Novotel Surabaya Hotel
Novotel Surabaya Hotel
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Habitación Novotel Surabaya Hotel
Habitación
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Vestíbulo Novotel Surabaya Hotel
Vestíbulo
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Vestíbulo Novotel Surabaya Hotel
Vestíbulo
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Vista interior Novotel Surabaya Hotel
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EN EL MAPA Novotel Surabaya Hotel
EN EL MAPA
Muy Bueno
Ubicación
7,4
Ver las 56 fotos Novotel Surabaya Hotel
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Novotel Surabaya Hotel

Muy buena ubicación
Mira lo que hay cerca
Muy Bueno
Basado en 1911 opinionesVer opiniones de los huéspedes
7,5
Un 86 % nos recomendaría a un amigo
Calidad-precio7,6
Valoración de la ubicación7,4
Aeropuerto más cercanoAeropuerto Internacional de Juanda (SUB)
Distancia al aeropuerto10,3 km
Tiene restaurante
  • Transporte público a 780 m

  • Traslado al aeropuerto

  • wifi gratis en las habitaciones

  • bañera de hidromasaje

Opciones de habitaciones
7,7
Muy buena
Comodidad y calidad de la habitación
¡Este alojamiento tiene una demanda muy alta!Reservado por última vez hace 9 horas
Superior 1 cama King con vistas a la piscina (Superior 1 king bed Pool View)
Superior 1 cama King con vistas a la piscina (Superior 1 king bed Pool View)
...
  • Vistas: Ciudad
  • 32 m²/344 ft²
  • 1 Cama King
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Habitación Superior con Piscina (Superior Pool)
Habitación Superior con Piscina (Superior Pool)
...
  • Vistas: Piscina
  • 32 m²/344 ft²
  • 2 Camas individuales O 1 Ca...
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Superior 2 camas individuales con vistas al jardín (Superior 2 single beds Garden View)
Superior 2 camas individuales con vistas al jardín (Superior 2 single beds Garden View)
...
  • Vistas: Jardín
  • 32 m²/344 ft²
  • 2 Camas individuales
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Superior 1 cama King con vistas al jardín (Superior 1 king bed Garden View)
Superior 1 cama King con vistas al jardín (Superior 1 king bed Garden View)
...
  • Vistas: Ciudad
  • 32 m²/344 ft²
  • 1 Cama King
Indica fechas para ver precios
Superior 2 camas individuales con vistas a la piscina (Superior 2 single beds Pool view)
Superior 2 camas individuales con vistas a la piscina (Superior 2 single beds Pool view)
...
  • Vistas: Piscina
  • 32 m²/344 ft²
  • 2 Camas individuales
Indica fechas para ver precios
Habitación Superior extragrande (Superior King Room)
Habitación Superior extragrande (Superior King Room)
...
  • Vistas: Jardín
  • 28 m²/301 ft²
Indica fechas para ver precios
Habitación Executive con 2 camas (Executive Twin Room)
Habitación Executive con 2 camas (Executive Twin Room)
...
  • Vistas: Piscina
  • 30 m²/323 ft²
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Suite Familiar de 3 dormitorios (6 adultos) (Three-Bedroom Family Suite (6 Adults))
Suite Familiar de 3 dormitorios (6 adultos) (Three-Bedroom Family Suite (6 Adults))
...
  • 60 m²/646 ft²
  • terraza
  • 3 Camas individuales y 1 Ca...
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Suite Familiar de 2 dormitorios (3 adultos) (Two-Bedroom Family Suite (3 Adults))
Suite Familiar de 2 dormitorios (3 adultos) (Two-Bedroom Family Suite (3 Adults))
...
  • 69 m²/743 ft²
  • terraza
  • 2 Camas individuales y 1 Ca...
Indica fechas para ver precios
Suite Familiar de 3 dormitorios (2 adultos) (Three-Bedroom Family Suite (2 Adults))
Suite Familiar de 3 dormitorios (2 adultos) (Three-Bedroom Family Suite (2 Adults))
...
  • 60 m²/646 ft²
  • terraza
  • 3 Camas individuales y 1 Ca...
Indica fechas para ver precios
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Más sobre Novotel Surabaya Hotel

Más sobre Novotel Surabaya Hotel

Resumen

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Distancias e información imprescindible

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Política de huéspedes del alojamiento

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Algunos datos interesantes

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Opiniones reales de clientes

