Hotel Promenade
Hotel Promenade
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Standard Double Room - Guestroom Hotel Promenade
Standard Double Room - Guestroom
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Interior view Hotel Promenade
Interior view
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Excellent
Location
8,0
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Very good
From 52 reviewsSee what guests said
7,4
/
10
Very good value for money
7,9
Recommended by 93% of guests
Value for money7,9
Distance to city center0.1 Km
Location rating8,0
  • 620 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Bar

Room choices
Standard Twin Room
Standard Twin Room
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Standard Double Room
Standard Double Room
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 king bed
Enter dates to see prices
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More about Hotel Promenade

More about Hotel Promenade

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Real reviews from real guests

Agoda Reviews (52)Booking.com Reviews (850)
7,4
/
10
Very good
From 52 reviews
Cleanliness6,8
Facilities6,8
Location8,0
Room comfort and quality6,7
Service7,4
Value for money7,9
Provided by verified guests of Agoda
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Standard Double Room
Standard Twin Room
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Showing 20 verified guest comments
8,0
Excellent
Muhammad from South Africa
Business traveler
Standard Twin Room
Stayed 1 night in September 2018
Very good”
very good, recommend it
Reviewed September 21, 2018
5,6
Wanda from South Africa
Business traveler
Standard Double Room
Stayed 3 nights in February 2018
Above average”
Carpets are very dirty. Though this hotel is good value for money, poor house keeping and catering can be a very bad turn off. These need drastic improvement.
Reviewed May 03, 2018
Dear Wanda Thank you for the review and we are so sorry to hear about your experience. Senior management has been informed so that the necessary improvements can be made. Housekeeping and the kitchen will be addressed so that this sort of incident does not occur again. Once again we are very sorry and we hope you will try us again and that you will find positive changes. Warm regards Staff and management Hotel Promenade
Responded May 11, 2018
Hotel Promenade
4,4
Vanessa from South Africa
Couple
Standard Twin Room
Stayed 2 nights in March 2018
Acceptable”
The rooms need to be upgraded . Bathroom needs to be revamped. I guess every room had something not working /broken . No urgency with the staff .
Reviewed April 04, 2018
Dear Vanessa Thank you for taking the time and reviewing the hotel. We are so sorry that the hotel did not meet up to your standards and expectations and we are working on making the necessary changes. Senior management has also bee notified and they will monitor the changes and assist the hotel where needed to it can be improved. Once again please accept our sincerest apologies. Warm regards Staff and management Hotel Promenade
Responded May 11, 2018
Hotel Promenade
2,0
PEET
Solo traveler
Standard Double Room
Stayed 1 night in November 2017
The Worst”
Room is worn down and filthy, shower curtain in tatters, no remote for TV. Parking inadequate, had to park in the street. Taps leaking, barfridge noise unbearable, had to disconnect it. Please stay away at all costs Peet Fourie
Reviewed November 05, 2017
Dear Mr Fourie Thank you very much for taking the time to evaluate your visit to The Hotel Promenade during
Responded December 28, 2017
Hotel Promenade
10,0
Exceptional
Somalika from India
Couple
Standard Double Room
Stayed 1 night in August 2017
Loved the hotel !”
its the best choice if you planning to stay in nelspruit.
Reviewed September 01, 2017
Dear Somalika Thank you very much for taking the time to evaluate your recent visit to The Hotel Promenade. It was indeed a pleasure being of service to you, and we are pleased to note that you have enjoyed your time here. Thank you, once again, and we are looking forward to welcoming you back. Kind Regards Willem Viviers General Manager
Responded September 04, 2017
Hotel Promenade
10,0
Exceptional
Natasha from South Africa
Couple
Standard Double Room
Stayed 1 night in November 2016
good hotel”
Good hotel
Reviewed November 07, 2016
Good Day Natasha Thank you very much for taking the time to complete our Guest Satisfaction review, following your recent visit to The Hotel Promenade. We are very pleased to note your satisfaction, and will certainly share your comment with the entire Team. Kind Regards Willem Viviers General Manager
Responded May 11, 2017
Hotel Promenade
8,8
Excellent
Elmarie from South Africa
Couple
Standard Double Room
Stayed 2 nights in July 2016
A Enslin”
Friendly staff. See to all our needs.
