THE SERAI COTTAGE DOWNTOWN HOTEL

3 stars out of 5
JALAN TENGKU MOHAMMAD (JALAN LAPANGAN TERBANG), Seberang Takir / Airport, Kuala Terengganu, Malaysia, 21300

Highlights

Check-in [24-hour]

Free Wi-Fi in all rooms!

Daily housekeeping

Convenience store

Restaurant [halal]

Facilities

Free Wi-Fi

Swimming pool

Free parking

Front desk [24-hour]

Restaurant

Pool (kids)

Breakfast

Room service

About us

Ideal for two travelers, The Serai Cottage Downtown Hotel near Kuala Terengganu Airport in Seberang Takir offers serene coastal vibes and vibrant local markets. Relax in air-conditioned rooms with free WiFi; select rooms feature calming outdoor views. Amenities include a swimming pool, kids-friendly facilities, and express check-in/check-out. Just 1.8 km away, visit the iconic Tengku Tengah Zaharah Mosque, a cultural landmark. Convenient access to public transit and diverse local breakfast options make this downtown gem unforgettable. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

7 travelers have booked today.

Location 8.1
Service 8.0
Value for money 7.6
Facilities 7.5

Based on 861 verified reviews

Location

8.1

Service

8.0

Value for money

7.6

Facilities

7.5

Cleanliness

7.2

See map

8.1Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Tengku Tengah Zaharah Mosque
1.8 km
Crystal Mosque
4.6 km
Pasar Payang
4.8 km
Muzium Negeri Terengganu
4.8 km
Bukit Puteri
4.9 km
Closest landmarks
Sabasun Hypermarket
370 m
Klinik Medicare An-Nuur
700 m
Stadium Tertutup Gong Badak
740 m
Sultan Mizan Zainal Abidin Sport Centre
850 m
Masjid Kg Gong Kijang
960 m

Good to know

Value for money7.6
Location rating8.1
Nearest airportSultan Mahmud Airport (TGG)
Distance to airport2.0 km

Rooms available at THE SERAI COTTAGE DOWNTOWN HOTEL

Family 4 People
...
  • Room size: 22 m²/237 ft²
  • Outdoor view
  • 2 queen beds
Enter dates to see prices
Executive Family Room
...
  • Room size: 24 m²/258 ft²
  • Outdoor view
  • 2 king beds
Enter dates to see prices
Three-Bedroom Apartment
...
  • Room size: 56 m²/603 ft²
  • Outdoor view
  • 1 sofa bed & 1 single bed a...
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Standard Queen
...
  • Room size: 18 m²/194 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
King Room
...
  • Room size: 24 m²/258 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Family Room
...
  • Room size: 20 m²/215 ft²
  • Outdoor view
  • 1 queen bed and 1 single be...
Enter dates to see prices
2 Single Twin Beds
...
  • Room size: 18 m²/194 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Queen Classic Room
...
  • Room size: 24 m²/258 ft²
  • Smoking allowed
  • 1 queen bed
Enter dates to see prices
Queen Serai Room
...
  • Room size: 18 m²/194 ft²
  • Smoking allowed
  • 1 queen bed
Enter dates to see prices
Triple Room
...
  • Shower
  • 2 queen beds
Enter dates to see prices

Frequently asked questions

While on holiday with your family, your kids can also discover the fun in sports and recreation facilities offered at THE SERAI COTTAGE DOWNTOWN HOTEL such as kids pool.

While staying at THE SERAI COTTAGE DOWNTOWN HOTEL, jump start your getaway by checking out the closest attraction in walking distance to the property such as Sabasun Hypermarket.

The typical room rate for THE SERAI COTTAGE DOWNTOWN HOTEL in the past month is 142.17 MYR, compared to city's average of 228.83 MYR.

Verified guests that stayed at THE SERAI COTTAGE DOWNTOWN HOTEL have given this property a rating of 8.079 for its exceptional location as the primary highlight for their stay.

60.0% of our verified customer assessments have given a positive review and remarks about this property's Wi-Fi. You can look up on more detailed customer reviews, and comments for THE SERAI COTTAGE DOWNTOWN HOTEL down in the review section.

