¡Este alojamiento tiene una demanda muy alta!
12 viajeros han reservado hoy mismo.
Este establecimiento ha sido premiado por ser uno de los más elegidos por los viajeros de Agoda en 2024.

Agoda Preferred recomienda alojamientos fiables y verificados que tienen una relación sólida y duradera con Agoda y que cumplen con una serie de criterios.
Cada establecimiento indica su categoría para orientar a los clientes acerca del nivel de instalaciones, servicios y comodidades que pueden encontrar en él.





Wifi Gratis
Aparcamiento
Spa
Servicio de recepción 24 h
Gimnasio
Restaurante
Hora feliz
parque temático
12 viajeros han reservado hoy mismo.
Según 15,846 opiniones reales
9.0
9.0
8.9
8.8
8.5
8.4
Cerca de medios de transporte
•
KTM Train Station - Setia Jaya está a 1.37 km
•
Mydin Persiaran Subang Permai Station está a 1.99 km
Valoración de la ubicación
Hay 110 sitios a corta distancia a pie
| Calidad-precio | 8.4 |
| Distancia al centro de la ciudad | 20km |
| Valoración de la ubicación | 9.0 |
| Aeropuerto más cercano | Aeropuerto de Sultan Abdul Aziz Shah (SZB) |
| Distancia al aeropuerto | 8.7 km |
8.7
Excelente
Vistas: a la ciudad
9.5
Excepcional
Vistas: Vistas al parque
Vistas: Vistas al exterior
Vistas: a la ciudad
2 Dormitorios
2 Baños
Vistas: Vistas al parque
2 Dormitorios
2 Baños
9.5
Excepcional
Vistas: a la ciudad
9.4
Excepcional
Vistas: Vistas a la piscina
9.2
Excepcional
Vistas: a la ciudad
Sunway Resort Hotel ofrece múltiples opciones de ocio que incluyen bolera y parque acuático para tu disfrute durante tu estancia aquí.
Cuando estés de vacaciones con tu familia, tus hijos también podrán divertirse en las instalaciones deportivas y recreativas que ofrece Sunway Resort Hotel, como parque infantil.
Durante tu estancia en Sunway Resort Hotel, disfruta de una velada o salida nocturna en Club 9 Pool, Little Bally Cafe o Mark's Place para aprovechar al máximo el ambiente nocturno.
El personal de Sunway Resort Hotel puede hablar hasta 6 idiomas que incluyen inglés y chino (mandarín) para los huéspedes que hablen estos idiomas. Consulta en la sección Productos y servicios la categoría Idiomas hablados para saber qué otros idiomas se hablan en este alojamiento.
Sunway Resort Hotel acepta hasta 4 opciones, ente ellas, opciones de pago con tarjeta como American Express Efectivo, Visa y MasterCard.
Los anteriores viajeros de negocios han dado a Sunway Resort Hotel una puntuación media de 8.4. Puedes consultar con más detalle las reseñas y comentarios de los viajeros filtrando un perfil específico en la sección de opiniones.
Las familias con niños/as mayores verificadas han dado a Sunway Resort Hotel una puntuación media de 8.7. Puedes consultar con más detalle las reseñas y comentarios de los viajeros filtrando un perfil específico en la sección de opiniones.
Los anteriores viajeros locales han dado a Sunway Resort Hotel una puntuación media de 9.2. Puedes consultar con más detalle las reseñas y comentarios de los viajeros de este alojamiento en la sección de opiniones.
El barrio de Sunway Resort Hotel es Bandar Sunway, aquí hay restaurantes de moda como K Fry Urban Korean Sunway Pyramid.
Sus instalaciones y servicios para eventos hacen de Sunway Resort Hotel una opción ideal para organizar conferencias y reuniones. Este alojamiento tiene 60 recintos a tu disposición y puede acomodar hasta 300 personas. También cuenta con proyector/pantalla LED para que tus reuniones de negocios o eventos sean un éxito.
El aeropuerto más cercano al Sunway Resort Hotel es Aeropuerto de Sultan Abdul Aziz Shah, a 9.0 km.

Descubre el Lujo del Sunway Resort Hotel en Kuala Lumpur
Ubicado en el vibrante corazón de Kuala Lumpur, el Sunway Resort Hotel se erige como un oasis de lujo y confort. Renovado en 2021, este hotel de cinco estrellas ofrece a sus huéspedes una experiencia única, combinando la elegancia contemporánea con la calidez de la hospitalidad malaya. Con 460 habitaciones exquisitamente diseñadas, el Sunway Resort Hotel es el destino ideal tanto para viajeros de negocios como para familias que buscan una escapada inolvidable.
A tan solo 20 kilómetros del bullicioso centro de la ciudad y a 45 minutos del aeropuerto, el hotel ofrece una ubicación estratégica que permite explorar fácilmente las maravillas de Kuala Lumpur. Los huéspedes pueden disfrutar de un cómodo check-in a partir de las 3:00 PM y un relajante check-out hasta las 12:00 PM, asegurando una estancia sin preocupaciones. Además, el Sunway Resort Hotel es amigable con las familias, permitiendo que los niños de entre 3 y 11 años se alojen de forma gratuita, lo que lo convierte en una opción perfecta para unas vacaciones familiares llenas de diversión y aventura.
