Ritz Carlton Hotel Kuala Lumpur (The Ritz-Carlton, Kuala Lumpur)

168 Jalan Imbi, Centro de Convenciones Kuala Lumpur, Kuala Lumpur, Malasia, 55100
Ritz Carlton Hotel Kuala Lumpur (The Ritz-Carlton, Kuala Lumpur)
Club Executive King, Club level, Larger Guest room, 1 King - Vistas Ritz Carlton Hotel Kuala Lumpur (The Ritz-Carlton, Kuala Lumpur)
Vestíbulo Ritz Carlton Hotel Kuala Lumpur (The Ritz-Carlton, Kuala Lumpur)
Vestíbulo Ritz Carlton Hotel Kuala Lumpur (The Ritz-Carlton, Kuala Lumpur)
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Quitado de Favoritos
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8,8
Excelente
40.8 % este mes
/10
( 1941 opiniones)Ver opiniones de los huéspedes
EN EL MAPA
9,0
Excepcional
Valoración de la ubicación
Ubicación excepcional - En el centro urbano
Barrio popular
Aparcamiento
Disponible
  • Pavilion Kuala Lumpur190 m
  • Parque Submarino Aquaria KLCC300 m
  • Centro de la ciudad de Kuala Lumpur (KLCC)640 m
  • Centro Comercial Suria KLCC740 m
  • Torres Gemelas Petronas850 m
  • Calle Petaling1,83 km
  • Templo Sri Maha Mariamman2,05 km
  • Templo Thean Hou4,28 km
  • Mid Valley Mega Mall5,36 km
  • Cuevas de Batu10,62 km
  • Destacados y valoraciones

    Hotel de 5-star
    Wifi gratis

    ¡Que no se te escape!

    4 viajeros han reservado hoy mismo.

    Reputación excepcional
    Un 93 % nos recomendaría a un amigo
    Desayuno fantástico
    90 % de menciones positivas
    Limpieza excepcional
    9,0 valoración de limpieza
    Comodidad excepcional
    9,0 valoración de calidad de la habitación
    • Transporte público a 290 m

    • Traslado al aeropuerto

    • Cambio de divisas

    • Ubicado en el corazón de Kuala Lumpur

    • Wifi gratis en las habitaciones

    Más barato que el 94 % de los alojamientos en Kuala Lumpur en las últimas 24 horas.Comparado con 16.613 alojamientos de Agoda en Kuala Lumpur durante varias fechas
    Calidad-precio8,4
    Distancia al centro de la ciudad0.5km
    Valoración de la ubicación9,0
    Aeropuerto más cercanoAeropuerto de Sultan Abdul Aziz Shah (SZB)
    Distancia al aeropuerto17,8 km

