Essence Hanoi Hotel & Spa
Essence Hanoi Hotel & Spa
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9.6
Exceptional

"Remarkably, the hotel is perfectly quiet and calm inside."

Luke

|

July 4, 2016

Superior Room - Bed Essence Hanoi Hotel & Spa
Superior Room - Bed
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Lobby Essence Hanoi Hotel & Spa
Lobby
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Interior view Essence Hanoi Hotel & Spa
Interior view
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Interior view Essence Hanoi Hotel & Spa
Interior view
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See map Essence Hanoi Hotel & Spa
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Exceptional
Location
9.4
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What guests are saying:
Staff are friendly and very helpful
Xuanzhu from Singapore
Business traveler
The entire team at the Hotel is outstanding. They are so friendly and helpful. Loved my stay there. Would highly recommend this hotel
Shalini from India
Group
Apart from the internet connection, everything is perfect.
Tin from Hong Kong
Solo traveler
very nicely decorated rooms, great location, in the heart of Old Quarter, very friendly staff
Henning from Germany
Solo traveler
Had a pleasant stay when I was in Hanoi. Great hospitality
Ong from Malaysia
Business traveler
Amazing location- very central. Really nice stuff Amazing for short stay in Hanoi
liron from Israel
Couple
Awesome Hotel - 100% recommendation!
Danny from Germany
Couple
Highly recommended for your stay at old quarters. Staff super friendly and helpful. Nice hotel too.
Huijing from Singapore
Family with young children

Essence Hanoi Hotel & Spa

Exceptional location
- Inside city center
- What's nearby?
Exceptional
From 1167 reviewsSee what guests said
9.2
/
10
Exceptional service
9.4
Recommended by 95% of guests
Value for money9.1
Distance to city center0.01 Km
Location rating9.4
Nearest airportGia Lam Airport (VGL)
Distance to airport3.7 km
  • Airport transfer

  • Located in heart of Hanoi

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
9.2
Exceptional
Room comfort & quality
This property is in high demand!Last booked 5 hours ago | 20 travelers are looking at this property right now
Junior Suite
Junior Suite
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Suite with Balcony
Suite with Balcony
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed and 1 sofa bed
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Family Room
Family Room
...
  • Room size: 45 m²/484 ft²
  • Non-smoking
  • 2 single beds and 1 king be...
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Deluxe Balcony Room
Deluxe Balcony Room
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 king bed
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Superior Room
Superior Room
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 queen bed
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Deluxe Window
Deluxe Window
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds or 1 double b...
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Junior Suite Balcony
Junior Suite Balcony
...
  • Room size: 28 m²/301 ft²
  • Street view
  • 1 king bed
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Suite with City View
Suite with City View
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 super king bed
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Family Premier
Family Premier
...
  • Room size: 40 m²/431 ft²
  • Shower
  • 1 single bed and 1 double b...
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Standard Double Bed
Standard Double Bed
...
  • Room size: 14 m²/151 ft²
  • Balcony/terrace
  • 1 king bed
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Have a question for Essence Hanoi Hotel & Spa?

What people love about the property

  • 10.0
    Exceptional

    "The room really big and quiet."

    Dawn

    |

    August 8, 2016

  • 10.0
    Exceptional

    "Staffs were extremely helpful and friendly."

    Jee L.

    |

    April 23, 2018

  • 9.2
    Exceptional

    "Room was very nice, spacious and clean."

    Nina

    |

    October 10, 2016

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More about Essence Hanoi Hotel & Spa

More about Essence Hanoi Hotel & Spa

9.2
Exceptional

"The staff is very helpful and friendly."

Cora

|

February 23, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Vietnamese cuisine
Vietnamese cuisine
Ancient Town
60 m Vietnamese
Oc luoc Dinh liet
80 m Vietnamese
Che Huong Hai 93 Hang Bac
80 m Vietnamese
American cuisine
American cuisine
Prague Pub
30 m American, Bar, Brew Pub
Gecko 85 hang bac
90 m American, Asian, Bar
iCream Lab
130 m American, Australian, Vietnamese
Asian cuisine
Asian cuisine
Essence Restaurant
20 m Asian, Fusion, Gluten Free
Fresh Sushi
30 m Asian, Japanese, Sushi
King cafe
60 m Asian, Cafe, International

What they offer

10.0
Exceptional

"Staffs are super nice!"

