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U Zenmaya Phuket Resort
U Zenmaya Phuket Resort
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Muy Bueno
Ubicación
7.9
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U Zenmaya Phuket Resort

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Excelente
Basado en 1500 opinionesVer opiniones de los huéspedes
8.6
Un 88 % nos recomendaría a un amigo
Calidad-precio8.6
Distancia al centro de la ciudad5 km
Valoración de la ubicación7.9
Aeropuerto más cercanoAeropuerto Internacional de Phuket (HKT)
Distancia al aeropuerto20.7 km
Tiene restaurante
  • Traslado al aeropuerto

  • wifi gratis en las habitaciones

  • cambio de divisas

  • aire acondicionado

Opciones de habitaciones
9.1
Excepcional
Comodidad y calidad de la habitación
¡Que no se te escape!18 viajeros están mirando este alojamiento ahora mismo | 12 viajeros han reservado hoy mismo.
Deluxe con vistas al mar y acceso a la piscina (Deluxe Sea View Pool Access)
Deluxe con vistas al mar y acceso a la piscina (Deluxe Sea View Pool Access)
...
  • Vistas: Mar
  • 50 m²/538 ft²
  • 1 Cama King
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Superior
Superior
...
  • 33 m²/355 ft²
  • ducha y bañera
  • 2 Camas individuales
Indica fechas para ver precios
Suite con Vistas al Mar (Suite Sea View)
Suite con Vistas al Mar (Suite Sea View)
...
  • Vistas: Mar
  • 70 m²/753 ft²
  • 1 Cama King
Indica fechas para ver precios
Habitación Premium Deluxe (Premium Deluxe Room)
Habitación Premium Deluxe (Premium Deluxe Room)
...
  • Vistas: Mar
  • 35 m²/377 ft²
  • 1 Cama King
Indica fechas para ver precios
Suite con Acceso a la Piscina (Suite Pool Access)
Suite con Acceso a la Piscina (Suite Pool Access)
...
  • Vistas: Mar
  • 60 m²/646 ft²
  • 1 Cama King
Indica fechas para ver precios
Deluxe con vistas al mar (Deluxe Sea View)
Deluxe con vistas al mar (Deluxe Sea View)
...
  • Vistas: Mar
  • 35 m²/377 ft²
  • 1 Cama King
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Doble Deluxe (Double Deluxe)
Doble Deluxe (Double Deluxe)
...
  • 50 m²/538 ft²
  • política de humos – habitac...
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Premium Deluxe Seaview with Free Minibar
Premium Deluxe Seaview with Free Minibar
...
  • 35 m²/377 ft²
  • ducha y bañera
  • 1 Cama doble
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Superior individual (Superior Single)
Superior individual (Superior Single)
...
  • política de humos – habitac...
  • ducha
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Hao Hua Ke Fang , Hai Jing
Hao Hua Ke Fang , Hai Jing
...
  • ducha
  • terraza
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Opiniones reales de clientes

Opiniones de Agoda (1500)Opiniones de Booking.com (431)
Estado/limpieza del hotel8.9
Servicios8.6
Ubicación7.9
Confort y calidad de la habitación9.1
Servicios8.9
Calidad-precio8.6
Ofrecido por viajeros reales de Agoda
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Tipo de habitación
Superior
Deluxe con vistas al mar y acceso a la piscina
Deluxe con vistas al mar
Suite con Acceso a la Piscina
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Mostrando 1126 comentarios de huéspedes verificados
12345
6.0
Shermaine de Singapur
Viaje en grupo
Deluxe con vistas al mar
3 noches en junio de 2018
Great place to stay in, Not suitable for exploring town”
The accommodation and facilities were slightly above average, partly because of the price you pay. However, this accommodation is really far from the main town. The transportation is expensive and traveling to and fro to the main Phuket town to get food or shopping is not cheap at all. I would only recommend this place if you plan to stay in the accomodation and use the facilites but to hang around the phuket town is another story.
