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Exterior view, Hermes Palace by BENCOOLEN in Aceh
Deluxe Room - Bedroom, Hermes Palace by BENCOOLEN in Aceh
Meeting room / ballrooms, Hermes Palace by BENCOOLEN in Aceh
Lobby, Hermes Palace by BENCOOLEN in Aceh
Lobby, Hermes Palace by BENCOOLEN in Aceh
Swimming pool [outdoor], Hermes Palace by BENCOOLEN in Aceh
Swimming pool [outdoor], Hermes Palace by BENCOOLEN in Aceh

Removed from saved list

8.0

Excellent

599 reviews

599 reviews

Breakfast5
Housekeeping4
Swimming Pool3
See map
See map

8.4

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Nearby landmarks
Stadion Lambhuk 80 m
Mahli Lambhuk 190 m
Lambhuk Swalayan 290 m
drg fakhrurrazi,sp,bm 340 m
KLINIK AD'HA 340 m
klinik spesialis kulit dan kelamin 350 m
DR SAIFUDDIN ISHAK 350 m
dental care 350 m
PRAKTEK DOKTER GIGI MELISA IDAWANI 410 m
Mahli Baru Mandiri 430 m

Hermes Palace by BENCOOLEN

Jl. T.Panglima Nyak Makam, Nanggroe Aceh Darussalam, Banda Aceh, Aceh, Indonesia, 23117 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Banda Aceh, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sultan Iskandar Muda International Airport. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

Inside city center

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Front desk [24-hour]

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Aceh every 15 minutes on Agoda.com
Value for money7.9
Location rating8.4

Rooms available at Hermes Palace by BENCOOLEN

Deluxe Room
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 2 single beds or 1 double b...
Enter dates to see prices
Executive Suite
...
  • Room size: 56 m²/603 ft²
  • Pool view
  • 1 sofa bed & 1 queen bed
Enter dates to see prices
Junior Suite
...
  • Room size: 42 m²/452 ft²
  • Balcony/terrace
  • 1 double bed
Enter dates to see prices
Grand Deluxe Twin
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Grand Deluxe Room
...
  • Room size: 35 m²/377 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
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Grand Twin Room
...
  • Shower
Enter dates to see prices
Deluxe Plus Triple Room
...
    Enter dates to see prices
    Grand Twin Room
    ...
      Enter dates to see prices
      Room standard
      ...
        Enter dates to see prices

        Frequently asked questions

        Does Hermes Palace by BENCOOLEN provide airport transfer?

        Hermes Palace by BENCOOLEN provides airport transfer service upon request! Additional costs may apply. To request, check the box on the booking form just before the payment page.

        Does Hermes Palace by BENCOOLEN provide shuttle service for getting around?

        For your ease of travel around the city, Hermes Palace by BENCOOLEN offers None right where you need it making it easy for you to get to places conveniently.

        Does Hermes Palace by BENCOOLEN offer spa services?

        You can enjoy your stay at Hermes Palace by BENCOOLEN all the more by making the most of the property's available spa services that are offered for all its guests to make your evening or night even better.

        Does Hermes Palace by BENCOOLEN offer dry cleaning services?

        Yes! Hermes Palace by BENCOOLEN features dry cleaning service that is available all throughout your stay, making sure you're always looking your best in your favorite outfit. Please contact the property for more information.

        What kinds of facilities are offered for children at Hermes Palace by BENCOOLEN?

        While on vacation with your family members, your children can also enjoy the fun in sports and recreation facilities offered at Hermes Palace by BENCOOLEN such as kids pool.

        What public parks are in close proximty of Hermes Palace by BENCOOLEN?

        While remaining at Hermes Palace by BENCOOLEN, enjoy your early morning or evening wander at nearby park which include Taman Sri Ratu Safiatuddin Garden, Taman Sultanah Safiatuddin, and TAMAN CHEVRON.

        At what time of the year is Hermes Palace by BENCOOLEN most popular?

        Hermes Palace by BENCOOLEN's most popular month where verified tourists have stayed the most is in December.

