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Hanoi Center Silk Hotel
Hanoi Center Silk Hotel
Hanoi Center Silk Hotel
Hanoi Center Silk Hotel
Hanoi Center Silk Hotel
Hanoi Center Silk Hotel
Hanoi Center Silk Hotel

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8.9

Excellent

1,233 reviews

1,233 reviews

Housekeeping30
Breakfast28
Food & Dining8
See map

9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Travel Agent Hanoi

10 m

Kitonali Bespoke Tailoring

20 m

Vietcraft

30 m

Lucky Star Shop

40 m

Ta Hien Street

50 m

Popular landmarks
Old Quarter

150 m

St. Joseph's Cathedral

690 m

Hoa Lo Prison

1.2 km

Vietnam Military History Museum

1.3 km

Vietnamese Women's Museum

1.3 km

Closest landmarks
Trung tâm Y tế Quận Hoàn Kiếm

60 m

Mao's Red Lounge

70 m

NHA THUOC

140 m

Tattoo 1984

150 m

Hang Ngang Hang Dao

150 m

Hanoi Center Silk Hotel

22A Ta Hien Street, Old Quarter Hoan Kiem, Ha Noi, Phố Cổ, Hoàn Kiếm, Hà Nội, Old Quarter, Hanoi, Vietnam, 10000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Old Quarter, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Old Quarter. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Hanoi

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Excellent breakfast

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Transport to airport

Bicycle rental

Car park

Shuttle service

Hot tub

Exercise area

Complimentary WIFi in all rooms

Front desk [24-hour]

Your dates are popular among travelersUsers are booking a place in Hanoi every 14 minutes on Agoda.com
Value for money8.8
Distance to city center0.001 km
Location rating9.2
Nearest airportGia Lam Airport (NULL)
Distance to airport3.9 km

Rooms available at Hanoi Center Silk Hotel

Exceptional
Room comfort & quality

9.1

Suite with Balcony
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
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Family Connecting
...
  • Room size: 45 m²/484 ft²
  • Non-smoking
  • 1 queen bed and 2 single be...
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Suite with City View
...
  • Room size: 34 m²/366 ft²
  • Outdoor view
  • 2 sofa beds & 1 king bed
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Deluxe Window
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 queen bed
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Family Suite with Balcony
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 single bed and 1 super ki...
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Superior Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 single beds or 1 king bed
Enter dates to see prices
Honeymoon Suite
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 super king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 38 m²/409 ft²
  • Outdoor view
  • 1 sofa bed & 2 king beds
Enter dates to see prices
Two-Bedroom Apartment
...
  • Room size: 50 m²/538 ft²
  • Outdoor view
  • 1 single bed and 1 king bed...
Enter dates to see prices
King Suite with Balcony
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 2 sofa beds & 1 king bed
Enter dates to see prices

Frequently asked questions

Does Hanoi Center Silk Hotel have a hot tub?

A hot tub is one of the facilities available at Essence d’Orient Hotel & Spa.

How much does it cost to stay at Hanoi Center Silk Hotel?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Hanoi Center Silk Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hanoi Center Silk Hotel?

Hanoi Center Silk Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 18000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hanoi Center Silk Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hanoi Center Silk Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Hanoi Center Silk Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Hanoi Center Silk Hotel. Adults can enjoy breakfast offered with an additional charge of 250000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hanoi Center Silk Hotel?

Hanoi Center Silk Hotel features 2 on-site restaurants for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Hanoi Center Silk Hotel?

Hanoi Center Silk Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Hanoi Center Silk Hotel?

Restaurants including Essence Restaurant, Bia Tuoi - Bia Chai Cac Loai Lanh and Prague Pub are popular in Hanoi Center Silk Hotel’s neighborhood which is known as Old Quarter.

What popular shopping places are close to Hanoi Center Silk Hotel?

Shopping options in Hanoi Center Silk Hotel’s Old Quarter neighborhood include Night Market, Kitonali Bespoke Tailoring and Vietcraft.

What are popular attractions near Hanoi Center Silk Hotel?

Hanoi Center Silk Hotel’s location in the Old Quarter neighborhood makes it close to famous attractions including Old Quarter, Ancient House and Ta Hien Street.

What popular natural sightseeing spots are close to Hanoi Center Silk Hotel?

Hanoi Center Silk Hotel’s nearby natural sights include Travel Agent Hanoi located in the same Old Quarter area.