Escrito el 19 agosto 2018
8.0
Excelente
WAN de Macao
Viaje en pareja
Habitación Premium Deluxe
1 noche en agosto de 2018
Nice view ”
Nice room with jacuzzi
Escrito el 19 agosto 2018
2.0
Lamees de Austria
Familia con niños pequeños
Deluxe con vistas al mar y acceso a la piscina
1 noche en agosto de 2018
U Zenmaya is defenitly not a 5* hotel!!”
I have never seen such a poor service and quality at this level in this „5 stars“ hotel. Your receive a „no stars“ service for usual 5 strars money. Everything was very bad and disappointing-We actually booked for 15 nights and cancelled the booking after the first night!!
Escrito el 18 agosto 2018
8.0
Excelente
Nizar de Emiratos Árabes Unidos
Viaje en pareja
Deluxe con vistas al mar
5 noches en agosto de 2018
Muy Bueno”
It was good stay, all staff was polite despite one major issue i faced several times is when you call room service. They never show up !! Every time i require anything i have to look for them and take what i want from the trolley.
Escrito el 14 agosto 2018
Dear Valued Customer, Warm greetings from U Zenmaya Phuket. May I begin by offering my profound apologies regarding the issues you encountered during your recent stay, as I wish only that our guests leave us having enjoyed a completely satisfactory U Zenmaya experience. I have had firm words with my staff about the unacceptable error regarding the service issues you have encountered. This is certainly not of the standards I expect from us and deeply regret the delay you suffered. May I end by saying that despite your average experience I truly hope to be able to redeem ourselves and would be delighted to welcome you again on your next visit to Phuket. Kind regards, Veerasak Sibunruang General Manager
Respondida el 15 agosto 2018
U Zenmaya Phuket Resort
9.6
Excepcional
Ginny de Malasia
Viaje en pareja
Superior
4 noches en agosto de 2018
Excellent hotel for a short getaway!”
Located up a cliff with beautiful view of the sea. Quiet surrounding. Nice place to rest and relax. We have a rental car, so it’s ok for us. Not too convenient if you do not have own transport, as it is located far from town and beach. Good selection of breakfast spread. Room is spacious and clean. Would definitely recommend this place if you are looking for a goodnight sleep after all the sightseeing in the day time.
Escrito el 09 agosto 2018
Dear Valued Customer, Your feedback is very much appreciated and it is very valuable to other guests eyeing U Zenmaya as their next holiday destination. Thank you for the kind words. We work hard so our guests will have the value for their money worth remembering a lifetime. Thank you for choosing our resort in your recent trip to Phuket. Best regards, Veerasak Sibunruang General Manager
Respondida el 15 agosto 2018
U Zenmaya Phuket Resort
6.0
Shadie de Estados Unidos
Viaje en grupo
Suite con Vistas al Mar
5 noches en agosto de 2018
MUST READ!!”
First of all the hotel is beautiful let me get that out the way.. The food was not worth spending your money please go in town at Patong beach. Now Let Get To The Serious Part And Worst Part of Our Trip! So I Came Here To Celebrate My Birthday With My Cousin And We Forgot Our Wallet Out By A Accident Not in our suitcase. Not Thinking Of Anything. Day before We Had To Check Out We Check Our Wallets.My Cousin Was Missing $200.00 usd And I Was Missing $50.00 usd.We Search Everywhere Thinking No The Housekeeper Couldn’t Take Our Hard Earning Money In This 5 STAR HOTEL.and when we told the front desk and confront the person who clean our room they look at us as we were some type of alien. We Had To File A Police Report And Everything! If You Want To Come To A Nice Hotel And Dont Have To Think Twice To Leave Anything Valuable Around Please I Repeat Do Not ComeTo This Hotel! I Would not Recommend this to My Friends Or Nobody Else to this hotel there are only beautiful hotel near by.