        What was the average room rate for Hermes Palace by BENCOOLEN been in the past month?

        The typical room rate for Hermes Palace by BENCOOLEN in the past month is 1207108.58 IDR, compared to city's average of 287342.53 IDR.

        What is the typical rating that verified Solo travelers' have given to Hermes Palace by BENCOOLEN?

        Past solo travelers that have stayed at this property have given Hermes Palace by BENCOOLEN an average rating of 8.1. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

        What is the average rating that past Families with young children have given to Hermes Palace by BENCOOLEN?

        Verified families with young children that have stayed at this property have given Hermes Palace by BENCOOLEN an average rating of 8.1. You can look up more thorough customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.

        What is the average rating that verified Group travelers have given to Hermes Palace by BENCOOLEN?

        Past group travelers that have stayed at this property have given Hermes Palace by BENCOOLEN an average rating of 8.1. You can look up more precise customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.

        What time is check-in and check-out at Hermes Palace by BENCOOLEN?

        Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may ask for early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the designated time frame may be charged an additional fee.

        See map

        Explore the neighborhood

        What people love about Hermes Palace by BENCOOLEN

        • 10

          Exceptional
          Staff 

          "Clean, staffs were helpful."

          Lidya

          |

          March 7, 2023

        • 8.8

          Excellent
          Cleanliness

          "It is clean."

          Chie

          |

          January 22, 2023

        • 8

          Very good
          Location

          "The location is good as so many eateries surroundings."

          Siti

          |

          February 17, 2023

        Property ranking|Compared to 153 Aceh properties
        See all rankings
        Room comfort score
        7.1/10
        Room size
        33 sqm.
        Cleanliness score
        8.1/10
        Value for money score
        7.9/10
        Better than
        95
        %
        of Aceh properties
        Bigger than
        92
        %
        of Aceh properties
        Better than
        80
        %
        of Aceh properties
        Better than
        78
        %
        of Aceh properties
        Overall rating:

        8

        Excellent
        599 reviews
        Cleanliness
        8.1
        Facilities
        8.3
        Location
        8.4
        Read all reviews >
        What travelers say they love:
        Top best hotel in banda aceh
        Yon from Indonesia
        Family with older children
        More about Hermes Palace by BENCOOLEN

        More about Hermes Palace by BENCOOLEN

        Hermes Palace by BENCOOLEN

        Get the most out of your trip in Aceh when you stay at Hermes Palace by BENCOOLEN. This hotel is located right in the city center, in close proximity to all the famous sites. No plan is a great plan. Get to whatever interests you in Aceh, conveniently with a stay at Hermes Palace by BENCOOLEN, just 9.1 km from Sultan Iskandar Muda International Airport.
        At Hermes Palace by BENCOOLEN, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Aceh.
        Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Hermes Palace by BENCOOLEN thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
        For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
        All rooms at Hermes Palace by BENCOOLEN are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning. Some rooms at Hermes Palace by BENCOOLEN even come with extra design features such as a balcony or terrace. In-room entertainment amenities including the television is provided in some rooms.
        In some select rooms, you can find a refrigerator, bottled water and mini bar at your disposal. Hermes Palace by BENCOOLEN also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


        Dining and things to do

        Every day at Hermes Palace by BENCOOLEN begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's karaoke rooms, bar and nightclub.
        Do you prefer to cook your own meals? Then you'll love the in-house shared kitchen.
        Apart from amenities and services, Hermes Palace by BENCOOLEN goes the extra mile to make sure all guests make the most of their time. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the massage, salon, spa and sauna. Spend some time relaxing at the hotel's pool.
        Sip your favorite cocktail outdoors at the hotel's poolside bar. Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the souvenir shops available right on-site.


        Reasons to stay here

        Facilities at this hotel are rated higher than 84% of other accommodations in the city.
        Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 97% of the city's other accommodations.
        Guests who stayed here really appreciated the room comfort, scoring it higher than 94% of accommodations in the city.

