Essence Palace Hotel & Spa
Free Wi-Fi

Essence Palace Hotel & Spa

27-29 Gia Ngu Street, Old Quarter, Hoan Kiem District, Old Quarter, Hanoi, Vietnam, 10000
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    Essence Palace Hotel & Spa Reviews

    9.2
    Exceptional
    /10
    (1088 reviews)See what guests said
    9.6
    Exceptional

    "Nice hotel, clean, cozy."

    Ruth

    -

    April 16, 2018

    9.5
    Exceptional service
    Recommended by 99% of guests

    Things you’ll love about Essence Palace Hotel & Spa

    Things you'll love

    • Airport transfer

    • Located in heart of Hanoi

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Exceptional
    Location
    9.4
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Old Quarter360 m
  • Hoan Kiem Lake420 m
  • St. Joseph's Cathedral (Nha Tho Lon)540 m
  • Hoa Lo Prison1 km
  • Vietnam Fine Arts Museum1.6 km
  • Temple of Literature1.73 km
  • Ho Chi Minh Mausoleum1.82 km
  • One Pillar Pagoda2 km
  • West Lake2.52 km
  • Vietnam Museum of Ethnology5.62 km
  • This property is in high demand!

    Last booked 9 hours ago

    Value for money9.1
    Distance to city center0.01 km
    Location rating9.4
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport3.9 km

    Rooms available at Essence Palace Hotel & Spa

    9.0
    Excellent
    Room comfort & quality
    Terrace Suite
    Terrace Suite
    ...
    • Room size: 40 m²/431 ft²
    • Street view
    • 1 king bed
    Enter dates to see prices
    Deluxe with Window
    Deluxe with Window
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 1 queen bed or 2 single bed...
    Enter dates to see prices
    Suite with Terrace
    Suite with Terrace
    ...
    • Room size: 40 m²/431 ft²
    • Balcony/terrace
    Enter dates to see prices
    Deluxe Family Room
    Deluxe Family Room
    ...
    • Room size: 40 m²/431 ft²
    • Shower
    • 2 single beds and 1 queen b...
    Enter dates to see prices
    Balcony Suite
    Balcony Suite
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Deluxe Family Connecting Room
    Deluxe Family Connecting Room
    ...
    • Room size: 40 m²/431 ft²
    • Courtyard view
    • 2 single beds and 1 double ...
    Enter dates to see prices
    Junior Suite with Terrace
    Junior Suite with Terrace
    ...
    • Room size: 26 m²/280 ft²
    • Street view
    • 1 queen bed
    Enter dates to see prices
    Junior Suite with Balcony
    Junior Suite with Balcony
    ...
    • Room size: 28 m²/301 ft²
    • Street view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Junior Suite with Terrace
    Junior Suite with Terrace
    ...
    • Room size: 26 m²/280 ft²
    • Balcony/terrace
    Enter dates to see prices
    Family Connecting
    Family Connecting
    ...
    • Room size: 40 m²/431 ft²
    • Non-smoking
    • 2 single beds and 1 double ...
    Enter dates to see prices
    Have a question for Essence Palace Hotel & Spa?

    What people love about Essence Palace Hotel & Spa

    • 10.0
      Exceptional
      Location

      "Great location."

      Joanne

      |

      December 25, 2018

    • 10.0
      Exceptional

      "This is my third year in a row that I stayed at the Essence Palace Hotel and my stays have always been wonderful and memorable."

      Lance

      |

      December 26, 2018

    • 9.6
      Exceptional
      Staff 

      "The staffs are nice."

      Ruth

      |

      April 16, 2018

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    More about Essence Palace Hotel & Spa

    More about Essence Palace Hotel & Spa

    6.4
    Good

    "Very near by lake hoankiem, easy to access to nice restraura..."

    SUN M.

    |

    December 10, 2018

    An overview

    Show less

    What they offer

    9.6
    Exceptional

    "Lovely A+ staff, breezy check in and know exacly when to hel..."

    Khanh

    |

    October 15, 2018

    Read more reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Vietnamese cuisine
    Vietnamese cuisine
    Hanoi Pearl Restaurant
    20 m Vietnamese
    Che Huong Hai 93 Hang Bac
    110 m Vietnamese
    Chuc Linh
    110 m Vietnamese
    American cuisine
    American cuisine
    Gecko Cheap and Cheerful Restaurant
    40 m American, Asian, Bar
    Gecko 85 hang bac
    110 m American, Asian, Bar
    Hanoi Time Coffee
    130 m American
    Asian cuisine
    Asian cuisine
    Restaurant 96
    10 m Asian, Vietnamese
    Skyline Hanoi
    10 m Asian, Brew Pub, European
    Gia Ngu Restaurant
    40 m Asian, Fusion, Gluten Free

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Essence Palace Hotel & Spa from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1088)Booking.com Reviews (315)
    9.2
    /
    10
    Cleanliness9.2
    Facilities8.6
    Location9.4
    Room comfort and quality9.0
    Service9.5
    Value for money9.1
    All languages
    All guests (1088)
    All room types

    Show reviews that mention 

    Showing 778 verified guest comments
    12345
    9.6
    Exceptional
    Natasha from Singapore
    Couple
    Deluxe with Balcony
    Stayed 5 nights in April 2019

    Awesome home away from home!”

