JW Marriott Hotel Surabaya
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Habitación Executive Deluxe - Acceso al Lounge Executive incluido JW Marriott Hotel Surabaya
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8,8
Excelente
/10
( 2098 opiniones)Ver opiniones de los huéspedes
EN EL MAPA
9,0
Excepcional
Valoración de la ubicación
Ubicación excepcional - En el centro urbano
Barrio popular
Aparcamiento
GRATIS
  • Plaza Tunjungan710 m
  • Tugu Pahlawan1,51 km
  • Iglesia Kepanjen1,97 km
  • Parque Bungkul3,15 km
  • Museo de Sampoerna3,21 km
  • Plaza del Pueblo Surabaya3,89 km
  • Templo Sanggar Agung7,22 km
  • Puente Suramadu8,59 km
  • Mezquita de Al Akbar8,8 km
  • Parque Acuático Ciputra11,58 km
  • Hotel de 5-star
    Wifi gratis

    JW Marriott Hotel Surabaya

    Jl. Embong Malang 85-89, Centro de Surabaya, Surabaja, Indonesia, 60261 - EN EL MAPA

    ¡Que no se te escape!

    18 viajeros han reservado hoy mismo.

    Desayuno fantástico
    94 % de menciones positivas
    Servicio excepcional
    9,0 valoración de servicio
    Reputación excepcional
    Un 90 % nos recomendaría a un amigo
    Limpieza excelente
    8,9 valoración de limpieza
    • Traslado al aeropuerto

    • Ubicado en el corazón de Surabaja

    • Cambio de divisas

    • Wifi gratis en las habitaciones

    • Bañera de hidromasaje

    Más barato que el 86 % de los alojamientos en Surabaja en las últimas 24 horas.Comparado con 1727 alojamientos de Agoda en Surabaja durante varias fechas
    Calidad-precio8,5
    Distancia al centro de la ciudad0.0 Km
    Valoración de la ubicación9,0
    Aeropuerto más cercanoAeropuerto Internacional Juanda (SUB)
    Distancia al aeropuerto14,5 km

    Habitaciones disponibles en JW Marriott Hotel Surabaya

    8,8
    Excelente
    Comodidad y calidad de la habitación
    Habitación Executive Deluxe - Acceso al Lounge Executive incluido (Executive Deluxe, Executive lounge access, Guest room)
    Habitación Executive Deluxe - Acceso al Lounge Executive incluido (Executive Deluxe, Executive lounge access, Guest room)
    ...
    • Tamaño de la habitación: 42...
    • Vistas: a la piscina
    • 2 camas dobles o 1 cama ext...
    Indica fechas para ver precios
    Estudio Executive - Acceso al Lounge Executive incluido (Executive Studio, Executive lounge access, Larger Guest room)
    Estudio Executive - Acceso al Lounge Executive incluido (Executive Studio, Executive lounge access, Larger Guest room)
    ...
    • Tamaño de la habitación: 48...
    • Vistas: a la ciudad
    • 1 cama extragrande
    Indica fechas para ver precios
    Suite de 1 habitación con cama extragrande - Acceso al Lounge Executive incluido (One Bedroom Suite, Executive lounge access, 1 King)
    Suite de 1 habitación con cama extragrande - Acceso al Lounge Executive incluido (One Bedroom Suite, Executive lounge access, 1 King)
    ...
    • Tamaño de la habitación: 86...
    • Vistas: a la ciudad
    • 1 cama extragrande
    Indica fechas para ver precios
    Two Bedroom Suite, Executive lounge access, City view
    Two Bedroom Suite, Executive lounge access, City view
    ...
    • Tamaño de la habitación: 12...
    • Vistas: a la ciudad
    • 1 cama extragrande & 2 cama...
    Indica fechas para ver precios
    Suite Presidencial con vistas a la ciudad – Acceso al Lounge Executive incluido (PRESIDENTIAL SUITE, Executive lounge access, City view)
    Suite Presidencial con vistas a la ciudad – Acceso al Lounge Executive incluido (PRESIDENTIAL SUITE, Executive lounge access, City view)
    ...
    • Vistas: a la ciudad
    • Terraza / balcón
    • 1 cama extragrande
    Indica fechas para ver precios
    Chairman Suite, Executive lounge access, City view, Balcony
    Chairman Suite, Executive lounge access, City view, Balcony
    ...
    • Vistas: a la ciudad
    • Terraza / balcón
    • 1 cama extragrande
    Indica fechas para ver precios
    Studio, Larger Guest room, 1 King, City view, Corner room
    Studio, Larger Guest room, 1 King, City view, Corner room
    ...
    • Tamaño de la habitación: 48...
    • Vistas: a la piscina
    • 1 cama extragrande
    Indica fechas para ver precios
    Deluxe Premium, Guest room, 1 King, City view
    Deluxe Premium, Guest room, 1 King, City view
    ...
    • Tamaño de la habitación: 42...
    • Vistas: a la piscina
    • 2 camas dobles o 1 cama ext...
    Indica fechas para ver precios
    Estudio Executive - Acceso al salón (Executive Studio - Lounge Access)
    Estudio Executive - Acceso al salón (Executive Studio - Lounge Access)
    ...
    • Tamaño de la habitación: 48...
    • Ducha y bañera
    • 1 cama grande
    Indica fechas para ver precios
    Habitación Doble Executive - Acceso al salón (Executive Double Room - Lounge Access)
    Habitación Doble Executive - Acceso al salón (Executive Double Room - Lounge Access)
    ...
    • Tamaño de la habitación: 42...
    • Ducha y bañera
    • 1 cama extragrande
    Indica fechas para ver precios
    Posición del alojamiento|Comparado con 1727 alojamientos de Surabaja
    Ver todas las puntuaciones
    Valoración de la comodidad de la habitación
    8.8/10
    Valoración del tamaño de la habitación
    110 sqm.
    Valoración de la ubicación
    9.0/10
    Valoración del servicio
    9.0/10
    Mejor que el
    99
    %
    de los alojamientos en Surabaja
    Más grande que el
    99
    %
    de los alojamientos en Surabaja
    Mejor que el
    98
    %
    de los alojamientos en Surabaja
    Mejor que el
    98
    %
    de los alojamientos en Surabaja
    Ofertas Privadas de Agoda: hasta 30 % de descuento en todo el mundo.