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See map

Explore the neighborhood

What people love about Hanoi Center Silk Hotel

  • 8.8

    Excellent
    Staff 

    "The hotel has an excelent location and staff is very polite!"

    Juan

    |

    June 23, 2022

  • 10

    Exceptional

    "Room condition is good for the price"

    Park

    |

    June 14, 2022

  • 7.2

    Very good
    Staff 

    "Friendly staffs."

    Chien

    |

    June 7, 2022

Property ranking|Compared to 2,534 Hanoi properties
See all rankings
Room comfort score
9.1/10
Location score
9.2/10
Service score
9.2/10
Room size
35 sqm.
Better than
99
%
of Hanoi properties
Better than
94
%
of Hanoi properties
Better than
93
%
of Hanoi properties
Bigger than
92
%
of Hanoi properties
Overall rating:

8.9

Excellent
1,233 reviews
Cleanliness
8.8
Facilities
8.0
Location
9.2
Read all reviews >
What travelers say they love:
Definitely will be back to stay in this hotel again!
Eng from Singapore
Family with young children
More about Hanoi Center Silk Hotel

More about Hanoi Center Silk Hotel

Hanoi Center Silk Hotel

Hanoi Center Silk Hotel is the perfect choice for travelers who want to take in the sights and sounds of Hanoi. Experience an urban escape in Hanoi with a stay at Hanoi Center Silk Hotel, with its exceptional location right in the city center. Go beyond the touristy and get deeper into the offerings of Hanoi with a stay at Hanoi Center Silk Hotel, located merely 150 m from Old Quarter.
Hanoi Center Silk Hotel provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Hanoi.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. On cold days and nights, the hotel's on-site fireplace will keep you warm.
Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Hanoi Center Silk Hotel. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Hanoi Center Silk Hotel include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as daily newspaper, television, in-room video streaming and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Hanoi Center Silk Hotel. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Hanoi Center Silk Hotel is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
A night in at the hotel's bar can be as fun as a night out with your travel companions. Guest can choose to have groceries delivered to their room at Hanoi Center Silk Hotel, for exceptional convenience and ease of dining. Guests who prefer to make their own meals will love the in-house shared kitchen available here.
Hanoi Center Silk Hotel lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the massage, hot tub, salon, spa and sauna. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Get wet in the best way on sunny days by joining water-world activities like fishing. Have fun without traveling far, by taking advantage of the dart board, yoga room and hiking trails at Hanoi Center Silk Hotel. Have fun with your friends or family, or even meet new people at the library and shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. An afternoon of browsing the works at Vietnam Museum of Ethnology located 5.4 km away can familiarize you with the local art scene.


Reasons to stay here

Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 99% of the city's accommodation.
This accommodation is highly recommended for its location, scoring higher than 94% of other options in the city.
It's hard to beat the room comfort here, which is rated higher than 98% of other accommodations in Hanoi.

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Amenities and facilities
Excellent
Facilities

8

Most talked about facilities

Breakfast

37 mentions

Housekeeping

27 mentions

Food & Dining

13 mentions

View

2 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • Korean
  • Vietnamese

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Dart board
  • Exercise area
  • Fishing
  • Garden
  • Hiking
  • Hot tub
  • Light therapy
  • Massage
  • Nightclub
  • On-site entertainment
  • Pub crawl
  • Sauna
  • Spa
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Grocery delivery
  • Happy hour
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
  • Shared kitchen
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Hair salon
  • Heating in public area
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Kids safety features

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Couples only
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Parking [paid]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Alarm clock
  • Bathrobes
  • Blackout curtains
  • Coffee/tea machine
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Desk
  • Free tea
  • Free welcome drink
  • Hair dryer
  • Heating
  • Laptop safe box
  • Linens
  • Lock box in room
  • Mini bar
  • Non-smoking
  • Phone
  • Satellite/cable channels
  • Seating area
  • Sewing kit
  • Shower
  • Slippers
  • Sofa
  • Soundproofing
  • Toiletries
  • Towels
  • Wake up call
  • Wi-Fi
  • Wi-Fi [complimentary]
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • Buffet
Restaurants on site

Essence Restaurant

  • Cuisine: Vietnamese
  • Menu: Buffet, A-la-carte
Location
22A Ta Hien Street, Old Quarter Hoan Kiem, Ha Noi, Phố Cổ, Hoàn Kiếm, Hà Nội, Old Quarter, Hanoi, Vietnam, 10000
Exceptional
Location