Instalaciones de Entretenimiento en Sunway Resort Hotel
El Sunway Resort Hotel en Kuala Lumpur no solo es un destino de lujo para descansar, sino que también ofrece una variedad de instalaciones de entretenimiento que garantizan una experiencia memorable para todos sus huéspedes. Desde boutiques elegantes hasta tiendas de regalos, el hotel cuenta con una selección de tiendas que permiten a los visitantes explorar y adquirir productos únicos. Ya sea que busques un atuendo de moda, accesorios de lujo o recuerdos especiales para llevar a casa, las opciones son variadas y de alta calidad.
Además, el hotel alberga un encantador salón donde los huéspedes pueden relajarse y disfrutar de un ambiente acogedor. Este espacio es perfecto para socializar, disfrutar de una bebida refrescante o simplemente pasar un tiempo agradable con amigos y familiares. Con estas instalaciones de entretenimiento al alcance de la mano, Sunway Resort Hotel se convierte en un lugar ideal para aquellos que buscan combinar el lujo con la diversión durante su estancia en Kuala Lumpur.
Instalaciones Deportivas del Sunway Resort Hotel
En el corazón del vibrante Sunway Resort Hotel, los amantes del deporte encontrarán un paraíso de actividades diseñadas para mantener el cuerpo en movimiento y la mente enérgica. El moderno gimnasio, equipado con maquinaria de última generación, ofrece un espacio ideal para quienes desean mantenerse en forma durante su estancia. Con vistas inspiradoras y un ambiente motivador, los huéspedes pueden disfrutar de una variedad de equipos de cardio y pesas, perfectos tanto para principiantes como para atletas experimentados.
Además de su gimnasio, el hotel cuenta con una emocionante bolera que promete diversión para toda la familia. Con varias pistas disponibles, los visitantes pueden disfrutar de un juego amistoso o desafiar a sus amigos a una competencia amistosa. Y para aquellos que buscan una experiencia más refrescante, el parque acuático del hotel es una opción inigualable. Con toboganes emocionantes y áreas de juego acuáticas, es el lugar perfecto para relajarse y disfrutar bajo el sol, haciendo de cada día una aventura inolvidable en el Sunway Resort Hotel.
Instalaciones Convenientes del Sunway Resort Hotel
El Sunway Resort Hotel en Kuala Lumpur se distingue por sus excepcionales instalaciones convenientes que garantizan una estancia sin preocupaciones. Con un servicio de habitaciones disponible las 24 horas, puedes disfrutar de una deliciosa comida en la comodidad de tu habitación en cualquier momento del día. Además, el hotel ofrece un servicio de lavandería y limpieza en seco, asegurando que siempre luzcas impecable durante tu estancia. Para mayor tranquilidad, los huéspedes pueden utilizar las cajas de seguridad para guardar sus objetos de valor y disfrutar de la atención personalizada del conserje, quien está siempre dispuesto a ayudar con cualquier solicitud o recomendación.
La conectividad es fundamental en el Sunway Resort Hotel, donde el acceso a Wi-Fi gratuito está disponible en todas las habitaciones y en las áreas públicas, permitiéndote estar siempre conectado. Los huéspedes que buscan un toque de exclusividad pueden disfrutar del acceso al salón ejecutivo, un espacio diseñado para ofrecer comodidad y privacidad. Además, el hotel facilita el registro y la salida exprés, así como el almacenamiento de equipaje, lo que permite una experiencia fluida y sin complicaciones. El servicio de limpieza diaria asegura que tu habitación esté siempre fresca y acogedora, permitiéndote relajarte y disfrutar de tu estancia al máximo.
Facilidades de Transporte en Sunway Resort Hotel
El Sunway Resort Hotel en Kuala Lumpur ofrece una variedad de instalaciones de transporte que garantizan una experiencia cómoda y sin complicaciones para todos sus huéspedes. Desde el momento de su llegada, los visitantes pueden disfrutar de un servicio de traslado al aeropuerto, que les permite comenzar su estancia con total tranquilidad. Además, el hotel cuenta con un servicio de taxi disponible, facilitando el acceso a los principales puntos de interés de la ciudad y sus alrededores.
Para aquellos que desean explorar la belleza de Kuala Lumpur, el Sunway Resort Hotel ofrece servicios de excursiones que permiten descubrir los lugares más emblemáticos y disfrutar de la rica cultura de Malasia. Los huéspedes también pueden beneficiarse de un servicio de transporte en autobús, que conecta el hotel con diversas atracciones locales. Para quienes viajan en coche, el hotel dispone de un aparcamiento en el lugar, aunque se aplican cargos por el uso de este servicio. Con estas excelentes opciones de transporte, el Sunway Resort Hotel se asegura de que cada visita sea memorable y sin estrés.
