Raffles Hotel Le Royal
Raffles Hotel Le Royal
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Habitación State - Habitación Raffles Hotel Le Royal
Habitación State - Habitación
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Vestíbulo Raffles Hotel Le Royal
Vestíbulo
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Vestíbulo Raffles Hotel Le Royal
Vestíbulo
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Vista interior Raffles Hotel Le Royal
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EN EL MAPA Raffles Hotel Le Royal
EN EL MAPA
Excelente
Ubicación
8,8
Ver las 61 fotos Raffles Hotel Le Royal
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Raffles Hotel Le Royal

Ubicación excelente
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Excelente
Basado en 660 opinionesVer opiniones de los huéspedes
8,8
Un 87 % nos recomendaría a un amigo
Calidad-precio8,1
Valoración de la ubicación8,8
Aeropuerto más cercanoAeropuerto Internacional de Phnom Penh (PNH)
Distancia al aeropuerto8,0 km
Tiene restaurante
  • Transporte público a 530 m

  • Traslado al aeropuerto

  • cambio de divisas

  • wifi gratis en las habitaciones

Opciones de habitaciones
9,1
Excepcional
Comodidad y calidad de la habitación
¡Este alojamiento tiene una demanda muy alta!Reservado por última vez hace 5 horas
State con vistas a la piscina (State Pool View)
State con vistas a la piscina (State Pool View)
...
  • Vistas: Piscina
  • 33 m²/355 ft²
  • 2 Camas individuales O 1 Ca...
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Habitación State (State Room)
Habitación State (State Room)
...
  • Vistas: Patio
  • 33 m²/355 ft²
  • 2 Camas individuales O 1 Ca...
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Suite Executive (Executive  Suite)
Suite Executive (Executive Suite)
...
  • Vistas: Ciudad
  • 66 m²/710 ft²
  • 1 Cama King
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Habitación Landmark (Landmark Room)
Habitación Landmark (Landmark Room)
...
  • Vistas: Jardín
  • 38 m²/409 ft²
  • 1 Cama King
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Suite Colonial (Colonial Suite)
Suite Colonial (Colonial Suite)
...
  • Vistas: Ciudad
  • 140 m²/1507 ft²
  • 1 Cama King
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Punto de Interés con Vistas a la Piscina (Landmark Pool View)
Punto de Interés con Vistas a la Piscina (Landmark Pool View)
...
  • Vistas: Piscina
  • 38 m²/409 ft²
  • 1 Cama individual O 1 Cama ...
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Double Room Landmark Pool View
Double Room Landmark Pool View
...
  • terraza
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Double Room State Pool View
Double Room State Pool View
...
  • terraza
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Habitación Executive (Executive Room)
Habitación Executive (Executive Room)
...
  • política de humos – solo ha...
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Habitación en Punto de Interés con Vistas a los Jardines (Landmark Room Garden View)
Habitación en Punto de Interés con Vistas a los Jardines (Landmark Room Garden View)
...
  • terraza
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Opiniones reales de clientes

Opiniones de Agoda (660)Opiniones de Booking.com (178)
Estado/limpieza del hotel9,2
Servicios8,6
Ubicación8,8
Confort y calidad de la habitación9,1
Servicios8,9
Calidad-precio8,1
Ofrecido por viajeros reales de Agoda
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Tipo de habitación
Habitación Landmark
Habitación State
State con vistas a la piscina
Suite Colonial
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Mostrando 558 comentarios de huéspedes verificados
12345
9,7
Excepcional
FRANCISCO de España
Viaje en pareja
3 noches en abril de 2012
Hotel señorial, servicio excelente”
Todo<: desayuno, piscina, situación, trato, habitación, servicio,........
La recogida en el aeropuerto con un vehículo del hotel fue espectacular, chofer uniformado, refrescos, música a elegir, circulando despacio para ver la ciudad. El trato al llegar y durante el check in fue inmejorable, la instalación en la habitación y la explicación de sus multiples servicios impresionante, la recomendación de la conserjería de los distintos lugares a visitar y las diferentes formas de acceso muy concreta. Cualquier necesidad durante la estancia fue atendida de inmediato y con eficacia. Desayuno magnífico. Piscina y entorno extraordinario.
