The Royal Horseguards Hotel
The Royal Horseguards Hotel
See all 49 photos
Deluxe Double Room - Guestroom The Royal Horseguards Hotel
Deluxe Double Room - Guestroom
See all 49 photos
Lobby The Royal Horseguards Hotel
Lobby
See all 49 photos
Interior view The Royal Horseguards Hotel
Interior view
See all 49 photos
Interior view The Royal Horseguards Hotel
Interior view
See all 49 photos
See map The Royal Horseguards Hotel
See map
Exceptional
Location
9.6
See all 49 photos The Royal Horseguards Hotel
See all 49 photos
Removed from saved list

The Royal Horseguards Hotel

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 351 reviewsSee what guests said
8.9
/
10
Exceptional cleanliness
9.3
Recommended by 92% of guests
Value for money8.3
Location rating9.6
Nearest airportLondon City Airport (LCY)
Distance to airport12.2 km
  • 200 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Daily housekeeping

Room choices
8.9
Excellent
Room comfort & quality
Suite River View
Suite River View
...
  • Room size: 65 m²/700 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Suite City View
Suite City View
...
  • Room size: 70 m²/753 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Double Room
Deluxe Double Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Suite
Suite
...
  • Room size: 50 m²/538 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
River View Room Double Bed
River View Room Double Bed
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 1 double bed
Enter dates to see prices
Standard Double Room
Standard Double Room
...
  • Non-smoking
  • Shower and bathtub
  • 1 double bed
Enter dates to see prices
Deluxe King Room
Deluxe King Room
...
  • Non-smoking
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Executive King Room
Executive King Room
...
  • River view
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
Deluxe Twin Room
...
  • Non-smoking
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Executive Double Room
Executive Double Room
...
  • River view
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Have a question for The Royal Horseguards Hotel?
Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
More about The Royal Horseguards Hotel

More about The Royal Horseguards Hotel

An overview

Show more

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

What to eat nearby

British cuisine
British cuisine
One Twenty One Two Restaurant
60 m British, Contemporary, European
Lobby Lounge at Corinthia
70 m British, European, Gluten Free
The Northall
80 m British, European, Gluten Free
European cuisine
European cuisine
Massimo Restaurant
80 m European, Gluten Free, Italian
Herman ze German
260 m European, Fast food, German
Salieri Restaurant
560 m European, Italian, Soups
Asian cuisine
Asian cuisine
Moc Kitchen
280 m Asian, Vietnamese
MOCKitchen
310 m Asian, Gluten Free, Vietnamese
Thai Square - Trafalgar Square
430 m Asian, Thai