9.2

Airports

  • Gia Lam Airport (NULL)
    3.9 km 22 min drive
  • Noi Bai International Airport (HAN)
    21.1 km 38 min drive

Public transportation

  • Hanoi Railway Station
    1.6 km 10 min drive

Hospital or clinic

  • Trung tâm Y tế Quận Hoàn Kiếm
    60 m

Shopping

  • Night Market
    300 m

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Old Quarter
    150 m
  • St. Joseph's Cathedral
    690 m
  • Hoa Lo Prison
    1.2 km
  • Vietnam Military History Museum
    1.3 km
  • Vietnamese Women's Museum
    1.3 km
  • Ho Chi Minh Mausoleum
    1.8 km
  • Presidential Palace Historical Site
    1.9 km
  • One Pillar Pagoda
    1.9 km
  • Temple of Literature & National University
    1.9 km
  • Vietnam Museum of Ethnology
    5.5 km

Nearby landmarks

  • Travel Agent Hanoi
    10 m
  • Kitonali Bespoke Tailoring
    20 m
  • Vietcraft
    30 m
  • Lucky Star Shop
    40 m
  • Ta Hien Street
    50 m
  • Trung tâm Y tế Quận Hoàn Kiếm
    60 m
  • Mao's Red Lounge
    70 m
  • Nunal Boutique
    80 m
  • Hang Bac Temple
    80 m
  • Hieu Phuc Loi
    100 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee18000 VND
  • Distance from city center0.001 km
  • Travel time to airport (minutes)40

Extras

  • Breakfast charge (unless included in room price)250000 VND
  • Daily Internet/Wi-Fi fee0 USD

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors9
  • Number of restaurants2
  • Number of rooms 35
  • Room voltage220
  • Year property opened2010
  • Most recent renovation2014

Reviews of Hanoi Center Silk Hotel from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness8.8
Facilities8.0
Location9.2
Room comfort and quality9.1
Service9.2
Value for money8.8
High score for Hanoi
Rating
9+ Exceptional (309)
8-9 Excellent (74)
7-8 Very Good (44)
6-7 Good (10)
<6 Below Expectation (26)
Time of the year
Mar - May (133)
Jun - Aug (101)
Sep - Nov (94)
Dec - Feb (135)
All guests (648)
All room types
All languages

Show reviews that mention 

Showing 463 verified guest comments
12345
9.7
Exceptional
Randall from United States
Couple
Stayed 2 nights in October 2015

Exceeded Expectations”

Location, Staff, Breakfast

We travel to Hanoi once a month on average and typically stay at a five star hotel on the lake. This was the first time we stayed at the Essence d'Orient Hotel and Spa and it will be the hotel we stay at from now on. We had a better experience here than at the five star hotel and at more than half the price and a much better location. What a great experience at this wonderful boutique hotel and spa. The overall feeling we got was one of visiting the home of a good friend. Warm greetings, attentive service, very clean, warm decor, fantastic food and unique personal feeling. The location cannot be beat if you want to see the old quarter as it is right in the center of the action. We strolled down one block away each evening to have a drink, listen to music and watch the people from all over the world. The breakfast must be the best in Hanoi (better than the five start hotel). We had lunch and we recommend each visitor to eat at least one time at the hotel for lunch or dinner as the food was outstanding and a unique twist on traditional Vietnamese dishes. We also spent an afternoon at the Spa on the second floor. Again, it felt like we were visiting friends as the spa staff took great care of us, provided wonderful, professional massages and gave us the energy to hit the streets of the old quarter once again. We will use the Essence d'Orient Hotel and Spa as our new Hanoi home as if feels like visiting friends. Who wouldn't want a five star experience at half the price?

Reviewed October 18, 2015

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10.0
Exceptional
Randall from United States
Couple
Stayed 3 nights in April 2016

Repeat Customer, Another 5 Star Experience”

First, we have to disclose that we have stayed at the Essence d'Orient Hotel many times over the past six months. It is very difficult for a hotel to keep the service level at a high level over time but this hotel has managed to do that. In a previous review, we described our visit as a 5 star experience at a 3 star price. This is still the case after many stays. The staff is very attentive and friendly, rooms are clean and nicely appointed, the location cannot be beat and the food in the restaurant is the best selection and quality in the Old Quarter. Whether it's traditional Vietnamese or more Western style, the menu offers a great choice. Whether we are there for lunch or dinner, we always make reservations as they are so popular now they are turning people away. Make a reservation to enjoy the food whether you stay here or not. Last item to mention is the breakfast which is a nice variety of fruits, salads, breads, etc. to start your day in Hanoi. We love seeing our welcoming friends at the Essence d'Orient and look forward to our next stay.