Escrito el 26 abril 2012
9,7
Excepcional
angel de Argentina
Viaje en grupo
Habitación State
2 noches en marzo de 2011
excelente hotel”
ambientación confortable, decoración de calidad sin ostentación, servicios completos y eficientes
la estadía fue agradable utilizando sus jardines y piscina; disfrutando de la comida de su restoran y su famoso Elephant Bar.
Escrito el 27 marzo 2011
9,2
Excepcional
richard de Reino Unido
Viaje en pareja
State con vistas a la piscina
3 noches en agosto de 2018
Excepcional”
Very special. Even my wife could find nothing to criticise! A truly elegant, friendly and iconic hotel.
Escrito el 15 agosto 2018
10,0
Excepcional
Katrina de Reino Unido
Viaje en pareja
State con vistas a la piscina
2 noches en abril de 2018
PP stopover ”
Loved this hotel. Breakfast is amazing. Beautiful pool. Great staff. Good bar.
Escrito el 21 junio 2018
Dear Katrina, We are delighted you enjoyed your time at Raffles Hotel Le Royal and look forward to welcoming you back in the near future. From the Cultural Heart of Phnom Penh, Jean-Pierre Joncas Hotel Manager
Respondida el 28 junio 2018
Raffles Hotel Le Royal
7,2
Muy Bueno
Yong'An de Singapur
Viajero de negocios
State con vistas a la piscina
2 noches en abril de 2018
rooms and hotel are really old”
It’s a 5 star hotel with history, corridors are creepy, rooms are clean but old. I’ve dined lunch and dinner in both hotel restaurants, food was mediocre both times we were the only ones in the whole restaurant
Escrito el 02 junio 2018
Dear Yong'An, Thank you for taking the time to share your recent experience. It is unfortunate that the Hotel itself did not offer a warm and welcoming environment as many travelers enjoy the charm of the heritage address. I have shared your feedback regarding the dining experiences with our culinary team as we strive to enhance the quality on offer and hope to have the opportunity to better serve you in the future. Sincerely, Jean-Pierre Joncas Hotel Manager
Respondida el 08 junio 2018
Raffles Hotel Le Royal
10,0
Excepcional
jeremy de Hong Kong
Viaje en pareja
State con vistas a la piscina
2 noches en mayo de 2018
As good as one would expect from such a name.”
Staff highly professional, Hotel full of character and food and facilities were outstanding. Really can't fault it a wonderful oasis in a bustling city.
Escrito el 23 mayo 2018
Dear Jeremy, Thank you for taking the time to tell us about your experience and I have shared your feedback with our team. We hope to welcome you back in the near future. From the Cultural Heart of Phnom Penh, Jean-Pierre Joncas Hotel Manager
Respondida el 28 mayo 2018
Raffles Hotel Le Royal
8,0
Excelente
Seokkun de Corea del Sur
Viajero de negocios
Punto de Interés con Vistas a la Piscina
1 noche en mayo de 2018
The worst experience I ever had in the hotel. ”
I book Raffles Hotel Le Royal for our president and vice president through Agoda. When I talk to the reception, they were keep telling me that I booked hotel through their website. Also they keep telling me that breakfast is not included. Although I have presented my confirmation sheet from Agoda, they did not believe it. The worst part was that I had to contact Agoda and prove that I booked through Agoda and the breakfast is included. The worst experience I ever had in the hotel.
Escrito el 17 mayo 2018
Dear Seokkun, Thank you for taking the time to tell us about your experience at the Raffles Hotel Le Royal. We are sorry to hear that your arrival was not satisfactory and sincerely apologies for the inconvenience that you had experienced. I will share your feedback with our team as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. From the Cultural Heart of Phnom Penh, Jean-Pierre Joncas Hotel Manager
Respondida el 28 mayo 2018
Raffles Hotel Le Royal
6,0
JULIANA de Malasia
Familia con niños mayores
Habitación State
3 noches en abril de 2018
Dissapointment!”