Opiniones de Agoda (1911)Opiniones de Booking.com (409)
Estado/limpieza del hotel7,6
Servicios7,9
Ubicación7,4
Confort y calidad de la habitación7,7
Servicios7,6
Calidad-precio7,6
Ofrecido por viajeros reales de Agoda
Filtrar comentarios por:
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Tipo de habitación
Superior 1 cama King con vistas al jardín
Superior 1 cama King con vistas a la piscina
Superior 2 camas individuales con vistas a la piscina
Superior 2 camas individuales con vistas al jardín
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Mostrando 1717 comentarios de huéspedes verificados
12345
5,2
kevin de Indonesia
Familia con niños pequeños
Habitación Superior con Piscina
2 noches en agosto de 2018
Por encima de la media”
Kolam renang kotor
Escrito el 20 agosto 2018
7,6
Muy Bueno
Widya de Indonesia
Viajero de negocios
Habitación Superior con Piscina
3 noches en abril de 2018
Nice Pool”
Nice pool with great view especially if you stay with your family. Unfortunately the room still noisy from the sound from the corridor or another room
Escrito el 26 julio 2018
5,6
Jasmine de Brunéi
Viaje en pareja
Superior 1 cama King con vistas al jardín
1 noche en junio de 2018
One Nigh Stay”
We stayed for a night - on our way to Mt Bromo. Price was reasonably decent. Cleanliness can be improved as it is under the Accor group. Towels and bedsheet have stained on them. Sweet wrappers were found when curtains were open. Overall stay was ok for the price.
Escrito el 01 julio 2018
10,0
Excepcional
Yulia de Indonesia
Viajero solo
Superior 1 cama King con vistas al jardín
3 noches en abril de 2018
Excepcional”
Have a great stay here. Friendly staff, great ambience. Thumbs up!
Escrito el 16 abril 2018
Dear Ms. Yulia, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We always looking forward to welcoming you back in the near future. Sincerely Yours, Nurdiana Ika Sari
Respondida el 25 abril 2018
Novotel Surabaya Hotel
6,8
Bueno
Fauzan de Indonesia
Viajero de negocios
Superior 2 camas individuales con vistas a la piscina
3 noches en abril de 2018
Not a really good experience ”
I paid 2 rooms for 3 night only to get the fact that the rooms are not available. The gave us an offer to upgrade our room to (they called it) "suite" rooms. But it turned out that it's just an old apartment with low maintenance. The AC didn't work, rooms kinda dirty (smells like abandoned house), dust everywhere and dirty pillow. And the hallway to the rooms is dark (need more light). Actually their main rooms are good, but it looks like they keep selling rooms (which are actually sold out) so they can move customers to those old abandoned suites. The suites themselves are not even available on the Agoda or even Accor booking site. I booked the rooms 2 weeks before our check in date. I think they had enough time to inform us about the room condition and give us option. I hope they can do better in the future.
Escrito el 10 abril 2018
Dear Mr. Fauzan, Greetings from Novotel Surabaya Hotel and Suites Thank you for taking your time to inform us on your experience during your time at the hotel. Having read to your writings, we sincerely apologize that few issues was not up to your expectations. Please rest assures that we will address these issues to the related department for further follow up as we avoid for the same issue to occur again in the future. We hope that you still reserve the confidence for the hotel. We believe that should you returned to stay with us again, you will experience a more enjoyable stay compare to the previous one. Thank you Sincerley, Ganjar Laksmana
Respondida el 30 abril 2018
Novotel Surabaya Hotel
8,0
Excelente
Randal de Canadá
Viaje en pareja
Superior 1 cama King con vistas a la piscina
6 noches en marzo de 2018
Nice hotel ”
It’s an older hotel but they have done some nice upgrades.
Escrito el 04 abril 2018
Dear Mr. Randal, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. We always looking forward to welcoming you back in the near future. Sincerely Yours, Nurdiana Ika Sari
Respondida el 25 abril 2018
Novotel Surabaya Hotel
3,6
Temmy de Singapur
Viajero de negocios
Superior 1 cama King con vistas al jardín
1 noche en marzo de 2018
Old hotel, smelled stale”
Hotel room is old and smelled stale. There were stains on the bedsheets and bed cover. Holes can be found on the sofa in the room, due to someone putting out their cigarettes on them. Staff looks unwilling to help us change the room initially, and called us back only after we look disappointed.
Escrito el 26 marzo 2018
Dear Sir/Madam, Thank you for your time to share with us on your experience. Having read your feedback, we sincerely apologize for the experience that you have to go through. We understand that it must have been an agonizing experience. Please rest assures that we are taking an appropriate measure to resolve this. Thank you Sincerely, Ganjar Laksmana
Respondida el 03 abril 2018
Novotel Surabaya Hotel
9,2
