Pullman Hanoi Hotel
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7,9
Muy bueno
/10
( 1092 opiniones)Ver opiniones de los huéspedes
EN EL MAPA
7,6
Muy bueno
Valoración de la ubicación
Muy buena ubicación - A 1,19 km del centro urbano
Aparcamiento
GRATIS
  • Templo de la Literatura770 m
  • Pagoda del Pilar Único820 m
  • Museo de Bellas Artes de Vietnam870 m
  • Mausoleo de Ho Chi Minh1,03 km
  • Prisión Hoa Lo1,89 km
  • Catedral de San José (Nha Tho Lon)2,13 km
  • Barrio Antiguo2,31 km
  • Lago del Oeste2,42 km
  • Lago Hoan Kiem2,44 km
  • Museo de Etnología de Vietnam3,38 km
  • Wifi gratis

    Pullman Hanoi Hotel

    40 Cat Linh Street (Entrance 61 Giang Vo street), Distrito de Dong Da, Hanói, Vietnam, 38, 10000 - EN EL MAPA

    12 viajeros están mirando este alojamiento ahora mismo.

    ¡Reserva ahora, antes de que se agote!

    Reputación excepcional
    Un 87 % nos recomendaría a un amigo
    Limpieza excelente
    8,3 valoración de limpieza
    Servicio excelente
    8,3 valoración de servicio
    Comodidad excelente
    8,2 valoración de calidad de la habitación
    • Traslado al aeropuerto

    • Wifi gratis en las habitaciones

    • Cambio de divisas

    • Bañera de hidromasaje

    • Sauna

    Más barato que el 93 % de los alojamientos en Hanói en las últimas 24 horas.Comparado con 8031 alojamientos de Agoda en Hanói durante varias fechas
    Calidad-precio7,9
    Distancia al centro de la ciudad3 Km
    Valoración de la ubicación7,6
    Aeropuerto más cercanoAeropuerto Internacional de Gia Lam (VVGL)
    Distancia al aeropuerto6,4 km

    Habitaciones disponibles en Pullman Hanoi Hotel

    8,2
    Excelente
    Comodidad y calidad de la habitación
    Oferta Especial Executive (Executive Hot Deal)
    Oferta Especial Executive (Executive Hot Deal)
    ...
    • Tamaño de la habitación: 32...
    • Vistas: a la ciudad
    Indica fechas para ver precios
    DELUXE ROOM, 2 Single Size Beds,City View
    DELUXE ROOM, 2 Single Size Beds,City View
    ...
    • Tamaño de la habitación: 32...
    • Vistas: a la ciudad
    • 2 camas individuales
    Indica fechas para ver precios
    Suite Executive con sala de estar y acceso al salón executive - Cama extragrande (Executive King Suite with Living Room and Lounge Access)
    Suite Executive con sala de estar y acceso al salón executive - Cama extragrande (Executive King Suite with Living Room and Lounge Access)
    ...
    • Tamaño de la habitación: 78...
    • Terraza / balcón
    • 1 cama extragrande & 1 Sofá...
    Indica fechas para ver precios
    EXECUTIVE SUITE, Lounge Access, 1 King Size Bed, Living Room
    EXECUTIVE SUITE, Lounge Access, 1 King Size Bed, Living Room
    ...
    • Tamaño de la habitación: 78...
    • Vistas: a la ciudad
    • 1 cama extragrande
    Indica fechas para ver precios
    DELUXE EXECUTIVE ROOM, Lounge Access, 1 King Size Bed, City View
    DELUXE EXECUTIVE ROOM, Lounge Access, 1 King Size Bed, City View
    ...
    • Tamaño de la habitación: 32...
    • Vistas: a la ciudad
    • 1 cama extragrande
    Indica fechas para ver precios
    Superior Room, 1 King Size Bed, City View
    Superior Room, 1 King Size Bed, City View
    ...
    • Tamaño de la habitación: 32...
    • Vistas: a la ciudad
    • 1 cama extragrande
    Indica fechas para ver precios
    SUPERIOR ROOM, 2 Single Size Beds, City View
    SUPERIOR ROOM, 2 Single Size Beds, City View
    ...
    • Tamaño de la habitación: 32...
    • Vistas: a la ciudad
    • 2 camas individuales
    Indica fechas para ver precios
    DELUXE EXECUTIVE ROOM, Lounge Access, Twin Beds
    DELUXE EXECUTIVE ROOM, Lounge Access, Twin Beds
    ...
    • Tamaño de la habitación: 32...
    • Vistas: a la ciudad
    • 2 camas individuales
    Indica fechas para ver precios
    DELUXE ROOM, 1 King Size Bed, City View
    DELUXE ROOM, 1 King Size Bed, City View
    ...
    • Tamaño de la habitación: 32...
    • Vistas: a la ciudad
    • 2 camas individuales o 1 ca...
    Indica fechas para ver precios
    Habitación estándar doble  (Standard Double Room)
    Habitación estándar doble (Standard Double Room)
    ...
    • Tamaño de la habitación: 32...
    • Vistas: a la ciudad
    Indica fechas para ver precios
    Posición del alojamiento|Comparado con 8031 alojamientos de Hanói
    Ver todas las puntuaciones
    Valoración de la comodidad de la habitación
    8.2/10
    Valoración del tamaño de la habitación
    39 sqm.
    Valoración de limpieza
    8.3/10
    Valoración del servicio
    8.3/10
    Mejor que el
    98
    %
    de los alojamientos en Hanói
    Más grande que el
    98
    %
    de los alojamientos en Hanói
    Mejor que el
    96
    %
    de los alojamientos en Hanói
    Mejor que el
    95
    %
    de los alojamientos en Hanói
    Ofertas Privadas de Agoda: hasta 30 % de descuento en todo el mundo.

