Hilton Phuket Arcadia Resort y Spa (Hilton Phuket Arcadia Resort & Spa)
Hilton Phuket Arcadia Resort y Spa (Hilton Phuket Arcadia Resort & Spa)
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King Deluxe con Vistas al jardín Hilton Phuket Arcadia Resort y Spa (Hilton Phuket Arcadia Resort & Spa)
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Excelente
8,1
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Hilton Phuket Arcadia Resort y Spa (Hilton Phuket Arcadia Resort & Spa)

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Excelente
Basado en 1289 opinionesVer opiniones de los huéspedes
8,2
  • Traslado al aeropuerto

  • a 240 m de la playa

  • cambio de divisas

  • bañera de hidromasaje

Opciones de habitaciones
8,4
Excelente
Comodidad y calidad de la habitación
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Suite Real (Royal Suite)
Suite Real (Royal Suite)
...
  • Vistas: Mar
  • 168 m²/1808 ft²
  • 1 Cama Queen
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Suite
Suite
...
  • Vistas: Jardín
  • 88 m²/947 ft²
  • 1 Cama Queen
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Suite Deluxe (Deluxe Suite)
Suite Deluxe (Deluxe Suite)
...
  • Vistas: Mar
  • 88 m²/947 ft²
  • 1 Cama King
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Suite Junior Twin Jardín (Twin Junior Suite Garden)
Suite Junior Twin Jardín (Twin Junior Suite Garden)
...
  • Vistas: Jardín
  • 62 m²/667 ft²
  • 2 Camas individuales
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King Deluxe con Vistas al jardín (King Deluxe Garden View)
King Deluxe con Vistas al jardín (King Deluxe Garden View)
...
  • Vistas: Jardín
  • 44 m²/474 ft²
  • 1 Cama King
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Suite Junior Twin con Vistas al Mar (Twin Junior Suite Sea View)
Suite Junior Twin con Vistas al Mar (Twin Junior Suite Sea View)
...
  • Vistas: Mar
  • 62 m²/667 ft²
  • 2 Camas individuales
Indica fechas para ver precios
King Junior Suite en los Jardines (King Junior Suite Garden)
King Junior Suite en los Jardines (King Junior Suite Garden)
...
  • Vistas: Jardín
  • 62 m²/667 ft²
  • 1 Cama Queen
Indica fechas para ver precios
Twin Deluxe con Vistas al Mar (Twin Deluxe Sea View)
Twin Deluxe con Vistas al Mar (Twin Deluxe Sea View)
...
  • Vistas: Mar
  • 44 m²/474 ft²
  • 2 Camas individuales
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Twin Deluxe con Vistas al mar (Twin Deluxe Plus Sea View)
Twin Deluxe con Vistas al mar (Twin Deluxe Plus Sea View)
...
  • Vistas: Mar
  • 44 m²/474 ft²
  • 2 Camas individuales
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Deluxe con Cama King y Vistas al mar (King Deluxe Plus Sea View)
Deluxe con Cama King y Vistas al mar (King Deluxe Plus Sea View)
...
  • Vistas: Mar
  • 44 m²/474 ft²
  • 1 Cama King
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Opiniones reales de clientes

Opiniones de Agoda (1289)Opiniones de Booking.com (814)
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Estado/limpieza del hotel8,5
Servicios8,1
Ubicación8,1
Confort y calidad de la habitación8,4
Servicios8,3
Calidad-precio7,9
Ofrecido por viajeros reales de Agoda
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Mostrando 1193 comentarios de huéspedes verificados
12345
8,0
Francisco de España
Viaje en grupo
3 noches en agosto de 2012
Magnífico resort con la playa a 20 metros”
situación magnífica, buenas habitaciones, servicio agradable
Situado en la playa de Karon, el Hilton Resort,se encuentra muy cerca de otras playas como la famosa de Patong, Kata Noi, Kata y Karon Noi. Buen desayuno. Se puede contratar directamente una excursión a las islas Phi Phi que creo es lo más interesante y divertido de Phuket.
Escrito el 14 agosto 2012
9,3
Jorge de Chile
Familia con niños mayores
6 noches en abril de 2012
Hotel grande, habitaciones grandes”
Habitaciones limpias y cómodas. Grandes piscinas. Buen servicio y atención. Buenos restaurantes. A un paso de la playa Karon.
nuestra estadia fue espectacular, tomamos 2 habitaciones, grandes cómodas y limpias. gran espacio. el hotel es muy grande luego no se siente incómdo con otros huéspedes. tiene 5 piscinas diferentes y está a un paso de la playa karon la cual es espectacular.
