"Good quality of service"
December 13, 2016
|Value for money||7.7|
|Nearest airport||Juanda International Airport (SUB)|
|Distance to airport||12.8 km|
Elegantly structured to resemble a manor house, the Equator Hotel is said to be one of Surabaya's most sophisticated hotels. The Tanjung Perak Harbor, a popular tourist attraction and one of the Gateways to Indonesia, is just a 25-minute drive from this popular holiday destination. The airport is also just a 20-minute drive away. Business travelers staying at the hotel will find the meeting rooms to be of good use. With a swimming pool and tennis courts for fun and games, Equator Hotel caters to everyone. After a long day of improving your back hand on the tennis court, relax with a cold drink at the Shinta Lounge Bar which overlooks the pool. Our secure online booking form makes reserving your room at the Equator Hotel simple - just fill in your desired dates and click.
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-10 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 11 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
it's not a 'hotel' it's a cottage for me.”
a hotel with good scenery and very green. the service is great. although it is quite far to walk to your room, there is always a person there to take you by golf cart. the room is extremely big for that price. a separated sleeping area and living room. i enjoyed it.
Superb Holiday Hotel”
Really a wonderful hotel. Nice scenery and environment. Breakfast served could be better because it was mainly cold and the toaster oven was really slow. Other than that the service and environment was just superb.
It was disappointing when i first step in into the hotel room. This is mainly because the hotel is not up to my expectation and it is dirty. Real dirty. When i open the bed sheet, there were hairs on the bed covered by the bed sheet, besides that, the bathroom is in poor condition as the tiles are dirty, towel are in black white color. Overall only the breakfast and bed was good. Other than that, all is disappointing.
Well located hotel with large comfortable rooms”
Bit slow on check in due to political convention on but ok, rooms were very nice and large in beautiful gardens. The location was central to where we wanted to go for entertainment and a nice area of Surabaya.
Great stay, Hotel can do with a renovation but my personal view is that it is well worth the price you pay for your stay. The cost is very reasonable, lovely natural garden surroundings, air conditioned rooms which are also very comfortable and great staff that are more than willing to assist you.
A relaxing stay at a nice, affordable hotel.”
The deluxe suite is definitely large and great for its size. However, the rooms are definitely a little bit dated. I have stayed in the twin rooms which are newer and the furnishings are definitely newer. Regardless, the small increase ion price gets you a much larger room and living space. The AC in the newer rooms can be a little weak at times if you have a lot of guests staying over. The breakfast is definitely solid. You can also just walk over to Ciputra world, Surabaya's nicest mall.
I love this hotel, but pool needs to be better.”
This was our 5th stay at this hotel in the last two years and I can't say we have ever been disappointed. No wonder we keep returning. My personal favourite is the selection of their very cheap restaurant menu. Far more affordable than any other hotel I've been to in Surabaya. Their Superior Suite is very comfortable. Nice look out into the garden, and very spacious. One issue we had with the bathroom was the lack of a bathtub, which was disappointing. The breakfast selection is reasonable, although it can get a little boring if you stay here for a while. Our main problem with this hotel is its small and very old swimming pool. They really need to renovate and improve their pool area and build it away from the restaurant. We will continue returning to this hotel if they provide the same wonderful service and at a great price! Thank you Equator Hotel!
great room but poor food”
I was almost refused staying at this hotel due miscommunication between hotel and agoda. The hotel staff said that they closed link to agoda, but somehow I got the confirmation from Agoda. It was terrible..!
We stayed there over the Christmas eve for a night. The hotel location was quite far from anywhere. If you want to relax and enjoy, this hotel will do great as you will feel great. But if you want to spend your time for shopping and nightlife, its better not to choose this hotel. Hotel situation has a great ambience, food is great, service is excelent. Clean, huge and cosy room with great bathroom. Absolutely a come back for us..
Great value for money!”
I used this hotel twice during my visit to Indonesia and would recommend it as a great value for money - the rooms are a little tired but for the price so what! The food from breakfast to evening meal is good & excellent value for money -if I return to the country I will return to this hotel! The pool attendant couldn't do enough for me in order to get the pool cleaned so I could swim before leaving!!
Great hotel. Will definitely come again! ”
i was pleasantly surprised and delighted by this hotel. it’s incredible value for money even though it has need of some improvement. the highlights of our three-night stay were the beautiful lush grounds of the hotel with magnificent flowers in bloom, the spacious and clean rooms, the delicious and varied breakfast menu, and it’s quiet atmosphere with mostly friendly staff. we were also surprised at how cheap the restaurant food was, much cheaper than other hotels we’ve been to in surabaya. some of its cons were: old air conditioners which weren’t able to fully cool the room, a small swimming pool too close to the restaurant, large groups ‘invading’ the restaurant and smoking, and an ‘uninteresting’ restaurant which needs a makeover. but we barely noticed these minor issues, and will be looking forward to our next stay! thank you equator hotel.
Great hotel to get away from the City”
this hotel is set back from the main drag and has extensive grounds. each deluxe suite is like a small apartment and is very large - more than enough space for a couple. room service also was good, and the staff was very helpful. for the type of room provided, this hotel provides very good value. taxis are readily available out front if you do want to head out.
Need some improvement to make better”
Pleasant days,very nicely welcomed by smiling faces, immediate arrangement, very good room service, good place for relax, children can play football in the garden. Need some improvement for the room especially for the dust in the living room and for the food taste and variety.
equator hotel service need to improving specially for the food which not much item. didn't have egg bar (for ommelet or something like that). need long walk to go to the room. toilet clean. staffs polite and helpfull. the hotel is quiet and good for someone who like to resting and need to be alone.
Good hotel, good and professional staff. Very helpful. Clean and quiet room. Good Restaurant. Very good value for money.
Great Villa style hotel in urbam area”
The bathroom smell, no wifi in room Room is a little dated
Close to shopping mall & restaurants. Large room”
The smoke-smelled room was spacious yet tired, I feel that it needed some touch up & renovations. Breakfast was good. Shopping mall & restaurants are within walking distance Overall, it's a good value hotel
stayed 2 nights in a deluxe suite. This hotel is a hotel with bungalow type, so a bit far to the room especially if there's only 1 golf car that is provided. Not the "do not disturb me sign board" quite disturbing for me because laundry attendant drove my clothes when I was asleep. Choice of breakfast which is very little and it did not reflect a 4 star hotel. Especially when I order food for diner tenderloin steak, steak worst that I have ever eaten ... dry and hard as rubber. The location was away from the crowds.
Did not manage to stay the whole day as I urgently had to travel out of town, however I found the hotel was pretty good even though it seems to me that it is an old hotel, but I'd assume it is pretty well maintained. The internet connection which is the most important to me was also not really bad compared to any other hotels I had been staying in. The only hustle that I got was during the check-in time where they asked me to print and/or email my voucher. I was shocked, and I asked whether or not my booking was not placed. But, it was all done.
Once grand, but past its best.”
Quick and efficient check in. The extensive gardens tho still nice are looking a bit tired. The room past its best: Toilet was smelly,and hose leaking,the huge bed had done too many miles, but linen was clean. Many dim lights with dodgy wiring,bedside table had the leg just propped beneath it so when moved it fell off. TV remote broken, kettle took forever to just simmer. Bed cover was smelly. Carpet with many cigarette burns. We often found the lobby smoke-filled. Whilst the food was good we experienced that common asian habit of dishes coming out some 10 minutes apart so by the time one of our family had finished main courses, some were still waiting. Swimming pool past its best with broken tiles. Handy to big new shopping mall. Overall, the price is about right, but I think the 4 stars are self awarded and 2 1/2 would be more accurate.