Cinnamon Citadel Kandy
Tasuta Wi-Fi
2017

Cinnamon Citadel Kandy

124 Srimath Kuda Ratwatte Mawatha, Mahaweli jõekallas, Kandy, Sri Lanka, 20000
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 Cinnamon Citadel Kandy
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    Hotelli Cinnamon Citadel Kandy arvustused

    8,3
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    Võrratu
    Asukoht
    8,0
    KAARDIL
    Parem kui 97% majutuskohtadest linnas Kandy
    Suurepärane asukoht - 1,17 km linnakeskusest
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  • Maailma budistlik muuseum2,4 km
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  • Tseiloni tee muuseum3,11 km
  • Ühenduse sõjaväekalmistu3,17 km
  • Lankathilaka tempel5,17 km
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    Vastavus hinnale8,1
    Kaugus linnakeskusest6 Km
    Asukoha hinnang8,0
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    Kaugus lennujaamast73,2 km

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    8,3
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    Deluxe
    Deluxe
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    • Toa suurus: 56 m² / 603 ft²
    • Vaade: Aed
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    Superior
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    • Toa suurus: 42 m² / 452 ft²
    • Vaade: Aed
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    Superior Garden tuba (Superior Garden Room)
    Superior Garden tuba (Superior Garden Room)
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    • Toa suurus: 42 m² / 452 ft²
    • Vaade: Aed
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    Ainult Superior-tuba (Superior Room Only)
    Ainult Superior-tuba (Superior Room Only)
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    • Toa suurus: 42 m² / 452 ft²
    • Vaade: Aed
    • 2 üheinimesevoodid või 1 ka...
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    Jõevaatega Superior klassi tuba (Superior River View Room)
    Jõevaatega Superior klassi tuba (Superior River View Room)
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    • Toa suurus: 42 m² / 452 ft²
    • Vaade: Jõgi
    • 2 üheinimesevoodid ja 1 kah...
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    Sviit (Suite)
    Sviit (Suite)
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    • Toa suurus: 70 m² / 753 ft²
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    Run of House
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    Superior Single Room, 1 Single Bed
    Superior Single Room, 1 Single Bed
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    Deluxe Single Room, 1 Single Bed
    Deluxe Single Room, 1 Single Bed
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      Hotelli Cinnamon Citadel Kandy arvustused külalistelt

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      Agoda arvustused (703)Booking.com arvustused (749)
      Hotelli seisukord/puhtus8,5
      Teenused8,4
      Asukoht8,0
      Toa mugavus ja kvaliteet8,3
      Teenus8,4
      Vastavus hinnale8,1
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      Kuvatakse 594 kontrollitud kommentaari
      12345
      10,0
      Erakordne
      RUKSHI alates Austraalia
      Rüh
      Superior
      Viibis ühe ööjuuni 2019

      Wonderful Stay”

      We only spent one night here. Everything was wonderful it's out of town but lovely and relaxing. The facilities were wonderful as was the buffet. Will return.

      Arvustatud 28 juuni 2019

      Dear Rukshi, Thank you for choosing to stay at The Cinnamon Citadel your trip to Kandy and for taking the time to share your review online. We aim to provide a seamless and enjoyable experience for all of our guests and pleased to hear you experienced this. It is always our pleasure having you staying with us and we look forward to welcoming you back again soon. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

      Vastatud 29 juuni 2019
      Cinnamon Citadel Kandy
      10,0
      Erakordne
      Hilary alates Ameerika Ühendriigid
      Paar
      Superior
      Viibis ühe öömärts 2019

      Beautiful Location”

      We loved our stay at Cinnamon Kandy. The hotel is beautiful and grand. The views out every window are lovely. Our room was spacious and clean. Our bed was very comfortable. The pool is great and the live band in the lobby at night was a real treat. We also loved the restaurant. The food and staff were wonderful. We would highly recommend!

      Arvustatud 25 mai 2019
      8,0
      Võrratu
      Prakash alates Malaisia
      Rüh
      Superior
      Viibis ühe ööjaanuar 2019

      Loved the stay here”

      Only stayed at Cinnamon Citadel for a night as we stopped over on the way to Jaffna from colombo. Staff were extremely friendly and rooms were clean and spacious. Had a huge balcony overlooking the river which was amazing especially when you look out in the morning. We had dinner at the restaurant by the pool as we didnt feel like going for the buffet, food was alright. Menu mostly comprised of western/ chinese dishes and not much Sri Lankan type dishes were available. Had the vege lasagna - not very good, penne prawn pasta - prawns were many and fresh (tasted alright), chicken tikka - was ok. Maybe the buffet might have been a better choice. Breakfast spread was excellent however. Would definitely stay there when I visit the next round, plus drivers are given accommodation.

