Sierra Resort Hakuba
14863-6 Hokujo, Kita Azumi, Hakuba, Hakuba, Japan, 339-9301 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Hakuba part of Hakuba, this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to restaurant, hot tub and indoor pool on-site.
Highlights
Facilities
Car park
Shuttle service
Free Wi-Fi in all rooms!
Luggage storage
Contactless check-in/out
Swimming pool [indoor]
Hot tub
We spent 7 nights in mid February 2020 and had a fantastic time. Loved everything about it!”
This is a wonderful resort with great facilities. Loved the ambience, happy hours in the lounge room, the outdoors curries, and the faboulous onsens. Rooms were excellent. We only trird the Japanese rwstaurant but food was just Ok. Better to try places in town if not too tired frim the slopes. We booked the Evergreen Ski School in Tsugaike Kogen (10min away by taxi- better to use taxi for a family of four as is the same price as the bus but drops you right at the school) for our 5 and 6 year old kids and they were really amazing with kids. We loved the Tsugaike slopes the most (better than Iimori slopes which we tried at the beggining and the Hakuba Ski School - not a very good establishment for kids in general). Highly recommended! The best place in Hakuba!
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Thank you very much for staying at Sierra Resort Hakuba. We are glad you enjoyed your long stay with us, thank you for your kind words. We hope to be able to welcome you again and provide you with the best resort experience possible. Arthus
Spectacular”
My expectations were absolutely exceeded by this place. The rooms are huge (we booked the base model) with beautiful big windows that face onto the woodlands, there are several private onsens for booking throughout your trip (some of the most stunning aspects from these onsens), the endless complimentary wine was amazing, and the general facilities were beautiful and in great condition. One highlight is the complimentary hot food (usually a green curry and some sides) waiting for you on the entrance deck as you arrive back from a day of skiing/exploring. The shuttle buses come regularly and are very convenient, and the onsite ski hire store is reasonably priced and well stocked. There is a nightly free hotel shuttle that will take you to various dinner spots, and the staff speak excellent English and are very helpful. I have nothing bad to say about this place and cannot recommend it highly enough. Worth every single penny.
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Just great”
Fantastic location, big territory, great service and very very good breakfast buffet and dinner course. Great place to do ski but also nice to stay with young kids who don't want skiing. A lot of snow and fun at the hotel area. Onsen also very good, both public and private. There was a free tea (very good selection) and coffee in area with panoramic view to have a zen time after activities. My kids just loved free buffet from 10 till 18.
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Awesome resort!”
1. The double room size exceeded our expectations. The bed was huge enough to allow my toddler to sleep with us. The room was spacious with a nice corner to sit by the windows and watch the snow fall. The bathroom with bath tub was my kids favourite feature in the room especially after snow play. 2. Staff were awesome; polite and helpful. They provided a welcome pack for the kids. They also gave recemmendations for lunch/dinner with free shuttle to the location. 3. The private onsens, daily complimentary soup, curry, rice at the lobby and free flow of drinks really made us feel at home. The kids were excited by the treasures (snacks) they would find throughout the building. 4. Lastly, I chose this resort because there was a safe and huge area for my kids to enjoy snow play (courtyard). I would definitely stay here again!!
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Sensational Sierra”
Beautiful resort in a fabulous and tranquil location. The staff went out of their way to please and nothing was too much trouble. We were impressed with all the extras such as delicious green curry every day, not to mention the complimentary wines and private Onsens. Would definitely return.
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We will return again!!”
Great hotel, fabulous staffs. We are repeating visitors with family and friends. You can set your expectation high and you wouldn't be disappointed on every aspect. Highly recommended the LAMB restaurant which is in front of Italian restaurant Tomatito - Tomatito is also recommended. We will return again next winter.
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Very good!”
A relaxing stay. The resort was flexible with the shuttle bus and gave us complimentary rides to and fro Sakka slopes. Convenient shuttle for dining options. Love the mulled wine too!
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Feels like home after a long day on the mountain ”
Everything is so neat and well presented. Check in was easy and staff spoke english very well. The scenery is jaw-dropping! A total winter wonderland. The dim lights and free drinks and even the treats hiding in the hallways (which my husband loved, even though they are probably for kids) make for such a welcoming atmosphere. Being able to book a private consent for free is an extra bonus at the end of the day when your body is aching after snowboarding. As an Australian, and fussy eaters, maybe some more western options at breakfast, eg hashbrown or tomato or mushrooms and more cereal options.
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Thank you very much for your stay at Sierra Resort Hakuba and your kind words. We are glad that you enjoyed your stay with us and look forward to welcome you again and provide you with the best experience possible. Arthus
Not cheap, but worth it for the extras”
We had the junior suite and loved the in-room fireplace. Private onsens are incredible (rare in Japan) and free! Also, free wine and sake and snacks, good breakfast, and excellent service. Ski rental onsite is cheaper than at the ski resorts. Our favorite was the huge courtyard where our kids played in the snow all day. Only 7 mins drive from Tsugaike and Iwatake. Loved this place, recommended highly.
