Mercure Resort Sanur
Mercure Resort Sanur
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Habitación Superior extragrande - Cama Mercure Resort Sanur
Habitación Superior extragrande - Cama
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Vestíbulo Mercure Resort Sanur
Vestíbulo
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Vista interior Mercure Resort Sanur
Vista interior
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playa Mercure Resort Sanur
playa
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EN EL MAPA Mercure Resort Sanur
EN EL MAPA
Excelente
Ubicación
8,1
Ver las 47 fotos Mercure Resort Sanur
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Mercure Resort Sanur

Ubicación excelente
Mira lo que hay cerca
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Muy Bueno
Basado en 1206 opinionesVer opiniones de los huéspedes
7,7
Un 82 % nos recomendaría a un amigo
  • Traslado al aeropuerto

  • playa privada

  • cambio de divisas

  • wifi gratis en las habitaciones

Opciones de habitaciones
7,9
Muy buena
Comodidad y calidad de la habitación
¡Este alojamiento tiene una demanda muy alta!Reservado por última vez hace 5 horas
Habitación Deluxe King (Deluxe King Room)
Habitación Deluxe King (Deluxe King Room)
...
  • Vistas: Jardín
  • 42 m²/452 ft²
  • 1 Cama King
Indica fechas para ver precios
Habitación Deluxe con 2 camas (Deluxe Twin Room)
Habitación Deluxe con 2 camas (Deluxe Twin Room)
...
  • Vistas: Jardín
  • 42 m²/452 ft²
  • 2 Camas individuales
Indica fechas para ver precios
Habitación Superior con 2 camas (Superior Twin Room)
Habitación Superior con 2 camas (Superior Twin Room)
...
  • Vistas: Jardín
  • 32 m²/344 ft²
  • 2 Camas individuales
Indica fechas para ver precios
Executive Room with 1 King Bed
Executive Room with 1 King Bed
...
  • Vistas: Jardín
  • 42 m²/452 ft²
  • 1 Cama King
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Habitación Superior extragrande (Superior King Room)
Habitación Superior extragrande (Superior King Room)
...
  • Vistas: Jardín
  • 32 m²/344 ft²
  • 1 Cama King
Indica fechas para ver precios
Habitación Executive 2 Camas Individuales (Executive Room 2 Single Beds)
Habitación Executive 2 Camas Individuales (Executive Room 2 Single Beds)
...
  • Vistas: Jardín
  • 42 m²/452 ft²
  • 2 Camas individuales
Indica fechas para ver precios
DOUBLE DELUXE - ROOM ONLY
DOUBLE DELUXE - ROOM ONLY
...
  • ducha
  • terraza
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DOUBLE SUPERIOR - ROOM ONLY
DOUBLE SUPERIOR - ROOM ONLY
...
  • ducha
  • terraza
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Superior 1 Habitación con vistas al jardín (Superior Room Garden View)
Superior 1 Habitación con vistas al jardín (Superior Room Garden View)
...
  • política de humos – solo ha...
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Habitación Deluxe con Vistas al Jardín (Deluxe Room Garden View)
Habitación Deluxe con Vistas al Jardín (Deluxe Room Garden View)
...
  • política de humos – solo ha...
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Más sobre Mercure Resort Sanur

Más sobre Mercure Resort Sanur

Resumen

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Distancias e información imprescindible

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Opiniones reales de clientes

