The Palace of the Lost City
The Palace of the Lost City
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 The Palace of the Lost City
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Excellent
Location
8,8
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Excellent
From 101 reviewsSee what guests said
8,3
/
10
Excellent facilities
8,6
Recommended by 82% of guests
Value for money7,6
Distance to city center45.0 Km
Location rating8,8
  • Private beach

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

Room choices
8,5
Excellent
Room comfort & quality
This property is in high demand!Last booked 4 hours ago
African Suite
African Suite
...
  • Room size: 250 m²/2691 ft²
  • Pool view
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Superior Luxury Room
Superior Luxury Room
...
  • Room size: 46 m²/495 ft²
  • Garden view
  • 1 king bed
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Paraplegic Room
Paraplegic Room
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 1 king bed
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Family Room (2 Adults + 2 Children)
Family Room (2 Adults + 2 Children)
...
  • Room size: 51 m²/549 ft²
  • Garden view
  • 1 king bed and 1 sofa bed
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Junior Suite
Junior Suite
...
  • Room size: 70 m²/753 ft²
  • Garden view
  • 1 king bed
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Luxury Twin room
Luxury Twin room
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 2 single beds
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Luxury
Luxury
...
  • Room size: 51 m²/549 ft²
  • Pool view
  • 1 king bed
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Superior Suite
Superior Suite
...
  • Room size: 88 m²/947 ft²
  • Garden view
  • 1 king bed
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Royal Suite
Royal Suite
...
  • Room size: 243 m²/2616 ft²
  • Pool view
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Single Luxury
Single Luxury
...
  • Room size: 35 m²/377 ft²
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More about The Palace of the Lost City

More about The Palace of the Lost City

An overview

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What they offer

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Property's guest policies

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Some helpful facts

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Announcements

The Valley of Waves Water Park will be closed for annual maintenance from July 8, 2019 to August 5, 2019.
The property’s swimming pool will be closed between June 2, 2019 and July 1, 2019.

Real reviews from real guests

Agoda Reviews (101)Booking.com Reviews (1280)
8,3
/
10
Cleanliness8,5
Facilities8,6
Location8,8
Room comfort and quality8,5
Service8,1
Value for money7,6
Provided by verified guests of Agoda
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Superior Luxury Room
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Showing 67 verified guest comments
1234
4,0
oscar from Hong Kong
Solo traveler
Luxury Twin room
Stayed 2 nights in October 2018
Acceptable”
Unprofessional, arrogant and impolite restaurant staff.
Reviewed October 13, 2018
4,8
PEERAPON from Thailand
Family with young children
Luxury Twin room
Stayed 1 night in August 2018
Out dated hotel and rudeness staff”
Easy and quick review. Out dated hotel. And very very rude and unhelpful staffs.
Reviewed August 16, 2018
Dear Peerapon Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager
Responded August 20, 2018
The Palace of the Lost City
10,0
Exceptional
Vicky from South Africa
Couple
Luxury Twin room
Stayed 1 night in August 2018
Amazing”
Our stay was superb, the palace went out of their way to make us feel as comfortable and special as possible! Loved it.
Reviewed August 13, 2018
Dear Vicky Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
7,2
Very good
Mark from United Kingdom
Family with young children
Luxury Twin room
Stayed 2 nights in June 2018
Lost in time”
Great hotel, but in need of some tlc maintenance
Reviewed June 16, 2018
Dear Valued Guest Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City
Responded June 25, 2018
The Palace of the Lost City
9,2
Exceptional
Boniswa from South Africa
Couple
Paraplegic Room
Stayed 1 night in December 2017
I have enjoyed everything. My special requests were attended into. Breakfast fast was awesome.”
Pool relaxing was awesome
Reviewed December 23, 2017
Dear Boniswa Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
10,0
Exceptional
Kaylene from Australia
Couple
Luxury Twin room
Stayed 4 nights in December 2017
Majestic!!!!”
Just a beautiful hotel. Very opulent and majestic. One of the nicest hotel that we have stayed in from visiting many hotels around the world.
Reviewed December 18, 2017
Dear Valued Guest Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City
Responded June 25, 2018
The Palace of the Lost City
6,8
Good
Nicolette from South Africa
Family with teens
Luxury Twin room
Stayed 1 night in November 2017
Great resort, dissapointing service”
The beds, breakfast and activities are wonderful. Pity about the service levels. We had 2 rooms, one had a welcome bottle of wine and fruit, the other did not. They did rectify it. We ordered one bedroom with 2 single beds and one with 1 double bed, both had 2 single beds. Only one room received the turn down service in the evening. Oh and on check-in they could not find our reservations, that took a while to sort out. The beds are really nice, but the room requires repairs e.g. the mirror in the bathroom was falling off. No apologies received, even at check-out we were not asked if we even enjoyed the stay, they are more interested in settling the account.
Reviewed November 28, 2017
Dear Nicolette Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
7,2
Very good
Nicolette from South Africa
Family with teens
Luxury Twin room
Stayed 1 night in November 2017
Beautiful resort, dissapointing service”
The Place is stunning and the facilities excellent, however the staff and service is really poor.
Reviewed November 28, 2017
Dear Nicolette Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
8,0
Excellent
Tasneem
Family with young children
Luxury Twin room
Stayed 2 nights in November 2017
Great Weekend getaway ”
The palace at the Lost City was perfect for a weekend getaway with the family. Breakfast is always the highlight for kids - with a choice of waffles and pancakes as a treat. Staff are very helpful and friendly. Pool was great and the entire resort is ideal for relaxation and entertainment.
Reviewed November 06, 2017
Dear Tasneem Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
8,8
Excellent
Paul from Bahrain
Couple
Superior Luxury Room
Stayed 1 night in June 2017
Birthday weekend”
We were two couples at the start of a 3 week SA vacation. We licked our travels off at The Lost City, primarily for the golf courses. The hotel itself has a wonderful setting, but is showing a bit of wear & tear with rooms needing an update. Service was overall good, but at times needed prompting. Good food at the two restaurants which was surprisingly empty. Lots of facilities means that there is something for everybody to do. Stay overall showcased a warm African welcome to SA and traveling on the US$ was not expensive.
Reviewed October 07, 2017
Dear Paul Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
8,4
Excellent
Mike from Australia
Couple
Luxury Twin room
Stayed 2 nights in June 2017
It's a long way from the airport but well worth the trip”
We were there in the low season and you could feel it, the rooms were cold, the restaurant was cold, and little effort was made to even make it a little warm. The Palace is magnificent and the architecture has to be seen to be believed preferably in Spring or Autumn
Reviewed July 05, 2017
Dear Mike Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
2,0
Poh from Singapore
Family with teens
Family Room (2 Adults + 2 Children)
Stayed 1 night in June 2017
Acceptable”
Staff exceedingly rude. They treat you like criminals.
Reviewed July 04, 2017
Dear Poh Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
6,0
Andrew from South Africa
Couple
Luxury Twin room
Stayed 2 nights in March 2017
The 'LOST ITS WAY' Palace Hotel”
I have heard so many good things about the Palace Hotel since it first opened but never had the inclination to stay over, preferring the cabanas. This time however I bit the bullet and booked 2 rooms for my parents and myself. The Palace is a stunning hotel but our stay was very disappointing in many ways. The Shuttle service was poor, one time we took a shuttle down to the Shebeen for an afternoon snack and a beer only to find that it was closed. I am dumbfounded as to why the driver did not know this and wasted our time. One evening we sat and had 2 rounds of drinks and when the bill came it showed 3 rounds. Again a simple but costly mistake if we hadn't checked the bill. My last grip is that while sitting at the pool relaxing a group of foreigners were sitting at the Pool bar playing their own music. This was highly annoying and the staff said nothing. Poor showing for what used to be a super hotel
Reviewed June 17, 2017
Dear Andrew Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
7,6
Very good
Sara from United Kingdom
Couple
Luxury
Stayed 1 night in February 2017
Very good”
Hotel itself is impressive and communal areas are fabulous, however the rooms themselves are in desperate need of a refurbishment. They are very outdated and not what you would expect for the price. They no longer stand up to standard of other hotels.
Reviewed April 05, 2017
Dear Sara Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
10,0
Exceptional
haitham from United Arab Emirates
Family with young children
Luxury Twin room
Stayed 3 nights in December 2016
out of this world”
no words nor pictures can explain this hotel properly. I wouldn't be surprised if it was the most amazing hotel in the world!!! never think twice, this hotel will surely exceed your expectations.
Reviewed January 29, 2017
Dear Haitham Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
6,0
Diana from United Kingdom
Couple
Superior Luxury Room
Stayed 9 nights in January 2017
I have never had to complain so much on holiday!”
The problem is Service. They tried hard but it was either 1* or 5*. Sitting each day on stairs to be seated for breakfast. Waited in Grill Room so long for main we left, told Duty Mgr and she sent 2 'grilled' salads to the room and apologised with offer of a complimentary dinner. This turned to be exactly that A Complimentary dinner for one person. I could go on but it was a struggle and I would not stay there again. Glad to go home sadly. John, Jenny and Amos were great on concierge desk trying to sort things out when they went wrong.
Reviewed January 21, 2017
Dear Diana Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
8,0
Excellent
vineela from Australia
Group
Paraplegic Room
Stayed 2 nights in January 2017
Excellent hotel poor service ”
Pros Great looking hotel Pools Spacious rooms Access in the Resort Good breakfast selection Cons Service- requested for a twin room and it took 1hour 30 minutes and 3 change of rooms to get it right Requested for iron in the room twice but was never provided
Reviewed January 09, 2017
Dear Vineela Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
10,0
Exceptional
Busisiwe from South Africa
Couple
Luxury Twin room
Stayed 1 night in December 2016
They have the bast breakfast, the variety is enough to cater for people with different tastes or preferences. The pool side area is beautiful and relaxing with great music and food. the staff is frien”
Great overall experience, I would do it again.
Reviewed December 23, 2016
Dear Busisiwe Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
9,2
Exceptional
Boniswa from South Africa
Couple
Luxury
Stayed 2 nights in December 2016
Happy vacation traveler”
Warm environment. Good food, clean rooms and bedding; no smell; Good staff attitude except one staff member who was rude towards my family at the main door
Reviewed December 21, 2016
Dear Valued Guest Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
10,0
Exceptional
James from South Africa
Family with young children
Luxury Twin room
Stayed 3 nights in October 2016
Great all round”
Top place for everything
Reviewed November 01, 2016
Dear James Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Responded August 20, 2018
The Palace of the Lost City
1234
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