Verified solo travelers that have stayed at this property have given THE SERAI COTTAGE DOWNTOWN HOTEL an average rating of 7.9. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

Past business travelers that have stayed at this property have given THE SERAI COTTAGE DOWNTOWN HOTEL an average rating of 7.2. You can look up more detailed customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

Verified families with older children that have stayed at this property have given THE SERAI COTTAGE DOWNTOWN HOTEL an average rating of 7.4. You can look up more specific customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

Past group travelers that have stayed at this property have given THE SERAI COTTAGE DOWNTOWN HOTEL an average rating of 7.2. You can find more comprehensive customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

Past local travelers that have stayed at this property have given THE SERAI COTTAGE DOWNTOWN HOTEL an average rating of 8.2. You can look up on more specific customer testimonials, and feedback for this property down in the review section.

THE SERAI COTTAGE DOWNTOWN HOTEL’s location in the Seberang Takir / Airport neighborhood puts it in close proximity to popular destinations including Tengku Tengah Zaharah Mosque.

The closest airport to THE SERAI COTTAGE DOWNTOWN HOTEL is Sultan Mahmud Airport, 2.0 km away.

More about THE SERAI COTTAGE DOWNTOWN HOTEL

More about THE SERAI COTTAGE DOWNTOWN HOTEL









Stay Active at THE SERAI COTTAGE DOWNTOWN HOTEL's Sports Facilities

At THE SERAI COTTAGE DOWNTOWN HOTEL, we understand the importance of staying active during your travels. That's why we offer a range of top-notch sports facilities to keep you energized and in shape throughout your stay. Take a refreshing dip in our outdoor pool, the perfect place to cool off and relax under the warm Malaysian sun. Whether you want to swim a few laps or simply lounge by the poolside with a refreshing drink, our pool area provides a tranquil oasis for guests to unwind and enjoy some leisure time. For fitness enthusiasts, our 24-hour fitness center is equipped with state-of-the-art equipment to help you maintain your workout routine. Whether you prefer cardio exercises, weightlifting, or strength training, our fitness center has everything you need to stay active and fit. With our convenient 24-hour access, you can exercise at any time that suits your schedule. Stay active and make the most of your stay at THE SERAI COTTAGE DOWNTOWN HOTEL with our exceptional sports facilities. Whether you want to take a refreshing swim or break a sweat at our fitness center, we have everything you need to stay in shape and enjoy a rejuvenating stay in Kuala Terengganu, Malaysia.

Convenience at Your Fingertips: THE SERAI COTTAGE DOWNTOWN HOTEL's Facilities

At THE SERAI COTTAGE DOWNTOWN HOTEL, convenience is not just a word, but a way of life. With a range of top-notch facilities, this hotel ensures that your stay is as comfortable and hassle-free as possible. First and foremost, the hotel offers excellent room service, providing guests with the convenience of enjoying delicious meals in the comfort of their own rooms. Whether it's a hearty breakfast to kickstart your day or a late-night snack to satisfy those midnight cravings, the attentive staff at THE SERAI COTTAGE DOWNTOWN HOTEL is always ready to cater to your culinary desires. In this digital age, staying connected is essential, and THE SERAI COTTAGE DOWNTOWN HOTEL understands that. With Wi-Fi available in all public areas, guests can easily stay connected with loved ones or catch up on work while enjoying the hotel's cozy ambiance. Additionally, free Wi-Fi is provided in all rooms, ensuring that you can surf the web or stream your favorite shows without any interruptions. For those last-minute essentials or snacks, the convenience store located within the hotel premises is a lifesaver. Forget something? No worries! The store is well-stocked with a variety of products, making it easy to grab what you need without having to venture far. Lastly, THE SERAI COTTAGE DOWNTOWN HOTEL takes pride in its daily housekeeping service. With meticulous attention to detail, the dedicated housekeeping staff ensures that your room is always clean, tidy, and inviting. You can relax and unwind knowing that your accommodation is well-maintained and in pristine condition. With these exceptional convenience facilities, THE SERAI COTTAGE DOWNTOWN HOTEL goes above and beyond to make your stay in Kuala Terengganu, Malaysia, a truly memorable one.

Convenient Car Parking at THE SERAI COTTAGE DOWNTOWN HOTEL

At THE SERAI COTTAGE DOWNTOWN HOTEL, we understand the importance of hassle-free travel. That's why we provide convenient car parking facilities for our guests. With our onsite car park, you can rest assured that your vehicle is safe and secure throughout your stay. Best of all, our car park is free of charge, allowing you to save money and explore Kuala Terengganu without any worries. Whether you're traveling with your own car or renting one, our spacious car park ensures that you'll always find a spot to park. Experience the convenience and peace of mind that comes with our car parking facilities at THE SERAI COTTAGE DOWNTOWN HOTEL.





Indulge in Exquisite Dining at THE SERAI COTTAGE DOWNTOWN HOTEL

At THE SERAI COTTAGE DOWNTOWN HOTEL, guests can experience a delightful culinary journey with its exceptional dining facilities. From the comfort of your room, you can enjoy the convenience of room service, allowing you to savor delectable dishes without leaving the comfort of your accommodation. The hotel's dedicated staff ensures that your room is impeccably cleaned and tidied up with daily housekeeping services, providing you with a hassle-free stay. For a truly authentic Malaysian dining experience, head to the hotel's halal restaurant. Indulge in a wide array of tantalizing dishes prepared with the finest local ingredients. From traditional Malay delicacies to international favorites, the restaurant offers a diverse menu that caters to all tastes and preferences. Whether you are looking for a hearty breakfast, a satisfying lunch, or an exquisite dinner, the halal restaurant at THE SERAI COTTAGE DOWNTOWN HOTEL is sure to impress. Start your day off right with the hotel's breakfast buffet. Wake up to a tempting spread of freshly baked pastries, tropical fruits, hot and cold beverages, and a variety of local and international breakfast specialties. With a wide selection of dishes to choose from, you can fuel up for a day of exploring Kuala Terengganu with a satisfying and delicious breakfast at THE SERAI COTTAGE DOWNTOWN HOTEL.

Comfortable and Spacious Rooms at THE SERAI COTTAGE DOWNTOWN HOTEL

At THE SERAI COTTAGE DOWNTOWN HOTEL in Kuala Terengganu, Malaysia, you will find a range of comfortable and spacious rooms to suit your needs. Whether you are traveling with your family or looking for a cozy retreat, this hotel has the perfect room for you. For families or groups of four, the Family 4 People room offers ample space and features two queen beds, ensuring everyone has a comfortable place to rest. The room is tastefully decorated and designed to provide a relaxing atmosphere for you and your loved ones. If you are traveling solo or as a couple, the Standard Queen room is an excellent choice. With a cozy queen bed, it offers all the comforts you need for a peaceful night's sleep. The room is thoughtfully furnished and provides a cozy ambiance for a memorable stay. Booking your stay at THE SERAI COTTAGE DOWNTOWN HOTEL through Agoda guarantees you the best prices and a hassle-free experience. With Agoda's user-friendly platform, you can easily compare room rates and availability, ensuring you get the best deal for your preferred room type. So, why wait? Book your stay now and enjoy a comfortable and affordable stay at THE SERAI COTTAGE DOWNTOWN HOTEL.

Seberang Takir / Airport: A Convenient Gateway to Kuala Terengganu

Located just a short distance from THE SERAI COTTAGE DOWNTOWN HOTEL, Seberang Takir / Airport serves as a convenient gateway to the vibrant city of Kuala Terengganu. This modern airport offers a range of domestic and international flights, making it easily accessible for travelers from all around the world. Upon arrival at Seberang Takir / Airport, guests will find themselves immersed in the rich culture and natural beauty of Kuala Terengganu. The airport is situated near the picturesque Terengganu River, providing a stunning backdrop for a leisurely stroll or a relaxing boat ride. Visitors can also explore the nearby traditional fishing village, where they can witness the local way of life and sample fresh seafood delicacies. With its strategic location, Seberang Takir / Airport offers easy access to the city's top attractions. Guests can visit the iconic Crystal Mosque, a magnificent structure made of steel and glass that reflects beautifully on the river. The nearby Islamic Heritage Park is also worth a visit, with its impressive collection of Islamic art and architecture. Whether you're arriving in Kuala Terengganu for business or leisure, Seberang Takir / Airport is the perfect starting point for your adventure. With its convenient location and proximity to THE SERAI COTTAGE DOWNTOWN HOTEL, guests can enjoy a seamless travel experience and explore all that this charming city has to offer.