    Precios más bajos, reservas más rápidas y una mejor experiencia.

    Entra ahora
    Más sobre Pullman Hanoi Hotel

    Más sobre Pullman Hanoi Hotel

    Resumen

    Ocultar

    Los servicios/instalaciones más comentados.

    Desayuno
    42 menciones
    Servicio de limpieza
    33 menciones
    Internet
    20 menciones
    Restauración
    18 menciones

    Ofrecen

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    Distancias e información imprescindible

    Las distancias mostradas son líneas rectas en el mapa. Las distancias reales de viaje pueden variar.
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    Restauración

    Opciones de desayuno

    Americana
    Asiática
    Continental
    Italiana
    Vegetariana

    Restaurantes en el alojamiento

    La Cheminee
    Cocina:Asiática, Internacional
    Menú:Bufet, A la carta

    ¿Qué hay cerca?

    Las distancias mostradas son líneas rectas en el mapa. Las distancias reales de viaje pueden variar.
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    Política de huéspedes del alojamiento

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    Algunos datos interesantes

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    Valoraciones de huéspedes sobre Pullman Hanoi Hotel

    Valoración total
    7,9
    Muy bueno
    Basado en 1092 opiniones
    Ofrecido por viajeros reales de
    Opiniones de Agoda (791)Opiniones de Booking.com (301)
    Valorado a través de Agoda8,0
    /
    10
    Estado/limpieza del hotel8,3
    Servicios8,0
    Ubicación7,6
    Confort y calidad de la habitación8,2
    Servicios8,3
    Calidad-precio7,9
    Puntuación alta para Hanói
    Valoración
    9+ Excepcional (111)
    8-9 Excelente (122)
    7-8 Muy bueno (171)
    6-7 Bueno (68)
    <6 Por debajo de las expectativas (63)
    Momento del año
    Mar - May (153)
    Jun - Ago (111)
    Sep - Nov (146)
    Dic - Feb (125)
    Todos los viajeros (791)
    Todos los tipos de habitación
    Todos los idiomas
    Mostrando 535 comentarios de huéspedes verificados
    12345
    8,0
    Excelente
    ANBALAGAN de Malasia
    Viaje en pareja
    DELUXE ROOM, 2 Single Size Beds,City View
    2 noches en septiembre de 2018

    Good Stay”

    Good Stay

    Escrito el 25 julio 2019

    Dear ANBALAGAN, Thank you for choosing Pullman Hanoi and for taking time to give your feedback following your recent stay with us. We are glad to know that you had a pleasant stay with us and we hope to have other opportunities to welcome you back to Pullman Hanoi soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manger

    Respondida el 25 julio 2019
    Pullman Hanoi Hotel
    9,2
    Excepcional
    Wong de Malasia
    Viaje en pareja
    SUPERIOR ROOM, 2 Single Size Beds, City View
    1 noche en junio de 2019

    Serve Healthy breakfast”

    Usually I am not a hotel food lover as most food were either too commercial, oily and over cook. Great healthy diet fresh breakfast serve I ever had throughout my global travelling.

    Escrito el 25 junio 2019

    Dear Wong, We are delighted to read your feedback about healthy breakfast which you experienced during your time staying with us. Your nice comments have been shared with the Kitchen Team and I am sure they will be encouraged by your remarks. Once again, thank you for your feedback and we look forward to welcoming you back to Pullman Hanoi soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

    Respondida el 28 junio 2019
    Pullman Hanoi Hotel
    9,6
    Excepcional
    balaji de India
    Viajero solo
    Superior Room, 1 King Size Bed, City View
    3 noches en junio de 2019

    good hotel”

    very nice clean adequately spacious rooms good english speaking employees quality food

    Escrito el 22 junio 2019

    Dear balaji, Thank you very much for choosing Pullman Hanoi and for your nice comments about our spacious rooms, quality food and good English speaking employees. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. I will share your nice feedback with the whole team and I am sure that they will be encouraged by your remarks. Once again, our most sincere thanks for your feedback and we look forward to welcoming you back to our hotel soon. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager

    Respondida el 22 junio 2019
    Pullman Hanoi Hotel
    10,0
    Excepcional
    Dalton de Hong Kong
    Viajero de negocios
    Superior Room, 1 King Size Bed, City View
    1 noche en marzo de 2019

    nice location great services”

    staffs were polite and helpful

    Escrito el 10 junio 2019

    Dear Dalton, On behalf of Pullman Hanoi Team, I would like to thank you for having chosen us for your recent stay in Hanoi. I also thank you for taking the time to share your nice experience about the performance of our staffs. I will share your feedback with the entire team and I am sure that they will be encouraged by your remarks. Thank you once again for your feedback and we look forward to welcome you back soon. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager

    Respondida el 11 junio 2019
    Pullman Hanoi Hotel
    8,8
    Excelente
    Swarna de Indonesia
    Viajero de negocios
    DELUXE EXECUTIVE ROOM, Lounge Access, Twin Beds
    2 noches en enero de 2018

    very good service”

    The staff are very nice and friendly. However, they may need to improve on their language a little bit. I tried to ask if I have delivery from my room, they told me that there wasn't any delivery yet. Then I went down to check, they were confused in the beginning but they found my delivery product in the concierge desk.

    Escrito el 06 febrero 2018

    Dear Swarna, We very much appreciate your time taken to review us and the satisfactory comments. It is always heartwarming to hear that our guests enjoyed their stay at our house. Regarding the constructive feedback for the language barrier, we surely will note it and put on more training to ensure the smooth and personalized services. Thank you again and we look forward to welcoming you back to our hotel in the near future. With Kind Regards Nathalie Poncet Operations Manager

    Respondida el 19 febrero 2018
    Pullman Hanoi Hotel
    8,8
    Excelente
    Harry de Indonesia
    Viajero de negocios
    Superior Room, 1 King Size Bed, City View
    2 noches en enero de 2018

    Neat Hotel in Hanoi”

    Came here for a business trip, didn't check out the facilities, the room is quiet, location might be far from nearby restaurant. the Staff is really courteous throughout my stay and breakfast was great, good selection and food quality,.

    Escrito el 12 enero 2018

    Dear Harry, Thank you for staying with us and taking the time to review us on Agoda. It delights me to read that you have enjoyed your stay with us and our services have made your business trip a convenience stay. I will share your comments with our team as a great encouragement for our connectors. Harry, thank you again for your supports and we all look forward to welcoming you back to the hotel in the near future. Your Sincerely Jayden Dinh Assistant Guest Experience Manager.

    Respondida el 19 enero 2018
    Pullman Hanoi Hotel
    9,2
    Excepcional
    Jessica de Indonesia
    Familia con niños pequeños
    SUPERIOR ROOM, 2 Single Size Beds, City View
    2 noches en diciembre de 2017

    Very nice staff, good breakfast, room is very clean”

    We were a group of 7 with a 2 year old toddler and an elderly with wheelchair. The location is good if you have a car, everything is easily accessible with car (mausoleum is only like 10 min drive). The staff is very nice. When I booked a Grab car, they asked to check whether the car and the driver was the same as in the apps. The breakfast was very nice, had varieties like korean food, vietnamese food or chinese food. There were countdown party at the lobby during our stay. We watched the balloons drop from the ceiling. It was very loud but nice.

    Escrito el 09 enero 2018

    Dear Jessica, Thank you for your recent stay with us and a wonderful review for Pullman Hanoi. It delights me to read your comments that highlight how much you and your group enjoyed our hotel as well as many positive aspects of Pullman Hanoi Hotel. Your feedback is a great encouragement for all of us and it is with my pleasure to share your comment with our front line connectors who have been dedicating to make your stay an enjoyable one. Jessica, thank you again for your supports and if there is anything else we can do to assist, please contact us at any time. We look forward to seeing you again in the future. Your Sincerely Nathalie Poncet Operations Manager

    Respondida el 19 enero 2018
    Pullman Hanoi Hotel
    9,2
    Excepcional
    Pale de Nueva Zelanda
    Viajero de negocios
    4 noches en septiembre de 2017

    Great Hotel”

    Great hotel, with excellent staff who were very helpful at every turn. Facilities were outstanding especially gym, meeting rooms and breakfast. Breakfast had are buffet they covered all dietary needs. The only let down for me was the hotel's Pho. It is one of the countries dishes of choice and it was poorly done by the hotel, used mince meat which was awful for beef and the chicken pho was not much better with skin will on the meat that had hair or in one case it still had a feather on it. Apart from this everything else about the hotel is great. Definitely recommend if you are doing business or what to splash out for a night or two, it is a little pricey for meals and drink, but for the establishment its great. Location wise its along way from everything, but recommend using uber in vietnam, best way to travel if you need to get to meetings etc.

