The Wembley - A St Giles Hotel Penang
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8.4
Excellent
/10
(7223 reviews)See what guests said
See map
8.9
Excellent
Location rating score
Excellent location - 10 meters from city center
Popular neighborhood
Parking
FREE
  • Khoo Kongsi800 m
  • The Camera Museum970 m
  • Penang Peranakan Mansion1.52 km
  • Gurney Drive2.57 km
  • Gurney Plaza3.52 km
  • Penang Hill5.24 km
  • Kek Lok Si Temple6.47 km
  • Penang Bridge6.85 km
  • Penang National Park12.64 km
  • Escape Adventureplay Theme Park13.33 km
  • Free Wi-Fi

    The Wembley - A St Giles Hotel Penang

    183, Jalan Magazine, Georgetown, Penang, Malaysia, 198, 10300 - See map

    Don't miss out!

    22 travelers are looking at this property right now | 30 travelers have booked today.

    "Liza the lady manager at Wembley Cafe show great customer service, greet you with a smile and show concerns whenever you ask some questions."
    ShiJiang - 6 January 2019
    Exceptional reputation
    Recommended by 95% of guests
    Fantastic breakfast
    91% positive mentions
    Excellent cleanliness
    8.6 rating for cleanliness
    Excellent comfort
    8.6 room quality and comfort
    • 100 meters to public transportation

    • Airport transfer

    • Located in heart of Penang

    • Free Wi-Fi in all rooms!

    • Air conditioning

    Cheaper than 94% of all properties in Penang in the last 24 hoursCompared to 4,659 Penang properties at Agoda for various dates
    Value for money8.3
    Distance to city center33.4 km
    Location rating8.9
    Nearest airportPenang International Airport (PEN)
    Distance to airport15.2 km

    Rooms available at The Wembley - A St Giles Hotel Penang

    8.6
    Excellent
    Room comfort & quality
    Superior King Room
    Superior King Room
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Double
    Deluxe Double
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Suite Room
    Suite Room
    ...
    • Room size: 44 m²/474 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Twin
    Superior Twin
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Deluxe King
    Executive Deluxe King
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Superior King Room
    Executive Superior King Room
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Superior Twin
    Executive Superior Twin
    ...
    • City view
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Superior Twin Room
    Superior Twin Room
    ...
      Enter dates to see prices
      Executive Deluxe King Room
      Executive Deluxe King Room
      ...
      • 1 king bed
      Enter dates to see prices
      Deluxe King
      Deluxe King
      ...
      • 1 king bed
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at The Wembley - A St Giles Hotel Penang?

      Check-in at The Wembley - A St Giles Hotel Penang starts from 02:00 PM. Guests must check-out before 12:00 PM to avoid additional fees. You may request early check-in or late check-out as a special request through the booking form. This may be offered by the property, subject to availability. You are welcome to use the luggage storage provided by the The Wembley - A St Giles Hotel Penang to store belongings prior to check-in, or after check-out. The hotel front desk operates 24 hours a day.

      How do I get to The Wembley - A St Giles Hotel Penang?

      Getting to The Wembley - A St Giles Hotel Penang from the airport is easy! Guests can request airport transfer in advance to and from the airport for an additional charge of 53 MYR. Requests should be made to the property in the "Special Request" field in the booking form. If you would like to drive to The Wembley - A St Giles Hotel Penang, a car park is available onsite for use and is free of charge. Convenient parking options including self-parking and valet parking are also offered at the property. You can travel around in Penang easily with taxi service provided by the property. If you prefer to drive, car hire is also available through the property; please inquire during check-in.

      Is breakfast offered at The Wembley - A St Giles Hotel Penang?

      Buffet breakfast is offered at The Wembley - A St Giles Hotel Penang from 6:30 AM to 10:30 AM. There is an additional charge for adults and children payable at the property, if not included in the room rate.

      What are my dining options at The Wembley - A St Giles Hotel Penang?