Escrito el 09 agosto 2018
Dear Valued Guest, Thank you very much for taking the time to let us know about your recent experience during your stay with us. We sincerely apologize that your stay at U Zenmaya Phuket did not meet your expectations. I was extremely alarmed by your comment regarding missing $. As per our policy we provide our guests with in room safety box. Any valuable items left outside the safety box our staff will take the photo with the card to let our guest know. I have already spoken with our Housekeeping Manager and recheck CCTV and KeyCard system and did not find anything unusual. May I once again apologize on behalf of U Zenmaya Phuket for the inconvenience you and your fraind endured. I hope it does not stop you from staying with us in the future and that we are given another chance to prove our high standards to you. Kind regards, Veerasak Sibunruang General Manager
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U Zenmaya Phuket Resort
8.4
Excelente
WENYAN de China
Viaje en pareja
Deluxe con vistas al mar
1 noche en julio de 2018
Room 226 ROOM ISSUE”
1. Location is good, not far from PATONG and hotel offers shuttle bus to the beach. Staff are hospitality. 2. Air conditioning is on the top of the bed, meanwhile air outlet is directly against the head of the bed affects sleep. 3. The quilt feels a bit wet, maybe the reason is that the room is nearby the sea.
Escrito el 09 agosto 2018
Dear Valued Customer, Warm greetings from U Zenmaya Phuket. May I begin by offering my profound apologies regarding the issues you encountered during your recent stay, as I wish only that our guests leave us having enjoyed a completely satisfactory U Zenmaya experience. I have had taken note and to pass forward to our designer to find solution for air condition as you mentioned.. May I end by saying that despite your experience I truly hope to be able to redeem ourselves and would be delighted to welcome you again on your next visit to Phuket. Kind regards, Veerasak Sibunruang General Manager
Respondida el 15 agosto 2018
U Zenmaya Phuket Resort
6.4
Bueno
khoo de Malasia
Viaje en pareja
Habitación Premium Deluxe
3 noches en agosto de 2018
Over rated ”
I stay here for 3 night for premium sea view , paid Around 4500 bath per night , though is rated 5 Star , end up totally below my expectations. Bathtub not well maintain, breakfast not much choice. Wonder why hotel still charge 100 bath per person for hotel transport to patong !! As I know most of hotel won’t charge unless you ask for Tuk tuk or taxi . Room with sea view is must if choose this hotel. However Staff services excellent
Escrito el 09 agosto 2018
Dear Valued Customer, Please accept our apologies for the disappointment experienced during your stay. We regret the shortcomings we had. Efforts will be doubled so the check in cleaning of the room. We also carefully listened to the rest of your comments as this is a huge help for our improvement. The attention of our Executive Chef had been called to ensure food served is fresh and in its best quality. It was a pleasure to have served you and we hope there is another chance of welcoming you back. We truly appreciate the valuable review you have for our resort. Thank you so much for staying with us. See you again. Best regards, Veerasak Sibunruang General
Respondida el 11 agosto 2018
U Zenmaya Phuket Resort
5.6
Claire de Singapur
Viaje en pareja
Habitación Premium Deluxe
2 noches en agosto de 2018
Pool was great but room was dirty”
Room was badly maintained and dirty, stains on the sheets and side tables had hair on them (weren’t wiped down). I didn’t feel too comfortable using the jacuzzi outdoors as well, didn’t seem well maintained. The pool was however pretty amazing. Great views at breakfast and by the pool. They also had a good massage discount deal. Hotel was a lot smaller than I thought it would be. It would have been alright if only the rooms were cleaner...
Escrito el 09 agosto 2018
Dear Valued Customer, Please accept our apologies for the disappointment experienced during your stay. We regret the shortcomings we had. We also carefully listened to the rest of your comments as this is a huge help for our improvement. I have already spoken with our Housekeeping Manager and discussed the contents of your comment. We truly appreciate the valuable review you have for our resort. Thank you so much for staying with us. See you again. Best regards, Veerasak Sibunruang General
Respondida el 11 agosto 2018
U Zenmaya Phuket Resort
6.8
Bueno
Cheng de Taiwán
Viaje en pareja
Superior
3 noches en julio de 2018
Good, Far, Expensive Food”
The overall performance is good. Food is very very expensive in the restaurant, do NOT dine in the restaurant. View is great but location is really inconvenient.