    The hotel room is very chic and cozy. It’s very clean and the rain shower is great! The hotel location is also very good as it’s situated right in the middle of the food street, market, cafes and supermarket. The hospitality and service especially from Ken and his team was superb! They made us feel so comfortable and went the extra mile to assist us in any way possible. Do stay at Essence Hotel if you’re in Hanoi and i’m sure you’ll have a great experience with them just like my bf and I did! :)

    Reviewed May 06, 2019
    10.0
    Exceptional
    Kirsty from United Kingdom
    Couple
    Standard
    Stayed 1 night in April 2019

    The best hotel! ”

    We had the BEST stay at Essence Hotel! The staff are amazing and so helpful, especially Lily who helped us extend our stay by a few extra nights over WhatsApp and made everything so easy for us. She was always on hand to give us recommendations of things to do. The rooms are stylish, modern and have super comfy beds. The hotel is also in the perfect location near the lake. Plus, the restaurant has incredible food. We also got a room upgrade for our first night which was a great surprise! Highly recommend :)

    Reviewed May 02, 2019
    9.2
    Exceptional
    Janet
    Couple
    Balcony Suite
    Stayed 1 night in April 2019

    Superb Service”

    The service is superb from check-in till check-out! A very warm welcome and recommendation of local area for exploration. The room we have chosen is a Balcony Suite which is clean, excellent and value for money. Dinner and Massage promotion is also good and value for money! We used their airport transfer as well which is also a reasonable price. It has everything we need for a short stay in Hanoi Old Quarter.

    Reviewed April 24, 2019
    10.0
    Exceptional
    Supattana from Thailand
    Group
    Standard
    Stayed 1 night in May 2019

    Great Location, Clean Room, Super Friendly Staff”

    My friends and I booked 2 standard rooms, we have big bathroom, clean room and comfy. We have all needed facilities, toiletries, hair drier, cloth hangers, welcome fruits. Hoam Kiem Lake, Water Puppet, St Josep Church and Beer Junction are within walking distance.

    Reviewed May 15, 2019
    9.6
    Exceptional
    Veronika from Hong Kong
    Group
    Superior
    Stayed 3 nights in May 2019

    Exceptional”

    The staff were impressively kind, friendly and most helpful! Probably one of the reason that made the trip unforgettable.

    Reviewed May 17, 2019
    10.0
    Exceptional
    Sue from Malaysia
    Couple
    Superior
    Stayed 2 nights in May 2019

    Clean , great breakfast , good location and very friendly and polite staff in particular Ms Anna”

    Clean , great breakfast , good location and very friendly and polite staff in particular Ms Anna

    Reviewed May 22, 2019
    9.2
    Exceptional
    Sue from Malaysia
    Couple
    Superior
    Stayed 1 night in May 2019

    Clean , great breakfast , good location and very friendly and polite staff in particular Ms Anna ”

    Clean , great breakfast , good location and very friendly, polite and helpful staff in particular Ms Anna who was such a gem

    Reviewed May 22, 2019
    10.0
    Exceptional
    Yubraj from Hong Kong
    Solo traveler
    Balcony Suite
    Stayed 1 night in September 2018

    Best Hotel I have ever stayed in Hanoi”

    This place is a perfect package, Location is perfect, in the heart of old quarter. Staffs were amazing, attending with smile , Front Desk Mr. Alex and Tour organizer Mr. Stephen is really really helpful even though i didn't join the tour. if you get lucky like i did , you might get a free update room depending upon the booking status. Room was very spacious. There is a lots of choice for the breakfast. I would highly recommend this gem. I will come definitely saty here again. Thank you for your amazing hospitality Essence Palace Hotel.

    Reviewed March 07, 2019
    8.4
    Excellent
    Marie-Adele from France
    Couple
    Deluxe with Window
    Stayed 2 nights in February 2019

    Perfect location, amazing staff and pretty rooms”

    I can't comment on breakfast, however, the staff was amazing. They were really welcoming, gave us all information we needed and more. The room was nicely decorated (modern feel), and despite being on the smaller side, it was perfect for a couple. As for the location, it is right in the middle of the old quarter, so walking distance from almost every touristy sight of Hanoi. I highly recommend this hotel!

    Reviewed February 25, 2019
    8.4
    Excellent
    Edna from Singapore
    Couple
    Deluxe with Window
    Stayed 1 night in December 2018

    Excellent”

    Good location; 5mins walk to the night market! Very friendly staff; even received a complimentary room upgrade.

    Reviewed May 09, 2019
    9.2
    Exceptional
    Asko from Finland
    Couple
    Superior
    Stayed 2 nights in January 2019

    Fantastic stay at Essence Palace ”

    First but not last time, room was nice and cozy, great location in the heart of Old Quarters, service was just super, we had room service food and food was really good, breakfast was ok. Basically can highly recommend this hotel.