      Arvustatud 02 veebruar 2019

      Dear Prakash, Thank you for staying at The Cinnamon Citadel, Kandy and we greatly appreciate you sparing your valuable time to share your experiences on line. We are so happy to learn that as a team, we were able to live up to our promise of service excellence and make your stay memorable. Your generous words for our staff are truly appreciated. We have shared your complements on our service with the entire team, and they are delighted with your praise and recognition. We have also taken note of your concern areas for our betterment, rest assured we will take necessary measures to rectify the issues highlighted. It is always our pleasure having you staying with us and we look forward to welcoming you back again soon. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager. Cinnamon Citadel Kandy

      Vastatud 03 veebruar 2019
      Cinnamon Citadel Kandy
      7,6
      Väga hea
      Paul alates Bahrein
      Paar
      Superior
      Viibis 3 ööd aprill 2019

      Lovely location. Friendly staff. ”

      Nice location by the river. Very helpful and friendly staff. A little way from Kandy but nice to be away from the hustle and bustle of the city. Food ok, but no atmosphere in the restaurant. Band playing in the lobby each night was depressing and they need to up the tempo a little!

      Arvustatud 23 aprill 2019

      Dear Paul, Thank you for sharing your comments following your stay at Cinnamon Citadel Kandy. It was a pleasure to have you with us. We have taken note of your comments for our betterment. While thanking you for choosing Cinnamon Citadel, We look forward to your next visit.

      Vastatud 25 aprill 2019
      Cinnamon Citadel Kandy
      10,0
      Erakordne
      Kunal alates India
      Perekond väikeste lastega
      Superior
      Viibis 2 ööd detsember 2018

      "Beautiful" is the only word I have”

      This property was the highlight of our stay in Sri Lanka. The location, the rooms, the cleanliness, the staff and the service everything worked in its favor We really really enjoyed our stay here... the views from the hotel are nothing short of breathtaking. The food was good too (They even arranged for custom dishes to meet our dietary requirements) This place is perfect for a quiet, relaxing, luxurious stay. My suggestion - forget the touristy things and enjoy the hotel. Breakfast buffet was quite elaborate too. Do go for this hotel if you're going to Kandy. Tip: don't miss the river boat ride (can be booked through the hotel)

      Arvustatud 22 detsember 2018

      Dear Kunal, Thank you so much for choosing Cinnamon Citadel Kandy, as your holiday destination and thank you so much for sharing your experience. It's indeed a pleasure to read that you enjoyed the hotel and its facilities and we are glad that you had a great time. Thank you for highlighting the Nature surrounding ,the room service and the friendly service you received. We at Citadel Kandy strive to exceed our guest expectations at all times and we are pleased to read that we were able to do so. Whilst thanking you for your review, we sincerely look forward to the pleasure of welcoming you in the near future. Best Regards, Kalhari pathirathne Lifestylist Cinnamon Citadel Kandy

      Vastatud 01 jaanuar 2019
      Cinnamon Citadel Kandy
      10,0
      Erakordne
      michael alates Suurbritannia
      Paar
      Superior
      Viibis 2 ööd jaanuar 2019

      Great hotel, great staff.”

      A Rs500 or so Tuk Tuk ride from the centre of Kandy, the hotel just couldn’t have been beaten for its facilities, location, and it’s incredibly professional and helpful staff. We intended staying for just two nights, but stayed on for an extra three. The food is good, though the a la carte menu could do with a bit of an upgrade. We had the buffet which was fine. A Jewel of a hotel!

      Arvustatud 02 veebruar 2019

      Dear Michael, Thank you for choosing to stay at The Cinnamon Citadel Kandy and we are glad having you with us. We are indeed very pleased to know that you had a memorable and enjoyable stay and have appreciated our warm, friendly and personalized service that is consistent with the Cinnamon brand standard. We certainly look forward to welcoming you back in the near future for another renewing stay, Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

      Vastatud 03 veebruar 2019
      Cinnamon Citadel Kandy
      8,8
      Võrratu
      jin alates Malaisia
      Paar
      Superior
      Viibis ühe öömai 2019

      Beautiful Hotel with friendly staff”

      Nice hotel with great staff. Hotel location is away from city good for a quiet stay. a bit old some rooms need renovation

      Arvustatud 08 mai 2019

      Dear Jin, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us. We have taken your comments on areas of improvement into consideration and they will be looked into. Once again we would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property

      Vastatud 14 mai 2019
      Cinnamon Citadel Kandy
      10,0
      Erakordne
      Rajveer alates Tai
      Paar
      Superior
      Viibis 2 ööd juuni 2017

      Excellent Hotel & Experience”

      Hotel very nicely located by the river with panorama pool view. Modern decors & cleanly maintained. Excellent in house Dining with plenty of food choice at great prices with an excellent breakfast with exotic choices. Evening musicians at the lobby were excellent as well. Not cheap but easily the best hotel we stayed in our Sri Lankan trip.