    Habitaciones disponibles en Ritz Carlton Hotel Kuala Lumpur

    9,0
    Excelente
    Comodidad y calidad de la habitación
    Two bedroom Suite, 2 Bedroom Suite, City view
    Two bedroom Suite, 2 Bedroom Suite, City view
    ...
    • Tamaño de la habitación: 17...
    • Vistas: a la ciudad
    • 1 cama extragrande & 2 cama...
    Indica fechas para ver precios
    Suite de 3 habitaciones con vistas a la ciudad (Three Bedroom Suite, 3 Bedroom Suite, City view)
    Suite de 3 habitaciones con vistas a la ciudad (Three Bedroom Suite, 3 Bedroom Suite, City view)
    ...
    • Tamaño de la habitación: 20...
    • Vistas: a la ciudad
    • 1 cama extragrande & 2 cama...
    Indica fechas para ver precios
    Club Deluxe King, Club level, Guest room, 1 King, City view
    Club Deluxe King, Club level, Guest room, 1 King, City view
    ...
    • Tamaño de la habitación: 40...
    • Vistas: a la ciudad
    • 1 cama extragrande
    Indica fechas para ver precios
    Club Suite, Club level, 1 Bedroom Suite, 1 King, City view
    Club Suite, Club level, 1 Bedroom Suite, 1 King, City view
    ...
    • Tamaño de la habitación: 83...
    • Vistas: a la ciudad
    • 1 cama extragrande
    Indica fechas para ver precios
    Executive Deluxe King, Larger Guest room, 1 King, City view
    Executive Deluxe King, Larger Guest room, 1 King, City view
    ...
    • Tamaño de la habitación: 46...
    • Vistas: a la ciudad
    • 1 cama extragrande
    Indica fechas para ver precios
    Suite de 1 habitación con cama extragrande y vistas a la ciudad (One Bedroom Suite, 1 Bedroom Suite, 1 King, City view)
    Suite de 1 habitación con cama extragrande y vistas a la ciudad (One Bedroom Suite, 1 Bedroom Suite, 1 King, City view)
    ...
    • Tamaño de la habitación: 25...
    • Ducha y bañera separadas
    • 1 cama extragrande
    Indica fechas para ver precios
    Suite de 3 dormitorios (Three-Bedroom Suite)
    Suite de 3 dormitorios (Three-Bedroom Suite)
    ...
    • Tamaño de la habitación: 21...
    • Ducha y bañera
    • 1 cama extragrande & 2 cama...
    Indica fechas para ver precios
    Deluxe Room King, Guest room, 1 King, City view
    Deluxe Room King, Guest room, 1 King, City view
    ...
    • Tamaño de la habitación: 40...
    • Vistas: a la ciudad
    • 1 cama extragrande
    Indica fechas para ver precios
    Club Executive King, Club level, Larger Guest room, 1 King
    Club Executive King, Club level, Larger Guest room, 1 King
    ...
    • Tamaño de la habitación: 25...
    • Ducha
    • 1 cama extragrande o 2 cama...
    Indica fechas para ver precios
    The Ritz-Carlton Suite, Club level, 1 Bedroom Larger Suite
    The Ritz-Carlton Suite, Club level, 1 Bedroom Larger Suite
    ...
    • Tamaño de la habitación: 25...
    • Ducha
    • 1 cama extragrande
    Indica fechas para ver precios
    Posición del alojamiento|Comparado con 16.613 alojamientos de Kuala Lumpur
    Ver todas las puntuaciones
    Valoración de la ubicación
    9.0/10
    Valoración del servicio
    9.0/10
    Valoración de limpieza
    9.0/10
    Valoración de la comodidad de la habitación
    9.0/10
    Mejor que el
    99
    %
    de los alojamientos en Kuala Lumpur
    Mejor que el
    99
    %
    de los alojamientos en Kuala Lumpur
    Mejor que el
    99
    %
    de los alojamientos en Kuala Lumpur
    Mejor que el
    99
    %
    de los alojamientos en Kuala Lumpur
    Ofertas Privadas de Agoda: hasta 30 % de descuento en todo el mundo.

    Precios más bajos, reservas más rápidas y una mejor experiencia.

    Entra ahora
    Más sobre Ritz Carlton Hotel Kuala Lumpur

    Más sobre Ritz Carlton Hotel Kuala Lumpur

    Resumen

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    Los servicios/instalaciones más comentados.

    Desayuno
    31 menciones
    Servicio de limpieza
    29 menciones
    Restauración
    17 menciones
    Internet
    17 menciones

    Ofrecen

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    Distancias e información imprescindible

    Las distancias mostradas son líneas rectas en el mapa. Las distancias reales de viaje pueden variar.
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    Restauración

    Opciones de desayuno

    Americana
    Continental

    Restaurantes en el alojamiento

    Li Yen
    Cocina:Cantonesa
    Menú:Bufet
    The Cobalt Room
    Cocina:Internacional
    Menú:A la carta
    The Lobby lounge
    Menú:Bufet
    The Patisserie
    Cocina:Internacional
    Menú:Bufet
    The Library
    Cocina:Internacional
    Menú:Bufet

    ¿Qué hay cerca?

