This property is in high demand!
6 travelers have booked today.
The Excelsior Hotel in Las Piñas offers panoramic window views, a designer pool, and a relaxing spa. Its eco-friendly design and prime location provide easy access to cultural sites, perfect for serenity and exploration. Located in the vibrant heart of Las Piñas, Manila, The Excelsior Hotel offers ideal accommodations for two travelers. Close to attractions like the Bamboo Organ and local markets, the hotel features a serene pool, on-site restaurant, and relaxing massages. Finely-appointed, air-conditioned rooms come with complimentary Wi-Fi, in-room safes, and views of the city or pool, providing a perfect retreat after exploring. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Sparkling clean
230 meters to public transportation
Check-in [24-hour]
Airport transfer
Free Wi-Fi
Swimming pool
Free parking
Front desk [24-hour]
Fitness center
Restaurant
Massage
Airport transfer
6 travelers have booked today.
Based on 1,599 verified reviews
9.3
9.1
8.9
8.9
8.9
Location rating score
Value for money | 8.9 |
Location rating | 8.9 |
Nearest airport | Ninoy Aquino International Airport (MNL) |
Distance to airport | 9.1 km |
The Excelsior Hotel Las Pinas features free fitness center that is conveniently located at the tip of your finger, making it possible for you to get your daily exercise in at any hour of the day so you can spend your holiday the way you want. For more details, please contact the property for more information.
While remaining at The Excelsior Hotel Las Pinas, indulge in your evening or night out at Mulligan's, Barcino, and Rue Bourbon Bf to get the most out of your nightlife.
Verified past guests that have stayed at The Excelsior Hotel Las Pinas had an average nightly stay of 1 night at this property.
The Excelsior Hotel Las Pinas's most popular month where verified visitors have stayed the most is in December.
The Excelsior Hotel Las Pinas supports up to 3, with payment card options including Visa, Cash, and MasterCard.
Past families with older children that have stayed at this property have given The Excelsior Hotel Las Pinas an average rating of 8.9. You can look into more detailed customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.
Verified group travelers that have stayed at this property have given The Excelsior Hotel Las Pinas an average rating of 8.7. You can look up more precise customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.
The nearest train, metro, or bus station is Southmall Jeepney and Shuttle Terminal Station, 240.14 m away from The Excelsior Hotel Las Pinas.
Welcome to The Excelsior Hotel Las Pinas: Your Luxurious Retreat in Manila
Nestled in the vibrant city of Manila, The Excelsior Hotel Las Pinas invites you to experience a blend of modern comfort and warm Filipino hospitality. With an impressive collection of 186 elegantly appointed rooms, this 4-star hotel is designed to cater to both business and leisure travelers alike. Whether you’re here for a quick getaway or an extended stay, you’ll find everything you need for a relaxing and enjoyable experience.
Check-in is conveniently set from 3:00 PM, allowing you ample time to settle in and unwind after your journey. Families are warmly welcomed at The Excelsior Hotel, as children aged 2 to 11 can stay free of charge, making it an ideal choice for those traveling with little ones. Discover the perfect home away from home at The Excelsior Hotel Las Pinas, where comfort meets convenience in the heart of Manila.
Unwind and Indulge in a Plethora of Entertainment Facilities at The Excelsior Hotel Las Pinas
The Excelsior Hotel Las Pinas in Manila, Philippines, offers a wide range of entertainment facilities to ensure a memorable and rejuvenating stay for its guests. Whether you are seeking relaxation or excitement, this hotel has something for everyone.
For those in need of a refreshing drink and lively atmosphere, the hotel's bar is the perfect spot to unwind and socialize. Indulge in a variety of handcrafted cocktails, premium spirits, and a selection of fine wines while enjoying the vibrant ambiance.
To truly pamper yourself, head to the hotel's spa and indulge in a blissful massage or rejuvenating spa treatment. The skilled therapists will help you relax and unwind, melting away the stress of your daily life. After your treatment, make your way to the sauna and steam room to further enhance your relaxation experience.
