Hotellid ja majutuskohad asukohas Marbella

Lovely hotel, clean and tidy Staff friendly and Courteous Breakfast is great, lots of choice

Extremely disappointing experience. I would not recommend this hotel to anyone. I booked a Superior Junior Room, which is 74 square meters. However, upon arrival, the hotel manager refused to let us check in and insisted that we change the room category and pay an additional $1,000. This was particularly shocking because I had already emailed the hotel in advance to ask about adding an extra bed. We had booked a spacious room, which, according to the hotel’s own policy, was suitable for an extra bed. Despite this, nobody informed me beforehand that I would have to pay an additional $1,000. When I finally entered the “new” room after paying the additional amount, I was even more shocked to find that it was essentially the same room I had originally booked. There was no meaningful difference that could possibly justify an additional $1,000 charge. When I asked to speak to senior management or someone above him, he refused and simply told me, “I am the manager.” He did not offer any alternative or allow me to escalate the issue. His attitude was extremely rude, dismissive, and unprofessional. To make matters even worse, after paying this huge additional amount, we discovered that many of the hotel’s facilities were closed and under renovation. The beach was not ready, and there was no proper beach service available. The hotel also refused to cancel the remaining nights, despite the situation. After completing the booked stay, I decided to leave and transfer to another hotel to complete my holiday. I can honestly say that this manager completely ruined my holiday. What was supposed to be a relaxing and enjoyable vacation became extremely stressful and frustrating from the moment we arrived. I strongly advise anyone considering this hotel to think twice before booking. Based on my experience, it was absolutely not worth the money.

The location is not great. It's on the side of the road, and the traffic lights are quite far away. The room is spacious and clean. However, the breakfast is really disappointing. I booked it with breakfast included because of the good reviews, but it's like a 2-3 star hotel breakfast. Really a letdown. And the pool looks completely different from the pictures. It's so small that I was shocked. This is definitely not a place worth this money. Only the room is good.

Very good location for old town & beach. Rooms basic, clean. Hotel complex could do with some updating.

Very disappointing stay. The value of the hotel doesn’t match the price paid. I rarely write reviews, but felt it was important to share. I’ve never been this disappointed in a hotel

Great hospitality, excellent spa, restaurants and bar were all good. They have their own beach club and is also attached to Nikki beach which is a must do.

The staff were so friendly the location was amazing the breakfast is also highly recommended it has lots of variety that never seen in Europe.

This hotel is really a gem. The best thing about it is the location. It’s perfect. Staff is very helpful and always available. Clean, modern and right behind is old town and across is the park and then a beautiful plaza and the promenade. Suggest Including the breakfast as it’s worth it, especially fresh squeezed oranges. If you buy it at the hotel for all the days you are staying it cost less , €15 per person. If I visit Marbella again this hotel will be my choice.

Staff at the hotel very attentive. Hotel location superb, very close to Marbella center, close to many restaurants and bars and yet tranquil atmosphere, important to take a good sleep.

I arrived in the location so they told me they is no room they send me to different location very old and small it's a hostel I have 2 baby and I have go to 4 floor no elevator very old and small room never I will recommend Agoda because i need reimbursement for this

For a 5 star hotel service is very much lacking. Our initial reaction was great, hotel itself and room was perfect. Unfortunately, service around pool area and availability of beds was abysmal. We eventually found 2 sunbeds in a muddy area, where grass was worn away. No cushions were left when we arrived. No staff around this help! Breakfast in the morning was quite disorganised from a service/staff point of view. Food was exceptional, however, you had to request tea from 4 different people before you actually got any and even then it was cold!! While staying at the hotel I emailed them my issues and still have not had a reply and I’m still a guest here!!

Good location and facilities, staff were excellent and the apartment was clean and quite big. Very pleased with booking.

We paid *** per night. It was great for the value. Easy check in and out. Rooms were clean and good shape. Breakfast was okay. There are free parking spots around the area. Easy access to highway

You don't have to go outside except to eat outside. The view over the Mediterranean from the room says it all. I like the friendly staff and guidance, and the indoor bed and everything else is clean.

I would not recommend for families. Pools all spread out and small. More for young party people

Really enjoyed my one night here, rooms are maybe slightly older than the photos but everything was fantastic. There is a supermarket 100 yards from the complex and I booked a 1 bed apartment which was great on 2 levels with an all important powerful rainfall shower.

Had the best couple of days ever at this hotel. Apartment was clean well equipped. The hotel was central to all restaurants and bars and 5 minute walk to the marina. Will definitely be rebooking

Location is amazing, very close to Puerto Banus and walking distance to the beach! Facility is top luxury and the staff are amazing. Recommendation: Resort seems to be a bit understaffed, especially that facility is huge. Food was ok, could seem improvement too. Otherwise everything was perfect and five stars service, recommended !

Hotel is in a great location- nice easy walk along to Marbella or Banús. Staff really very helpful and go out of their way to try and ensure everything is perfect for you. Breakfast buffet choice is vast and delicious. Option to upgrade for as many or as few days as you preferred which is a great idea. We had a room on 3rd floor with a side view of the pool which was nice and not too noisy. Room was cleaned daily and towels replaced. Only negative is towels on sunbeds by the pool- towels were on beds super early and then not occupied for several hours. Think a solution to this needs finding!!

An excellent resort for families with children. The staff were incredibly friendly, professional, and helpful throughout our stay. The location was ideal—peaceful and away from the noise and busy areas of Marbella, while still being conveniently close to supermarkets and a variety of restaurants. Overall, a wonderful place for a relaxing family vacation. Highly recommended!

Loved every aspect of this hotel. Friendly and professional staff, great facilities and stunning property right on the beach. Service and food and ambiance excellent.

Wondeful stay. Would absolutely stay heee anytime. Didn’t want to leave. Will most definitely come back

A luxurious complex in the style of an Ancient Roman villa, built specifically for a hotel a few decades ago. One of the reasons for the construction was said to be the need to display the owner's overgrown collection of ancient art. Allegedly, all the artworks in the hotel (there are very, very many of them) are originals. This hotel is an Instagrammer's dream place because every "centimetre" of this hotel is very photogenic, but luckily there aren't many typical Instagrammers here. We had the simplest room, but it was very pleasantly furnished and of sufficient size, there was also space to open suitcases on the floor. The view of the golf courses was also great. The air conditioning was quiet and the room itself was also quiet. Very good level of service. High-quality and rich breakfast. You can choose from the buffet or order from the a ‘la carte menu. Since it was advertised in advance that you can order food from the chef for breakfast that is not on the menu, I took the opportunity to try the Spanish potato omelette. Although it takes longer than usual to prepare it, the chef made it for me. There are several good (and expensive) restaurants in the hotel. The pool officially opens at 11:00 (which seems very late), but in reality, this means that the staff arrives at 11:00. Sun loungers are prepared at around 9:00 and then a certain amount of towels are brought over. The pool is a good size and is also suitable for swimming, but during peak times the lower part of the pool is full of people moving chaotically back and forth in the pool and swimming between them is difficult. In addition to free drinking water, sunscreen was also offered by the pool. Unlimited access to the SPA with 13 different saunas is included in the price of the stay. Paid valet parking, but there is also a free parking option somewhere further away. The hotel is located in an area of golf courses and villas and there is probably nothing to do within walking distance other than playing golf. I liked the size of the hotel (number of guests), there are not too many guests, but not so few that you feel lonely. The visitors were mostly of respectable behaviours and all age groups were represented. We stayed in several hotels in the same price category and if we evaluate luxury, this hotel was definitely the best price-quality ratio of them. We definitely want to visit this hotel again. We were looking for hotels on the beach, this hotel is far from the sea on a hill, but since we really liked the hotel and they have their own beach club on the beach, we agreed to make an exception for this hotel regarding the location. Unfortunately, it turned out on site that the beach club is not open every day and it was closed during our visit. This was a big disappointment, if we had known this information in advance, we would have changed the time of our visit. Before arriving at the hotel, I bought a couple of beers and when the bellboy brought the bags to the room, he said that the owner had asked us to repeat that you are not allowed to bring your own alcohol into the hotel (let alone consume it here), but he forgave us for breaking this rule on this occasion. Luckily, he didn't know that I also had two bananas in my bag, apparently bringing your own food is also prohibited. Many guests left their pool towels on the sun loungers when they left and they were rarely cleaned up and this caused confusion, because although there were not very many people, most of the sun loungers were occupied with towels. This hotel often hosts events and during events there can be a lot of noise and the entire hotel infrastructure can be overloaded.