    Precios más bajos, reservas más rápidas y una mejor experiencia.

    Entra ahora
    Más sobre JW Marriott Hotel Surabaya

    Más sobre JW Marriott Hotel Surabaya

    Resumen

    Ocultar

    Los servicios/instalaciones más comentados.

    Desayuno
    97 menciones
    Servicio de limpieza
    65 menciones
    Restauración
    52 menciones
    Piscina
    21 menciones

    Ofrecen

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    Distancias e información imprescindible

    Las distancias mostradas son líneas rectas en el mapa. Las distancias reales de viaje pueden variar.
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    Restauración

    Opciones de desayuno

    Americana
    Asiática
    Continental
    Halal
    Vegetariana

    Restaurantes en el alojamiento

    The Pavilion Restaurant
    Cocina:Indonesia, Internacional
    Menú:A la carta
    Tang Palace Chinese Restaurant
    Cocina:Asiática, China
    Menú:Bufet
    Vis a Vis French Restaurant
    Cocina:Francesa
    Menú:Bufet
    Imari Japanese Restaurant
    Cocina:Japonesa
    Menú:Bufet

    ¿Qué hay cerca?

    Las distancias mostradas son líneas rectas en el mapa. Las distancias reales de viaje pueden variar.
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    Política de huéspedes del alojamiento

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    Algunos datos interesantes

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    Valoraciones de huéspedes sobre JW Marriott Hotel Surabaya

    Valoración total
    8,8
    Excelente
    Basado en 2098 opiniones
    9,0Ubicación
    9,0Servicios
    8,9Estado/limpieza del hotel
    Opiniones de Agoda (1511)Opiniones de Booking.com (587)
    Valorado a través de Agoda8,8
    /
    10
    Estado/limpieza del hotel8,9
    Servicios8,8
    Ubicación9,0
    Confort y calidad de la habitación8,8
    Servicios9,0
    Calidad-precio8,5
    Puntuación alta para Surabaja
    Valoración
    9+ Excepcional (509)
    8-9 Excelente (221)
    7-8 Muy bueno (261)
    6-7 Bueno (54)
    <6 Por debajo de las expectativas (48)
    Momento del año
    Mar - May (241)
    Jun - Ago (273)
    Sep - Nov (315)
    Dic - Feb (264)
    Todos los viajeros (1511)
    Todos los tipos de habitación
    Todos los idiomas