If you prefer a quieter form of entertainment, the hotel's garden provides a serene and tranquil setting. Take a leisurely stroll amidst lush greenery, or find a cozy spot to sit and read a book from the hotel's library. For those who enjoy socializing, the shared lounge/TV area offers a comfortable space to relax and catch up on your favorite shows.
Lastly, don't forget to visit the gift/souvenir shop to pick up a special memento to remember your stay at The Excelsior Hotel Las Pinas. With its array of entertainment facilities, this hotel ensures that every guest's needs are met, promising an unforgettable experience.
Unleash Your Inner Athlete at The Excelsior Hotel Las Pinas's World-Class Sports Facilities
At The Excelsior Hotel Las Pinas, we understand the importance of staying active and maintaining a healthy lifestyle. That's why we offer an array of top-notch sports facilities that cater to all fitness enthusiasts.
Dive into our indoor pool and let the tranquil waters rejuvenate your senses. Whether you're a seasoned swimmer or simply looking to relax, our indoor pool provides the perfect setting for a refreshing dip.
For those who prefer a more intense workout, our state-of-the-art fitness center is at your disposal. Equipped with the latest cardio and strength training equipment, you can push your limits and achieve your fitness goals. And the best part? Our fitness center is open 24 hours, so you can work out at your convenience.
If you're in the mood for some outdoor fun, head over to our expansive outdoor pool. Take a leisurely swim or soak up the sun on our comfortable loungers. And for the little ones, our water park promises hours of excitement and laughter.
For a more serene and mindful experience, our yoga room provides the perfect ambiance for your practice. Whether you're a beginner or an experienced yogi, you'll find solace and tranquility in our dedicated space.
And the best part? All of these fantastic sports facilities are available to our guests free of charge. So, unleash your inner athlete and make the most of your stay at The Excelsior Hotel Las Pinas.
Convenience Facilities at The Excelsior Hotel Las Pinas
At The Excelsior Hotel Las Pinas, guests can enjoy a wide range of convenience facilities that cater to their every need. Whether you're traveling for business or leisure, the hotel offers 24-hour room service, ensuring that you can indulge in delicious meals and snacks at any time of the day or night. Additionally, the laundry service provided by the hotel allows you to keep your clothes fresh and clean throughout your stay.
For added convenience, The Excelsior Hotel Las Pinas offers room service, allowing you to enjoy meals in the comfort of your own room. Safety deposit boxes are also available, providing a secure place to store your valuables. The hotel's concierge is always ready to assist you with any requests or inquiries, ensuring a hassle-free stay.
Stay connected with complimentary Wi-Fi in public areas and in all rooms, allowing you to easily access the internet and stay connected with friends, family, or work. The hotel also provides a designated smoking area for guests who smoke. Express check-in/check-out services are available, making your arrival and departure smooth and efficient.
Traveling with luggage? The Excelsior Hotel Las Pinas offers luggage storage, allowing you to explore the city without the burden of carrying your bags. Daily housekeeping ensures that your room is always clean and tidy, providing a comfortable and enjoyable stay. With these convenience facilities, The Excelsior Hotel Las Pinas ensures that every guest's needs are met, making it the perfect choice for your stay in Manila, Philippines.
Convenient Transport Facilities at The Excelsior Hotel Las Pinas
At The Excelsior Hotel Las Pinas, we understand the importance of seamless travel experiences for our guests. That's why we offer a range of convenient transport facilities to ensure you have a hassle-free stay.
For those arriving by air, our airport transfer service is available to pick you up or drop you off at the airport. This service saves you the trouble of arranging transportation and allows you to start your vacation or business trip on a stress-free note.
If you prefer to drive yourself, we provide valet parking and a car park onsite. Our valet parking service ensures that your vehicle is safely parked and easily accessible whenever you need it. Additionally, our car park onsite offers ample space for guests who prefer to self-park. The best part? Both services are free of charge, giving you peace of mind and saving you money on parking fees.
For those looking to explore the city or visit nearby attractions, our shuttle service is available to take you to popular destinations. Whether you want to explore the vibrant streets of Manila or visit the historical sites in Las Pinas, our shuttle service makes it convenient and easy.