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    Valoraciones de huéspedes sobre Ritz Carlton Hotel Kuala Lumpur

    Valoración total
    8,8
    Excelente
    Basado en 1941 opiniones
    Ofrecido por viajeros reales de
    Opiniones de Agoda (988)Opiniones de Booking.com (953)
    Valorado a través de Agoda8,8
    /
    10
    Excelente
    40.8 % este mes
    Estado/limpieza del hotel9,0
    Servicios8,8
    Ubicación9,0
    Confort y calidad de la habitación9,0
    Servicios9,0
    Calidad-precio8,4
    Puntuación alta para Kuala Lumpur
    Valoración
    9+ Excepcional (355)
    8-9 Excelente (175)
    7-8 Muy bueno (146)
    6-7 Bueno (47)
    <6 Por debajo de las expectativas (41)
    Momento del año
    Mar - May (172)
    Jun - Ago (185)
    Sep - Nov (181)
    Dic - Feb (226)
    Todos los viajeros (988)
    Todos los tipos de habitación
    Todos los idiomas

    Mostrar opiniones que mencionan 

    Mostrando 764 comentarios de huéspedes verificados
    12345
    4,3
    FRANCISCO de España
    Viaje en pareja
    2 noches en octubre de 2009

    Gran decepción”

    Situación del hotel
    Desayuno, habitaciones desfasadas, recepción e instalaciones en general totalmente desfasadas, limpieza!!

    Fue un gran error haber elegido este hotel. El peor hotel en el que estuvimos durante nuestro viaje de novios. Conociamos el Ritz de Lisboa y no nos gustó, pero creiamos que debía ser algo puntual. Tras haber estado en el Ritz de Kuala Lumpur mi mujer y yo hemos decidido no volver nunca a un hotel de la cadena Ritz.

    Escrito el 12 octubre 2009
    7,7
    Muy bueno
    bartolome de España
    Viaje en pareja
    2 noches en noviembre de 2011

    Un buen hotel pero fuera de la vida nocturna”

    habitación muy bonita y grande personal muy agradable

    Un buen hotel para descansar, lo malo es que como todo malasia esta lejos del aeropuerto para hacer escala, lo bueno, taxis muy baratos y sigseeing cerca!!

    Escrito el 10 noviembre 2011
    8,0
    Excelente
    Alfonso de España
    Viaje en pareja
    1 noche en agosto de 2011

    Buen hotel”

    No tengo nada que decir en este aspecto.

    Muy buen hotel, instalaciones estupendas, habitación amplia, grandes espacios, personal muy atento.

    Escrito el 01 septiembre 2011
    5,2
    Ruby de Malasia
    Familia con niños pequeños
    Deluxe Room King, Guest room, 1 King, City view
    2 noches en julio de 2019

    Por encima de la media”

    Bad quality of staff and services. Including low quality of f&b too. Doesn’t seems like a 5 star hotel but we are paying for a 5 star rates. Very disappointing. However the room is spacious and nice.

    Escrito el 24 julio 2019
    9,6
    Excepcional
    Priya de Malasia
    Familia con niños pequeños
    Deluxe Room King, Guest room, 1 King, City view
    1 noche en julio de 2019

    Limited choices for breakfast ”

    Overall was a great stay in Ritz. Friendly staff. They did an early check in but the only con was the breakfast. They had very very limited choices of food for the amount we pay for this 5 star hotel. It was more to 3 star range. The only thing disappointed me.

    Escrito el 16 julio 2019
    7,6
    Muy bueno
    Lee de Singapur
    Viaje en pareja
    Deluxe Room King, Guest room, 1 King, City view
    1 noche en julio de 2019

    Location good but could be better if the price can lower a bit.”

    Love the white marble concept bathroom, pillow bit too soft n flat when lying down, saw two flies in my room. It could be better if they lower the price a bit, somehow is not worth the price for a 5* hotel.

    Escrito el 22 julio 2019
    10,0
    Excepcional
    Alvin de Malasia
    Viajero solo
    Deluxe Room King, Guest room, 1 King, City view
    2 noches en mayo de 2019

    Best hotel”

    Ritz Carlton is such an exceptional hotel, and i've tried hotels around the area like Marriott, Millennium and Dorsett. I think the service here exceeds all the other hotels i've stayed in, in the Pavilion / Bukit Bintang area.