What they offer

Show less

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

Show less

Some helpful facts

Show more

Real reviews from real guests

Agoda Reviews (351)Booking.com Reviews (1593)
8.9
/
10
Cleanliness9.3
Facilities8.5
Location9.6
Room comfort and quality8.9
Service8.9
Value for money8.3
Provided by verified guests of Agoda
Filter guest comments by:
Language
English
简体中文
한국어
日本語
more
Search reviews
Now you can search for any keyword within the reviews
Showing 279 verified guest comments
12345
9.6
Exceptional
Lorraine from Australia
Solo traveler
Stayed 1 night in September 2018
Location location location”
Fantastic location, staff were excellent and amenities were brilliant, would highly recommend.
Reviewed October 20, 2018
10.0
Exceptional
Greg from Australia
Couple
Stayed 3 nights in August 2018
Close to everything ”
Very close to most major sites in London. All the staff were helpful and friendly. From the doorman, restaurant, concierge, back of house and front desk nothing was an effort, these people are professional at their job. The view from our river view room was a great place to see the night lights of this amazing city.
Reviewed September 07, 2018
Thank for your recent review regarding your stay at The Royal Horseguards Hotel. Our beautifully appointed river facing rooms are indeed a fantastic - with majestic views of the River Thames, The Queen’s Walk on the Southbank and iconic London Eye. Day or night amazing. Or take a short stroll through our historic city to visit Charing Cross, Somerset House, The National Gallery and Trafalgar Square, famous for its fountains and Nelson’s Column at the centre. I am pleased to hear that you were treated to our 5* service. The team have a genuine passion for delivering excellent customer service in a warm, friendly and welcoming manner and I am extremely happy to hear that you were well looked after.
Responded September 09, 2018
The Royal Horseguards Hotel
9.6
Exceptional
Jaime from United States
Family with young children
Standard Twin Room
Stayed 5 nights in July 2018
Royal indeed! Elegant. Perfect location. The staff are first class professional and lovely. ”
The staff were truly happy and welcoming.
Reviewed July 30, 2018
Thank you for confirming that you had a ‘amazing’ stay during your recent visit with us at The Royal Horseguards Hotel. I am so pleased to hear that you enjoyed every aspect of your stay. We take great pride in maintaining our rooms and public areas, ensuring we retain our Victorian roots, but with a luxurious, modern touch. I am delighted to know that you enjoyed our exemplary 5* service. We are certainly within walking distance of many of the top London tourist attractions, such as Piccadilly Circus, Trafalgar Square, Covent Garden, Buckingham Palace, Big Ben, Charing Cross, The London Eye, Regent’s Street, St James Park, Leicester Square and many more but still in a serene spot away from all the hustle and bustle of the city. We cannot wait to have you visit for another incredible stay!
Show more
The Royal Horseguards Hotel
9.6
Exceptional
Julian from New Zealand
Couple
Stayed 8 nights in June 2018
Thames-side Perfection”
Absolutely the best hotel we have ever stayed in in London, paying around GBP300 a night for 10 nights. The staff were incredible, very helpful, especially Inese in the Terrace bar section where she somehow managed to cope with extraordinary numbers of guests during the soccer world cup match days!! Fabulous views from our 8th floor river facing room, views to die for every day, of the London Eye, round to St Paul's cathedral. Such a convenient location right in the centre of London. The ambience in summer of the Terrace bar area was fantastic and we entertained there several times, especially nice to be able to exit and enter directly into the Embankment Gardens. Would definitely return to this hotel! Thank you for a great stay.
Reviewed July 25, 2018
Thank you very much for the complimentary review! I am delighted to read that you had an exceptional stay! I am pleased to hear that you were treated to our 5* service and received the personalised touches that made your stay all the memorable. The team have a genuine passion for delivering excellent customer service in a warm, friendly and welcoming manner and I am extremely happy to hear that you were well looked after, especially by Inese. We are in an enviable location - only a short scenic stroll away from the tourist hotspots of Trafalgar Square, Piccadilly Circus, and Downing Street. Or for a bit of culture in the Capital, the National Portrait Gallery, Tate Modern and Somerset House are minutes away too! Thank you for confirming that you will return - we very much look forward to welcoming you back in the near future.
Show more
The Royal Horseguards Hotel
7.2
Very good
Son from Vietnam
Couple
Standard Double Room
Stayed 3 nights in July 2018
Staff really spoiled the experience”
