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I was really happy to check in and be told that I was being upgraded to a suite room. It was gorgeous. Huge! Hotel is very nice, clean room, very friendly staff. The only disappointment was that the fitness facility was an extra charge of 2100 yen! That's a bit crazy at a hotel that charges over $200 per night. Oh well. I would still likely book there again.
Strategic place for traveling in Yokohama”
Stay in Luxury Executive King on 23th floor. Room is nice and spacious. Bathroom is nice and spacious too. Shower and bathtub are separated but in the same area like Japanese bathroom that shower is next to bathtub. Make it feel roomy. Bed and pillows are very comfortable. Location is excellent. Once getting out of elevator on B1 floor, you walk out to the underground immediately. Only drawback is that gym and pool usage is not included in room rate. Extra charge of over 2000 yen for pool and around 7-800 yen for gym per usage. Never found in other hotels.
most convenient hotel in Yokohama”
But we can feel the changes on service of this hotel not as good as before....price going very higher than before...this is not good to customer...then it might lead that to me to hv concern to further recommend it to other people...
Yokohama Bay Sheraton”
This was a two-night stay intended to visit Yokohama. It was an enjoyable stay from check-in when I was greeted by Mr Fukamori at the front desk. Was told that I had to wait a little while while the room was being cleared. Ms Yamada also at front desk was the one who finally checked me in.Very efficient with a great smile. The room was spacious and comfortable. it was a good location near the Yokohama station as well as great shopping. The breakfast buffet was good, however I wish there was more variety on the second day. The food was exactly the same. I want to commend the chef at the egg station who made me two very super sunnyside eggs each day. They were perfection! fast and yummy!
Direct access to train station with escalators. It's very important for parents taking small kids and luggage Special thanks to the friendly concierge staff who answered many of our questions and gave us great recommendations for dinner.
Superb location with a touch of class”
Check is was super smooth at the 26th floor (Club roooms, club floors). The room as a little smaller than I remember, but it's Japan, so it was fine. Staff were just excellent from arrival to departure. The little lounge area on 26 is nice and quiet, always has some snacks or beverages available, and is just a nice place to unwind in a comfy chair overlooking the city. The bed was just awesome! Being connected to Yokohama station is a HUGE plus, don't even have to battle the weather to get to the trains. If you're heading to Yokohama for a few days, spoil yourself a little and crash at the Sheraton. I highly recommend getting a club room, worth it for the additional perks, and the peace and quiet.
I like the location of this hotel. It is just next to the train station and the mall. There are many restaurants nearby. The room which we book is quite large. The bed is comfortable. The breakfast is not bad. It has many choices and taste good. The internet is quite slow though. It can work fine for small files but be prepared for long time to send out huge files.
Nice hotel ”
location wise, this hotel is perfect. It is next to the train station and next to the shopping areas. There are many places to eat nearby. The room is large, and clean. The internet is quite slow though. It works fine for small files but when you get to large files, it takes forever.
luxury hotel with lovely room”
I enjoyed my stay in this hotel. The room was spacious and great location near train station. The basement consists of various shops and restaurants at the basement of the hotel. Centrally located in the city. This hotel is next to Yokohama train station and YCat Station with just a couple minute walk. The hotel staff are very helpful and they can speak good english.
Yokohama Sheraton is the best!”
The rooms are great, the location is the best. The staff is is great, especially Yamata san she help us us recover our lost mobile WiFi from JR east. All the staff gives their best efforts to help you. Location wise, there is a bank in the hotel and a shopping center attached to it. Yokohama is the best city in Japan!
Comfort rooms and great location”
Planned a short 2days 1 nite trip for Yokohama . Op for 1 double bed room for my family of 4. 2 adults and 2 toddler . Room was spacious,clean and comfortable . Location cannot be any better. 3mins walk to Yokohama station. Right next to Takashimaya . Will stay at same hotel again for my next visit
Nice location, great view ”
It was fine- the room was well-appointed and spotlessly clean. The service was par excellence, the staff helped us even though we do not speak Japanese. My only complaint was about the price of a cup of coffee in the lobby area. We spent almost $30 equivalent for two cups. That's excessive, even for a Sheraton.
GOOD LOCATION, BRAND HOTEL”
NICE AND HELPFUL STAFF, CLEAN HOTEL, COMFORT BED, NICE OUTSIDE VIEW WHICH CAN SEE YOKOHAMA. GOOD LOCATION WHICH IS CONNECTED TO YOKOHAMA STATION, JUSS A FEW MINUTES WALK TO THE STATION! AND SO MANY SHOPS AND RESTAURANTS NEARBY. IT IS VERY CONVENIENT!