      The Wembley - A St Giles Hotel Penang has many in-house restaurants for hungry guests to dine-in. Wembley Cafe and Enoshima Japanese Restaurant offer an extensive range of cuisines including Japanese, Western and Asian. You can also delight yourself with their tasteful buffet menu option.

      Can special events be hosted at The Wembley - A St Giles Hotel Penang?

      Special events may be hosted at The Wembley - A St Giles Hotel Penang. The property has indoor venues that can hold up to 1150 people.
      Guests who are interested in hosting an event or celebrating a special occasion may let the property know directly in the Special Requests field on the booking form. The property will then reach out to you directly through the Agoda messaging system.

      Can business events be hosted at The Wembley - A St Giles Hotel Penang?

      On-site venues and convenient event services make The Wembley - A St Giles Hotel Penang an ideal choice for hosting events such as meetings and conferences. The business venues at The Wembley - A St Giles Hotel Penang can hold up to 1150 people.
      Interested in hosting a business event? Let The Wembley - A St Giles Hotel Penang know through the Special Requests section in the booking form. The property will be notified and reach out to you directly.

      What is the smoking policy at The Wembley - A St Giles Hotel Penang?

      Designated smoking areas are provided at The Wembley - A St Giles Hotel Penang for guests who smoke.

      Show more questions
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      What people love about The Wembley - A St Giles Hotel Penang

      • 10.0
        Exceptional
        Breakfast

        "(location is in downtown, many choice of breakfast , big room )"

        Walaiporn

        |

        3 January 2019

      • 9.2
        Exceptional
        Staff 

        "Friendly and attentive staffs."

        iyong

        |

        2 January 2019

      • 9.2
        Exceptional
        Location

        "Nice hotel with good location."

        Hui L.

        |

        22 July 2017

      Property ranking|Compared to 4,659 Penang properties
      See all rankings
      Room comfort score
      8.6/10
      Location score
      8.9/10
      Review score - Singapore
      8.4/10
      Couples review score
      8.5/10
      Better than
      99
      %
      of Penang properties
      Better than
      98
      %
      of Penang properties
      Better than
      98
      %
      of Penang properties
      Better than
      97
      %
      of Penang properties
      Up to 30% off with Agoda Insider Deals!

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      More about The Wembley - A St Giles Hotel Penang

      More about The Wembley - A St Giles Hotel Penang

      10.0
      Exceptional

      "The location is very strategic, near to shopping mall and co..."

      Farah

      |

      14 January 2019

      Description

      Show less

      Most talked about facilities

      Housekeeping
      313 mentions
      Breakfast
      246 mentions
      Swimming Pool
      99 mentions
      Food & Dining
      75 mentions

      What they offer

      8.4
      Excellent

      "Very comfortable and classy."

      Ethan

      |

      5 January 2019

      View all reviews
      Show less

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Food and dining

      Breakfast options

      American
      Asian
      Continental
      Vegetarian

      Restaurants on site

      Wembley Cafe
      Cuisine:Asian, International
      Menu:Buffet, A-la-carte

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Property's guest policies

      Show less

      Some helpful facts

      Show less

      Announcements

      Show less

      Reviews of The Wembley - A St Giles Hotel Penang from real guests

      Overall rating
      8.4
      Excellent
      From 7223 reviews
      Provided by verified guests of
      Agoda Reviews (5579)Booking.com Reviews (1644)
      Rating via Agoda8.4
      /
      10
      Cleanliness8.6
      Facilities8.1
      Location8.9
      Room comfort and quality8.6
      Service8.4
      Value for money8.3
      High score for Penang
      Rating
      9+ Exceptional (1015)
      8-9 Excellent (636)
      7-8 Very Good (827)
      6-7 Good (192)
      <6 Below Expectation (176)
      Time of the year
      Mar - May (511)
      Jun - Aug (765)
      Sep - Nov (701)
      Dec - Feb (869)
      All guests (5579)
      All room types
      All languages

      Show reviews that mention 

      Showing 2846 verified guest comments
      12345
      8.4
      Excellent
      Yee from Singapore
      Couple
      Deluxe Double
      Stayed 2 nights in July 2019