      Arvustatud 19 juuni 2017
      10,0
      Erakordne
      Dammika alates Sri Lanka
      Ärireisija
      Viibis ühe ööseptember 2016

      Pleasant Stay”

      My arrival and check in experience was not what I had expected from the Cinnomon brand. I was asked to wait to be checked in and then the customer was forgotten until I had to go back to the reception and say that I was waiting to be checked in. This time I encountered two professional gentlemen Sujith and Roshan who assisted me promptly and in no time I was offered a welcome drink and was escorted to my room within minutes. Thank you Roshan and Sujith for having made my stay a pleasant one.

      Arvustatud 13 september 2016
      10,0
      Erakordne
      Melanie alates Filipiinid
      Paar
      Superior
      Viibis ühe öömai 2015

      Best place in Kandy to Relax”

      great room, lovely staff and great food

      I planned to stay in this hotel for only 1 night but after seeing the place ended up extending 1 more night. It was a great place to relax and food (Breakfast and dinner) are really great. Lots of variety to choose. Staff are very friendly and very helpful. Location wise, ended up having a hard time to look for it since I'm driving GPS just keep on giving me weird routes but all worth it after seeing the place. The hotel is a good place to set as your base if you intend to see Kandy. Overall if I have a chance to go back, will surely going back to this hotel.

      Arvustatud 15 mai 2015
      10,0
      Erakordne
      Melanie alates Filipiinid
      Paar
      Superior
      Viibis ühe öömai 2015

      Lovely Place to Stay”

      Great view, great food and lovely staff

      I planned to stay in this hotel for only 1 night but after seeing the place ended up extending 1 more night. It was a great place to relax and food (Breakfast and dinner) are really great. Lots of variety to choose. Staff are very friendly and very helpful. Location wise, ended up having a hard time to look for it since I'm driving GPS just keep on giving me weird routes but all worth it after seeing the place. The hotel is a good place to set as your base if you intend to see Kandy. Overall if I have a chance to go back, will surely going back to this hotel.

      Arvustatud 15 mai 2015
      9,3
      Erakordne
      Kevin alates Kanada
      Paar
      Superior
      Viibis 4 ööd august 2014

      Memorable stay”

      Pool. River view. Food.

      We stayed at Cinnamon Citadel for four nights during the last four nights of the Esala Perahera in August 2014. The hotel is somewhat far from the city center and trying to get a three-wheeler was sometimes a challenge...... either into the city...... or back from the city day or night. Yet, reception could order a ride for you quite easily if you wanted to get help from the front desk. In the city, we found that when drivers learned that we were staying at this "star" hotel, three-wheeler rates would go way up in price.... and it was hard to barter a good price to get back to the hotel. Tourist rates, right? ;-) Situated on the river, the hotel setting is beautiful. The food was delicious yet sorry to report......we found the coffee terrible... very weak. Then again, Sri Lanka is famous for tea and not coffee ;-) The dining room staff were very friendly and efficient. The pool area is simple yet beautiful and was never overcrowded. Plenty of sun chairs for guests. From our travel budget....it was pricey to stay here, especially during the Perahera. Yet in our two weeks in Sri Lanka, it was our favourite hotel of them all. As expensive as we found it, we would indulge again and stay here should we ever return to Kandy.

      Arvustatud 30 september 2014
      9,0
      Erakordne
      Ratchat alates Suurbritannia
      Perekond suurte lastega
      Superior
      Viibis ühe ööseptember 2013

      Good room, clean, by the river”

      The hotel is nice, clean and right by the river

      We loved the hotel but just that you have to make sure that you requested for the room with a great view of the river. There are not many rooms that directly face the river so be sure to request for one in advance. We didn't know that and got the room with a slight angle towards the river but it wasn't that bad. They also have a good sized swimming pool and it's also nice to sit in a bar overlooking to view of the pool with the river behind.

      Arvustatud 19 oktoober 2013
      8,0
      Võrratu
      Amila alates Sri Lanka
      Ärireisija
      Viibis 2 ööd september 2013

      Absolutely wonderful Experience !”

      Relaxing , Comfort ,Food

      I stayed there for two night in absolute relaxation and satisfaction , the hotel was simply wonderful over all the lobby area opening up to the swimming pool looks absolutely beautiful ,specially in the evening with wonderful lighting live music and with the bar close by .The rooms are large with high ceiling and i absolutely loved the authenticity blended with all modern amenities . the food was brilliant but a bit expensive if you go to the restaurant for buffet .in room dining is more value for money . The staff were really helpful . Recommend for anyone without a doubt !