    Reviewed January 14, 2019
    9.2
    Exceptional
    Heng from Malaysia
    Couple
    Deluxe with Window
    Stayed 3 nights in April 2019

    Comfortable & Good Location”

    Attentive staff, good breakfast spread, very good location in Old Quarter.

    Reviewed May 06, 2019
    10.0
    Exceptional
    leong from Singapore
    Couple
    Junior Suite with Balcony
    Stayed 4 nights in April 2019

    Weekend trip to Hanoi”

    The hotel is located in a very central to Old Quarters; and just a block away from all the action and noise. Rooms are clean and the service team at the hotel were incredible, always ready to assist. The restaurant in the basement was really good, and had the best service and very accommodating to any requests. Do note that there are a few very nice restaurants, Bia Hoi (local beer) and bun cha, pho within 5 mins walk. Highly recommended.

    Reviewed April 20, 2019
    9.2
    Exceptional
    Edwin from Malaysia
    Couple
    Standard
    Stayed 1 night in February 2019

    Small rooms but good value”

    Rooms are small but if you're not going to be spending the whole day in the room, it doesn't matter. Location is excellent, smack right in the middle of everything and a short walk to others. The breakfast is nothing to shout about, lacks variety and the Pho lacked taste. The hotel manager Steve was extremely friendly, accommodating and warm. We only stayed for one night though as this was just a transit hotel, for us. I would come back to stay here again.

    Reviewed April 15, 2019
    6.8
    Good
    saoud from Australia
    Couple
    Deluxe with Window
    Stayed 2 nights in March 2019

    Need to double check what room size you are getting ”

    Found it through my travel in Vietnam and booking hotels the three star hotels are a bit tricky when it comes to the pictures they show on the website. Don’t get me wrong the pictures are correct but a bit edited

    Reviewed March 27, 2019
    8.4
    Excellent
    Chong from Malaysia
    Couple
    Junior Suite with Balcony
    Stayed 2 nights in March 2019

    Recommended”

    Friendly staff with manager Steve being a great help arranging transport bookings to Halong, airport and even where to get Vietnamese pate so thank you! Stayed in the deluxe with balcony overlooking the busy front street. Despite one floor above street level, noise did not prove a problem with doors closed. In fact I enjoyed the proximity to the hustle and bustle. The addition of a small outdoor chair and table to have a beer or coffee would have been great to soak in the old quarter. Room fittings were decent and adequate, the wc even had a "washlet" - a Japanese style seat for ablutions which was appreciated. All in all, a rather pleasant stay and recommended.

    Reviewed March 10, 2019
    10.0
    Exceptional
    Taeko from Japan
    Couple
    Superior
    Stayed 1 night in October 2018

    friendly and professional”

    We spent 1 night at Essence Palace Hotel & Spa at the end of October. The room is very clean, practical, and comfortable to stay. Staff was very friendly, professional and gave us tips on what to do, where to eat, etc in the city. We left Hanoi for Ninh Binh for a few nights and spent half a day in Hanoi before flying out of Vietnam. When we were checking out the hotel, we were told that we could come back to the hotel after Ninh Binh trip to drop off our luggage and even take a shower for free before heading to Hanoi Airport. We really appreciate their hospitality. Bun Cha right next to Essence Palace is really good!

    Reviewed November 05, 2018
    9.6
    Exceptional
    Johnny from Singapore
    Couple
    Deluxe with Window
    Stayed 3 nights in August 2018

    Amazing hotel in the center of town”

    Staff were very attentive and polite and although the hotel does not stand out in terms of facade or prominence at street level, it is a very well managed property. Rooms are a little small but most travelers are out most of the day and it should not pose a problem. The hotel restaurant is justifiably well rated and there's good food along the street. Staff speak excellent English, many attractions and good food are within walking distance and I will highly recommend Essence. Do note during weekends, with the center of town closed to traffic some taxis may have problems finding the place.

    Reviewed October 13, 2018
    10.0
    Exceptional
    chu from Taiwan
    Couple
    Standard
    Stayed 1 night in September 2018

    Great hotel”

    This is absolutely a great hotel. Got a great location. The staff at the reception are all lovely, kind and helpful, they gave so many advices to us to make our trip wonderful. Highly recommended with this hotel and their staff.

    Reviewed September 28, 2018
    10.0
    Exceptional
    Ramona from Italy
    Business traveler
    Superior
    Stayed 3 nights in August 2018

    Perfect stay”

    Nice cosy boutique hotel conveniently located in the Old Quartier near restaurants and shops. Rooms are small but clean and nicely furnished. Best aspect of this hotel is the service - the staff has truly excellent customer service skills, from the reception to the restaurant.

    Reviewed August 30, 2018
    12345
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    • Exceptional location
    • Old Quarter
    • Hanoi Railway Station is within 1.5 km