Excepcional
Censi de Indonesia
Viaje en pareja
Superior 2 camas individuales con vistas al jardín
2 noches en agosto de 2017
Strategic Location!”
Hotel located near center of city. Very easy to find food and anything else. The staff very polite and so helpful. The cleanliness excellent.. for budgeting traveler maybe too expensive if you make walking reservation, just book from agoda and you will get Special Rate
Escrito el 12 febrero 2018
Dear Censi, Thank you for staying with Novotel Surabaya Hotel and Suite We are grateful that you have taking your time to share with us your feedback and it is a wonderful feeling to know that you have a pleasant experience. We will share this with our team as part of the acknowledgement of their hard work. Thank you Sincerely, Ganjar Laksmana
Respondida el 23 febrero 2018
Novotel Surabaya Hotel
7,2
Muy Bueno
RAJA de Malasia
Familia con niños pequeños
Superior 1 cama King con vistas al jardín
3 noches en febrero de 2018
Pleasant Stay!”
From concierge, to housekeeping, waiter/waitress, front desk, spa staff, they are very helpful, friendly and attentive. Congrats and keep up the good work!! Very peaceful and serene environment in the hotel area. nice buffet breakfast but limited quantity. Areas that can be improve: kids club need to be upgraded with new toys and more clean, and the spa ambiance need to be more warm and comfy. Overall, im very satisfied with my stay and my daughter love to visit Novotel Surabaya again. thanks!
Escrito el 06 febrero 2018
Dear Raja, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
Respondida el 10 marzo 2018
Novotel Surabaya Hotel
3,6
Alistair de Malasia
Viaje en pareja
Superior 1 cama King con vistas al jardín
1 noche en noviembre de 2017
Terrible”
Arrived late,as advised,and asked for wake-up call and taxi for the morning,neither of which materialised. Had to go back to reception to get WiFi details,nobody answered calls from the room. Hotel has no lift !! Pealing paintwork. If you do not have a Accor card(physically) breakfast is double the price.
Escrito el 01 diciembre 2017
Dear Alistair, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. Please rest assures that the issue will be highlighted and follow up by the related department as we do not wish that the same issue happen again in the future. We hope that you still reserve the confidence and still choose the hotel as your preferred accommodation. We assure you that should you returned to stay with us again, you will experience and more enjoyable stay compare to the previous one. As such, we are always looking forward to welcoming you back on any future opportunities. Sincerely, Ganjar Laksmana
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Novotel Surabaya Hotel
8,0
Excelente
David de Reino Unido
Viaje en pareja
Superior 1 cama King con vistas al jardín
1 noche en octubre de 2017
Nice resort style hotel in the city”
Nice pool and nice breakfast. We only had 1 night there, would have liked to have stayed 1 more to enjoy the facilities more. Warning: there is a mall " just down the road" which looks walkable, but better to take a taxi or becak, especially at night 😊
Escrito el 30 noviembre 2017
Dear Mr. David, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana
Respondida el 16 diciembre 2017
Novotel Surabaya Hotel
8,0
Excelente
Acil de Indonesia
Viajero de negocios
Superior 1 cama King con vistas al jardín
1 noche en abril de 2017
Good hotel than price”
Good hotel than price
Escrito el 22 noviembre 2017
Dear Acil, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
Respondida el 16 diciembre 2017
Novotel Surabaya Hotel
7,6
Muy Bueno
Adrian de Indonesia
Viajero solo
Superior 2 camas individuales con vistas al jardín
2 noches en septiembre de 2017
nice place to stay”
a bit expensive, but i love stay here.. no recommended for kid, smokers at lobby, i got room with smoking room althought i book through agoda for non smoking room.. this disturb my one night stay.
Escrito el 14 noviembre 2017
Dear Mr. Adrian, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
Respondida el 16 diciembre 2017
Novotel Surabaya Hotel
4,8
Maju de Indonesia
Viajero de negocios
Superior 1 cama King con vistas a la piscina
2 noches en noviembre de 2017
downgrading star hotel”
check in was fast however due to late check in around 9:30pm no staff walked me in to the room. the room was spacious but the sheet was stained. the cieling was damaged so i couldn't closed the bathroom's door. the bfast was so so and you need a luck to have a seat since the restaurant was small. day 2 the variety of food were less my expectation. the staff not too friendly. if you want to use fitness facility you need to bring your ID since it is the rule of the hotel, which i think this is an awful rules. the internet was slow and getting slower at night.
Escrito el 11 noviembre 2017