      Noisy Neighbors during weekends from the next building”

      The hotel is very good even though it is slightly further from the center of Georgetown. The only negative is the noise the neighboring hotel is making in the evening (past midnight, they are still blasting away on their top level in the open air). As my room is located always directly opposite, and on the same level as their noisy level, it is impossible to sleep. After I called the front desk, they agreed to change my room to the other side. Initially, the person in-charge wanted us to pack all our bags and change at about 1 am, which is totally unacceptable. He finally allowed us to move across and pack the rest of the bags in the following morning. What is shocking when I returned the original room key to them the next morning, the computer did not show that I have moved to a new room. In other words, the system did not show that I had moved, and the front desk workers could have checked-in other people to the new room that I am staying in. This is very careless.

      Reviewed July 25, 2019

      Dear Yee, Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been highlighted to the respective department and corrective actions have been implemented accordingly. Further to your feedback, we have sent the complaints regarding the noise to the respective authority. We sincerely looking forward to serving you again in the near future.

      Responded January 10, 2020
      The Wembley - A St Giles Hotel Penang
      8.0
      Excellent
      Dyi from Malaysia
      Family with young children
      Superior King Room
      Stayed 2 nights in July 2019

      Nice and clean hotel”

      Room was clean and comfortable. Just that, loud music from the next hotel can be heard from our room on the 16th floor. The loud music was on going till 2am. Walking distance to mccallister road and to all the famous eatery at mccallister road. Easy to get grab if you want to travel further. Overall pleasant stay.

      Reviewed July 24, 2019

      Dear Dyi, Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been highlighted to the respective department and corrective actions have been implemented accordingly. Further to your feedback, we have sent the complaints regarding the noise to the respective authority. We sincerely looking forward to serving you again in the near future. Besides, I am glad that you enjoy the room and location of our hotel. We sincerely looking forward to serving you again in the near future.

      Responded January 10, 2020
      The Wembley - A St Giles Hotel Penang
      8.4
      Excellent
      Leong from Malaysia
      Business traveler
      Superior King Room
      Stayed 1 night in June 2019

      Overnight Stay”

      Checking in and out was alright. Just stayed 1 night. Have stayed here couple of times. Everything was great. However, room for improvement is definitely the breakfast and the fridge cabinet in the room, is an odd place to hang and if one is not careful, will knock into the sharp corner. Location of the fridge cabinet is just next to the area where you place your luggage bag and the coffee tea maker.

      Reviewed July 16, 2019

      Dear Leong, Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been highlighted to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future.

      Responded January 10, 2020
      The Wembley - A St Giles Hotel Penang
      9.2
      Exceptional
      Pek from Singapore
      Couple
      Superior Twin
      Stayed 2 nights in July 2019

      Nice and friendly staff”

      The hotel is very clean. All their staff are very nice and friendly. Greets you whenever they see you. The restaurant breakfast is good with many variety. Location is excellent. So convenient to go anywhere via Grab. Many tourist attractions are within walking distance too. The hotel is just opposite Komtar.

      Reviewed July 23, 2019

      Dear Pek, Thank you so much for the feedback! I am glad that you enjoy the service and location of our hotel. We sincerely looking forward to serving you again in the near future.

      Responded January 10, 2020
      The Wembley - A St Giles Hotel Penang
      6.4
      Good
      Stephanie from Malaysia
      Business traveler
      Deluxe Double
      Stayed 2 nights in July 2019

      Good”

      Room was rather dark and switch was misleading. It says ceiling light, BUT there weren't any. Called for maintenance, and had to wait 40min for them to come by, and to only find out, there IS NO CEILING Light. Aside from the mislead, Bed was comfortable, but there were yellow stains on blanket. Location is great! Staff friendliness were ok. Breakfast spread were just ok.

      Reviewed July 22, 2019

      Dear Stephanie, First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been highlighted to the respective department and corrective actions have been implemented accordingly. Further to your feedback, please let me enlightened you that we are currently upgrading the lighting in our rooms. You may request for a brighter room on your next stay. Besides, I am glad that you enjoy the breakfast, location and service of our hotel. We sincerely looking forward to serving you again in the near future.

