Reservar ahora: Promenade Hotel Kota Kinabalu

Muy Bueno
Basado en 3916 opinionesVer opiniones de los huéspedes
7.7
Un 90 % nos recomendaría a un amigo

Opiniones reales de clientes

Opiniones de Agoda (3916)Opiniones de Booking.com (1170)
7.7
Muy Bueno
Basado en 3916 opiniones
Seleccione el tipo de cliente
Estado/limpieza del hotel7.6
Servicios7.5
Ubicación8.4
Confort y calidad de la habitación7.5
Servicios7.5
Calidad-precio7.6
Ofrecido por viajeros reales de Agoda
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Mostrando 3004 comentarios de huéspedes verificados
10.0
Excepcional
Vanitha de Malasia
Familia con niños pequeños
Superior
1 noche en mayo de 2018
A Very Pleasant Stay!”
Very comfortable stay. Breakfast was nice too. Very spacious bathroom and shower pressure was too good. Kids enjoyed their stay in the hotel. Overall Excellent!
Escrito el 04 mayo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We're delighted to know that you and your kids had a comfortable and enjoyable stay with us. Thank you for your compliments on our breakfast spread and bathroom. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
6.4
Bueno
Wen de Singapur
Viaje en pareja
Superior
3 noches en abril de 2018
rooms poorly maintained”
the non-smoking room i stayed in had a faint cigarette smell and the carpet had black stains all over, which i think are cigarette burn marks. black molds were all over the silicon joints in the bathroom fittings.
Escrito el 03 mayo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.0
Excelente
Nor de Malasia
Viaje en pareja
Junior Suite
4 noches en abril de 2018
Nice sea view, large room”
Food average...wifi so slow but it ok bcos im just using my own mobile data....hotel parking had to pay rm4 per entry/ day so we just park outside...they should give free parking to their guest just like other hotel i had stay e.g. Pullman Hotel Kuching
Escrito el 30 abril 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities accompanied by the breathtaking sea view. With regards to the parking fee, kindly be informed that we have implemented this system for a number of years as a way to deter non-hotel guests / outsiders from occupying our limited basement parking space the whole day, which defeats the purpose for us to offer this as one of the hotel facilities. Hence, the RM4 per entry. We sincerely believe that this rate is still relatively the lowest as compared to other hotels around that provide similar parking facilities. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
6.8
Bueno
ezni de Malasia
Viajero de negocios
Superior
1 noche en diciembre de 2017
Bueno”
good
Escrito el 29 abril 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
Respondida el 22 mayo 2018
Promenade Hotel Kota Kinabalu
4.8
SYED de Malasia
Familia con niños pequeños
Deluxe
3 noches en abril de 2018
Aceptable”
The "Front Office" service is slow and not customer friendly ......long queue ...have to stand for long time while waiting !!!
Escrito el 23 abril 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
10.0
Excepcional
nurul de Malasia
Viaje en pareja
Deluxe
1 noche en abril de 2018
love so much this hotel, stayed there twice”
easy, middle of town, infront have shopping complex, but the services a bit slow
Escrito el 16 abril 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are delighted to know that you love staying in our hotel. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We appreciate your constructive feedback and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
7.2
Muy Bueno
Josephine de Malasia
Familia con niños mayores
habitación superior
1 noche en abril de 2018
Muy Bueno”
Executive reservation got special floor for check in and check out. Its good
Escrito el 16 abril 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you like the benefits that we provided to our Club Floor guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.0
Excelente
CHUN de Malasia
Viajero de negocios
Deluxe
1 noche en abril de 2018
The location is great ”
The hotel is not just near the sea front, there are also shopping malls nearby.
Escrito el 14 abril 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.4
Excelente
CHUN de Malasia
Viajero de negocios
Deluxe
1 noche en abril de 2018
Value for money for a 5 star hotel”
I found the price reasonable for a 5 star hotel.
Escrito el 14 abril 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. For your kind info, we are a 4 star hotel. Nevertheless, we are gratified and would like to thank you for the compliment. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
7.6
Muy Bueno
CHUN de Malasia
Viajero de negocios
habitación superior
1 noche en abril de 2018
Clean room and well maintained ”
Although this is an old hotel, the hotel rooms are well maintained and clean.
