Pacific Star Resort & Spa
Pacific Star Resort & Spa
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King Bed - Bed Pacific Star Resort & Spa
King Bed - Bed
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Lobby Pacific Star Resort & Spa
Lobby
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Coffee shop Pacific Star Resort & Spa
Coffee shop
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Exterior view Pacific Star Resort & Spa
Exterior view
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Very good
Location
7,8
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What guests are saying:
Very good! Very good place to relax with your family.
Leah from Philippines
Family with teens
good, problem in documenting cost for customer as your system does not show dollars
William from United States
Business traveler
Okey good
Mary from Philippines
Family with young children
We have book ocean view room but they upgrade us to ocean front suite for free. Huge room with big living room and superb ocean view. My wife loved it so much.
Bong from Malaysia
Couple
Hotel doesn't have free wi-fi in the rooms.
Sigita from Lithuania
Group
I loved it!!! Yahoo! Will keep on coming back to Guam! I consider it my second home. :)
Averick from United States
Solo traveler
Really enjoyed staying at the hotel, lovely beach and good location!
YOUNG from South Korea
Family with young children
i was quite worried about the condition of the rooms after reading other reviews on how dirty the room is. But i think i got a renovated room. it was all clean and nicely arranged. toilet was clean and i had a nice ocean view. would def stay there again
Sol from South Korea
Solo traveler
good international hotel
GARY from Australia
Couple
Breakfast food choices could be more varied. Cold juice choices instead of warm. LOVED the fact that they were making FRESH juices on site.
Rowena from Philippines
Family with teens

Pacific Star Resort & Spa

Very good location
- Inside city center
Very good
From 530 reviewsSee what guests said
7,2
/
10
Very good service
7,4
Recommended by 81% of guests
Value for money7,1
Distance to city center1. Km
Location rating7,8
Nearest airportGuam International Airport (GUM) - Guam
Distance to airport2,3 km
  • Airport transfer

  • Private beach

  • Sauna

  • Air conditioning

Room choices
This property is in high demand!Booked 78 times this week | 11 travelers are looking at this property right now
Twin Bed
Twin Bed
...
  • Room size: 32 m²/344 ft²
  • Partial ocean view
  • 1 single bed
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Deluxe Suite King
Deluxe Suite King
...
  • Room size: 96 m²/1033 ft²
  • Ocean view
  • 1 king bed
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Deluxe Double
Deluxe Double
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 double bed
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Executive King
Executive King
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 king bed
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Deluxe Twin
Deluxe Twin
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 2 single beds
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King Bed
King Bed
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 king bed
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Deluxe King
Deluxe King
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 king bed
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Deluxe Suite Twin
Deluxe Suite Twin
...
  • Room size: 96 m²/1033 ft²
  • Ocean view
  • 2 double beds
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Presidential Suite with Club Access and King Bed
Presidential Suite with Club Access and King Bed
...
  • Room size: 96 m²/1033 ft²
  • Balcony/terrace
  • 1 king bed
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Executive Twin
Executive Twin
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 2 single beds
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More about Pacific Star Resort & Spa