      Responded January 10, 2020
      The Wembley - A St Giles Hotel Penang
      8.0
      Excellent
      Chen from Singapore
      Family with young children
      Executive Deluxe King
      Stayed 4 nights in June 2019

      Very good”

      Overall we had a pleasant stay for 4 nights at this hotel - great location, clean room and swimming pool/ good breakfast with choices/ nice window view. However wifi was unstable especially during the night time.

      Reviewed July 02, 2019
      4.0
      ang from Malaysia
      Business traveler
      Superior King Room
      Stayed 1 night in July 2019

      Low maintainance”

      It was bad experiences compared to few years back when I stayed here, no more nice smell when get into hotel. The room that the reception assigned was uncomfortable. Phone was ringing before I get into my room. Then I decided to change room. Changed to another room air cond not function. Then change another one again. Water bottle cap was not clear inside the room. Blankets have stained. Lighting not functioning. Bad experience.

      Reviewed July 16, 2019

      Dear Ang, Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been highlighted to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future.

      Responded January 10, 2020
      The Wembley - A St Giles Hotel Penang
      9.2
      Exceptional
      Jolynn from Singapore
      Couple
      Superior King Room
      Stayed 2 nights in June 2019

      Exceptional”

      There was a short power outage during my stay here. Called the concierge and was told that the maintenance team was rectifying the situation. Power came on and moments later the concierge still called to check if everything was back to normal. Enjoyed my stay here and definitely a good location for quick shopping at 1st avenue and dinner at new lane hawker.

      Reviewed June 20, 2019
      10.0
      Exceptional
      Daniel from Singapore
      Family with teens
      Superior Twin
      Stayed 2 nights in June 2019

      My family loves The Wembley ”

      We were thrilled to be given 2 connecting rooms on the 25th floor facing the Komtar - Penang landmark! The night scene from our rooms was lovely. The beds were very comfortable & we enjoyed chilling in the swimming pool after a hot day outing. The location of the hotel is superb, with so many malls within walking distance! We love the Wembley Cafe at level 2 : the ambience & of course the sumptuous buffet breakfast created by Chef Mr Peter Chan & his team. It's truly an enjoyment just by looking at the food presentation. Our dinning experience was enhanced by the professional and friendly F&B team: Mr Alvin, Mr Jerry, Miss Ee Sun, Mr Arif & a few more which I didn't managed to catch a glimpse of their name tags. Thank you & keep up your good work!

      Reviewed June 14, 2019
      9.2
      Exceptional
      SURIANY from Indonesia
      Family with young children
      Superior Twin
      Stayed 3 nights in June 2019

      Near to shopping mall ”

      St.Giles is tallest hotel in penang, view from our room is KOMTAR Building, and sea. My daughter love to stay in this hotel because they have free popcorn in reception. This hotel is very near to 1st avenue mall, and this mall connected to komtar and prangin mall, just walk turn right. If you turn left, we can get to GAMA supermarket, which have cheaper prices than others and also we can go to new lane food hawkers, macalister road zim sum which sell dim sum, atek durian...etc. Easy check in and check out. My daughter

      Reviewed June 10, 2019
      10.0
      Exceptional
      toh from Singapore
      Family with young children
      Superior Twin
      Stayed 3 nights in May 2019

      Great location and very convenient”

      The breakfast is excellent, with an extensive range of excellent breakfast. The hotel location was great Restaurants, shopping mall and streets food , were just around the corner.. The rooms were clean and spacious. The staff were very helpful. Will definitely come back again.

      Reviewed June 04, 2019
      8.4
      Excellent
      Joyce from Singapore
      Solo traveler
      Superior Twin
      Stayed 2 nights in May 2019

      Returned stay, always my top choice ”

      This is my repeat stay with at giles. Love the location, the spaciousness of the room etc. Pity the pool was closed for works during my stay :( My Penang friends also highly recommended this property. Will be back again!