    Escrito el 02 octubre 2017

    Dear Pale, We would like to thank you very much for choosing to stay with us and taking your time to review us on Agoda. It truly has been a pleasure to have you as our guest. We are glad that you have enjoyed your stay with us here at Pullman Hanoi Hotel. It delights me to read your fantastic review which highlights all the positive aspects of the hotel. Regarding the Pho you have had in the restaurant, I will be sure to share your comment to relevant department managers to address the issue. Thank you again for sharing your experience with us and we look forward to welcoming you back to the hotel in the near future. With kind regards, Nathalie Poncet Operations Manager Pullman Hanoi Hotel

    Respondida el 11 octubre 2017
    Pullman Hanoi Hotel
    8,0
    Excelente
    THI de Vietnam
    Viajero de negocios
    Superior Room, 1 King Size Bed, City View
    1 noche en septiembre de 2017

    Muy bueno”

    I paid for guests who were sponsored by XYZ company. When the guest checked in, the staff asked the guests: your booking booked via booking.com and Chu Du? The guests who didn't know where their rooms were booked. Why don't the hotel asked them to show the hotel confirmation number? That's so easy for the guests and for us (the travel agent booked room via Agoda, not booked via booking.com as the hotel confirmed so many times when the guests checked in). I paid the rooms and also at the hotel lobby for support my guests to check-in! And I come from Travel Town company. The guests asked me: you are in the Travel agent but you can't book directly to hotel? (while I had so many choices for booking the room at the same time for comparing!) (However, the staff named Tuyen Nguyen - reservation clerk support us by check in early and check-out late)

    Escrito el 30 septiembre 2017

    Dear Thi, We would like to thank you very much for choosing Pullman Hanoi. We very much appreciate that you took your time to tell us your concern about the operation of the hotel. At Pullman, we always endeavor to deliver the most memorable service experience to all of our guests; therefore,your feedback is valuable for our continuous improvement process. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In addition, we would love to help you to organize a better experience for your guests in the future. Please let us know your guest's schedule. I will be sure to share your comments with our team, especially Ms Tuyen as an encouragement for her daily effort. Thank you again for sharing your concern, we look forward to seeing you soon. Best Regards, Nathalie Poncet Operations Manager Pullman Hanoi

    Respondida el 11 octubre 2017
    Pullman Hanoi Hotel
    8,3
    Excelente
    Cora de Singapur
    Viaje en grupo
    DELUXE ROOM, 1 King Size Bed, City View
    1 noche en marzo de 2015

    Short stay”

    Cleanliness

    We had a one night stay at Pullman Hanoi Hotel just before our Halong Bay tour. We chose the hotel as it was within walking distance to the One Pillar Pagoda and Ho Chi Minh Museum. However, aside from this advantage, there were simply nothing much near its vicinity. There were hardly food or shopping. We had our lunch at the hotel restaurant and ordered from the ala carte menu. We were appalled when we were told that iced/warm water is not complimentary if we chose to order from the ala carte menu regardless the number of dishes ordered.

    Escrito el 11 marzo 2015
    9,0
    Excepcional
    Edwin de Singapur
    Viajero de negocios
    DELUXE ROOM, 1 King Size Bed, City View
    4 noches en enero de 2015

    First Time At The Pullman Hanoi”

    Location, Comfort, Service

    I frequent Hanoi for work and this is the first time i am staying at the Pullman, mainly because i was holding a seminar in the same hotel. The decision was definitely not regretted, the hotel is clean, nice location, great service and convenient too. It is good to have english speaking staff in the hotel, and the Pullman was just fantastic. Having explored various other hotels in Hanoi, i am definitely going to considering staying at the Pullman again during my next visit.

    Escrito el 19 enero 2015
    8,3
    Excelente
    CHONG de Singapur
    Familia con niños mayores
    DELUXE ROOM, 1 King Size Bed, City View
    4 noches en diciembre de 2014

    All hotel staff are very friendly and helpful ”

    Hotel staff, Gym, Lobby

    I stayed 4 nights in Dec at Pullman Hanoi. Hotel's location is not very convenient, but cheap taxi can take you any where easily. All the hotel staff are very helpful and extremely friendly. Though I don't quite agree with the 5-star rating, I still think this is a very good hotel.

    Escrito el 22 diciembre 2014
    10,0
    Excepcional
    SYED de Singapur
    Viajero de negocios
    1 noche en octubre de 2014

    Looks like a 5 star hotel”

    Lobby, Breakfast and Rooms

    Great spacious rooms with lots of shops around the area. I have stayed in this hotel for over 5 times now, and the hotel added a Starbucks kind of huge coffee joint just in their carpark area. Great place to sit and chill in the Hanoi winter.

    Escrito el 10 noviembre 2014
    8,0
    Excelente
    Roy de Australia
    Viajero de negocios
    1 noche en mayo de 2014

    friendly and clean”

    friendliness, cleanliness and centrally located

    The hotel is centrally located. There are many amenities such as shopping centre, business office and many other facilities. The hotel staff is very friend and ready to help you in whatever needs. The hotel provides good range of in room dining service and breakfast buffett selection is great.