Reviewed April 12, 2016

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9.0
Exceptional
Sudarat from Thailand
Business traveler
Superior Room
Stayed 1 night in December 2015

Walking street area.”

Staff / room / clean

Essence d’Orient Hotel & Spa is for the tourists who love night-life. The traffic in Hanoi is bad, but you can ask the hotel to call taxi for you anyway. The staffs are very friendly and well-trained. The room is wonderful with good small and good atmosphere. The elevator is very small when you have to carry all your belongings with you. The internet signal is very well, and there is a Laptop for LAN use in your room.

Reviewed January 21, 2016

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9.6
Exceptional
Sean from Canada
Family with teens
Superior Room
Stayed 2 nights in December 2016

Great Location, Great Staff”

Very good location in the center of the old district, right on "beer street". Staff was fantastic, especially Tony. He always steered us in the right direction, gave us good advice, was polite and professional, and we felt like we could trust him right from the get-go. Though the hotel was right in the middle of the action in the old quarter, our room was surprisingly quiet! If you opened the window, you could hear a little noise from the street but if you kept it closed, almost nothing! I would definitely recommend this hotel to anyone who wants to be in the heart of the action in the old quarter in Hanoi but cdan still retreat to a nice quiet room for a good night's rest.

Reviewed January 12, 2017

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10.0
Exceptional
ronald from South Africa
Solo traveler
Superior Room
Stayed 3 nights in May 2015

Great hotel”

service, rooms, location

I spent 3 nights in Hanoi and stay was made better by stay at this hotel. The staff at this hotel is amazing. The level of service and friendliness from the staff was great. Made to feel welcome from the moment we reached the hotel. Staff knowledge and helpfulness further added to a great time in Hanoi. Great location in the Old Quarter. The rooms are great. Great for escaping the heat and crazy streets of the Old Quarter. Restaurant was also very good. Had some of the best meals in Vietnam there. Great service as well. After long days of touring the spa is great. Tried multiple different treatments and all where great. The experience was further enhanced by the staff. Great hotel

Reviewed June 04, 2015

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10.0
Exceptional
cher from Singapore
Solo traveler
Deluxe Window
Stayed 2 nights in October 2017

The best stay ever”

My third trip to Hanoi, I chose to stay at Essence d'Orient this round. I loved this hotel's location within the Old Quarter, its proximity to food places, shopping and everything nice about Hanoi. The hotel's cleanliness and great breakfast spread really sealed the deal for me - it's a hotel worth the stay/price. The staff are very friendly and helpful. I left my bag behind during my 3d/2n escapade to Sapa, and it was already in my room when I re-checked in. Peace of mind, they're professionals!

Reviewed November 01, 2017

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9.0
Exceptional
YEN from Singapore
Couple
Stayed 2 nights in March 2015

Good location and customer service”

Location, Ciustomer Service & Spa

The location is really good, to the left it's the beer corner and street food and to the right is shophouses for shopping. It is located within the Old Quarter of Hanoi, very near access to places of interest, shops and dining, exploration can be made on foot. It gets very happening at night. The customer service here is awesome, you do not feel like you are in a foreign land, they are trained to speak good english, makes it easy for you to communicate your needs and concerns if any. The spa is well priced and satisfying as well, and staying in the hotel gives you 15% to the spa packages. However, the hotel might need to improve on its ventilation,I was staying in the 6th floor and I could smell oil (cooking oil) from the restaurant? Poor venting of exhausted fumes maybe? And the walls are really thin, we could practically hear the others next door from our room and vice versa.

Reviewed March 09, 2015

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10.0
Exceptional
Paul from United Kingdom
Group
Deluxe Window
Stayed 3 nights in July 2015

Favourite hotel in Hanoi yet!”