Reviewed July 05, 2016
Good Day Elmarie Thank you very much for taking the time to complete our Guest Satisfaction survey following your recent visit to The Hotel Promenade. We are indeed very pleased with your positive comment about our Staff, and will certainly share it with the entire Team. We are looking forward to welcoming you back at The Hotel Promenade Kind Regards Willem Viviers General Manager
Responded May 11, 2017
Hotel Promenade
6,4
Good
Yang from United States
Couple
Standard Double Room
Stayed 1 night in May 2016
Good location but needs lots of repairs”
Our hotel room was in need of renovation. The shower did not work well and splashed water all of the bathroom. The shower curtain was too small to cover the shower area. The bed was OK but the TV was placed so far from the bed that we couldn't see it from the bed, and there were no sofa to sit on. Anyway OK for one night but we would not go back there again.
Reviewed May 21, 2016
Dear Yang Than you very much for taking the time to complete our Guest Satisfaction survey. It was indeed a pleasure being of service to you, and we wish to thank you for bringing the shortcomins in respect of the Bedroom and Bathroom to our attention. I can assure you that we are already in the process of correcting it. Thank you, once again, and we are looking forward to welcoming you back Kind Regards Willem Viviers, General Manager
Responded May 15, 2017
Hotel Promenade
6,8
Good
Lorraine from New Zealand
Couple
Standard Double Room
Stayed 2 nights in May 2016
Ok for a short stay.”
Found this hotel a bit smelly in the hallways. Old musty smell. We had no hot water so had to shower in another room. Internet not very good. Kept cutting out. Food was good and staff pleasant and helpful.
Reviewed May 09, 2016
Good Day Lorraine Thank you very much for taking the time to evaluate your recent visit to The Hotel Promenade. Please allow me to personally apologise for the problem experienced with the shower and WiFi. I can assure you that we are in the process of correcting these shortcomings, and in addition, we will also be replacing the carpets in the hallways. Thank you, once again, and we are looking forward to welcoming you back. Kind Regards Willem Viviers General Manager
Responded August 08, 2017
Hotel Promenade
8,0
Excellent
Maboko from South Africa
Family with young children
Standard Double Room
Stayed 3 nights in September 2015
Good holiday& hotel best velue for money”
Bed & breakfast the best, hotel staff were very polite and professional. Julia Nyalunga the receptionist.she is the best.
Enjoyable, the best, just need to update your bathroom, also put a jug of fresh water next to the tea/coffee facilities daily.
Reviewed September 30, 2015
7,3
Very good
George from South Africa
Business traveler
Standard Double Room
Stayed 1 night in November 2014
It was a ok stay. Just needed a bed for the nigh. ”
Big room, Central Location and...
Fine for a 3star
Reviewed July 12, 2015
Good Day George With reference to your comment posted during November 2014, we are pleased to announce that we have now replaced all TV sets with 42 inch Flat screens, introduced Mini bar fridges in all rooms, tiled all rooms, replaced all head boards, and replaced all beds, linen and curtains. We wish to thank you for your support in the past, and look forward to welcoming you back. Kind Regards Willem Viviers General Manager
Responded August 08, 2017
Hotel Promenade
5,0
Garth from South Africa
Couple
Stayed 1 night in October 2014
Review”
position
not at all happy, the room was musty and noisy all night from the ally behind the hotel, the food was over cooked and cold
Reviewed November 03, 2014
7,7
Very good
R from United Kingdom
Solo traveler
Stayed 1 night in September 2014
Good hotel ”
The Promenade is well located in the centre of Mbombela
I have recently spent two separate nights at the Promenade, before and after a trip to Kruger. I like the hotel, it's comfortable with pleasant helpful staff. The rooms are of a good size with all necessary amenities. I would happily return there.
