Sofitel Zhengzhou Hotel
Sofitel Zhengzhou Hotel
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EN EL MAPA Sofitel Zhengzhou Hotel
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Muy Bueno
Ubicación
7,7
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Sofitel Zhengzhou Hotel

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Excelente
Basado en 56 opinionesVer opiniones de los huéspedes
8,1
Un 91 % nos recomendaría a un amigo
Calidad-precio8,1
Valoración de la ubicación7,7
Aeropuerto más cercanoAeropuerto Xinzheng de Zhengzhou (CGO)
Distancia al aeropuerto30,1 km
Tiene restaurante
  • Traslado al aeropuerto

  • wifi gratis en las habitaciones

  • cambio de divisas

  • aire acondicionado

Opciones de habitaciones
7,6
Muy buena
Comodidad y calidad de la habitación
Deluxe
Deluxe
...
  • Vistas: Ciudad
  • 30 m²/323 ft²
  • 2 Camas individuales
Indica fechas para ver precios
Estándar (Standard)
Estándar (Standard)
...
  • Vistas: Ciudad
  • 30 m²/323 ft²
  • 2 Camas individuales
Indica fechas para ver precios
Habitación Superior con Acceso al Club (Superior Room Club Access)
Habitación Superior con Acceso al Club (Superior Room Club Access)
...
  • Vistas: Ciudad
  • 45 m²/484 ft²
  • 1 Cama King
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Habitación King Luxury Club Sofitel (Luxury King Room Club Sofitel)
Habitación King Luxury Club Sofitel (Luxury King Room Club Sofitel)
...
  • Vistas: Ciudad
  • 45 m²/484 ft²
  • 1 Cama King
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Junior Suite con Cama King y Sala (Junior Suite King Bed Living Room)
Junior Suite con Cama King y Sala (Junior Suite King Bed Living Room)
...
  • Vistas: Ciudad
  • 53 m²/570 ft²
  • 1 Cama King
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Superior con 2 camas (Superior Twin)
Superior con 2 camas (Superior Twin)
...
  • Vistas: Ciudad
  • 30 m²/323 ft²
  • 2 Camas individuales
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Habitación Luxury extragrande (Luxury King Room)
Habitación Luxury extragrande (Luxury King Room)
...
  • Vistas: Ciudad
  • 45 m²/484 ft²
  • 1 Cama King
Indica fechas para ver precios
Superior 1 Cama King (Superior 1 King Bed)
Superior 1 Cama King (Superior 1 King Bed)
...
  • Vistas: Ciudad
  • 30 m²/323 ft²
  • 1 Cama King
Indica fechas para ver precios
Habitación Executive (Executive Room)
Habitación Executive (Executive Room)
...
    Indica fechas para ver precios
    Superior Double/Twin
    Superior Double/Twin
    ...
      Indica fechas para ver precios
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      Opiniones reales de clientes

      Opiniones de Agoda (56)Opiniones de Booking.com (154)
      Estado/limpieza del hotel8,5
      Servicios8,3
      Ubicación7,7
      Confort y calidad de la habitación7,6
      Servicios8,4
      Calidad-precio8,1
      Ofrecido por viajeros reales de Agoda
      Filtrar comentarios por:
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      Tipo de habitación
      Superior con 2 camas
      Habitación Superior con Acceso al Club
      Superior 1 Cama King
      Mostrando 33 comentarios de huéspedes verificados
      12
      3,6
      Lena de Tailandia
      Viaje en grupo
      Habitación Superior con Acceso al Club
      3 noches en abril de 2018
      Air Conditioning Policy Unacceptable”
      This hotel has a rule. If weather temperature is less than 30 degrees, the central air conditioning in the room is turned off. They offer us a fan which is noisy and useless. They finally offer us a room that has less heat from the sun which is ok. Breakfast place, spread is not ok. Not international enough. Saw the waitress use the napkin for diners to wipe the floor while we eat. Complete loss of appetite.