      Reviewed May 28, 2019
      9.6
      Exceptional
      Annie from Singapore
      Couple
      Superior King Room
      Stayed 2 nights in May 2019

      Excellent Service Culture”

      We had an exceptional experience. Each service delivered was followed thru with a service call, inquiring if everything was satisfactory. When we expressed disappointment that the pool was closed for repairs, the duty staff immediately offered access to its sister hotel's facility. Service staff at the lounges were attentive and took trouble to engage guests for feedback and small talk. The best for us was reserved on our last b'fast of our visit. After hearing previously that we missed having roti canai, the restaurant manageress initiated with the chef and surprised us with specially prepared off-the-menu, two sets of roti canai for each of us! We even had Chef's present at our table upon service. We were your average hotel guests but we felt exceptionally privillaged.

      Reviewed May 27, 2019
      8.8
      Excellent
      NG from Singapore
      Couple
      Superior King Room
      Stayed 3 nights in May 2019

      Great Location, Great Place”

      Pros: 1) Location - near to several malls, 2) Cleanliness - nice decorated room, comfy beds, 3) Staff - Great service oriented staff . Cons: Just too bad the Pool was under maintenance during my stay. Else, i have nothing to comment about the "cons"

      Reviewed May 26, 2019
      9.2
      Exceptional
      Ernest from Canada
      Couple
      Deluxe Double
      Stayed 4 nights in May 2019

      Good value for money”

      Good sized rooms & very clean. Staff were great. Excellent location, walkable to Old Georgetown and next to the 1st Avenue mall. Had a well maintained and large, pool was ok (but could've been slightly better maintained). Recommended overall.

      Reviewed May 12, 2019
      9.6
      Exceptional
      Kian from Malaysia
      Couple
      Superior King Room
      Stayed 1 night in April 2019

      Exceptional”

      Everything was good except the water heater pressure was very low when we adjust the mixer tap to the right. a bit inconvenient when need to wash hair. It could be improve if proper maintenance is done.

      Reviewed May 01, 2019
      6.0
      Mei from Malaysia
      Couple
      Superior King Room
      Stayed 3 nights in June 2019

      Nice location ”

      Georgetown area, nice location, nice pool view,gym facilities more than enough only the bed sheet and blanket got stain on it stay for 4 days also the same bed sheet and blanket after room keeping but towel change everyday

      Reviewed July 07, 2019
      7.6
      Very good
      Rachel from Malaysia
      Business traveler
      Superior King Room
      Stayed 2 nights in June 2019

      Very good”

      House keeping might need to take note cause there are ants at the side tables. Also wifi is not stable and always got cut off (not sure is it because I stayed at the last two room). But overall is okay.

      Reviewed June 28, 2019
      8.8
      Excellent
      Chia from Malaysia
      Couple
      Superior King Room
      Stayed 2 nights in July 2019

      Very comfortable and nice place to stay. ”

      Close to any attraction and surround by nice foods. The swimming pool do not provide towel, the mini towel in the gym room was not sure is for swimming use or not. Overall, is good.

      Reviewed July 16, 2019
      9.2
      Exceptional
      Wan from Malaysia
      Couple
      Deluxe Double
      Stayed 2 nights in July 2019

      Worth of money ”

      Everything was good but front staff must smile more.. I would like compliment Restaurant staff, Chinese lady(manager or supervisor) is so friendly and professional..

      Reviewed July 14, 2019
      12345

      Reviews of The Wembley - A St Giles Hotel Penang from real guests

      Overall rating
      8.4
      Excellent
      From 7223 reviews
      Provided by verified guests of
      Agoda Reviews (5579)Booking.com Reviews (1644)
      Rating via Agoda8.4
      /
      10
      Cleanliness8.6
      Facilities8.1
      Location8.9
      Room comfort and quality8.6
      Service8.4
      Value for money8.3
      High score for Penang
      Rating
      9+ Exceptional (1015)
      8-9 Excellent (636)
      7-8 Very Good (827)
      6-7 Good (192)
      <6 Below Expectation (176)
      Time of the year
      Mar - May (511)
      Jun - Aug (765)
      Sep - Nov (701)
      Dec - Feb (869)
      All guests (5579)
      All room types
      All languages

