Generator London

Hello, We are sad to read that you are so disappointed with your experience in Generator London. We apologise if what you got was not what you expected. If there is anything you would like to discuss further then please do not hesitate to contact us. Regards, Guest Relations Team

Dear Guest, Thank you so much for taking the time to review our hostel after your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. At Generator we always aim to deliver an awesome experience with great service and hospitality, making people feel like they are “home away from home”. It really saddens me when I read that we didn’t meet a guests expectations and I am sorry that you had issue with your reservation, different websites have different confirmations layouts and it's important that you book with a website you trust since we can only account for what the website confirm with us. Any question please give us a call we can double check your charges and make sure everything was charged correctly. We hope to have you staying with us again. Kind Regards Guest Relations Team

Hola, Gracias por tomarte el tiempo de comentar nuestro hostel. Sentimos que hayas experimetnado esos inconvenientes con el sonido. Nos tomamos muy en serio el Descanso de nuestros huespedes y eso es algo que no pudede pasar. Lo notificaremos al equipo e investigar si hemos tenido problemas con ello ultimamente. Esperamos que eso no haya arruinado tu estancia con nosotros y esperamos Volver a verte pronto. Un saludo

Hola, apreciamos sus comentarios. Nuestro equipo está disponible las 24 horas del día, por lo que si hay algún problema con el ruido u otros invitados, podemos ayudarlo.

Hello, for the privacy of our guests we do not clean the beds daily, however we do change the sheets whenever requested. Yes our guests have the option of adding breakfast when they arrive, it is £7 for an unlimited buffet.

Hello Gonzalo! Thank you so much for that 8.4 and for taking your time on reviewing our hostel. We are very satisfied that you were pleased with your stay with us. We always aim for happy guests and we really hope seeing you again. Guest Relations Team

Hello, We are happy to hear that you enjoyed your stay. Our reception is open 24h for anything you need. Thank you for taking the time to leave us a review. Kind Regards, Generator London.

Thank you very much! Best wishes - Generator London

Dear guest, we are happy you thought our beds were comfortable. Best wishes - Generator London

Dear Marta, Thank you for your excellent review. We are so glad to hear that your family holiday to London was spent well at London Generator and we would love to welcome you back in the future. Thank you for the kind words about our friendly hostel staff.

Dear guest, we are happy that you enjoyed your stay with us - we hope to welcome you back again sometime. Best wishes - Generator London

Dear Vanessa! Thank you very much for your review! :D We are happy to hear that everything was good and had the perfect location for you! :) We are aware that the bathrooms can be quite small here... Though we hope you still managed it all and that is was not too bad afterall :) We hope to see you again one day and wish you all the best! Team Generator London

Hi there, Thank you for your kind review! We're really glad to hear that you enjoyed your stay with us, and we hope to see you soon in one of our locations! Kind regards, Generator Team