Escrito el 14 abril 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Thank you for your compliments. We are confident that your kind words would boost our team's morale and motivate them to excel in performing their duties and responsibilities. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
7.6
Muy Bueno
CHUN de Malasia
Viajero de negocios
Deluxe
1 noche en abril de 2018
The location is great ”
The location is a good selling point as it is just opposite the waterfront.
Escrito el 14 abril 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
4.8
Timothy de Malasia
Viaje en pareja
Deluxe
1 noche en julio de 2017
Aceptable”
There was loud sound coming from the aircond so had to get them to change our room.
Escrito el 11 abril 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
9.2
Excepcional
Rezebel de Malasia
Viajero de negocios
Superior
1 noche en abril de 2018
rooms were great, location was good”
bedsheets & towels were not as clean as should have been
Escrito el 08 abril 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We appreciate your constructive feedback and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.4
Excelente
Karla de China
Familia con niños pequeños
Junior Suite
5 noches en abril de 2018
Great location”
We stayed for 5 nights in a junior suite with ocean view. Our room was big and comfortable minus the carpet. It was very dirty and needs a good cleaning or to be replaced. There were also little bugs flying around the trash can when we entered our room. The positive is it’s location. You can walk to different malls, eateries, and the waterfront easily. We enjoyed the pool, fitness center and breakfast. The staff was friendly and helped when asked. We would stay here again.
Escrito el 07 abril 2018
Dear Karla, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Indeed, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centers are within reach. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. With regards to the issues that you raised, we wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK
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Promenade Hotel Kota Kinabalu
9.6
Excepcional
Chui de Malasia
Viajero de negocios
Junior Suite
2 noches en abril de 2018
Value to stay”
Location is good, hotel very clean and variety of breakfast .. will come back for future
Escrito el 06 abril 2018
Dear Chui, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Indeed, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.4
Excelente
kuan de Malasia
Viaje en pareja
Deluxe
1 noche en marzo de 2018
Good in overall ”
Pros -walking distance to waterfront..welcome seafood etc -Thank to front desk Margaret for great service Cons - full of China crowd - cleanliness need to be improved - besides Margaret.. Other front desk needed to improve..lacking of smiles and I attentive I have stayed at promenade kk and bintulu for more than 10times.. the quality has dropped
Escrito el 06 abril 2018
Dear Kuan, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Indeed, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. Thank you for your compliments on our Assistant Guest Service Manager, Ms. Margaret, who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We appreciate your constructive feedback and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hote
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Promenade Hotel Kota Kinabalu
8.4
Excelente
BALBINO de Malasia
Familia con niños pequeños
Suite Promenade Deluxe
2 noches en diciembre de 2017
Excelente”
Good location and very convenient
Escrito el 05 abril 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. Thank you for taking the time to review our property, your feedback is very much valued. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
6.4
Bueno
Henky de Malasia
Familia con niños pequeños
Habitación Deluxe Club
1 noche en abril de 2018
Good location but service is bad.”
First impression matter. My first time staying here and i can say 90% of staff is unfriendly. No greetings,especially from counter reception. They kept us waiting without informing or even smile,they gave u a one kind of look like we owe them money. I chose this hotel and this will be my last,Just remember there are better hotels around and we got the option not to return due to this issues. My first check in is a suite,but no fruits or can drink given. Then the next day i changed my room to deluxe there is a fruits on plate and few cans of drink in chiller. Sub standard ? Last but not least,service does matter,and i will never return here again.
Escrito el 04 abril 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We would like to sincerely apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. Thank you for taking the time to review our property, your feedback is very much valued. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.4
Excelente
Mohd de Malasia
Viajero de negocios
Habitación Deluxe Club
2 noches en abril de 2018
Very good”
Very satisfied and definitely will come again
Escrito el 04 abril 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you had a good stay with us. Thank you for taking the time to review our property, your feedback is very much valued. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.0
Excelente
ismail de Brunéi
Familia con niños mayores
Junior Suite
3 noches en marzo de 2018
Muy Bueno”
One of the best hotel ive ever stayed. The hotel staff were friendly and helpful. Nice place and convinient to walk around. Surely will choose promenede hotel again. Good jod promenede.
