Mercure Surabaya Hotel
Mercure Surabaya Hotel
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Superior Premier (cama queen) - Vistas Mercure Surabaya Hotel
Superior Premier (cama queen) - Vistas
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Vestíbulo Mercure Surabaya Hotel
Vestíbulo
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Vista interior Mercure Surabaya Hotel
Vista interior
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Vista interior Mercure Surabaya Hotel
Vista interior
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EN EL MAPA Mercure Surabaya Hotel
EN EL MAPA
Excelente
Ubicación
8.1
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Mercure Surabaya Hotel

Ubicación excelente
- a 120 metros del centro de la ciudad
- Mira lo que hay cerca
Muy Bueno
Basado en 1415 opinionesVer opiniones de los huéspedes
7.8
/
10
Excelente estado/limpieza del hotel
8.0
Un 89 % nos recomendaría a un amigo
Calidad-precio7.7
Distancia al centro de la ciudad5 km
Valoración de la ubicación8.1
Aeropuerto más cercanoAeropuerto Internacional de Juanda (SUB)
Distancia al aeropuerto11.7 km
  • Traslado al aeropuerto

  • wifi gratis en las habitaciones

  • cambio de divisas

  • bañera de hidromasaje

Opciones de habitaciones
7.9
Muy buena
Comodidad y calidad de la habitación
¡Este alojamiento tiene una demanda muy alta!Reservado por última vez hace 7 horas
Habitación Deluxe con cama grande (Deluxe Room with Queen Bed)
Habitación Deluxe con cama grande (Deluxe Room with Queen Bed)
...
  • Tamaño de la habitación: 30...
  • Vistas: Ciudad
  • 1 Cama Queen & 1 Cama Queen
Indica fechas para ver precios
Habitación Superior grande (Superior Queen Room)
Habitación Superior grande (Superior Queen Room)
...
  • Tamaño de la habitación: 28...
  • Vistas: Ciudad
  • 1 Cama Queen & 1 Cama Queen
Indica fechas para ver precios
Premier Superior con 2 camas (Premier Superior Twin)
Premier Superior con 2 camas (Premier Superior Twin)
...
  • Tamaño de la habitación: 24...
  • Vistas: Ciudad
  • 1 Cama doble & 2 Camas indi...
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Suite Executive (Executive Suite)
Suite Executive (Executive Suite)
...
  • Tamaño de la habitación: 54...
  • política de humos – solo ha...
  • 1 Cama Super King
Indica fechas para ver precios
Suite Executive con Cama King (Executive Suite 1 King Bed)
Suite Executive con Cama King (Executive Suite 1 King Bed)
...
  • Tamaño de la habitación: 54...
  • Vistas: Ciudad
  • 1 Cama King
Indica fechas para ver precios
Habitación Superior con 2 camas (Superior Twin Room)
Habitación Superior con 2 camas (Superior Twin Room)
...
  • Tamaño de la habitación: 28...
  • Vistas: Ciudad
  • 1 Cama doble & 2 Camas indi...
Indica fechas para ver precios
Superior Premier (cama queen) (Superior Premier (Queen Bed))
Superior Premier (cama queen) (Superior Premier (Queen Bed))
...
  • Tamaño de la habitación: 24...
  • Vistas: Ciudad
  • 1 Cama Queen & 1 Cama Queen
Indica fechas para ver precios
Habitación Superior Premium con cama grande (Premium Superior Queen Room)
Habitación Superior Premium con cama grande (Premium Superior Queen Room)
...
  • política de humos – solo ha...
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Superior 2 camas individuales (Superior 2 Single Beds)
Superior 2 camas individuales (Superior 2 Single Beds)
...
  • política de humos – solo ha...
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Habitación Superior Premier (Premier Superior Room)
Habitación Superior Premier (Premier Superior Room)
...
  • política de humos – solo ha...
Indica fechas para ver precios
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Más sobre Mercure Surabaya Hotel

Más sobre Mercure Surabaya Hotel

Resumen

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Distancias e información imprescindible

Las distancias mostradas son líneas rectas en el mapa. Las distancias reales de viaje pueden variar.
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¿Qué hay cerca?