Delicious breakfasts, incredibly friendly, cheerful and helpful staff, very pleasant rooms

We had a fabulous 3 night stay at the Essence d'Orient Hotel. The hotel is located right in the busy heart of the old quarter. Stepping outside you can immediately experience Hanoi street-life, yet inside the hotel is peaceful, quiet and relaxing. The staff were excellent - always friendly and helpful, taking an interest in our trip, giving great recommendations for restaurants and so on, and going beyond expectations organising transport, booking and checking in, and even contacting our next hotel. The breakfast was delicious, with lots on the menu and very attentive staff. The room was a high standard, well-equipped and very clean.

Reviewed July 22, 2015

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10.0
Exceptional
genevieve from Singapore
Family with teens
Deluxe Window
Stayed 2 nights in December 2016

A good stay with friendly staff!”

No complaints about the rooms, it was clean and quiet (except on our last night where there was a beer promotion with stage performances going on at the beer street corner) but it was all good! Staff were all friendly and eager to help. They'll even help you purchase tickets from nearby attractions if need be (at a cost of course, in USD). They sell SIM cards too but my advice would be to get it from the Viettel shop near the water puppet theatre. Location is in the heart of Old Quarter which makes visiting/walking to places of interest very convenient. Hotel is situated next to the bustling beer corner (good if you're a drinker). We had dinner in the hotel once and it was decent. At point of dining, it was rated #12 on TripAdvisor on restaurants in Hanoi.

Reviewed December 12, 2016

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9.2
Exceptional
Shalene from Singapore
Group
Deluxe Window
Stayed 1 night in June 2017

Fantastic value for money ”

We didn't realise we were located right THE Ta Hien beer and food street because in spite of the area bustling with crowds and live music on the weekend, the double windows and glazing had more or less blocked all sound out. Aircon works. Staff are friendly, considerate and very helpful even with contacting other local tour and airport transfer agents not booked through the hotel. The coffee at Essence cafe is divine, not sold anywhere to consumers unfortunately! I'd love to have tried the Essence Spa but they close at 9pm though nearby within 7 mins' walking distance one can easily find top TripAdvisor ranked spas that open until 11pm. I do hope the water pressure can be a little stronger and perhaps slightly better ventilation in the bathroom to rid steam; there were itsy flies about but bear in mind it's the tropics and summer. Overall I'd stay here again and won't bother researching for a better deal anymore. Truly wonderful!

Reviewed June 27, 2017

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10.0
Exceptional
Jasmine from Singapore
Couple
Superior Room
Stayed 3 nights in February 2017

Excellent hotel with superb customer service!!”

- great location right at the bustling Ta Hien Street in the heart of Old Quarter - was a superb location for tourist who wanted to see the night life of Hanoi - had a room facing the street but the noise from the beer crowd on the street cannot be heard from the room at all :) - fanatic front desk staff who spoke good English - staffs are friendly and helpful - bellboys are always ever ready to help - the rooms are cozy and well maintained - bed is huge and comfortable - they even left bottles of water outside the room for me when we chose not to make up the room - will definitely recommend this hotel!!

Reviewed February 22, 2017

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10.0
Exceptional
ruby from United Kingdom
Couple
Superior Room
Stayed 1 night in February 2016

Perfect little hotel”

We stayed at both the essence spa hotel and its neighbour essence D'orient. Very similar but different room designs and entrances although both are linked via the restaurant. I would recommend either. The hotel doesn't look much from the outside but inside was lovely. Staff were extremely helpful, gave us maps, advice, arranged taxis and even checked us in for our onward flight. Excellent location in the heart of the old quarter.

Reviewed February 26, 2016

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10.0
Exceptional
Li from Hong Kong SAR, China
Couple
Stayed 2 nights in May 2015

Great Location, Great Service”

Location, Service, Food

It was a very pleasant stay. Staffs were helpful and friendly and offered to go extra miles to help us with luggage delivery and money exchange. Knowing that it was our first trip to Hanoi and we were there to celebrate our anniversary, the manager kindly upgraded us to a balcony room with fantastic view overlooking the old quarter. Would highly recommend this hotel to anyone travelling to Hanoi for business or leisure.

