Edsa Shangri-La Manila
Edsa Shangri-La Manila
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 Edsa Shangri-La Manila
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Vestíbulo
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Vista interior Edsa Shangri-La Manila
Vista interior
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piscina al aire libre Edsa Shangri-La Manila
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EN EL MAPA Edsa Shangri-La Manila
EN EL MAPA
Excelente
Ubicación
8,8
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Quitado de Favoritos
2016

Edsa Shangri-La Manila

Ubicación excelente
Mira lo que hay cerca
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Excelente
Basado en 1428 opinionesVer opiniones de los huéspedes
8,6
Un 91 % nos recomendaría a un amigo
  • Transporte público a 330 m

  • Traslado al aeropuerto

  • wifi gratis en las habitaciones

  • bañera de hidromasaje

Opciones de habitaciones
8,8
Excelente
Comodidad y calidad de la habitación
¡Este alojamiento tiene una demanda muy alta!Reservado por última vez hace 5 horas | 13 viajeros están mirando este alojamiento ahora mismo
Suite Premier (Premier Suite)
Suite Premier (Premier Suite)
...
  • Vistas: Ciudad
  • 67 m²/721 ft²
  • 1 Cama King
Indica fechas para ver precios
Ala Torre Habitación Deluxe (Tower Wing Deluxe Room)
Ala Torre Habitación Deluxe (Tower Wing Deluxe Room)
...
  • Vistas: Ciudad
  • 34 m²/366 ft²
  • 1 Cama King
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Habitación Horizon City (Horizon City Room)
Habitación Horizon City (Horizon City Room)
...
  • Vistas: Ciudad
  • 34 m²/366 ft²
  • 1 Cama King
Indica fechas para ver precios
Deluxe Ala Jardines (Deluxe Garden Wing)
Deluxe Ala Jardines (Deluxe Garden Wing)
...
  • Vistas: Ciudad
  • 34 m²/366 ft²
  • 1 Cama doble O 1 Cama King
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Tower Wing Horizon Executive
Tower Wing Horizon Executive
...
  • 63 m²/678 ft²
  • acceso a sala de reuniones
  • 1 Cama individual
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Tower Wing Premier Room
Tower Wing Premier Room
...
  • 45 m²/484 ft²
  • 1 Cama individual
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Suite Deluxe
Suite Deluxe
...
  • 107 m²/1152 ft²
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Doble Club (Double Club)
Doble Club (Double Club)
...
  • 30 m²/323 ft²
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Suite Estándar (Suite Standard)
Suite Estándar (Suite Standard)
...
  • 165 m²/1776 ft²
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Suite con Vistas al Jardín (Suite Garden View)
Suite con Vistas al Jardín (Suite Garden View)
...
  • 90 m²/969 ft²
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Más sobre Edsa Shangri-La Manila

Más sobre Edsa Shangri-La Manila

Resumen

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Distancias e información imprescindible

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Política de huéspedes del alojamiento

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Opiniones reales de clientes