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Política de huéspedes del alojamiento

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Opiniones reales de clientes

Opiniones de Agoda (1415)Opiniones de Booking.com (126)
Estado/limpieza del hotel8.0
Servicios7.7
Ubicación8.1
Confort y calidad de la habitación7.9
Servicios7.9
Calidad-precio7.7
Ofrecido por viajeros reales de Agoda
Todos los idiomas
Todos los viajeros (1415)
Todos los tipos de habitación
Mostrando 1303 comentarios de huéspedes verificados
12345
8.7
Excelente
Cesar de España
Viaje en pareja
Habitación Superior con 2 camas
1 noche en febrero de 2013
Hotel centrico y tranquilo”
Habitaciones grandes, centrico, buena zona.
Escrito el 02 mayo 2013
6.4
Bueno
Shamshul de Malasia
Viajero de negocios
Habitación Superior grande
2 noches en octubre de 2018
Need improvent”
Got problem with my room. Sink blocked and leaking, and air con was not so cool.
Escrito el 15 octubre 2018
Dear Shamshul , Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager
Respondida el 25 octubre 2018
Mercure Surabaya Hotel
10.0
Excepcional
sendri de Indonesia
Viajero de negocios
Superior Premier (cama queen)
4 noches en septiembre de 2018
clean artistic room”
interior design was good, no boring day in this hotel
Escrito el 15 octubre 2018
Dear Sendri , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager
Respondida el 25 octubre 2018
Mercure Surabaya Hotel
7.6
Muy Bueno
HSU de Taiwán
Viaje en pareja
Habitación Superior grande
1 noche en septiembre de 2018
Muy Bueno”
good
Escrito el 28 septiembre 2018
Dear HSU , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager
Respondida el 25 octubre 2018
Mercure Surabaya Hotel
7.6
Muy Bueno
ROZLINDA de Malasia
Viajero de negocios
Premier Superior con 2 camas
1 noche en julio de 2018
Muy Bueno”
good
Escrito el 26 septiembre 2018
9.6
Excepcional
Michelle de Indonesia
Familia con niños mayores
Habitación Superior grande
1 noche en agosto de 2018
New room vs Old room”
Well, they have two different kinds of building, I may say, the old one and the new one. My first night was spent at old room, bit unsatisfied because of its humadity and smelly. But, the hotel staff allow me to change the room and replace with the new room. This new room is much better, clean and of course the air is good :)
Escrito el 18 agosto 2018
Dear Ibu MIchelle Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am glad to hear you had a good stay on the last day before departure, wish this will continue spread the ambiance of nice stay in Mercure Surabaya. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager
Respondida el 19 agosto 2018
Mercure Surabaya Hotel
9.2
Excepcional
Rochmad de Indonesia
Viajero de negocios
Superior Premier (cama queen)
2 noches en julio de 2018
product knowledge staff about hotel minor”
management must training more about hotel facilities and map hotel to staff
Escrito el 02 agosto 2018
Dear Bapak Rochmad, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
Respondida el 08 agosto 2018
Mercure Surabaya Hotel
8.8
Excelente
Carolina de Indonesia
Familia con niños pequeños
Habitación Superior grande
1 noche en julio de 2018
nice and clean hotel. but the location is not good for the saturday night stay”
the hotel located at jl. darmo which i assume is a main road. i stayed for 1 night at july 7 (saturday). i didn't book the breakfast in hotel since i want to try the local dishes. However, it turned out, the road right exactly where the hotel is, there was a "car free day" so we can not go around with our car since our car was parked in the hotel. and it was super noisy since they had like a morning exercise with loud music. i am not sure if it is just once a month event or weekly event. but better you check it with the hotel. and if you want to stay at weekend, prepare that you can not try local dishes around at the morning before the car free day event finished. beside that, the hotel is nice and most staffs were helpful.
Escrito el 10 julio 2018
Dear Carolina, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
Respondida el 15 julio 2018
Mercure Surabaya Hotel
8.8
Excelente
Aris de Indonesia
Familia con niños pequeños
Habitación Superior con 2 camas
3 noches en junio de 2018
trouble with car parking”
always have trouble with the car park in the night, it was terrible, and i dont like to use vallet, please fixed the problem..