Opiniones de Agoda (1206)Opiniones de Booking.com (631)
Estado/limpieza del hotel7,7
Servicios7,5
Ubicación8,1
Confort y calidad de la habitación7,9
Servicios7,8
Calidad-precio7,8
Ofrecido por viajeros reales de Agoda
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Tipo de habitación
Habitación Deluxe King
Habitación Deluxe con 2 camas
Habitación Superior extragrande
Habitación Superior con 2 camas
Mostrando 1154 comentarios de huéspedes verificados
12345
7,7
Muy Bueno
MARTA de España
Viaje en pareja
Habitación Deluxe con 2 camas
2 noches en agosto de 2013
COMODA Y AGRADABLE”
PISCINAS, JARDIN Y DESAYUNO
Mi estancia fue muy agradable, lo pasamos muy bien. Al ser un hotel de la cadena Mercure esperabamos que fuese un hotel justito, pero superó nuestras espectativas, por un precio bastante económico el hotel está muy bien. El único problema es que en nuestra habitación, de la ventilación interior del lavabo sabieron hormigas con alas, y eso deben solucionarlo, aunque seguro que fue un problema puntual de mantenimiento porque el hotel está muy limpio.
Escrito el 29 agosto 2013
8,3
Excelente
Matias de Argentina
Familia con niños pequeños
Habitación Superior con 2 camas
3 noches en abril de 2012
Exelente para la familia”
Sobre la playa, con sombra a discresion, muy buen desayuno
Muyu buen hotel para la familia, una relacion costo servicio muy buena, las habitaciones grandes son las que estan mas sobre la playa, las cercanas a la entrada son pequenias y con olor a humedad, las grandes son geniales y cercanas al comedor y la playa. La pileta un poco chica y algo caliente el agua por recibir tanto sol
Escrito el 19 junio 2012
9,3
Excepcional
Nicolas de Argentina
Familia con niños pequeños
Habitación Superior con 2 camas
1 noche en abril de 2012
Hermoso hotel, habitaciones muy confortables”
Muy bueno para ir con chicos. Muy tranquilo. Cercano a zona de restaurantes sin necesidad de vehiculo. Lindas piletas.
Muy tranquilo, cercano a la playa,que las piletas se encuentren tan cerca de la playa permite disfrutar ambos con los chicos. Muy linda ubicacion!!! Ecelente las areas de piletas y la zona de playas. Muy buen restaurant. Esta cerca de una zona comercial con restaurantes que permite salir a comer fuera del hotel en la noche sin necesidad de vehiculos. Lindas playas con posibilidades de actividades acuaticas cercanas.
Escrito el 24 abril 2012
7,3
Muy Bueno
Yago de España
Viaje en pareja
Habitación Deluxe King
1 noche en septiembre de 2011
Bonito hotel en la playa”
Servicio muy amable
El hotel está bastante bien, situado al lado de la playa 8aunq no merece mucho la pena...)
Escrito el 12 septiembre 2011
6,8
Bueno
Paul de Indonesia
Viaje en pareja
Habitación Deluxe King
8 noches en septiembre de 2018
Bueno”
Tired and needs refurbishment. Breakfast not up to standard and boring. Staff lovely. Rooms maybe 3 star for facilities but 1 star for condition.
Escrito el 13 septiembre 2018
10,0
Excepcional
Jamie de Singapur
Viaje en pareja
Habitación Superior con 2 camas
2 noches en agosto de 2018
Excepcional”
My friend and I really enjoyed our lovely stay at Mercure. The room, amenities, spa and staff were truly amazing. Just note that the sun beds along the beach are really popular. A guest had rudely moved our belongings from our sunbed and claimed that she was there earlier but went off for lunch. It would be worth for the hotel to advise guests on courtesy/rules of sun bed usage. So that guests will know to respect usage of the sun beds. Defn worth going back for another stay!
Escrito el 25 agosto 2018
Dear Jamie, Thank you for sharing your experience during your stay with us. It such a pleasure to know that you have had a pleasant stay with us. Knowing that you enjoyed our hotel service and facilities is truly delight us. Your kind word has been share with my team and I am sure it will motivate my team to keep up their performance. We are very excited to welcoming you back again. Sincerely, Eka Handayani Guest Experience Manager
Respondida el 27 agosto 2018
Mercure Resort Sanur
4,8
David de Tailandia
Viaje en pareja
Habitación Superior extragrande
4 noches en agosto de 2018
Getting old”
Stayed here once before, returned on that basis, staff were really pleasant and helpful, rooms are aging, no mini bar, no fresh milk, (only powdered) rooms were serviced daily, but towels look and feel as if they are being washed in grey cement water, hard and colorless. Pools are ok, breakfast is cheap, $15aud, but cold and fairly bland. There are much better situated and up,arket hotels along the beach now. Wifi is next to useless, seriously, really really slow and drops out continually, better off walk to nearby cafe and using there’s. Also, pathways between accommodation, pools and reception etc very dark, poorly lit and needs to be improved.