Opiniones de Agoda (1428)Opiniones de Booking.com (1124)
Estado/limpieza del hotel8,9
Servicios8,7
Ubicación8,8
Confort y calidad de la habitación8,8
Servicios8,7
Calidad-precio7,9
Ofrecido por viajeros reales de Agoda
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Tipo de habitación
Ala Torre Habitación Deluxe
Suite Premier
Habitación Horizon City
Deluxe Ala Jardines
Mostrando 946 comentarios de huéspedes verificados
12345
6,0
VINCENT de Malasia
Viajero de negocios
Suite Premier
1 noche en agosto de 2018
1 night”
didnt really use anything except the room, so not good perspective. VERY expensive compared to other Asian cities, but that seems to be Manila...
Escrito el 12 septiembre 2018
Dear Vincent, Thank you for taking the time to share your review. Please be assured that your feedback has been noted so we may review and improve on. We hope you will allow us the opportunity to redeem ourselves by welcoming you back to the hotel. Yours sincerely, Amit O General Manager
Respondida el 17 septiembre 2018
Edsa Shangri-La Manila
7,6
Muy Bueno
Rosemarie de Filipinas
Viajero de negocios
Deluxe Ala Jardines
1 noche en septiembre de 2018
Comfortable and convenient”
Complete amenities
Escrito el 10 septiembre 2018
Dear Rosemarie, Thank you for taking the time to share your review. We look forward to having you with us again soon. Yours sincerely, Amit O General Manager
Respondida el 11 septiembre 2018
Edsa Shangri-La Manila
10,0
Excepcional
eilleen de Filipinas
Viaje en pareja
Deluxe Ala Jardines
2 noches en agosto de 2018
Staff are very courteous & efficient”
Staff are very courteous except we had one problem regarding the upgrading cost we had a miscommunication but it was solved right there & then
Escrito el 31 agosto 2018
Dear eilleen, Thank you for taking the time to share your review. It is with great pleasure to hear that you enjoyed the attentive service provided by our team and that the confusion about the upgrade cost was resolved immediately. We hope to welcome you back again soon. Yours sincerely, Amit O General Manager
Respondida el 05 septiembre 2018
Edsa Shangri-La Manila
3,2
Amparo de Filipinas
Familia con niños mayores
Habitación Horizon City
1 noche en agosto de 2018
Rundown hotel rooms, poor housekeeping staff service ”
This hotel needs a major upkeep and maintenance works. For the room rate that I paid - Php12,800/night- the bathroom pipes were clogged, the housekeeping staff took forever to deliver our requests, the carpet is filthy, and no safety handles for PwDs inside the bathroom, except for one on the shower wall. Bath tub is too high for a pwd who has dofficulty climbing. Plus, the twin beds are soooo small. Marriott has better beds and rooms.
Escrito el 28 agosto 2018
Dear Amparo, Thank you for your review. Your observations about our facilities and services has also been noted so we may review and improve on. We hope you will allow us the opportunity to redeem ourselves by welcoming you back to the hotel. Yours sincerely, Amit O General Manager
Respondida el 05 septiembre 2018
Edsa Shangri-La Manila
3,6
Amparo de Filipinas
Familia con niños mayores
Habitación Horizon City
1 noche en agosto de 2018
Hotel needs major renovation and accounting system untrustworthy. ”
Room furniture (on the horizon club category) needed a major renovation. The sink and bath tub drain were clogged, bathtub needs more safety measures for senior citizens like my mom. Housekeeping is super slow, our request for additional towel never came. Horizon club is ok but little children tended to make a lot of noise and hotel staff seemed helpless in keeping the children behave well. Worst of all, I was double charged for my horizon club room! The POS kept printing out one night and wouldn’t clear out. I had to pay for the room and then later that day I reviewed my receipts and emails and true enough, I was charged twice! I immediately called the front desk at horizon club and thanks to Therese, she quickly solved the problem and reimbursed me in cash. But really, Shang, your accounting system sucks. I wonder how many customers you’ve already double charged because of your bad system? I had expected something more than a return on my excess payment - but none came. :-(
Escrito el 28 agosto 2018
Dear Amparo, Thank you for taking the time to share your review and for pointing out areas in which our colleagues have not met your expectations. We appreciate your honest feedback and assure you that improvements will be made. Once again, thank you and we hope you will allow us the opportunity to redeem ourselves by welcoming you back. Yours sincerely, Amit O General Manager
Respondida el 05 septiembre 2018
Edsa Shangri-La Manila
9,6
Excepcional
Airene de Filipinas
Familia con niños pequeños
Ala Torre Habitación Deluxe
2 noches en agosto de 2018
Great Longweekend!”
Everything is great except for their HEAT buffet restaurant. Not worth it for the price :( Few choices only for a 2.4k+ price.
Escrito el 28 agosto 2018
