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Oak Ray Ella Gap Hotel
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EN EL MAPA Oak Ray Ella Gap Hotel
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Excelente
Ubicación
8.3
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Oak Ray Ella Gap Hotel

Ubicación excelente
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Basado en 30 opinionesVer opiniones de los huéspedes
6.2
Calidad-precio5.2
Distancia al centro de la ciudad16.5 km
Valoración de la ubicación8.3
Aeropuerto más cercanoAeropuerto Internacional Mattala Rajapaksa (HRI)
Distancia al aeropuerto65.3 km
Tiene restaurante
  • Traslado al aeropuerto

  • wifi gratis en las habitaciones

  • limpieza diaria

  • terraza

Opciones de habitaciones
Super Deluxe
Super Deluxe
...
  • Vistas: Jardín
  • 25 m²/269 ft²
  • 1 Cama Queen
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Familiar Deluxe (Deluxe Family)
Familiar Deluxe (Deluxe Family)
...
  • 25 m²/269 ft²
  • política de humos – solo ha...
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Habitación Deluxe triple (Deluxe Triple Room)
Habitación Deluxe triple (Deluxe Triple Room)
...
  • 55 m²/592 ft²
  • ducha
  • 2 Camas Super King
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Opiniones reales de clientes

Opiniones de Agoda (30)Opiniones de Booking.com (66)
Estado/limpieza del hotel5.8
Servicios4.9
Ubicación8.3
Confort y calidad de la habitación6.4
Servicios5.9
Calidad-precio5.2
Ofrecido por viajeros reales de Agoda
Mostrando 25 comentarios de huéspedes verificados
12
5.6
NG de Singapur
Viaje en grupo
Familiar Deluxe
1 noche en julio de 2018
Disappointing service”
We reached at 4pm due to car breakdown, all were tired and needed a rest. Upon checking in, we were asked to wait for 30-40mins as room was not ready. Staffs were not able to provide helpful assistance, it was rather frustrating at the point. To top it off, we wanted to cancel our stay but our call to Agoda were on hold for 25mins to no avail. Our stay included dinner and breakfast. Dinner is a simple 5 course meal with only 2 choice, it’s either chicken or fish. Breakfast was Sri Lankan local breakfast, served to table as there were insufficient occupancy to make it a buffet. Food suited our palate so no complains on that. Room was clean and spacious.
Escrito el 09 julio 2018
8.8
Excelente
Nerida de Australia
Familia con niños mayores
Familiar Deluxe
1 noche en junio de 2018
A great spot in the heart of Ella”
This was a fabulous location for our exploring of beautiful Ella. It was close to the main street, restaurants, shops etc. You could walk to Little Adams Peak entry (we didn't as it was too hot). We didnt have breaky included so walked down the street for breaky. A festival was happening in Ella the night we stayed there so we had a great view of the action. A supermarket was next door which was very convenient. As a family of 5 we had 2 rooms. Would recommend it as a good central place to stay
Escrito el 06 julio 2018
7.6
Muy Bueno
Nicola de Sri Lanka
Viaje en pareja
Super Deluxe
1 noche en junio de 2018
Good location”
Great location. Food could be better. Room was comfortable. Staff very good.
Escrito el 03 julio 2018
2.0
Kamal de Líbano
Viaje en grupo
Familiar Deluxe
1 noche en enero de 2018
Worst experience”
Worst experience iv had in a while... staff are super unprofessional and disrespectful... Both the check in and the check out were a joke and we were about to miss our train due to that... their did not accept that we use two credits cards to pay the bill and weren’t nice about it at all. Would never reconsider visiting this hotel and wouldn’t advise anyone to...
Escrito el 10 enero 2018
3.6
Jasmina de España
Viaje en grupo
Super Deluxe
2 noches en diciembre de 2017
Poor service, dirty bed sheets and hotel under construction ”
No relation of value for money. The hotel was under construction and there was no pre-notice about the situation. When we arrived at the hotel, the bed linen were used and we asked them to change them. The service employee at the front desk was not helpful at all, rather spent time on his phone. What really worried us, is that the front desk was not occupied all the time and the room keys were left on the reception counter. Anyone could have had access to the rooms.
Escrito el 27 diciembre 2017
4.0
Dilrukshan de Sri Lanka
Viaje en pareja
Familiar Deluxe
1 noche en abril de 2017
Poor Service”
Hotel was not clean.Customer service was horrible. Nice location but the room stinks. Not recommended for anyone.