    Escrito el 07 junio 2014
    8,0
    Excelente
    Oscar de Singapur
    Viajero de negocios
    DELUXE ROOM, 1 King Size Bed, City View
    2 noches en abril de 2014

    Quality international business hotel”

    Cleanliness, service

    It was a business trip, so Pullman was selected for its proximity to my meetings more than for leisure. However, like most of Hanoi, there are gems to be discovered "round the corner" provided one explores... my regular Cha Ca restaurant is a 5 min walk away... and several good restaurants are also not too far. Service was good... as would be expected of a Pullman.

    Escrito el 26 abril 2014
    8,7
    Excelente
    Jacob de Países Bajos
    Viajero de negocios
    4 noches en abril de 2014

    Everything works well in the hotel”

    Attentive staff, good room, good location

    The shower can be improved . There is not much of water protection for the bathroom , everything gets wet. The lights in the shower room are not really convenient for shaving, in other words, not enough light!

    Escrito el 26 abril 2014
    8,7
    Excelente
    BengTeck de Singapur
    Viajero de negocios
    DELUXE ROOM, 1 King Size Bed, City View
    2 noches en enero de 2014

    Great Business Hotel”

    Room is new and clean, free non-alcoholic drinks from the minibar, reasonably priced room.

    Very pleasant..surprise to be informed that up to 4 soft drinks at minibar is complimentary. It is a very new hotel hence all facilities are all new. Just that taxi to airport booked through hotel is more expensive at VND350,000 (or VND370,000?). I know one other hotel near Pullman is charging VND250,000.

    Escrito el 21 enero 2014
    8,0
    Excelente
    Vu de Estados Unidos
    Viajero de negocios
    2 noches en noviembre de 2012

    Good choice”

    Good location

    the hotel is well located in the cbd. there're many good restaurants nearby the hotel. hotel staff is friendly and speaks good english. hotel facilities are quite well equipped. gym is good. nice swimming pool. hotel restaurant is good. it's a short taxi ride to tourist sites in hanoi, the lake and the old quarters. i'll definitely stay at the hotel again for my next trip.

    Escrito el 06 febrero 2013
    7,6
    Muy bueno
    Duc de Singapur
    Viaje en pareja
    Superior Room, 1 King Size Bed, City View
    2 noches en enero de 2019

    Decent hotel”

    Despite the renovation, I actually liked the old stuff that was kept such as the granite tiling in the bathroom or the nice paintings. Room is functional like all Pullman hotels. The chimney is the signature at this hotel and it adds character. Staff is commendable as well. Would definitely recommend it.

    Escrito el 08 enero 2019
    8,0
    Excelente
    Mohamed de Singapur
    Viajero de negocios
    DELUXE ROOM, 1 King Size Bed, City View
    3 noches en abril de 2019

    The Business Hotel”

    Construction works nearby has taken so that it does do justice to this remarkable hotel. Location is great, restaurant and lounge are nice.

    Escrito el 13 abril 2019

    Dear Mohamed, Thank you for having chosen our hotel for your recent stay in Hanoi. It was a great pleasure to have you with us. We re delighted to know that though the construction works nearby the hotel has been an inconvenience for you, our services still met your expectation and especially you liked our hotel location, restaurant and the lounge. Your nice comments will really help the whole team to try our best in order to deliver the best services to our valued customers. Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Pullman Hanoi in the near future. With best regards, Nguyen Thi Thanh Binh Guest Experience Manager

    Respondida el 16 abril 2019
    Pullman Hanoi Hotel
    12345

    Valoraciones de huéspedes sobre Pullman Hanoi Hotel

    Valoración total
    7,9
    Muy bueno
    Basado en 1092 opiniones
    Ofrecido por viajeros reales de
    Opiniones de Agoda (791)Opiniones de Booking.com (301)
    Valorado a través de Agoda8,0
    /
    10
    Estado/limpieza del hotel8,3
    Servicios8,0
    Ubicación7,6
    Confort y calidad de la habitación8,2
    Servicios8,3
    Calidad-precio7,9
    Puntuación alta para Hanói
    Valoración
    9+ Excepcional (111)
    8-9 Excelente (122)
    7-8 Muy bueno (171)
    6-7 Bueno (68)
    <6 Por debajo de las expectativas (63)
    Momento del año
    Mar - May (153)
    Jun - Ago (111)
    Sep - Nov (146)
    Dic - Feb (125)
    Todos los viajeros (791)
    Todos los tipos de habitación
    Todos los idiomas
    Mostrando 535 comentarios de huéspedes verificados
    12345
    8,0
    Excelente
    ANBALAGAN de Malasia
    Viaje en pareja
    DELUXE ROOM, 2 Single Size Beds,City View
    2 noches en septiembre de 2018

    Good Stay”

    Good Stay

    Escrito el 25 julio 2019

    Dear ANBALAGAN, Thank you for choosing Pullman Hanoi and for taking time to give your feedback following your recent stay with us. We are glad to know that you had a pleasant stay with us and we hope to have other opportunities to welcome you back to Pullman Hanoi soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manger

    Respondida el 25 julio 2019
    Pullman Hanoi Hotel
    9,2
    Excepcional
    Wong de Malasia
    Viaje en pareja
    SUPERIOR ROOM, 2 Single Size Beds, City View
    1 noche en junio de 2019

    Serve Healthy breakfast”

    Usually I am not a hotel food lover as most food were either too commercial, oily and over cook. Great healthy diet fresh breakfast serve I ever had throughout my global travelling.

    Escrito el 25 junio 2019

    Dear Wong, We are delighted to read your feedback about healthy breakfast which you experienced during your time staying with us. Your nice comments have been shared with the Kitchen Team and I am sure they will be encouraged by your remarks. Once again, thank you for your feedback and we look forward to welcoming you back to Pullman Hanoi soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

    Respondida el 28 junio 2019
    Pullman Hanoi Hotel
    9,6
    Excepcional
    balaji de India
    Viajero solo
    Superior Room, 1 King Size Bed, City View
    3 noches en junio de 2019

    good hotel”

    very nice clean adequately spacious rooms good english speaking employees quality food

    Escrito el 22 junio 2019

    Dear balaji, Thank you very much for choosing Pullman Hanoi and for your nice comments about our spacious rooms, quality food and good English speaking employees. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. I will share your nice feedback with the whole team and I am sure that they will be encouraged by your remarks. Once again, our most sincere thanks for your feedback and we look forward to welcoming you back to our hotel soon. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager

    Respondida el 22 junio 2019
    Pullman Hanoi Hotel
    10,0
    Excepcional
    Dalton de Hong Kong
    Viajero de negocios
    Superior Room, 1 King Size Bed, City View
    1 noche en marzo de 2019

    nice location great services”

    staffs were polite and helpful

    Escrito el 10 junio 2019

    Dear Dalton, On behalf of Pullman Hanoi Team, I would like to thank you for having chosen us for your recent stay in Hanoi. I also thank you for taking the time to share your nice experience about the performance of our staffs. I will share your feedback with the entire team and I am sure that they will be encouraged by your remarks. Thank you once again for your feedback and we look forward to welcome you back soon. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager

    Respondida el 11 junio 2019
    Pullman Hanoi Hotel
    8,8
    Excelente
    Swarna de Indonesia
    Viajero de negocios
    DELUXE EXECUTIVE ROOM, Lounge Access, Twin Beds
    2 noches en enero de 2018

    very good service”

    The staff are very nice and friendly. However, they may need to improve on their language a little bit. I tried to ask if I have delivery from my room, they told me that there wasn't any delivery yet. Then I went down to check, they were confused in the beginning but they found my delivery product in the concierge desk.

    Escrito el 06 febrero 2018

    Dear Swarna, We very much appreciate your time taken to review us and the satisfactory comments. It is always heartwarming to hear that our guests enjoyed their stay at our house. Regarding the constructive feedback for the language barrier, we surely will note it and put on more training to ensure the smooth and personalized services. Thank you again and we look forward to welcoming you back to our hotel in the near future. With Kind Regards Nathalie Poncet Operations Manager

    Respondida el 19 febrero 2018
    Pullman Hanoi Hotel
    8,8
    Excelente
    Harry de Indonesia
    Viajero de negocios
    Superior Room, 1 King Size Bed, City View
    2 noches en enero de 2018

    Neat Hotel in Hanoi”

    Came here for a business trip, didn't check out the facilities, the room is quiet, location might be far from nearby restaurant. the Staff is really courteous throughout my stay and breakfast was great, good selection and food quality,.

    Escrito el 12 enero 2018

    Dear Harry, Thank you for staying with us and taking the time to review us on Agoda. It delights me to read that you have enjoyed your stay with us and our services have made your business trip a convenience stay. I will share your comments with our team as a great encouragement for our connectors. Harry, thank you again for your supports and we all look forward to welcoming you back to the hotel in the near future. Your Sincerely Jayden Dinh Assistant Guest Experience Manager.

    Respondida el 19 enero 2018
    Pullman Hanoi Hotel
    9,2
    Excepcional
    Jessica de Indonesia
    Familia con niños pequeños
    SUPERIOR ROOM, 2 Single Size Beds, City View
    2 noches en diciembre de 2017

    Very nice staff, good breakfast, room is very clean”

    We were a group of 7 with a 2 year old toddler and an elderly with wheelchair. The location is good if you have a car, everything is easily accessible with car (mausoleum is only like 10 min drive). The staff is very nice. When I booked a Grab car, they asked to check whether the car and the driver was the same as in the apps. The breakfast was very nice, had varieties like korean food, vietnamese food or chinese food. There were countdown party at the lobby during our stay. We watched the balloons drop from the ceiling. It was very loud but nice.

