Hanoi Brilliant Hotel and Spa
2018

Hanoi Brilliant Hotel and Spa

44 Hang Trong Str, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam
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Deluxe Room - Room plan Hanoi Brilliant Hotel and Spa
Deluxe Room - Room plan
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    Exterior view Hanoi Brilliant Hotel and Spa
    Reception Hanoi Brilliant Hotel and Spa
    Deluxe Room - Room plan Hanoi Brilliant Hotel and Spa
    History Museum - 1.21 km from property Hanoi Brilliant Hotel and Spa
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    Lobby Hanoi Brilliant Hotel and Spa

    Guest reviews

    9,2
    Exceptional
    /10
    (474 reviews)See what guests said
    9,6
    Exceptional service
    Recommended by 95% of guests

    Property highlights

    • Airport transfer

    • Located in heart of Hanoi

    • Currency exchange

    • Free Wi-Fi in all rooms!

    This property is in high demand!Last booked 2 hours ago
    Exceptional
    Location
    9,5
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Mekong Quilts0 m
  • Airashi Silk20 m
  • Royal Silk30 m
  • Curve - 24 Hour Tailoring40 m
  • Ha Gallery60 m
  • Suffusive70 m
  • Phuong Dong Art Shop80 m
  • Art Vietnam Gallery80 m
  • Clouds90 m
  • K S and Friends Art Gallery90 m
  • Value for money9,2
    Distance to city center0.1 km
    Location rating9,5
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport4,3 km
    Select your room
    Suite Terrace
    Suite Terrace
    ...
    • Room size: 65 m²/700 ft²
    • City view
    • 1 king bed
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    Executive Suite City View
    Executive Suite City View
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 king bed
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    Suite Family Balcony City View
    Suite Family Balcony City View
    ...
    • Room size: 65 m²/700 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Connecting Rooms
    Connecting Rooms
    ...
    • Room size: 55 m²/592 ft²
    • City view
    • 2 single beds and 1 queen b...
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    Deluxe Room
    Deluxe Room
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 2 single beds or 1 double b...
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    Connecting Room City View
    Connecting Room City View
    ...
    • Room size: 65 m²/700 ft²
    • City view
    • 2 single beds and 1 king be...
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    Junior Connecting Room
    Junior Connecting Room
    ...
    • Room size: 55 m²/592 ft²
    • Shower
    • 2 single beds and 1 king be...
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    Executive Connecting Room with City View
    Executive Connecting Room with City View
    ...
    • Room size: 65 m²/700 ft²
    • Shower
    • 2 single beds and 1 super k...
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    Junior Suite City View
    Junior Suite City View
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 1 queen bed
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    Basic Single
    Basic Single
    ...
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      More about Hanoi Brilliant Hotel and Spa

      More about Hanoi Brilliant Hotel and Spa

      An overview

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      What they offer

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What to eat nearby

      Vietnamese cuisine
      Vietnamese cuisine
      80s Vietnamese Cuisine Restaurant
      60 m Vietnamese
      The Leaf
      80 m Vietnamese
      Carlsberg Bun Bo Nam bo'
      110 m Vietnamese
      Asian cuisine
      Asian cuisine
      Hanoi Imperial Restaurant
      80 m Asian, Cafe, Diner
      La Restaurant and Bar
      80 m Asian, Vietnamese
      Nguyen Sinh
      80 m Asian, French, Vietnamese
      Cafe
      Cafe
      Coffee Trung Nguyen
      60 m Cafe
      Stop-Cafe
      60 m Cafe, French, Vietnamese
      Apple Tart French Bakery
      60 m Cafe, European, French

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (474)Booking.com Reviews (272)
      9,2
      /
      10
      Exceptional
      Cleanliness9,2
      Facilities8,6
      Location9,5
      Service9,6
      Value for money9,2
      Provided by verified guests of Agoda
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      All guests (474)
      All room types

      Show reviews that mention 

      Showing 297 verified guest comments
      12345
      9,6
      Exceptional
      Dae from South Korea
      Solo traveler
      Deluxe Room
      Stayed 1 night in January 2019
      Brilliant Hotel is brilliant”
      All the staff are very kind and frendly. I was comfortable while I was staying there. I was satisfied with price, cleanliness, facilities, breakfast, kindness of staff. Especially thank you for Ann and manager
      Reviewed February 01, 2019
      Dear Dae, Thank you very much for posting a wonderful review about Hanoi Brilliant Hotel & Spa. We are so pleased that our hotel is just brilliant in many ways, including staffs, price, cleanliness, facilities, breakfast. Thank you for mentioning Ann and I. We and the rest of our team are more than happy to support you. Please come back to us very soon. Rest assured that a warm welcome awaits you right here. Best regards, Kim Nguyen Hotel Manager
      Responded February 03, 2019
      Hanoi Brilliant Hotel and Spa
      10,0
      Exceptional
      SONG from Singapore
      Solo traveler
      Deluxe Room
      Stayed 2 nights in January 2019
      Excellent Stay”
      I had a wonderful stay while at Hanoi thanks to the comfort and their emphasis on cleanliness of the hotel, and the room. The room was nicely designed with my favourite colour. Feel it was the best room that suits my taste. And aside that, breakfast was amazing. Limited selection, but made of quality produce and passion. And the staff was very friendly and helpful, with strong command of English compared to the general public and other hotels nearby. Overall, it was a 5-star stay at a very reasonable price.
      Reviewed January 20, 2019
      Dear Song, Woa, your review is just fantastic!!! Thank you so much for writing it. We really appreciate your kind compliments on every aspect of our property and service, and we are glad that you experienced a 5 star accommodation at a very reasonable price. Rest assured that we keep improving our service day by day by listening to guests's feedback, and yours made us proud that we are on the right track. Once again, thank you so much for staying with us. We look forward to seeing you very soon. Best regards, Kim Nguyen
      Responded January 30, 2019
      Hanoi Brilliant Hotel and Spa
      9,6
      Exceptional
      Kim
      Group
      Deluxe Room
      Stayed 1 night in January 2019
      Traveling, with friends, successful, Brilliant, Oklahoma(?)”
      I just chose suitable words to explain this brilliant place. All staff members are nice, room clean, my friend is lazy. So, everything is good staying this brilliant hotel. My mother is working in Korea, and I am traveling. I feel guilty. Mom, I love you.
      Reviewed January 17, 2019
      Dear Kim, Thank you so much for nice words to describe Hanoi Brilliant Hotel & Spa. We are so pleased that our staffs, room and everything else were good enough for you and your friends to experience a brilliant stay. Rest assured that we always strive to deliver the best service so that our guests will enjoy Hanoi trip and bring home with nice memories. Hopefully, we will have more chances to welcome you back to us. Wish you all the best!!! Kim Nguyen Hotel Manager
      Responded January 29, 2019
      Hanoi Brilliant Hotel and Spa
      9,6
      Exceptional
      Nozomi from Japan
      Couple
      Deluxe Room
      Stayed 2 nights in January 2019
      Good price, good location, good staff”
      We stayed for two nights. The staffs are nice and supportive. Their location is great to explore the old town. There was one thing which we have already told to the staff: the weakness of the water pressure for both shower and toilet. They told us that they are planning to update, so it’d be better in the near future.
      Reviewed January 07, 2019
      Dear Nozomi, Thank you so much for writing such a wonderful review about Hanoi Brilliant Hotel & Spa. We are very pleased to know that you had a two-night excellent stay with nice staffs and great location. We are so much sorry for the water pressure. As told you, we will plan to upgrade our facilities soon. Thank you for your kind understanding. Hopefully, we will have another chance to welcome you back very soon. With the best regards, Kim Nguyen Hotel Manager
      Responded January 09, 2019
      Hanoi Brilliant Hotel and Spa
      10,0
      Exceptional
      chun from Singapore
      Family with teens
      Executive Suite City View
      Stayed 3 nights in December 2018
      Excellent Service”
      Experienced excellent service from the staff particularly from Fiona, Phi Long and Jeremy. There was another lady at front desk who accompanied me to buy medicine for my son who developed a fever. Will stay again in next visit. A small but elegant hotel with 5 star service.
      Reviewed December 20, 2018
      Dear Chun, What a wonderful review to read!!! We are so pleased to know that you highly appreciated our service which is excellent and 5 star. Thank you so much for praising our staff, particularly Fiona, Phi Long, Jeremy and our front desk lady. Rest assured that we are always right beside our valued guests to make sure our guests fully enjoy their stay without any concerns. And we are delighted that we were successful in case of you. Hopefully, we will have another chance to welcome you and your family back soon. Wish you and your family good health, happiness & Happy New Year! Warmest regards, Kim Nguyen Hotel Manager
      Responded December 20, 2018
      Hanoi Brilliant Hotel and Spa
      8,4
      Excellent
      Mei from Malaysia
      Group
      Deluxe Room
      Stayed 2 nights in December 2018
      Convenient and Value for money”
      I think hanoi can consider one of the most hospitality country. Upon reaching the hotel, most of their hotel staff will come out to welcome you. The registration process they made it easy. After provide them the necessary documents, they will handle all the registration process while you enjoying your welcome drinks. The size of the room is acceptable with the value paid. I assume all the hanoi hotel doesn't come with very spacious room size as it most of the building is tall and narrow. Toilet is clean but they are using glass door for toilet. So in terms of privacy i feels it's not so comfortable. They provide a very nice breakfast on the rooftop and just the space is limited hence it can't accommodate big crowd at once. Location of the hotel is very convenient and just a walking distance to the lake. Definitely will be one of my choice if i return to Hanoi with the value of money paid.
      Reviewed December 19, 2018
      Dear Mei, Thank you so much for your very detailed review and nice words about Hanoi Brilliant Hotel & Spa. We are delighted to read that you enjoyed a seamless stay corresponding with the value of money paid. We are truly sorry for the not very much spacious room, frosted toilet glass door and limited restaurant, but we are glad that you kindly understand the common situation in Hanoi hospitality. Rest assured that we continuously strive to provide an exceptional experience for all our guests as well as to look up to your expectations. Thank you again for taking time sharing your personal experience with us, and we are proud of being your choice when you return to Hanoi. We are all looking forward to seeing you again. Best regards, Kim Nguyen Hotel Manager
      Responded December 20, 2018
      Hanoi Brilliant Hotel and Spa
      10,0
      Exceptional
      manutchporn from Thailand
      Solo traveler
      Executive Suite City View
      Stayed 3 nights in March 2019
      Great accommodation and Convenient”
      accommodation is nice and clean breakfast is delicious and all staff are helpful If get back to Hanoi will surely stay here again :)
      Reviewed March 05, 2019
      Dear Manutchporn, Thank you very much for your top rating Hanoi Brilliant Hotel and Spa. Your feedback is crucial to our business as it clearly shows how successful our performance is to live up to your expectations. We can't wait to welcome you on your next trip. Best wishes to you. Dante Hua(Mr.) Customer Service Manager
      Responded March 10, 2019
      Hanoi Brilliant Hotel and Spa
      10,0
      Exceptional
      Chen from China
      Solo traveler
      Executive Suite City View
      Stayed 5 nights in February 2019
      Excellent ”
      Good location, you can find the Circle K, PHO 10 and Cafe Runam within 500m. Near to the Hoan Kiem Lake, you can walk along the lake after dinner. The staffs are kindly and helpful. Highly recommand and will stay again.
      Reviewed February 18, 2019
      Dear Mr. Chen, Thank you very much for the best scoring Hanoi Brilliant Hotel and Spa. You review is the biggest reward for our team. We are pleased that you were completely satisfied with our service and location. Rest assured that we keep doing our good work to look up to your expectations. Once again, thank you so much for staying with us. We are looking forward to welcoming you back soon. Best regards, Dante Hua Customer Service Manager
      Responded March 01, 2019
      Hanoi Brilliant Hotel and Spa
      10,0
      Exceptional
      Jose from Portugal
      Couple
      Deluxe Room
      Stayed 1 night in November 2018
      Excellent Hotel in Hanoi”
      Very nice small Hotel with extremely friendly, polite and efficient staff. This Hotel is small and with not many rooms, some of them without a window but the team of employees make it up as they do everything in their hands to make your stay memorable. Nice breakfast with plenty of little details that makes your stay personalized and very enjoyable. I recommend anyone to stay here
      Reviewed November 28, 2018
      Dear Jose, Thank you so much for this fantastic review. We are flattered to read such words of appreciation! It is always heartwarming to know that our guests appreciate the hard work of our team as well as kindly understand our disadvantages regarding the small size and some non-window rooms. I will forward your praises to the entire team; they are very motivated by such a positive feedback like yours. We believe that you returned home with nice memories. Thank you so much for recommending us to other travelers. We’re looking forward to welcoming you back to Hanoi Brilliant Hotel & Spa in a near future. Warmest regards, Kim Nguyen Hotel Manager