    Mostrar opiniones que mencionan 

    Mostrando 1093 comentarios de huéspedes verificados
    12345
    8,0
    Excelente
    Alvin de Indonesia
    Familia con niños pequeños
    Deluxe Premium, Guest room, 1 King, City view
    1 noche en junio de 2019

    nice”

    nice place, near plaza tunjungan, but the parking space is terrible, very hot, not enough place for guest cars. the other thing is good

    Escrito el 22 julio 2019
    6,4
    Bueno
    Yuntakari de Estados Unidos
    Familia con niños mayores
    Deluxe Premium, Guest room, 1 King, City view
    2 noches en julio de 2019

    Definitely not 5 stars”

    I was staying here at JW Marriott recently for 2 nights, July 6 and July 7. The hotel in my opinion is not deserving to get 5 starts rating. First too many mosquito in Hotel lobby that make us all uncomfortable to relax and speaking with friends in Lobby areas. The breakfast buffet was overflow and they put me in the lobby instead of inside their dining room. our server has almost never coming to fill up our coffee and tea and hardly cleaning our plates that stacked in our table. Food is just average nothing special and taste is just ok.

    Escrito el 09 julio 2019
    10,0
    Excepcional
    Bee de Singapur
    Viaje en pareja
    Deluxe Premium, Guest room, 1 King, City view
    1 noche en abril de 2019

    Good hotel with fantastic location”

    Security of the hotel is high and the staff were all nice and helpful. Appreciate the concierge staff for walking us out of the hotel to show us the direction to the ATM. :):) The room was huge and generally clean. Although we would much appreciate a cleaner shower head. Pillow were on the soft side too. But generally we still had a fantastic stay, and the breakfast was great!

    Escrito el 22 abril 2019
    10,0
    Excepcional
    Chloe de Malasia
    Viaje en grupo
    Deluxe Premium, Guest room, 1 King, City view
    1 noche en julio de 2019

    Great ”

    Staff are friendly and walking distance to the shopping malls and mart... Like this so much

    Escrito el 03 julio 2019
    10,0
    Excepcional
    Nor de Malasia
    Viaje en pareja
    Habitación Doble Deluxe con cama extragrande y vistas a la ciudad
    5 noches en febrero de 2019

    superb”

    location is a few minutes walk from tunjungan mall, but there's also free shuttle service every hour if you are lazy to walk. the room is very good size, classic style and well maintained, nice deco and layout. the dressing gown is very comfortable. the bathroom is also large enough, i could spend hours under the rain-shower. the gym is very well equipped and has very large changing room, steam room and sauna. we took the room without breakfast as we prefer to check out the local breakfast around. will definitely stay in this hotel again if the price point is within our budget.

    Escrito el 06 febrero 2019
    8,0
    Excelente
    johanes de Australia
    Viaje en pareja
    Habitación Doble Deluxe con cama extragrande y vistas a la ciudad
    2 noches en enero de 2019

    Muy bueno”

    Centrally located in Surabaya CBD, not attached to TP shopping center, but there is shuttle bus everyhour from and to TP. Facilities are excellent, small swimming pool, attached to smoking area. The room is nice and well equipt but the pillow is soft and soggy. Order in room breakfast, bit slow but very well presented and tasty. Bar is the greatest disappointment, smokers are allowed to sit inside the fully AC room (big surprise for me considering Marriot international reputation, even smaller hotel in Indonesia already adapt not to smoke policy inside AC room and has allocated smoking area), slow service, "had to be reminded" 2 for order and at the end, over charged with food that we did not order. Apart from that the staff are freindly and helpful.

    Escrito el 31 enero 2019
    9,6
    Excepcional
    Fakhruddin de Malasia
    Viajero solo
    Deluxe Premium, Guest room, 1 King, City view
    2 noches en octubre de 2018

    Great location, worth every penny”

    It’s located nearby Tunjungan Plaza by 5 to 7 minutes of walking distance. There were lots of restaurant and mini market nearby this area so it was so convenient for me. Easy to get GrabCar or GrabBike. Check-in and check-out processes were super fast. Everyone speaks English very well. Room was massive. I requested for a non-smoking room, unfortunately it was full house and I was given a smoking room. However the room I had was great and there was no smell of cigarettes at all. Breakfast were good, perhaps need to widen the range of food. Taste wise, absolutely fantastic. I love the herb drink so much! Walking distance to other attractions such as Majapahit Hotel (one of the oldest hotel in town), Genteng Kali (at the back of Majapahit Hotel and a place to find local cuisines, souvenirs or fabrics) and Surabaya Museum. Overall this is great hotel at reasonable price.