Escrito el 20 abril 2012
9,7
Susana de Argentina
Viaje en pareja
5 noches en marzo de 2012
Hermoso Hotel”
Todo lo que se puede esperar de un Hilton
Hermoso Hotel. Muy buena ubicacion. Cercano a la playa y de facil acceso a otros sitios de interes de Phuket y la zona. Muy recomendable
Escrito el 10 marzo 2012
7,7
Julio de Argentina
Familia con niños mayores
2 noches en febrero de 2012
Muy lindo resort, buena atención”
Esta frente a la playa (aunque cruzando la calle), tiene variedad de opciones para comer y piletas dentro del resort
está ubicado frente a una playa bastante tranquila y linda, el resort es muy grande, con varias piletas y un gran parque. la atencion fue buena. las habitaciones son espaciosas y limpias. hay variedad de opciones para comer dentro del resort. es una muy buena opción para ir en familia.
Escrito el 23 febrero 2012
8,0
jon de España
Viaje en pareja
3 noches en julio de 2011
Es muy grande y se pierde ucho tiempo en desplazam”
Buena habitación y buen servicio de habitaciones, el uso de Internet un autentico robo
Nos sorprendió que te cobraran por una hora de internet practicamente lo que cuesta contratar internet para un mes en Tailandia con una operadora de teléfono local. El hotel es muy grande y es un coñazo cada vez que vuelves a la habitación. El hotel está viejo aunque la habitación y la atención están bien. Para acceder a la playa hay que cruzar una carretera local. Está a 15-20 min andando del centro de Karón.
Escrito el 28 julio 2011
4,0
EDUARDO de Chile
Viaje en pareja
3 noches en septiembre de 2010
Maintenance badly required”
Big and good location in Katon Beach. Beautiful Gardens and pools
Hotel badly requires refurbishing. No free internet, at least in the business center
I´m a Hilton Honored Guest. My wife and I arrived for three nights on September 29th. We were assigned a room very ugly and dirty, including spiders in the tub near towels. Next day we complained to manager and she moved us to a new room, much more clean and nice. My trouble is that I have big expectations about Hilton brand. We stayed at the Millenium in Bangkok which is very nice. The Arcadia is not up to the Hilton Standard
Escrito el 14 octubre 2010
8,3
Blai de España
Viaje en grupo
5 noches en agosto de 2009
Hilton...una garantia”
Ubicación, desayuno, servicios, espacios amplios
Alejado del horroroso bullicio de Patong, el Hilton Phuket es una garantia de resort. Dispone de amplias habitaciones con unas vistas al mar impresionantes. Puedes bañarte en cualquiera de sus 4 enormes piscinas. El desayuno es muy amplio y variado. En general es un excelente hotel en el que alojarse en Phuket.
Escrito el 08 septiembre 2009
10,0
JOONHO de Corea del Sur
Viaje en pareja
King Junior Suite con Vistas al Mar
3 noches en mayo de 2018
All is good”
food, pool, location
Escrito el 25 mayo 2018
10,0
Cindy de Malasia
Viaje en pareja
King Deluxe con Vistas al jardín
1 noche en abril de 2018
Awesome Hotel!!”
We love the hotel so much, me and my fiance had a good time staying in Hilton Hotel. We got a free upgrade to Hilton Suit and the room is amazinggg. Staff are friendly and helpful, service is top notch, and the location is strategic as well! Highly recommended!
Escrito el 27 abril 2018
4,4
sharyn de Estados Unidos
Viaje en pareja
Suite Junior Twin con Vistas al Mar
1 noche en febrero de 2018
Waste of Money”
This hotel is beautiful but the service and staff are horrible. It is WAY over priced and you are treated as if you were staying in a Holiday Inn
Escrito el 14 febrero 2018
Dear Sharyn, Thank you for taking the time to write a comment about your recent stay at Hilton Phuket. We regret to notice that your stay with us was not able to meet your expectations. Please note that we are taking your feedback into consideration as our constant aim is to improve the quality of our service in order to deliver exceptional experiences to our guests. Sharyn, we sincerely hope that we get another chance to make a great experience for you. Thank you for choosing Hilton Phuket. Sincerely Yours Tim Tate Director of Operations
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Hilton Phuket Arcadia Resort y Spa
10,0
NISARG de Estados Unidos
Viaje en pareja
Deluxe Twin con Vistas al Jardín
2 noches en septiembre de 2017
awesome and calm place ”
the place is very nice to stay and its near to the beach i must say its just a walking distance. So can enjoy the sunset in the evening. They best quality of breakfast. in short best place.