Convenient Transportation Options from Kuala Terengganu Airport to THE SERAI COTTAGE DOWNTOWN HOTEL

Located in Seberang Takir / Airport, Kuala Terengganu, Malaysia, THE SERAI COTTAGE DOWNTOWN HOTEL offers a charming and comfortable stay for travelers visiting the city. Getting to the hotel from Kuala Terengganu Airport is a breeze, thanks to the convenient transportation options available. One of the easiest ways to reach THE SERAI COTTAGE DOWNTOWN HOTEL from the airport is by taxi. As you step out of the arrivals hall, you'll find a fleet of taxis waiting to take you to your destination. The journey to the hotel takes approximately 15 minutes, depending on traffic conditions. Taxis in Kuala Terengganu are metered, ensuring a fair and transparent fare. It's always a good idea to negotiate the fare with the driver before starting the journey. For those looking for a more budget-friendly option, public buses are also available from the airport to THE SERAI COTTAGE DOWNTOWN HOTEL. The nearest bus stop is just a short walk from the airport terminal. Buses operate at regular intervals and provide a cost-effective way to reach the hotel. However, do note that the journey may take slightly longer compared to a taxi. Whether you choose to take a taxi or a bus, the journey from Kuala Terengganu Airport to THE SERAI COTTAGE DOWNTOWN HOTEL is a convenient and hassle-free experience. Upon arrival, you'll be greeted by the hotel's warm and friendly staff, ready to ensure you have a memorable stay in Kuala Terengganu.

Discover the Vibrant Surroundings of THE SERAI COTTAGE DOWNTOWN HOTEL

Nestled in the heart of Kuala Terengganu, THE SERAI COTTAGE DOWNTOWN HOTEL offers a convenient location close to several prominent landmarks and attractions. One of the notable landmarks nearby is the Tengku Tengah Zaharah Mosque, an architectural masterpiece that showcases the rich Islamic heritage of Malaysia. Visitors can marvel at the intricate designs and stunning domes of this magnificent mosque. Sports enthusiasts will be delighted to find the Stadium Tertutup Gong Badak and Sultan Mizan Zainal Abidin Sport Centre within easy reach of the hotel. These state-of-the-art facilities host various sporting events and offer recreational activities for both locals and tourists. Whether you're a fan of football, basketball, or other sports, these stadiums provide an exciting atmosphere to cheer for your favorite teams. For those looking to indulge in some retail therapy, the Giant hypermarket is just a stone's throw away from the hotel. Here, you can explore a wide range of products, from groceries to household items, making it a convenient one-stop shopping destination. Additionally, the Masjid Al Ikhlas and Sultan Mizan Zainal Abidin Stadium are also nearby, adding to the vibrant atmosphere of the surrounding area. Nature lovers can visit Farmasi Warisan, a charming botanical garden that offers a serene escape from the bustling city. Take a leisurely stroll amidst lush greenery, admire the vibrant flowers, and enjoy the fresh air. It's the perfect place to unwind and reconnect with nature. The surrounding area also caters to healthcare needs, with facilities such as Pusat Rawatan Dialisis Islah Gong Badak, Klinik Aishah & Akma, and Klinik Pergigian Norisah in close proximity. Guests can have peace of mind knowing that medical assistance is easily accessible. With its prime location near these landmarks and attractions, THE SERAI COTTAGE DOWNTOWN HOTEL is an ideal choice for travelers looking to explore the vibrant city of Kuala Terengganu.