More about Pacific Star Resort & Spa

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (530)Booking.com Reviews (552)
7,2
/
10
Cleanliness6,9
Facilities6,7
Location7,8
Room comfort and quality7,3
Service7,4
Value for money7,1
Provided by verified guests of Agoda
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All guests (530)
All room types
Showing 434 verified guest comments
12345
9,2
Exceptional
David from United States
Couple
King Bed
Stayed 1 night in October 2018
Very accommodating ”
We end up checking into Pacific Star after checking in/out of Verona in two hours. Avoid the hassle and go straight to Pacific Star. They listened and they gave us a nice room. They followed up with a call to make sure we were comfortable. My wife and I had a very good relaxing time.
Reviewed October 05, 2018
Hafa Adai David, Thank you very much for taking the time to leave us a feedback. We are very happy to hear that you and your wife had a good relaxing time. We will share your review with our team to encourage them to continue to provide good service to all of our guests. Thank you once again and we hope that we could welcome you to our hotel in the near future. Best Regards, Jessica Chan Sales Manager
Responded December 05, 2018
Pacific Star Resort & Spa
8,8
Excellent
HYUNWOO from South Korea
Family with young children
King Bed
Stayed 1 night in November 2018
Just in front of beach”
Good place to access beach and enjoy sea activities such as snorkeling and kayaking. The room was old a little bit but the view was great. It was very affordable.
Reviewed November 28, 2018
Dear Hyunwoo, Thank you very much for taking the time to leave us a feedback. We apologize for not reaching your expectation for the condition of the room. Please rest assured that we will take these matters into full consideration and share it with our team involved. We hope that you will re-consider staying with us once again and that we will be able to address these issues before your next visit. Best Regards, Jessica Chan Sales Manager
Responded December 05, 2018
Pacific Star Resort & Spa
8,3
Excellent
Anthony from Philippines
Family with young children
Deluxe King
Stayed 1 night in December 2014
Our Guam Getaway”
Near the Beach, Close to popular places and Clean
We enjoyed our stay in the hotel because of the warm welcome of the staff. They were also very accommodating in answering my queries. The hotel is also near some shops and restaurants. The commute was also convenient. It is still better to rent a car to be able to be more mobile and fast.
Reviewed July 20, 2015
8,7
Excellent
Wonmi from South Korea
Couple
King Bed
Stayed 3 nights in October 2014
Center of Tumon Beach”
Kind Staff, Beautiful Beach, Nice View
Quiet and cozy hotel. All staff were very nice. Rooms are big enough, and the view from the room is fantastic. I liked the body cleanser stuff which are the famous spa brand(Thann - Thai spa brand) products. There were many US soldiers in the hotel, I guess they were taking holiday too. The beach was beautiful. Of course, more expensive hotels like Fiesta and Hyatt have better and wider beach, but I loved the beach here. You can enjoy kayaking and snorkelling anytime, and you can see so many fish everywhere. Just one thing to remember. There're not many choices of food around here. Personally, I recommend Jamaican restaurant just across the street. :)
Reviewed October 17, 2014
5,6
Rodolfo from Philippines
Family with teens
King Bed
Stayed 5 nights in December 2017
Hotel needs refurbishing ”
The hotel is old and needs refurbishing, I was told by the staff that it was the former Marriot Hotel in Guam. Air con needs to be check in room 2017. When we checked in I already complained about the airconditioning in my daughters room and was told that they will check it. But until we checked out nothing was done to solve the problem. We were only given 2 bottles of drinking water for our entire stay of 5 nights. When I requested I was told that it is hotel policy to give only 2 bottles upon check in no matter how long you stay there. They were selling water for a dollar per bottle if you want it replenish. The hotel is over rated for a 4 star hotel compared to other 4 star hotels I have checked in. I hope they will change there policy on this.
Reviewed January 05, 2018
5,6
william from United States
Family with teens
Executive Twin
Stayed 9 nights in October 2018
Dated hotel”
Poor a/c. Can’t keep up with humidity on Guam. Many facilities run down or out of order. Not as advertised on its website. Breakfast was pretty good though.
Reviewed November 12, 2018
Dear William, Thank you for your feedback. We apologize that the air conditioning was not functioning properly during your stay and for the inconvenience due to the maintenance of the facilities. We are in the process of finishing the maintenance of the out of order facilities, and to improve the coldness of our air conditioning. We hope that you will reconsider staying with us once again after we had address these issues. We thank you for your comments and looking forward to having you once again as our valued guests and hope that you will allow us the opportunity to serve you better. Best Regards, Jessica Chan Sales Manager
Responded December 05, 2018
Pacific Star Resort & Spa
8,0
Excellent
Crystal from United States
Family with teens
King Bed
Stayed 1 night in June 2015
Not what it use to be. ”
Location and amenities
The room is need to be upgraded. Bathroom moldy. The halls smell like mildew and wall paper looks to be water damaged. Pool needs cleaning and surface repair. The location is great, the staff is amazing. But the rooms and hotel itself really needs to be renovated to continue to ask for the rates they charge.
Reviewed June 28, 2015
8,0
Excellent
Christopher from United States
Family with young children
Deluxe King
Stayed 6 nights in October 2014
Pacific Star”
friendly, helpful staff; convenient location, clean
I loved my stay at the Pacific Star Resort and Spa. It had everything we NEEDED, a friendly staff that was very helpful, laundromat, fitness center, etc. It was pretty clean and in a convenient location. My only complaint was that there was no coffee bar. There was just black coffee and an espresso machine. I was really hoping for a flavored latte before going out in the mornings. We were there during a typhoon and the hotel did a great job of making sure everyone stayed safe and indoors.
Reviewed October 08, 2014
7,0
Very good
Precious from Philippines
Group
King Bed
Stayed 4 nights in April 2014
It Was Okay, For the Price that We Paid”
Friendly staff, Okay rooms, Okay Breakfast
It was just okay. I was annoyed that the Tumon Shuttle - the red shuttle bus - no longer stops at the hotel and we would have to go to the neighbouring PIC in order to ride on the bus or get off across PIC which is a bit of a walk back to the hotel.
Reviewed April 28, 2014
9,0
Exceptional
Evelyn from Philippines
Family with teens
Executive King
Stayed 3 nights in December 2013
It was a relaxing and enjoyable stay.”
staff, location, reasonable rate
We enjoyed our stay . The hotel was very close to the airport and to the beach. The staff was very friendly and accomodating, often going out of their way to assist us. We booked an Executive room which had free access to the executive lounge, and this was worth the additional cost.
Reviewed January 11, 2014
8,0
Excellent
Naomi from United States
Couple
King Bed
Stayed 2 nights in December 2013
Clean, basic, hotel in a beautiful location”
location, clean, helpful staff
The Marriott was clean and comfortable, but nothing particularly special. It was close to the beach, but not particularly close to the shopping and restaurants in the main strip in Guam. The staff was very helpful and nice, but check in took a surprisingly long time.
Reviewed December 20, 2013
8,3
Excellent
Sol from South Korea
Solo traveler
King Bed
Stayed 14 nights in November 2013
great”
clean room, easy access to the beach close to kmart
i was quite worried about the condition of the rooms after reading other reviews on how dirty the room is. But i think i got a renovated room. it was all clean and nicely arranged. toilet was clean and i had a nice ocean view. would def stay there again
Reviewed November 19, 2013
8,0
Excellent
GRACE from Canada
Couple
King Bed
Stayed 9 nights in September 2013
Relaxing beach holiday ”
Clean, comfortable and friendly staff
We had a good time at the hotel, there's a lot to do and the pool was not very crowded. They also have a nice gym and its quite convenient to get to central tumon bay area. if you venture out of the hotel, there's several good restaurants within walking distance.
Reviewed October 12, 2013
8,0
Excellent
Peter from Philippines
Family with teens
Stayed 3 nights in March 2013
A satisfactory 3 night stay for the family!”
The best things about this hotel are definitely location, service, and cleanliness.
It's right on Pale San Vitores Road which is Guam's main strip where there are a lot of restaurants and other hotels. It's very near attractions like Underwater World and Guam Zoo. It's also close to shopping places like DFS Galleria, Kmart, and JP Superstore. It's a 10-minute drive to the airport. Minor problems we encountered include delayed check-in for the second room and a room safe which wasn't working. Staff are generally helpful and friendly. Rooms are kind of old but clean and decent. We got the Deluxe Ocean View Room that's supposedly for 2 people but we had 2 kids below 12 with us and it was okay.
Reviewed April 05, 2013
8,7
Excellent
SUNGHOO from South Korea
Family with young children
Stayed 2 nights in December 2012
Great location with beautil sea view”
Best place for comfortable staying
stayed total 6 days. marriott is located 5 minutes away from the downtown. since i don't like crowded place, marriott was really comfortable for me to stay. hotel has good service like free wifi service @ room, free local calls and daily clean service. i really enjoyed inside pool and outside beach everyday. i like to stay again @ marriott if i have a time in the future. tks!
Reviewed December 30, 2012
9,0
Exceptional
Tarl from United States
Business traveler
Stayed 1 night in September 2012
Wonderful One Night Stay”
Wonderful Swimming Pool, High Speed WiFi, Grand View of Tumon Bay
I was traveling on business to Guam and stayed overnight, though I found myself not wanting to check out the next day. My room had great access to the hotel's WiFi and the best view that I've ever had. The staff were courteous and polite. The hotel restaurant was a bit pricey at for only myself. To be fair though, it was a gourmet meal of the highest caliber and I did have some fine Italian one with dinner. The only thing I would really complain about was the laundry. I arrived too late to have my clothing laundered and the self-serve laundry only sported threw washers and three drivers. That two was expensive at $4.00 a load plus extra for detergent.
Reviewed October 07, 2012
9,7
Exceptional
Kuka from United States
Group
Stayed 2 nights in September 2012
Great hotel and I loved it.”
I like the gym, the bar lounge it's very clean, front desk are very polite.
I missed my opportunity to stay 5 days in Marriot Resort & Spa. Now I know why we have pay executive to get the best offer from the hotel. I would like to stay with Marriot when I go back to Guam next year for our annual meeting. I hope by then I will get a discount for the travel. I also enjoyed their beach bar, the local draft beer is so refreshing. I took alot of photos from my room, it's so beautiful, my really like it. Thank you.
Reviewed September 25, 2012
7,3
Very good
May-yi from United States
Group
Stayed 2 nights in January 2012
Reasonable but could be better!”
Staff and service
As maintenance seems to be a prevalent problem in many hotels in Guam, Guam Marriott certainly is no exception and in general falls short of the regular standards of the Marriott brand for its facilities. The lack of something as simple as beach chairs on its most proximate beach is a huge disappointment, and food is mediocre and unsurprising. Having said that, service and staff assistance is great, and the pool side offers a quiet, peaceful place to relax and chill. Given the price and location though, a little bit of exploration into neighboring hotels is highly recommended.
Reviewed February 13, 2012
7,0
Very good
May-yi from United States
Group
Stayed 1 night in January 2012
Below the regular Marriott standards ”
Staff
As lack of maintenance seems to be a prevalent problems among most hotels in Guam, Marriott Guam is no exception and definitely can use an upgrade for its hardware facilities. A major disappointment goes into the fact that the hotel provides no beach chairs or any kind of services/facilities (not even when one wants to borrow a lifesaver!) on the beach area right nearby; food is also mediocre for what it's worth. The only thumbs up goes to its friendly staff and reasonably decent pool area, where plenty of beach chairs and garden landscape make it still a calm, relaxing space to chill. All in all, Guam Marriott does not seem to live up to the standard Marriott reputation, so with the same price, one would probably want to explore other options just footsteps away or go for one level up with a slightly higher price.
Reviewed February 05, 2012
9,7
Exceptional
Lynn from United States
Group
Stayed 6 nights in December 2011
Great location...rooms dated but comfortable”
Nice pool, professional staff, good food options
This was my 3rd trip to Guam...great vacation spot! The Marriott was a good value and in a central location. While the room was a little dated, the beds were comfortable and it was very clean. I would definitely stay here again.
Reviewed January 12, 2012
12345
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