Dear Airene, Thank you for taking the time to share your review. It is with great pleasure to hear that you had a memorable experience with us and that you enjoyed the attentive service provided by our team. On the other hand, your observation about the buffet has been noted and shared to our culinary team so we may review and improve on. Once again, thank you and we hope to have you with us again soon. Yours sincerely, Amit O General Manager
Respondida el 05 septiembre 2018
Edsa Shangri-La Manila
10,0
Excepcional
kai de China
Viajero solo
Deluxe Ala Jardines
1 noche en agosto de 2018
good clean, ”
good relax
Escrito el 25 agosto 2018
Dear kai, Thank you for taking the time to share your review. We are delighted to hear that you had a comfortable stay with us. We look forward to having you with us again soon. Yours sincerely, Amit O General Manager
Respondida el 05 septiembre 2018
Edsa Shangri-La Manila
8,0
Excelente
Renelyn de Filipinas
Viaje en pareja
Ala Torre Habitación Deluxe
1 noche en agosto de 2018
Great Location”
Great Location, Friendly staff. Great amenities. It was a very pleasant stay.
Escrito el 13 agosto 2018
Dear Renelyn, Thank you for taking the time to share your review. I am truly delighted to hear that you had a wonderful experience with us and enjoyed the service provided by our team. Your nice comments on our facilities and service are so much appreciated. We look forward to having you with us again soon. Yours sincerely, Amit O General Manager
Respondida el 13 agosto 2018
Edsa Shangri-La Manila
10,0
Excepcional
Lau de Hong Kong
Viajero de negocios
Deluxe Ala Jardines
2 noches en agosto de 2018
Free upgrade ”
free upgrade to suite..very nice and comfortable room
Escrito el 09 agosto 2018
Dear Lau, Thank you for taking the time to share your review. We are delighted to hear that you had a comfortable and enjoyable stay. We hope to have you with us again soon. Yours sincerely, Edsa Shangri-La, Manila
Respondida el 13 agosto 2018
Edsa Shangri-La Manila
10,0
Excepcional
Natasha de Filipinas
Viajero de negocios
Ala Torre Habitación Deluxe
2 noches en agosto de 2018
Always a great stay in Shangri-la EDSA”
The staff has been courteous. The rooms are clean and comfortable. The food is great.
Escrito el 06 agosto 2018
Dear Natasha, Thank you for taking the time to share your review. We are truly delighted to hear that you had a wonderful experience with us and enjoyed the service provided by our team. Please know that each and every member of our team does his very best to better serve our guests. We hope to have you with us again soon. Yours sincerely, Amit O General Manager
Respondida el 08 agosto 2018
Edsa Shangri-La Manila
9,6
Excepcional
Oscar de Estados Unidos
Viaje en pareja
Deluxe Ala Jardines
2 noches en julio de 2018
Great Staff”
The staff was friendly and very accommodating. Very professional. I enjoyed my stay.
Escrito el 29 julio 2018
Dear Oscar, Thank you for taking the time to share your review. We are delighted to hear that you had an enjoyable and comfortable stay with us. Your nice comments are so much appreciated. We look forward to having you with us again soon. Yours sincerely, Amit O General Manager
Respondida el 30 julio 2018
Edsa Shangri-La Manila
8,0
Excelente
Robert de Filipinas
Viajero de negocios
Ala Torre Habitación Deluxe
1 noche en abril de 2018
Really hard to beat”
When you book online, they have a tendency to immediately try to up-sell you to a "better" room, which is a bit of a turn-off upon arrival, but the restaurants are the best.
Escrito el 25 julio 2018
Dear Robert, Thank you for your review. Please be assured that your feedback has been noted and shared to our operations team so we may improve on our processes. We hope to welcome you back again in the future. Yours sincerely, Amit O General Manager
Respondida el 30 julio 2018
Edsa Shangri-La Manila
9,6
Excepcional
Oscar de Estados Unidos
Familia con niños mayores
Deluxe Ala Jardines
1 noche en julio de 2018
Very nice staff. Facility was clean and beautiful.”
My children enjoyed their stay very much. Would probably stay there again when we return.
Escrito el 23 julio 2018
Dear Oscar, Thank you for taking the time to share your review. It is with great pleasure to hear that you had a wonderful experience with us and that you enjoyed the attentive service provided by our team. Your comments are much appreciated. We hope to have you with us again soon. Yours sincerely, Amit O General Manager
Respondida el 23 julio 2018
Edsa Shangri-La Manila
5,2
Betchie de Filipinas
Viaje en pareja
Deluxe Ala Jardines
1 noche en julio de 2018
Less than an hour me, my husband were sneezing. It was not properly cleaned as per requested. Kindly”
Less than an hour me, my husband were sneezing. It was not properly cleaned as per requested. Kindly read our request next time. Good thing we arrived late at night from St. Lukes Global.
Escrito el 23 julio 2018
Dear Betchie, Thank you for taking the time to share your feedback. I read with concern of your experience and regret that we have let your down. Please accept our sincere apologies for the inconvenience during this time. We assure you that this has been discussed with our whole team so we can avoid a similar experience in the future. Once again, thank you and we hope you will allow us the opportunity to redeem ourselves by welcoming you back to our hotel. Yours sincerely, Amit O General Manager