Escrito el 08 agosto 2018
Dear Valued Customer, Warm greetings from U Zenmaya Phuket. On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket. I am delighted to review that your stay with us at U Zenmaya Phuket was overall a very positive experience for you. I am sorry to read that you were not entirely satisfied with the food and beverage service at times. I certainly will address and discuss this with our team to in order to improve further. Thank you. We do look forward to being able to welcome you back again on one of your return visits to Phuket. Once again we greatly appreciate your time in reviewing your stay with us. Kind regards, Veerasak Sibunruang General Manager
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U Zenmaya Phuket Resort
8.4
Excelente
sarah de Filipinas
Viajero solo
Deluxe con vistas al mar
3 noches en agosto de 2018
Relaxing ”
Love my room with seaview and jacuzzi inside, very spacious. Was able to do a smooth early check in around 11am thanks to staff named Gift. Thanks for my birthday cake too! The infinity pool is clean and has amazing seaview which is very relaxing. Close to patong around 15mins ride by their shuttle service. Breakfast selection could improve not much choices but food was delicious . Overall, I had a relaxing and peaceful stay and all the staff are courteous and friendly. Less crowded and peaceful area to stay but not so far away from Patong.
Escrito el 07 agosto 2018
Dear Valued Customer, Warm greetings from U Zenmaya Phuket. On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket. I am delighted to review your high satisfaction rating with your stay with us and that U Zenmaya Phuket was overall a very positive experience for you. Thank you for your comments. I do hope that if you are returning to Phuket in the future again we will have the opportunity to welcome you back. Once again we greatly appreciate your time in reviewing your stay with us. Kind regards, Veerasak Sibunruang General Manager
Respondida el 15 agosto 2018
U Zenmaya Phuket Resort
10.0
Excepcional
Noah de Estados Unidos
Viaje en pareja
Deluxe con vistas al mar
2 noches en agosto de 2018
romantic breathtaking room views, with amzing staff”
the best romantic weekend ever! Great place, amazing buffet breakfast, and the most helpful staff.
Escrito el 07 agosto 2018
8.8
Excelente
Norsalimah de Singapur
Viajero solo
Deluxe con vistas al mar
4 noches en julio de 2018
Excelente”
U Zenmaya is an amazing resort if you just want to chill & relax. It's location is perfect, not too far from the town if you want to go shopping. Breakfast buffet menu can be improved and should include Halal food choices too as there are a lot of Muslim guests too. Water flow for the jacuzzi is not strong so it took awhile to fill up the tub. However, the staffs are always smilling and very accomodating.
Escrito el 03 agosto 2018
Dear Valued Customer, Please accept our apologies for the disappointment experienced during your stay. We carefully listened to the your comments as this is a huge help for our improvement. The attention of our Executive Chef had been called to ensure food served is fresh and including Halal food. It was a pleasure to have served you and we hope there is another chance of welcoming you back. We truly appreciate the valuable review you have for our resort. Thank you so much for staying with us. See you again. Best regards, Veerasak Sibunruang General
Respondida el 11 agosto 2018
U Zenmaya Phuket Resort
10.0
Excepcional
Laila de Tailandia
Viaje en pareja
Superior
2 noches en julio de 2018
Very friendly staff ,nice view and excellent pool ”
ห้องพักสะอาด พนักงานยิ้มแย้ม สระว่ายน้ำสวยมากกกก ชอบการจัดการในเรื่องอาหารเช้ากรณีตื่นสายลงมาทานไม่ทันก็ยังสามารถสั่งขึ้นไปบนห้องพักได้อีก
Escrito el 28 julio 2018
7.2
Muy Bueno
Sook de Malasia
Viaje en pareja
Deluxe con vistas al mar
2 noches en julio de 2018
Lacking in a few areas”
Was a little disappointed with the state of the room when we entered. The floor was slippery and sticky which could be due to the sea breeze. The toilet has the wet wood smell across the 3 days we were there, and taking a shower would cause a mini flood to happen outside of the shower area. Even the wooden racks at the basin had a layer of dust on it. The staff however were great and the facilities were alright, or we could’ve given a lower rating.