Delicious Dining Options Just Steps Away

When staying at THE SERAI COTTAGE DOWNTOWN HOTEL, you'll be delighted to find a wide array of dining options right at your doorstep. Whether you're craving local delicacies or international flavors, there's something for everyone. Foodtruck Drawbridge Terengganu is a popular choice for those looking to sample delicious street food, while Air Buah Gelas Besar Terengganu 'Air Buah Pak San' offers refreshing fruit juices and beverages. If you're in the mood for traditional Malaysian cuisine, Nasi Kukus F1 is a must-try. For those who prefer fried chicken, Kd Fried Chicken is the go-to spot. Seafood lovers will be pleased with the fresh catches at D' Tunggal Seafood, while AMKI Cafe is perfect for a cozy coffee break. Sofiyya Bistro offers a mix of Western and Asian dishes, and BTB2209 is a great choice for those seeking authentic local flavors. Don't miss out on the crispy and flavorful Ikan Celup Tepung (ICT) Teluk Ketapang at D Coconut Cafe. Lastly, Makang Makang is a fantastic option for those seeking a variety of Malaysian street food. With such a diverse range of dining options, you'll never run out of delicious choices during your stay at THE SERAI COTTAGE DOWNTOWN HOTEL.





Affordable Luxury at THE SERAI COTTAGE DOWNTOWN HOTEL

Experience a luxurious stay at THE SERAI COTTAGE DOWNTOWN HOTEL without breaking the bank. With an average room price of just $38, this hotel offers exceptional value for money. Compared to the average price of a hotel room in Kuala Terengganu, which stands at $41, THE SERAI COTTAGE DOWNTOWN HOTEL provides an affordable option for travelers seeking comfort and convenience. Despite its affordable rates, THE SERAI COTTAGE DOWNTOWN HOTEL does not compromise on quality. Each room is meticulously designed with modern amenities and stylish decor, ensuring a comfortable and relaxing stay. From cozy single rooms to spacious suites, guests can choose from a variety of accommodation options that cater to their preferences and budget. Whether you are traveling for business or leisure, THE SERAI COTTAGE DOWNTOWN HOTEL offers a prime location in the heart of Kuala Terengganu. Situated close to popular attractions, shopping centers, and dining options, guests can easily explore the vibrant city without any hassle. So why settle for an average hotel room when you can enjoy affordable luxury at THE SERAI COTTAGE DOWNTOWN HOTEL? Book your stay now and experience exceptional hospitality at an unbeatable price.

Exceptional Service and Friendly Staff

THE SERAI COTTAGE DOWNTOWN HOTEL in Kuala Terengganu receives rave reviews for its exceptional service and friendly staff. Guests have consistently praised the hotel's helpful and friendly staff, who go above and beyond to ensure a pleasant stay. From the moment you arrive, you can expect a warm welcome and attentive service throughout your stay. The staff at THE SERAI COTTAGE DOWNTOWN HOTEL are known for their professionalism and friendliness, making guests feel right at home. They are always ready to assist with any requests or queries, ensuring that every guest's needs are met. Whether it's providing recommendations for local attractions or arranging transportation, the staff are dedicated to ensuring a memorable experience. In addition to the outstanding service, guests also appreciate the hotel's cleanliness. THE SERAI COTTAGE DOWNTOWN HOTEL maintains high standards of cleanliness, ensuring that the rooms and common areas are spotless. This attention to detail contributes to a comfortable and enjoyable stay for all guests. With its convenient location, THE SERAI COTTAGE DOWNTOWN HOTEL offers easy access to many attractions and amenities. Guests have enjoyed exploring the surrounding area and have found the hotel to be a great base for their adventures in Kuala Terengganu. Whether you are staying for a couple of nights or longer, you can expect a pleasant and enjoyable experience at THE SERAI COTTAGE DOWNTOWN HOTEL.