If you want the freedom to explore at your own pace, we also offer car hire services. Rent a car from us and enjoy the flexibility to go wherever you please, whenever you please. Our car hire service ensures that you have a comfortable and reliable means of transportation during your stay.
At The Excelsior Hotel Las Pinas, we prioritize your convenience and strive to make your stay as comfortable as possible. With our range of transport facilities, you can rest assured that your travel needs will be taken care of, allowing you to focus on enjoying your time in Manila.
Indulge in a Culinary Delight at The Excelsior Hotel Las Pinas
At The Excelsior Hotel Las Pinas, guests can indulge in a culinary delight with a range of dining facilities available. Whether you prefer the convenience of 24-hour room service or the vibrant atmosphere of a coffee shop, this hotel has something to satisfy every craving.
Start your day off right with a delicious breakfast delivered straight to your room with the hotel's 24-hour room service. Choose from a variety of options, including continental, American, or local Filipino favorites. Enjoy the comfort and privacy of your own space as you savor a freshly prepared meal.
For those seeking a more lively dining experience, head to the hotel's coffee shop. With its cozy ambiance and friendly staff, the coffee shop is the perfect place to relax and unwind. Indulge in a selection of freshly brewed coffee, tea, and a range of delectable pastries and snacks. Whether you're catching up with friends or simply enjoying some alone time, the coffee shop offers a welcoming environment for all.
No matter what time of day, The Excelsior Hotel Las Pinas ensures that your dining needs are met with its convenient room service. From breakfast to dinner and everything in between, you can enjoy a wide variety of dishes from the comfort of your own room. Whether you're craving local Filipino cuisine or international flavors, the hotel's room service menu has something to satisfy every palate.
With its array of dining facilities, The Excelsior Hotel Las Pinas promises a memorable culinary experience for every guest. Whether you choose to indulge in the convenience of 24-hour room service or immerse yourself in the vibrant atmosphere of the coffee shop, you're sure to be treated to delectable dishes and exceptional service.
Luxurious and Spacious Rooms at The Excelsior Hotel Las Pinas
Discover a range of luxurious and spacious rooms at The Excelsior Hotel Las Pinas in Manila, Philippines. Whether you're traveling alone, with a partner, or with your family, there's a perfect room type to suit your needs.
Indulge in the comfort of our Deluxe Room, offering 35 square meters of space and the choice of a plush King Bed or two cozy Double Beds. For those seeking a little extra space, our Executive Premier room provides 52 square meters of elegance, complete with two Queen Beds or a luxurious King Bed. If you're looking for a stylish retreat, our Executive Room offers 43 square meters of sophistication with the option of a King Bed or two Queen Beds.
For the ultimate in luxury and space, our One Bedroom Suite boasts a generous 64 square meters of opulence, featuring two Queen Beds or a lavish King Bed. And for larger groups or families, our Two Bedroom Suite offers a sprawling 91 square meters of comfort, complete with a King Bed and two Queen Beds.
Booking your stay at The Excelsior Hotel Las Pinas through Agoda ensures you the best prices and a hassle-free experience. With Agoda's easy-to-use platform, you can quickly find the perfect room for your needs and secure it at the most competitive rates. Experience the luxury and convenience of The Excelsior Hotel Las Pinas by booking your stay on Agoda today!
Discover the Vibrant Charm of Las Pinas in Manila, Philippines
Nestled in the bustling city of Manila, The Excelsior Hotel Las Pinas offers a prime location in the vibrant district of Las Pinas. Known for its rich history, cultural heritage, and warm hospitality, Las Pinas is a must-visit destination for travelers seeking an authentic Filipino experience.
Immerse yourself in the local culture as you explore Las Pinas' iconic landmarks, such as the famous Bamboo Organ at St. Joseph Parish Church. This unique musical instrument, made entirely of bamboo, dates back to the 19th century and is a testament to the ingenuity of Filipino craftsmanship. Take a leisurely stroll along the Zapote River and witness the stunning sunset views, or visit the Las Pinas Historical Corridor to learn about the city's fascinating past.