      Show reviews that mention 

      Showing 2846 verified guest comments
      12345
      8.4
      Excellent
      Yee from Singapore
      Couple
      Deluxe Double
      Stayed 2 nights in July 2019

      Noisy Neighbors during weekends from the next building”

      The hotel is very good even though it is slightly further from the center of Georgetown. The only negative is the noise the neighboring hotel is making in the evening (past midnight, they are still blasting away on their top level in the open air). As my room is located always directly opposite, and on the same level as their noisy level, it is impossible to sleep. After I called the front desk, they agreed to change my room to the other side. Initially, the person in-charge wanted us to pack all our bags and change at about 1 am, which is totally unacceptable. He finally allowed us to move across and pack the rest of the bags in the following morning. What is shocking when I returned the original room key to them the next morning, the computer did not show that I have moved to a new room. In other words, the system did not show that I had moved, and the front desk workers could have checked-in other people to the new room that I am staying in. This is very careless.

      Reviewed July 25, 2019

      Dear Yee, Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been highlighted to the respective department and corrective actions have been implemented accordingly. Further to your feedback, we have sent the complaints regarding the noise to the respective authority. We sincerely looking forward to serving you again in the near future.

      Responded January 10, 2020
      The Wembley - A St Giles Hotel Penang
      8.0
      Excellent
      Dyi from Malaysia
      Family with young children
      Superior King Room
      Stayed 2 nights in July 2019

      Nice and clean hotel”

      Room was clean and comfortable. Just that, loud music from the next hotel can be heard from our room on the 16th floor. The loud music was on going till 2am. Walking distance to mccallister road and to all the famous eatery at mccallister road. Easy to get grab if you want to travel further. Overall pleasant stay.

      Reviewed July 24, 2019

      Dear Dyi, Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been highlighted to the respective department and corrective actions have been implemented accordingly. Further to your feedback, we have sent the complaints regarding the noise to the respective authority. We sincerely looking forward to serving you again in the near future. Besides, I am glad that you enjoy the room and location of our hotel. We sincerely looking forward to serving you again in the near future.

      Responded January 10, 2020
      The Wembley - A St Giles Hotel Penang
      8.4
      Excellent
      Leong from Malaysia
      Business traveler
      Superior King Room
      Stayed 1 night in June 2019

      Overnight Stay”

      Checking in and out was alright. Just stayed 1 night. Have stayed here couple of times. Everything was great. However, room for improvement is definitely the breakfast and the fridge cabinet in the room, is an odd place to hang and if one is not careful, will knock into the sharp corner. Location of the fridge cabinet is just next to the area where you place your luggage bag and the coffee tea maker.

      Reviewed July 16, 2019

      Dear Leong, Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been highlighted to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future.

      Responded January 10, 2020
      The Wembley - A St Giles Hotel Penang
      9.2
      Exceptional
      Pek from Singapore
      Couple
      Superior Twin
      Stayed 2 nights in July 2019

      Nice and friendly staff”

      The hotel is very clean. All their staff are very nice and friendly. Greets you whenever they see you. The restaurant breakfast is good with many variety. Location is excellent. So convenient to go anywhere via Grab. Many tourist attractions are within walking distance too. The hotel is just opposite Komtar.

      Reviewed July 23, 2019

      Dear Pek, Thank you so much for the feedback! I am glad that you enjoy the service and location of our hotel. We sincerely looking forward to serving you again in the near future.

      Responded January 10, 2020
      The Wembley - A St Giles Hotel Penang
      6.4
      Good
      Stephanie from Malaysia
      Business traveler
      Deluxe Double
      Stayed 2 nights in July 2019

      Good”

      Room was rather dark and switch was misleading. It says ceiling light, BUT there weren't any. Called for maintenance, and had to wait 40min for them to come by, and to only find out, there IS NO CEILING Light. Aside from the mislead, Bed was comfortable, but there were yellow stains on blanket. Location is great! Staff friendliness were ok. Breakfast spread were just ok.