Reviewed September 28, 2014
8,0
Excellent
Garima from United States
Family with young children
Standard Double Room
Stayed 2 nights in June 2014
Comfortable stay”
Centrally located, clean and spacious room
We had a great stay. The only thing that we found odd was the poor lighting in the room. There was no light from the celling, only the bedside light which was very dim. Although, we didn't mind as we went in the room to sleep most days we were there but little bit more light would be nice. Other than that we were pretty happy with our stay.
Reviewed June 23, 2014
6,7
Good
Judy from South Africa
Couple
Standard Double Room
Stayed 2 nights in March 2014
It was not spectacular, but it was comfortable.”
Centrally located. Friendly atmosphere. Large rooms.
Stay was good. My original booking was not amended, so it was embarrassing for us to have to be turned away from breakfast both mornings, on the first day it was understandable and the second time was annoying. Reception was not really helpful till someone forwarded us the amended email from home.
Reviewed March 12, 2014
6,7
Good
Alexander from Germany
Couple
Stayed 1 night in January 2013
Great location and good enough”
Central location just next to bus stand for busses arriving from Maputo, big clean bright airy rooms
the hotel didn't have our reservation booked through Agoda which caused some confusion, but they checked us in and had it sorted by the morning. We ended up extending here for another 5 days. Big drawback is no internet or wireless anywhere in the hotel. Also no plug adapters for the South African plugs, but the hotel quickly provided us with one on request.
Reviewed January 06, 2013
5,0
Karin from South Africa
Business traveler
Stayed 5 nights in June 2012
Nightmare trip”
Clean beds
Bathrooms are old and run down. Hotel in very bad area in Nelspruit. Hotel manager rude and insulting. Waited over 30mins for omelette. Parikng area very small and can not accommodate all geusts,
Reviewed July 08, 2012
10,0
Exceptional
remy from France
Couple
Standard Double Room
Stayed 1 night in September 2017
Bon séjour sur la route du kruger”
Moment agréable, personnel aimable
Reviewed October 12, 2017
Dear Remy Thank you very much taking the time to evaluate your visit to The Hotel Promenade during October 2017. It was indeed a pleasure being of service to you, and we are looking forward to welcoming you back. Kind Regards Willem Viviers General Manager
Responded December 28, 2017
Hotel Promenade
8,8
Excellent
delphine from France
Solo traveler
Standard Double Room
Stayed 1 night in March 2016
très bon accueil, grande chambre ”
hôtel situé près du centre, l'accueil est parfait et le personnel se met en 4 pour vous satisfaire. l’intérieur de l'hôtel est très agréable, propre et meublé avec gout. seul bémol sur le côté restaurant qui est un peu kitch, le service est à revoir dans son ensemble, et malheureusement peu de choix quand l'occupation est faible. la qualité des plats reste bonne mais pas exceptionnelle. un merci tout particulier aux personnes de l'accueil, j'ai eu mon bus en courant (arrêt devant l'hôtel), mais je l'ai eu!
Reviewed April 11, 2016
Good Day Delphine Thank you very much for taking the time to evaluate your recent cisit to The Hotel Promenade. We are currently investigating our shortcomings, and I can assure you that it will be corrected as a matter of urgency. Thank you, once again, and we are looking forward to welcoming you back. Kind Regards Willem Viviers General Manager
Responded August 08, 2017
Hotel Promenade
7,7
Very good
Huang from China
Couple
Standard Double Room
Stayed 3 nights in April 2014
在市中心的酒店”
临近商业街。服务员热情。早餐还好。
酒店在市中心,附近有长途车站、超市、商业街,还算方便。服务员热情。早餐还好。 设备有些陈旧,如水龙头拧不紧,壁灯的螺丝松了等。只有在大堂才可以上网,很不方便。
Reviewed May 01, 2014
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