Dear Mr. Maju, Greetings from Novotel Surabaya Hotel and Suites Thank you for taking your time to inform us on your experience during your time at the hotel. Having read to your writings, we sincerely apologize that there were challenges during your stay. We have enforced our Housekeeping to be more details on the room quality as well as the F&B team in providing seats to our guest. Please rest assures that our team will put extra effort to ensure a better experience for our guest. The access for the gym for our guest are their room key and this is to diffrenciate between our inhouse guest and our fitnes member. We also assuring that our Internet Connection is up to 1Mbps per room with dedicated connection. We hope that you still reserve the confidence for the hotel. We believe that should you returned to stay with us again, you will experience a more enjoyable stay compare to the previous one. Thank you Sincerley, Ganjar Laksmana
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Novotel Surabaya Hotel
8,4
Excelente
titis de Indonesia
Viajero de negocios
Superior 1 cama King con vistas al jardín
2 noches en octubre de 2017
good location”
it has good location, near from wonokromo and only need 10 minutes from bungurasih.
Escrito el 29 octubre 2017
Ibu. Titis Yang Terhormat, Terima kasih telah tinggal bersama kami dan atas waktunya untuk menyampaikan pengalaman Ibu selama kunjungan Ibu di Novotel Surabaya Hotel and Suites. Sangat menyenangkan bagi kami untuk menerima tanggapan yang positif. Kami akan menyampaikan pengalaman Ibu kepada tim kami. Kami yakin bahwa pengalaman ini akan menjadi motivasi bagi semua staf kami untuk terus meningkatkan kualitas layanan kepada para tamu. Untuk beberapa kekurangan yang mungkin atau telah terjadi, saran dan komentar Ibu akan pastinya kami jadikan masukan yang sangat penting. Sekali lagi kami ucapkan terima kasih atas kesediaan Ibu untuk menyampaikan pengalaman Ibu, dan kami berharap kunjungan Ibu selanjutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami Ganjar Laksmana
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Novotel Surabaya Hotel
7,6
Muy Bueno
Felix de Indonesia
Viaje en pareja
Superior 1 cama King con vistas al jardín
1 noche en septiembre de 2017
A resort in the city”
This is a resort style hotel in the city area. Although not exactly in the city center, you can go anywhere in less than an hour. Room size is big enough and clean. It's a bit outdated, maybe need some refurbishment to compete with other competitors.
Escrito el 24 octubre 2017
Dear Mr. Felix, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
Respondida el 30 octubre 2017
Novotel Surabaya Hotel
8,8
Excelente
pradi de Indonesia
Familia con niños pequeños
Superior 1 cama King con vistas al jardín
1 noche en agosto de 2017
Good for young children”
Nice swimming pool. Clean. Good breakfast
Escrito el 22 octubre 2017
Dear Mr. Pradi, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana
Respondida el 30 octubre 2017
Novotel Surabaya Hotel
7,2
Muy Bueno
Derek de Reino Unido
Viajero de negocios
Superior 1 cama King con vistas al jardín
2 noches en octubre de 2017
Muy Bueno”
There was a party happening while i was there and it seemed there wasn't enough staff or even room particularly at breakfast. I had to take my breakfast to my room as there was no where to sit. The following day there were tables available but with no cutlery on them as they hadn't been replaced. The wifi was very poor
Escrito el 07 octubre 2017
Dear Mr. Derek, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. We believe that it must have been a very agonizing experience. We have brief our team at F&B to improve the concerns. Please rest assures that the issue will be highlighted and follow up by the related department as we do not wish that the same issue happen again in the future. We hope that you still reserve the confidence and still choose the hotel as your preferred accommodation. We assure you that should you returned to stay with us again, you will experience and more enjoyable stay compare to the previous one. Sincerely, Ganjar Laksmana
Show more
Novotel Surabaya Hotel
6,8
Bueno
Teguh de Indonesia
Viajero de negocios
Superior 1 cama King con vistas al jardín
2 noches en septiembre de 2017
Ok nice place and good enought for business trip”
Many kinds of foods
Escrito el 02 octubre 2017
Dear Mr. Teguh, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
Respondida el 03 octubre 2017
Novotel Surabaya Hotel
9,2
Excepcional
Ranti de Indonesia
Familia con niños pequeños
1 noche en diciembre de 2014
Nice hotel for weekend getaway”
Novotel Surabaya is a nice and cozy hotel near to Surabaya city center, but the surrounding atmosphere makes you feel like far away from the city bustling. Sweet escape for the weekend!
Escrito el 29 septiembre 2017
Dear Ms. Santi, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana
Respondida el 03 octubre 2017
Novotel Surabaya Hotel
12345
Este alojamiento es muy popular, ¡no te lo pierdas!

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