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Exceptional”
Very spacious for a Japan room. Great service from staff. Not listed in the amenities are the snack areas during winter (free curry, nabe, popcorn, apple juice, coffee, wine, popsicles) and various game rooms (billiards, air hockey, pingpong, an old school space invaders arcade game). Went over New Years with the intention to go skiing but stayed a lot at the resort because the kids enjoyed the resort tremendously. There was even a new year program with an interactive Taiko drum group. Would love to go back here.
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Thank you very much for your stay at Sierra Resort Hakuba and your kind words. We are glad that you enjoyed your stay with us, we hope to be able to welcome you again with more surprises for you to discover! Arthus
Private onsens and excellent service”
Book a choice of 4 private onsens from 8am. The hotel reception staff were fantastic. We had a large group and booking restaurants in the area was difficult. There is a free shuttle service during the day and at night to the main town area. You just need to book it. The free red and white wine at night was a bonus. Totally 5 stars!
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Thank you very much for your stay at Sierra Resort Hakuba. We are glad that you enjoyed your stay with us, thank you for your kind words toward our staff. We always try to provide our guests a real resort experience and hope to be able to welcome you again. Arthus
GreAt location staff food atmosphere!!!”
Free wine coffee snacks👍The onsen the whole package
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everything is perfect except the wifi”
I have been stayed in Sierra for 3 years during the snow season, the resort is perfect but a bit far from some ski resort. The wifi still need improvement.
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Thank you for staying at Sierra Resort Hakuba years after years. We are very glad you enjoyed your time with us. Your concern about Wi-fi has been noted, we will try to improve in any area we can. We hope to welcome you again and provide you with a real resort experience. Arthus
Fabulous resort! ”
We are impressed with the services provided by the resort. They are very thoughtful in delivering the services and in providing an excellent experience for the guests !
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Thank you very much for your stay at Sierra Resort Hakuba and your kind words. We are glad that you enjoyed your stay with us and look forward to welcome you again and provide you with the best experience possible. Arthus
Loved it , cosy , warm , great service ,nice rooms”
Loved our stay here It had everything you need, amazing staff who were really helpful, great public and private onsen, ski rental and a shuttle bus. Highly recommend
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Exceptional”
wish to book again in Jan2020
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Thank you very much for your stay at Sierra Resort Hakuba. Hopefully we will welcome you again soon. Arthus
Exceptional”
Went during winter and the resort was beautiful with snow.
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A warm stay with highly attentive staff”
My fiance and I thoroughly enjoyed our 6 night stay at Sierra Resort, Hakuba as the staff were very attentive and friendly, and conversant in English. In particular, one of the Japanese ladies named Fumie was a great help to our stay as she ensured that our ski equipment was laid out for us each morning. In addition, the staff also helped remind us to make reservations at popular restaurants for dinners as well as provided a free shuttle to and from the resort. In the resort, the onsens were spacious and we enjoyed the free provision of tea, water or coffee milk at the waiting area outside the separate gender onsen rooms. The views at the waitinng area were nothing short of beautiful as well. In addition to their good service, the hotel also provides complimentary Japanese rice, soup, dessert and some pickled dishes throughout the day till 8pm for any one that feels hungry. Coffee, tea, hot wine and ice popsicles are also made available for free at a common living area with a fire place till 11pm. We will definitely be back again to this hotel, as our stay here made us fall in love with Hakuba, which is now our favourite over the much famed Niseko area in Hokkaido.
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Great staff, kids had fun”
Our family had at Great time at Sierra Resort Hakuba. The Onsen is very relaxing after a day of hard play. All the staff were friendly and helpful. There is always something interesting to entertain the kids after a day of fun at the slopes. They especially enjoyed playing snow fight and sledding in the court yard while the adults can observe them with a cup of tea from the lobby. The rooms were a bit on the small side but cozy. Shuttles are available but a rental car would make things more convenient. Choices of nearby ski ranges are plentiful. Food in the hotel restaurants are good but not remarkable.
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1 night stay in snow season”
Unfortunately we only stayed for one night in a junior suite at this wonderful hotel but it was definitely worthy of the other positive reviews. Everything was kept extremely clean and comfortable, with the huge onsen space great for relaxing after a day of travelling or skiing. Of particular note was the free pick up and drop off shuttle services to anywhere within Hakuba, to make up for its distance from the town centre. The morning buffet was also excellent, offering a surprisingly large selection of Western and Japanese dishes. A final unique point was the musky, woody fragrance of the room, which gave it a sophisticated but homely feel. I would definitely recommend this place for anyone looking for a quiet, Western hotel that won't break the budget.
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