A Charming Oasis in the Heart of Kuala Terengganu

Discover the delightful haven of THE SERAI COTTAGE DOWNTOWN HOTEL, where guests are raving about their memorable experiences. With an overall rating of 7.4, this hotel has managed to impress visitors with its exceptional value, convenient location, and friendly staff performance. One of the standout features of this hotel is its unbeatable value. Guests have praised the reasonable rates offered at THE SERAI COTTAGE DOWNTOWN HOTEL, considering the high level of comfort and service provided. Whether you are a budget-conscious traveler or simply seeking good value for your money, this hotel offers a fantastic option without compromising on quality. Situated in the heart of Kuala Terengganu, the location of THE SERAI COTTAGE DOWNTOWN HOTEL receives high marks from guests. With a rating of 7.8, visitors appreciate the convenience of being close to popular attractions, shopping areas, and dining options. Whether you are exploring the historic sites of the city or simply indulging in retail therapy, you can easily access everything you need from this centrally located hotel. The staff performance at THE SERAI COTTAGE DOWNTOWN HOTEL is another aspect that guests consistently praise. With a rating of 7.8, the dedicated and attentive staff members go above and beyond to ensure a pleasant stay for every guest. From the warm welcome at check-in to the helpful recommendations for local attractions, the staff's professionalism and friendliness contribute to a positive and memorable experience. Experience the charm and convenience of THE SERAI COTTAGE DOWNTOWN HOTEL in Kuala Terengganu. With its exceptional value, prime location, and outstanding staff performance, this hotel promises a delightful stay for every guest.

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Amenities and facilities

Very good7.5

Facilities

Most talked about facilities

Languages spoken
  • English
  • Malay
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Swimming pool
  • Swimming pool [outdoor]
Dining, drinking, and snacking
  • Breakfast [buffet]
  • Restaurant [halal]
  • Room service
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Convenience store
  • Daily housekeeping
  • Elevator unavailable
  • Facilities for disabled guests
  • Smoking area
For the kids
  • Family/child friendly
  • Family room
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Security [24-hour]
Getting around
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
Available in all rooms
  • Desk
  • Free bottled water unavailable
  • Internet access – wireless
  • Private bathroom
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • TV [flat screen]

Location

JALAN TENGKU MOHAMMAD (JALAN LAPANGAN TERBANG), Seberang Takir / Airport, Kuala Terengganu, Malaysia, 21300

Excellent8.1

Location

Airports
  • Sultan Mahmud Airport (TGG)
    2.0 km
  • Kota Bharu Airport (KBR)
    126.8 km
Hospital or clinic
  • Klinik Medicare An-Nuur
    700 m
Shopping
  • Pasar Payang
    4.8 km
Convenience store
  • On-site
Cash withdrawal
  • ATM
    950 m

What's nearby

Popular landmarks
  • Tengku Tengah Zaharah Mosque
    1.8 km
  • Crystal Mosque
    4.6 km
  • Pasar Payang
    4.8 km
  • Muzium Negeri Terengganu
    4.8 km
  • Bukit Puteri
    4.9 km
  • Kampung China (Chinatown)
    4.9 km
  • Abidin Mosque
    5.1 km
  • Mydin Mall
    6.5 km
  • Pantai Batu Buruk
    7.2 km
Nearby landmarks
  • Sabasun Hypermarket
    370 m
  • Klinik Medicare An-Nuur
    700 m
  • Stadium Tertutup Gong Badak
    740 m
  • Sultan Mizan Zainal Abidin Sport Centre
    850 m
  • Masjid Kg Gong Kijang
    960 m
  • Pusat Rawatan Dialisis Islah Gong Badak
    970 m
  • Sultan Mizan Zainal Abidin Stadium
    1.0 km
  • Klinik 1 Malaysia
    1.1 km
  • Giant
    1.2 km
  • Klinik Perdana Seberang Takir
    1.6 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Travel time to airport (minutes)10
Extras
  • Breakfast charge (unless included in room price)15 MYR
The property
  • Year property opened2019
  • Number of floors2
  • Number of rooms 45

Reviews of THE SERAI COTTAGE DOWNTOWN HOTEL from real guests

Provided by verified guests of

Agoda logo
7.6
  • Location score 8.1 out of 10
    Location8.1
  • Service score 8 out of 10
    Service8.0
  • Value for money score 7.6 out of 10
    Value for money7.6
  • Facilities score 7.5 out of 10 and is a high score in Kuala Terengganu
    Facilities7.5
  • Cleanliness score 7.2 out of 10
    Cleanliness7.2
High score for Kuala Terengganu

