Famiana Green Villa
Famiana Green Villa
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Bangalo vaatega aiale
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Vaata kõiki 6 fotosid
rand Famiana Green Villa
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Välibassein Famiana Green Villa
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KAARDIL Famiana Green Villa
KAARDIL
Väga hea
Asukoht
7,9
Vaata kõiki 6 fotosid Famiana Green Villa
Vaata kõiki 6 fotosid
Eemaldatud lemmikutest
Võrratu
Aluseks: 115 arvustustVaata, mida külalised on kirjutanud
8,5
/
10
Suurepärane teenindus
8,9
84% soovitaks sõbrale
Vastavus hinnale8,6
Kaugus linnakeskusest4 km
Asukoha hinnang7,9
Lähim lennujaamPhu Quoc rahvusvaheline lennujaam (PQC) - Vietnam
Kaugus lennujaamast3,8 km
  • Lennujaama transfeer

  • Privaatne rand

  • Valuutavahetus

  • Tasuta WiFi kõigis tubades

Tubade valik
Private villa, 2 magamistoaga, bassein (Private Pool Villa 2-Bedroom)
Private villa, 2 magamistoaga, bassein (Private Pool Villa 2-Bedroom)
...
  • Vaade: Aed
  • Rõdu/terrass
  • 1 keskmise suurusega voodi ...
Lisa kuupäevad, et näha hindu
Bangalo vaatega basseinile (Bungalow Pool View)
Bangalo vaatega basseinile (Bungalow Pool View)
...
  • Toa suurus: 45 m² / 484 ft²
  • Vaade: Bassein
  • 1 keskmise suurusega voodi ...
Lisa kuupäevad, et näha hindu
1 magamistoaga villa, privaatse basseiniga (Private Pool Villa 1-Bedroom)
1 magamistoaga villa, privaatse basseiniga (Private Pool Villa 1-Bedroom)
...
  • Vaade: Bassein
  • Rõdu/terrass
  • 1 suur voodi
Lisa kuupäevad, et näha hindu
Bangalo vaatega aiale (Bungalow Garden View)
Bangalo vaatega aiale (Bungalow Garden View)
...
  • Toa suurus: 40 m² / 431 ft²
  • Vaade: Aed
  • 1 keskmise suurusega voodi ...
Lisa kuupäevad, et näha hindu
Kolmene tuba vaatega basseinile (Pool View Triple)
Kolmene tuba vaatega basseinile (Pool View Triple)
...
  • Toa suurus: 45 m² / 484 ft²
  • Vaade: Bassein
  • 1 üheinimesevoodi ja 1 kesk...
Lisa kuupäevad, et näha hindu
Pool View Bungalow Triple with Breakfast - Long Stay Promo
Pool View Bungalow Triple with Breakfast - Long Stay Promo
...
    Lisa kuupäevad, et näha hindu
    Pool View Bungalow Triple with Breakfast - Advance Purchase Deal
    Pool View Bungalow Triple with Breakfast - Advance Purchase Deal
    ...
      Lisa kuupäevad, et näha hindu
      Pool View Bungalow Triple with Breakfast - Stay 3 Pay 2
      Pool View Bungalow Triple with Breakfast - Stay 3 Pay 2
      ...
        Lisa kuupäevad, et näha hindu
        Basseiniga bangalo (Pool Bungalow)
        Basseiniga bangalo (Pool Bungalow)
        ...
          Lisa kuupäevad, et näha hindu
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          Uusimad külastajate kommentaarid

          Agoda arvustused (115)Booking.com arvustused (33)
          Hotelli seisukord/puhtus8,4
          Teenused8,5
          Asukoht7,9
          Toa mugavus ja kvaliteet7,0
          Teenus8,9
          Vastavus hinnale8,6
          Koostatud kontrollitud külastajate poolt Agoda
          Kõik keeled
          Kõik reisijate tüübid (115)
          Kõik tubade tüübid