Henri

|

March 17, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1167)Booking.com Reviews (353)
9.2
/
10
Cleanliness9.2
Facilities8.6
Location9.4
Room comfort and quality9.2
Service9.4
Value for money9.1
Provided by verified guests of Agoda
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All guests (1167)
All room types

Show reviews that mention 

Showing 886 verified guest comments
12345
10.0
Exceptional
izzati from Malaysia
Family with teens
Family Room
Stayed 1 night in January 2019
Awesome”
We stayed one night in the Junior Suite and one night in the Family Room. We were welcomed with juice for each of us and in the suite they provide complimentary fruit basket. They respond very fast to anything that we ask for help. The staffs were very helpful and we did enjoy our stay. The location is very near to the beer street and can be a bit noisy at night. But, there are shops nearby, Circle K (Convenient Store) and walking distance to Dong Xuan Market. Will definitely stay again if we visit Hanoi.
Reviewed January 13, 2019
8.0
Excellent
Wei from Malaysia
Business traveler
Junior Suite
Stayed 3 nights in January 2019
Nice hotel with friendly staffs”
Overall, nice hotel, nice stay. Location is good, happening at night time. Do not expect taxi to drive in during evening / night hour. WiFi was good, but still have room for improvement. Breakfast choices was great.
Reviewed January 12, 2019
9.2
Exceptional
Ping from Australia
Family with young children
Family Premier
Stayed 1 night in January 2019
Quaint Hotel in excellent location as 5-10 minutes to the Hoan Kiem Lake”
very stylish interiors with great location close distance to HK lake, restaurants and shopping around the old quarter. The staff are very helpful. I only stayed 1 night so I didn't get to experience all the facilities of the hotel.
Reviewed January 10, 2019
9.2
Exceptional
Yeow from Singapore
Family with teens
Junior Suite
Stayed 2 nights in December 2018
Helpful and friendly staff”
Hotel is located at the busy and noisy street of Old Quarter. But once in the room , we cannot heard those street noise. Room is spacious and comfortable. When we were there night temperature fall below 10 degC, we slept comfortable through the night unlike our freezing stay in Trang An. Staff are friendly. Provided us brief introduction on hotel location and list of eatery location we can consider.
Reviewed January 03, 2019
8.4
Excellent
Jason from United States
Solo traveler
Deluxe Window
Stayed 3 nights in January 2019
Very Attentive Staff”
The staffs were very helpful and attentive. The hotel is close to local shops, restaurants and landmark in the Old Quater area.
Reviewed January 15, 2019
9.6
Exceptional
Karene from Philippines
Family with young children
Family Room
Stayed 4 nights in December 2018
Excellent location and friendly staff. Comfortable stay ”
Very clean rooms, location was perfect and close to everything. Great food offered at the restaurant. Excellent staff- super helpful. Got us amazing seats for the water puppet show, and were so helpful In accomodating to all our needs. Thank you!
Reviewed January 03, 2019
9.6
Exceptional
MEI from Singapore
Couple
Superior Room
Stayed 2 nights in December 2018
Excellent”
Got a free upgrade to the deluxe room, which was a pleasant surprise. Room was very comfortable. Staff were friendly. We left the hotel for a night at Halong Bay and the staff knew our cruise company although we only told the night shift and they communicated to the morning shift. Location of the hotel is in the Old Quarter which is very convenient.
Reviewed December 13, 2018
9.2
Exceptional
MEI from Singapore
Couple
Superior Room
Stayed 2 nights in December 2018
Value for money”
Hotel is located in Old Quarter, and close to many eating places and shops. Staff are friendly and helpful and take the initiative to provide good service. The room is clean and modern. The hotel has a complimentary afternoon tea everyday where they serve some fruits and small sweets.
Reviewed December 13, 2018
9.2
Exceptional
Lee from Singapore
Family with young children
Superior Room
Stayed 2 nights in December 2018
Exceptional”