2nd time stayed here, great as usual”
This was the second time I stayed in this hotel. The location was wonderful, just opposite to Yokohama station. As usual, the service was great. Very courteous and patient staff. Room was bit larger than those in Tokyo. When I go to Tokyo again, I would choose this hotel for the 3rd time.
I usually stay in Yokohama hotels when I go to Tokyo. With the same price, hotel rooms and services in Yokohama are much better than in Tokyo. This time, I tried Yokohama Bay Sheraton Hotel. Its location is wonderful. Just 2 minutes’ walk from Yokohama station – connected via footbridge and subway. Sogo and other shopping malls nearby. The room is large enough – ample space for me to open my baggage freely – and with open outside views. Furniture and accessories are in great condition. Staff are very very polite. When the cleaners saw me walking in corridors, they stopped their tidying work and greeted me politely. Of course, they cleaned the room very tidy. Whilst Tokyo is now too crowded, I highly recommend this hotel which is just 30 minutes’ train time to Tokyo.
Great location to stay in Yokohama. 5mins walk from Yokohama station. Very clean and big rooms compared to equivalents in downtown Tokyo. Check in time was a little late at 3pm, however the myriad of nearby food and shopping options can keep you occupied while you're there early.
The location closed to Yokohama station is the one of the best things. Wherever you want to go, you can choose any direction and eaxy access. Also the room is nice when you compare with the room of other hotel.
Convenient, clean, great value”
I chose this location because of the convenience of it being connected to the train station. Yokohama station is a major one so it was easy for us to get wherever we wanted to go, but not so big that it's difficult to navigate. We took the YCAT from Haneda to the station and walked to the hotel. Getting to the Shin-Yokohama station was fast and easy for travel on the shinkansen. Tokyo is close by and Yokohama has lots to do also. Getting to Narita airport at the end of our trip was a breeze using the Narita Express. The hotel itself is beautiful and the staff was friendly. I would stay there again and recommend it to others :)
The stay was great. It is so close to Yokohama Station and we walked for 15 minutes and found nightlife and so much shopping. There are nice restaurants in the hotel or lots nearby. It was a fun overnight trip and we would stay again. As always, nice hotels in Japan are expensive but we booked it at the last minute with no problems.
Very enjoyable - Great place to start my vacation”
My stay was enjoyable. My only issue is the lack of FREE wifi in the rooms and no free access to Fitness Center.. At this price both should be included FREE of charge but that is typical for Japan. Sheraton is a large luxury chain and should no this by now, i'm sure they can afford to offer FREE wifi,, saying it is 2014
Great three days”
My wife and I enjoyed our stay here. The hotel was very well kept with a variety of restaurants and an nice lounge with live music. Hotel staff was excellent and spoke English very well. We'll definitely stay here again.
no gym and no free wifi/internet”
Overall great, but disappointing to learn that one cannot claim rewards, no gym access is given, and internet (fixed or wifi) is not included. For a one night quick stop, it's worth it, but for anything more I would find a place that offers the above.
A Sheraton Christmas is a good Christmas”
When I booked the hotel i asked for two extra pillows through the agoda website and they did it, a first! Bilingual and attentive staff made check in a breeze. Room service was on point in all categories, and presented impressively. Check out was quick, and they even held onto our bags while we went shopping for the afternoon. If you're looking for a memorable hotel experience, this is the place
Nice hotel..great service staff and very good location”
Would go back
Great location ”
The hotel at basement 1 is linked to the underground area where it links to the train station. Great location.
Good location and good service
Highly Recommended to be here.
near the JR Station, really convenient”
good service, great location
Good service and lovely”
Good hotel Easy access to go anywhere Staffs are very kind and helpful
Nice and comfy beds , stay here everytime I come to yokohama”
Close to the train and malls. Easy to move around. Breakfast is excellent only that they have to change some menus or we get bored for the same menus everyday
Best Value hotel”
I always like to stay in the Yokohama area and I think there's no other hotel that can top the locatio plus convenience of Yokohama Bay Sheraton Hotel.
Nice hotel price ”
THis hotel is very nice, room size is acceptable for one person, price is good, room is clean enough.
Love the location
the staff were very helpful, check in was smooth and fast, despite being a busy hotel.
Best place to stay in yokohama ”
Staff were the best. . Location is very convenient
One of the best hotel
The room is nice, but I think they should provide free wifi
The train station is located a few steps away from the hotel which have given us an easy access to the city. The room was comfortable. Overall, it's a good hotel!
Fantastic stay with good room service.”
It was a splendid stay that i had. The staff are friendly and communicable in English. The room that i stayed in are clean and big.