    Escrito el 03 junio 2019
    7,6
    Muy bueno
    Cecilia de Singapur
    Viajero de negocios
    Deluxe Room King, Guest room, 1 King, City view
    2 noches en mayo de 2019

    Been here few times but this time round disappointing”

    Service was as usual but a few disappointing glitches that really spoils my impression of Ritz: 1) put me in a room at the end of the corridor when I wanted a room near the lift lobby 2) ordered seafood aglio olio and the pasta stinks as the tiger prawns were not fresh - and this can still pass the chef!?!? 3) on the 2nd night aircon leaked gas and I gotta change room. Overall, not a pleasant stay.

    Escrito el 24 junio 2019
    10,0
    Excepcional
    Sulis de Indonesia
    Viajero de negocios
    Deluxe Room King, Guest room, 1 King, City view
    1 noche en enero de 2019

    Nice Hotel & Good location to stay”

    The Hotel is just walking distance to Pavilion, Bukit Bintang, surrounded by many local food. Hotel is Nice, the bed is comfortable, but I think for Ritz Carlton the twin bed is so small, staff is helpful, food is perfect.

    Escrito el 30 enero 2019
    8,8
    Excelente
    Scott de Macao
    Viajero de negocios
    Club Deluxe King, Club level, Guest room, 1 King, City view
    2 noches en diciembre de 2018

    Club access”

    The hotel is as expected for a RC in terms of location, facility and finish. The butler service that comes as part of the club package is amazing and well worth the upgrade. From the pressing service to the shoe shine to the assistance arranging transport it was seamless and spoke to the next tier level of service that you may expect from a club level access at a RC. That said the club facilities themselves and the night staff leave a lot to be desired. The club lounge is dated and basic, the staff undertrained and the area is lacking personality and atmosphere. I personal also had communication issues with the staff in English.

    Escrito el 16 diciembre 2018
    9,2
    Excepcional
    Pong de Brunéi
    Viajero solo
    Deluxe Room King, Guest room, 1 King, City view
    2 noches en septiembre de 2018

    Comfort n cozy”

    Its definitely worth the money. Room is cozy and spacious. The only thing was that i didn’t know the housekeeping will come clean the room twice a day. I went out at 7pm for wuick dinner n left all my belongings in the room including my wallet with cash n credit cards all inside. Nothing missing tho but my worries was my credit cards were in my wallet. Im just worried what if my cards info was taken (someone can just take pic front n back). But i really hope not. Well, just my worries, nothing more.

    Escrito el 01 octubre 2018
    5,6
    CHIU de Singapur
    Viajero de negocios
    Two bedroom Suite, 2 Bedroom Suite, City view
    2 noches en marzo de 2019

    Smelly and stained carpets”

    We booked the 2 bedroom suite, the room smelled and carpet has many stains. We requested change of room but it was the same kind of conditions. Then we suggested to downgrade to smaller rooms at the newer wing. They didn’t apologise or compensate in any other ways and took more than an hour to settle the process. Hotel need to upgrade its room and train the check in counter staff.

    Escrito el 22 marzo 2019
    9,2
    Excepcional
    TANG de Malasia
    Viaje en grupo
    Two bedroom Suite, 2 Bedroom Suite, City view
    1 noche en mayo de 2019

    Very spacious 2-room suite with great location”

    Overall very satisfy with the stay and had a great high tea session at The Lobby Lounge.

    Escrito el 28 mayo 2019
    10,0
    Excepcional
    Wuei de Brunéi
    Viaje en pareja
    Executive Deluxe King, Larger Guest room, 1 King, City view
    2 noches en febrero de 2019

    FANTASTIC LOCATION”

    Located at the heart of bukit bintang. Great for shopping and dining experince. Hotel was 10/10 .