I am writing a short note to extend my family's heartfelt appreciation and compliments to your hotel team at Essence Hotel. We chosen Essence hotel for our 1st visit to Hanoi for a family of 12 members and received delightful service from your staff, 1. Reception - ensured communication is swift and prompt. 2. Waitresses at he breakfast cafe - who attended to us with sincerity and warmth. Make us feel right at home. Love their smile and dedication. 3. Hotel staff - We were very happy with the food quality, the ambience and level of service rendered. I am glad my choice for booking this hotel (2 nights) has given even more of my family a chance to experience Vietnam excellent hospitality. Here's to a warm, wonderful Merry Christmas to you and your team! Please convey our deepest thanks to them. Best Regards
Reviewed December 12, 2018
9.2
Exceptional
Budi from Singapore
Family with young children
Family Room
Stayed 7 nights in December 2018
Top Notch Service”
My family were staying for 7 nights and was well attended to by Ms. Mia, booked two room (connecting). Room. Spacious with top notch cleanliness at par if not exceeding hotel with stars!!! The staffs are absolutely helpful, attentive. Location are super and max 15 minutes walking from all the best foods within old quarter. If you are traveling to Hanoi and looking for place within Old Quarter, look no further. Mia has attended to our needs beyond her line of duty. She responded even during her off day! Provided us with recommendation etc. On the last day, she was kind enough to pack breakfast for our boys as we were leaving early at 0500 HRS for airport. She alone deserves medal for her service!
Reviewed December 11, 2018
9.2
Exceptional
Bryony from Hong Kong
Family with teens
Superior Room
Stayed 1 night in December 2018
Reliable as always ”
I have been to Hanoi 4 times now and always stay here . It’s reliable , location is great , and price is reasonable for what you get . The staff are so helpful and even helped us out with our visa which I’m so grateful for , the airport transfers are so easy and reliable ( some other hotels will try and charge you higher ) . If you get a room round the back then you can’t hear the street below , if you get a room at the front it might be a little noisy - as the location is right in the old quarter so you really feel in the heart of Hanoi . The staff will help you with everything , they are so well trained . The restaurant is also amazing - perfect for authentic and slightly sophisticated Vietnamese food . Also recommend the spa - it was one of the best massages I have ever had .
Reviewed December 05, 2018
9.6
Exceptional
Alastair
Couple
Deluxe Balcony Room
Stayed 1 night in November 2018
Best Hotel in Hanoi”
Great hotel with large spacious rooms. Comes with a laptop which was really handy for extra research and finding restaurants. Really welcoming staff who gave us excellent meal suggestions and arranged a taxi to the airport at a very competitive rate. Breakfast was of high quality and varied and the location is at the heart of the old quarter and yet the rooms are quiet. Overall perfect and would highly recommend!
Reviewed December 04, 2018
8.0
Excellent
Ai from Singapore
Family with young children
Junior Suite
Stayed 2 nights in November 2018
Junior suite at level 5 with food smell”
Room was filled with food smell at peak hours for meal as ventilation at restaurant is poor and we can see clearly right through the house opposite our room. They combined 2 twin bed together instead of king sized bed but was not told upon check in. Junior suite at level 8 is much better as compared
Reviewed December 03, 2018
8.0
Excellent
Ai from Singapore
Family with young children
Junior Suite
Stayed 1 night in November 2018
Junior suite at level 8”
We were greeted by warm welcome with a drink and fruits. Stayed for 1 night at level 8 which was quiet but lift served till level 7 hence need to walk up staircase. Room was spacious enough with city view and given complimentary wine, fruits and local snack!
Reviewed December 03, 2018
9.6
Exceptional
Mariana from Singapore
Couple
Suite with Balcony
Stayed 2 nights in November 2018
Excellent!”
The hotel was right in the heart of the old quarter. The staff were exceptional - I haven't seen anything like it. They talk you through your check in over a welcome drink. Walked us to the car, to send us off when we were departing to halong bay and the airport (talk about going the extra mile). The food was incredible - very tasty. The hotel restaurant on its own in fact is always recommended online as great restaurant to go to. We also very much enjoyed the walking street food tour arranged by the hotel. A very well run hotel boutique hotel - well done to all behind it.