    Escrito el 26 octubre 2018
    8,0
    Excelente
    Ardityo de Indonesia
    Familia con niños pequeños
    Deluxe Premium, Guest room, 1 King, City view
    1 noche en junio de 2019

    Great hotel”

    Great location, excellent staff, facilities , great breakfast....

    Escrito el 16 junio 2019
    10,0
    Excepcional
    Glenn de Australia
    Viaje en pareja
    Habitación Doble Deluxe con cama extragrande y vistas a la ciudad
    4 noches en agosto de 2018

    Amazing Luxurious Hotel”

    We spent 4 nights staying at JW Marriott in Surabaya and loved every minute of it. The friendly, professional staff, the spacious comfy room with great views and the great location made us wish we could stay longer.

    Escrito el 27 agosto 2018
    10,0
    Excepcional
    Eddy de Indonesia
    Viaje en grupo
    Habitación Doble Deluxe con cama extragrande y vistas a la ciudad
    1 noche en junio de 2018

    Hotel ramah untuk keluarga”

    Breakfast sangat bervariasi dan enak. Kami berpergian dengan orang tua yang tidak bisa jalan cepat dan beberapa anak kecil, dan staff yang bertugas sangat ramah dan helpful. Lokasi hotel strategis. Kamar bersih dan nyaman. Will be back for sure..

    Escrito el 16 junio 2018
    8,0
    Excelente
    Gerhard de Hong Kong
    Viaje en pareja
    Deluxe Premium, Guest room, 1 King, City view
    4 noches en febrero de 2018

    Good - but very noisy..”

    Definitely not recommendable for people sensitive to noise. Isolation of the building is not state of the art. Very noisy doors and you here everything from the neighbor rooms and the floors above you. At 03:30 in the morning the muezzins around the hotel send their prayers in the air. The windows have no acoustic isolation... But staff is very nice, polite and caretaking. Breakfast is great.

    Escrito el 20 febrero 2018
    8,0
    Excelente
    Dhany de Indonesia
    Familia con niños mayores
    Deluxe Premium, Guest room, 1 King, City view
    1 noche en octubre de 2017

    5 Star Hotel with Best Restaurant In Surabaya”

    Upscale 5-star Hotel in Surabaya. Was recently renovated. Love the new, revamp rooms. It has the modern & luxurious touch. The Hotel Dining is the BEST in Surabaya. -Tang Palace (Chinese) has the best upscale Dim Sum in Surabaya. The Chinese food here is also nice. -Imari (Japanese) is my favourite Japanese Fine Dining. The Beef Wagyu Fusion by Chef Gadung, Lobster Teppanyaki, Salmon Belly Sashimi and Seafood Teisoku are some of my favourite Menu. Tips: If you come in gorup choose the Tatami setting. -Vis A Vis is France Fine Dining with good steak. -The Pavilion Buffet Breakfast, Buffet Lunch/ Dinner is also OK

    Escrito el 04 febrero 2018
    10,0
    Excepcional
    Amarindra de Indonesia
    Viajero de negocios
    Deluxe Premium, Guest room, 1 King, City view
    1 noche en julio de 2017

    I love it”

    Pelayanan staffnya ramah, ada welcome towel disamping drinknya (which is very important buat tamu yg jet lag seperti saya) water pressure kamar mandi steady bgt, temperaturnya juga ga naik turun. Worth it-lah hotelnya sebagai business trveler setelah seharian kerja akhirnya bisa pulang ke hotel yg nyaman is money well spend.

    Escrito el 14 julio 2017
    8,8
    Excelente
    Joshua de Indonesia
    Familia con niños pequeños
    Deluxe Premium, Guest room, 1 King, City view
    4 noches en abril de 2017

    Excelente”

    The first room I stayed hadproblems with the aircondition, it was hot and made my daughter sweats. And called the room service and had it cleaned, still made my daughter sweats, and i complained to transfer to another room, which colder... but on the second room, had a smell coming from the toilets, and had an engineer checked on it, but still smells...Hope in the future the hotel will check and look for the problems.