Nicely located hotel right at the bank of Thames Rivers, good restaurant with outdoor seating. Staff in the restaurant were helpful and nice There were few disappointing incidents: - my private tour guide called in asking the staff to let’s us know the location of the tour changed ... no one let’s us know - my lost luggage (by airline) arrived at the hotel on Friday night, no one knew and until we checked out ... checked in another hotel, called in to check if they kept our lost luggage, staff continued to confirmed no untill i insist to go inside the luggage room and found my luggage there with my name on it. - check-in staff ear-mark my credit card for 1,500gbp and i have not seen the credit back of the amount until 6 days later. the email response was they only deposit 150gbp and have been released. Of course the delay of credit back the amount was not because of the hotel but staff continued to confirmed they only earmark my credit card 150gbp when i sent them the statement
Reviewed July 19, 2018
Thank you for taking the time to review your stay with us at The Royal Horseguards Hotel. From the onset please accept my most sincere apologies for the inconsistencies that you have experienced during your stay. Our guest comfort and satisfaction is our highest priority so I am concerned to hear about your dissatisfaction with the service that you received.I would like to assure you that I take all guest feedback into serious consideration and have reviewed your comments with our team. I hope that we will have the opportunity to welcome you back soon, to showcase you our true potential.
Responded July 20, 2018
The Royal Horseguards Hotel
7.2
Very good
Muhammad from Bangladesh
Couple
Standard Double Room
Stayed 1 night in July 2018
It’s a good place but was shocked to find that mobile connectivity/signal was not there in the room.”
Upon inquiry the concierge admitted that the problem of mobile connectivity is an issue. It’s in a very good location with all facilities except the swimming pool. Staffs are friendly & good room service with tasty food.
Reviewed July 14, 2018
Hello and thank you for the feedback. I'm sorry to hear that you had a problem with your mobile signal. However I am pleased to know that this did not spoil your visit and that you enjoyed our 5* hospitality. I do hope that we will have the pleasure of welcoming you back to our regal hotel very soon.
Responded July 16, 2018
The Royal Horseguards Hotel
7.2
Very good
Rachael
Family with young children
Stayed 1 night in June 2018
Cancelled my reservation ”
They called and cancelled my reservation one day before I got there. I was on the plane and when I arrived I was told they had over booked. However I booked this hotel reservation months in advance so they just bumped my reservation, obviously. They arranged for another hotel but it was still quite unprofessional in my opinion
Reviewed June 20, 2018
Hello and thank you for your feedback. I am very sorry to know that your reservation needed to be moved to another hotel. We always do our utmost to ensure that you are moved to a similar hotel in the same location, however I do understand that this does make up for the inconvenience caused and apologise once more.
Responded June 21, 2018
The Royal Horseguards Hotel
10.0
Exceptional
Erica from United Kingdom
Group
Deluxe Double Room
Stayed 2 nights in May 2018
Exceptional”
Exceptional, room was fantastic and the staff were superb.
Reviewed June 01, 2018
Thank you for your fantastic 5 star review regarding your recent stay with us at The Royal Horseguards Hotel. I am happy to know that you found your hotel stay perfect. Our beautifully appointed rooms have all the modern luxuries that you would expect of a hotel of our class. But at the same time we also like to maintain a number of traditional little features that celebrate our rich historic past. We cannot wait to welcome you back for another superb stay!
Responded June 05, 2018
The Royal Horseguards Hotel
10.0
Exceptional
Deborah from United States
Group
Deluxe Double Room
Stayed 2 nights in May 2018
Perfect location and lovely hotel to boot!”
You cannot find a better location than the Royal Horsefuards. The rooms were comfortable and clean. The value for the money was very good!
Reviewed May 16, 2018
Thank you for your kind feedback with regards to the excellent service that you received during your recent stay at The Royal Horseguards Hotel. I am absolutely delighted to learn that we met your expectations on all aspects of your stay,including our well appointed bedrooms and fantastic location. We do ensure that we are competitively priced too, so we are pleased to know that you found us value for money. We look forward to having the pleasure of welcoming you back to our beautiful hotel in the very near future.
Responded May 17, 2018
The Royal Horseguards Hotel
10.0
Exceptional
Maurice from United Kingdom
Couple
Stayed 1 night in May 2018
Room with a view”
Excellent facilities and fab view
Reviewed May 08, 2018
Hi and thanks for your positive feedback. Indeed the views from our River facing bedrooms are impressive. Day and night you get the most breathtaking panoramic view of the London skyline. With Canary Wharf in the distance, St Paul’s Cathedral, The Shard and Southbank and London Eye. It’s the perfect picture of modern alongside historic London! We greatly look forward to welcoming you back to our cosmopolitan capital for another superb stay!
Responded May 09, 2018
The Royal Horseguards Hotel
9.2
Exceptional
Daniel from United States
Couple
Stayed 2 nights in April 2018
Excellent views, outstanding and accommodating staff.”