Rating

9+ Exceptional (91)
8-9 Excellent (30)
7-8 Very Good (61)
6-7 Good (32)
<6 Below Expectation (89)

Review summary

Powered by OpenAI

This hotel provides superb and welcoming service, with helpful staff always readily available. It boasts a prime location near attractions, eateries, shopping malls, and shop lots. Guests have praised the clean, well-maintained swimming pool that caters to both adults and kids.

Cleanliness has received some negative feedback with dirty bed sheets and dusty floors. Some guests have reported issues with the air-conditioning system, and a few have noted mosquito and insect infestations in their rooms.

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Showing 303 verified guest comments
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  1. 7.6
    Very good
    Muhammad from Malaysia
    Family with young children
    Family Room
    Stayed 1 night in June 2025

    “Good for family ”

    The room was generally clean and maintained to a reasonable standard, but it lacked spaciousness and could benefit from further improvements in terms of comfort and layout. While it served its purpose, there were areas where enhancements could make the stay more enjoyable, such as better use of space or updated furnishings. On a positive note, the hotel offered a pool, which was clean and well-kept, providing a refreshing option for relaxation. One of the standout aspects of the stay was the staff, who were consistently friendly, courteous, and willing to assist with any needs or questions, helping to create a welcoming and pleasant atmosphere throughout the visit.

    Reviewed June 02, 2025
  2. 8.4
    Excellent
    ZULIANA from Malaysia
    Family with young children
    Executive Family Room
    Stayed 2 nights in May 2025

    “Hmmm bolehlah”

    Katil besar, selesa. Toilet bersih. Takde lift, kena naik tangga! Kettle rosak, dah report tapi tak ganti. Air panas di pantry, takde. Tempat sangkut baju, adalaaa 3 paku! Towel hose/tempat nak gantung towel tak ada. Alas kaki keluar toilet, takde…berair jer depan bathroom. Harapkan pool je lah besar tapi cleanliness kurang, air keruh. Nak tinggal semalam bolehlah….but utk vacation, tak recommend.

    Reviewed May 29, 2025
  3. 7.2
    Very good
    Natasha from Malaysia
    Family with young children
    Family 4 People
    Stayed 1 night in June 2025

    “Boleh la untuk tidur saja”

    Saya dpt bilik 101. Ada sedikit komen dan harap ada penambah baikan dari segi fasiliti. Bilik sy dpt tu aircond dkt tengah antara dua katil Q. Aircond tak berapa sejuk plus bilik luas aircond tak rasa ke depan dkt dgn ruang ada sinki solat kt situ berpeluh jgk. Mgkin owner blh ubah kedudukan dkt dinding tepi sinki tp menghadap ke arah katil. Toilet plak tmpt sangkut baju nk jatuh&dkt dgn shower. Kalau blh letak tinggi sikit so tak basah baju yg disangkut. Cadar sy tak pasti ditukar atau tidak sbb mlm tu anak sy gatal 1bdn dan naik ruam. Hrp ada penambahbaikan.

    Reviewed July 01, 2025
  4. 9.6
    Exceptional
    Nurnaini from Malaysia
    Family with teens
    Standard Queen
    Stayed 1 night in September 2024

    “A affordable budget hotel”

    Superb . Although small room standard queen ..enough for two adult people. Clean , attracted design and value for traveller. Swimming pool is large for adult and kids. Very attractive. Although there no breakfast. there are many restaurant near this ...must drive aa. At Dataran Austin..many faccilities, restaurant. I give all stars for this

    Reviewed September 18, 2024
  5. 10.0
    Exceptional
    dayahauni from Malaysia
    Family with young children
    Family Room
    Stayed 1 night in June 2025

    “The serai cottage downtown hotel”

    Tq for being a wonderful hotel🥰 my family loved your hotel. InsyaAllah my family and ill come again

    Reviewed June 10, 2025
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