Instalaciones de Habitaciones en Sunway Resort Hotel
En el Sunway Resort Hotel, cada habitación está diseñada para ofrecer el máximo confort y conveniencia, asegurando que cada estancia sea memorable. Con aire acondicionado para mantener una temperatura agradable en todo momento, los huéspedes pueden relajarse y disfrutar de su espacio personal. Además, las suaves batas de baño están disponibles para que te sientas como en un verdadero refugio de lujo. Cada día, recibirás un periódico de cortesía que te mantendrá al tanto de las últimas noticias, mientras que los amantes del cine pueden disfrutar de una selección de películas en casa, perfectas para una noche tranquila en la habitación.
Las habitaciones están equipadas con un televisor que ofrece canales por satélite y cable, brindando una variedad de opciones de entretenimiento para todos los gustos. Para aquellos que desean disfrutar de un refrigerio, un mini bar está disponible, junto con un refrigerador para mantener tus bebidas y snacks frescos. Además, el hotel proporciona un secador de pelo y artículos de tocador de calidad, asegurando que cada detalle esté cuidado para tu comodidad. En Sunway Resort Hotel, cada habitación es un oasis de relajación y modernidad, ideal para disfrutar de una escapada inolvidable en Kuala Lumpur.
Delicias Culinarias en Sunway Resort Hotel
En el Sunway Resort Hotel, cada comida se convierte en una experiencia memorable gracias a sus excepcionales instalaciones gastronómicas. Los huéspedes pueden disfrutar de un servicio de habitaciones disponible las 24 horas, lo que les permite deleitarse con una variedad de platos en la comodidad de su habitación, ideal para quienes desean relajarse después de un día explorando Kuala Lumpur.
El hotel también cuenta con una acogedora cafetería, perfecta para disfrutar de un café recién hecho o un delicioso refrigerio en cualquier momento del día. Además, el restaurante del hotel ofrece un buffet de desayuno diario que satisface todos los paladares, desde opciones locales hasta internacionales, asegurando que cada mañana comience de la mejor manera. Con un enfoque en la calidad y la variedad, las instalaciones gastronómicas del Sunway Resort Hotel prometen deleitar a cada visitante.
Habitaciones del Sunway Resort Hotel
El Sunway Resort Hotel ofrece una variedad excepcional de habitaciones diseñadas para adaptarse a las necesidades de todos los viajeros. Desde la elegante Business Suite de 40 metros cuadrados con una cama King, hasta la espaciosa Presidential Suite de 212 metros cuadrados, que combina lujo y comodidad con una cama King y dos camas individuales. Las familias disfrutarán del Family Fun Suite de 45 metros cuadrados con dos camas Queen, o del Family Terrace Room de 55 metros cuadrados, ideal para compartir momentos inolvidables. Para quienes buscan un retiro más exclusivo, el Premier Suite de 80 metros cuadrados y el Sunway Grand Suite de 125 metros cuadrados ofrecen un espacio generoso y sofisticado. Además, el hotel cuenta con opciones como el Executive Suite de 58 metros cuadrados y el Deluxe Room de 30 metros cuadrados, que garantizan una estancia placentera. Aquellos que prefieren un ambiente más privado pueden optar por las villas, como la One Bedroom Villa de 102 metros cuadrados o la Two Bedroom Villa de 193 metros cuadrados, perfectas para unas vacaciones en familia o con amigos.
Explora Bandar Sunway: Un Paraíso de Diversión y Cultura en Kuala Lumpur
Situado en el vibrante corazón de Kuala Lumpur, Bandar Sunway es un destino que combina la modernidad con la tradición, ofreciendo a los visitantes una experiencia única y memorable. Este dinámico suburbio es famoso por su icónico Sunway Lagoon, un parque temático y acuático que promete diversión para toda la familia. Con atracciones que van desde emocionantes montañas rusas hasta relajantes piscinas de olas, Sunway Lagoon es el lugar ideal para disfrutar de un día lleno de aventuras. Además, la proximidad del hotel a este atractivo hace que sea fácil para los huéspedes sumergirse en la diversión sin complicaciones.
Más allá de las atracciones de entretenimiento, Bandar Sunway también es un centro cultural que refleja la diversidad de Malasia. Los visitantes pueden explorar el vibrante mercado de Sunway Pyramid, conocido por su distintiva arquitectura en forma de pirámide y su amplia gama de tiendas, restaurantes y opciones de entretenimiento. Aquí, se pueden degustar delicias locales y platos internacionales, mientras que las diversas actividades culturales y eventos festivos ofrecen una visión auténtica de la vida malaya. Con su mezcla de diversión, cultura y gastronomía, Bandar Sunway es un lugar que invita a los viajeros a descubrir lo mejor de Kuala Lumpur.
