Kempinski Nile Hotel
Kempinski Nile Hotel
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Nile Superior Room - Guestroom Kempinski Nile Hotel
Nile Superior Room - Guestroom
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Lobby Kempinski Nile Hotel
Lobby
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Lobby Kempinski Nile Hotel
Lobby
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Interior view Kempinski Nile Hotel
Interior view
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Excellent
Location
8,1
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Excellent
From 127 reviewsSee what guests said
8,0
Recommended by 83% of guests
Value for money7,6
Distance to city center1 km
Location rating8,1
Nearest airportCairo International Airport (CAI)
Distance to airport19,3 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

Room choices
8,5
Excellent
Room comfort & quality
Deluxe Suite River View
Deluxe Suite River View
...
  • 100 m²/1076 ft²
  • River view
  • 2 single beds and 1 double ...
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Deluxe Suite
Deluxe Suite
...
  • 100 m²/1076 ft²
  • City view
  • 2 single beds and 1 double ...
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Junior Suite River View
Junior Suite River View
...
  • 65 m²/700 ft²
  • River view
  • 3 double beds and 1 king be...
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Deluxe City View
Deluxe City View
...
  • 36 m²/388 ft²
  • City view
  • 2 single beds and 1 double ...
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Imperial Suite
Imperial Suite
...
  • 300 m²/3229 ft²
  • River view
  • 1 double bed and 2 super ki...
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Deluxe River View
Deluxe River View
...
  • 36 m²/388 ft²
  • River view
  • 2 single beds and 1 double ...
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Nile Superior Room
Nile Superior Room
...
  • 33 m²/355 ft²
  • River view
  • 3 double beds
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Nile Deluxe Room
Nile Deluxe Room
...
  • 36 m²/388 ft²
  • Balcony/terrace
  • 1 super king bed
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Junior Suite
Junior Suite
...
  • 65 m²/700 ft²
  • City view
  • 2 single beds and 1 double ...
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Madina Deluxe Room
Madina Deluxe Room
...
  • 36 m²/388 ft²
  • Balcony/terrace
  • 1 super king bed
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More about Kempinski Nile Hotel