        Show less

        Amenities and facilities

        Excellent
        Facilities

        8.3

        Most talked about facilities

        Breakfast

        13 mentions

        Housekeeping

        6 mentions

        Food & Dining

        3 mentions

        Swimming Pool

        3 mentions

        Languages spoken
        • English
        • Indonesian
        Accessibility
        • Wheelchair accessible
        Internet access
        • Free Wi-Fi in all rooms!
        • Internet
        • Internet services
        • Wi-Fi in public areas
        Things to do, ways to relax
        • Billiards
        • Body scrub
        • Body wrap
        • Fitness center
        • Garden
        • Karaoke
        • Massage
        • Nightclub
        • Sauna
        • Spa
        • Spa/sauna
        • Swimming pool [indoor]
        • Swimming pool [outdoor]
        Cleanliness and safety
        • Body thermometer
        • Breakfast in room
        • Cashless payment service
        • Daily disinfection in all rooms
        • Daily disinfection in common areas
        • Doctor/nurse on call
        • Face coverings on staff
        • First aid kit
        • Free face masks
        • Hand sanitizer
        • Hotel room service app
        • Individually-wrapped food options
        • Physical distancing of at least 1 meter
        • Protective screens in common areas
        • Staff trained in safety protocol
        • Temperature check for guests and staff
        Dining, drinking, and snacking
        • Alternative meal arrangement
        • Bar
        • BBQ facilities
        • Breakfast [buffet]
        • Coffee shop
        • Kitchen
        • Poolside bar
        • Restaurants
        • Room service [24-hour]
        • Shared kitchen
        • Snack bar
        • Vending machine
        Services and conveniences
        • Air conditioning in public area
        • Cash withdrawal
        • Concierge
        • Contactless check-in/out
        • Daily housekeeping
        • Doorman
        • Dry cleaning
        • Elevator
        • Facilities for disabled guests
        • Gift/souvenir shop
        • Grooming service
        • Ironing service
        • Laundry service
        • Luggage storage
        • Meeting/banquet facilities
        • Safety deposit boxes
        • Salon
        • Smoke-free property
        • Smoking area
        • Terrace
        • Xerox/fax in business center
        For the kids
        • Babysitting service
        • Family room
        • Kids meal
        • Swimming pool [kids]
        Access
        • Check-in/out [express]
        • Front desk [24-hour]
        • Non-smoking rooms
        • Pets allowed
        Getting around
        • Airport transfer
        • Car park [free of charge]
        • Car park [nearby]
        • Rental car
        • Shuttle service
        • Valet parking
        Available in all rooms
        • Accessible by elevator
        • Adapter
        • Air conditioning
        • Alarm clock
        • Carpeting
        • Closet
        • Coffee/tea maker
        • Desk
        • Extra long bed
        • Fire extinguisher
        • Free bottled water
        • Hair dryer
        • In-room safe box
        • Ironing facilities
        • Linens
        • Mini bar
        • Mobile hotspot device
        • Non-smoking
        • Pool facilities
        • Private bathroom
        • Refrigerator
        • Safety/security feature
        • Satellite/cable channels
        • Seating area
        • Shower
        • Slippers
        • Smoke detector
        • Socket near the bed
        • Soundproofing
        • Telephone
        • Toiletries
        • Towels
        • Trash cans
        • Wake-up service
        • Wi-Fi [free]

        Food and dining

        Breakfast options
        • Buffet
        Restaurants on site
        Hermes Cafe
        • Cuisine: International
        • Menu: Buffet, A-la-carte

        Location

        Jl. T.Panglima Nyak Makam, Nanggroe Aceh Darussalam, Banda Aceh, Aceh, Indonesia, 23117
        Excellent
        Location

        8.4

        Property policies

        Children and extra beds

        Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

        All children are welcome.

        Infant 0-1 year(s)
        Stay for free if using existing bedding.
        Baby cot/crib may be requested directly from the property.
        Children 2-5 year(s)
        Stay for free if using existing bedding.
        If you need an extra bed, it will incur an additional charge.
        Guests 6 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        Others
        • When booking more than 5 rooms, different policies and additional supplements may apply.