    Escrito el 15 mayo 2019
    10,0
    Excepcional
    Rafael de Filipinas
    Viajero solo
    Deluxe Room King, Guest room, 1 King, City view
    5 noches en junio de 2017

    Epitome of service excellence”

    I have stayed in Ritz-Carlton properties several times and as expected service was beyond compare. From the smooth, efficient and hassle-free check in to the quick and friendly checkout, was the recipient of wonderful service delivery. I had a little challenge with the construction noise coming from the building across the street (clearly not Ritz-Carlton's fault) but it was expeditiously taken care of by the night manager. Noteworthy are the following associates who made my stay more than comfortable: Stephano of guest services who showed me the way around the property and brought me to my room, Sobree of Housekeeping- always with a ready smile and offer to help and most especially Tanzie whose efforts at service recovery is commendable at the very least. Those who teach customer service (like I do) should make Tanzie's caring and friendly approach a benchmark in the industry. I left the property with a big smile on my face. I shall see you again, Ritz-Carlton!

    Escrito el 24 junio 2017
    10,0
    Excepcional
    Victoria de Malasia
    Familia con niños mayores
    Two bedroom Suite, 2 Bedroom Suite, City view
    2 noches en enero de 2017

    Well Maintained, Complimentary Breakfast, Celebrity SightingS.. a real treat! ”

    As to be expected from a top class hotel, although I felt room service took too long always. Over an hour. Food was highly palatable by local standards. Rooms (we had an adjoining one bedrm and twin room) were of a decent size when combined, clean, comfortable and inviting. Service staff were friendly and helpful, well trained in their fields.

    Escrito el 03 febrero 2017
    8,4
    Excelente
    Natalie de Reino Unido
    Viaje en pareja
    Two bedroom Suite, 2 Bedroom Suite, City view
    1 noche en diciembre de 2016

    Stunning Hotel in the heart of KL ”

    We booked a two bedroomed Suite at the Ritz just after Christmas. It is a beautifully designed hotel in the heart of the Golden Triangle in KL. Overall had a lovely experience, staff were very attentive and the service was exceptional. Only disappointment was the long queue for breakfast (we ate over the road at the Pavilion in the end) and the smell of smoke in the room from previous guests. The staff did all they could to make our stay comfortable but it is hard to get rid of stale smoke smells.

    Escrito el 09 enero 2017
    9,2
    Excepcional
    Keng de Malasia
    Viajero de negocios
    Deluxe Room King, Guest room, 1 King, City view
    2 noches en septiembre de 2016

    Renovated hotel in a good location”

    Stayed here a few times many years ago, decided to try it again. It has been renovated and the quality improved. The staff have gotten more attentive and anticipate your needs. The stay here was enjoyable and would recommends others to stay here too.

    Escrito el 09 septiembre 2016
    9,7
    Excepcional
    Annie de Australia
    Viaje en pareja
    Executive Deluxe King, Larger Guest room, 1 King, City view
    4 noches en abril de 2015

    Honeymooners ”

    Location, Staff Performance was immaculate and cleanliness

    Arrived here for one of our honeymoon destinations and a guy named Jason served us. He was so nice and went out of his way to make our stay extra special. Had heaps of freebies thrown our way due to us being honeymooners was awesome. The location was the best there's a lot of different shopping malls in the one area. Night life is good and even the bell boys were amazing gave us tips every time we went out. Definitely staying here again oozes out old school class :)

    Escrito el 19 mayo 2015
    9,0
    Excepcional
    Keng de Malasia
    Viajero de negocios
    Executive Deluxe King, Larger Guest room, 1 King, City view
    2 noches en junio de 2014

    Nice room with attentive friendly staff”

    Exclusive Hotel, Friendly Staff, Great Location

    The check in and out was super fast. The luggage was in my room in super fast too. The room was very nice. The gym was not stocked with all kinds of gear, but what it has was good quality and sufficient for me; the gym was frequently used but not too crowded and very clean. I really liked the two pools, it kept the crowds apart and had different opening times. Breakfast was good but not excellent like other Ritz hotels. The waiting time was non-existent so it maybe breakfast before meetings very convenient.