Escrito el 16 abril 2017
4.0
Aileen de Australia
Viaje en pareja
Super Deluxe
1 noche en febrero de 2016
Disappointment”
Thoroughly dissatisfied with the Ella Gap Hotel. Great location, but rude reception staff, filthy bathroom (felt unclean having a shower). The receptionist was incredibly rude to our Sri Lankan driver. He said about a week after we left that he felt like 'baggage', not human in the receptionist being rude to him. The only thing we enjoyed was 5th he breakfast - great, with the breakfast restaurant staff being enthusiastic and courteous.
Escrito el 15 marzo 2016
6.7
Bueno
Ronald de Estados Unidos
Viajero solo
Super Deluxe
2 noches en enero de 2016
Past, present and no future”
The Internet/tv in the room works always, the pool is great and the hotel has a great location.
This was a terrible stay, the food was almost non edible, getting anything done from the staff was a chore and young screaming children were allowed to run free early in the morning and apparently most of the day These were not Sri Lankan children, but European and should have been approached. Maybe there is new management.
Escrito el 05 enero 2016
4.3
Grant de Nueva Zelanda
Viaje en pareja
Super Deluxe
1 noche en febrero de 2015
Issue to fix”
Centrally located, with potential,
The hotel looks fresh and modern from the outside and as you go through the friendly check-in process. A closer look reveals many finishing details of the building not completed. The room seemed fine when we walked in and was a generous size. The problems soon start to appear though. There was no aircon (although all rooms were advertised with A/C), the garden view from the balcony was actually over an old building with a rusted iron roof and a local rubbish tip, the thin curtains were OK for privacy but blocked out no light, and the room had open vents to the corridor which allowed any noise from other guests to intrude at full volume. The TV did not work and there was no Wi-fi in the room. The Wi-fi from the lobby was intermittent and slow. To top it off, there was no hot water for a shower by 07:30 in the morning. It had all been used by a few guests making an early and noisy departure. The hotel needs to fix its many problems before it will prove value for money and has the potential to be a good option in the middle of Ella. However, as it currently stands it would rate as a poor value 2 star hotel.
Escrito el 20 febrero 2015
6.0
Peter de Irlanda
Viaje en pareja
Super Deluxe
1 noche en octubre de 2014
We gave it a chance despite the poor reviews”
Location is good, friendly welcoming guy at reception, no third thing
Room wasn't clean, drains were block, breakfast is poor and the place is noises and wifi poor. Pity as the location of the part finished hotel is good and it had the potential to be good but it's very poorly managed and maintained.
Escrito el 08 octubre 2014
7.3
Muy Bueno
Mahesh de Sri Lanka
Familia con niños pequeños
Familiar Deluxe
2 noches en agosto de 2014
There was no mini bar available in the room”
Location. We travelled by train and it's walking distance from the train station. 2. Hotel is located in the center of all attractions in Ella.
Escrito el 09 agosto 2014
6.3
Bueno
Peter de Reino Unido
Viaje en grupo
Super Deluxe
1 noche en julio de 2014
Very poor standard of finish”
Great location for walks in hills, good access to train & attentive staff
Hotel was adequate for needs if a little overpriced for overall standard of build and finish. Manager very overbearing with staff who were attentive although a little slow. Could be much better if the poor construction was finished and space used better.
Escrito el 13 julio 2014
10.0
Excepcional
Josephine de Reino Unido
Viaje en pareja
Super Deluxe
3 noches en enero de 2014
great hotel in a great place”
in town centre, motorbike hire or tut tut hire close by food & bars walking distance
had a great stay at Ella gap hotel we chose to hire a motor scooter for 3 days to cover our stay got lost a few time but saw the most amazing scenes this was the high light off our trip waterfalls breath taking scenery, we were going to Liptons seat & took to wrong turn the local doctor stopped put us on the right road, then we took the train from Ella to Colombo in the observation car it was amazing would recommend Ella & Ella gap hotel
Escrito el 18 junio 2014
4.3
berenger de Francia
Viaje en pareja
Super Deluxe
3 noches en abril de 2014
desapointed !”
nothing great
very disapointing. at first sightthe hotel looks brand new and apparently we were the only customer during the 3 nights. Receptionist had a really poor english and was barely able to understand us... arriving at the room everything looked ok....looking more into details we realised that half of the towel/bathroom items were missing... no worries this got fixed easily. arriving at the pool side we realised that it has obviously not been cleaned for some time.... not really happy since the pool was one of the reason i choosed to book this hotel. we came back to the room after a long day out to realised that the room hasn t been cleaned. apparently we had to ask at reception to have the room cleaned... but no one told us that before we complained. coming back after dinner at 10h30pm the hotel was closed ! and we were "locked" outside !
Escrito el 09 mayo 2014
6.7
Bueno
Nikolas de Estados Unidos
Viajero solo
Super Deluxe
1 noche en enero de 2014
Centrally located, but overpriced”
bed, location, no misquitos
The city itself is small. The hotel is centrally located. The room was great with a great bed and bathroom. However, it was overpriced.
Escrito el 12 febrero 2014
7.3
Muy Bueno
Jeannie de Estados Unidos
Viajero solo
Super Deluxe
1 noche en enero de 2014
Large, clean, modern rooms right in town center”
Clean, TV in room and lobby with grocery store
Nice, comfy stay in Ella. Newer and more modern than nearby homestays though the room prices were quite high compared for the area. The reception desk was not always manned and the wifi is only available in the lobby. Otherwise, comfortable stay in Ella.
Escrito el 08 enero 2014
5.0
Anne de Alemania
Viajero solo
Super Deluxe
2 noches en diciembre de 2013
Hotel is still a construction side! Very Noisy!!!”
Friendly Staff-Thats all!
Soon this hotel might become a nice SPA hotel in the otherwise more backpacker/budget traveller oriented Ella. For the time being, this hotel is still under construction and thus a very noisy place to stay. Major parts of the hotel aren't finished and/or up and running, e.g. the restaurant, lobby, bar, SPA area, third and fourth floor. During my 2 nights stay, building noise startet at latest 8:30 a.m. and went on past Christmas. This might not be important to the buddhist construction workers. But I planned having a relaxed and calm Christmas, this ist why I wanted to book a nice hotel especially for this time. At the moment I cannot recommend this hotel due to the mentioned problems plus the rooms rates are quite on the high prized level which would have been fine if it were not for the construction noise and the lack of basic hotel processees.
Escrito el 08 enero 2014
6.3
Bueno
Laura de Reino Unido
Viaje en grupo
Super Deluxe
1 noche en diciembre de 2013
Ella - grotty town but good access to walks”
Clean room, free wifi, centrally located
The hotel is unfinished so it felt a bit like staying on a building site. Also the hotel design is very open so it means that it's very cold especially at night. The room was ok with all mod cons and the bed was comfy. Bathroom ok too although the hot water did not work in the shower only the wash basin. Breakfast was below average. Perhaps once the hotel is finished it will improve as there are lots of amenities (pool, supermarket, pub etc).
Escrito el 06 enero 2014
7.3
Muy Bueno
jean de Francia
Familia con niños pequeños
Super Deluxe
2 noches en agosto de 2014
peu mieux faire”
gentillesse du personnel , emplacement et serviabilité
Il n y avait pas de cle pour fermer le balcon de la chambre, pas de wifi en etat de marche, la piscine pourrait etre un peu plus propre, dans la cage d escalier c est une decharge, et le rapport qualité prix un peu eleve. Le personel quant a lui est tres agreable
Escrito el 15 agosto 2014
6.7
Bueno
Hetty de Países Bajos
Familia con niños mayores
Super Deluxe
3 noches en agosto de 2014
Nieuw hotel op centrale plek ”
Ligging
Mooi hotel op centrale plek in Ella. Het hotel is prachtig qua gebouw( sommige delen nog niet af). Ontvangst erg vriendelijk en voorkomend. Helaas is het hotel heel erg gehorig door alle open verbindingen. Er werd door het personeel ( en manager) niet opgetreden tegen een groep mensen die 3 avonden( heel) erg veel overlast bezorgden, waardoor we dit zelf moesten doen ( en andere gasten ook). Vervelend en niet passend bij zo'n groot hotel. Ontbijt is oké. Geen diner in hotel gedaan omdat er in de buurt zelf heel veel leuke restaurantjes zitten.
Escrito el 17 agosto 2014
12
Este alojamiento es muy popular, ¡no te lo pierdas!

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