Sloppy on allocating the room ”
Requested for non smoking room but they gave us a room on smoking floor and said that the room was cleaned and made smoke free ???? Eventually gave us a room on non smoking floor but why put us thru the trouble when they have the room in the first place? They need u to "work" on being environmental friendly (7 or 8 checks) before they give 1 bottle of mineral water. Easier to buy your own :-( One other thing, I was asked to give way to members who just arrived when I was doing my check in even though there's a separate queue for members. I am disappointed with the service level received from such a high rated hotel.
Great service first of all”
It's in a great location near the train station. There are list of shops around the station when you walk out of the hotel. You'll never go hungry or bored walking around. It's also cheaper to stay here instead of Tokyo and it's only 20 minutes away. The concierge even helped me with my luggage.
Not exactly enjoyable as they dont' value SPG.”
(a) SPG - Was told that SPG membership does not matter in the reservation through Agoda. Hence, we do not get any points credit. Initially I was given a 'normal' room but subsequent to me raising my concern as a SGG member, I was allowed to the SPG member floor. Why bother to have us as a member if they themselves do not value SPG members? (b) Special occasion - My travel partner and I checked into this hotel as I celebrated my birthday during the stay. In the other properties which I stayed under SPG, during my special day, the hotel made an effort to do something special and different. However, for this hotel it was none. When my travel partner 'reminded' the hotel that I stayed over this property for my hotel, the staff handed him a soft toy which is small and ugly that it was a gift from the hotel. We both thought it was a 'begger' reward afterall. Felt disgusted and certainly will not recommend this property to anyone who is coming for special occasion. (c) Internet - This is being charged. In most hotels we stayed, Wi-Fi is common and free. However, this hotel practices a strange way of charging a flat rate of JPY1,080 throughout your stay. Hence, you make your money worth if you are staying here for months!!!! Again, such basic necessity in most hotel but not to this property.
Sheraton did not live up to its standard”
One of the reasons we chose this hotel is the swimming pool. But, to our surprise, we found out that there is a charge for using the pool. This fact was not disclosed on the web. When confronted through phone with the manager, we were treated very rudely. Of the other Sheraton that we stayed all over, the fee for using the pool is unheard of. Isn't the swimming pool part of the hotel amenities?
Great location, just next to Yokohama Station”
The hotel is just a stone thrown from Yokohama Station and it's also just 15 minutes walk away from YCAT (Yokohama City Air Terminal) where buses go to and from both Narita and Haneda airports. Around the hotel, there are your familiar shopping complex like Takashimaya and Sogo, and also lots of places to eat and drink, all easily accessible by foot. All the hotel staff whom I'd interacted with could speak English and were able to provide information and directions very clearly when I enquired about travelling to places of interest and mode of transport. The guest room I had was a single room, as I was travelling alone, the size was alright for me. The room was clean and comfortable. However, I was rather disappointed not having any complimentary bottled water. Even though, there was a notice informing guest that the water from the tap is safe for consumption, I still find that providing bottled water is a minimal service any reputable hotel could do for its guests. And there wasn't much selection of complimentary hot beverage too, just 2 packets of Japanese green tea and 2 packets of Japanese roasted tea. No coffee, earl grey or english breakfast; the usual standard hot beverage was strangely missing. And there is no WIFI in the guests room, WIFI is limited to just the hotel lobby; I had to bring my laptop down to the lobby to use internet. At this time and age and in a technologically advanced country like Japan, it should be pretty common to provide WIFI for the convenience of guests/customers. Overall, the location of the hotel is unbeatable, other than that, I believe Sheraton could do better to make my stay more enjoyable by paying more attention to the needs of its guests.
GOOD Location, Bad facilities
Too expensive just because the location, Sheraton should have bigger rooms
The hotel,was good, clean, well run and the staff were good. I would go back and recommend the hotel for business or for pleasure.
Super good location”
Easy access to Yokohama station. Shopping and food is abundant in the area. A great hotel for exploring everything Yokohama has to offer.
Perfect location ”
Clean and well located
Comfortable and Convenience”
Almost here is very good except Breakfast is not delicious.
The paramount advantage of this hotel is its convenient location. I've stayed here before and if I visit Yokohama again in the future, I'd like to stay here again.
Big room, big bathroom, best location, nice staff
Spacious room with big bathroom, friendly staff, the best location ever!
Good location, neat and tidy room, staff are nice and helpful.”
We enjoy staying in this hotel.
Great Location and comfort”
Comfortable stay in Yokohama ”
We stayed here the night before an event in Yokohama. The area was very easily accessible (right next to Yokohama station), and the in-hotel food options were wonderful. Definitely recommend.
Excellent in every way”
Fantastic we shall return
Good, will stay again if visit Yokohama
It's nice to stay at Yokohama Bay Sheraton. The location is good which is close to the station. In the same time, hotel employee is well-training.
strategic location in yokohama”
Good location indeed!!!”
Will stay again! love the place!!!
Gym is not included and need to pay extra...