Escrito el 04 julio 2018
Dear Aris, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
Respondida el 04 julio 2018
Mercure Surabaya Hotel
6.8
Bueno
DEDDY de Indonesia
Viajero de negocios
Habitación Superior con 2 camas
1 noche en enero de 2018
Bueno”
Hotel cukup nyaman dan berada di pusat kota. kamar bersih tetapi ukuran nya gak terlalu besar
Escrito el 15 junio 2018
Bapak Deddy yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Sugito Adhi General Manager
Respondida el 17 junio 2018
Mercure Surabaya Hotel
8.4
Excelente
Sapto de Indonesia
Familia con niños mayores
Habitación Superior grande
1 noche en julio de 2017
Excelente”
Good hotels with good location.
Escrito el 14 junio 2018
Dear Sapto, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Respondida el 17 junio 2018
Mercure Surabaya Hotel
8.4
Excelente
rudy de Indonesia
Viajero de negocios
Habitación Superior con 2 camas
4 noches en mayo de 2018
Cozy and cool”
The room was clean but a little small, the service was good and the food was okay too overall the hotel was recommended...
Escrito el 29 mayo 2018
Dear Bapak rudi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Respondida el 03 junio 2018
Mercure Surabaya Hotel
7.2
Muy Bueno
Billie de Indonesia
Viajero de negocios
Habitación Superior con 2 camas
1 noche en mayo de 2018
Good location n good value of money”
I always go back to this hotel when I need the center of town hotel location
Escrito el 16 mayo 2018
Dear Billie , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Respondida el 23 mayo 2018
Mercure Surabaya Hotel
8.4
Excelente
Mohd de Malasia
Viajero de negocios
Superior Premier (cama queen)
1 noche en marzo de 2018
Great place”
Will consider a return
Escrito el 24 marzo 2018
Dear Mohd, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sugito Adhi General Manager
Respondida el 03 junio 2018
Mercure Surabaya Hotel
8.0
Excelente
Mohd de Malasia
Viajero de negocios
Superior Premier (cama queen)
2 noches en marzo de 2018
Good Place”
Great place and may come again
Escrito el 22 marzo 2018
Dear Mohd,, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sugito Adhi General Manager
Respondida el 03 junio 2018
Mercure Surabaya Hotel
8.4
Excelente
Novi de Indonesia
Familia con niños mayores
Habitación Superior con 2 camas
1 noche en diciembre de 2017
Best location, easy access for morning walk/run, nice swimming pool”
The only think i concern is bathroom/toilet. There is small steps (“undakan”) that you should aware between bathroom and bedroom. The slope of the floor in bathroom also make the water easily flooded.
Escrito el 04 enero 2018
Dear Novi , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Respondida el 05 enero 2018
Mercure Surabaya Hotel
8.0
Excelente
Lois de Indonesia
Viajero de negocios
Habitación Superior grande
1 noche en diciembre de 2017
good location in the centre of city”
near busy streets in surabaya, nice hotel, good ambience and hospitality
Escrito el 02 enero 2018
Dear Lois , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Respondida el 05 enero 2018
Mercure Surabaya Hotel
5.2
Kien de Malasia
Viajero de negocios
Habitación Superior grande
1 noche en diciembre de 2017
Getting Worst”
Used to be very good but this trip was really disappointing with it services and the room. The room looks a bit run down and very warm in the room. Toilet really smelly. In room dining, ran out of the item I asked for and i asked for a iron and iron broad and was sent only an iron. Standard really dropped a lot.
Escrito el 25 diciembre 2017
Dear Mr. Kien Chow , Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
Respondida el 26 diciembre 2017
Mercure Surabaya Hotel
9.6
Excepcional
demokrat de Indonesia
Viajero de negocios
Suite Executive
1 noche en noviembre de 2017
Good hotel and value for money”
This hotel are good, near to the city center and easy to access
Escrito el 01 diciembre 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sugito Adhi General Manager
Respondida el 07 diciembre 2017
Mercure Surabaya Hotel
7.2
Muy Bueno
Mohamad de Singapur
Viajero solo
Suite Executive
2 noches en julio de 2017
Big room”
Big room & great breakfast, friendly staff, some of the room facilities are run down, need to improve their service.
Escrito el 13 noviembre 2017
12345
Este alojamiento es muy popular, ¡no te lo pierdas!

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