Escrito el 17 agosto 2018
Dear David, Thank you for sharing your experience during your stay at Mercure Resort Sanur. It is always a pleasure to welcoming you back and knowing that the genuine service rendered by our staff was impressed you really delight us. It was saddened me to know that you faced some inconveniences during your stay. I noted your comments carefully and our teams have been made aware of the situation you were facing. Please rest assured as they are reviewing this matter thoroughly and actions will for sure be taken to prevent repeat occurrence in the future. We thank you for sharing your constructive feedback with us and we hope you will be kind enough to give us another chance to serving you better and showcasing the improvement we have made by then. Sincerely, Eka Handayani Guest Experience Manager
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Mercure Resort Sanur
10,0
Excepcional
Saffron de Australia
Viaje en pareja
Habitación Superior extragrande
1 noche en agosto de 2018
Amazing day spa, clean room, great location!”
Loved the day spa, therapists were fantastic, the spa was very clean and the prices reasonable. The room was clean and spacious with a balcony. The hotel is in a great spot on the beach and you can eat at the organic cafe on the beach or in the hotel restaurant. If you walk out of the hotel on the otherside you will find the main street with lots of restaurants and shops. Will be back!
Escrito el 10 agosto 2018
Dear Saffron, We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. It is very rewarding to receive positive feedback from our valued guest regarding their experience. We highly appreciate your good review and I have been shared your feedback with my entire team. I am sure that it will motivate them to keep up their performance. Thank you again for sharing your experience, and we are looking forward to welcoming you again in the near future. Sincerely, Eka Handayani Guest Experience Manager
Respondida el 13 agosto 2018
Mercure Resort Sanur
7,6
Muy Bueno
Barry de Australia
Viaje en pareja
Habitación Deluxe King
7 noches en julio de 2018
Not as good as it used to be”
The good things on a wonderful beach and located near lots of good restaurants. Poor - staff we’re inattentive and numbers much reduced in the restaurant at breakfast . Food quality not as good as on previous visits. Everything looking very tired in rooms and needing update. Need a quiet pool holiday ruined by screaming children every day for a week and unsupervised children and scrummages over sun beds. Overall very disappointing- this used to be a very good hotel.
Escrito el 24 julio 2018
Dear Barry, We very much appreciate for sharing your experience during your stay with us. We regret to know that your experience did not meet your expectation. We take note on your concern Food quality and it has been addressed with our Chef for our improvement. While the renovation plan is on process, we have been conducting room enhancement to ensure our guest enjoy their stay with us. Over the last few months we have focused on new bedroom tiles, bathroom tiles, wall painting and floor grouting. Apart from the room structure, we have been replacing our towels in the room, pillow, and continuing upgrading our hotel facilities. We will work diligently to do the best we can prior to any refurbishment approved by the Resort’s Owners. Once again, thank you for the constructive feedback. We hope you will give us another chance to serve you better and showcase the improvements we have made by then. Sincerely, Eka Handayani Guest Experience Manager
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Mercure Resort Sanur
9,2
Excepcional
michael de Reino Unido
Viaje en pareja
Habitación Superior con 2 camas
7 noches en junio de 2018
Great Hotel”
Lovely rooms , good food, right on a good beach, near small shops and restaurants.
Escrito el 11 julio 2018
Dear Michael, Thank you very much for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a great stay with us. We glad to know that you enjoyed our hotel service and facilities. Your kind word has been share with my team and i am sure it will motivate them to keep up their performance. We are very excited to welcoming you back again soonest. Sincerely, Eka Handayani Guest Experience Manager
Respondida el 13 julio 2018
Mercure Resort Sanur
6,4
Bueno
joanne de Australia
Viajero solo
Habitación Superior extragrande
1 noche en junio de 2018
Be careful if you make a mistake with booking”