Cómo llegar al Sunway Resort Hotel desde el Aeropuerto de Kuala Lumpur
El Sunway Resort Hotel, un lujoso destino en Bandar Sunway, Kuala Lumpur, es fácilmente accesible desde los aeropuertos cercanos, siendo el Aeropuerto Internacional de Kuala Lumpur (KLIA) el más utilizado. Al llegar a KLIA, los viajeros pueden optar por varias opciones de transporte. Una de las más convenientes es el servicio de tren KLIA Ekspres, que conecta el aeropuerto con la estación de tren de Kuala Lumpur Sentral en aproximadamente 28 minutos. Desde allí, los visitantes pueden tomar un taxi o un servicio de transporte privado que los llevará directamente al hotel en unos 30 minutos, disfrutando de un viaje cómodo y rápido a través de la vibrante ciudad de Kuala Lumpur.
Otra opción es el servicio de autobús, que ofrece una alternativa económica. Varias compañías de autobuses operan desde KLIA hasta diferentes puntos de la ciudad, incluyendo Bandar Sunway. Una vez que llegues a la estación de autobuses de Pudu Sentral, puedes tomar un taxi o un Grab, una popular aplicación de transporte en Malasia, para completar el último tramo de tu viaje hacia el Sunway Resort Hotel. Esta opción es ideal para aquellos que buscan una experiencia más local y asequible. Sin importar el medio de transporte elegido, la llegada al Sunway Resort Hotel promete ser el comienzo de una experiencia inolvidable en este espectacular destino malayo.
Atracciones Cercanas al Sunway Resort Hotel
El Sunway Resort Hotel se encuentra en una ubicación privilegiada, rodeado de una variedad de interesantes atracciones y servicios que enriquecen la experiencia de sus huéspedes. A pocos minutos, los visitantes pueden explorar el emocionante Nickelodeon Lost Lagoon, un parque acuático que promete diversión para toda la familia. Además, la proximidad al Subang Jaya Medical Center y al Centro Médico Sunway asegura que la atención médica esté siempre a la mano. Para aquellos que buscan un ambiente académico, el Sunway College se encuentra a corta distancia, ofreciendo una vibrante comunidad estudiantil. También se puede acceder fácilmente a instalaciones como el Emergency Assembly Point y el Klinik Sri Subang, proporcionando tranquilidad y seguridad. Sin duda, el Sunway Resort Hotel no solo es un lugar de descanso, sino también un punto de partida ideal para descubrir lo mejor de la zona.
Opciones de Transporte Público Cercanas al Sunway Resort Hotel
El Sunway Resort Hotel, ubicado en el vibrante Kuala Lumpur, ofrece a sus huéspedes una conexión excepcional con el transporte público, facilitando el acceso a las maravillas de la ciudad. A tan solo unos minutos del hotel, se encuentra la estación Setia Jaya del KTM, una de las principales líneas de tren que conecta a los viajeros con diversos puntos de interés en Kuala Lumpur y más allá. Esta estación es ideal para aquellos que desean explorar la rica cultura, la gastronomía y las atracciones turísticas de la región sin complicaciones.
La estación Setia Jaya no solo brinda un acceso rápido a la red de trenes, sino que también está rodeada de opciones de transporte adicional, como taxis y servicios de transporte compartido. Esto permite a los huéspedes del Sunway Resort Hotel moverse con facilidad y comodidad, ya sea para visitar el famoso Parque Temático Sunway Lagoon, disfrutar de una jornada de compras en el Sunway Pyramid o aventurarse a descubrir el bullicio del centro de Kuala Lumpur. Con estas opciones de transporte a su alcance, su estancia en el Sunway Resort Hotel será sin duda una experiencia inolvidable.
Opiniones Positivas sobre Sunway Resort Hotel
Los huéspedes del Sunway Resort Hotel no pueden evitar expresar su entusiasmo por su experiencia en este magnífico hotel. Muchos destacan la calidad excepcional del desayuno, describiéndolo como 'delicioso' y 'increíble', lo que lo convierte en un punto culminante de su estancia. La belleza del hotel y su impresionante piscina también han recibido elogios, creando un ambiente perfecto para relajarse y disfrutar. Los visitantes aprecian la limpieza impecable de las instalaciones y la amabilidad del personal, quienes son descritos como 'super amigables y serviciales'. Con tantas razones para volver, no es de extrañar que muchos ya estén planeando su próxima visita al Sunway Resort Hotel.
La excelencia del Sunway Resort Hotel en Kuala Lumpur
El Sunway Resort Hotel se destaca por su excepcional calidad y atención al detalle, reflejada en sus impresionantes calificaciones. Con una puntuación general de 8.7, este hotel se convierte en una opción preferida para los viajeros que buscan una experiencia inolvidable. Su ubicación privilegiada, con una puntuación de 8.9, permite a los huéspedes disfrutar de la vibrante vida de Kuala Lumpur, mientras que sus instalaciones, valoradas en 8.9, garantizan comodidad y satisfacción. La limpieza es otra de sus fortalezas, con un notable 8.8, lo que asegura un ambiente acogedor y pulcro. Además, el confort del hotel, calificado en 8.5, y la dedicación de su personal, que obtuvo una puntuación de 8.7, hacen del Sunway Resort Hotel un lugar donde cada estancia se transforma en una experiencia placentera y memorable.
Excelente9.0
Servicios
Excepcional9.0
Ubicación
Las camas supletorias están disponibles en función del tipo de habitación que elijas, por favor consulta las condiciones de las habitaciones individuales para más información.
Este alojamiento acepta niños de todas las edades.
Todas las opiniones que figuran en Agoda las han realizado huéspedes verificados. Para garantizar que todas las calificaciones y comentarios son auténticos, los huéspedes solo podrán dejar su opinión una vez finalizada la estancia.
Ofrecido por viajeros reales de

Excelente
Las 10 valoraciones más recientes del alojamiento
Más recientes
Proporcionado por OpenAI
Los huéspedes han elogiado al amable y excelente personal del hotel, así como su ubicación junto al centro comercial Sunway Pyramid, que ofrece fácil acceso a restaurantes, tiendas minoristas y al parque temático Sunway Lagoon. Las familias disfrutarán del parque acuático para niños y del club infantil, así como de la Terraza Waterventure en el nivel 5. Los huéspedes han elogiado el ambiente limpio y las habitaciones y camas amplias y cómodas. El servicio al cliente del hotel también es muy apreciado por muchos huéspedes.
Cargos de estacionamiento en el hotel; las instalaciones de estacionamiento pueden necesitar mejoras.
¿Te ha parecido útil el resumen de esta opinión?
Servicio
Ubicación
Limpieza
Desayuno
Instalaciones para niños
Familiar
Comodidad de la habitación
Piscina
Check-in
Stayed for 2 nights w my family of 4. We got a little cheated by the Agoda photos and booked a club room, thinking there's a sofa bed for my daughter but turned out there's only a king bed and they apparently do not provide additional beds. This is my fault for the room booking blunder so am not faulting the hotel for this. Our hotel booking had some issues at check in (hotel couldn't find my Agoda booking on their list). But nonetheless it was sorted out very quickly. Rooms were fantastic. Clean and comfortable. The only thing was the bad sound proofing as I could literally hear next door's conversation in the middle of the night lol. Breakfast was really a nice spread. There's even a kids section for children to take for themselves. The club lounge was cosy, and there's also kids club for children to spend some time there. Swimming pool was fun -- 2 pools at different levels (1 for kids with slides, 1 regular pool). Overall a very premium stay at a premium price for sure.
Dear Cinthia, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon. Best Regards, Management of Sunway Resort Hotel
Great service, early check in was available upon arrival and she even gave us a club floor room for the view of Sunway Lagoon (without the privileges). Prepare RM6/Night for hospitality tax either cash or card. There was a welcome drink area which made it easy to keep the kids occupied during check in. The kids loved Waterventure level 5 but it's below knee level. The only reason I detracted a star was the Adult pool was closed for more than 2 days due to a technical issue causing filtration/cleanliness issues. They were busy cleaning it throughout the stay and this wasn't informed during check in, only on the screen when we got to the room. Which meant I didn't get to swim at all, since the kids pool is really purely for young kids. The room itself was fantastic with auto blinds, lights + universal power points bedside, stand alone tub and Japanese bidet+heated seat toilet. Clean and great sleep, no noise. Room service was prompt & professional. I did not like their teacups - couldn't make myself a decent cup of coffee nor tea, despite the nespresso capsules due to shallow hard-to-grip teacups & they can't send mugs to your room because they don't have any!! I would expect better teabags for the price but everything else was great incl gym + water in gym.
Dear Isobel, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
I made my booking two weeks in advance and clearly mentioned that we were celebrating our anniversary, along with a request for a complimentary cake. A week before our stay, I sent an email to reconfirm. Three days prior, I also reached out via Hey Sunway WhatsApp. However, upon check-in, there was no cake prepared for us. I informed both Hey Sunway and the receptionist again during check-in. Unfortunately, we waited until checkout and still did not receive the cake. We came to this hotel specifically to celebrate our anniversary, so it was quite disappointing that the request was not fulfilled despite multiple confirmations. On a positive note, the room was comfortable and everything was in good condition. The pool was great, and the kids had so much fun. Breakfast had a wide variety of choices and tasted good. Overall, the stay was pleasant, but the lack of follow-through on the anniversary request was disappointing.
Dear Norazwan, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon. Best Regards, Management of Sunway Resort Hotel
Stayed 3D2N during CNY after several reviews from the KOLs and online posting for it's kids friendly facilities and top notch services. Have put a high hope but its kinda disappointing though. Reception service is poor with no one attending at the lobby when we arrived. The front office seating is not comfortable for guest, the staff does not explain on the facilities available e.g. I was not informed that I can opt to choose the breakfast venue either buffet or Ramsay course menu during the check-in, until the next day i have to ask Hey Sunway only i know about it. The kids wonderland was another disappointment, there is nothing to play around except for the small ball pit and coloring paper which u have to asked for it. The PS5 only have 1 controller and 1 game, no one attending except for the staffs who are playing on their phones or taking nap. There is a staff shouting at my 4yo girl who is trying to open the fridge while i was asked to fill in the google attendance form which makes me felt unwelcome. The entry is free but a reminder to other guest, your kids have to wear the anti-slip socks before entering, else you have to purchase the socks from them, RM10/sock. The buffet breakfast spread was quite decent, just that they are very on time to close once the clock touch 10.30am. I saw other guest was still selecting the meal and the staff have straight clearing their station without any sense of hospitality. The room ventilation is not good which causing me and my husband feeling unwell until the checkout day. The only plus points are the location and the waterpark which my kids enjoyed the most. But that's all, with the same value, i may get better services in other hotel elsewhere. Will never come back again.
Dear Mayvis, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon. Best Regards, Management of Sunway Resort Hotel
Our stay at Sunway Resort Hotel was absolutely amazing from start to finish. The hotel itself is beautiful, clean, and luxurious, with exceptional service from all staff. The facilities are outstanding and there is so much to do — from the resort amenities to the direct access to Sunway Lagoon and the mall, everything is conveniently in one place. The atmosphere is vibrant yet relaxing, making it perfect for families, couples, or even a short getaway. One thing is certain: you definitely need more time in Kuala Lumpur to fully enjoy everything Sunway Resort and the surrounding area have to offer. Highly recommend this hotel — it truly elevated our KL experience and we can’t wait to return. 🌴✨
Dear Miro, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
We booked 4 rooms for a 2-night stay and were quite disappointed with the service, especially considering the room rate of ***++ per night, per room. 1) Poor handling of a simple request I called to check whether we could store a birthday cake. I was told to go to Sunset Terrace, but when I got there, the staff said the chiller was full and asked me to go to the lobby reception instead. At the reception counter, the staff told me their chiller was not working and the way she responded clearly showed she wasn’t interested in helping. As someone who works in customer service, I believe that’s not the right way to handle guests. Thankfully, one staff member, ***, noticed the situation and stepped in to help solve the problem. I truly appreciate his kindness and proactive attitude — thank you, ***! 2) Room cleaning issue There was also no room cleaning done until we called to request it. Earlier around 12pm, I told the housekeeping staff to come back in an hour, but when we returned from shopping, the room was still not made up. When we called to check, the response we got was, “Did you ask us to make up the room?” We were speechless — isn’t room cleaning supposed to be a basic service without needing to request it? 3) Breakfast service error at Gordon Ramsay Bar & Grill We had breakfast at Gordon Ramsay Bar & Grill, which serves hotel guests. We ordered two orange juices and one mango juice, but the staff couldn’t even differentiate between the two. When the staff served the drink to my niece, I specifically asked him to confirm that it was mango juice. He confidently said yes — but it turned out to be orange juice. Fortunately, my niece is not allergic to orange; otherwise, the outcome could have been serious. This is a very careless mistake, especially in a hotel of this standard. Overall, these experiences were very disappointing and far below expectations, especially when we booked four rooms for two nights at such a high price. I sincerely hope the management will take these issues seriously and improve staff training, communication, and overall service quality to ensure a safer and better experience for future guests.
Dear Alexis, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon. Best Regards, Management of Sunway Resort Hotel
We stayed at Sunway Resort Hotel for 3 days and 2 nights and booked 2 Deluxe rooms as we are a big family of 7 (kids aged 17, 15, 9, 6, and 5). We requested connecting rooms, and the hotel provided them as requested, which made our stay very comfortable. The rooms were clean and suitable for families. All the staff were very friendly and helpful, especially the breakfast staff, who were attentive and welcoming. Breakfast was enjoyable. Overall, we had a pleasant stay and would recommend this hotel for families. We would stay here again. Pros: Connecting rooms provided as requested Friendly and helpful staff Great breakfast service Family-friendly hotel Cons: None
Dear FADLI, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
First time here, and already start to love this hotel. Everything is great and comfortable for family. The only downside is the baby crib is unavailable due to high demand, hopefully hotel will increase the quantity as most customer visit with young kids
Dear Khaw, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
Definitely family kid environment A lot of Muslims though so I would have chosen another location Room service took 30 to 45 minutes, even for a spoon or bottle opener Staff were slow and ignorant when you stood there waiting, good way to lose money for the business so I went to the shopping mall Gordon Ramsay restaurant is exceptional however he prides in no food wastage and uses a whole beef filet to provide one carved slice and they waste the rest Food & cocktails was good though Not food cost effective with all that Gordon Ramsay commercialism Still the hotel was exceptionally clean And definitely a kid hotel
Dear Emma, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
⭐️⭐️⭐️⭐️⭐️ I absolutely loved my stay here! The staff were warm, welcoming, and always ready to assist with a smile. The room was clean, comfortable, and well-maintained, making it a perfect place to relax. I really appreciated the little details and thoughtful touches that made the experience even more enjoyable. The location was convenient, and the overall atmosphere was so pleasant that I felt right at home. I would definitely recommend this hotel to anyone looking for a wonderful stay, and I can’t wait to come back again!
Dear AZZA, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
Room is fantastic, clean & super spacious. Highly recommended as it's very accessible to Sunway pyramid shopping mall & Sunway Lagoon. The swimming pool facilities is great too as there is seperate for Adults & kids. Breakfast buffet spread is awesome with alot of good food. Only eerie incident encountered on the very 1st night when someone knocking at my room door twice nearly to 1am midnight. Checking on the peephole a housekeeping staff standing outside my door with holding bed linens which I did not requested at all. Don't dare to open the door especially during that midnight hours! And on my 3rd day both my keycards got blocked and not able to access my room. The frontline staffs all is very nice.
Dear Suhaila, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
The hotel itself is very convenient, easy access to shopping malls, sunway lagoon theme park and there are cafes / restaurants nearby! We were in room 1210, very spacious and has bathtub! All toiletries are made available upon arrival! Floor staff and Manager Zitun have made our stay so pleasant & comfortable. We would like to stay here again for sure! Oh did we mention, the pool amenities are also a hit with our son! The lifeguards on duty are also proactive keeping everyone safe! Well done Sunway Resort Hotel.
Dear Norainni, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
Overall staff are very courteous and fast during check in. However when we enquire on the cost for breakfast per pax for senior citizens (bf not included during booking) we were asked to go to 1st floor to enquire. Surprised that reception do not know a simple enquiry that needed us to enquire ourselves. The next day we left our room at 10am and when we arrive back to our room at 4pm it was not cleaned. Luckily the staff was cleaning another room next our ours and when we enquire, we were told our room will be next . Overall hotel is nice everything is available next to a shopping mall . We will still come back again and recommend to our friends in future .
Dear Han, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon. Best Regards, Management of Sunway Resort Hotel
We just checked out of Sunway Resort Hotel, and overall, it was a lovely and memorable stay—with some luxe touches, family-friendly perks, and a few quirks you should know about. First off, Sunway Resort is the most expensive among the Sunway hotels in the area, and honestly, we chose it only because it’s the only one that gives access to both the private pools /waterpark on Level 5 and Level 1. The other hotels under the same group don’t include that access, so if you’re booking this one, just know you’re paying for the privilege. A big shoutout to the kind gentleman at check-in who gave us a balcony room—what a win! The view was stunning, directly overlooking WaterVenture and Sunway Lagoon. It was the perfect backdrop, especially in the mornings and at sunset. Bonus: daily parties at 4.30pm - 5.30pm as they blast party music from the wave pool. We had a twin room, which came with small single beds—so not ideal if you’re sharing a bed with your kids. But the room itself was super cozy, filled with ambient lighting, a generous long table, and lots of pillows. I only discovered the movie selection on the TV the next day—so don’t miss out on that feature early! The shower pressure and temperature were fantastic, and the Balmain toiletries were such a luxurious touch. Housekeeping was excellent, and the room temperature was always pleasant (unless you leave the balcony door open—it’ll automatically switch off). Now, a few things to take note of: The balcony door doesn’t shut from the outside, so I had to wedge a chair to get the AC to come back on. The bathroom had no lock, which was awkward, especially with kids around. The distance from the lift to our room was looong—understandable since we had a view, but just be prepared to walk, especially with tired little feet. Noise from the waterpark/outside does carry into the room, so light nappers beware. The breakfast was way too expensive, so we opted out. You’re better off exploring nearby food spots unless it’s included in your stay. No sunscreen provided by the pool, which was a real miss for a resort-style hotel. With all that sun and pool time, having sunscreen available would’ve been a thoughtful, practical touch. Despite these quirks, the pool access alone made the stay worth it—my kids had the best time at both pools. And the lobby is absolutely gorgeous, giving the whole place a grand, luxurious feel. Check-in was smooth (via Agoda, no deposit needed), though I accidentally double-paid the tourism tax—so just flag that when you check in. All in all, Sunway Resort Hotel is a splurge, but if you want those amazing pool and waterpark privileges, plus a cozy room with stunning views and luxe touches, it’s worth it. Just come prepared—with your sunscreen, comfy walking shoes, and a plan for breakfast.
Dear Aniza, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
Sunway Resort Hotel is hands down the best place I’ve ever stayed in Malaysia! We visited last year, and it was such an incredible experience that we had to return. The hotel combines luxury, comfort, and excitement in a way that leaves both adults and kids thoroughly entertained. The rooms are spacious, beautifully designed, and well-maintained, offering a perfect retreat after a day full of activities. The service is top-notch, with staff going above and beyond to make your stay special. What truly sets this place apart is its proximity to the Sunway Lagoon theme park. My kids could never get enough of it! From thrilling water rides to animal encounters, it’s a paradise for families. The hotel even provides seamless access, making it so convenient. Dining options are exceptional, with a variety of cuisines to satisfy every palate. The breakfast spread is particularly noteworthy—so many choices to start your day on a delicious note. Sunway Resort Hotel truly offers an unforgettable experience for families. Whether you’re looking to relax or embark on an adventure, this is the place to be. Can’t wait to visit again!
If you have kids, this place is the ONE! The waterplay/pool is enough for my kids. The room was clean and spotless! The bathroom was so boujee i love it! They even provided balmain toiletries?! they had kids toiletries upon request as well. Breakfast was okay, the selection wasnt fantastic but acceptable. They had kids dining area which we love and was easy for our kids to eat on their own. The room was spacious for the 4 of us. It was near the sunway pyramid mall which had almost everything. A good place to unwind and relax. I will definitely come back as my kids love it here.
Dear Fatin, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
I recently stayed at Sunway Resort Hotel with my two little ones, and it was honestly one of the best family hotel experiences we’ve had! From the moment we stepped in, the hospitality was top-notch — the staff were so welcoming and attentive, making sure we were comfortable, especially knowing I was traveling with kids. The check-in process was smooth, and they even had a small welcome gift for the children, which immediately won their hearts! The room was beautifully designed, spacious, clean, and family-friendly. I loved how thoughtful the layout was — plenty of space for the kids to move around safely without me worrying about sharp edges or clutter. The little touches like kid-sized bathrobes, slippers, and a curated kids’ amenity kit made all the difference.
Dear Nuraina, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
Smooth check in. Room was very clean. There's whatsapp for assistance. Had an upgrade as room has faulty toilet bowl. The response through whatsapp was fast. The receptionist called to inform the change of room. Within 5 mins, the staff came to room to assist with the change. Great spread of breakfast! A variety for children too! Children's pool at level 5 is clean and well maintained!
Dear Siti, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
I’m so pleased with our stay! From the moment we arrived, the staff were incredibly helpful. The bellboy went out of his way to help us collect our luggage after we accidentally dropped them at Sunway Lagoon Hotel – such a lifesaver when you’re traveling solo with two kids! Check-in was smooth, and we were pleasantly surprised with a complimentary room upgrade. The room was spacious, spotless, and the little touch of complimentary chocolates made us feel so welcome. We spent most of our time at the Water Terrace, and I have to commend the lifeguards – they were attentive, professional, and fully focused on keeping everyone safe. It gave me such peace of mind while the kids played and had the time of their lives. The food was also fantastic, especially the pizza – my kids absolutely devoured it! We only stayed for a short trip this time, but next visit we’ll definitely stay longer so the kids can enjoy the Kids Club too. Highly recommend Sunway Resort Hotel for families – truly one of our best stays!
Dear Siti, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
Traslado al aeropuerto
Wifi gratis en las habitaciones
Cambio de divisas
Aire acondicionado
“Good, but need improvement ”
Location: 10/10 A very good location is you’re planning to visit Sunway Lagoon and Sunway Pyramid Mall, the hotel is directly linked to both and you only need to walk around 1 to 2 minutes. However, expect some traffic jams when you trying to get to this hotel from the airport or other areas Environment: 9/10 Upon entrance to the hotel, the lobby smells nice and this is obviously a luxury hotel, everything feels expensive and well decorated. From this hotel, you can have some glances of the Sunway Lagoon park. The provided fruit punch in the waiting area. Minus 1 point because it was quite challenging to find bins to throw your rubbish away, therefore, I saw some people leaving their tissues in the waiting area. Room: 8/10 We had the King Deluxe Room, the room is clean and quite spacious, it is also very luxurious, my son really likes the ambience of the room. However, we could heard some sounds from the elevator area and probably nearby rooms, we would also like to apologize if other rooms could hear us as our son did throw some tantrums during our stay. Our room didnt have any view, when I opened the curtain, we were greeted by view of trees and bushes. Breakfast: 7/10 The queue for the breakfast is quite long, and the queue is mixed up with the people queueing to use the elevator. However, we appreciate the drinks offered while waiting. I could imagine the setting and view of the restaurant to be very beautiful if not so crowded, it’s luxurious and romantic, very classy! The food option is okay, but the taste is not so special. Just an “okay” experience for the breakfast. Customer Service: 4/10 This is the part I couldn’t justify because the customer service here is not up to standard, especially for a luxurious resort like this. The receptionist who checked us in tried to be as professional as he could, but wasn’t welcoming, this is such a huge contrast to another hotel we stayed at in Bukit Bintang area. After checking in, we were not explained about the benefits (like free breakfast, access to Wonderland Explorer, etc), and we were not explained on the check-out time etc, this should’ve been a standard for a 5 stars hotel. The wait for check-out is also very slow, and again, the rest of the staffs do not feel welcoming. Worth for money: 8/10 Although I’m disappointed about the customer service, but I do recommend this place if you’re staying at Sunway area since although it can be pricey to some, the location is very strategic, the ambience and room are very luxurious, and this place is very kids friendly (which makes me more disappointed as this hotel does not have excellent customer service). For the price you pay, you have access to Wonderland Explorer which is a small playground for your kids, and kids pool (I didnt get to use this but probably next time?), and your kids can take their own food during breakfast as they have kids section in the restaurant. Overall, I would still recommend this hotel, but I’m also hoping they would improve their customer service.
Dear Sahira, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon. Best Regards, Management of Sunway Resort Hotel