      Escrito el 19 abril 2018
      Dear Lena, Thank you for taking the time to write a review. Even though it is not pleasant to read, we feel it must have been even more unpleasant for you to experience. For this we would like to apologize sincerely to you. As a matter of fact, we are aware of some problems regarding cold air-conditioning. We've been upgrading it recently, but it seems some rooms remain obviously too hot. We are still fixing it at the moment and are confident it will be alright very soon next week. But regarding the waitress using the napkin to wipe the floor... All I can say is I'm truly shocked to read that. We definitely have to conduct more training and supervision on some areas of our hotel. We hope to have the chance to welcome you again in the future, also to change your opinion better on our hotel quality and services. And thanks to you, we know exactly where to perform the changes. With our kindest regards, Samantha Yu General Manager
      Show more
      Sofitel Zhengzhou Hotel
      4,4
      POH de Singapur
      Viajero de negocios
      Superior 1 Cama King
      2 noches en abril de 2018
      Felt like being cheated”
      Firstly the Toilet smell like sewage leaks...... Secondly, the hotel did not make it clear that there is a RM58 charge for watching TV movies. Do not expect Sofitel brand name will do such things........ using fine prints to make additional income. It is not the amounts that matters, just felt being cheated. Shame and disappointed with the hotel management. But the Hotel Staff are very good.
      Escrito el 17 abril 2018
      Dear POH, Thank you for your feedback. We've been deep-cleaning our sewage system recently, and some floors were affected by some bad smell in the bathroom. This was a temporary problem. Please kindly receive our sincerest apologies for the inconvenience. Regarding the TV-movie charges, the prices could be found on the screen TV menu directly, written in Chinese and English (as well as inside the room directory located in the room's desk). Probably it wasn't looking obvious enough to you. Sorry for that as well. We will try to make those optional charges appear bigger if we can. About the prints charges: Actually these are always existing in every hotel brands, in every country. Luxury hotels that offer 'Business Center services' must cover (at least partly) the high costs of such an additional department. We are sincerely sorry if you're feeling cheated by the copy/print rates, but this is indeed generally accepted in the hotel industry. Best regards, Samantha Yu Ge
      Show more
      Sofitel Zhengzhou Hotel
      9,6
      Excepcional
      Wendy de Singapur
      Viajero de negocios
      Superior 1 Cama King
      5 noches en noviembre de 2017
      Nice and recommended! ”
      Room is spacious and well maintained. Heater may be a little too hot which can be improved with some cold air in, had to leave the window open to counter that. Staff are very nice and helpful, ensure that you get the best services. Highly recommended.
      Escrito el 10 diciembre 2017
      Dear Wendy, Thank you for sharing your comments about your stay! We have duly taken note of your comment regarding the room temperature and will work on solving this issue. We look forward to welcoming you again in Zhengzhou and wish you a Happy New Year 2018! Best regards, Samantha Yu General Manager
      Respondida el 09 enero 2018
      Sofitel Zhengzhou Hotel
      7,6
      Muy Bueno
      Felipe de España
      Viaje en pareja
      Habitación Superior con Acceso al Club
      1 noche en noviembre de 2017
      Room, vip club and restaurent perfect, spa and swimming pool awful. ”
      Check-in perfect: We arrived one day before at Zhengzhou, the staff takes care of our bagagges and the next day our room was ready very early. No information about club access privileges was provided. You needto find this information in Booking or Agoda. Room perfect: Very nice room, perfectly clean. The housekeeping service clean our room two times during our stay. Point to improve : To have a coffe maker. Maybe the room light are a little dark. Swimming pool and spa horrible: In general the state of this area is not agree wirh the rest of the hotel. A renovation is needed. The spa was out of service and the swimming pool was cold. Club access privileges very good but difficult to find the description of your privileges: The staff doesn't know well the privileges. Particullary about "Le gouter". The timetable provided by email isn't good and "Le gouter" wasn't included. Some services are difficult to discover , you need to read all the documentation in your room. For example, bath foam is available without charge but you need to ask. It't easier to leave one bath foam directly in the bathroom. We ask for the wellcome fruit plate to club access front desk. After one hour without news, we call to main front desk. Speaking with three different personnes and no one was able to undestand us ("do you want a taxi?", "do you want to extend your stay?", "you need to pay one more night if you want to leave tomorrow...."). Finally we speak with the manager (european) and he take care of us and make interface with chinese staff. Finally we receive our fruit plate 2 hours later our first call. In general the level of english of the staff is not very good. The members of bagagge service were very useful and proactive and they have a very good english. Food very good but bakery could be improved: The set of cakes included in "Le gouter" are great. During the happy hour, the white wine are no refrigerated. The breakfast in main restaurent is very good (good y
      Escrito el 25 noviembre 2017
      Dear Felipe,We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou. Our business relies on guest feedback so we can constantly look at ways to deliver the best luxury experience expected from our brand and team. Your comments about deposit and bond back are important to us because we can take the feedback you provide and drill down into the areas you mentioned. But we need more details to know and to improve. So, please let us know more if it is possible. Thank you again for taking the time to share with us your experience. Its much appreciated. Sincerely, Samantha Yu, General Manager
      Respondida el 28 noviembre 2017
      Sofitel Zhengzhou Hotel
      8,0
      Excelente
      Tom de Camboya
      Viajero de negocios
      Habitación Superior con Acceso al Club
      2 noches en septiembre de 2016
      As expected from Sofitel, nice with all the facilities needed.”