    Escrito el 09 enero 2018

    Dear Jessica, Thank you for your recent stay with us and a wonderful review for Pullman Hanoi. It delights me to read your comments that highlight how much you and your group enjoyed our hotel as well as many positive aspects of Pullman Hanoi Hotel. Your feedback is a great encouragement for all of us and it is with my pleasure to share your comment with our front line connectors who have been dedicating to make your stay an enjoyable one. Jessica, thank you again for your supports and if there is anything else we can do to assist, please contact us at any time. We look forward to seeing you again in the future. Your Sincerely Nathalie Poncet Operations Manager

    Respondida el 19 enero 2018
    Pullman Hanoi Hotel
    9,2
    Excepcional
    Pale de Nueva Zelanda
    Viajero de negocios
    4 noches en septiembre de 2017

    Great Hotel”

    Great hotel, with excellent staff who were very helpful at every turn. Facilities were outstanding especially gym, meeting rooms and breakfast. Breakfast had are buffet they covered all dietary needs. The only let down for me was the hotel's Pho. It is one of the countries dishes of choice and it was poorly done by the hotel, used mince meat which was awful for beef and the chicken pho was not much better with skin will on the meat that had hair or in one case it still had a feather on it. Apart from this everything else about the hotel is great. Definitely recommend if you are doing business or what to splash out for a night or two, it is a little pricey for meals and drink, but for the establishment its great. Location wise its along way from everything, but recommend using uber in vietnam, best way to travel if you need to get to meetings etc.

    Escrito el 02 octubre 2017

    Dear Pale, We would like to thank you very much for choosing to stay with us and taking your time to review us on Agoda. It truly has been a pleasure to have you as our guest. We are glad that you have enjoyed your stay with us here at Pullman Hanoi Hotel. It delights me to read your fantastic review which highlights all the positive aspects of the hotel. Regarding the Pho you have had in the restaurant, I will be sure to share your comment to relevant department managers to address the issue. Thank you again for sharing your experience with us and we look forward to welcoming you back to the hotel in the near future. With kind regards, Nathalie Poncet Operations Manager Pullman Hanoi Hotel

    Respondida el 11 octubre 2017
    Pullman Hanoi Hotel
    8,0
    Excelente
    THI de Vietnam
    Viajero de negocios
    Superior Room, 1 King Size Bed, City View
    1 noche en septiembre de 2017

    Muy bueno”

    I paid for guests who were sponsored by XYZ company. When the guest checked in, the staff asked the guests: your booking booked via booking.com and Chu Du? The guests who didn't know where their rooms were booked. Why don't the hotel asked them to show the hotel confirmation number? That's so easy for the guests and for us (the travel agent booked room via Agoda, not booked via booking.com as the hotel confirmed so many times when the guests checked in). I paid the rooms and also at the hotel lobby for support my guests to check-in! And I come from Travel Town company. The guests asked me: you are in the Travel agent but you can't book directly to hotel? (while I had so many choices for booking the room at the same time for comparing!) (However, the staff named Tuyen Nguyen - reservation clerk support us by check in early and check-out late)

    Escrito el 30 septiembre 2017

    Dear Thi, We would like to thank you very much for choosing Pullman Hanoi. We very much appreciate that you took your time to tell us your concern about the operation of the hotel. At Pullman, we always endeavor to deliver the most memorable service experience to all of our guests; therefore,your feedback is valuable for our continuous improvement process. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In addition, we would love to help you to organize a better experience for your guests in the future. Please let us know your guest's schedule. I will be sure to share your comments with our team, especially Ms Tuyen as an encouragement for her daily effort. Thank you again for sharing your concern, we look forward to seeing you soon. Best Regards, Nathalie Poncet Operations Manager Pullman Hanoi

    Respondida el 11 octubre 2017
    Pullman Hanoi Hotel
    8,3
    Excelente
    Cora de Singapur
    Viaje en grupo
    DELUXE ROOM, 1 King Size Bed, City View
    1 noche en marzo de 2015

    Short stay”

    Cleanliness

    We had a one night stay at Pullman Hanoi Hotel just before our Halong Bay tour. We chose the hotel as it was within walking distance to the One Pillar Pagoda and Ho Chi Minh Museum. However, aside from this advantage, there were simply nothing much near its vicinity. There were hardly food or shopping. We had our lunch at the hotel restaurant and ordered from the ala carte menu. We were appalled when we were told that iced/warm water is not complimentary if we chose to order from the ala carte menu regardless the number of dishes ordered.

    Escrito el 11 marzo 2015
    9,0
    Excepcional
    Edwin de Singapur
    Viajero de negocios
    DELUXE ROOM, 1 King Size Bed, City View
    4 noches en enero de 2015

    First Time At The Pullman Hanoi”

    Location, Comfort, Service

    I frequent Hanoi for work and this is the first time i am staying at the Pullman, mainly because i was holding a seminar in the same hotel. The decision was definitely not regretted, the hotel is clean, nice location, great service and convenient too. It is good to have english speaking staff in the hotel, and the Pullman was just fantastic. Having explored various other hotels in Hanoi, i am definitely going to considering staying at the Pullman again during my next visit.