      Responded December 01, 2018
      Hanoi Brilliant Hotel and Spa
      9,2
      Exceptional
      kok from Malaysia
      Group
      Connecting Rooms
      Stayed 4 nights in October 2018
      Good location and fabulous customer service”
      Took an enclosed unit with two bedrooms (not connecting though) for my parents and myself, which gave us the needed privacy from other rooms on the same floor. The hotel is near to hoan kiem lake and surrounded by shops and restaurants. The friendly staff were attentive to our needs - thanks to Puong Tran and Liem (hope got their names right) and their other fellow colleagues who made our stay at this hotel a pleasant enjoyable one!
      Reviewed October 29, 2018
      Dear Kok, It is a great pleasure to read such a warm-hearted review like yours about Hanoi Brilliant Hotel & Spa. We are pleased to know you and your parents enjoyed a pleasant stay in our connecting room. Thank you for highlighting our central location and attentive staff, especially Phuong and Liem. I will pass your words to them. They must be very happy, of course. Once again, thank you so much for choosing us and we are looking forward to welcoming you back soon. Best regards, Kim Nguyen Hotel Manager
      Responded October 30, 2018
      Hanoi Brilliant Hotel and Spa
      9,6
      Exceptional
      Mary from United States
      Solo traveler
      Deluxe Room
      Stayed 2 nights in October 2018
      Brilliant lives up to its name”
      The staff at this hotel are amazing. They are genuinely thoughtful as well as efficient. They went out of their way to make sure I had a nice stay. Rooms, breakfast, and location are all great too. Would highly recommend to anyone!
      Reviewed October 25, 2018
      Dear Mary, Thank you so much for writing such a nice review about Hanoi Brilliant Hotel & Spa. We are pleased to hear your compliments about our staff together with rooms, breakfast, and location. Woahh, you mentioned all aspects of our property and service with a great appreciation. Thank you so much for that, and we will keep doing our good work to live up to our name "Brilliant" and our valued guests' expectations. Once again, thank you very much for recommending us. We are already looking forward to welcoming you back soon. Best regards, Kim Nguyen Hotel Manager
      Responded October 25, 2018
      Hanoi Brilliant Hotel and Spa
      9,2
      Exceptional
      Edel from Philippines
      Group
      Executive Suite City View
      Stayed 4 nights in October 2018
      Great!”
      The hotel was near the lake, and other establishments. The people from the reception made us feel like we were coming home every time we returned from our daily trips outside. Phil and Ms. Huong (actually, everybody!) were very helpful in answering all my queries. They have currency exchange for their guests. They efficiently arranged our transfer from the airport to the hotel as we arrived midnight. Breakfast may not have a wide variety but it was delicious and generous... try their ca phe sua da. The hotel also let us leave our baggage when we checked out (since our flight out was again late at night) and even offered us a place to freshen up before we went to the airport at no cost. Thanks again, everyone! I already recommended the hotel to a friend, and it will definitely be my choice upon my return.
      Reviewed October 23, 2018
      Dear Edel, Thank you so much for posting such a detailed, heartwarming review about Hanoi Brilliant Hotel & Spa. It is great to hear your praises about our location, which is very near Hoan Kiem lake, Cathedral, Water Puppet Show, etc. It is also great to know every member of our hotel team such as Phil and Huong made you feel like home with their friendly attitude and helpful service. Thank you for highlighting our breakfast and iced milk coffee. We are pleased to know you enjoyed food and drinks and appreciated our little things such as baggage storage or freshening-ups. We are also grateful to you for recommending our hotel to your friend and for your definite choice when you return to Hanoi. Rest assured that we are already looking forward to welcoming you back again. Best regards, Kim Nguyen Hotel Manager
      Responded October 24, 2018
      Hanoi Brilliant Hotel and Spa
      8,8
      Excellent
      Pham from Vietnam
      Family with young children
      Connecting Rooms
      Stayed 6 nights in October 2018
      Great service and location”
      Our family stayed here for a week. We really appreciate the warmest service that all staffs have showed to help us enjoy our holiday with my little naughty boy. Staffs responsed all our requests with their full kind. Thank you and will come back.
      Reviewed October 16, 2018