Escrito el 09 febrero 2018
Dear Nisarg, Thank you for taking a moment to write this kind review about your recent stay at Hilton Phuket. I am very glad to notice that you liked our resort's location near Karon beach and our breakfast. Positive feedback such as your is always fulfilling and encourages us to keep working hard in our constant goal of delivering exceptional experiences to each of our guests. On behalf of the Hilton Phuket Team, I want to thank you for choosing our resort as your preferred choice of accomodation during your vacations in Phuket. We are looking forward to welcome you again soon! Warm Regards, Tim Tate Director of Operations
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Hilton Phuket Arcadia Resort y Spa
6,4
Piyaporn de Tailandia
Viaje en grupo
Suite Junior Twin con Vistas al Mar
2 noches en diciembre de 2017
Staff treanten for my money”
I made 2 booking via agoda. My first review was disappear with unknown reason. So i have to resend review from my other booking. My booking on 31th via agoda was included ABF and gala dinner. However ,I call hilton for babycot and was inform that it was error fare. I have to pay more charge for gala dinner 6,000+++ baht per head. Since my group was 6 persons. She said I have to pay more around 50,000 baht.(Not sure all amount). I was treatened that if i don't pay ,they will not let me check-in or return money. / She said It's hotel's policy / She said this is my problem, Not the hotel's problem./She said she would ask manager to waive for us. A week has pass. We were ignore. I email phuket hilton and was ignore. This hotel just don't care all problem even if it's their own false. I'M TOTALLY DISSAPPOINT HOW HILTON SOLVE PROBLEM. AWFUL POLICY! AND AGRESSIVE VOICE STAFF. I had to call agoda and agoda clear the problem for me like it should be. Inbox If you want that staff's name.
Escrito el 27 enero 2018
4,8
petranella de Australia
Viaje en grupo
Deluxe con Cama King y Vistas al mar
7 noches en diciembre de 2017
Aceptable”
We came to the Hilton 10 years ago for our honeymoon and we wanted to return for our 10-year anniversary we're very disappointed it wasn't the same hotel we went to 10 years ago staff wasn't as friendly and I had booked two King Deluxe rooms and we only got one king deluxe room when I question them about it nothing was done about it one of our rooms the TV wasn't working we reported at 7am in the morning we went out on a tour come back after 5pm still hasn't been fixed my husband had to go back down to reception complain about it again finally someone came up and fixed it but the picture was all blurry the volume won't work very disappointed just wasn't the same hotel needs some work done it was a bit run down very disappointed as we took my mum for her first trip overseas just wasn't what we told her it was all about
Escrito el 02 enero 2018
Dear Petranella, I want to offer my sincere apologies for the issues you have encountered during your stay with us. We will always endeavour to offer the highest level of personalized service to our valued guests, however on this occasion we regrettably appear to have failed to meet with your expectations. While we are better known for our friendliness and helpfulness, please rest assured I greatly value your insight and it will help us to be able to take corrective actions that will ensure that all of our discerning guests feel cared for and experience a truly deserving vacation while staying with us in the future. Despite your disappointment on this occasion, we sincerely hope that you will return to visit us at the Hilton Phuket Arcadia Resort & Spa so that we may be provided an opportunity to restore your confidence in both our product offer and service. Warm Regards, Tim Tate Director of Operations
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Hilton Phuket Arcadia Resort y Spa
5,6
Ng de Singapur
Familia con niños mayores
Deluxe Twin con Vistas al Jardín
3 noches en diciembre de 2017
It was a chore to get from Carpark to my room. Theme dinner at the Sail, was disappointing. ”
Theme dinner at the Sail was a big mistake. I was sold a Wed theme buffet dinner at the Sail, while I check in during the 1st day. My 1st surprise was that the reception told me I didn't make any booking. Luckily I kept my voucher me. Then, after being seated, the waitress told me that drinks r excluded from the buffet. I don't need hard liquor or wine but I have never tried a buffet without given some basic drinks n beverages. Lastly, food choices were scarce.. Very bad experience.
