing details of your experience whilst staying with us. I am sorry to learn that there were aspects of your stay which left you dissatisfied and I would appreciate the opportunity to discuss your experience with you in more detail. I would be grateful if you would send your contact details to me by ringing the property direct, and myself or one of my team will contact you to discuss further. Warm regards. Peter Kienast, General Manager
Responded August 31, 2018
The Principal Manchester
5.6
Roderick from Hong Kong
Family with teens
Guest Room Twin
Stayed 1 night in July 2018
Above average”
the room is old and they never fit the water pipe even we made the complaint. The staffs are always Mr or Ms right and they never listen to customer even though it proved they are wrong.
Reviewed July 30, 2018
Dear Roderick, I was very disappointed to read about your experience whilst staying with us. It is apparent there were many aspects of your stay which did not meet the expected standards. I would very much appreciate the opportunity to discuss your comments with you, so if you would send your contact details to me by ringing the property direct and myself or one of the team will contact you personally to discuss further. Best regards. Peter Kienast General Manager
Responded August 31, 2018
The Principal Manchester
7.2
Very good
Soniviel from Indonesia
Family with young children
Double Double Guestroom
Stayed 2 nights in June 2018
Great building architecture”
Very nice huge classic vintage kind of building luxurious interior design with very friendly helper staffs and front desk staffs, too bad no free / inside car park also very bad ropm cleaning service that was never clean up our dirty cups, never refill the bottled drinks and never bring our packed laundry to the laundry services.
Reviewed June 16, 2018
Dear Soniviel, Thank you for sharing your very detailed feedback. Clearly, there were areas of your stay which you enjoyed and also areas where improvements could have been made. However, it is always very useful to hear the opinions of our guests so that we can make improvements wherever necessary. I very much appreciate you taking the time to provide your feedback and I hope you can visit us again soon. Best regards Peter Kienast, General Manager
Responded August 16, 2018
The Principal Manchester
10.0
Exceptional
Tom from United Kingdom
Couple
Guest Room Twin
Stayed 1 night in May 2018
Tom Carpenter”
By far the best hotel in Manchester in the £140 to £180 range. Superb and spacious.
Reviewed May 17, 2018
Dear Tom, Thank you so much for sharing your feedback. It's great to hear that you loved our iconic building. On my behalf and of my team I look forward to welcoming you back. Kind Regards, Peter Kienast General Manager
Responded August 16, 2018
The Principal Manchester
7.6
Very good
Shu from Hong Kong
Solo traveler
Guest Room Twin
Stayed 2 nights in April 2018
Very good”
Stay there for 2 nights, no heat in the room, told front desk on 1st day, but no action take.
Reviewed May 02, 2018
Dear Shu I sincerely appreciate your feedback on your stay at The Principal Manchester. It was a pleasure to have had you as our guest and would like to emphasize how very disappointed I was to read that your personal experience did not completely meet with your expectations for which I truly and sincerely apologize for. I would like to assure you that we take our guests feedback's into high consideration and will definitely pass yours internally for internal review. In the meantime I remain trusting we will have the pleasure of welcoming you back. Best regards, Peter Kienast General Manager
Responded August 16, 2018
The Principal Manchester
10.0
Exceptional
Weylin from Singapore
Business traveler
Guestroom Double
Stayed 2 nights in March 2018
Lovely setting...central location...good facilities”
So I was there for 3 days...breakfast spread was decent (quite standard fair)...good gym facilities (did my usual treadmill and cross trainer with some weights)..now you should be aware kf the rooms...there are some, like mine, where i needed to climb a small narrow flight of stairs to access my room. if you have heavy luggage, you will struggle. but its a nice cosy loft setting except angle of the television is a bit odd. shower rooms are large but i would have appreciated more hooks foe hanging stuff. overall, it was a good stay though. do consider if you will be in Manchester.
Reviewed April 08, 2018
Dear Weylin, I was delighted to read your kind review on your recent stay at The Principal Hotel in Manchester. It's always great to know we have met with our guest expectations and I am pleased to know that you have experienced a pleasant stay with us. I look forward to welcoming you back soon. Kind Regards, Peter Kienast General Manager
Responded August 16, 2018
The Principal Manchester
5.2
Ekalux from Thailand
Group
Guest Room Twin
Stayed 1 night in March 2018
Above average”
Good : Old building, room well -decorated and clean. A staff is very friendly and helpful (the young man reception). Not good : Old building so the wind can pass to the room during -2 celcius with unworkable heater. It make us not be able to sleep all night. no light enough on the walkway. Hair-dryer and towel hanging no heat/ hot air. Problem : The room that they had offered before changed to us was totally different from the picture on the website that we chose. It is underground, very small room, no view and windows. We tried to ask to change because it is totally different from the picture shown on the website.
Reviewed March 29, 2018
9.6
Exceptional
Julia from United Kingdom
Couple
Guest Room Twin
Stayed 1 night in March 2018
Exceptional”
This hotel is fabulous! The building is stunning and staff extremely helpful. I will definitely return. There was a slight issue with noise from nearby train station (I think this is only a problem for a couple of rooms) however the staff went above and beyond to compensate me for this issue! Fabulous!!!!
Reviewed March 21, 2018
8.0
Excellent
Niki from United Kingdom
Couple
Superior Double
Stayed 1 night in March 2018
Beautiful space”
Staff were very friendly. Building very spacious & grand. Service at breakfast however was very slow. Radiators in bedroom were very noisy & had to switch the off which wasn’t ideal as temperatures outside were in the minus! No slippers, bathrobes or cotton wool provided in room so slightly dissapointed considering it’s a 5 star hotel. Overall however, I’d recommend hotel
Reviewed March 18, 2018
9.6
Exceptional
Simon from United Kingdom
Business traveler
Guestroom Double
Stayed 2 nights in January 2018
Stylish and classic hotel”
I spent two nights at The Principal. The room was comfortable and spacious but sadly on the first night the room was too hot and the AC wasn’t working and the fan was pushing out hot air. The hotel reception moved me to another room for the second night and it was larger and crucially a lot cooler. Breakfast was really good and the front desk were highly professional. I will return.
Reviewed January 25, 2018
9.6
Exceptional
Putri from Indonesia
Family with teens
Guestroom Double
Stayed 6 nights in January 2017
Exceptional”
This could be of my favorite hotels. The location was perfect and the staffs were super friendly. Initially, we stayed for a week. In the 4th day, we had an issue with our bathroom. The receptionist immediately searched for available room and they gave us an upgraded room as the compensation. We ended up staying there for almost 2 weeks. We would like to recommend this hotel to everyone!
Reviewed January 15, 2018
9.6
Exceptional
NATTAWUTH from Thailand
Couple
Guestroom Double
Stayed 2 nights in October 2017
Very beautiful hotel, great location, wonderful stuff”
Historical look hotel is surprisingly beautiful. Near public transportation. Most importantly, Carlos is the best bell boy I have had the services and suggestions.
Reviewed November 07, 2017
10.0
Exceptional
Cosimo from Italy
Couple
Deluxe Double
Stayed 9 nights in July 2017
Fantastic in every aspect”
Great location, awesome architecture and ambiance, spacious rooms and great staff. We'll be back next time we're in Manchester.
Reviewed October 13, 2017
10.0
Exceptional
Luke from United Kingdom
Family with young children
Superior Double Double
Stayed 4 nights in August 2017
Great Stay”
Superb value, a high end hotel without pretension. Superbly placed, will be back :-)
Reviewed September 01, 2017
Dear Luke I'm thrilled to hear you enjoyed your stay so much that you'll be returning! I look forward to welcoming you back. Best regards Peter Kienast, General Manager
Responded September 04, 2017
The Principal Manchester
1234
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