Very dissapointed with the overall staff performance as they were not trained as 5 star standard customer relation service. The F&B manager and room service officer doesn't even know what is HALAL requirement means. The worst part they gave us wrong contradicting info which led us to consumed non halal food. Not returning there ever!
Escrito el 09 abril 2018
Dear Juliana, Thank you for bringing your concerns to our attention and I would like to apologize for the lack of clarity regarding your request and the inconvenience this has caused. Please rest assured that all meat products purchased are certified Halal and this should have been better communicated to you. Please accept our sincerest apologies for the miscommunication and I have personally spoken with our team to prevent a similar incident from reoccurring. Sincerely, Jean-Pierre Joncas Hotel Manager
Respondida el 18 abril 2018
Raffles Hotel Le Royal
9,2
Excepcional
Louise de Reino Unido
Familia con niños pequeños
Habitación State
1 noche en febrero de 2018
Fantastic touch of class hotel”
We had a fantastic stay at Raffles, where we went to celebrate my husbands birthday. Firstly, we were given a free upgrade to a pool view room which was beautiful in decor and very clean. The swimming pool and gardens are a lovely place to spend the weekend. My only small negative would be that the room service food was not really 5 star quality and was slightly disappointing. However, we would most certainly stay again for a real Phnom Penh weekend treat.
Escrito el 13 marzo 2018
Dear Louise, Thank you for choosing to stay with us for this special occasion. We are delighted we were able to provide a memorable weekend for your husbands birthday and would love the opportunity to welcome you back in the near future. Sincerely, Jean-Pierre Joncas Hotel Manager
Respondida el 16 marzo 2018
Raffles Hotel Le Royal
8,0
Excelente
Lucy de Reino Unido
Viaje en pareja
State con vistas a la piscina
4 noches en diciembre de 2017
Lovey relaxing hotel”
This hotel is an oasis in the city and I would recommend it if you want to spend some time relaxing at a nice pool on days not sightseeing!
Escrito el 11 marzo 2018
Dear Lucy, thank you for sharing your experience and we hope to welcome you back in the near future. From the Cultural Heart of Phnom Penh, Jean-Pierre Joncas Hotel Manager
Respondida el 16 marzo 2018
Raffles Hotel Le Royal
8,4
Excelente
Fred de Vietnam
Familia con niños pequeños
Habitación State
2 noches en febrero de 2018
Nice Historic hotel ”
WOw - Staff here is exceptional! Great service and very polite and helpful. Now the room is a bit small and furnitures are outdated.
Escrito el 24 febrero 2018
9,2
Excepcional
Claudia de Alemania
Viajero solo
State con vistas a la piscina
2 noches en febrero de 2018
Beautiful elegant hotel with a nice garden and large pool”
I have liked my room with the large terrace offering a nice view to the garden and the pool. Breakfast was big and tasty and staff was kind and very attentive. Raffles Hotel Le Royal is a true historic and beautiful icon in Phnom Penh.
Escrito el 22 febrero 2018
Dear Claudia, Thank you for the wonderful feedback which I have shared with our team as we strive to improve the quality of our service. We hope your next visit will be as pleasant as the last. Sincerely, Jean-Pierre Joncas Hotel Manager
Respondida el 07 marzo 2018
Raffles Hotel Le Royal
8,0
Excelente
Son de Vietnam
Familia con niños pequeños
State con vistas a la piscina
3 noches en febrero de 2018
Muy Bueno”
Great location ! Nice and historical hotel but facilities are too old ! Need to be upgraded!
Escrito el 21 febrero 2018
Thank you for the feedback as we are currently reviewing opportunities to enhance the quality of our facilities. We hope to welcome you back in the near future. Jean-Pierre Joncas Hotel Manager
Respondida el 07 marzo 2018
Raffles Hotel Le Royal
6,0
Valerie de Estados Unidos
Viajero solo
Habitación State
3 noches en febrero de 2018
Nice hotel, but maintenance and staff issues”
Beautiful facilities and pool, but the hotel seems to be resting on its name. My room's door lock and a/c were both broken, but the manager didn't seem bothered to send anyone to fix it - ended up with maintenance team in my room at 10pm. Mosquitoes in the rooms and hallway. For a hotel this nice - and relatively expensive for Phnom Penh - I would expect more effort to make sure that the rooms are clean, comfortable, and well-functioning.
Escrito el 20 febrero 2018
Dear Valerie, Please allow me to express my sincerest apologies as your experience is not what we strive to deliver. Your feedback is very important to us and I have reviewed your stay with our team in the hopes to prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean-Pierre Joncas Hotel Manager
Respondida el 07 marzo 2018
Raffles Hotel Le Royal
5,6
Eric de Países Bajos
Viaje en pareja
State con vistas a la piscina
4 noches en febrero de 2018
Worm out”
Disapponting quality of room, bathroom and Technical appliances. Very old and worn. No Royal quality as the name and pricetag suggest. Noisy as well, because you can hear the old toilet flush rooms further.... Not quite what we expected.
Escrito el 15 febrero 2018
Dear Eric, Thank you for taking the time to tell us about your experience at the Raffles Hotel Le Royal. I am sorry that your experience did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the areas highlighted from your stay and improve the facilities. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean-Pierre Joncas Hotel Manager
Respondida el 07 marzo 2018
Raffles Hotel Le Royal
9,6
Excepcional
Keith de Reino Unido
Viaje en pareja
State con vistas a la piscina
3 noches en enero de 2018
Colonial Charm”
Fabulous service throughout the place.
Escrito el 01 febrero 2018
Dear Keith, Thank you for sharing your experience and we are delighted our team was able to provide a memorable stay. Sincerely, Jean-Pierre Joncas Hotel Manager
Respondida el 07 febrero 2018
Raffles Hotel Le Royal
8,8
Excelente
william de Tailandia
Viaje en pareja
Habitación Landmark
3 noches en enero de 2018
Excelente”
excellent friendly staff. Wonderful restaurant , Le Royal. Paid extra to upgrade to suite which was then a little expensive
Escrito el 23 enero 2018
Dear William, We are delighted our team was able to provide a memorable stay at Raffles Hotel Le Royal and that you enjoyed the culinary experience at Restaurant Le Royal. Sincerely, Jean-Pierre Joncas Hotel Manager
Respondida el 30 enero 2018
Raffles Hotel Le Royal
9,2
Excepcional
JEAN-CLAUDE de Bélgica
Viaje en pareja
Habitación State
4 noches en diciembre de 2017
Excepcional”
The hotel has impeccable service, the only problem was the light in the room. It was not possible to read in the room due to insufficient light.
Escrito el 06 enero 2018
Dear Jean-Claude, Thank you for sharing your experience and we appreciate feedback as we strive to improve our services. I will work with our Rooms Division to see how we can improve the lighting in the guests rooms to allow better enjoyment for everyone. Sincerely, Jean-Pierre Joncas Hotel Manager
Respondida el 10 enero 2018
Raffles Hotel Le Royal
7,6
Muy Bueno
Nina de Sudáfrica
Familia con niños mayores
Habitación State
3 noches en diciembre de 2017
Muy Bueno”
Friendly accommodating and helpful staff. Lovely historical setting with pleasant ambience
Escrito el 20 diciembre 2017
Thank you for sharing your experience and we are delighted you enjoyed your stay. Jean-Pierre Joncas Hotel Manager
Respondida el 24 diciembre 2017
Raffles Hotel Le Royal
8,0
Excelente
jane de Singapur
Viaje en pareja
State con vistas a la piscina
2 noches en diciembre de 2017
Good”
Good
Escrito el 04 diciembre 2017
Thank you for sharing your experience. Jean-Pierre Joncas Hotel Manager
Respondida el 08 diciembre 2017
Raffles Hotel Le Royal
12345
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