Hotel all good I have stayed there on numerous occasions as a quick stop over. Only issue I had this time was I incorrectly hit the wrong date when booking realizing my mistake I tried to change the booking (within 5 minutes) but this hotel had a non refundable policy. I totally understand and appreciate the non refundable policy, but I think as it was such a short time, the hotel would not have lost any other potential bookings and they would not have started any of the booking processes. Agoda were very helpful and contacted the hotel but the hotel decision was not to refund, I could cancel but not get the money. I contacted the hotel personally to explain my case but have never received any correspondece from them. I was a return guest to the hotel (not that that should make any difference), but I will not be staying there again in the future. So next time you make a booking double, triple check that you have hit the correct date (especially the month) lesson learned
Escrito el 28 junio 2018
Dear joanne, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We take note on your constructive feedback on cancelation policy, prepaid booking is non-refundable. Please rest assure that I have been share your feedback with our Reservation Manager for further investigation and evaluation. Once again, your feedback is truly appreciated as it greatly supports us to serve better. We truly hope you will give us another opportunity to serve you better in the near future. Sincerely, Eka Handayani Guest Experience Manager
Respondida el 13 julio 2018
Mercure Resort Sanur
8,0
Excelente
wendy de Australia
Viaje en pareja
Habitación Superior extragrande
1 noche en junio de 2018
Lovely!”
Superior rooms are better than deluxe! Ask for upstairs superior overlooking the pool, you wont be disappointed. Rooms a little dilapidated but atmosphere plus and very comfy! Gardens gorgeous. Staff amazing. Great location. Wouldnt stay anywhere else. Highy recommend RITZ tailor just up the road, has made hundreds of dresses for my business, not a stich wrong! Very reasonable prices. Gardenia is great for coffee/meals. DEnick Natural has recovered my lounge cushion x 2 over last few years also highly recommend. The only negative is the dark blue tiles make the pools too warm
Escrito el 27 junio 2018
Dear Wendy, Thank you very much for sharing your experience during your stay at Mercure resort Sanur. We delighted to know that you have lovely stay with us. Knowing that the staff friendliness, hotel location, and facilities meet your expectation is truly rewarding. We take note on your concern of the swimming pool tiles, please rest assure that it has been share with our respected department for our evaluation and improvement. We are looking forward to welcoming you again. Sincerely, Eka Handayani Guest Experience Manager
Respondida el 13 julio 2018
Mercure Resort Sanur
10,0
Excepcional
Vicki de Australia
Viaje en pareja
Habitación Superior extragrande
7 noches en mayo de 2018
Excellent place to R & R”
Terrific place to do as much swimming and partying as you want or as much relaxing (R & R) as you want. 3rd time there and many more to do when we can.
Escrito el 04 junio 2018
4,8
carol de Australia
Viaje en pareja
Habitación Superior extragrande
8 noches en mayo de 2018
very dissapointing”
We have been going to Bali for 20 years. We travel there every 6 months and have stayed in many hotels, resorts, and private villas over that time. we decided to stay at the Mercure Sunar because the pictures on the internet are very enticing and make the place very inviting. However, that was not the case. On arrival we were put in a room bottom floor of 3 levels. the room was dark, cold and damp. You would pay $30 for anywhere in Bali for this room. I requested another room, only to be told i would need to pay another $120 per night on top of the $110per night we had already paid. I refused. I requested to be transferred to the Mercure in Legian then. Amazing they found another room, near the pool 2nd floor of two levels with a balcony. Much cleaner and brighter and in a little better condition. The building was very old and needs lots of repair. It is very overpriced and run down. It is quite a long way from the main attractions of Bali. I will not stay or recommend it to anyone.
Escrito el 03 junio 2018
Dear Carol,Thank you very much for sharing your experience during your stay at Mercure Resort Sanur.I regret to read that your overall experience did not meet your expectations through this review you shared with us. At Mercure, we always strive to craft positive experience to our guests and it makes me sad to see that it was not the case for you. While the renovation plan is on process, we have been conducting room enhancement to ensure our guest enjoy their stay with us. Over the last few months we have focused on new bedroom tiles, bathroom tiles, wall painting and floor grouting. Apart from the room structure, we have been replacing our towels in the room, pillow, and continuing upgrading our hotel facilities. We will work diligently to do the best we can prior to any refurbishment approved by the Resort’s Owners. We do hope that you would be kind enough to give us a chance to welcome again in the near future. Sincerely, Adrian Utomo, Executive Assistant Manager