Escrito el 03 abril 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Indeed, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
10.0
Excepcional
Nur de Malasia
Viajero de negocios
Deluxe
1 noche en marzo de 2018
superb”
great
Escrito el 02 abril 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you have a great stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
Respondida el 18 abril 2018
Promenade Hotel Kota Kinabalu
6.8
Bueno
Nurafiqah de Malasia
Familia con niños pequeños
Deluxe
1 noche en marzo de 2018
Lantai tandas kotor ”
Lantai tandas tu kotor n licin...BAHAYA sangat....staff suma frenly...tu jak.
Escrito el 01 abril 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
10.0
Excepcional
Dennis de Malasia
Viajero de negocios
Superior
4 noches en marzo de 2018
Great Experience ”
Comfortable and have a nice view. Great hotel and nearby shopping mall.
Escrito el 01 abril 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you had a comfortable stay with us. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
6.8
Bueno
Christine de Filipinas
Viajero solo
Superior
2 noches en marzo de 2018
Generally okay, but still needs more improvement. ”
Tissue rolls don’t get replenished unless asked. When rooms are made up, it merely involved a change of bath towels and beds made up. Everything else remained the way you left it. Staff were literally just standing by the doors and did not offer any help in carrying or loading luggages to taxis or cabs. Dining tables took long to be cleaned during breakfast buffet. Also need to train staff more on making good cocktails. The mojito I ordered is NOT a mojito. But if you’re looking for a decent place to stay, Promenade is good and food is definitely yummy. Just don’t expect your typical 4-star treatment. Services were relatively 2-star.
Escrito el 31 marzo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.0
Excelente
Fauziana de Malasia
Viajero de negocios
Deluxe
1 noche en marzo de 2018
Muy Bueno”
They upgraded my room to Junior suite with ocean view. Very good and convenience place to stay for those who fly to Kota Kinabalu, just walking distance to Medan Selera, Mall and of course the Philippine Market.
Escrito el 30 marzo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We hope you've enjoyed your stay in our Junior Suite. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.0
Excelente
Fauziana de Malasia
Viajero de negocios
Deluxe
1 noche en marzo de 2018
Muy Bueno”
Convenience place to stay.
Escrito el 30 marzo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Yes, we couldn’t agree with you more that our hotel’s strategic location is definitely a convenient place to stay in Kota Kinabalu as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
10.0
Excepcional
Kenny de Malasia
Viajero de negocios
Habitación Deluxe Club
1 noche en marzo de 2018
Excellent for my business trip”
The actual room is much better than how I perceived from the photos here. I especially like the desk and the chair in the room, enabled me to work many hours comfortably. Wi-Fi was great during my entire stay, consistent WiFi speed around 8 Mbps. Definitely come back again.
Escrito el 30 marzo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our newly renovated room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities. Great to know that our room amenities have been a great help to you. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
6.8
Bueno
Dennis de Malasia
Viaje en pareja
Superior
1 noche en marzo de 2018
poor check in and cafeteria service”
only 1 receptionist to attend to long q of guest and taking too long time for each check in. cafeteria serving breakfast most tables left uncleaned and not prepared wit utensils.
Escrito el 29 marzo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
9.2
Excepcional
Evelyn de Brunéi
Viajero solo
Habitación Deluxe Club
1 noche en marzo de 2018
My preferred hotel. ”
I always try and stay at Promenade. Staff are always welcoming and helpful. Very clean, quiet room with a great bed! Close to food and shops. Great view of the sea front.