      Dear Pham, Thank you for taking the time to share your wonderful experience with Hanoi Brilliant Hotel & Spa on Agoda. We will never grow tired of reading your compliments about our helpful staff. We are happy to hear that you and your family enjoyed your stay with us and really appreciated our warm service. We will continue living up to our commitment to a service that comes from the heart and hope that your review will inspire others to discover our hotel. Thank you so much for your plan to come back to Hanoi Brilliant Hotel and Spa. We all look forward to welcoming you and your family back in a near future. With kind regards, Kim Nguyen Hotel Manager
      Responded October 16, 2018
      Hanoi Brilliant Hotel and Spa
      9,2
      Exceptional
      Ashley from Malaysia
      Couple
      Deluxe Room
      Stayed 3 nights in September 2018
      New, clean hotel.”
      Absolutely loved this hotel! From the staff to the cleanliness up to the location (which was right in the middle of Old Quarters). Only downside was probably the lack of window for my room. Otherwise, great place. Would definitely come back when I visit Hanoi again.
      Reviewed October 04, 2018
      9,6
      Exceptional
      SUK from Malaysia
      Group
      Deluxe Room
      Stayed 1 night in September 2018
      great hospitality!”
      The hotel is very clean.The layout of deluxe room is very user-friendly. The toilet is very spacious and clean despite of the white floor tiles. Every staff in the hotel was very friendly and attentive. They can communicate well in English. The bellboy is always smiling and helping us with our bags. The buffet breakfast spread is reasonable. The iced vietnamese coffee is very yummy. The staff is always clearing our tables and delivering our orders promptly. We are very happy with our stay. Ill definitely stay again in this hotel. Great Team and Keep up the good work. There's a 24 hrs convenience shop just 2 minutes walk with plenty of stores to buy cheap products within a stone throw away. thank you
      Reviewed September 19, 2018
      Dear SUK, I really would like to thank you very much for taking time to share your experiences at Hanoi Brilliant Hotel & Spa. We are absolutely delighted that we were able to create lasting memories for you. We are so thrilled to read that you highly appreciated our deluxe room, its cleanliness & spaciousness. We are also pleased to hear our staffs were able to impress you with their friendliness and helpfulness. Thank you a lot for emphasizing our breakfast, iced coffee and location. We are proud of locating at a central point surrounded by many shops & restaurants. As we place great importance in providing our guests great experiences, your feedback and encouragement is a big source of motivation for us to keep up good work. We all hope to welcome you back soon. Kind regards, Kim Nguyen Hotel Manager
      Responded September 20, 2018
      Hanoi Brilliant Hotel and Spa
      10,0
      Exceptional
      Kim from Hong Kong
      Business traveler
      Deluxe Room
      Stayed 1 night in September 2018
      Good Location, Great Breakfast”
      As I prefer a hotel close to Old Quarter, I pick Hanoi Brilliant. It's a few steps from Cathedral Church and beside the lake. Very clean room and bedding and the breakfast is semi-buffet served up in 9th floor with spectacular view. Everything is good except massage service would close at 10:00pm and the last admission is 9:00pm. A little bit too early.
      Reviewed September 12, 2018
      Dear KIM, Thank you so much for having taken the time to write such a favorable review of Hanoi Brilliant Hotel & Spa and for your compliments. It is very delightful to read that you enjoyed all aspects of our property and service. I’m also extremely glad that our prime location quickly leads you to Hoan Kiem lake and Cathedral. Thank you for praising our room, bedding and breakfast. We are sorry to hear that for you, The Touch Spa closes a bit early. Kindly be noted that our service strongly focuses on not only the quality and but also the sanitation. 10h00 p.m. is set as closing hour so that there is enough time for us to clean up and prepare for the next morning. Also, 10h00 p.m. is a standard business hour, so we look forward to your kind understanding. From all of us at Hanoi Brilliant Hotel & Spa, we thank you for your wonderful review and hope to host you again soon! Best regards, Kim Nguyen Hotel Manager
      Show more
      Hanoi Brilliant Hotel and Spa
      10,0
      Exceptional
      ARCHIE from Philippines
      Group
      Deluxe Room
      Stayed 3 nights in September 2018
      Superb!”
      Everything is superb! The manager is very nice, all inquiries thru emails were answered promptly. Airport to airport no problem. The facility is centrally located near shopping area. Clean hotel cozy bedroom! Breakfast many choices. The staffs very accommodating and nice! 👍👍👍
      Reviewed September 10, 2018