        Some helpful facts

        Check-in/Check-out
        • Check-in from14:00
        • Check-out until11:00
        The property
        • Number of rooms 106
        • Room voltage220

        Reviews of Hermes Palace by BENCOOLEN from real guests

        Provided by verified guests of Agoda
        8.0
        Cleanliness8.1
        Facilities8.3
        Location8.4
        Room comfort and quality7.0
        Service8.1
        Value for money7.9
        High score for Aceh
        Rating
        9+ Exceptional (81)
        8-9 Excellent (30)
        7-8 Very Good (80)
        6-7 Good (46)
        <6 Below Expectation (72)
        Time of the year
        Mar - May (59)
        Jun - Aug (89)
        Sep - Nov (69)
        Dec - Feb (92)

        Show reviews that mention 

        Showing 309 verified guest comments
        12345
        10.0
        Exceptional
        Anggun from Indonesia
        Couple
        Deluxe Room
        Stayed 1 night in November 2022

        The best”

        Hotel favorite pokoknya

        Reviewed November 24, 2022

        See room deals

        10.0
        Exceptional
        Rosita from Indonesia
        Couple
        Deluxe Room
        Stayed 1 night in February 2020

        Best place ”

        Safe for foreign Love this place will back again

        Reviewed April 23, 2022

        See room deals

        8.8
        Excellent
        Chie from Japan
        Solo traveler
        Deluxe Room
        Stayed 4 nights in January 2023

        nice hotel”

        Hermes is a nice hotel. It is clean. Although it is a bit far from the central area, you can find some restaurants and cafes near the hotel. It also has an ATM that accepts international cash cards.

        Reviewed January 22, 2023

        See room deals

        10.0
        Exceptional
        Rizki from Indonesia
        Business traveler
        Executive Suite
        Stayed 1 night in September 2022

        Best”

        Rekom banget

        Reviewed September 25, 2022

        See room deals

        10.0
        Exceptional
        Yon from Indonesia
        Family with teens
        Deluxe Room
        Stayed 1 night in December 2021

        Great”

        Top best hotel in banda aceh

        Reviewed January 02, 2022

        See room deals

        9.6
        Exceptional
        naya from Indonesia
        Family with teens
        Deluxe Room
        Stayed 1 night in November 2022

        nice stay”

        the location is so nice

        Reviewed November 17, 2022

        See room deals

        9.2
        Exceptional
        Nanda from Indonesia
        Family with young children
        Deluxe Room
        Stayed 1 night in December 2021

        Great!”

        Been here for a couple of times, from business trip to family vacation. Strategic location, friendly staff, great facilities, wide variety of breakfast, exceptional couple dinner, child friendly swimming pool, etc. Well, it’s the only 5 stars hotel in town after all..

        Reviewed December 09, 2021

        See room deals

        9.6
        Exceptional
        Nanda from Indonesia
        Family with young children
        Deluxe Room
        Stayed 1 night in March 2022

        Awesome!”

        Been there before, short things short: Awesome!

        Reviewed April 03, 2022

        See room deals

        9.6
        Exceptional
        Yusriadi from Indonesia
        Couple
        Deluxe Room
        Stayed 1 night in September 2020

        Exceptional”

        Great location and service...sarapan nya juga enak dgn makanan daerahnya...Lontong nya ok

        Reviewed September 06, 2020

        See room deals

        Dear Pak Yusriadi, "Salam Hangat dari Hermes Palace Hotel Banda Aceh" Terima kasih telah memilih Hermes Palace Hotel Banda Aceh sebagai Rumah Kedua Bapak. Kami sangat senang mendapatkan masukan positif dan berharap dapat mempertahankannya dimasa yang akan datang. Kami menunggu kembali kedatangan Bapak dan Keluarga di Hermes Palace Hotel Banda Aceh. Hormat saya, Budi Syaiful General Manager