We had an amazing stay at the hotel. We found the staff to be knowledgeable, accommodating and went out of their way to assist our request. Our concierge, Alex was able to get us a reservation at the Shard for dinner . We had an excellent view and were so pleased to have the opportunity to dine at the Shard since our request was last minute. My only regret is that we couldn’t stay longer. We will definitely stay here in the near future. Thank you for making our stay such a wonderful experience!
Reviewed May 01, 2018
Thank you for your delightful review of your recent visit to us at The Royal Horseguards Hotel. The team are proud of their customer service, can-do philosophy and always strive go above and beyond to ensure our guests have an enjoyable stay. I am pleased that we exceeded your expectations during your stay and will be sure to share your gracious feedback with all involved, especially so Alex. Thank you once again for your review and for sharing your experience with us. We cannot wait until you visit us again for another spectacular, longer stay!
Responded May 09, 2018
The Royal Horseguards Hotel
10.0
Exceptional
Denise from United Kingdom
Couple
Deluxe Twin Room
Stayed 1 night in April 2018
Birthday break”
Receptionist was lovely, very accommodating and professional. Room was very nice, quiet and lovely views of the Thames, breakfast was really good and the staff throughout were extremely helpful and friendly. I would definitely recommend this hotel, the location is also excellent for site seeing and theatres. Thankyou for a very enjoyable birthday. When we returned to our room there was a birthday gift from the hotel which was a very nice touch.
Reviewed April 15, 2018
A very Happy Birthday and thank you for choosing to stay with us! Our team, are indeed our greatest asset, so I am thrilled to hear that you found them excellent and attentive. I shall be sure pass on your positive feedback to our knowledgeable and helpful concierge as well as the rest of the team.. The team take pleasure in ensuring that our guests are well looked after ensuring that each stay is memorable. We are delighted to know that you were pleasantly surprised by the chocs in your bedroom. Thank you for confirming that you will return! We greatly look forward to welcoming you back in the very near future for another wonderful stay!
Responded April 16, 2018
The Royal Horseguards Hotel
7.2
Very good
Sharon from United States
Group
Deluxe Double Room
Stayed 5 nights in March 2018
Nice, but not exactly 5 Star. ”
My sister and I traveled for a little vacation away from work for 5 nights and stayed here. Location cannot be beat. You can walk to SoHo, Covent Garden, the London Eye, Westminster Abbey, the National Portrait Gallery, Buckingham Palace, and more. Feeling tired? Uber’s to Mayfair and Kensington are only £6-8. The “deluxe” room was small but was pristine and clean. The staff was nice but were not outstanding. I wouldn’t give this hotel a 5 star rating, perhaps a 3.5-4 star just to manage your expectations when you stay here. Perhaps the staff was not “buzzing” enough for our taste, but again, location and value were the best part of the experience.
Reviewed March 14, 2018
Hello and thank you for taking the time to review your most recent stay with us. I am so sorry to hear of your disappointment regarding your visit. We are constantly trying to improve on 5 star standards of service and product and it is upsetting to know that you found our service standards below par. Our location is indeed excellent. Located along the River Thames, overlooking The London Eye, and within walking distance of Charing Cross, Covent Garden, Piccadilly Circus and the many West End Theatres you are assured of making the most of your London stay. We cannot wait to have you return for another fantastic visit.
Responded March 26, 2018
The Royal Horseguards Hotel
9.6
Exceptional
Glyn from United Kingdom
Couple
Deluxe Double Room
Stayed 1 night in March 2018
We had a fantastic stay, the room had excellent views and the staff were very friendly”
The hotel is an excellent location with many attractions within walking distance. The staff were extremely helpful and friendly and we would stay there again.
Reviewed March 12, 2018
Thank you for your gracious review regarding your recent stay with us at The Royal Horseguards Hotel. I am overjoyed at reading that you found our location great. There is the vibrancy and numerous attractions of the Southbank Centre, Queen’s Walk and County Hall just across the striking Jubilee Bridge. I am happy to read that you enjoyed the spectacular views of the River Thames and The London Eye from the plush bedroom that you stayed in. We always strive to deliver the best experience for our guests and I am pleased that you had an exceptional visit. We look forward to welcoming you back in the near future for another fantastic stay.
Responded March 26, 2018
The Royal Horseguards Hotel
8.8
Excellent
michelle from United Kingdom
Couple
Deluxe Double Room
Stayed 2 nights in March 2018
Excellent hotel in prime location”
