Hermes Palace by BENCOOLEN
Get the most out of your trip in Aceh when you stay at Hermes Palace by BENCOOLEN. This hotel is located right in the city center, in close proximity to all the famous sites. No plan is a great plan. Get to whatever interests you in Aceh, conveniently with a stay at Hermes Palace by BENCOOLEN, just 9.1 km from Sultan Iskandar Muda International Airport.
At Hermes Palace by BENCOOLEN, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Aceh.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Hermes Palace by BENCOOLEN thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Hermes Palace by BENCOOLEN are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning. Some rooms at Hermes Palace by BENCOOLEN even come with extra design features such as a balcony or terrace. In-room entertainment amenities including the television is provided in some rooms.
In some select rooms, you can find a refrigerator, bottled water and mini bar at your disposal. Hermes Palace by BENCOOLEN also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.
Dining and things to do
Every day at Hermes Palace by BENCOOLEN begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's karaoke rooms, bar and nightclub.
Do you prefer to cook your own meals? Then you'll love the in-house shared kitchen.
Apart from amenities and services, Hermes Palace by BENCOOLEN goes the extra mile to make sure all guests make the most of their time. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the massage, salon, spa and sauna. Spend some time relaxing at the hotel's pool.
Sip your favorite cocktail outdoors at the hotel's poolside bar. Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the souvenir shops available right on-site.
Reasons to stay here
Facilities at this hotel are rated higher than 84% of other accommodations in the city.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 97% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 94% of accommodations in the city.
The best”
Hotel favorite pokoknya
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Best place ”
Safe for foreign Love this place will back again
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nice hotel”
Hermes is a nice hotel. It is clean. Although it is a bit far from the central area, you can find some restaurants and cafes near the hotel. It also has an ATM that accepts international cash cards.
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Best”
Rekom banget
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Great”
Top best hotel in banda aceh
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nice stay”
the location is so nice
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Great!”
Been here for a couple of times, from business trip to family vacation. Strategic location, friendly staff, great facilities, wide variety of breakfast, exceptional couple dinner, child friendly swimming pool, etc. Well, it’s the only 5 stars hotel in town after all..
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Awesome!”
Been there before, short things short: Awesome!
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Exceptional”
Great location and service...sarapan nya juga enak dgn makanan daerahnya...Lontong nya ok
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Dear Pak Yusriadi, "Salam Hangat dari Hermes Palace Hotel Banda Aceh" Terima kasih telah memilih Hermes Palace Hotel Banda Aceh sebagai Rumah Kedua Bapak. Kami sangat senang mendapatkan masukan positif dan berharap dapat mempertahankannya dimasa yang akan datang. Kami menunggu kembali kedatangan Bapak dan Keluarga di Hermes Palace Hotel Banda Aceh. Hormat saya, Budi Syaiful General Manager
Family time”
Sangat memuaskan
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Dear Pak Tugam, "Salam Hangat dari Hermes Palace Hotel Banda Aceh" Terima kasih telah memilih Hermes Palace Hotel Banda Aceh sebagai Rumah Kedua Bapak. Kami sangat senang mendapatkan masukan positif dan berharap dapat mempertahankannya dimasa yang akan datang. Kami menunggu kembali kedatangan Bapak dan Keluarga di Hermes Palace Palace Hotel Banda Aceh. Best Regards, Budi Syaiful General Manager
Honest Review”
I really wanted to give this hotel a 4 to 5 star rating, but I just couldn't, I gave them 2 instead and here are the reasons for it: The Good - Hospitality 5/5. The kind and helpful staffs. - Food 3.5/5. Breakfast was decent. Good but nothing special. - Room 3.5/5. Spacious, very spacious. - Price 5/5. I got a very good deal, if I have to pay the full asking price I'd gladly gave them 1 star. The Bad. - Cleanliness 3/5. I came to a room with chilli stains on the wall outlet. Luckily there's a staff nearby to help me clean it. Toilet smells a bit odd. - Water pressure 2.5/5. Shower pressure was low, never a satisfying shower during the stay. - Noise Level 1/5. I don't know whether it's their thin walls or what. You could hear people slamming their doors and stompings. The worst would be my second night where my next room neighbor had a "party" or some gathering. Started at 12 at midnight they begin laughing, yelling, stomping, slamming doors, repeatedly clicking switches, and more. The weird part was there are multiple female sounds. Aren't male guests not allowed to bring female company? Or the rules are only on paper? Maybe they are truly family, but who knows. I had a tiring day and couldn't sleep at all because of them. Really wanted to call the front desk to complain but I'm afraid I might get things worst / made them angry as I'm a mere tourist while they're local (sounds local/dialect). Finally my fatigue is at limit and I fell asleep after 3 AM, and guess what, they're still laughing out loud. I don't know why other guests keep quiet as well, maybe the same reason I had. I really hope the management take this review seriously. Most guest stayed at a hotel to feel peace and relax, shame my stay were nerve-wracking.