    Escrito el 16 junio 2014
    12345

    Valoraciones de huéspedes sobre Ritz Carlton Hotel Kuala Lumpur

    Valoración total
    8,8
    Excelente
    Basado en 1941 opiniones
    Ofrecido por viajeros reales de
    Opiniones de Agoda (988)Opiniones de Booking.com (953)
    Valorado a través de Agoda8,8
    /
    10
    Excelente
    40.8 % este mes
    Estado/limpieza del hotel9,0
    Servicios8,8
    Ubicación9,0
    Confort y calidad de la habitación9,0
    Servicios9,0
    Calidad-precio8,4
    Puntuación alta para Kuala Lumpur
    Valoración
    9+ Excepcional (355)
    8-9 Excelente (175)
    7-8 Muy bueno (146)
    6-7 Bueno (47)
    <6 Por debajo de las expectativas (41)
    Momento del año
    Mar - May (172)
    Jun - Ago (185)
    Sep - Nov (181)
    Dic - Feb (226)
    Todos los viajeros (988)
    Todos los tipos de habitación
    Todos los idiomas

    Mostrar opiniones que mencionan 

    Mostrando 764 comentarios de huéspedes verificados
    12345
    4,3
    FRANCISCO de España
    Viaje en pareja
    2 noches en octubre de 2009

    Gran decepción”

    Situación del hotel
    Desayuno, habitaciones desfasadas, recepción e instalaciones en general totalmente desfasadas, limpieza!!

    Fue un gran error haber elegido este hotel. El peor hotel en el que estuvimos durante nuestro viaje de novios. Conociamos el Ritz de Lisboa y no nos gustó, pero creiamos que debía ser algo puntual. Tras haber estado en el Ritz de Kuala Lumpur mi mujer y yo hemos decidido no volver nunca a un hotel de la cadena Ritz.

    Escrito el 12 octubre 2009
    7,7
    Muy bueno
    bartolome de España
    Viaje en pareja
    2 noches en noviembre de 2011

    Un buen hotel pero fuera de la vida nocturna”

    habitación muy bonita y grande personal muy agradable

    Un buen hotel para descansar, lo malo es que como todo malasia esta lejos del aeropuerto para hacer escala, lo bueno, taxis muy baratos y sigseeing cerca!!

    Escrito el 10 noviembre 2011
    8,0
    Excelente
    Alfonso de España
    Viaje en pareja
    1 noche en agosto de 2011

    Buen hotel”

    No tengo nada que decir en este aspecto.

    Muy buen hotel, instalaciones estupendas, habitación amplia, grandes espacios, personal muy atento.

    Escrito el 01 septiembre 2011
    5,2
    Ruby de Malasia
    Familia con niños pequeños
    Deluxe Room King, Guest room, 1 King, City view
    2 noches en julio de 2019

    Por encima de la media”

    Bad quality of staff and services. Including low quality of f&b too. Doesn’t seems like a 5 star hotel but we are paying for a 5 star rates. Very disappointing. However the room is spacious and nice.

    Escrito el 24 julio 2019
    9,6
    Excepcional
    Priya de Malasia
    Familia con niños pequeños
    Deluxe Room King, Guest room, 1 King, City view
    1 noche en julio de 2019

    Limited choices for breakfast ”

    Overall was a great stay in Ritz. Friendly staff. They did an early check in but the only con was the breakfast. They had very very limited choices of food for the amount we pay for this 5 star hotel. It was more to 3 star range. The only thing disappointed me.

    Escrito el 16 julio 2019
    7,6
    Muy bueno
    Lee de Singapur
    Viaje en pareja
    Deluxe Room King, Guest room, 1 King, City view
    1 noche en julio de 2019

    Location good but could be better if the price can lower a bit.”

    Love the white marble concept bathroom, pillow bit too soft n flat when lying down, saw two flies in my room. It could be better if they lower the price a bit, somehow is not worth the price for a 5* hotel.

    Escrito el 22 julio 2019
    10,0
    Excepcional
    Alvin de Malasia
    Viajero solo
    Deluxe Room King, Guest room, 1 King, City view
    2 noches en mayo de 2019

    Best hotel”

    Ritz Carlton is such an exceptional hotel, and i've tried hotels around the area like Marriott, Millennium and Dorsett. I think the service here exceeds all the other hotels i've stayed in, in the Pavilion / Bukit Bintang area.