Escrito el 28 marzo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our newly renovated room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities accompanied by the breathtaking sea view. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. Indeed, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.8
Excelente
Denise de Filipinas
Viaje en pareja
Superior
2 noches en marzo de 2018
Nice Hotel with Good Location”
Pros: Nice and clean hotel, Located across Oceanus Mall (not so good to shop but many seaview restos) and eateries and convenience stores at the back, Walking distance to small budget friendly malls (Plaza Wisma and Centerpoint about 5-7 minute walk) and high-end Imago Shopping Mall (about 10-15 minute walk), Delicious desserts with 40%off after 6pm, With convenience store inside the hotel, Taxis on queue with fixed rate of RM15 within the area, Transfer to airport can be arranged at RM30, Has soft comfy pillows, Lounge features Exclusive Trio who performs well and sings different dialects including Tagalog, With small-sized swimming pool located at the ground floor beside the Promenade Coffee Shop Cons: Poor wifi connection in the room, Breakfast buffet has several selections but almost the same everyday - I asked for a noodle soup but was given a clear soup, Elevator door closes quickly, Daily supply of bottled water, toilet paper and toothbrush upon request.
Escrito el 28 marzo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our property.Indeed, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We appreciate your constructive feedback and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
6.4
Bueno
Clare de Malasia
Familia con niños mayores
Superior
3 noches en marzo de 2018
Good but need improvement ”
This is my 2nd time staying in this hotel. Love the location the only setback is the cleanliness of the rooms & it’s bathrooms and the toiletries were not replenish when we check in the rooms. I hope they improve the room cleanliness n the rest are all good.
Escrito el 26 marzo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Indeed, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We appreciate your constructive feedback and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.0
Excelente
SAILESH de Malasia
Familia con niños pequeños
Superior
2 noches en marzo de 2018
Muy Bueno”
good location. love the room interior. food from fnb is expensive.
Escrito el 26 marzo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
10.0
Excepcional
Daniel de Malasia
Viajero de negocios
Deluxe
3 noches en marzo de 2018
Central”
In the middle of everything (shopping, food and entertainment). Hotel with all facilities and good restaurant and pub.
Escrito el 24 marzo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our hotel. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.0
Excelente
Norhaniza de Malasia
Familia con niños pequeños
Suite Promenade Superior
4 noches en noviembre de 2017
-”
-
Escrito el 23 marzo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
Respondida el 18 abril 2018
Promenade Hotel Kota Kinabalu
4.8
wui de Singapur
Viajero de negocios
Deluxe
3 noches en marzo de 2018
Bad stay experience”
Check in staff didnt take deposit - so i had to pay room service by cash. The Wi-fi auto shuts down at 10.00pm on weekends. Experienced it 02 nights in a row. No work gets done. And you call the recep; they treat you like a IT idiot. No solutions + bad attitude. Non- smoking floor is non-existence. Rowdy guests + smoking at non-smoking floors are ignored. NOT going back again.
Escrito el 13 marzo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We hope for another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.4
Excelente
Peck de Singapur
Viajero de negocios
Superior
1 noche en marzo de 2018
Will keep bags if you go on adventure”
climbed Mount Kinabalu overnight, checked in then out, then in again (price difference due to no- breakfast). concierge kept bag and jacket no problems. pool, gym, decent but not opulent buffet breakfast. good location, but KK isn't a hugely inconvenient city. good video despite the usual tour groups
Escrito el 12 marzo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
9.6
Excepcional
Mawaddah de Malasia
Familia con niños pequeños
Deluxe
3 noches en marzo de 2018
They upgraded my room to junior suite”
I booked deluxe room for 4 days and 3 nights. But i was shocked when they gave us junior suite with 1 living room, 1 bedroom, dressing room and spacious. I was so happy because the room facing the beautiful seaview. You can watch sunset from the suite.
Escrito el 11 marzo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad that you loved your upgrade and the view from your room. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
9.2
Excepcional
Anne de Malasia
Viajero de negocios
Superior
2 noches en noviembre de 2017
Satisfied customer”
Room are so comfortable..and hotel location is near to the city centre.
Escrito el 08 marzo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities accompanied by the breathtaking sea view. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
10.0
Excepcional
Adib de Malasia
Viajero de negocios
Superior
2 noches en febrero de 2018
Breakfast buffet”
Its was havoc during the buffet breakfast. Too many people that cause many table not clean fast enough. People have to wait for the table to be clean.
Escrito el 02 marzo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
6.8
Bueno
Farah de Malasia
Viajero de negocios
Superior
2 noches en febrero de 2018
OK hotel by the sea.”
Booked Promenade for 2 nights for work. Hotel is a bit dated - although read that they had refurbished the rooms. Corridors were musty smelling although I was staying at a non-smoking floor. Rooms has all the necessary items: coffee & tea making facilities, iron & board, toiletries. Breakfast spread was OK. Location of hotel is handy for outside food as well if you want to eat out.
Escrito el 02 marzo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
9.6
Excepcional
Myongjeung de Malasia
Viajero de negocios
Deluxe
1 noche en febrero de 2018
Fish Curry was dried”
What is that for RM10 per night? Hotel should take care of this extra charge.
Escrito el 02 marzo 2018
Dear Myongjeung, Kindly be informed that effective 1st September 2017, Tourism Tax at RM10.00 nett per room per night will be collected upon check-in. This rate is only imposed on foreign tourists, which excludes permanent residents of Malaysia and foreigners holding working permits issued by local Immigration Department of the same city or district. We appreciate your constructive feedback and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
9.2
Excepcional
Kun de Corea del Sur
Viaje en grupo
Suite Promenade Deluxe
1 noche en febrero de 2018
very good reasonable price”
we booked a room on 11th floor (club room) quite reasonable because they offered a sunset buffet & bar. really liked it. there is some sort of smell all around this hotel. we didn't care, but someone who's sensitive about these matters should be cautious about this before booking this hotel.
Escrito el 01 marzo 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad that you enjoyed the privileges that we give to our Club Floor guests. We appreciate your constructive feedback and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
2.0
Khairol de Malasia
Viajero de negocios
Superior
2 noches en febrero de 2018
Aceptable”
I did not get the room that i booked
Escrito el 28 febrero 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. For your information, your room was upgraded from Superior room to Deluxe room with sea view. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
7.6
Muy Bueno
RAFIDAH de Malasia
Viajero de negocios
Superior
1 noche en febrero de 2018
Convenient place to stay-highly recommended!”
Within the vicinity of shopping and seafood haven like pasar sinsuran and todak night market. Therefore, guests can easily get around using Grab at cheap fares. Hotel rooms look like newly renovated and clean. Our luggage can also be kept at the hotel after checking out -properly guarded by friendly hotel staffs. Aside from the lingering moldy odors around lifts and corridors, this hotel is highly recommended.
Escrito el 26 febrero 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Yes, we couldn’t agree with you more that our hotel’s strategic location is a convenient place to stay in Kota Kinabalu as most financial, shopping, food and entertainment centres are within reach. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
10.0
Excepcional
Joey de Malasia
Viajero de negocios
Junior Suite
1 noche en marzo de 2017
Good hotel in Good location”
very convenient if you love to shop
Escrito el 23 febrero 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
9.2
Excepcional
Adeline de Malasia
Familia con niños mayores
Deluxe
4 noches en febrero de 2018
Strategic location”
Too many rude China tourists
Escrito el 22 febrero 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.8
Excelente
Wong de Malasia
Viaje en grupo
Deluxe
2 noches en febrero de 2018
Holiday in KK”
Lovely hotel with efficent staff.
Escrito el 22 febrero 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
9.2
Excepcional
Kee de Malasia
Familia con niños pequeños
Superior
1 noche en diciembre de 2017
Good! ”
will be back again
Escrito el 22 febrero 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
Respondida el 19 abril 2018
Promenade Hotel Kota Kinabalu
8.4
Excelente
Brian de Reino Unido
Viajero solo
Deluxe
5 noches en febrero de 2018
5 night stop over.”
The bedrooms have all been refurbished since my last visit. Had room with sea view. Very comfortable king size bed. Only draw back was the noise from Chinese families who speak very loudly. (school holiday time)
Escrito el 18 febrero 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Great to know that you liked our bed. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
9.6
Excepcional
Wong de Malasia
Viaje en grupo
Deluxe
1 noche en febrero de 2018
Holiday break”
Our room is nice and comfortable. However 1 electrical socket not working and bed sheet has mild stains. There are many sockets to use for charging. View from room is ok. Can see the water front
Escrito el 18 febrero 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback and wish to apologize for the inconvenience and discomfort caused. For improvement purposes, could you let us know what's your room or booking number? We look forward to your reply and another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu