Pan Pacific Hanoi
Pan Pacific Hanoi
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Habitación Deluxe doble - Cama Pan Pacific Hanoi
Habitación Deluxe doble - Cama
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Vestíbulo Pan Pacific Hanoi
Vestíbulo
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Vista interior Pan Pacific Hanoi
Vista interior
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Vista interior Pan Pacific Hanoi
Vista interior
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EN EL MAPA Pan Pacific Hanoi
EN EL MAPA
Excelente
Ubicación
8,1
Ver las 54 fotos Pan Pacific Hanoi
Ver las 54 fotos
Quitado de Favoritos
2016

Pan Pacific Hanoi

Ubicación excelente
Mira lo que hay cerca
Excelente
Basado en 1070 opinionesVer opiniones de los huéspedes
8,3
Un 88 % nos recomendaría a un amigo
Calidad-precio8,0
Distancia al centro de la ciudad1.5 Km
Valoración de la ubicación8,1
Aeropuerto más cercanoAeropuerto Internacional de Gia Lam (VGL)
Distancia al aeropuerto5,0 km
Tiene restaurante
  • Traslado al aeropuerto

  • wifi gratis en las habitaciones

  • cambio de divisas

  • sauna

Opciones de habitaciones
8,5
Excelente
Comodidad y calidad de la habitación
¡Este alojamiento tiene una demanda muy alta!Reservado por última vez hace 5 horas
Apartamento Premier 2 Habitaciones (2 Bedroom Premier Apartment)
Apartamento Premier 2 Habitaciones (2 Bedroom Premier Apartment)
...
  • Vistas: Ciudad
  • 90 m²/969 ft²
  • 2 Camas Queen y 1 Cama King
Indica fechas para ver precios
Pacific Club
Pacific Club
...
  • Vistas: Lago (vistas parcia...
  • 35 m²/377 ft²
  • 2 Camas individuales O 1 Ca...
Indica fechas para ver precios
Apartamento Premier 1 Habitación (1 Bedroom Premier Apartment)
Apartamento Premier 1 Habitación (1 Bedroom Premier Apartment)
...
  • Vistas: Lago
  • 60 m²/646 ft²
  • 1 Cama King
Indica fechas para ver precios
Apartamento Executive 1 Habitación (1 Bedroom Executive Apartment)
Apartamento Executive 1 Habitación (1 Bedroom Executive Apartment)
...
  • Vistas: Lago
  • 60 m²/646 ft²
  • 1 Cama King
Indica fechas para ver precios
Apartamento Executive 2 Habitaciones (2 Bedroom Executive Apartment)
Apartamento Executive 2 Habitaciones (2 Bedroom Executive Apartment)
...
  • Vistas: Ciudad
  • 90 m²/969 ft²
  • 2 Camas Queen y 1 Cama King
Indica fechas para ver precios
Habitación Deluxe doble (Deluxe Double Room)
Habitación Deluxe doble (Deluxe Double Room)
...
  • Vistas: Ciudad
  • 35 m²/377 ft²
  • 1 Cama King
Indica fechas para ver precios
Suite estudio (Studio Suite)
Suite estudio (Studio Suite)
...
  • Vistas: Lago
  • 40 m²/431 ft²
  • 1 Cama King
Indica fechas para ver precios
Habitación Deluxe con 2 camas (Deluxe Twin Room)
Habitación Deluxe con 2 camas (Deluxe Twin Room)
...
  • Vistas: Ciudad
  • 35 m²/377 ft²
  • 2 Camas individuales
Indica fechas para ver precios
Habitación Premier (Premier Room)
Habitación Premier (Premier Room)
...
  • Vistas: Lago
  • 35 m²/377 ft²
  • 1 Cama King
Indica fechas para ver precios
Two-Bedroom Executive Serviced Suite
Two-Bedroom Executive Serviced Suite
...
  • 90 m²/969 ft²
  • ducha y bañera
  • 1 Cama Super King
Indica fechas para ver precios
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Más sobre Pan Pacific Hanoi

Más sobre Pan Pacific Hanoi

Resumen

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Distancias e información imprescindible

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Política de huéspedes del alojamiento

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Algunos datos interesantes

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Opiniones reales de clientes

Opiniones de Agoda (1070)Opiniones de Booking.com (456)
Estado/limpieza del hotel8,8
Servicios8,4
Ubicación8,1
Confort y calidad de la habitación8,5
Servicios8,6
Calidad-precio8,0
Ofrecido por viajeros reales de Agoda
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Mostrando 846 comentarios de huéspedes verificados
12345
9,3
Excepcional
Carmen de España
Familia con niños pequeños
3 noches en septiembre de 2013
Muy buen hotel, bien situado y atencion excelente”
Situaci'on, atenci'on y las habitaciones
Muy buena, con biuensoconsejos de donde ir a cenar, de compras. Atebtos con los niños.
Escrito el 14 octubre 2013
9,3
Excepcional
JORGE de Argentina
Viaje en pareja
1 noche en agosto de 2011
Muy buen hotel - Buena ubicacion”
Habitacion increible
Esperabamos un excelente hotel y no fallo. Nuestra habitacion era increible con todo lo necesario para que uno pueda estar mas que a gusto en un hotel. El precio era acorde al nivel del hotel. Lo unico cuestionable es que luego del check out el hotel no te permite usar ni siquiera las instalaciones de la piscina o vestuarios por si uno quiere darse una ducha antes de viajar, eso en este nivel de hotel deberia no ser asi. Muy bueno el desayuno aunque obvio a precio de hotel 5 estrellas.
Escrito el 06 septiembre 2011
8,3
Excelente
miguel de España
Viaje en pareja
1 noche en marzo de 2010
excelente hotel en hanoi”
Buen hotel, comodo, servicio atento.Wifi gratuito
Situacion un poco apartado del centro
Tuvimos una agradable estancia en este hotel. Cenamos muy bien en el restaurante del piso mas alto que tenia muy buenas vistas del los lagos y de la pagoda cercana. El desayuno tambien es bueno y variado, pudiendo escoger entre platos vietnamitas y platos de cocina occidental. Como el hotel estaba bastante lleno, en lugar de una habitación nos dieron un apartamento que parecia una suite. En fin que es un hotel para ser recomendado, la unica pega es que para ir al centro hay que tomar un taxi pero los taxis en Hanoi son muy baratos.
Escrito el 13 marzo 2010
8,8
Excelente
Hlee de Estados Unidos
Viaje en pareja
Habitación Deluxe doble
1 noche en septiembre de 2018
Excellent service”
Pricey, but you get what you pay for. Great facilities, great staff. Outside of Old Town, so outside of all the party noises. Beautiful view of the lake.
Escrito el 13 septiembre 2018
10,0
Excepcional
Jeremiah de Singapur
Viajero de negocios
Habitación Deluxe doble
1 noche en julio de 2018
Back again!”
Service consistency is how Pan Pacific Hanoi is still the best hotel in Vietnam to me. The friendliness of the staff, their english ability and command of the language, the finer points of hospitality. They still have it. I look forward to staying there again the next time i am in Hanoi. Excellent value for money.
Escrito el 26 julio 2018
Dear Jeremiah, This feels to energizing to receive such positive comments! I am very pleased to read that you truly enjoyed your experience at our Pacific Hanoi. We look forward to welcoming you back soon! Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Respondida el 30 julio 2018
Pan Pacific Hanoi
9,2
Excepcional
Charles de Reino Unido
Familia con niños mayores
Habitación Deluxe doble
1 noche en julio de 2018
Great Hitel”
First class service for a great price
Escrito el 21 julio 2018
Dear Charles, We are delighted to read of your great feedback and grateful that you shared your experience here. Hopefully we will have the opportunity to welcome you back soon. Sincerely, Marc Emmanuel General Manager
Respondida el 30 julio 2018
Pan Pacific Hanoi
6,4
Bueno
Kevin de Singapur
Familia con niños pequeños
Habitación Premier
4 noches en julio de 2018
Exceptional Service”
Exceptional service rendered from Tracy. I forgot to book an extra night for myself and my family. She helped accommodate us despite the higher than expected occupancy and also gave u a fair rate for a room type that we preferred. She and the other hotel staff went above and beyond to make our family vacation a very memorable event. Thanks and well done!
Escrito el 17 julio 2018
Dear Kevin, Thank you for sharing your feedback regarding the recent stay at Pan Pacific Hanoi. I'm sure our entire hotel staff, Tracy in partucular enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back to the hotel in the near future. Sincerely, Marc Emmanuel General Manger Pan Pacific Hanoi
Respondida el 30 julio 2018
Pan Pacific Hanoi
8,0
Excelente
Michele de Singapur
Viajero de negocios
Pacific Club
1 noche en junio de 2018
Muy Bueno”
Staff are very helpful, location is great, room is clean and comfortable.
Escrito el 23 junio 2018
Dear Michele, Thank you very much for choosing Pan Pacific Hanoi for your recent stay and for taking the time to post the feedback of your wonderful experience with us. It is always rewarding to receive positive feedback! We look forward to welcoming you back in the not so distant future. Yours sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Respondida el 27 junio 2018
Pan Pacific Hanoi
8,8
Excelente
Dharshaka de Singapur
Viaje en pareja
Habitación Deluxe con 2 camas
2 noches en diciembre de 2017
Excellent!”
Sign up for the tea time free flow alcohol with snacks you can enjoy the sunset from the lounge.