      Reviewed July 22, 2019

      Dear Stephanie, First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been highlighted to the respective department and corrective actions have been implemented accordingly. Further to your feedback, please let me enlightened you that we are currently upgrading the lighting in our rooms. You may request for a brighter room on your next stay. Besides, I am glad that you enjoy the breakfast, location and service of our hotel. We sincerely looking forward to serving you again in the near future.

      Responded January 10, 2020
      The Wembley - A St Giles Hotel Penang
      8.0
      Excellent
      Chen from Singapore
      Family with young children
      Executive Deluxe King
      Stayed 4 nights in June 2019

      Very good”

      Overall we had a pleasant stay for 4 nights at this hotel - great location, clean room and swimming pool/ good breakfast with choices/ nice window view. However wifi was unstable especially during the night time.

      Reviewed July 02, 2019
      4.0
      ang from Malaysia
      Business traveler
      Superior King Room
      Stayed 1 night in July 2019

      Low maintainance”

      It was bad experiences compared to few years back when I stayed here, no more nice smell when get into hotel. The room that the reception assigned was uncomfortable. Phone was ringing before I get into my room. Then I decided to change room. Changed to another room air cond not function. Then change another one again. Water bottle cap was not clear inside the room. Blankets have stained. Lighting not functioning. Bad experience.

      Reviewed July 16, 2019

      Dear Ang, Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been highlighted to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future.

      Responded January 10, 2020
      The Wembley - A St Giles Hotel Penang
      9.2
      Exceptional
      Jolynn from Singapore
      Couple
      Superior King Room
      Stayed 2 nights in June 2019

      Exceptional”

      There was a short power outage during my stay here. Called the concierge and was told that the maintenance team was rectifying the situation. Power came on and moments later the concierge still called to check if everything was back to normal. Enjoyed my stay here and definitely a good location for quick shopping at 1st avenue and dinner at new lane hawker.

      Reviewed June 20, 2019
      10.0
      Exceptional
      Daniel from Singapore
      Family with teens
      Superior Twin
      Stayed 2 nights in June 2019

      My family loves The Wembley ”

      We were thrilled to be given 2 connecting rooms on the 25th floor facing the Komtar - Penang landmark! The night scene from our rooms was lovely. The beds were very comfortable & we enjoyed chilling in the swimming pool after a hot day outing. The location of the hotel is superb, with so many malls within walking distance! We love the Wembley Cafe at level 2 : the ambience & of course the sumptuous buffet breakfast created by Chef Mr Peter Chan & his team. It's truly an enjoyment just by looking at the food presentation. Our dinning experience was enhanced by the professional and friendly F&B team: Mr Alvin, Mr Jerry, Miss Ee Sun, Mr Arif & a few more which I didn't managed to catch a glimpse of their name tags. Thank you & keep up your good work!

      Reviewed June 14, 2019
      9.2
      Exceptional
      SURIANY from Indonesia
      Family with young children
      Superior Twin
      Stayed 3 nights in June 2019

      Near to shopping mall ”

      St.Giles is tallest hotel in penang, view from our room is KOMTAR Building, and sea. My daughter love to stay in this hotel because they have free popcorn in reception. This hotel is very near to 1st avenue mall, and this mall connected to komtar and prangin mall, just walk turn right. If you turn left, we can get to GAMA supermarket, which have cheaper prices than others and also we can go to new lane food hawkers, macalister road zim sum which sell dim sum, atek durian...etc. Easy check in and check out. My daughter

      Reviewed June 10, 2019
      10.0
      Exceptional
      toh from Singapore
      Family with young children
      Superior Twin
      Stayed 3 nights in May 2019

      Great location and very convenient”

      The breakfast is excellent, with an extensive range of excellent breakfast. The hotel location was great Restaurants, shopping mall and streets food , were just around the corner.. The rooms were clean and spacious. The staff were very helpful. Will definitely come back again.