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Dear Mrs. Ganda Thank you for staying with us and your guest comments. We are to glad that you overall enjoy your stay with us. Hoping to welcome you back again soon to Hermes Palace Hotel Banda Aceh Best regard, Budi Syaiful General Manager
Exceptional”
Everything ok. Good
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Nice hotel ”
Clean room and meal is good..to bad we have to pay more for coffee
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Top”
Bersih..staf ramah
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Dear Pak Ismail, "Salam Hangat dari Hermes Palace Hotel Banda Aceh" Terima kasih telah memilih Hermes Palace Hotel Banda Aceh sebagai Rumah Kedua Bapak. Kami sangat senang mendapatkan masukan positif dan berharap dapat mempertahankannya dimasa yang akan datang. Kami menunggu kembali kedatangan Bapak dan Keluarga di Hermes Palace Palace Hotel Banda Aceh. Best Regards, Budi Syaiful General Manager
Very good”
best value for money to book via agoda, nice hotels with a pool just as is. quite good restaurant with decent meal available, but the water for bathing or toilets isnt too good compared to other hotels belongs tho the same level. overall isnt too bad
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Dear Mr/Mrs Oktavian, "Warm Greetings from Hermes Palace Hotel Banda Aceh" Thank you for staying with us and sharing your feedback on the guest comments. We are happy to hear that you had a great time with us. We are sorry hear that the security staff and your room was not up to your expectation. We have discussed the issue with our team to ensure that it doesn't happen again in the future. Hoping to welcome you back again soon to Hermes Palace Hotel Banda Aceh. Best Regards, Budi Syaiful General Manager
Good”
Very Nice hotel in Banda Aceh. They have great swimming pool, location is in the center of public area. Great to have some cup of coffee
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Dear Mr. Muhammad Thank you for staying with us and sharing your feedback on the guest comments. We are to glad that you overall enjoy your stay with us. Hoping to welcome you back again soon to Hermes Palace Hotel Banda Aceh Best regard, Budi Syaiful General Manager
hotel bagus”
bagus until kualitas hotel di banda aceh
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Very good”
The pool was good for kid, many food available, especially when breakfast
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Dear Mr. Muhammad Thank you for staying with us and sharing your feedback on the guest comments. We are grateful for your positive comments. Hoping to welcome you back again soon to Hermes Palace Hotel Banda Aceh Best regard, Budi Syaiful General Manager
Not that clean”
I found dead cockroach, and then the bathroom have a problem with the floor drainage. It drain very slow.
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Very good”
Spacious room, however, air con was less than desirable for a 4 star hotel. The breakfast bar is mediocre at best and I have had better at 3 star facilities.
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Dear Mr. Mavin, "Warm Greetings from Hermes Palace Hotel Banda Aceh" Thank you for staying with us and sharing your feedback on the guest comments. We are happy to hear that you had a great time with us. We are sorry hear that the security staff and your room was not up to your expectation. We have discussed the issue with our team to ensure that it doesn't happen again in the future. Hoping to welcome you back again soon to Hermes Palace Hotel Banda Aceh. Best Regards, Budi Syaiful General Manager