Escrito el 17 junio 2018
Dear Dharshaka, Thank you for your great review. We are very happy to hear that you enjoyed the services and the beautiful sunset from our lounge. We look forward to having another chance of welcoming you back. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Respondida el 18 junio 2018
Pan Pacific Hanoi
9,2
Excepcional
MADHAN de Singapur
Familia con niños pequeños
Habitación Deluxe doble
2 noches en marzo de 2018
Excepcional”
Staff were very friendly and they even arranged an extra bed for my son. Room was clean, spacious and big enough. Bathroom was clean and spacious as well. We got a high floor facing the lake view and the hotel is in an excellent location. Nice breakfast as well. Overall one of the best hotels I have stayed and I will definitely recommend this to my friends.
Escrito el 01 mayo 2018
Dear Madhan, We would like to thank you very much for staying with us and taking your time to give us a lovely comment on Agoda. It truly has been a pleasure to have you with us as our guests. We are glad that your recent stay with us was enjoyable and our associates have delivered to you a memorable experience at Pan Pacific Hanoi. I will share your review with our associates at all levels. I am sure that this feedback will serve as a great encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for recommend our hotel to your friends. We look forward to welcoming you and your family back to the hotel. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Respondida el 07 mayo 2018
Pan Pacific Hanoi
8,4
Excelente
Aung de Tailandia
Viaje en pareja
Habitación Premier
2 noches en abril de 2018
Excelente”
I will come again
Escrito el 20 abril 2018
Dear Aung, Thank you for choosing Pan Pacific Hanoi for your recent stay. Your continued patronage of our hotel is sincerely appreciated and we hope to be part of your future trips. Please rest assured that we will do everything it takes to make us deserving of your loyalty. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Respondida el 23 abril 2018
Pan Pacific Hanoi
6,8
Bueno
Verlene de Singapur
Viajero de negocios
Habitación Deluxe con 2 camas
3 noches en abril de 2018
Moderate hotel”
For me the location was not very idea. For the price that I am paying, I would probably be staying somewhere near the Old Quarters or a mall. The room is abit dated but functional. Showerhead was not working very good. Staff was excellent. Within a 5 minutes walk, there is a 24 hours conveience store known as Circle K( just need to turn left and walk straight). Coffee bean is also near by which is a plus. The facilities of the hotel was excellent. there is a connecting door in between my room and next door, so I could hear some noises.
Escrito el 06 abril 2018
Dear Verlene, Thank you for taking the time to share with us your review after the recent stay at Pan Pacific Hanoi. While we are glad to read that you had a good comment on our staff and the facilities of the hotel, we regret to hear that your stay has not been up to expectation and that your room was less than perfect. Please accept our sincere apologies for the inconvenience. We have well noted all your constructive comments and have shared them with our Management team and the Director of Engineering. Please be reassured that we will make immediate arrangements to rectify the issue of the shower head and to see the possibility for improvement of the sound proofing of the room in the future. We thank you again for your constructive feedback and we hope to see you again soon where you can witness the improvements we have made. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
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Pan Pacific Hanoi
10,0
Excepcional
Roger de Estados Unidos
Viajero de negocios
Habitación Deluxe doble
2 noches en marzo de 2018
Excellent business stay”
The hotel really surprised me. Especially from the quality of literally all the staff there. Someone there is doing some very good training and customer focused management. Don't be fooled by the relatively old exterior (Pan Pacific has been around a long time). If you like a classic hotel with large welcoming lobby and clean facilities and excellent service, this hotel did the trick.
Escrito el 31 marzo 2018
Dear Roger, Thank you for your kind words after your recent stay at our Pan Pacific Hanoi and for recommending us to other travelers. We are very happy to hear your beautiful comment on our staff. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Pan Pacific Hanoi is renowned. We would be more than happy to welcome you to our hotel soon again! Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Respondida el 02 abril 2018
Pan Pacific Hanoi
8,8
Excelente
Daryl de Singapur
Viaje en pareja
Habitación Premier
1 noche en marzo de 2018
Nice view”
Hotel has a great view of the lakes. Staff were ever helpful in ensuring that guests enjoyed their stay.
Escrito el 29 marzo 2018
Dear Daryl, Thank you for your great review. We are very happy to hear that you enjoyed the beautiful view of the lake from the hotel and had a good comment on the helpfulness of our staff. We look forward to having another chance of welcoming you back. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Respondida el 29 marzo 2018