Reviewed November 07, 2018
10.0
Exceptional
Cheryl from Singapore
Couple
Superior Room
Stayed 1 night in October 2018
Highly recommended and the only hotel I will recommend ”
The staff, the environment, the cleanliness are excellent. 1. The room is very clean, choose the main wing/ block and quiet room. 2. Staff are super friendly , helpful and sincere. They were with you whenever you need them and ensure you get the best of the trip. 3. Location is at old quarter, full of street food, bar, market just walking distance. 4. They offer you a room to shower even after you check out and waited for a night train to next station. Free of charge! 5. Before your trip , you can contact them via Agoda chat box and their reply was always fast and positive. 6. Their provide ideas about your trip, shop and activity. Overall, They gave us surprise , surprise and surprise which we never expect! Super happy with this hotel. ❤️
Reviewed November 04, 2018
8.0
Excellent
Foong from Singapore
Family with teens
Deluxe Window
Stayed 2 nights in October 2018
Value for money ”
Impeccable service from the staff, from check-in to check-out. Breakfast spread is limited but food quality is not lacking. Hotel also provides complimentary tea for guests. A little noisy for rooms in the front on weekends when the, streets are alive with the night stalls. Overall value for money.
Reviewed October 29, 2018
9.6
Exceptional
Jennifer from Singapore
Family with young children
Superior Room
Stayed 3 nights in October 2018
Excellent find”
For context: we are a late 40’s - early 50’s USA couple with a seven year old child, very experienced travellers, expats. We spent five days in Hanoi, the first two fays for work where we were at another big name hotel. We then moved to ththe Essence for the last 3 days and wish we had been there the whole time. Right in the middle of the old quarter where it’s very busy and buzzy, but when you step in the lobby of the Essence everything was calm and the staff were so accommodating. The rooms are small, but well appointed, the extra bed was already set up for us. The food in the restaurant was nice and convenient. For our last night the hotel upgraded us to the family suite because they had availability and the like to upgrade for free when possible. We are already planning a return trip (patents only next time) and will be staying at the Essence. The only negative is there is some sound leaks if loud guests pass your room or if staying in street side room., but not bad.
Reviewed October 29, 2018
8.0
Excellent
David from Singapore
Business traveler
Suite with City View
Stayed 2 nights in September 2018
Good hotel and staff are its greatest assets”
Room is great, amenities in room were solid. I booked a junior suite. The disappointments: too crowded after dark on the beer street, which is just outside the hotel. Afternoon tea, so-called, was disappointing as there was nothing substantial as food except some sweets and limited fruits. Staff have the highest votes, and the manager was able to make quick decisions to please guests. Excellent.
Reviewed October 26, 2018
6.0
Laura
Couple
Superior Room
Stayed 1 night in December 2018
Much better hotel options in Hanoi ”
Based on the reviews, I booked this hotel. However after receiving 5 star treatment at Marvellous Hotel and Spa, I figured it would be nice the same at Essence, however I was completely wrong. From the Checkin the staff was unprofessional and look around 30-45 minutes just to check us in, hence they had no one else I front of us. Room was clean, good size. The next morning my friend and I went to eat breakfast as we had arranged payment with the hotel booking, needless to say, we were advised the extra cost paid still didn’t include the breakfast as requested. It took the hotel manager around and hour to figure out what happen, then allowed us to eat... extremely unprofessional service.... for the money paid at this hotel I would have expected better service. Would never recommend this hotel. Read trip advisor reviews and see why Marvellous Hotel is rated so high, they care about their customers unlike Essence.
Reviewed December 23, 2018
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  • Exceptional location
  • Old Quarter
  • Hanoi Railway Station is within 1.6 km