      Good location with nice quiet surrounding.
      Escrito el 18 noviembre 2016
      Dear Tom,We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou. Our business relies on guest feedback so we can constantly look at ways to deliver the best luxury experience expected from our brand and team. Your comments about deposit and bond back are important to us because we can take the feedback you provide and drill down into the areas you mentioned. But we need more details to know and to improve. So, please let us know more if it is possible. Thank you again for taking the time to share with us your experience. Its much appreciated. Sincerely, Samantha Yu, General Manager
      Respondida el 28 noviembre 2017
      Sofitel Zhengzhou Hotel
      10,0
      Excepcional
      Stephen de Australia
      Viajero solo
      Superior 1 Cama King
      1 noche en noviembre de 2016
      Absolutely the best”
      Had an amazing stay at this hotel. The room was excellent, the staff are a credit to the hotel, position is good with a beautiful lake in a park very nearby. Will definately be staying here again.
      Escrito el 10 noviembre 2016
      Dear Stephen, Thank you for such and incredible 5 star review. You put smiles on all of our faces. I am so happy we were able to help create some wonderful memories for you. From reading your review I can see you are pretty incredible as well. Thank you for recommending us to all the travelers. I hope they take your advice and stay with us as well. We can't wait to welcome you back again. Samantha Yu, General Manager
      Respondida el 28 noviembre 2017
      Sofitel Zhengzhou Hotel
      10,0
      Excepcional
      Philippe de Canadá
      Viajero de negocios
      Superior 1 Cama King
      2 noches en agosto de 2016
      Excellent”
      This was a great hotel for foreign travellers. Very nice room, great food and excellent staff that spoke english.
      Escrito el 31 agosto 2016
      7,2
      Muy Bueno
      usa de Tailandia
      Viajero de negocios
      Superior con 2 camas
      2 noches en julio de 2016
      Business”
      ...
      Escrito el 20 julio 2016
      8,0
      Excelente
      Saiful de Bangladesh
      Viajero de negocios
      Superior con 2 camas
      1 noche en octubre de 2015
      Great Breakfast”
      Breakfast was great. But the dinner was not that good. Rooms were clean and excellent.
      Escrito el 19 junio 2016
      9,0
      Excepcional
      Michael de Australia
      Viaje en pareja
      Superior 1 Cama King
      4 noches en noviembre de 2015
      Good location”
      Courteous staffs
      Comfortable
      Escrito el 14 noviembre 2015
      7,3
      Muy Bueno
      Chao de Taiwán
      Viajero solo
      Habitación Superior con Acceso al Club
      1 noche en julio de 2015
      Awesome location ”
      Location Location Location
      Escrito el 26 julio 2015
      9,3
      Excepcional
      tan de Malasia
      Familia con niños pequeños
      Superior 1 Cama King
      3 noches en marzo de 2015
      Excellent ”
      The room was comfortable..
      Excellent !
      Escrito el 17 marzo 2015
      7,7
      Muy Bueno
      Yuk de Hong Kong
      Viajero de negocios
      Superior con 2 camas
      1 noche en septiembre de 2014
      A centrally located hotel ”
      Good Location, Helpful staff and room is clean
      It was the first time I when to Zhengzhou, the hotel staff are very polite and helpful.