Escrito el 23 diciembre 2017
Dear Ng, Thank you for taking a moment to write this review about your recent stay at Hilton Phuket Arcadia Resort & Spa. Your feedback is always important as it is a vital way of reviewing the level of service and facilities we provide to our guests in order to make corrections and improvements. We have taken note on the issues you've mentioned regarding our theme night dinner and I would like to offer you my sincere apologies for the unnecesary burden related to your table booking. About the food and beverage options, I will surely take your opinion into consideration as we consistently focus on upgrading the quality of our edible products in order to meet our valued guests' expectations. I hope we get the chance to welcome you again in the future and deliver you with a much better and memorable experiene this time. Yours Sincerely, Tim Tate Director of Operations
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Hilton Phuket Arcadia Resort y Spa
8,4
Suet de Malasia
Viajero solo
Deluxe Twin Plus jardín
2 noches en noviembre de 2017
Great Rest & Relax”
Very amazing rest and relax experience... full of greens and water. Food however needs to be improved. Overall good experience and value for money. Cant complain! had a memorable experience and very nice resort experience.
Escrito el 23 noviembre 2017
Dear Suet, Thank you for your kind review about your recent stay at Hilton Phuket. I am delighted to see that you had a memorable experience at our resort. I sincerely appreciate your feedback regarding the quality of our food and will take it into consideration as we are constantly focusing on upgrading our Food & Beverage products and service. Suet, on behalf of our entire Hilton Phuket team, I want to thank you for choosing our resort as your preferred place where to spend your holidays in Phuket and we already look forward to welcome you back in the near future! Warm regards, Tim Tate Director of Operations
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Hilton Phuket Arcadia Resort y Spa
6,0
Eni de Estados Unidos
Viaje en pareja
Twin Deluxe con Vistas al Mar
1 noche en noviembre de 2017
You re buying brand name. You can do better with some research.”
200$ a night for a partial sea view isn't worth it. Get the garden view. Also it s a massive resort so not easily accessible. Pricy in house options but you re paying for a known quantity. Staff service varies. Some are helpful others not so much. Was expecting more from Hilton as I see the standard higher for a US brand name. Also they need beach umbrellas. It's a shame they don't provide for guests.
Escrito el 18 noviembre 2017
6,4
KRITTIMA de Tailandia
Viajero de negocios
King Deluxe con Vistas al jardín
6 noches en octubre de 2017
Bueno”
bad service and old room
Escrito el 10 noviembre 2017
Dear Krittima, Thank you for taking the time to review your stay with us. We value your opinion and will take it into consideration in order to improve and be able to provide you with a better stay at Hilton Phuket Arcadia Resort & Spa in the future. Please note that we have recently conducted major renovations with some of guests rooms and facilities. We want to let you know that we will continue to focus on upgrading our quality of service and facilities in order to fulfil our guest's expectations. We hope to have the pleasure to welcome you once again at Hilton Phuket and prove our commitment to make your next stay with us much more enjoyable. Warm regards, Tim Tate Director of Operations
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Hilton Phuket Arcadia Resort y Spa
6,4
PAYAL de India
Viaje en pareja
Twin Deluxe con Vistas al mar
2 noches en octubre de 2017
Perfect location and awesome room seaview”
We loved to room on high floor with unobstructrd perfect seaview.the location was quiet yet bang opposite to karon beach and the main road whch leads to restautarants/bars at a walking distance. Breakfast was average but the overall atmosphere was calm and quiet for the perfect holiday!!
Escrito el 05 noviembre 2017
6,8
David de Estados Unidos
Viaje en pareja
Deluxe con Cama King y Vistas al mar
5 noches en octubre de 2017
Bueno”
Too big of a hotel
Escrito el 17 octubre 2017
6,8
Phil de Tailandia
Viaje en pareja
King Junior Suite con Vistas al Mar
3 noches en agosto de 2017
Another Hilton little bang for your buck.”
I always swore I would never use The Hilton group of hotels again but as we were meeting friends there I reluctantly stayed. Yes the hotel is situated in amazing grounds beutifully landscaped and has has very good facilities and entertainments for the family market. Check in was painful two many guests and only one person on reception. No welcoming drink or cold towel as other guests were provided. Be warned they ask for a hefty deposit 3 nights 4500 THB which reflects the cost of eating and drinking exorbitant. If you pay by card then I found out on checking out it takes two weeks to refund which is not acceptable. Breakfast was excellent but if you got the timing wrong then there was lengthy waits in store. The Sunday brunch was excellent and very good value and very attentive staff. Rooms were spacious but tired and needs an overhaul. However I will definitely not use the Hilton again.
Escrito el 15 agosto 2017
12345
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