Reviewed October 05, 2015

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8.7
Excellent
WUN from Singapore
Solo traveler
Superior Room
Stayed 2 nights in August 2015

Amazing Hotel Inside the Old Quarters”

Good Location, Customer Service, Value For Money

It's my first trip to Hanoi so I haven't really stayed in a lot of Hanoi hotels to be able to compare. But from what I get from the hotel, I must say I'm extremely satisfied with my stay. Most of the hotel staffs spoke good English. And its location is ideal, just beneath it is the bustling old quarters with lots of restaurants and bars nearby. Lastly, the service of the hotel staffs are excellence. When I've checked out, the front office staff even walk me to my taxi and bade farewell to me. This is excellent. If I've to find something not so good about the hotel to mentioned, it will be the shower. The waters are not coming out powerful enough...

Reviewed August 12, 2015

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9.2
Exceptional
Shaun from New Zealand
Solo traveler
Stayed 1 night in December 2016

Great spot in the hustle and bustle of the Old Quarter”

Rooms are clean and bed is comfortable for a great nights sleep. I recommend this hotel if you are travelling to the Old Quarter in Hanoi, the location cannot be beaten to experience the busy-ness of the Old Quarter. I have stayed at a few Hotels in this district and this one is the best value with excellent helpful staff. Recommended

Reviewed December 06, 2016

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9.6
Exceptional
Andrew from Malaysia
Business traveler
Superior Room
Stayed 1 night in May 2016

Will Definitely Be Back!!”

Stayed at Essence D'Orient Hotel for 2 nights. Excellent location in the heart of the Old Quarters in the middle of all the actions. Lots of food around. Excellent, attentive and courteous service from all the staff. Good spoken English. I booked the Superior room, which is of a good size. Room is clean with rain shower. Would definitely book again when I am back in Hanoi

Reviewed May 09, 2016

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9.6
Exceptional
Andrew from Malaysia
Business traveler
Superior Room
Stayed 1 night in May 2016

Wonderful Stay!”

Stayed at Essence D'Orient Hotel for 2 nights. Excellent location in the heart of the Old Quarters in the middle of all the actions. Lots of food around. Excellent, attentive and courteous service from all the staff. Good spoken English. I booked the Superior room, which is of a good size. Room is clean with rain shower. Would definitely book again when I am back in Hanoi

Reviewed May 09, 2016

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10.0
Exceptional
Ryan from New Zealand
Solo traveler
Stayed 2 nights in March 2016

Sensational Hanoi skyline view”

On sunset the view from the highest rooms is nothing short of sensational. Highly recommend stumping up for the balcony rooms to enjoy the ambience of watching the night lights and sounds come up in Hanoi. There are of course cheaper hotels that will give you all the benefits of a similar location (I moved to one when a needed an extra day and Essence d'Orient was fully booked.), but Essence d'Orient hotel has the Hanoi views. Didn't try the breakfast, was out for Pho every day!

Reviewed April 07, 2016

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10.0
Exceptional
Laura from United States
Group
Deluxe Window
Stayed 2 nights in April 2017

Exceptional”

My husband and I stayed at the Essence d'Orient Hotel with two friends (two rooms) and had a great stay. The hotel is located directly in the middle of the Old Quarter and is walking distance to most everything. The rooms were clean and comfortable, and the staff was extremely helpful. One person in our group left money at a previous hotel in a different city and the staff contacted the other hotel to ensure the money arrived safely. They went above and beyond to ensure everything was taken care of. I would definitely recommend staying here!

Reviewed April 17, 2017

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9.6
Exceptional
Nicholas from New Zealand
Couple
Superior Room
Stayed 2 nights in May 2016

Best Value, Attentive Staff, Excellent Rooms”

This is my pick of the "up market" places to stay in Hanoi on the "cheap". I've stayed at Boss Legend Hotel as well around the corner and I'd stay here at Essence because it is about half the price for comparable comfort/room size etc. Internet was fast too. The staff here seem like they have been trained by American's - like way up there on the helpful side and explaining everything well. It was really unexpected and once I got over the initial thoroughness I relaxed and went with the flow. This place had the best bed I've slept on in Hanoi so far, so great, like sleeping on a cloud. Not a soft, spongy cloud, a firm fluffy light cloud, lol The bed was awesome, I like a firm mattress and this was great, even though it had a softness about it :D The only downside to this particular room (601) was the shower pressure, which was strange as the sink tap and toilet hose had great pressure. I suspect that the filters in the shower hose have not been cleaned out in a while. I think this because I had this issue at home, once I cleaned these in-line filters pressure was good again. I didn't bring it up with the staff while there as I could shower, it just would have been ideal if the pressure in the shower matched that of the sink/toilet hose.

Reviewed May 20, 2016

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