Food enthusiasts will be delighted by the diverse culinary scene in Las Pinas. Indulge in mouthwatering local delicacies, including the famous crispy pata (deep-fried pork knuckles) and sinigang (sour soup), at the numerous restaurants and eateries scattered throughout the area. For a taste of the vibrant nightlife, head to the nearby Alabang district, known for its trendy bars, clubs, and entertainment venues.
Whether you're a history buff, a food lover, or simply seeking a unique cultural experience, Las Pinas has something for everyone. With its convenient location and an array of attractions, The Excelsior Hotel Las Pinas is the perfect base for exploring all that this captivating city has to offer.
Convenient Transportation from Manila Airports to The Excelsior Hotel Las Pinas
Located in the vibrant city of Las Pinas, Manila, The Excelsior Hotel offers a convenient and comfortable stay for travelers visiting the Philippines. When it comes to reaching this fantastic hotel from the nearby airports, there are several transportation options available.
If you are arriving at Ninoy Aquino International Airport (NAIA), the most convenient way to reach The Excelsior Hotel Las Pinas is by taking a taxi or booking a private car. Taxis are readily available at the airport and provide a hassle-free journey to the hotel. The approximate travel time from NAIA to The Excelsior Hotel Las Pinas is around 20-30 minutes, depending on the traffic conditions.
Another option for transportation is to utilize the Grab ride-hailing service, which is widely used in Manila. Simply download the Grab app on your smartphone, book a ride, and enjoy a comfortable and reliable journey to the hotel. The Excelsior Hotel Las Pinas is located approximately 12 kilometers away from NAIA, making it a convenient choice for travelers.
For those arriving at Clark International Airport, located outside of Manila, you can easily reach The Excelsior Hotel Las Pinas by booking a private car or taking a taxi. The journey from Clark International Airport to the hotel takes approximately 1.5 to 2 hours, depending on the traffic conditions.
Overall, with various transportation options available, reaching The Excelsior Hotel Las Pinas from the nearby airports is a breeze. Whether you choose to take a taxi, book a private car, or use ride-hailing services like Grab, you can look forward to a convenient and enjoyable stay at this wonderful hotel in Las Pinas, Manila, Philippines.
Convenience and Comfort at The Excelsior Hotel Las Pinas
Located in the bustling city of Manila, The Excelsior Hotel Las Pinas offers a convenient and comfortable stay for both business and leisure travelers. Situated near several landmarks and attractions, guests will have easy access to everything they need during their stay.
Just a stone's throw away from the hotel, guests can find Pamintuan Dental Clinic and Dentista, perfect for those in need of dental care. For those looking to relax and unwind, Villa Regina Resort and Blooming touch Salon & Spa are also nearby, offering rejuvenating treatments and tranquil settings.
Las Piñas City Health Office and Majito Emergency Clinic are within close proximity, providing peace of mind for any medical emergencies that may arise. Springville Park is a short distance away, offering a serene escape from the city's hustle and bustle. Guests can also explore the Landers Superstore, a one-stop-shop for all their shopping needs.
For those seeking specialized medical care, Pope John Paul II Hospital and Medical Center is conveniently located nearby. With its prime location and easy access to these landmarks and attractions, The Excelsior Hotel Las Pinas ensures that guests can make the most of their stay in Manila.
Convenient Public Transport Options Near The Excelsior Hotel Las Pinas
Located in the vibrant city of Las Pinas in Manila, Philippines, The Excelsior Hotel offers easy access to various public transport stations, ensuring a hassle-free exploration of the city. One of the nearby stations is the Queen's Row Central Jeepney Bus Station, which is just a short walk away from the hotel. This station serves as a major hub for local jeepneys, providing convenient and affordable transportation options for guests to explore the city's attractions and neighboring areas.
A Culinary Adventure Awaits
The Excelsior Hotel Las Pinas is surrounded by a plethora of dining options that will tantalize your taste buds. Just a stone's throw away, you'll find Tablo Kitchen x Cafe BF Resort Village, a cozy restaurant known for its delectable fusion dishes and artisanal coffee. If you're craving for a taste of Filipino comfort food, head over to Bibingkinitan, where you can indulge in their mouthwatering bibingka (rice cake) variations. For a hearty meal, Pinoy Cheesesteak is the place to be, serving up delicious sandwiches with a local twist. Craving for Japanese cuisine? KAIJO Steaks & Ramen is a must-visit, offering succulent steaks and flavorful ramen bowls. If you're in the mood for classic Filipino grilled favorites, Mang Inasal is just around the corner. For those who love wings, King Of Wings - BF Resort is the go-to spot, serving up crispy and flavorful chicken wings in various sauces. Bocadillos is a charming cafe that specializes in mouthwatering sandwiches and pastries, perfect for a quick bite. Tapa King BF Resort Las Pinas is a local favorite, serving up delicious tapa (marinated beef) dishes that are sure to satisfy your cravings. If you're a sushi lover, Tenshi Sushi House is the place to be, offering a wide selection of fresh and flavorful sushi rolls. Lastly, Sukhumvit Thai Restaurant will transport you to the vibrant streets of Thailand, with their authentic Thai dishes bursting with aromatic flavors. With such a diverse range of dining options just a stone's throw away from The Excelsior Hotel Las Pinas, you're sure to embark on a culinary adventure like no other.
Shop 'til You Drop at Exciting Shopping Landmarks
Located in the heart of Las Piñas, The Excelsior Hotel offers easy access to a plethora of shopping landmarks. Just a stone's throw away, you'll find SM Southmall, a premier shopping destination that houses a wide range of local and international brands. For bookworms, Fully Booked is the perfect place to browse through shelves stacked with a diverse selection of books and magazines. Robinsons Department Store is another nearby option, offering a variety of fashion, beauty, and home products. If you're in search of furniture and home decor, Furniture Republic is a go-to place, where you'll find stylish and affordable pieces. EVJ Woodworks is a hidden gem for those looking for unique wooden crafts and furniture. For those who appreciate the beauty of flowers, Orchard Flower Shop is a must-visit, offering a stunning array of blooms. And if you need to grab some essentials, SM Center Las Piñas is conveniently located nearby. With these shopping landmarks just a short distance away, The Excelsior Hotel Las Pinas is the perfect base for a shopping spree in Manila.
Affordable Luxury at The Excelsior Hotel Las Pinas
Experience the perfect blend of luxury and affordability at The Excelsior Hotel Las Pinas. With an average room price of just $102, this stunning hotel offers exceptional value for money in the heart of Manila, Philippines.
Compared to the average price of a hotel room in Manila, which stands at $57, The Excelsior Hotel Las Pinas provides an incredible opportunity to indulge in a truly memorable stay without breaking the bank. Immerse yourself in the opulent ambiance of the hotel's stylishly appointed rooms, each designed to provide the utmost comfort and relaxation. From the moment you step into the elegant lobby, you'll be greeted by a warm and friendly staff committed to ensuring your every need is met.
Whether you're visiting Manila for business or pleasure, The Excelsior Hotel Las Pinas offers an unbeatable combination of affordability and luxury. Book your stay today and discover why this hotel is the top choice for discerning travelers seeking a remarkable experience in Manila.
Exceptional Customer Ratings at The Excelsior Hotel Las Pinas
The Excelsior Hotel Las Pinas in Manila, Philippines has received exceptional customer ratings, making it a top choice for travelers seeking a comfortable and enjoyable stay. With an impressive overall rating of 8.8, this hotel has consistently exceeded the expectations of its guests, ensuring a memorable experience from start to finish.
One of the standout features of The Excelsior Hotel Las Pinas is its excellent value for money, with a rating of 8.6. Guests have praised the hotel for providing affordable rates without compromising on quality. From the moment you step into the hotel, you'll be greeted by a warm and welcoming atmosphere, making you feel right at home.
The hotel's facilities have also received high praise, with a rating of 8.7. Guests can enjoy a range of amenities including a fitness center, swimming pool, and spa, ensuring that there is something for everyone to indulge in. Whether you're looking to relax and unwind or stay active during your stay, The Excelsior Hotel Las Pinas has you covered.