More about Kempinski Nile Hotel

An overview

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Nearest essentials

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What they offer

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What's nearby

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (127)Booking.com Reviews (2920)
8,0
Cleanliness8,5
Facilities7,2
Location8,1
Room comfort and quality8,5
Service8,1
Value for money7,6
Provided by verified guests of Agoda
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Showing 94 verified guest comments
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8,8
Excellent
James from United States
Solo traveler
Madina Deluxe Room
Stayed 2 nights in September 2018
Great staff, good food, ”
Great oasis in a chaotic city. Food is good, and the staff is very helpful.
Reviewed September 16, 2018
Dear Mr James, Greetings from Kempinski Nile Hotel. We were privileged and delighted that you enjoyed your visit here at our hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We look forward to accompanying you soon at Kempinski Nile Hotel. Warm regards, Henri Ruiz, General manager, Kempinski Nile Hotel.
Responded September 17, 2018
Kempinski Nile Hotel
8,8
Excellent
Abdulelah from Saudi Arabia
Business traveler
Madina Deluxe King
Stayed 2 nights in August 2018
Error from Agoda ruined my stay”
I booked nile deluxe room and when came to the hotel I was told that my room is not nile room, it is madina room and that what Agoda had booked for me. I showed the reception my online booking confirmation but didn’t work the hotel advised me to contact with Agoda. After contacting Agoda customers service which is for justice very cooperative and helpful but slow and still haven’t solved the problem. In that time I had to stay somewhere else and didn’t stay in Kempinski cuz the whole travel had been supposed to stay with nile view. Kempinski said that was not our mistake and we’re fully booked and Agoda So far Still trying for the error to be solved with Kempinski for a refund and Iam waiting for this. Only wished that Kempinski were cooperating and understanding and helped me that time in reception.
Reviewed August 10, 2018
Dear Mr Abdulelah, Greetings from Kempinski Nile Hotel. We are sorry to hear that your visit was marred. Firstly, please accept our sincerest apologies for the inconvenience occurred. Your feedback to us has been most valued. I would invite you to contact me personally to discuss this with you further. Once again, please accept our sincerest apologies. We are looking forward to the pleasure of welcoming you again at Kempinski Nile Hotel. Warm regards, Henri ruiz, General manager, Kempinski Nile Hotel
Responded September 02, 2018
Kempinski Nile Hotel
10,0
Exceptional
hammad from Saudi Arabia
Couple
Nile Deluxe Room
Stayed 4 nights in December 2017
good”
good
Reviewed July 19, 2018
Dear Mr Hammad, Greetings from Kempinski Nile Hotel. We were privileged and delighted that you enjoyed your visit here at our hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We look forward to accompanying you soon at Kempinski Nile Hotel. Warm regards, Henri Ruiz, General manager, Kempinski Nile Hotel.
Responded July 29, 2018
Kempinski Nile Hotel
3,6
Tariq from Saudi Arabia
Group
Madina Deluxe King
Stayed 2 nights in July 2018
don't believe thier photos! it's much less”
الصور غير الحقيقة.. الفندق ميت.. مرافقه صفر... يصلح للعوائل المحافظة فقط وهذه هي الميزة الوحيدة.. موظفون ليسو محترفون..
Reviewed July 17, 2018
Dear Mr Tariq, Greetings from Kempinski Nile Hotel. We are sorry to hear that your visit was marred. Firstly, please accept our sincerest apologies for the inconvenience occurred. Your feedback to us has been most valued. I would invite you to contact me personally to discuss this with you further. Once again, please accept our sincerest apologies. We are looking forward to the pleasure of welcoming you again at Kempinski Nile Hotel. Warm regards, Henri ruiz, General manager, Kempinski Nile Hotel
Responded July 18, 2018
Kempinski Nile Hotel
7,2
Very good
Abdulrahman from Kuwait
Group
Nile Deluxe Room
Stayed 5 nights in March 2018
Very good”
the staff was not a 5 star staff however the cleaner was amazing I guess his name was Mohammed, he was the only honest guy he never picked money which I leave in the room simply he did his job perfectly. btw I stayed at the 7th floor.
Reviewed July 01, 2018
Dear Mr Abdulrahman, Greetings from Kempinski Nile Hotel. We were privileged and delighted that you enjoyed your visit here at our hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We look forward to accompanying you soon at Kempinski Nile Hotel. Warm regards, Henri Ruiz, General manager, Kempinski Nile Hotel.
Responded July 04, 2018
Kempinski Nile Hotel
8,4
Excellent
Lip from Malaysia
Business traveler
Madina Deluxe Room
Stayed 1 night in March 2018
Can't fault a Kempinski”
You can never go wrong staying in a Kempinski. That's all I can say. Would love to come back if I manage to get a good price!
Reviewed June 14, 2018
Dear valuable guest, Greetings from Kempinski Nile Hotel. We were privileged and delighted that you enjoyed your visit here at our hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We look forward to accompanying you soon at Kempinski Nile Hotel. Warm regards, Henri Ruiz, General manager, Kempinski Nile Hotel.
Responded June 24, 2018
Kempinski Nile Hotel
8,8
Excellent
Donavan from Canada
Group
Single Deluxe
Stayed 2 nights in May 2018
Excellent location, great price, friendly helpful staff”
It’s really an older 4 star. The pool is smaller than you’d expect. The staff go out of their way to make you comfortable. The hotel is a bit dated, but still maintained. The breakfast buffet was very good and kept changing slightly to offer variety
Reviewed June 03, 2018
Dear valuable guest, Greetings from Kempinski Nile Hotel. We were privileged and delighted that you enjoyed your visit here at our hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We look forward to accompanying you soon at Kempinski Nile Hotel. Warm regards, Henri Ruiz, General manager, Kempinski Nile Hotel.
Responded June 24, 2018
Kempinski Nile Hotel
10,0
Exceptional
PATRICK from Switzerland
Couple
Madina Deluxe Room
Stayed 3 nights in May 2018
Perfect ”
Great service and friendly staff, particularly Mr Mohamed manager of the "blue restaurant", and Mr Islam of guest relations, who both made our stay agreeable. Wonderful breakfast and buffet, highly recommended!! Comfortable and clean rooms. Well maintained building. Services and professionalism at Kempinsky is way better than other 5-star in Cairo. Well done!
Reviewed May 31, 2018
Dear Mr Patrick, Greetings from Kempinski Nile Hotel. We were privileged and delighted that you enjoyed your visit here at our hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We look forward to accompanying you soon at Kempinski Nile Hotel. Warm regards, Henri Ruiz, General manager, Kempinski Nile Hotel.
Responded September 02, 2018
Kempinski Nile Hotel
9,2
Exceptional
Noha from Saudi Arabia
Group
Nile Deluxe Room
Stayed 7 nights in April 2018
Exceptional”
a very quiet hotel, and a friendly staff
Reviewed May 01, 2018
Dear Ms Noha, Greetings from Kempinski Nile Hotel. We were privileged and delighted that you enjoyed your visit here at our hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We look forward to accompanying you soon at Kempinski Nile Hotel. Warm regards, Henri Ruiz, General manager, Kempinski Nile Hotel.
Responded September 02, 2018
Kempinski Nile Hotel
8,4
Excellent
mohamed from Saudi Arabia
Solo traveler
Madina Deluxe Room
Stayed 3 nights in December 2017
good”
good
Reviewed January 15, 2018
Dear Mr Mohamed, Greetings from Kempinski Nile Hotel. We were privileged and delighted that you enjoyed your visit here at our hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We look forward to accompanying you soon at Kempinski Nile Hotel. Warm regards, Henri Ruiz, General manager, Kempinski Nile Hotel.
Responded September 02, 2018
Kempinski Nile Hotel
8,0
Excellent
Omar from Singapore
Couple
Madina Deluxe Room
Stayed 3 nights in January 2017
Very good”
great hotel with wonderful amenities. highly recommendes
Reviewed November 13, 2017
7,6
Very good
ALI from Saudi Arabia
Couple
Madina Deluxe Room
Stayed 1 night in August 2017
Very good”
Crowded place traffic Next time inshalaah I will be in aljeza naibour
Reviewed August 29, 2017
6,8
Good
Jessica from United Arab Emirates
Couple
Madina Deluxe Room
Stayed 2 nights in August 2017
Great location, good establishment, staff could improve their service and kindness ”
Staff is not as polite and helpful as they should for a 5 star hotel. Hotel room are Very spacious, the restaurants are a little disappointing, and so is the large buffet of the breakfast. Not the best Kempinski hotel for sure ! Small improvements would make a big difference !
Reviewed August 20, 2017
10,0
Exceptional
Nada from United Arab Emirates
Solo traveler
Junior Suite
Stayed 4 nights in May 2017
Amazing hotel and best in Cairo ”
Friendly and professional staff, they don't believe in NO they make possible. Special thanks to Mr. Amr Ghobashi and Ms Mariam from the reception. The hotel is very clean and quite i had excellent experience with them and definitely i will go back. I highly recommend Kampinski Cairo.
Reviewed June 08, 2017
9,2
Exceptional
Alia from Jordan
Business traveler
Deluxe City View
Stayed 1 night in April 2017
Room service & room service ”
The house keeper and staff were very friendly and helpful, Saeed Saeed from house keeping went extra mile to make sure I am happy . Room service I was disappointed by the food standard. I can't say I enjoyed any meal i had over my couple of stays in the room service
Reviewed April 28, 2017
10,0
Exceptional
William from United States
Solo traveler
Madina Deluxe Room
Stayed 1 night in February 2017
Oasis of Luxury and Tranquility”
In a city like Cairo, as fascinating as it is overwhelming, it's a must to to have a good hotel as a home base to return to when the chaos gets to be too much. The Kempinski is hard to beat. Elegance, sophistication and tranquility make it the perfect respite. I highly recommend it!
Reviewed March 01, 2017
6,4
Good
eric from United States
Group
Junior Suite
Stayed 3 nights in November 2016
Worst Service ever for Kempinski”
Pros: It's a beautiful hotel. Clean rooms. Nice heated pool, spa, few restaurants, etc. Cons: Service is most horrible. Will never come back and stay at this hotel. I'm not sure if these people know what service is. Incident 1: We were told by receptionist that swimming pool opens from 7am to 7pm. So we started swimming at 4:45pm. Very nice heated pool. We were enjoying it until a guy disturbed us. A muscular guy in white polo walked by to the pool while we were in the water. He told us in exact words: "Get out. We are finished". What the. So we said we were told the pool doesn't close until 7pm. He said its a mistake and that we need to leave now. We looked at the time. It's exactly 5:15pm. We refused to leave and we asked to talk to a manager. Manager never came because they never called manager for us. Pls take a look at the picture I posted. We waited until 5:35pm for manager. The picture shows that the pool in summer closes at 7pm and winter at 6pm. Picture shows it was only 5:35pm. But we were told to leave at 5:15pm. Take that as a customer service. We called for manager again and a very nice Chief Butler (his business card in picture) came to our room to apologize. He apologized repeatedly and asked for what he can do for us and offer us some drinks. We like this guy. He's very nice to talk to and he apologized many times for something he did not cause. Incident 2: My mother stayed alone in one room. One evening, a guy in suit came knocking on the door to my mom's room. She mistakenly opened the door. He walked in and took the wine bottle on top of the mini bar. She asked him why he took it and he didn't answer. She asked him if she would be charged for it in the bill and he said no. Surely, when we checked out, the wine was in the bill. We told the receptionist the full story and they waived the bill. But the incident goes much further than the bill. They have no right to knock on the door of occupied guest room and no right to walk inside w
Reviewed November 05, 2016
9,2
Exceptional
Mohammed from Saudi Arabia
Couple
Nile Superior Room
Stayed 3 nights in August 2016
Excellent Except....”
We call everyday to get coffee capsule plus filling our minibar with the complementary soft drinks. Also they don't offer change if you need to tip them.
Reviewed September 03, 2016
9,2
Exceptional
SANJAY from India
Business traveler
Madina Deluxe Room
Stayed 2 nights in April 2016
nice hotel beside the Nile River”
recommend stay for both business and family purpose
Reviewed April 27, 2016
8,0
Excellent
Bilal from Spain
Family with young children
Deluxe City View
Stayed 4 nights in July 2015
Nice Atmosphere”
Location Food and Service
it was very good. we were satisfied
Reviewed January 14, 2016
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