      Reviewed June 04, 2019
      8.4
      Excellent
      Joyce from Singapore
      Solo traveler
      Superior Twin
      Stayed 2 nights in May 2019

      Returned stay, always my top choice ”

      This is my repeat stay with at giles. Love the location, the spaciousness of the room etc. Pity the pool was closed for works during my stay :( My Penang friends also highly recommended this property. Will be back again!

      Reviewed May 28, 2019
      9.6
      Exceptional
      Annie from Singapore
      Couple
      Superior King Room
      Stayed 2 nights in May 2019

      Excellent Service Culture”

      We had an exceptional experience. Each service delivered was followed thru with a service call, inquiring if everything was satisfactory. When we expressed disappointment that the pool was closed for repairs, the duty staff immediately offered access to its sister hotel's facility. Service staff at the lounges were attentive and took trouble to engage guests for feedback and small talk. The best for us was reserved on our last b'fast of our visit. After hearing previously that we missed having roti canai, the restaurant manageress initiated with the chef and surprised us with specially prepared off-the-menu, two sets of roti canai for each of us! We even had Chef's present at our table upon service. We were your average hotel guests but we felt exceptionally privillaged.

      Reviewed May 27, 2019
      8.8
      Excellent
      NG from Singapore
      Couple
      Superior King Room
      Stayed 3 nights in May 2019

      Great Location, Great Place”

      Pros: 1) Location - near to several malls, 2) Cleanliness - nice decorated room, comfy beds, 3) Staff - Great service oriented staff . Cons: Just too bad the Pool was under maintenance during my stay. Else, i have nothing to comment about the "cons"

      Reviewed May 26, 2019
      9.2
      Exceptional
      Ernest from Canada
      Couple
      Deluxe Double
      Stayed 4 nights in May 2019

      Good value for money”

      Good sized rooms & very clean. Staff were great. Excellent location, walkable to Old Georgetown and next to the 1st Avenue mall. Had a well maintained and large, pool was ok (but could've been slightly better maintained). Recommended overall.

      Reviewed May 12, 2019
      9.6
      Exceptional
      Kian from Malaysia
      Couple
      Superior King Room
      Stayed 1 night in April 2019

      Exceptional”

      Everything was good except the water heater pressure was very low when we adjust the mixer tap to the right. a bit inconvenient when need to wash hair. It could be improve if proper maintenance is done.

      Reviewed May 01, 2019
      6.0
      Mei from Malaysia
      Couple
      Superior King Room
      Stayed 3 nights in June 2019

      Nice location ”

      Georgetown area, nice location, nice pool view,gym facilities more than enough only the bed sheet and blanket got stain on it stay for 4 days also the same bed sheet and blanket after room keeping but towel change everyday

      Reviewed July 07, 2019
      7.6
      Very good
      Rachel from Malaysia
      Business traveler
      Superior King Room
      Stayed 2 nights in June 2019

      Very good”

      House keeping might need to take note cause there are ants at the side tables. Also wifi is not stable and always got cut off (not sure is it because I stayed at the last two room). But overall is okay.

      Reviewed June 28, 2019
      8.8
      Excellent
      Chia from Malaysia
      Couple
      Superior King Room
      Stayed 2 nights in July 2019

      Very comfortable and nice place to stay. ”

      Close to any attraction and surround by nice foods. The swimming pool do not provide towel, the mini towel in the gym room was not sure is for swimming use or not. Overall, is good.

      Reviewed July 16, 2019
      9.2
      Exceptional
      Wan from Malaysia
      Couple
      Deluxe Double
      Stayed 2 nights in July 2019

      Worth of money ”

      Everything was good but front staff must smile more.. I would like compliment Restaurant staff, Chinese lady(manager or supervisor) is so friendly and professional..

      Reviewed July 14, 2019
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      The Wembley - A St Giles Hotel Penang
      |Excellent 8.4
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      Check in. Step out.
      Experiences on Agoda. Because your room is just the beginning.

      • Excellent location
      • Khoo Kongsi
      • Komtar Bus Terminal is within 0.11 km