    Escrito el 03 mayo 2017
    10,0
    Excepcional
    Leni de Indonesia
    Familia con niños mayores
    Studio, Larger Guest room, 1 King, City view, Corner room
    1 noche en abril de 2017

    Recommended”

    Good location, just across the famous Rawon Setan (spicy hot beef black soup), minutes to Bebek Sinjay, approx. 15 minutes to Cathedral, 30 mins from airport. Stayed in Studio room, it's spacious and the city view was awesome. Service is excellent. Breakfast is good. High standard safety. Will definitely come back.

    Escrito el 16 abril 2017
    8,0
    Excelente
    William de Indonesia
    Familia con niños pequeños
    Studio, Larger Guest room, 1 King, City view, Corner room
    2 noches en diciembre de 2016

    Friendly staff, comfortable room, various and nice breakfast, poor shuttle bus”

    Friendly staff, comfortable room, various and nice breakfast, comfortable bed and pillow. However, there is no kids club beside swimming pool for the kids to play and need to add the frequent of the shuttle bus to/from hotel and Tunjungan Plaza, especially during high season like year end holiday. Bus capacity is small and a lot hotel guest are going to Tunjungan Plaza, hence waiting period is long. Also no queing line at the hotel and at Tunjungan Plaza, so everybody chasing the mini bus to get a seat even it hasn't fully stop yet.

    Escrito el 03 enero 2017
    8,8
    Excelente
    ROHAIZAD de Malasia
    Viaje en grupo
    Deluxe Premium, Guest room, 1 King, City view
    3 noches en octubre de 2016

    5 Star treatment”

    The best thing about this hotel is the all round friendly and helpful staff. The decor and furniture in the room leans towards a old-fashioned and classic look with wood cabinets/closets. The bed was a bit too soft for me. The lobby was impressive with a nice lounge with furnished with comfortable chairs. There were beautiful antiques ceramics from China and Japan in glass cases. Downsides : The main road in front of the hotel is nearly impossible to cross on foot because there are too many cars even up to 11.00 pm. Another downside is the dinner (twice) I had at the Pavilion restaurant. The dishes were disappointing as they were not tasty.

    Escrito el 20 noviembre 2016
    8,0
    Excelente
    Xianguang de Australia
    Viajero de negocios
    Studio, Larger Guest room, 1 King, City view, Corner room
    1 noche en noviembre de 2016

    Go and experience it”

    I am quite impressed by the staff's hospitality, especially one working at the its Chinese restaurant on 13th Nov. She is promoting the Hotel's business, seems to have a great passion for it. She needs a reward but I did not catch her name, unfortunately.

    Escrito el 16 noviembre 2016
    8,4
    Excelente
    yanindya de Indonesia
    Viaje en pareja
    Deluxe Premium, Guest room, 1 King, City view
    1 noche en septiembre de 2016

    good located 5 star hotel”

    My activities was around the city, and this hotel is just about in the center. There is a car-free day program on Sunday at about 5 mins walk from the hotel. A good chance to sight seeing and look for what the locals do on week end. Hotel facilities are standard 5-stars hotel. So, no complaints on that part.

    Escrito el 23 septiembre 2016
    10,0
    Excepcional
    Hijrah de Indonesia
    Viaje en pareja
    Studio, Larger Guest room, 1 King, City view, Corner room
    1 noche en septiembre de 2016

    What an amazing stay”

    I came to Surabaya quite often, but this is my first time stay at JW Marriott. And boy i'm so impressed with very thing that this hotel have. The check in and the check out process were quick! They even allow me to have an early check in. The room is huge! With a spectacular city view. The bed is so damn comfortable. I really love it. The pool is kinda so so. But the grass field beside the pool is so pretty. The breakfast here is great with many many choices. I personally love their french toast. But the breakfast area is kinda to small. Too crowded. One of the plus point for this hotel is that they provide a free shuttle service to Tunjungan Plaza, the biggest shopping mall in Surabaya. Without a doubt i'll stay at JW Marriott next time i travell to Surabaya!

    Escrito el 13 septiembre 2016
    12345

    Valoraciones de huéspedes sobre JW Marriott Hotel Surabaya

    Valoración total
    8,8
    Excelente
    Basado en 2098 opiniones
    9,0Ubicación
    9,0Servicios
    8,9Estado/limpieza del hotel
    Opiniones de Agoda (1511)Opiniones de Booking.com (587)
    Valorado a través de Agoda8,8
    /
    10
    Estado/limpieza del hotel8,9
    Servicios8,8
    Ubicación9,0
    Confort y calidad de la habitación8,8
    Servicios9,0
    Calidad-precio8,5
    Puntuación alta para Surabaja
    Valoración
    9+ Excepcional (509)
    8-9 Excelente (221)
    7-8 Muy bueno (261)
    6-7 Bueno (54)
    <6 Por debajo de las expectativas (48)
    Momento del año
    Mar - May (241)
    Jun - Ago (273)
    Sep - Nov (315)
    Dic - Feb (264)
    Todos los viajeros (1511)
    Todos los tipos de habitación
    Todos los idiomas