      Escrito el 11 septiembre 2014
      6,3
      Bueno
      Chawalit de Tailandia
      Viajero de negocios
      Superior con 2 camas
      1 noche en abril de 2014
      so far so good”
      1) location 2) price 3) staff
      The room size is ok but a bit old need to improve for renovate. The hotel located not far from department store.
      Escrito el 07 abril 2014
      5,3
      Chan de Hong Kong
      Viajero de negocios
      1 noche en octubre de 2013
      Bad”
      Location, Brand, Price
      Escrito el 21 octubre 2013
      6,0
      Robert de Alemania
      Viajero de negocios
      3 noches en junio de 2013
      Pleasant hotel in an unpleasant city”
      Breakfast, service, shopping possibilities
      Escrito el 04 julio 2013
      8,0
      Excelente
      CHEE de Australia
      Viajero de negocios
      2 noches en octubre de 2012
      Nice Hotel and location”
      good location and good service
      overall it was a good hotel with amenities. fantastic customer service
      Escrito el 15 octubre 2012
      8,0
      Excelente
      ngo de China
      Viajero de negocios
      2 noches en septiembre de 2012
      Nice”
      Good location
      Excellent service from the staff throughout my stay especially at the reception area and efficient too. Room was comfortable and standard size. Everything was clean and there were L'Occitane amenities which is a 'luxury' item in a place like Zhengzhou. I ordered room service for breakfast - simple sunny-side eggs which were delivered on time, cooked just right and came...
      Escrito el 09 octubre 2012
      9,2
      Excepcional
      kwangwon de Corea del Sur
      Familia con niños pequeños
      Superior con 2 camas
      2 noches en octubre de 2017
      역시 소피텔”
      정말 친절한 직원들. 따라다니면서 불편한 점이 없는지 살피는 따뜻함. 영어도 가능. 객실은 당연히 깨끗. 어메니티도 좋음. 부페도 맛이 괜찮음. 위치가 호텔지구 안이라 애매. 늘 택시 불러달라고 해서 이용.
      Escrito el 10 octubre 2017
      Dear Kwangwon Such a lovely review and recommendation - thank you for taking the time to write about your recent stay at Sofitel Zhengzhou. Our passion is to impress our guests and I am truly happy that we have succeeded. Your comments are valuable, giving us new inspiration to do all our bests for our guests.We are so grateful for you for highlighting the excellent service our ambassadors offered . Your incredible words about our staff are very much appreciated. We are more than delighted you had such an enjoyable time and we hope to have the pleasure of welcoming you back in the not so distant future. Best regards Samantha Yu General Manager
      Respondida el 11 octubre 2017
      Sofitel Zhengzhou Hotel
      8,4
      Excelente
      YOUNGSOO de Corea del Sur
      Viajero de negocios
      Superior 1 Cama King
      4 noches en enero de 2017
      출장차 이용한 호텔입니다 ”
      주변에 편의점 및 커피숍은 없으며 여러 호텔이 모여있고 홀리데이인 호텔과 진입로가 많아 좀 불편합니다 차량으로 이동을 하는것이 편하며 무엇보다 공항이동은 30분정도 소요됩니다
      Escrito el 24 enero 2017
      Dear YOUNGSOO,Thank you for choosing to stay with us at Sofitel Zhengzhou on your recent visit to the city and for taking the time to share your experience with us. Our Sofitel Mission is inate French elegance blended with local culture to create exceptional experiances. Our refurbished hotel came to market in Aug 2016 and I hope you agree they reflect our mission. Designed by french interior designer Pierre Maciag and his team, the room includes the exclusive Sofitel MyBedTM experience offering a restorative sleep with brand new custom-designed mattress and featherbed, acclaimed for their unique balance of sensitivity and support.All guest rooms are equipped with Bose sound, intelligent curtain control, Lavin amenities and so on.We appreciate you taking the time sharing your experience with us and look forward to welcome you back to our hotel again. Kind regards, Samantha Yu General Manager
      Show more
      Sofitel Zhengzhou Hotel
      12
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