Hotel inmejorable ”

Hotel bien situado, personal excepcional y comida excelente

Excepcional”

The rooms were large and kept clean and tidy, with fresh towels and bedding each day. Hotel staff were friendly and as helpful as possible, though very little English spoken except by those on reception. Breakfast was plentiful, but very little fresh fruit available. The pool was cleaned each day and the sunbeds are good quality with comfy cushions. The hotel is situated in an area with access to local bars and restaurants (although be aware most close around 10.30pm). The beach is within walking distance. The Duong Dong night market is a short taxi ride away.

Can't ask for more”

The resort is full of green with a little pool and gym room in the center. Breakfast buffet is tasty and the menu was changed every day. Clean room with wood furniture, friendly staff, the resort is a little far from the main road, abt 100m, so quiet , suitable for relaxation We would come back for the second time

Needs renovation, would not recommend”

Our first room was moldy and when it rained, water started dripping down the walls. When we complained they upgraded us to a better room, which was a little bit better and a little less moldy. The breakfast was supposed to end at 9:30 am, but when we came to eat at 8:30 am there were not much left to eat. The hotell might have been nice 10 years ago, but needs a lot of renovation before welcoming any more guests! The only good thing was the nice staff in the reception who tried to make our stay better.

Not well kept”

The room is spacious and good view at the swimming pool. The location is further away from the Tran Hung Dao street..which would make it hard to go swimming at the beach (I didn't go to the beach during my 2 day stay there). I believed the resort was very nice when it was first built but it seems now be left without proper maintenance (the pool water was not clean, the chili ketchup for breakfast collected dust and there was sign of maggots)

Not happy”

On the first day at this hotel, they didnt change the sheets and there was a musty smell in the room. They knew the day of our arrival at the hotel, they should prepare our room ahead . Next day they gave us new sheets and pillow cases. At breakfast their food was cold for many hours. They should have a warmer for foods. For 3 days we stayed there, we couldn’t use the swimming pool. Their excuse was because of the pump.

Holiday ”

It's a very quiet area and good for relaxing. With the motorbike you need max 5 min to the towncenter with the nightmarket and 5 min to the beach. And also when you want to discover the island is this area a good place to start. To north and south almost the same distance.

very cozy!”

clean and cozy, breakfast was more than ok! it's worth the money! scooter rent and close to everything! spa opening next door soon! you have our accommodation! 6 dollar per 24 hours (ish) some places have 8 dollars for a day (morning to evening)

Nice resort and friendly staffs”

We ordered lunch and dinner there.The foods were really nice and good taste with very large dishes.its cheaper alot compare with the foods we ate at the restaurant in Ham Ninh and Bai Sao when we visited

Very good resort”

Very good resort in PQ

Pretty quite, staff are very kind, view nice. Good place for relaxing”

Should kill mosquitoes

Don’t stay here”

Run by teenagers with little English. Breakfast is a disgrace, location up a dark lane with lots of dogs around. Room Which was the deluxe was dimly lit, lamp and sockets not working and neither was the safe. Scruffy furniture. Pool looks good but look closely at the scimmers on the floor of the pool to see how filthy it is. Haidas reputation is at stake with properties like this!

Lovely large rooms but the lack of maintenance let's this resort down”

Rooms big .Aircon and TV good. patchy WiFi....whole place needs to be repainted and rubbish removed...breakfast a bit of a free for all ..cold chips and flies everywhere... cheaper nicer hotels available nearer the beach

There is not enough space on review form to say all I wanted, Pictures/description not accurate”

False claim.When we arrived, we were told that the Xmas eve compulsory dinner was not available. I thought nothing of it, but the next day I enquired about the restaurant, and was told that, apart from breakfast, it was closed and there was no bar. As we made sure before booking that there was a restaurant, we were very dismayed. Every time we wanted to eat lunch or dinner, we had to go out, leading to no resting all day by the pool as we had envisaged, this also had the effect of incurring the cost of taxis. Speaking of the pool, on the second day it was green, the hotel handyman tried to clean it, and it did become less green, but remained cloudy, and was extremely green again by the time we left. Rooms were not cleaned adequately, floors not swept, surfaces not dusted, towels not replaced or were replaced with stained ones. There was old paint on a drinking glass. The wooden boarding around the pool was cracked and had nails sticking up in places.

woukd not recomend hotel”

My partner and I booked a room in this resort for 7 nights but left after 4 due to numerous issues. Firstly the beds were extremely hard and uncomfortable so it was near impossible to get a full nights sleep. The water pressure in the shower was low and when I asked the staff if it was possible to resolve this issue they ignored me and walked away. The forth day there we had come back to find mouse faeces on the bed. At this point we decided to move hotel, we had askes for a refund on the last few nights as we were no longer going to be staying there. They said that this was not possible and we would have to hand the keys back if we planned to leave early or they would keep hold of our passports even though we had payed for the room. I WOULD NOT RECOMMEND STAYING AT THIS RESORT.

Let down”

The facility was not convenient for beach access, the maids never cleaned the bathroom, the room safe didn't work, the air conditioner was crappy. I usually don't post reviews, and I hate people that complain. But this was our honeymoon and we were expecting a nice experience in phu quoc. It wasn't. Period.

Lovely new resort with good location”

Nice resort with good location close to everything, lovely room and good breakfast. The girl at the reception did not really speak English, so it was always better to explain everything with the boys from the kitchen, who always understood what we needed and were very helpful. I felt it would be better if they had these boys at the reception, where they could assist people. There were mosquitos in the room that we felt were coming from the air conditioner and could be prevented with mosquito net. All in all we liked this place and felt it was good value for money,

Meh. ”

Good security. Nice location for exploring both the north and south parts of the island. Nice pool and sun beds. Dirty floor mats not replaced. The doors were very thin, so lots of outside noise came into the room. Hard bed and low quality sheets. The shower pressure was weak. Only two staff members spoke English.

Nice room and helpfull in The reception”

Positive: we got a nice room, the receptionstaff was nice, the pool was nice! :) Negative: nobody in The restaurant could speake english. I wanted to eat, and I am a vegetarian, so i tried to ask over and over again in different ways if they could make this dish without Meat or fish, i tried to say it in different ways, they didn't even try to understand, they said this to me: we dont have vegetables. Of course you have vegetables!! I can see dishes were it says that you have vegetables, but i just didn't want to have any Meat in it. I had to eat somewhere Else, wich was probably good, because to following morning the Breakfast was really awful. Old Fruit, almost rotten, a lot of the dishes was cold.. I would rekommend a stay here because of the rooms and The pool, wich was perfect, but dont ever bother going to the restaurant.

Good facilities but far the beach and downtown”

Good facilities but far the beach and Duong Dong downtown. Very nice and useful receptionists. Need to train the guard: not friendly and need to help guest more.