    Mostrar opiniones que mencionan 

    Mostrando 1093 comentarios de huéspedes verificados
    12345
    8,0
    Excelente
    Alvin de Indonesia
    Familia con niños pequeños
    Deluxe Premium, Guest room, 1 King, City view
    1 noche en junio de 2019

    nice”

    nice place, near plaza tunjungan, but the parking space is terrible, very hot, not enough place for guest cars. the other thing is good

    Escrito el 22 julio 2019
    6,4
    Bueno
    Yuntakari de Estados Unidos
    Familia con niños mayores
    Deluxe Premium, Guest room, 1 King, City view
    2 noches en julio de 2019

    Definitely not 5 stars”

    I was staying here at JW Marriott recently for 2 nights, July 6 and July 7. The hotel in my opinion is not deserving to get 5 starts rating. First too many mosquito in Hotel lobby that make us all uncomfortable to relax and speaking with friends in Lobby areas. The breakfast buffet was overflow and they put me in the lobby instead of inside their dining room. our server has almost never coming to fill up our coffee and tea and hardly cleaning our plates that stacked in our table. Food is just average nothing special and taste is just ok.

    Escrito el 09 julio 2019
    10,0
    Excepcional
    Bee de Singapur
    Viaje en pareja
    Deluxe Premium, Guest room, 1 King, City view
    1 noche en abril de 2019

    Good hotel with fantastic location”

    Security of the hotel is high and the staff were all nice and helpful. Appreciate the concierge staff for walking us out of the hotel to show us the direction to the ATM. :):) The room was huge and generally clean. Although we would much appreciate a cleaner shower head. Pillow were on the soft side too. But generally we still had a fantastic stay, and the breakfast was great!

    Escrito el 22 abril 2019
    10,0
    Excepcional
    Chloe de Malasia
    Viaje en grupo
    Deluxe Premium, Guest room, 1 King, City view
    1 noche en julio de 2019

    Great ”

    Staff are friendly and walking distance to the shopping malls and mart... Like this so much

    Escrito el 03 julio 2019
    10,0
    Excepcional
    Nor de Malasia
    Viaje en pareja
    Habitación Doble Deluxe con cama extragrande y vistas a la ciudad
    5 noches en febrero de 2019

    superb”

    location is a few minutes walk from tunjungan mall, but there's also free shuttle service every hour if you are lazy to walk. the room is very good size, classic style and well maintained, nice deco and layout. the dressing gown is very comfortable. the bathroom is also large enough, i could spend hours under the rain-shower. the gym is very well equipped and has very large changing room, steam room and sauna. we took the room without breakfast as we prefer to check out the local breakfast around. will definitely stay in this hotel again if the price point is within our budget.

    Escrito el 06 febrero 2019
    8,0
    Excelente
    johanes de Australia
    Viaje en pareja
    Habitación Doble Deluxe con cama extragrande y vistas a la ciudad
    2 noches en enero de 2019

    Muy bueno”

    Centrally located in Surabaya CBD, not attached to TP shopping center, but there is shuttle bus everyhour from and to TP. Facilities are excellent, small swimming pool, attached to smoking area. The room is nice and well equipt but the pillow is soft and soggy. Order in room breakfast, bit slow but very well presented and tasty. Bar is the greatest disappointment, smokers are allowed to sit inside the fully AC room (big surprise for me considering Marriot international reputation, even smaller hotel in Indonesia already adapt not to smoke policy inside AC room and has allocated smoking area), slow service, "had to be reminded" 2 for order and at the end, over charged with food that we did not order. Apart from that the staff are freindly and helpful.