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Mercure Resort Sanur
8,0
Excelente
brooke de Australia
Viajero solo
Habitación Superior extragrande
6 noches en febrero de 2018
Muy Bueno”
2nd stay at Mercure Sanur. Like the southern location and beach area. Staff are always friendly and helpful. Nice grounds, choice of pools and large beach lounging area. Plenty of restaurants, spas and shops nearby.
Escrito el 02 junio 2018
Dear Brooke, Thank you for sharing your experience during your stay with us. It is always a pleasure to welcoming you back again. We delighted to know that you have a pleasant stay with us. We looking forward to welcoming you again on your next holiday in Bali soonest. Sincerely, Eka Handayani Guest Experience Manager
Respondida el 07 junio 2018
Mercure Resort Sanur
8,4
Excelente
Elizabeth de Australia
Familia con niños mayores
Habitación Superior extragrande
14 noches en mayo de 2018
Holiday”
Perfect position...we keep going back
Escrito el 26 mayo 2018
Dear Elizabeth, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. we can't wait to welcoming you again in your next holiday. Sincerely, Eka Handayani Guest Experience Manager
Respondida el 02 junio 2018
Mercure Resort Sanur
10,0
Excepcional
Susanne de Australia
Viaje en grupo
Habitación Superior con 2 camas
2 noches en mayo de 2018
A great stay”
This hotel lives up to its website and advertising. It is located in a quiet area of snow and right on the beach. The poos are nice the atmosphere is cosy and relaxed everywhere. If you want pantries on the beach you have it when you book in this hotel.
Escrito el 25 mayo 2018
Dear Susanne, Thank you for sharing your experience during your stay at Mercure Resort Sanur. What a joy to read that you have a great stay with us. Knowing that you enjoyed our hotel facilities and service really delight us. We are very excited to welcoming you back on your next holiday in Bali. Sincerely, Eka Handayani Guest Experience Manager
Respondida el 02 junio 2018
Mercure Resort Sanur
8,8
Excelente
Susanne de Australia
Viaje en grupo
Habitación Superior extragrande
2 noches en mayo de 2018
Priceless location if you want palm trees on the beach at reasonable prices.”
Bali isn't as cheap as it was but this hotel is still great value if you're not wanting 4.5-5 star accommodation. I stayed at the Novotel in Benoa for not much more. Room size (7), Cleanliness 5, staff 7, Breakfast 7, Location 9.
Escrito el 14 mayo 2018
Dear Susanne, Thank you for sharing your experience during your stay with us. We are happy to know that you have a pleasant stay with us. Its feels great to hear that you felt satisfied with our hotel facilities and service. Your feedback has been share with my team and I am sure it will motivate them to keep up their performance. We are very excited to welcoming you back again at our resort. Sincerely, Eka Handayani Guest Experience Manager
Respondida el 24 mayo 2018
Mercure Resort Sanur
10,0
Excepcional
Lucy de Reino Unido
Viaje en pareja
Habitación Superior extragrande
3 noches en mayo de 2018
Such a lovely place! ”
We had an amazing time, such a lovely place and everything was perfect! Thank you!
Escrito el 09 mayo 2018
Dear Lucy, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We are delighted to know that you have has an amazing time and lovely holiday with us. Your kind word has been share with my team and I am sure it will motivate them to keep up their performance. Once again, thank you for sharing your experience and we are very excited to welcoming you again. Sincerely, Eka Handayani Guest Experience Manager
Respondida el 24 mayo 2018
Mercure Resort Sanur
7,6
Muy Bueno
farah de Arabia Saudí
Viaje en pareja
Habitación Superior extragrande
9 noches en abril de 2018
Muy Bueno”
Nice hotel, great price, but too much insects in room
Escrito el 24 abril 2018
Dear Farah, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. We take note on your concern of room cleanliness. Please rest assure it has been shared with our respected department for further action and improvement. We are looking forward to welcoming you again in the near future. Sincerely, Eka Handayani Guest Experience Manager
Respondida el 30 abril 2018
Mercure Resort Sanur
12345
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