Escrito el 17 julio 2018
Dear Valued Customer, Thank you very much for taking the time to let us know about your recent experience during your stay with us. We sincerely apologize that your stay at U Zenmaya Phuket did not meet your expectations. As a U-branded property, guest satisfaction is the key to our operation as we strive to improve with each and every stay. I was extremely alarmed by your concerns regarding your room conditions. I have already spoken with the Housekeeping Manager and specifically discussed the your comments and to retrain our staff to ensure that our rooms facilities are in working order. May I once again apologize on behalf of U Zenmaya Phuket for the inconvenience you and your family endured. I hope it does not stop you from staying with us in the future and that we are given another chance to prove our high standards to you. Kind regards, Veerasak Sibunruang General Manager
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U Zenmaya Phuket Resort
10.0
Excepcional
amirul de Malasia
Viajero solo
Superior
1 noche en julio de 2018
Staff is the best”
outstanding
Escrito el 16 julio 2018
9.6
Excepcional
woosik de Corea del Sur
Viajero solo
Deluxe con vistas al mar y acceso a la piscina
1 noche en julio de 2018
A must stay at Phuket”
an inifinite private pool overviewing Andaman sea & nice staff would be recommended for anyone. Zeaside restaurant is superb and a singing duo guarantees a quality time.
Escrito el 15 julio 2018
9.2
Excepcional
Mark de Estados Unidos
Viaje en pareja
Deluxe con vistas al mar
1 noche en julio de 2018
Excepcional”
We stayed here two nights for our honeymoon. The views were amazing and rooms very clean. There is nothing very close to the hotel but can get a pretty cheap ride to Patong beach area and the views from the hotel are worth it.
Escrito el 10 julio 2018
Dear Mr. Mark, Warm greetings from U Zenmaya Phuket. On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket. I am delighted to review that your stay with us at U Zenmaya Phuket was overall a very positive experience for you. Your review has been shared with the team to be proud of. Thank you We do look forward to being able to welcome you back again on one of your return visits to Phuket. Once again we greatly appreciate your time in reviewing your stay with us. Kind regards, Veerasak Sibunruang General Manager
Respondida el 11 julio 2018
U Zenmaya Phuket Resort
9.2
Excepcional
Martinus de Malasia
Familia con niños pequeños
Deluxe con vistas al mar y acceso a la piscina
2 noches en junio de 2018
Marvellous Stay”
Stayed for 3 days and 2 nights. Excellent reception especially the manager on duty Ms Bew. On the day we arrived the check in was fast . Highlighted some minor issues with our room to the manager and we’d been attended real soon with prompt action. Kids enjoyed the stay especially our room with the pool access. Commuting to Phuket Town from the hotel which is at Kamala Beach was a brief as shuttle bus being provided for hotel guest with a very reasonable fee back and fort. Definitely will come back again here on the next visit.
Escrito el 07 julio 2018
Dear Martinus, Warm greetings from U Zenmaya Phuket. On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket. I am delighted to review that your stay with us at U Zenmaya Phuket was overall a very positive experience for you. Your review has been shared with the team to be proud of. Thank you We do look forward to being able to welcome you back again on one of your return visits to Phuket. Once again we greatly appreciate your time in reviewing your stay with us. Kind regards, Veerasak Sibunruang General Manager
Respondida el 11 julio 2018
U Zenmaya Phuket Resort
7.6
Muy Bueno
Nicole de Singapur
Viaje en pareja
Deluxe con vistas al mar
3 noches en junio de 2018
Muy Bueno”
Peaceful and beautiful place with great seaviews. It could be better if the shuttle to Junceylon was free.
Escrito el 05 julio 2018
Dear Nicole, Warm greetings from U Zenmaya Phuket. On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket. I am delighted to review that your stay with us at U Zenmaya Phuket was overall a very positive experience for you. Your review has been shared with the team to be proud of. Thank you We do look forward to being able to welcome you back again on one of your return visits to Phuket. Once again we greatly appreciate your time in reviewing your stay with us. Kind regards, Veerasak Sibunruang General Manager
Respondida el 11 julio 2018
U Zenmaya Phuket Resort
12345
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