        Responded November 11, 2020
        Hermes Palace by BENCOOLEN
        10.0
        Exceptional
        tugam from Indonesia
        Family with young children
        Grand Deluxe Twin
        Stayed 1 night in July 2021

        Family time”

        Sangat memuaskan

        Reviewed July 25, 2021

        See room deals

        Dear Pak Tugam, "Salam Hangat dari Hermes Palace Hotel Banda Aceh" Terima kasih telah memilih Hermes Palace Hotel Banda Aceh sebagai Rumah Kedua Bapak. Kami sangat senang mendapatkan masukan positif dan berharap dapat mempertahankannya dimasa yang akan datang. Kami menunggu kembali kedatangan Bapak dan Keluarga di Hermes Palace Palace Hotel Banda Aceh. Best Regards, Budi Syaiful General Manager

        Responded August 26, 2021
        Hermes Palace by BENCOOLEN
        8.0
        Excellent
        Ganda from Indonesia
        Solo traveler
        Deluxe Room
        Stayed 2 nights in February 2021

        Honest Review”

        I really wanted to give this hotel a 4 to 5 star rating, but I just couldn't, I gave them 2 instead and here are the reasons for it: The Good - Hospitality 5/5. The kind and helpful staffs. - Food 3.5/5. Breakfast was decent. Good but nothing special. - Room 3.5/5. Spacious, very spacious. - Price 5/5. I got a very good deal, if I have to pay the full asking price I'd gladly gave them 1 star. The Bad. - Cleanliness 3/5. I came to a room with chilli stains on the wall outlet. Luckily there's a staff nearby to help me clean it. Toilet smells a bit odd. - Water pressure 2.5/5. Shower pressure was low, never a satisfying shower during the stay. - Noise Level 1/5. I don't know whether it's their thin walls or what. You could hear people slamming their doors and stompings. The worst would be my second night where my next room neighbor had a "party" or some gathering. Started at 12 at midnight they begin laughing, yelling, stomping, slamming doors, repeatedly clicking switches, and more. The weird part was there are multiple female sounds. Aren't male guests not allowed to bring female company? Or the rules are only on paper? Maybe they are truly family, but who knows. I had a tiring day and couldn't sleep at all because of them. Really wanted to call the front desk to complain but I'm afraid I might get things worst / made them angry as I'm a mere tourist while they're local (sounds local/dialect). Finally my fatigue is at limit and I fell asleep after 3 AM, and guess what, they're still laughing out loud. I don't know why other guests keep quiet as well, maybe the same reason I had. I really hope the management take this review seriously. Most guest stayed at a hotel to feel peace and relax, shame my stay were nerve-wracking.

        Reviewed February 27, 2021

        See room deals

        Dear Mrs. Ganda Thank you for staying with us and your guest comments. We are to glad that you overall enjoy your stay with us. Hoping to welcome you back again soon to Hermes Palace Hotel Banda Aceh Best regard, Budi Syaiful General Manager

        Responded August 26, 2021
        Hermes Palace by BENCOOLEN
        9.6
        Exceptional
        Nenti from Indonesia
        Solo traveler
        Junior Suite
        Stayed 1 night in October 2021

        Exceptional”

        Everything ok. Good

        Reviewed October 14, 2021

        See room deals

        8.4
        Excellent
        Amid from Indonesia
        Solo traveler
        Deluxe Room
        Stayed 1 night in October 2022

        Nice hotel ”

        Clean room and meal is good..to bad we have to pay more for coffee

        Reviewed October 14, 2022

        See room deals

        8.8
        Excellent
        ISMAIL from Indonesia
        Family with young children
        Deluxe Room
        Stayed 1 night in May 2021

        Top”

        Bersih..staf ramah

        Reviewed May 21, 2021

        See room deals

        Dear Pak Ismail, "Salam Hangat dari Hermes Palace Hotel Banda Aceh" Terima kasih telah memilih Hermes Palace Hotel Banda Aceh sebagai Rumah Kedua Bapak. Kami sangat senang mendapatkan masukan positif dan berharap dapat mempertahankannya dimasa yang akan datang. Kami menunggu kembali kedatangan Bapak dan Keluarga di Hermes Palace Palace Hotel Banda Aceh. Best Regards, Budi Syaiful General Manager