Lovely hotel that we have returned to time after time. Old building with lots of character and history. Rooms can vary in size and shape beware! On some previous visits a complimentary upgrade has been given. This time was disappointed with allocated room...3rd floor facing an inside wall, no light coming in so needed lights o at all times of day... Unable even to see what the weather was doing. No phone signal in the room either which i wasn't happy about. Always had a king size bed in the past but this time a double and as we have slept in a king size bed at home for over 10 years this wasn't great... We didn't mention at the hotel as our stay was short but otherwise would definately requested an alternative room. Would sill recommend hotel because some previous rooms have been lovely
Reviewed March 12, 2018
Hello and thank you for taking the time to review your most recent stay with us. Consistency in our standards and levels of service across the hotel is extremely important to our success. So we are sorry to hear that you did not like the bedroom allocated to you on this occasion. On your next visit please do let us know and we'll do our best to move you should we have rooms available. However we are delighted to know that this did not dampen your stay and we very much look forward to welcoming you back for a truly 5* future stay.
Responded March 26, 2018
The Royal Horseguards Hotel
6.0
William from United Kingdom
Couple
Stayed 1 night in March 2018
Honest”
Very good location not all staff was helpful not all lights worked in the room cleaners very noisy in corridors in morning good food and drinks
Reviewed March 12, 2018
Hi and thank you for taking the time to rate and review your stay. Negative feedback is always disappointing so we are very sorry to know about the shortfalls in service that you experienced. Your comments have been shared with the relevant teams. We are however very pleased to know that you enjoyed our great, central location and found our food to your liking. We look forward to looking after you on your next visit to our beautiful hotel.
Responded March 26, 2018
The Royal Horseguards Hotel
7.6
Very good
Sandi from Slovenia
Business traveler
Standard Double Room
Stayed 2 nights in February 2018
Very good”
i had a room w/o a window. 5 star hotel should nbot have such a small rooms. i could not stand normaly in the shower.
Reviewed February 23, 2018
Thank you for taking the time to review your visit. I am so sorry that you did not like the bedroom allocated to you on this occasion. Being a graded building we are unable to make any structural changes to our property, including moving or replacing the windows of our ‘inner’ rooms. However our guest satisfaction is of the utmost importance to us so on your next stay with us please do let our Reception team know if you are unhappy with your room and we will do our best to re-allocate you to a different bedroom to ensure that you are comfortable. We do look forward to welcoming you back for a truly 5* stay.
Responded February 28, 2018
The Royal Horseguards Hotel
10.0
Exceptional
Doris from United Kingdom
Couple
Deluxe Twin Beds
Stayed 1 night in February 2018
Exceptional”
Perfect location, staff very attentive ,great afternoon tea and breakfast, bsolutely recommend
Reviewed February 12, 2018
Thank you for your 5 star review regarding your stay at The Royal Horseguards Hotel. I am delighted to know that you had another exceptional stay with us and felt pampered.We really do pride ourselves on our high quality of service, and our team have a genuine passion for providing the very best for our guests, ensuring an unforgettable visit. The Food and Beverage and Kitchen teams will be particularly happy by your kind praise of breakfast and Afternoon Tea. Both teams work tirelessly throughout the year to ensure that new and innovative dishes are constantly added and improved so that all tastes are well catered for. We greatly look forward to pampering you on your next phenomenal stay!
Responded February 21, 2018
The Royal Horseguards Hotel
10.0
Exceptional
SANDRA from Canada
Couple
Stayed 3 nights in January 2018
Elegant, comfortable and welcoming”
Our room was spacious, very clean, large bathroom with heated floors and towel rack. Staff efficient and friendly, highly recommend
Reviewed February 04, 2018
Hello and thank you for the recommendation! I am delighted that you had a fantastic stay and enjoyed your beautifully appointed bedroom. Our friendly team always extend a warm welcome and this is continued throughout each guests stay to ensure a 5 * experience from start to finish. Our heated bathroom certainly add to a cosy, warm, relaxing experience - all the more while relaxing in a pampering Elemis aromatherapy bubble bath. We look forward to pampering you on your next visit!
Responded February 06, 2018
The Royal Horseguards Hotel
9.6
Exceptional
John from Jersey
Couple
Stayed 3 nights in January 2018
Excellent location”
Book a river view
Reviewed January 23, 2018
Hi and thanks for the review! I am pleased to hear that you were treated to a river view room which has unrivalled views of the Thames River, the London Eye and the Southbank. Indeed the views by day are only surpassed by the magnificent night views! We greatly enjoy welcoming you back for another excellent stay!
Responded January 26, 2018
The Royal Horseguards Hotel
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss