Grand Kempinski Hotel Shanghai
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 Grand Kempinski Hotel Shanghai
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8,6
Excelente
/10
( 2081 opiniones)Ver opiniones de los huéspedes
EN EL MAPA
8,8
Excelente
Valoración de la ubicación
Ubicación excelente - En el centro urbano
Aparcamiento
GRATIS
  • Torre Perla Oriental280 m
  • Shanghái World Financial Center490 m
  • Torre Jin Mao660 m
  • The Bund (Wai Tan)1,18 km
  • Jardín Yu Yuan1,82 km
  • Plaza del Pueblo2,86 km
  • Museo de Shanghái3 km
  • Xintiandi3,43 km
  • Templo del Buda de Jade5,46 km
  • Parque Disneyland de Shanghái18,22 km
  • Wifi gratis
    2019

    Grand Kempinski Hotel Shanghai

    1288 Lujiazui Ring Road, Lujiazui and New Int'l Expo Center Pudong, Shanghái, China, 191, 200120 - EN EL MAPA
    Reputación excepcional
    Un 96 % nos recomendaría a un amigo
    Limpieza excepcional
    9,0 valoración de limpieza
    Instalaciones excelentes en el alojamiento
    8,7 valoración de instalaciones
    Comodidad excelente
    8,5 valoración de calidad de la habitación
    • Transporte público a 350 m

    • Traslado al aeropuerto

    • Cambio de divisas

    • Wifi gratis en las habitaciones

    • Bañera de hidromasaje

    Más barato que el 97 % de los alojamientos en Shanghái en las últimas 24 horas.Comparado con 6853 alojamientos de Agoda en Shanghái durante varias fechas
    Calidad-precio8,3
    Distancia al centro de la ciudad4 km
    Valoración de la ubicación8,8
    Aeropuerto más cercanoAeropuerto Internacional de Shanghai Hongqiao (SHA)
    Distancia al aeropuerto17,7 km

    Habitaciones disponibles en Grand Kempinski Hotel Shanghai

    8,5
    Excelente
    Comodidad y calidad de la habitación
    Suite Skyline (Skyline Suite)
    Suite Skyline (Skyline Suite)
    ...
    • Tamaño de la habitación: 10...
    • Vistas: al río
    • 1 cama extragrande
    Indica fechas para ver precios
    Suite Diplomática  (Diplomatic Suite)
    Suite Diplomática (Diplomatic Suite)
    ...
    • Tamaño de la habitación: 10...
    • Vistas: al río
    • 1 cama extragrande
    Indica fechas para ver precios
    Deluxe con vistas a Bund (Deluxe Bund View)
    Deluxe con vistas a Bund (Deluxe Bund View)
    ...
    • Tamaño de la habitación: 43...
    • Vistas: al río
    • 1 cama extragrande o 2 cama...
    Indica fechas para ver precios
    Premier Skyline View Room
    Premier Skyline View Room
    ...
    • Tamaño de la habitación: 43...
    • Vistas: a la ciudad
    • 1 cama extragrande o 2 cama...
    Indica fechas para ver precios
    Grand Studio Skyline View Room
    Grand Studio Skyline View Room
    ...
    • Tamaño de la habitación: 56...
    • Vistas: a la ciudad
    • 1 cama extragrande
    Indica fechas para ver precios
    Suite Executive (Executive Suite)
    Suite Executive (Executive Suite)
    ...
    • Tamaño de la habitación: 85...
    • Vistas: a la ciudad
    • 1 cama extragrande
    Indica fechas para ver precios
    Grand Executive Skyline View Room
    Grand Executive Skyline View Room
    ...
    • Tamaño de la habitación: 56...
    • Vistas: a la ciudad
    • 1 cama extragrande o 2 cama...
    Indica fechas para ver precios
    Alojamiento Executive con vistas al Bund (Executive Bund View)
    Alojamiento Executive con vistas al Bund (Executive Bund View)
    ...
    • Tamaño de la habitación: 43...
    • Vistas: al río
    • 1 cama extragrande o 2 cama...
    Indica fechas para ver precios
    Habitación Doble Superior - 1 o 2 camas (Superior Double or Twin)
    Habitación Doble Superior - 1 o 2 camas (Superior Double or Twin)
    ...
    • Tamaño de la habitación: 40...
    • Vistas: a la ciudad
    Indica fechas para ver precios
    Executive Skyline View Room
    Executive Skyline View Room
    ...
    • Tamaño de la habitación: 43...
    • Vistas: a la ciudad
    • 1 cama extragrande o 2 cama...
    Indica fechas para ver precios
    Posición del alojamiento|Comparado con 6853 alojamientos de Shanghái
    Ver todas las puntuaciones
    Valoración de limpieza
    9.0/10
    Valoración de la comodidad de la habitación
    8.5/10
    Calidad-precio
    8.3/10
    Valoración de la ubicación
    8.8/10
    Mejor que el
    99
    %
    de los alojamientos en Shanghái
    Mejor que el
    99
    %
    de los alojamientos en Shanghái
    Mejor que el
    98
    %
    de los alojamientos en Shanghái
    Mejor que el
    98
    %
    de los alojamientos en Shanghái
    Ofertas Privadas de Agoda: hasta 30 % de descuento en todo el mundo.

    Precios más bajos, reservas más rápidas y una mejor experiencia.

    Entra ahora
    Más sobre Grand Kempinski Hotel Shanghai

    Más sobre Grand Kempinski Hotel Shanghai

    Resumen

    Ocultar

    Los servicios/instalaciones más comentados.

    Desayuno
    20 menciones
    Vistas
    13 menciones
    Servicio de limpieza
    12 menciones
    Restauración
    8 menciones

    Ofrecen

    Ocultar

    Distancias e información imprescindible

    Las distancias mostradas son líneas rectas en el mapa. Las distancias reales de viaje pueden variar.
    Ocultar

    Restauración

    Opciones de desayuno

    Asiática
    Continental
    Vegetariana
    Completo inglés/irlandés
    Sin gluten

    Restaurantes en el alojamiento

    Restaurant
    Cocina:Cantonesa
    Menú:Bufet, A la carta

    ¿Qué hay cerca?

    Las distancias mostradas son líneas rectas en el mapa. Las distancias reales de viaje pueden variar.
    Ocultar

    Política de huéspedes del alojamiento

    Ocultar

    Algunos datos interesantes

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    Novedades

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    Valoraciones de huéspedes sobre Grand Kempinski Hotel Shanghai

    Valoración total
    8,6
    Excelente
    Basado en 2081 opiniones
    Ofrecido por viajeros reales de
    Opiniones de Agoda (748)Opiniones de Booking.com (1333)
    Valorado a través de Agoda8,6
    /
    10
    Estado/limpieza del hotel9,0
    Servicios8,7
    Ubicación8,8
    Confort y calidad de la habitación8,5
    Servicios8,5
    Calidad-precio8,3
    Puntuación alta para Shanghái
    Valoración
    9+ Excepcional (154)
    8-9 Excelente (90)
    7-8 Muy bueno (77)
    6-7 Bueno (27)
    <6 Por debajo de las expectativas (37)
    Momento del año
    Mar - May (98)
    Jun - Ago (85)
    Sep - Nov (123)
    Dic - Feb (79)
    Todos los viajeros (748)
    Todos los tipos de habitación
    Todos los idiomas

    Mostrar opiniones que mencionan 

    Mostrando 385 comentarios de huéspedes verificados
    12345
    9,7
    Excepcional
    MARTIN de México
    Viaje en grupo
    4 noches en septiembre de 2011

    Impecable!!!”

    Habitaciones lujosas

    Mi familia y yo nos hospedamos en este hotel. Reservamos hab. de lujo (no las estándar). Nuestra estancia fue excelente, no encuentro nada de qué quejarme excepto los precios, sin embargo, hay que tomar en cuenta que es un 5 estrellas. Disfruté muchísimo la alberca, que desde sus jacuzzi's se puede observar totalmente de frente la Perl Tower (aconsejo darse una vuelta por la noche para disfrutar de la iluminación desde ahi). El health center whow... no se le puede pedir más. La sala de vapor y steam room funcionales y con un bello diseño. El desayuno muy bueno también (con mucha variedad). A toda mi familia (un grupo grande de personas) les agradó el hotel (conocemos muchos 5* en todo el mundo).

    Escrito el 07 febrero 2012
    7,7
    Muy bueno
    Soledad de España
    Viaje en pareja
    Premier Skyline View Room
    6 noches en julio de 2011

    hotel correcto”

    la piscina

    no encontramos a nadie que hablara español y no entendimos que teniamos los desayunos incluidos, con lo cual no desayunamos en el hotel. tuve problema con el ipad y no pude conectarme a internet en ningun momento, viajamos de alli a pekin y en el hotel de pekin no tuvimos ningun problema

    Escrito el 06 agosto 2011
    8,8
    Excelente
    Pablo de Argentina
    Viajero solo
    Deluxe con vistas a Bund
    5 noches en noviembre de 2016

    Recomendable”

    Un hotel con muchas comodidades

    Escrito el 29 noviembre 2016
    7,7
    Muy bueno
    manuel de Chile
    Viajero de negocios
    3 noches en marzo de 2012

    estupendo hotel, mala ubicacion”

    servicio cordila

    muy ben hotel, servicio impecable, desayuno muy bueno, habitaciones comodas, limpias, internet lenta, mala ubicacion

    Escrito el 22 marzo 2012
    10,0
    Excepcional
    David de Australia
    Viajero de negocios
    Executive Skyline View Room
    1 noche en septiembre de 2018

    Sensational Stay”

    Great location, amazing service and staff engagement

    Escrito el 12 julio 2019

    Dear David, Thank you for the kind review of our hotel and for appreciating the services from the team. Feedback such as this provides us with the encouragement to keep delivering memorable experiences to our guests. We hope to welcome you back to Shanghai in the near future and again offering you our hospitality. Best regards, Grand Kempinski Hotel Shanghai

    Respondida el 15 julio 2019
    Grand Kempinski Hotel Shanghai
    9,2
    Excepcional
    gracia de Indonesia
    Familia con niños pequeños
    Deluxe con vistas a Bund
    2 noches en junio de 2019

    Good hotel with good location”

    We arrive at 7am in the morning.and off course the room isnt ready yet.the staff suggest us to take a shower at 30th floor swimming pool.and the staff is really helpful.from frontdesk,concierge to room service.this hotel located near shanghai aquarium n pearl tower.next to it is mrt station.u can easily find food around here such as yang dumpling,ajisen ramen and 7eleven. Awesome experience as our room view is the bund. Gotta back next time

    Escrito el 11 junio 2019

    Dear Gracia, Thank you for taking the time to share your review of our hotel. It is always a pleasure to read such great comments about our hotel. It motivates us to continue delivering great service and taking care of our guests in a personal manner. We look forward to welcoming you back to Shanghai and offering you our hospitality again in the near future. Best regards, Grand Kempinski Hotel Shanghai

    Respondida el 11 junio 2019
    Grand Kempinski Hotel Shanghai
    9,2
    Excepcional
    Natasha de Australia
    Viaje en pareja
    Deluxe con vistas a Bund
    5 noches en abril de 2019

    Excepcional”

    Very clean and luxurious hotel with fantastic amenities in the room and attentive staff - great value for money. We ate delicious food at the Italian restaurant within the hotel. The hotel is a short (8-10 minutes) walk to Lujiazui metro station which made it very convenient to get to various parts of the city. Was about an hour each way to get to the Formula 1 Circuit by metro. There is a 7-Eleven and some restaurants a short walk from the hotel. Only complaint is that the ATM in the Hotel Lobby did not allow transactions using several of our cards that we tried (both Mastercard and Visa) which was annoying as many vendors around Shanghai did not accept these cards either and we needed cash!

    Escrito el 16 abril 2019

    Dear Ms. Natasha, Thank you for your kind review. We were very happy to note that the location and the amenities of our hotel met your expectations. We understand the annoyance related to international financial payment methods, however we are limited to using only local methods of payment. We usually advise international travellers to visit the ATM close to the hotel for all cash requirements. We do hope, that apart from this all other aspects of your stay were as desired and we will have the pleasure of welcoming you back to Shanghai in the near future. Best regards, Grand Kempinski Hotel Shanghai.

    Respondida el 10 mayo 2019
    Grand Kempinski Hotel Shanghai
    6,0
    Liang de China
    Viajero de negocios
    Premier Skyline View Room
    3 noches en marzo de 2019

    Por encima de la media”

    I’ve booked non-smoking room, but unfortunately some guests from the other room was smoking, the corridor was full of smelly smoke, for two days but no one could resolve the issue. No penalty to those Chinese smokers... this is too bad!

    Escrito el 03 abril 2019

    Dear Guest, thank you for your choose to stay in Grand Kempinski Hotel Shanghai and willing to share your stay experiences to us. About your comment, we will feedback to hotel management and improve service quality. Actually, we do have a penalty to pay of RMB 1000 per day if someone smoke at hotel. We appreciate the time you spent to share compliments, which gave us great encouragement and inspired us to offer more renewal in your next stay. Hopefully we will welcome you back soon!

    Respondida el 04 abril 2019
    Grand Kempinski Hotel Shanghai
    10,0
    Excepcional
    Hendra de Indonesia
    Viajero de negocios
    Premier Skyline View Room
    1 noche en mayo de 2019

    Very much enjoyed”

    Prime location, friendly staff, comfortable bed

    Escrito el 10 mayo 2019

    Dear Mr. Hendra, Thank you so much for your kind review. Feedback such as this encourages us to continue crafting beautiful experiences for our guests in our hotels. We hope to welcome you back to Shanghai in the near future. Best regards, Grand Kempinski Hotel Shanghai

    Respondida el 10 mayo 2019
    Grand Kempinski Hotel Shanghai
    9,6
    Excepcional
    Henson de Filipinas
    Viaje en grupo
    Deluxe con vistas a Bund
    1 noche en diciembre de 2017

    Execellent Hotel”

    Stayed here for a night Dec. 2-3, 2017. We got here a bit early and the room wasn’t ready yet. We went back around 3pm and checked-in. We were surprised that we have been upgraded to executive room. Checked-in was fast. The room was great. Love the facilities of the hotel. The hotel is very near the oriental pearl tower and about 10-15mins walk. The few things that i think the hotel needs to improve are: 1. Hospitality of the staff. (When we checked-in around 11am, the male front desk staff does not smile at all and looks very serious. I had stayed for several 5 star hotels and i never experienced this before.) 2. For the room, maybe they can add bluetooth speaker. 3. Coffee amenities - i’m not sure if they have sweeteners like splenda or equal but in the room did not found any. Did not bother to ask anymore. Overall i would still recommend this hotel and had wonderful stay.

    Escrito el 04 diciembre 2017

    Dear guest Thank you for taking the time to share your comments.We are pleased you enjoyed the guestroom experience.I am so sorry to hear that you did not find sweeteners.I think if you not find it next time,please contact us to help you.And about your comment, we will feedback to hotel management and improve service quality.We hope you will choose our hotel again and so that we could have the opportunity to provide better service for you.

    Respondida el 05 diciembre 2017
    Grand Kempinski Hotel Shanghai
    8,8
    Excelente
    Chun de Malasia
    Viajero de negocios
    Premier Skyline View Room
    2 noches en noviembre de 2016

    Returning after a year”

    This has been my regular hotel until a bad incident by the hotel front desk management one and half year ago. When I finally decided to return again I am pleased that the management has improved. Room is abit expensive but considering its location is excellent. The only thing that has gone worst since my last stay is the staff greetings. Basically there is no greetings or help offers. Facilities wise this is a five star but staff training wise this is more like a three and half star hotel. There is better hotel with similar price around the area with higher standard of customer service.

    Escrito el 21 noviembre 2016
    9,7
    Excepcional
    Chou de Singapur
    Viaje en pareja
    Deluxe con vistas a Bund
    2 noches en febrero de 2016

    Truly represents a five star hotel standard”

    Staff, amenities, view

    From the beginning John the front desk staff who checked us in was very courteous and friendly. The view from our assigned room is fantastic. Branded bath amenities, big plush towels, excellent bedding and excellent sheets! The HK staff was very attentive also and preempted our needs during our stay If I had to complain it would be that the heater is weak, taking a good hour to warm up the room during which we were freezing, dark stain wood finish is extremely dated, wifi is atrociously slow takes 2 mins to load a cnbc page but slow wifi is typical of five star hotels.

    Escrito el 01 marzo 2016
    8,0
    Excelente
    Chun de Malasia
    Viajero de negocios
    Premier Skyline View Room
    1 noche en diciembre de 2014

    Location, location, location”

    Location, comfortable room and facilities

    This is my regular hotel with great service whenever I travel to Shanghai until my last stay. A new receptionist unfamiliar with system took very long time to check me out (made some mistakes), took my credit card and then forgot to return my credit card which she kept with her in the inner side of reception desk. I was without credit card for a few days during my travel. When I returned to Shanghai to collect my credit card all the French manager could offer was only a very casual sorry and passed my card to me. It's about his attitude which was not sincere and sympathetic that really put me off. He even said it was my mistake for not checking and asking back my credit card and not the hotel's mistake. This is not acceptable for a 5 star international hotel. So I booked another hotel for my final days of business in Shanghai. I really like this hotel but not sure I will stay here again. Hence I give rating of 1 to staff performance (mainly due to the unprofessional attitude of the French manager).

    Escrito el 06 diciembre 2015
    9,0
    Excepcional
    CHUAH de Malasia
    Viajero de negocios
    Deluxe con vistas a Bund
    7 noches en septiembre de 2014

    A fantastic stay”

    Good location, comfort room and best view to new bund

    Overall it was a fantastic stay in the hotel. A luxury hotel with very good location which is near to Oriental Pearl Tower. A few minutes walking distance to LuJiaZui metro which is very convenient to access to most of the places such as airport.

    Escrito el 22 septiembre 2014
    8,3
    Excelente
    Lubomir de República Checa
    Viajero de negocios
    Premier Skyline View Room
    1 noche en agosto de 2013

    Good hotel in great location ”

    Location, convenience to business center, river view

    Very nice hotel , after taking over management from Gran Melia ( ex hotel name), Kempinski managing the hotel in very good way. It is conveniently located in main business district of Pudong, walking distance from shops, shangri-la. I have previously stayed many times in Shangri-la Pudong, but now prefer this hotel as service is same and price much cheaper.

    Escrito el 14 agosto 2014
    8,7
    Excelente
    Natthachai de Tailandia
    Familia con niños mayores
    Premier Skyline View Room
    2 noches en abril de 2014

    excellent hotel”

    location, cleanness, service

    overall are good, except there was a little problem when i was checking in but the staff could handle it nicely. hotel location is really convenience to go the business area and shopping area. it is just next to the shanghai aquarium and pearl tower. nice city view and excellent service.

    Escrito el 07 junio 2014
    9,7
    Excepcional
    Huy de Australia
    Viajero de negocios
    Premier Skyline View Room
    4 noches en agosto de 2013

    a true 5-star hotel with great service”

    great service, luxurious and great food

    Hotel is a true 5 or 6* type. The decor is good, not in the usual strange Chinese mix. Hotel is located near the Pearl Tower, about 15 mins walk. There is a new street earthere that Shanghai is trying to promote as a upmarket eat street. The erstaurants look good from the outside but I didn't try. Hotel is not very convenient for other activities, being in the middle of the office area. The subway is 10-15 mins away, taxis are available but they can pick passengers depending on destinations. This is SH. The interior of rooms are very well appointed and very comfortable, including the desk/chair. Staff is super helpful and super efficient. I stayed here before the name change (Gran Melia) and it didn't disappoint this time.

    Escrito el 27 agosto 2013
    9,0
    Excepcional
    Andreas de Alemania
    Viajero de negocios
    Premier Skyline View Room
    1 noche en junio de 2013

    Recently opened Hotel in good Location”

    Location, excellent condition, price

    I was looking for a good 5 star hotel in Pudong near the TV tower and the shopping mall. The hotel must be very new and the price was an excellent offer for the service and standard offered. I hope they can keep this level in the future and will return next time I visit Shanghai.

    Escrito el 13 junio 2013
    8,7
    Excelente
    Gershon de Israel
    Viajero de negocios
    Premier Skyline View Room
    2 noches en abril de 2013

    Top Class, Great Value”

    Very spacious and comfortable room with great river view; luxurious bathroom; desk set up with wired and wireless internet.

    No complaints at all. Hotel seems quiet but standard of rooms and service was excellent. Fitness centre is OK but has great view of Shanghai skyline and top floor pool is very nice. For the price, it is excellent VFM.

    Escrito el 05 mayo 2013
    8,3
    Excelente
    CJ de Estados Unidos
    Viajero de negocios
    Premier Skyline View Room
    3 noches en abril de 2013

    Great hotel in central location in Pudong”

    The room was fabulous, the lobby was lovely and the conference facilities were very efficient.

    I had a great stay at the hotel, but the staff was not particularly friendly or helpful, passing me from one person to another. Other then that, I had a great stay and would hihgly recommend the hotel to others.

    Escrito el 03 mayo 2013
    12345

    Valoraciones de huéspedes sobre Grand Kempinski Hotel Shanghai

    Valoración total
    8,6
    Excelente
    Basado en 2081 opiniones
    Ofrecido por viajeros reales de
    Opiniones de Agoda (748)Opiniones de Booking.com (1333)
    Valorado a través de Agoda8,6
    /
    10
    Estado/limpieza del hotel9,0
    Servicios8,7
    Ubicación8,8
    Confort y calidad de la habitación8,5
    Servicios8,5
    Calidad-precio8,3
    Puntuación alta para Shanghái
    Valoración
    9+ Excepcional (154)
    8-9 Excelente (90)
    7-8 Muy bueno (77)
    6-7 Bueno (27)
    <6 Por debajo de las expectativas (37)
    Momento del año
    Mar - May (98)
    Jun - Ago (85)
    Sep - Nov (123)
    Dic - Feb (79)
    Todos los viajeros (748)
    Todos los tipos de habitación
    Todos los idiomas

    Mostrar opiniones que mencionan 

    Mostrando 385 comentarios de huéspedes verificados
    12345
    9,7
    Excepcional
    MARTIN de México
    Viaje en grupo
    4 noches en septiembre de 2011

    Impecable!!!”

    Habitaciones lujosas

    Mi familia y yo nos hospedamos en este hotel. Reservamos hab. de lujo (no las estándar). Nuestra estancia fue excelente, no encuentro nada de qué quejarme excepto los precios, sin embargo, hay que tomar en cuenta que es un 5 estrellas. Disfruté muchísimo la alberca, que desde sus jacuzzi's se puede observar totalmente de frente la Perl Tower (aconsejo darse una vuelta por la noche para disfrutar de la iluminación desde ahi). El health center whow... no se le puede pedir más. La sala de vapor y steam room funcionales y con un bello diseño. El desayuno muy bueno también (con mucha variedad). A toda mi familia (un grupo grande de personas) les agradó el hotel (conocemos muchos 5* en todo el mundo).

    Escrito el 07 febrero 2012
    7,7
    Muy bueno
    Soledad de España
    Viaje en pareja
    Premier Skyline View Room
    6 noches en julio de 2011

    hotel correcto”

    la piscina

    no encontramos a nadie que hablara español y no entendimos que teniamos los desayunos incluidos, con lo cual no desayunamos en el hotel. tuve problema con el ipad y no pude conectarme a internet en ningun momento, viajamos de alli a pekin y en el hotel de pekin no tuvimos ningun problema

    Escrito el 06 agosto 2011
    8,8
    Excelente
    Pablo de Argentina
    Viajero solo
    Deluxe con vistas a Bund
    5 noches en noviembre de 2016

    Recomendable”

    Un hotel con muchas comodidades

    Escrito el 29 noviembre 2016
    7,7
    Muy bueno
    manuel de Chile
    Viajero de negocios
    3 noches en marzo de 2012

    estupendo hotel, mala ubicacion”

    servicio cordila

    muy ben hotel, servicio impecable, desayuno muy bueno, habitaciones comodas, limpias, internet lenta, mala ubicacion

    Escrito el 22 marzo 2012
    10,0
    Excepcional
    David de Australia
    Viajero de negocios
    Executive Skyline View Room
    1 noche en septiembre de 2018

    Sensational Stay”

    Great location, amazing service and staff engagement

    Escrito el 12 julio 2019

    Dear David, Thank you for the kind review of our hotel and for appreciating the services from the team. Feedback such as this provides us with the encouragement to keep delivering memorable experiences to our guests. We hope to welcome you back to Shanghai in the near future and again offering you our hospitality. Best regards, Grand Kempinski Hotel Shanghai

    Respondida el 15 julio 2019
    Grand Kempinski Hotel Shanghai
    9,2
    Excepcional
    gracia de Indonesia
    Familia con niños pequeños
    Deluxe con vistas a Bund
    2 noches en junio de 2019

    Good hotel with good location”

    We arrive at 7am in the morning.and off course the room isnt ready yet.the staff suggest us to take a shower at 30th floor swimming pool.and the staff is really helpful.from frontdesk,concierge to room service.this hotel located near shanghai aquarium n pearl tower.next to it is mrt station.u can easily find food around here such as yang dumpling,ajisen ramen and 7eleven. Awesome experience as our room view is the bund. Gotta back next time

    Escrito el 11 junio 2019

    Dear Gracia, Thank you for taking the time to share your review of our hotel. It is always a pleasure to read such great comments about our hotel. It motivates us to continue delivering great service and taking care of our guests in a personal manner. We look forward to welcoming you back to Shanghai and offering you our hospitality again in the near future. Best regards, Grand Kempinski Hotel Shanghai

    Respondida el 11 junio 2019
    Grand Kempinski Hotel Shanghai
    9,2
    Excepcional
    Natasha de Australia
    Viaje en pareja
    Deluxe con vistas a Bund
    5 noches en abril de 2019

    Excepcional”

    Very clean and luxurious hotel with fantastic amenities in the room and attentive staff - great value for money. We ate delicious food at the Italian restaurant within the hotel. The hotel is a short (8-10 minutes) walk to Lujiazui metro station which made it very convenient to get to various parts of the city. Was about an hour each way to get to the Formula 1 Circuit by metro. There is a 7-Eleven and some restaurants a short walk from the hotel. Only complaint is that the ATM in the Hotel Lobby did not allow transactions using several of our cards that we tried (both Mastercard and Visa) which was annoying as many vendors around Shanghai did not accept these cards either and we needed cash!

    Escrito el 16 abril 2019

    Dear Ms. Natasha, Thank you for your kind review. We were very happy to note that the location and the amenities of our hotel met your expectations. We understand the annoyance related to international financial payment methods, however we are limited to using only local methods of payment. We usually advise international travellers to visit the ATM close to the hotel for all cash requirements. We do hope, that apart from this all other aspects of your stay were as desired and we will have the pleasure of welcoming you back to Shanghai in the near future. Best regards, Grand Kempinski Hotel Shanghai.

    Respondida el 10 mayo 2019
    Grand Kempinski Hotel Shanghai
    6,0
    Liang de China
    Viajero de negocios
    Premier Skyline View Room
    3 noches en marzo de 2019

    Por encima de la media”

    I’ve booked non-smoking room, but unfortunately some guests from the other room was smoking, the corridor was full of smelly smoke, for two days but no one could resolve the issue. No penalty to those Chinese smokers... this is too bad!

    Escrito el 03 abril 2019

    Dear Guest, thank you for your choose to stay in Grand Kempinski Hotel Shanghai and willing to share your stay experiences to us. About your comment, we will feedback to hotel management and improve service quality. Actually, we do have a penalty to pay of RMB 1000 per day if someone smoke at hotel. We appreciate the time you spent to share compliments, which gave us great encouragement and inspired us to offer more renewal in your next stay. Hopefully we will welcome you back soon!

    Respondida el 04 abril 2019
    Grand Kempinski Hotel Shanghai
    10,0
    Excepcional
    Hendra de Indonesia
    Viajero de negocios
    Premier Skyline View Room
    1 noche en mayo de 2019

    Very much enjoyed”

    Prime location, friendly staff, comfortable bed

    Escrito el 10 mayo 2019

    Dear Mr. Hendra, Thank you so much for your kind review. Feedback such as this encourages us to continue crafting beautiful experiences for our guests in our hotels. We hope to welcome you back to Shanghai in the near future. Best regards, Grand Kempinski Hotel Shanghai

    Respondida el 10 mayo 2019
    Grand Kempinski Hotel Shanghai
    9,6
    Excepcional
    Henson de Filipinas
    Viaje en grupo
    Deluxe con vistas a Bund
    1 noche en diciembre de 2017

    Execellent Hotel”

    Stayed here for a night Dec. 2-3, 2017. We got here a bit early and the room wasn’t ready yet. We went back around 3pm and checked-in. We were surprised that we have been upgraded to executive room. Checked-in was fast. The room was great. Love the facilities of the hotel. The hotel is very near the oriental pearl tower and about 10-15mins walk. The few things that i think the hotel needs to improve are: 1. Hospitality of the staff. (When we checked-in around 11am, the male front desk staff does not smile at all and looks very serious. I had stayed for several 5 star hotels and i never experienced this before.) 2. For the room, maybe they can add bluetooth speaker. 3. Coffee amenities - i’m not sure if they have sweeteners like splenda or equal but in the room did not found any. Did not bother to ask anymore. Overall i would still recommend this hotel and had wonderful stay.

    Escrito el 04 diciembre 2017

    Dear guest Thank you for taking the time to share your comments.We are pleased you enjoyed the guestroom experience.I am so sorry to hear that you did not find sweeteners.I think if you not find it next time,please contact us to help you.And about your comment, we will feedback to hotel management and improve service quality.We hope you will choose our hotel again and so that we could have the opportunity to provide better service for you.

    Respondida el 05 diciembre 2017
    Grand Kempinski Hotel Shanghai
    8,8
    Excelente
    Chun de Malasia
    Viajero de negocios
    Premier Skyline View Room
    2 noches en noviembre de 2016

    Returning after a year”

    This has been my regular hotel until a bad incident by the hotel front desk management one and half year ago. When I finally decided to return again I am pleased that the management has improved. Room is abit expensive but considering its location is excellent. The only thing that has gone worst since my last stay is the staff greetings. Basically there is no greetings or help offers. Facilities wise this is a five star but staff training wise this is more like a three and half star hotel. There is better hotel with similar price around the area with higher standard of customer service.

    Escrito el 21 noviembre 2016
    9,7
    Excepcional
    Chou de Singapur
    Viaje en pareja
    Deluxe con vistas a Bund
    2 noches en febrero de 2016

    Truly represents a five star hotel standard”

    Staff, amenities, view

    From the beginning John the front desk staff who checked us in was very courteous and friendly. The view from our assigned room is fantastic. Branded bath amenities, big plush towels, excellent bedding and excellent sheets! The HK staff was very attentive also and preempted our needs during our stay If I had to complain it would be that the heater is weak, taking a good hour to warm up the room during which we were freezing, dark stain wood finish is extremely dated, wifi is atrociously slow takes 2 mins to load a cnbc page but slow wifi is typical of five star hotels.

    Escrito el 01 marzo 2016
    8,0
    Excelente
    Chun de Malasia
    Viajero de negocios
    Premier Skyline View Room
    1 noche en diciembre de 2014

    Location, location, location”

    Location, comfortable room and facilities

    This is my regular hotel with great service whenever I travel to Shanghai until my last stay. A new receptionist unfamiliar with system took very long time to check me out (made some mistakes), took my credit card and then forgot to return my credit card which she kept with her in the inner side of reception desk. I was without credit card for a few days during my travel. When I returned to Shanghai to collect my credit card all the French manager could offer was only a very casual sorry and passed my card to me. It's about his attitude which was not sincere and sympathetic that really put me off. He even said it was my mistake for not checking and asking back my credit card and not the hotel's mistake. This is not acceptable for a 5 star international hotel. So I booked another hotel for my final days of business in Shanghai. I really like this hotel but not sure I will stay here again. Hence I give rating of 1 to staff performance (mainly due to the unprofessional attitude of the French manager).

    Escrito el 06 diciembre 2015
    9,0
    Excepcional
    CHUAH de Malasia
    Viajero de negocios
    Deluxe con vistas a Bund
    7 noches en septiembre de 2014

    A fantastic stay”

    Good location, comfort room and best view to new bund

    Overall it was a fantastic stay in the hotel. A luxury hotel with very good location which is near to Oriental Pearl Tower. A few minutes walking distance to LuJiaZui metro which is very convenient to access to most of the places such as airport.

    Escrito el 22 septiembre 2014
    8,3
    Excelente
    Lubomir de República Checa
    Viajero de negocios
    Premier Skyline View Room
    1 noche en agosto de 2013

    Good hotel in great location ”

    Location, convenience to business center, river view

    Very nice hotel , after taking over management from Gran Melia ( ex hotel name), Kempinski managing the hotel in very good way. It is conveniently located in main business district of Pudong, walking distance from shops, shangri-la. I have previously stayed many times in Shangri-la Pudong, but now prefer this hotel as service is same and price much cheaper.

    Escrito el 14 agosto 2014
    8,7
    Excelente
    Natthachai de Tailandia
    Familia con niños mayores
    Premier Skyline View Room
    2 noches en abril de 2014

    excellent hotel”

    location, cleanness, service

    overall are good, except there was a little problem when i was checking in but the staff could handle it nicely. hotel location is really convenience to go the business area and shopping area. it is just next to the shanghai aquarium and pearl tower. nice city view and excellent service.

    Escrito el 07 junio 2014
    9,7
    Excepcional
    Huy de Australia
    Viajero de negocios
    Premier Skyline View Room
    4 noches en agosto de 2013

    a true 5-star hotel with great service”

    great service, luxurious and great food

    Hotel is a true 5 or 6* type. The decor is good, not in the usual strange Chinese mix. Hotel is located near the Pearl Tower, about 15 mins walk. There is a new street earthere that Shanghai is trying to promote as a upmarket eat street. The erstaurants look good from the outside but I didn't try. Hotel is not very convenient for other activities, being in the middle of the office area. The subway is 10-15 mins away, taxis are available but they can pick passengers depending on destinations. This is SH. The interior of rooms are very well appointed and very comfortable, including the desk/chair. Staff is super helpful and super efficient. I stayed here before the name change (Gran Melia) and it didn't disappoint this time.

    Escrito el 27 agosto 2013
    9,0
    Excepcional
    Andreas de Alemania
    Viajero de negocios
    Premier Skyline View Room
    1 noche en junio de 2013

    Recently opened Hotel in good Location”

    Location, excellent condition, price

    I was looking for a good 5 star hotel in Pudong near the TV tower and the shopping mall. The hotel must be very new and the price was an excellent offer for the service and standard offered. I hope they can keep this level in the future and will return next time I visit Shanghai.

    Escrito el 13 junio 2013
    8,7
    Excelente
    Gershon de Israel
    Viajero de negocios
    Premier Skyline View Room
    2 noches en abril de 2013

    Top Class, Great Value”

    Very spacious and comfortable room with great river view; luxurious bathroom; desk set up with wired and wireless internet.

    No complaints at all. Hotel seems quiet but standard of rooms and service was excellent. Fitness centre is OK but has great view of Shanghai skyline and top floor pool is very nice. For the price, it is excellent VFM.

    Escrito el 05 mayo 2013
    8,3
    Excelente
    CJ de Estados Unidos
    Viajero de negocios
    Premier Skyline View Room
    3 noches en abril de 2013

    Great hotel in central location in Pudong”

    The room was fabulous, the lobby was lovely and the conference facilities were very efficient.

    I had a great stay at the hotel, but the staff was not particularly friendly or helpful, passing me from one person to another. Other then that, I had a great stay and would hihgly recommend the hotel to others.

    Escrito el 03 mayo 2013
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    • Ubicación excelente
    • Torre Perla Oriental
    • Estación de metro Lujiazui está a 0.34 km