        Responded August 26, 2021
        Hermes Palace by BENCOOLEN
        8.0
        Excellent
        oktavian from Indonesia
        Business traveler
        Grand Deluxe Twin
        Stayed 3 nights in February 2020

        Very good”

        best value for money to book via agoda, nice hotels with a pool just as is. quite good restaurant with decent meal available, but the water for bathing or toilets isnt too good compared to other hotels belongs tho the same level. overall isnt too bad

        Reviewed February 15, 2020

        See room deals

        Dear Mr/Mrs Oktavian, "Warm Greetings from Hermes Palace Hotel Banda Aceh" Thank you for staying with us and sharing your feedback on the guest comments. We are happy to hear that you had a great time with us. We are sorry hear that the security staff and your room was not up to your expectation. We have discussed the issue with our team to ensure that it doesn't happen again in the future. Hoping to welcome you back again soon to Hermes Palace Hotel Banda Aceh. Best Regards, Budi Syaiful General Manager

        Responded November 11, 2020
        Hermes Palace by BENCOOLEN
        8.0
        Excellent
        Muhammad from Indonesia
        Couple
        Deluxe Room
        Stayed 1 night in August 2020

        Good”

        Very Nice hotel in Banda Aceh. They have great swimming pool, location is in the center of public area. Great to have some cup of coffee

        Reviewed June 08, 2021

        See room deals

        Dear Mr. Muhammad Thank you for staying with us and sharing your feedback on the guest comments. We are to glad that you overall enjoy your stay with us. Hoping to welcome you back again soon to Hermes Palace Hotel Banda Aceh Best regard, Budi Syaiful General Manager

        Responded August 26, 2021
        Hermes Palace by BENCOOLEN
        8.0
        Excellent
        zulhan from Indonesia
        Family with teens
        Deluxe Room
        Stayed 1 night in November 2021

        hotel bagus”

        bagus until kualitas hotel di banda aceh

        Reviewed October 26, 2022

        See room deals

        8.0
        Excellent
        Muhammad from Indonesia
        Family with young children
        Deluxe Room
        Stayed 1 night in February 2020

        Very good”

        The pool was good for kid, many food available, especially when breakfast

        Reviewed February 03, 2020

        See room deals

        Dear Mr. Muhammad Thank you for staying with us and sharing your feedback on the guest comments. We are grateful for your positive comments. Hoping to welcome you back again soon to Hermes Palace Hotel Banda Aceh Best regard, Budi Syaiful General Manager

        Responded February 14, 2021
        Hermes Palace by BENCOOLEN
        6.8
        Good
        Sefiana from Indonesia
        Group
        Deluxe Room
        Stayed 1 night in March 2022

        Not that clean”

        I found dead cockroach, and then the bathroom have a problem with the floor drainage. It drain very slow.

        Reviewed May 23, 2022

        See room deals

        7.2
        Very good
        Marvin from Malaysia
        Business traveler
        Grand Deluxe Twin
        Stayed 3 nights in March 2020

        Very good”

        Spacious room, however, air con was less than desirable for a 4 star hotel. The breakfast bar is mediocre at best and I have had better at 3 star facilities.

        Reviewed March 18, 2020

        See room deals

        Dear Mr. Mavin, "Warm Greetings from Hermes Palace Hotel Banda Aceh" Thank you for staying with us and sharing your feedback on the guest comments. We are happy to hear that you had a great time with us. We are sorry hear that the security staff and your room was not up to your expectation. We have discussed the issue with our team to ensure that it doesn't happen again in the future. Hoping to welcome you back again soon to Hermes Palace Hotel Banda Aceh. Best Regards, Budi Syaiful General Manager

        Responded November 11, 2020
        Hermes Palace by BENCOOLEN
        12345
        This is a popular property. Don't miss out!

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