    Escrito el 31 enero 2019
    9,6
    Excepcional
    Fakhruddin de Malasia
    Viajero solo
    Deluxe Premium, Guest room, 1 King, City view
    2 noches en octubre de 2018

    Great location, worth every penny”

    It’s located nearby Tunjungan Plaza by 5 to 7 minutes of walking distance. There were lots of restaurant and mini market nearby this area so it was so convenient for me. Easy to get GrabCar or GrabBike. Check-in and check-out processes were super fast. Everyone speaks English very well. Room was massive. I requested for a non-smoking room, unfortunately it was full house and I was given a smoking room. However the room I had was great and there was no smell of cigarettes at all. Breakfast were good, perhaps need to widen the range of food. Taste wise, absolutely fantastic. I love the herb drink so much! Walking distance to other attractions such as Majapahit Hotel (one of the oldest hotel in town), Genteng Kali (at the back of Majapahit Hotel and a place to find local cuisines, souvenirs or fabrics) and Surabaya Museum. Overall this is great hotel at reasonable price.

    Escrito el 26 octubre 2018
    8,0
    Excelente
    Ardityo de Indonesia
    Familia con niños pequeños
    Deluxe Premium, Guest room, 1 King, City view
    1 noche en junio de 2019

    Great hotel”

    Great location, excellent staff, facilities , great breakfast....

    Escrito el 16 junio 2019
    10,0
    Excepcional
    Glenn de Australia
    Viaje en pareja
    Habitación Doble Deluxe con cama extragrande y vistas a la ciudad
    4 noches en agosto de 2018

    Amazing Luxurious Hotel”

    We spent 4 nights staying at JW Marriott in Surabaya and loved every minute of it. The friendly, professional staff, the spacious comfy room with great views and the great location made us wish we could stay longer.

    Escrito el 27 agosto 2018
    10,0
    Excepcional
    Eddy de Indonesia
    Viaje en grupo
    Habitación Doble Deluxe con cama extragrande y vistas a la ciudad
    1 noche en junio de 2018

    Hotel ramah untuk keluarga”

    Breakfast sangat bervariasi dan enak. Kami berpergian dengan orang tua yang tidak bisa jalan cepat dan beberapa anak kecil, dan staff yang bertugas sangat ramah dan helpful. Lokasi hotel strategis. Kamar bersih dan nyaman. Will be back for sure..

    Escrito el 16 junio 2018
    8,0
    Excelente
    Gerhard de Hong Kong
    Viaje en pareja
    Deluxe Premium, Guest room, 1 King, City view
    4 noches en febrero de 2018

    Good - but very noisy..”

    Definitely not recommendable for people sensitive to noise. Isolation of the building is not state of the art. Very noisy doors and you here everything from the neighbor rooms and the floors above you. At 03:30 in the morning the muezzins around the hotel send their prayers in the air. The windows have no acoustic isolation... But staff is very nice, polite and caretaking. Breakfast is great.

    Escrito el 20 febrero 2018
    8,0
    Excelente
    Dhany de Indonesia
    Familia con niños mayores
    Deluxe Premium, Guest room, 1 King, City view
    1 noche en octubre de 2017

    5 Star Hotel with Best Restaurant In Surabaya”

    Upscale 5-star Hotel in Surabaya. Was recently renovated. Love the new, revamp rooms. It has the modern & luxurious touch. The Hotel Dining is the BEST in Surabaya. -Tang Palace (Chinese) has the best upscale Dim Sum in Surabaya. The Chinese food here is also nice. -Imari (Japanese) is my favourite Japanese Fine Dining. The Beef Wagyu Fusion by Chef Gadung, Lobster Teppanyaki, Salmon Belly Sashimi and Seafood Teisoku are some of my favourite Menu. Tips: If you come in gorup choose the Tatami setting. -Vis A Vis is France Fine Dining with good steak. -The Pavilion Buffet Breakfast, Buffet Lunch/ Dinner is also OK

    Escrito el 04 febrero 2018
    10,0
    Excepcional
    Amarindra de Indonesia
    Viajero de negocios
    Deluxe Premium, Guest room, 1 King, City view
    1 noche en julio de 2017

    I love it”

    Pelayanan staffnya ramah, ada welcome towel disamping drinknya (which is very important buat tamu yg jet lag seperti saya) water pressure kamar mandi steady bgt, temperaturnya juga ga naik turun. Worth it-lah hotelnya sebagai business trveler setelah seharian kerja akhirnya bisa pulang ke hotel yg nyaman is money well spend.

    Escrito el 14 julio 2017
    8,8
    Excelente
    Joshua de Indonesia
    Familia con niños pequeños
    Deluxe Premium, Guest room, 1 King, City view
    4 noches en abril de 2017

    Excelente”

    The first room I stayed hadproblems with the aircondition, it was hot and made my daughter sweats. And called the room service and had it cleaned, still made my daughter sweats, and i complained to transfer to another room, which colder... but on the second room, had a smell coming from the toilets, and had an engineer checked on it, but still smells...Hope in the future the hotel will check and look for the problems.