Excellent8.9
Facilities
Excellent8.9
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Excellent
Review summary
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Guests have raved about the courteous and professional staff, frequently describing them as friendly and helpful. The hotel boasts a convenient location near malls, restaurants, and transportation, ensuring a comfortable stay. The rooms are spacious and well-maintained, with excellent amenities and comfortable beds for a restful night's sleep. Overall, guests highly recommend the hotel, with many positive reviews emphasizing the world-class service provided by the staff.
Few guests mentioned limited food selection & taste not meeting expectations in some reviews.
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Location: Very near SM Southmall, near food establishments such as jollibee, kfc, shakeys Food: Sulit na sulit ang breakfast buffet. Pero kung may kasamang bata, wag na siya ipag-buffet at baka di niya masulit considering mabilis mabusog ang mga bata. 😅 I love the beef tapa nga pala at sinangag. Staff: Very friendly yung staff na sumalubong samin. Personal pa nag approach yung manager ata yun. Yung roving guard very friendly din. At very nice and polite yung staff sa pool. Lalo na yung staff sa restaurant, nahihiya na ako sa sobrang pag-aasikaso nila but thank you very much, I felt so special 😁. Medyo kelangan lang ng smiling face ng nasa frontdesk, yung smiling face na accommodating sa lahat. Medyo kasi may pagkaseryoso yung nag assist samin nung check-in at check-out. 😅 Room: Malaki ang room, deluxe twin kinuha namin for 2 adults and 2 kids (10 and 3 yo). Super clean ng room lalo na toilet and bath. Medyo di lang siguro na-sprayan yung lagayan ng shoes, may amoy pa pagpasok namin ng pinto pero nawala din naman nung inisprayan ko ng pabango. 😅 But all in all, satisfied naman kami. Lalo na may mga paandar silang play area and activities sa hotel Pool: Not heated, diko naenjoy ang pool dahil lamigin akong tao haha. Sana may pool na heated para may choice saan maliligo. Napakalamig lalo at mahangin sa place. Pero mukha nag enjoy naman mag-ama ko sa pool. Price: Nakapromo yung nakuha namin, 7k orig price nakuha namin ng 4k+... kelangan mo lang maghanap talaga ng good deals hehe. All in all, I would recommend Excelsior. Sulit ang stay namin. Dapat pala nag 3 days 2 nights kami. Anyway, may next time pa naman.
Dear Eurely, Thank you for your wonderful feedback! We're delighted to hear you enjoyed our location, breakfast buffet, and the friendliness of our staff. We appreciate your comments about the front desk service and will work on improving that. We're glad you found your room spacious and clean, and we apologize for the initial smell. Your suggestion about a heated pool is valuable, and we'll take into consideration. Thank you for recommending The Hotel Excelsior! We look forward to welcoming you and your family back for a longer stay next time. Warm regards, The Management
Celebrated my son's birthday. It was a surprise birthday stay and he really enjoyed. The room was so spacious and neat. The beds I requested was two double bed and I didn't expect that one bed is spacious enough to accommodate atleast 3 persons. So it's nice to sleep comfortably. Airconditioning was strong enough to cool the entire place but I think it was set in eco mode that it sometimes lose its coldness that it doesn't feel chilly at all. Housekeeping staffs are so nice. I first requested help how to operate the television since there was a setting showing off the screen that I can't remove. Second, I forgot to bring our personal bath towels so I request for an extra two towels since two are alrealdy available inside the room. Third, I also forgot to bring our toothbrush so I requested again to have two extras. So sleep was soundly and smooth. While breakfast was free for two guest, I paid for my sons' breakfast buffet. It's not expensive, p388 for each child (3 years old to 11 years old). The foods are good enough but not remarkable. Sweet and sour pork is chewable, espada was crunchy but not salty, chicken tocino is just right amount of sweetness, beef tapa is a bit saucy, the mexican soup was unexpectedly spicy but I liked it. I also tried the congee and its bland so you have to mixed it according to your taste. The pancake was nicely done and the sunny side up eggs doesn't have a pinch of salt. Mango juice and apple juice are available. So the overall breakfast experience was nice. The swimming pools are clean and massive. I hope that the owner of the hotel gave justice to add more landscape design to this area. Not just planting in general but a landscape designed by a landscape architect. It felt like the space was design merely by a pool contractor with a blank perimeter white wall and a planting pool that blocks the view from the kiddie pool. Anyway, that's just a suggestion. So overall experience was so good and welcoming. Kudos to the bell boys and the old guy at the front door. He's so nice to assist us with everything. Thank you very much for our wonderful stay. Hopefully to be back soon.