      Arvustatud 16 oktoober 2013
      9,0
      Erakordne
      Jasmine alates Uus-Meremaa
      Paar
      Superior
      Viibis ühe ööaprill 2013

      Very comfortable hotel”

      the river setting, the pool, the restaurant

      We loved this hotel, its light and bright with a nice bar area overlooking the pool, which overlooks the river. The pool was fab, nice and bog with comfy loungers. Comfortable room with balcony overlooking river. This hotel had the best buffet of all the places we stayed in Sri Lanka - with stations for freshly made salads, desserts, fresh bacon, eggs and pancakes for breakfast. This hotel is tucked away so a nice quiet spot.

      Arvustatud 15 aprill 2013
      9,7
      Erakordne
      Wei alates Singapur
      Paar
      Superior
      Viibis 2 ööd detsember 2012

      Excellent hotel”

      Good view and good facilities

      The hotel is very clean, has a great view facing the river and greenery. The pool is also very enticing. The bar is also strategically located and is a great place to chill out. The best part is the room. Very nicely decorated, modern, and has a nice deck facing the river. The bathroom is clean too, which is rare is other hotels. Great for families or couples. I cant list any downsides to this hotel.

      Arvustatud 01 jaanuar 2013
      8,7
      Võrratu
      Lynda alates Singapur
      Rüh
      Deluxe
      Viibis ühe öödetsember 2012

      Lovely newly renovated hotel ”

      Just been renovated. Lobby is warm and inviting with a grand view of the river and pool. Serene and quiet.

      Nice hotel tucked far away from the bustling Kandy city centre. Drive into the hotel from main road takes about 10mins alone.! But worth the drive for the peace and quiet. Room is nice and warm. Decor of hotel is great. Food is reasonable and staff is great. Wifi is a problem though. We had to constantly ask for passwords and they change it everyday! If they an do something about this it will be great. Honestly there won't be many outsiders poaching wifi so might as well just open it up! For all the trouble the wifi reception is not great either in the rooms.

      Arvustatud 27 detsember 2012
      9,6
      Erakordne
      Christopher alates Suurbritannia
      Paar
      Superior
      Viibis 2 ööd november 2018

      Staff went above and beyond”

      We spent a very relaxing 2 nights here. We could not fault the staff for their help and friendly efficiency. The restaurant in particular served delicious food and coped well with our food allergies. Thank you for a lovely stay.

      Arvustatud 08 november 2018

      Dear Christopher, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property.

      Vastatud 13 jaanuar 2019
      Cinnamon Citadel Kandy
      6,0
      Mahinda alates Suurbritannia
      Paar
      Superior
      Viibis 2 ööd juuli 2018

      Pretty Average !!”

      Please look for better options. Cinnamon name brought us here but the benchmark standards were dropped. Not enough parking spaces for cars. Breakfast was ordinary but the hoppers made by Irene was classy! She made a great effort single handedly to keep all guests who lineup for her service happy. Some items eg ;fresh orange juice and masala tea were on a payable basis. Apart from that Cinnamon Citadel in Kandy has nothing amazing to remember ! If not for Mahaweli river this place has not got much to offer .

      Arvustatud 18 august 2018

      Dear Mahinda, Thank you for taking your valuable time to rate us. It was a pleasure to have you with us. It is regrettable that certain aspects of our property were not up to your expectations and those areas-of-improvement will be taken into consideration and they will be looked into. It is appreciated if you could write us in order to better our selves further. We would like to thank you for choosing us. We look forward for your next visit at our property.

      Vastatud 02 märts 2019
      Cinnamon Citadel Kandy
      7,6
      Väga hea
      Ashok alates India
      Perekond suurte lastega
      Superior
      Viibis ühe ööjaanuar 2019

      Will not recommend”

      Booked 2 rooms with 3 adults in each room. At time of booking didn't say exceeds capacity. Neither it said extra money for extrabed. It was non cancellable booking. Insisted on extra money. Don't even reply timely. It is clear if there are 3 adults either give triple room or DBL room with extra bed without last moment extra charge. If someone books DBL bed for 2 & at last moment adds a guest in same room then only extra charge ok. Don't expect 3rd man to stand whole night

      Arvustatud 13 jaanuar 2019

      Dear Ashok, Thank you for choosing to stay at our property and we appreciate your time to share your feedback. We assure you that all your points of observation and concerns have been personally addressed by the Management with the related leadership teams. Please accept our sincere apology for the unpleasant experience. Your comments will be addressed to ensure improper standards will not repeat again in the future. It is always our pleasure having you staying with us and we look forward to welcoming you back again soon. Wish you a pleasant day.

      Vastatud 28 jaanuar 2019
      Cinnamon Citadel Kandy
      12345
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