Respondida el 23 julio 2018
Edsa Shangri-La Manila
5,6
Serafin de Hong Kong
Viaje en pareja
Ala Torre Habitación Deluxe
1 noche en julio de 2018
Outdated....doesn't match the price ”
too old rooms not well maintained and old facilities... long line in the reception breakfast buffet seems untidy
Escrito el 22 julio 2018
Dear Serafin, Thank you for taking the time to share your honest review. At Edsa Shangri-La, Manila, we pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. Please be assured that your observations are much appreciated and have been noted for our continuous improvement. Once again, we hope you will allow us the opportunity to redeem ourselves by welcoming you back to our hotel. Yours sincerely, Amit O General Manager
Respondida el 23 julio 2018
Edsa Shangri-La Manila
5,6
Serafin de Hong Kong
Viaje en pareja
Ala Torre Habitación Deluxe
1 noche en julio de 2018
old hotel not recommended ”
pros Near to.the mall cons long queue for check ins rooms outdated not sound proof...definitely can hear voices at the next room. too crowded in the lobby too many guests in the lobby walking no privacy not classy like other shang hotels
Escrito el 21 julio 2018
Dear Serafin, Thank you for taking the time to share your review. At Edsa Shangri-La, Manila, we pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. Please be assured that your observations have been noted so we may review and ensure improve on. Once again, we thank you and we hope you will allow us the opportunity to redeem ourselves by welcoming you back to our hotel. Yours sincerely, Amit O General Manager
Respondida el 23 julio 2018
Edsa Shangri-La Manila
9,2
Excepcional
Natasha de Filipinas
Viajero de negocios
Ala Torre Habitación Deluxe
1 noche en julio de 2018
It is always great to stay in Shangri La.”
The staff is always accommodating and courteous. The rooms are clean. The beddings and blankets have thinned out and look a bit old. The 24/7 in-room Service do not answer early morning calls. If they do, it takes a long time for them to receive calls. But, still great!
Escrito el 08 julio 2018
Dear Natasha, Thank you for taking the time to share your review. We are thrilled to hear that you had an exceptional experience and that you enjoyed the attentive service provided by our team. Please know that we are always committed to providing the finest service and facilities to our guests who hopefully will leave with many fond memories. Once again, thank you and we hope to have you with us again soon. Yours sincerely, Amit O General Manager
Respondida el 16 julio 2018
Edsa Shangri-La Manila
9,6
Excepcional
Irish de Filipinas
Viaje en pareja
Ala Torre Habitación Deluxe
1 noche en junio de 2018
Thoughtful service!”
We stayed over the weekend to celebrate our anniversary and they were so sweet to leave us an anniversary cake during the turndown.. plus a complimentary late check-out. Food at HEAT, the facilities and the warm service are a plus too.
Escrito el 02 julio 2018
Dear Irish, Thank you for taking the time to share your review. We are truly delighted to hear that you enjoyed your anniversary staycation with us. Please know that your feedback is encouraging as we strive to provide our guests a memorable experience. Once again, thank you and we hope to welcome you back again soon. Yours sincerely, Amit O General Manager
Respondida el 16 julio 2018
Edsa Shangri-La Manila
9,2
Excepcional
Lidya de Singapur
Viaje en grupo
Deluxe Ala Jardines
3 noches en abril de 2018
Excepcional”
Great place if you plan to stay around Edsa. the hotel is close to the mall if your plan is to shop and eat, and just to relax. There are few local family restaurants in the mall that became my favorites in day 1.
Escrito el 01 julio 2018
Dear Lidya, Thank you from taking the time to share your review. We are delighted to hear that you had a comfortable and delightful stay with us. Please know that it is always our intention to have our guests carry with them a delightful memory of their stay experience. Once again, thank you and we hope to have you with us again soon. Yours sincerely, Edsa Shangri-La, Manila
Respondida el 16 julio 2018
Edsa Shangri-La Manila
8,0
Excelente
AI-HONG de Malasia
Viajero de negocios
Deluxe Ala Jardines
4 noches en junio de 2018
Good location!”
Friendly staff and helpful. The bake shop at the lobby offers wide range of nice pastry and cakes. The home made chocolate taste yummy!
Escrito el 30 junio 2018
Dear AI-HONG, Thank you for taking the time to share your review. We are delighted to hear that you had a delightful and comfortable stay with us. Please know that each and every member of our team does his very best to better serve our guests. Once again, thank you and we hope to have you with us again soon. Yours sincerely, Edsa Shangri-La, Manila
Respondida el 16 julio 2018
Edsa Shangri-La Manila
12345
Este alojamiento es muy popular, ¡no te lo pierdas!

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