Dear Soliel, Thank you for choosing to celebrate your son's birthday with us! We are delighted that you both enjoyed your stay and found the room comfortable. Your feedback on the air conditioning and breakfast offerings is appreciated and will be reviewed for improvement. We also value your suggestion for enhancing our pool area. We look forward to welcoming you back for another great experience. Warm regards, The Management
Finally had the chance to stay in this new hotel. Great Points: 1. Staff - So helpful and welcoming, all of them! 2. Food - Breakfast buffet was simple but delicious. The pastries were great! Try their ala carte pizza, good size for the price. 3. Rooms - Deluxe room was very spacious. Beds were comfortable. Comfort room was also large and clean. 4. Facilities - Swimming pool was large with an area for kids. Too bad we were all unwell that time of booking, and the water was cold. Play room in the 18th floor was a treat for the kids. 5. Building - Lobby was a bit small if larger crowds come in, but still OK. Resto is on the ground floor. Parking is spacious and free for guests. Since the building is new, the facilities are in good condition. Overall had a great stay in this hotel. Booking can be direct with them and you actually get a better rate. But Agoda's price was OK for this good hotel.
Dear Mr. Michael, Greetings from The Excelsior Hotel! Thank you for taking the time to share your detailed feedback following your recent stay at our hotel. We are thrilled to hear about your positive experiences, and we appreciate your kind words and valuable insights. It is heartening to know that our staff's helpful and welcoming demeanor made a positive impression on you. We are committed to providing exceptional service, and your recognition of our team's efforts is truly gratifying. We are delighted that you enjoyed our breakfast buffet and found the pastries delightful. Your recommendation of our ala carte pizza is appreciated, and we're pleased to hear that you found it to be a good size for the price. Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future. Warm Regards, Mark Villasenor Operations Manager
The room was nice and clean and smelled good. The bed was comfortably firm and pillows were fluffy. Toiletries though were limited. Only one roll of toilet paper is provided and if you ask for another one, you need to pay. Check in was quick and i had to pay a refundable deposit of 2k. Check out took soooo long. I had to wait 45 minutes before i i was called to get my 2k back. The Hotel Front Desk for check in/out was extremely small. They should improve their check out system. There was a ton of people checking out all together and the waiting area was small. It was not a nice ending to a supposedly relaxing hotel staycation.
Dear Ms. Lynette, Thank you for your feedback! We're glad you enjoyed your clean room and comfortable bed. We apologize for the limited toiletries and the long wait during check-out. Your comments are valuable, and we're working to improve our processes. We hope to welcome you back for an even better stay! Best regards, The Management
230 meters to public transportation
Airport transfer
Free Wi-Fi in all rooms!
Breakfast [free]
“Nice hotel, but.....”
I heard this hotel was new so we wanted to try it out for our daughers birthday. When we arrived, the staff was very friendly and security is good. I requested a king bed when I booked, but they advised that they were all taken. I do not understand why I can request a king bed, if they will not hold one for me. We were provided a room with 2 double beds. When we got up to the room, it was clean, but there was a few things in need of repair. The shelf below the TV was seemingly about to fall off the wall. The water in the bathroom was lukewarm at best, so a hot shower is out of the question. The A/C was really cold though. The pool is excellent, that is what made it worth the stay, the pool alone. If it was dependent on the room, I would not come again. The breakfast buffets was average at best. On the day we went, seems they were only serving fish and I hate fish. Their fresh baked cookies are great though and there is fresh baked bread. Staff was accomodating to our needs its just the hotel limits the experience.
Dear Lucas, Thank you for sharing your feedback. We're glad you enjoyed the pool and our baked goods, but we're sorry for the issues you faced with the room and breakfast. We're working on fixing those things. We appreciate your honesty and hope to give you a better experience next time. Thank you again for staying with us! Warm regards, The Management