    Escrito el 03 mayo 2017
    10,0
    Excepcional
    Leni de Indonesia
    Familia con niños mayores
    Studio, Larger Guest room, 1 King, City view, Corner room
    1 noche en abril de 2017

    Recommended”

    Good location, just across the famous Rawon Setan (spicy hot beef black soup), minutes to Bebek Sinjay, approx. 15 minutes to Cathedral, 30 mins from airport. Stayed in Studio room, it's spacious and the city view was awesome. Service is excellent. Breakfast is good. High standard safety. Will definitely come back.

    Escrito el 16 abril 2017
    8,0
    Excelente
    William de Indonesia
    Familia con niños pequeños
    Studio, Larger Guest room, 1 King, City view, Corner room
    2 noches en diciembre de 2016

    Friendly staff, comfortable room, various and nice breakfast, poor shuttle bus”

    Friendly staff, comfortable room, various and nice breakfast, comfortable bed and pillow. However, there is no kids club beside swimming pool for the kids to play and need to add the frequent of the shuttle bus to/from hotel and Tunjungan Plaza, especially during high season like year end holiday. Bus capacity is small and a lot hotel guest are going to Tunjungan Plaza, hence waiting period is long. Also no queing line at the hotel and at Tunjungan Plaza, so everybody chasing the mini bus to get a seat even it hasn't fully stop yet.

    Escrito el 03 enero 2017
    8,8
    Excelente
    ROHAIZAD de Malasia
    Viaje en grupo
    Deluxe Premium, Guest room, 1 King, City view
    3 noches en octubre de 2016

    5 Star treatment”

    The best thing about this hotel is the all round friendly and helpful staff. The decor and furniture in the room leans towards a old-fashioned and classic look with wood cabinets/closets. The bed was a bit too soft for me. The lobby was impressive with a nice lounge with furnished with comfortable chairs. There were beautiful antiques ceramics from China and Japan in glass cases. Downsides : The main road in front of the hotel is nearly impossible to cross on foot because there are too many cars even up to 11.00 pm. Another downside is the dinner (twice) I had at the Pavilion restaurant. The dishes were disappointing as they were not tasty.

    Escrito el 20 noviembre 2016
    8,0
    Excelente
    Xianguang de Australia
    Viajero de negocios
    Studio, Larger Guest room, 1 King, City view, Corner room
    1 noche en noviembre de 2016

    Go and experience it”

    I am quite impressed by the staff's hospitality, especially one working at the its Chinese restaurant on 13th Nov. She is promoting the Hotel's business, seems to have a great passion for it. She needs a reward but I did not catch her name, unfortunately.

    Escrito el 16 noviembre 2016
    8,4
    Excelente
    yanindya de Indonesia
    Viaje en pareja
    Deluxe Premium, Guest room, 1 King, City view
    1 noche en septiembre de 2016

    good located 5 star hotel”

    My activities was around the city, and this hotel is just about in the center. There is a car-free day program on Sunday at about 5 mins walk from the hotel. A good chance to sight seeing and look for what the locals do on week end. Hotel facilities are standard 5-stars hotel. So, no complaints on that part.

    Escrito el 23 septiembre 2016
    10,0
    Excepcional
    Hijrah de Indonesia
    Viaje en pareja
    Studio, Larger Guest room, 1 King, City view, Corner room
    1 noche en septiembre de 2016

    What an amazing stay”

    I came to Surabaya quite often, but this is my first time stay at JW Marriott. And boy i'm so impressed with very thing that this hotel have. The check in and the check out process were quick! They even allow me to have an early check in. The room is huge! With a spectacular city view. The bed is so damn comfortable. I really love it. The pool is kinda so so. But the grass field beside the pool is so pretty. The breakfast here is great with many many choices. I personally love their french toast. But the breakfast area is kinda to small. Too crowded. One of the plus point for this hotel is that they provide a free shuttle service to Tunjungan Plaza, the biggest shopping mall in Surabaya. Without a doubt i'll stay at JW Marriott next time i travell to Surabaya!

    Escrito el 13 septiembre 2016
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    • Ubicación excepcional
    • Plaza Tunjungan
    • Estación de tren Pasar Turi está a 1.25 km