Pan Pacific Hanoi
8,4
Excelente
Derrick de Singapur
Viajero solo
Habitación Deluxe doble
2 noches en marzo de 2018
Location is good but room is old”
The sound proofing is very bad for the room, can hear next door close or open door, even the toilet door closing can be heard from next door.
Escrito el 25 marzo 2018
Dear Derrick, We appreciate you taking the time to share your impressions on your current stay at Pan Pacific Hanoi. It was very much our regret to hear that our facilities are not up to your expectation and it has been preventing you from enjoying your stay to the fullest. Please rest assured that we take your feedback seriously and will study the possibilities for improvement. We sincerely hope to have the chance to better serve you in the future. We thank you again and we hope the experience won't alter your trust in PPHG group. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Respondida el 27 marzo 2018
Pan Pacific Hanoi
6,4
Bueno
nhung de Vietnam
Viaje en pareja
Habitación Deluxe doble
1 noche en febrero de 2018
Very old hotel”
Most things in the hotel is old, & staff feeling more like family hotel than 5***** hotel. Room are small. Window too small
Escrito el 12 marzo 2018
Dear Nhung, Thank you for choosing Pan Pacific Hanoi for your recent stay and for taking the time to share with us your review. We have well noted your comments regarding the age of the hotel for our renovation plan in the near future. Please rest assured that during the months to come and through out next year, we will continue to upgrade our property to bring a seamless, and refreshing experience to all our guests. We appreciate your loyalty and trust and do hope you give us another chance to welcome you back on a return visit to Hanoi. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Respondida el 16 marzo 2018
Pan Pacific Hanoi
8,8
Excelente
Hannah de Malasia
Viaje en pareja
Habitación Deluxe con 2 camas
3 noches en marzo de 2018
The saving grace of Hanoi”
My best friend and I traveled to Hanoi together in Mar'18. It was spring so the weather was cool, at around 18-20deg at night. We thoroughly enjoyed our stay at the Pan Pacific, and even joked that it is a 'heaven' compared to the dirty, chaotic streets of Hanoi. The staff there speak moderately good english, but it is much better compared to the locals or taxi/rickshaw drivers which speak virtually 0. Breakfast selection could be better, but I would give it a 6.5/10 because of ambiance and taste. Toiletry amenities are of good size and quality. Upon check-in they try to up-sell you 'Club' privileges, which is a little overpriced if you ask me at around USD$184 extra for 3 nights, which include all day juice, evening canapes & tea time snacks (but then again Club is always overpriced, so to each its own). Concierge was very helpful with booking Grabs and advising on places to visit. But do not take their recommendations for food, it is v expensive. Overall we had a fantastic time 8/10.
Escrito el 07 marzo 2018
Dear Hannah, Thank you very much for sending your comments after your stay at Pan Pacific Hanoi. We are pleased to hear that except the breakfast selection, you thoroughly enjoyed your stay with us and you appreciated the assistance of our Concierge staff. Regarding your comment about breakfast, we are sorry to hear that you did not really enjoy the ambiance and the taste. Please rest assured we have addressed this with the Food and Beverage Director to ensure we improve on this. We hope to welcome you back again. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Respondida el 16 marzo 2018
Pan Pacific Hanoi
9,6
Excepcional
Joseph de Australia
Viajero de negocios
Habitación Deluxe con 2 camas
5 noches en febrero de 2018
Excepcional”
The night duty manager made this stay very welcome and she was very helpful very happy with the service and happy that she dealt with problems
Escrito el 12 febrero 2018
Dear Joseph, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let the night duty manager know that she made an impact during your stay. We are looking forward to welcoming you back to the hotel soon! Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Respondida el 13 febrero 2018
Pan Pacific Hanoi
10,0
Excepcional
Mohammed de Arabia Saudí
Viajero solo
Habitación Deluxe doble
1 noche en febrero de 2018
Thanks ”
Thanks
Escrito el 11 febrero 2018
Dear Mohammed, Thank you for choosing Pan Pacific Hanoi for your recent stay and for giving us a perfect rating. We are looking forward to welcoming you soon again to our Pan Pacific Hanoi. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
Respondida el 13 febrero 2018
Pan Pacific Hanoi
8,8
Excelente
Naokazu de Hong Kong
Viaje en pareja
Habitación Deluxe doble
1 noche en enero de 2018
Excellent Hospitality”
Hotel crew was so great to make sure our stay was most pleasant. Can't find anywhere else so attentive like them.
Escrito el 23 enero 2018
12345
Este alojamiento es muy popular, ¡no te lo pierdas!

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