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My son and I went for a concert at the KFC Yum Center, which was surprisingly super close, we walked there in less than 10 min. The staff was very courteous and helpful . They gave us directions of how to get there, and nearby delicious places to eat. I forgot. Few items at home, but they have this cute awesome service where I was able to get a few necessities I needed, without having to go to a nearby store, and it was complimentary. They also have items that u can borrow or purchase if needed. I would definelty stay here again.

Our visit was perfect. Room staff and hotel in General were wonderful. Perfect downtown location as well

Omni is a world class hotel and a fantastic experience for Louisville. The facilities, restaurants and shops are top-notch. However I was a bit disappointed that you have to pay for parking ($15 / day minimum) and internet. I would expect to pay at a budget hotel where they hit you for extras. But for a luxury hotel it just feels like a cash grab. I don’t know many people who stay in luxury hotels that *don’t* need internet. It should be inclusive.

For people visiting "The Ark Encounter" this is the logical place to stay. It is just across the road, and the price is right!

Booked and paid in full. At check in, card was swiped for security and incidentals. Was told there was no charge to the card. However, $107 hold appeared on my card. At check out, Front desk said it would fall off because room was paid in full. Days later, the charges went from pending to actual charges. Had to call for them to reimburse. Still waiting... Otherwise, good experience, friendly, clean, comfortable and convienent to The Levy.

The facility was nice, however it was small. The noise levels were LOUD at night and early in the morning

Pros- great location, beautiful room, great breakfast Con- only thing we didn't like was the bed. We are use to memory foam so the inner spring left us sore. That's just personal preference though.

hasa swimming pool,continental breakfeast, located off the road. Can easily find from the cincinnati airport, about 20 minutes

The restaurant needs work. Service is extremely slow and it's an event to figure out what you owe. This wouldn't be much of a problem IF .. IF .. this was a one time incident. But the same thing happened last year as well.

We found the hotel an excellent value with clean and modern rooms, an excellent breakfast, and exceptionally big and fluffy towels as a bonus. Staff were excellent in courtesy and knowledge.

First time using Claion, but if their other motels are up to the same standard, it won’t be the last. The Bowling Green site could do with a bit of an update, but the rooms are large, clean and comfortable and everything works. The staff I encountered during my four days there were, without exception, courteous, cheerful and helpful. I would have not hesitation in recommending this establishment.

The service was fantastic for the most part (we did have slow service at the restaurant but the food was incredible!!!). We will certainly return for another stay. Room was clean and modern and the bed was comfortable.

I would have gave 5 stars if there was not a leftover coffee bag in the coffee maker and we also had our amenities for bathroom. Also the comforter for pull out bed. Other wise Hyatt place is one of my fav hotels and it always feels like a homey place

Excellent stay! Great customer service, beautiful room, breakfast was well prepared, and the elevator music was the best I've ever heard...seriously! Only aughestion is parking. No option to self park, and I'm not a valet fan. Will not hesitate to use Embassy Suites again in the future.

Good location but my room had roaches and when i went told front d desk her first words was do i have a picture. She didn't believe me, sent cleaning lady up was all she did. We left came back and found another roach, i took a video this time and showed her but she just said do u want to check out

Everything was better than expected I believe they should have at least 3.5 stars for rating

It was a two day stay. Very nice people. Quiet rooms. Good location. Will be going there again.

Our family of 7 came to see the Ark Encounter and Creation Museum. We chose the Florence Best Western as it was central to both. Our rooms were on the first floor near check in area. Appreciated that a/c fans ran constantly/did not shut off and come back on which acted as white noise. Slept well/very quiet. Beds were a not hard but not soft either. Was comfortable. Rooms were clean and a decent size. Staff was helpful. Breakfast food was good. Lots of restaurants nearby. Would return.

The room was clean but housekeeping did not clean room after first night and clean towels after requested. Outside entrance door to room unkept. Staff was very gracious, kind, and helpful. The staff was excellent. Breakfast was great! Received a credit of $40 which I am grateful.

There was mold in the a/c which caused some problems with sneezing and sore throats. Stayed two nights. Housekeeping saw me in the hall and asked if we needed clean towels I said yes. She asked that I get the dirty ones for her. She handed me clean towels after handling our dirty ones. I presumed she would be back to do some cleaning and make beds. NOPE didn't happen. Tub was not draining properly and told the front desk. Nothing was done about it. Either the tub was just really old or needed a good scrubbing. There was still a few hairs in the tub our first night. Cereal tasted like it was on the verge of stale, muffins were very dry. Coffee... that was good and it was hot. Our last night there we wanted to take advantage of the last fifteen minutes the pool was supposed to be open. We had been gone all day and were looking to get in even for a few minutes. Got down there and it was locked up. We asked if we could get in for a few minutes.. We were told no because they had already cleaned it. If that was the case then they would have had to shut down the pool well before closing. Over all very disappointed. Have to say sheets were clean and coffee was hot. Will be by passing Rodeway Inn on future trips.