      Dear ARCHIE, Thank you so much for having taken the time to write such a favorable review of Hanoi Brilliant Hotel & Spa and for your compliments. It is very delightful to read that you enjoyed all aspects of your stay, including room, breakfast, inquiry handling, car service, etc. And I’m also extremely glad that our staffs have well taken care of you for a seamless experience. Our location is convenient as you have highlighted, not only to visit many tourist attractions but also to live the experience of Hoan Kiem lake in Hanoi. From all of us at Hanoi Brilliant Hotel & Spa, we thank you for your wonderful review and hope to host you again soon! Best regards, Kim Nguyen Hotel Manager
      Responded September 11, 2018
      Hanoi Brilliant Hotel and Spa
      10,0
      Exceptional
      JINYOUNG from South Korea
      Couple
      Suite Terrace
      Stayed 2 nights in January 2019
      Remembering the Hanoi Brilliant Hotel”
      I still can't forget the scenery of Hanoi. I was impressed by the accessibility of Hanoi Brilliant Hotel and the kindness of the staff. If I go again, I will choose the Brilliant Hotel. I will go back to room 700 where I stayed.
      Reviewed January 20, 2019
      Dear Jinyoung, Thank you so much for sharing your personal love for Hanoi Brilliant Hotel & Spa. We are pleased that you left Hanoi with nice memories, and you will stay in the room 700 again. Rest assured that our staffs always strive to best serve our valued guests, and we are proud of having impressed you. Please keep our nice memories in hearts. We believe that time is not so long, and we will meet each other again soon at our lobby. Best regards, Kim Nguyen Hotel Manager
      Responded January 29, 2019
      Hanoi Brilliant Hotel and Spa
      8,8
      Excellent
      TAN from Singapore
      Family with teens
      Deluxe Room
      Stayed 6 nights in December 2018
      Excellent”
      Great service from staff. They are all very helpful and friendly. Breakfast buffet comes with ala carte choices too. Great food to start off the day. However, will prefer if housekeeping can change the bedsheets daily. Overall, a pleasant stay for my whole family.
      Reviewed December 23, 2018
      Dear Tan, Thank you very much for your nice and warm review following your stay at Hanoi Brilliant Hotel & Spa. We are so pleased that you received a great service from friendly, helpful staff, and you had great food for breakfast. As for the bed sheets, kindly be noted that the bed sheets are changed on a daily basis and as per request. If you want to change your bed sheet, please contact the reception. We are more than happy to do it for you. Once again, thank you so much for staying with us. We look forward to welcoming you and your family back soon!!! Merry Christmas and Happy New Year!!! Best regards, Kim Nguyen Hotel Manager
      Responded December 25, 2018
      Hanoi Brilliant Hotel and Spa
      5,6
      Jose from Portugal
      Couple
      Deluxe Room
      Stayed 1 night in November 2018
      First stay perfect, second saty horrible”
      Our second stay at Brilliant Hotel was horrible. The room we got was a room with a window facing the rooms corridor???? The sink was full of hairs. We requested a wake up call at 4 in the morning as we had to go to the airport to take a flight and it never happened. Luckily we had set our alarm clock and when we went down to Reception the Receptionist and the bell boy were sleeping with blankets in the lobbby sofas, there was a motorbike in the lobby and the door locked with wood. Had to wake up the Receptionist and he was scared and told me they call the room to do they wake up call but the phone was not working, of course he was lying as he was completely sleeping and the phone was working perefectly, even if it wasnt in any Hotel they would go up to the room to wake you up as requested. The transfer I had booked by myself (not through the Hotel) was already waiting outside and the take away breakfast that we requested the night before was not ready so we had to wait again
      Reviewed December 14, 2018
      Dear Jose, Thank you so much for returning to us, but it is rather sad that this stay was not as perfect as the previous stay. Regarding the room, as we responded to your request of free room upgrade that we were sorry that we couldn't offer a free room upgrade this time, we are sad to know that our refusal made you so much disappointed. If you really insist on a room with window, we have many options for your booking such as Junior Suite City View, Family Room, etc. Please book your preferred room. Regarding the hairs, wake-up calls and breakfast, we are terribly shamed and sorry for it. Kindly be noted that these issues have been discussed seriously to make sure they will not reoccur in future. Thank you for bringing it to our attention. Anyway, we're glad that you could wake up as scheduled and have breakfast in time. Once again, we sincerely apologize for any inconveniences! We look forward to your comeback to turn your experience around! Best regards, Kim Nguyen Hotel Manager
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      Hanoi Brilliant Hotel and Spa
      |Exceptional 9,2
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      Experiences on Agoda. Because your room is just the beginning.

      • Exceptional location
      • St. Joseph's Cathedral (Nha Tho Lon)
      • Hanoi Railway Station is within 1.12 km