    Escrito el 03 junio 2019
    7,6
    Muy bueno
    Cecilia de Singapur
    Viajero de negocios
    Deluxe Room King, Guest room, 1 King, City view
    2 noches en mayo de 2019

    Been here few times but this time round disappointing”

    Service was as usual but a few disappointing glitches that really spoils my impression of Ritz: 1) put me in a room at the end of the corridor when I wanted a room near the lift lobby 2) ordered seafood aglio olio and the pasta stinks as the tiger prawns were not fresh - and this can still pass the chef!?!? 3) on the 2nd night aircon leaked gas and I gotta change room. Overall, not a pleasant stay.

    Escrito el 24 junio 2019
    10,0
    Excepcional
    Sulis de Indonesia
    Viajero de negocios
    Deluxe Room King, Guest room, 1 King, City view
    1 noche en enero de 2019

    Nice Hotel & Good location to stay”

    The Hotel is just walking distance to Pavilion, Bukit Bintang, surrounded by many local food. Hotel is Nice, the bed is comfortable, but I think for Ritz Carlton the twin bed is so small, staff is helpful, food is perfect.

    Escrito el 30 enero 2019
    8,8
    Excelente
    Scott de Macao
    Viajero de negocios
    Club Deluxe King, Club level, Guest room, 1 King, City view
    2 noches en diciembre de 2018

    Club access”

    The hotel is as expected for a RC in terms of location, facility and finish. The butler service that comes as part of the club package is amazing and well worth the upgrade. From the pressing service to the shoe shine to the assistance arranging transport it was seamless and spoke to the next tier level of service that you may expect from a club level access at a RC. That said the club facilities themselves and the night staff leave a lot to be desired. The club lounge is dated and basic, the staff undertrained and the area is lacking personality and atmosphere. I personal also had communication issues with the staff in English.

    Escrito el 16 diciembre 2018
    9,2
    Excepcional
    Pong de Brunéi
    Viajero solo
    Deluxe Room King, Guest room, 1 King, City view
    2 noches en septiembre de 2018

    Comfort n cozy”

    Its definitely worth the money. Room is cozy and spacious. The only thing was that i didn’t know the housekeeping will come clean the room twice a day. I went out at 7pm for wuick dinner n left all my belongings in the room including my wallet with cash n credit cards all inside. Nothing missing tho but my worries was my credit cards were in my wallet. Im just worried what if my cards info was taken (someone can just take pic front n back). But i really hope not. Well, just my worries, nothing more.

    Escrito el 01 octubre 2018
    5,6
    CHIU de Singapur
    Viajero de negocios
    Two bedroom Suite, 2 Bedroom Suite, City view
    2 noches en marzo de 2019

    Smelly and stained carpets”

    We booked the 2 bedroom suite, the room smelled and carpet has many stains. We requested change of room but it was the same kind of conditions. Then we suggested to downgrade to smaller rooms at the newer wing. They didn’t apologise or compensate in any other ways and took more than an hour to settle the process. Hotel need to upgrade its room and train the check in counter staff.

    Escrito el 22 marzo 2019
    9,2
    Excepcional
    TANG de Malasia
    Viaje en grupo
    Two bedroom Suite, 2 Bedroom Suite, City view
    1 noche en mayo de 2019

    Very spacious 2-room suite with great location”

    Overall very satisfy with the stay and had a great high tea session at The Lobby Lounge.

    Escrito el 28 mayo 2019
    10,0
    Excepcional
    Wuei de Brunéi
    Viaje en pareja
    Executive Deluxe King, Larger Guest room, 1 King, City view
    2 noches en febrero de 2019

    FANTASTIC LOCATION”

    Located at the heart of bukit bintang. Great for shopping and dining experince. Hotel was 10/10 .

    Escrito el 15 mayo 2019
    10,0
    Excepcional
    Rafael de Filipinas
    Viajero solo
    Deluxe Room King, Guest room, 1 King, City view
    5 noches en junio de 2017

    Epitome of service excellence”

    I have stayed in Ritz-Carlton properties several times and as expected service was beyond compare. From the smooth, efficient and hassle-free check in to the quick and friendly checkout, was the recipient of wonderful service delivery. I had a little challenge with the construction noise coming from the building across the street (clearly not Ritz-Carlton's fault) but it was expeditiously taken care of by the night manager. Noteworthy are the following associates who made my stay more than comfortable: Stephano of guest services who showed me the way around the property and brought me to my room, Sobree of Housekeeping- always with a ready smile and offer to help and most especially Tanzie whose efforts at service recovery is commendable at the very least. Those who teach customer service (like I do) should make Tanzie's caring and friendly approach a benchmark in the industry. I left the property with a big smile on my face. I shall see you again, Ritz-Carlton!

    Escrito el 24 junio 2017
    10,0
    Excepcional
    Victoria de Malasia
    Familia con niños mayores
    Two bedroom Suite, 2 Bedroom Suite, City view
    2 noches en enero de 2017

    Well Maintained, Complimentary Breakfast, Celebrity SightingS.. a real treat! ”

    As to be expected from a top class hotel, although I felt room service took too long always. Over an hour. Food was highly palatable by local standards. Rooms (we had an adjoining one bedrm and twin room) were of a decent size when combined, clean, comfortable and inviting. Service staff were friendly and helpful, well trained in their fields.

    Escrito el 03 febrero 2017
    8,4
    Excelente
    Natalie de Reino Unido
    Viaje en pareja
    Two bedroom Suite, 2 Bedroom Suite, City view
    1 noche en diciembre de 2016

    Stunning Hotel in the heart of KL ”

    We booked a two bedroomed Suite at the Ritz just after Christmas. It is a beautifully designed hotel in the heart of the Golden Triangle in KL. Overall had a lovely experience, staff were very attentive and the service was exceptional. Only disappointment was the long queue for breakfast (we ate over the road at the Pavilion in the end) and the smell of smoke in the room from previous guests. The staff did all they could to make our stay comfortable but it is hard to get rid of stale smoke smells.

    Escrito el 09 enero 2017
    9,2
    Excepcional
    Keng de Malasia
    Viajero de negocios
    Deluxe Room King, Guest room, 1 King, City view
    2 noches en septiembre de 2016

    Renovated hotel in a good location”

    Stayed here a few times many years ago, decided to try it again. It has been renovated and the quality improved. The staff have gotten more attentive and anticipate your needs. The stay here was enjoyable and would recommends others to stay here too.

    Escrito el 09 septiembre 2016
    9,7
    Excepcional
    Annie de Australia
    Viaje en pareja
    Executive Deluxe King, Larger Guest room, 1 King, City view
    4 noches en abril de 2015

    Honeymooners ”

    Location, Staff Performance was immaculate and cleanliness

    Arrived here for one of our honeymoon destinations and a guy named Jason served us. He was so nice and went out of his way to make our stay extra special. Had heaps of freebies thrown our way due to us being honeymooners was awesome. The location was the best there's a lot of different shopping malls in the one area. Night life is good and even the bell boys were amazing gave us tips every time we went out. Definitely staying here again oozes out old school class :)

    Escrito el 19 mayo 2015
    9,0
    Excepcional
    Keng de Malasia
    Viajero de negocios
    Executive Deluxe King, Larger Guest room, 1 King, City view
    2 noches en junio de 2014

    Nice room with attentive friendly staff”

    Exclusive Hotel, Friendly Staff, Great Location

    The check in and out was super fast. The luggage was in my room in super fast too. The room was very nice. The gym was not stocked with all kinds of gear, but what it has was good quality and sufficient for me; the gym was frequently used but not too crowded and very clean. I really liked the two pools, it kept the crowds apart and had different opening times. Breakfast was good but not excellent like other Ritz hotels. The waiting time was non-existent so it maybe breakfast before meetings very convenient.

    Escrito el 16 junio 2014
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