    Escrito el 19 enero 2015
    8,3
    Excelente
    CHONG de Singapur
    Familia con niños mayores
    DELUXE ROOM, 1 King Size Bed, City View
    4 noches en diciembre de 2014

    All hotel staff are very friendly and helpful ”

    Hotel staff, Gym, Lobby

    I stayed 4 nights in Dec at Pullman Hanoi. Hotel's location is not very convenient, but cheap taxi can take you any where easily. All the hotel staff are very helpful and extremely friendly. Though I don't quite agree with the 5-star rating, I still think this is a very good hotel.

    Escrito el 22 diciembre 2014
    10,0
    Excepcional
    SYED de Singapur
    Viajero de negocios
    1 noche en octubre de 2014

    Looks like a 5 star hotel”

    Lobby, Breakfast and Rooms

    Great spacious rooms with lots of shops around the area. I have stayed in this hotel for over 5 times now, and the hotel added a Starbucks kind of huge coffee joint just in their carpark area. Great place to sit and chill in the Hanoi winter.

    Escrito el 10 noviembre 2014
    8,0
    Excelente
    Roy de Australia
    Viajero de negocios
    1 noche en mayo de 2014

    friendly and clean”

    friendliness, cleanliness and centrally located

    The hotel is centrally located. There are many amenities such as shopping centre, business office and many other facilities. The hotel staff is very friend and ready to help you in whatever needs. The hotel provides good range of in room dining service and breakfast buffett selection is great.

    Escrito el 07 junio 2014
    8,0
    Excelente
    Oscar de Singapur
    Viajero de negocios
    DELUXE ROOM, 1 King Size Bed, City View
    2 noches en abril de 2014

    Quality international business hotel”

    Cleanliness, service

    It was a business trip, so Pullman was selected for its proximity to my meetings more than for leisure. However, like most of Hanoi, there are gems to be discovered "round the corner" provided one explores... my regular Cha Ca restaurant is a 5 min walk away... and several good restaurants are also not too far. Service was good... as would be expected of a Pullman.

    Escrito el 26 abril 2014
    8,7
    Excelente
    Jacob de Países Bajos
    Viajero de negocios
    4 noches en abril de 2014

    Everything works well in the hotel”

    Attentive staff, good room, good location

    The shower can be improved . There is not much of water protection for the bathroom , everything gets wet. The lights in the shower room are not really convenient for shaving, in other words, not enough light!

    Escrito el 26 abril 2014
    8,7
    Excelente
    BengTeck de Singapur
    Viajero de negocios
    DELUXE ROOM, 1 King Size Bed, City View
    2 noches en enero de 2014

    Great Business Hotel”

    Room is new and clean, free non-alcoholic drinks from the minibar, reasonably priced room.

    Very pleasant..surprise to be informed that up to 4 soft drinks at minibar is complimentary. It is a very new hotel hence all facilities are all new. Just that taxi to airport booked through hotel is more expensive at VND350,000 (or VND370,000?). I know one other hotel near Pullman is charging VND250,000.

    Escrito el 21 enero 2014
    8,0
    Excelente
    Vu de Estados Unidos
    Viajero de negocios
    2 noches en noviembre de 2012

    Good choice”

    Good location

    the hotel is well located in the cbd. there're many good restaurants nearby the hotel. hotel staff is friendly and speaks good english. hotel facilities are quite well equipped. gym is good. nice swimming pool. hotel restaurant is good. it's a short taxi ride to tourist sites in hanoi, the lake and the old quarters. i'll definitely stay at the hotel again for my next trip.

    Escrito el 06 febrero 2013
    7,6
    Muy bueno
    Duc de Singapur
    Viaje en pareja
    Superior Room, 1 King Size Bed, City View
    2 noches en enero de 2019

    Decent hotel”

    Despite the renovation, I actually liked the old stuff that was kept such as the granite tiling in the bathroom or the nice paintings. Room is functional like all Pullman hotels. The chimney is the signature at this hotel and it adds character. Staff is commendable as well. Would definitely recommend it.

    Escrito el 08 enero 2019
    8,0
    Excelente
    Mohamed de Singapur
    Viajero de negocios
    DELUXE ROOM, 1 King Size Bed, City View
    3 noches en abril de 2019

    The Business Hotel”

    Construction works nearby has taken so that it does do justice to this remarkable hotel. Location is great, restaurant and lounge are nice.

    Escrito el 13 abril 2019

    Dear Mohamed, Thank you for having chosen our hotel for your recent stay in Hanoi. It was a great pleasure to have you with us. We re delighted to know that though the construction works nearby the hotel has been an inconvenience for you, our services still met your expectation and especially you liked our hotel location, restaurant and the lounge. Your nice comments will really help the whole team to try our best in order to deliver the best services to our valued customers. Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Pullman Hanoi in the near future. With best regards, Nguyen Thi Thanh Binh Guest Experience Manager

    Respondida el 16 abril 2019
    Pullman Hanoi Hotel
    12345
    Este alojamiento es muy popular, ¡no te lo pierdas!

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