          Kuva arvustusi, mis mainivad järgmist 

          Kuvatakse 76 kontrollitud kommentaari
          1234
          10,0
          Erakordne
          Hampus
          Paar
          Bangalo vaatega aiale
          Viibis 2 ööd detsember 2018
          One of the best at Long Beach”
          We stayed at several hotels in Phu Quoc, and this was the best together with their Resort & Spa. Great staff, great location, great rooms and facilities. Our best recommendation.
          Arvustatud 12 jaanuar 2019
          Dear Hampus, Thank you very much for your nice review. We note all your thought and spread all your praise. We wish you all the best and looking forward to meet you again at Famiana. Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc
          Vastatud 13 jaanuar 2019
          Famiana Green Villa
          10,0
          Erakordne
          TSAN alates Taiwan
          Perekond väikeste lastega
          Bangalo vaatega basseinile
          Viibis 3 ööd november 2017
          Super Friendly !!! Famiana”
          We had fascinated holiday while stayed in Famiana, Phuc Quoc. Here is quite suitable for family trip. Staff、equipment、beach(swimming pool) and food are excellent,everything we need is included and tidy (like airport delivery). The location is to main city is around 10 min by taxi, we also buy water and snack outside the villa. The most surprising thing is after we are back to mainland Vietnam, we mentioned lost one small USB where should be not noticed and unvalue, however, Famiana found it and sent back to us. Famiana is my best choice in Phuc Quoc, also is yours.
          Arvustatud 16 märts 2018
          Dear, TSAN We were delighted that you chose the Famiana Resort & Spa here in Phu Quoc. It was a true pleasure to have you here with us and we are really humbled by your kind words on the hospitality that was extended to you. The culinary team will be so pleased to hear your kind words of praise on the breakfast buffet variety and quality and it is feedback such as yours that truly motivates everyone to continue to do their best to serve our valued guests.We are so pleased to know that you enjoyed our floating water games, cozy and clean rooms and clean beach towels. A sincere thanks you for taking the time to share your kind positive feedback – this is really very much appreciated. Thanks you for Famiana Resort & Spa - it was a great pleasure having you here with us and we do hope to have the opportunity to welcome you back again sometime soon. Best regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc
          Vastatud 11 juuni 2018
          Famiana Green Villa
          9,2
          Erakordne
          Nicola alates Suurbritannia
          Paar
          1 magamistoaga villa, privaatse basseiniga
          Viibis 5 ööd august 2018
          Paradise”
          This was a wonderful place to stay. It was out of town and close to fairly busy road at once inside, pure paradise. The restaurant for lunch and dinner was excellent and breakfast was okay. The staff were very pleasant and most spoke a little English. We loved our Green villa with our own pool. We weren’t massively impressed with the island – there was very little to do and it was not as interesting or exciting as the mainland. This gave us a chance to relax, and to switch off. This is what made a paradise! There were some really nice restaurants along the road by the hotel; especially the Iris Cafe and a great corner shop on the dusty road that led to the Famiana Green Villas complex. The swimming pools were absolutely superb and the beach, although it had a very rough sea, was a lovely place to relax. Overall I would recommend this place to come and relax.
          Arvustatud 02 september 2018
          Dear Nicola, Thank you for choosing to stay with us during your visit to Phu Quoc and for taking the time to share your review on Agoda. We are very happy that you appreciated our great breakfast , lunch and dinner ; nice room and nice location which makes for an epic sunset picture as described, and very friendly staff. Especially, we very much appreciate your praise for the staffs . It will be a great form of motivation for our staff generally, and for us particularly to keep up with the good work. The whole team of Famiana wishes you all the best and we very much hope to see you returning to our resort in the near future. Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc
          Vastatud 03 september 2018
          Famiana Green Villa
          10,0
          Erakordne
          Gabrielle alates Hiina
          Perekond väikeste lastega
          Bangalo vaatega aiale
          Viibis 3 ööd detsember 2017
          Great place to escape”
          I didn't know what I would find, but I was very pleasantly surprised. We booked at the Green Villa, which is across the road from the resort and not on the beach. However, it was perfect for us.The grounds were lovely. It was quiet. But it was an easy walk down to the road where there were a number of restaurants. The resort also provides a golf cart shuttle from the villas to the beach-side. The location of the hotel to the town was good for us. It wouldn't have been a bad walk, though it would be on a busy road. The breakfast was extensive and typically Asian "Western", but it was good enough.
          Arvustatud 28 detsember 2017
          Dear Gabrielle Thank you very much for your review
          Vastatud 14 jaanuar 2018
          Famiana Green Villa
          8,0
          Võrratu
          Julia alates Saksamaa
          Perekond väikeste lastega
          1 magamistoaga villa, privaatse basseiniga
          Viibis 6 ööd märts 2018
          Great vacation”
          Great place to stay. Had the villa with private swimming pool. Absolutly wonderful. About 5 min to walk to the beach or call reception and they send a car to take you. Beach is very nice and clean. Will come again!!
          Arvustatud 04 aprill 2018
          Warmest Greeting from Famiana Resort and Spa Phu Quoc! Thank you for taking the time to write your positive review regarding your stay. Your feedback is always important to us in order to improve our services. It is great to know that you have chosen our resort for your holiday destination and that the associates of our resort have made your stay at pleasant one. The genuine care and comfort of our guest is always our highest mission. Be assured that your next visit will be even a more pleasurable one, as we continuously strive to provide the most memorable and unique stay for our guest.We hope to see you again soon! Best regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc
          Vastatud 08 juuni 2018
          Famiana Green Villa
          6,8
          Hea
          Kumaralingam alates Malaisia
          Perekond suurte lastega
          Private villa, 2 magamistoaga, bassein
          Viibis 4 ööd november 2018
          Phu Quoc Escapade”
          Pleasant weather, pool was great. Drawback is the cleanliness of the toilets in the room
          Arvustatud 03 detsember 2018
          Dear Kumaralingam, Thank you for staying at Famiana Resort and Spa and posting your feedback about it. We regret that you were disappointed with our service during your stay. We are very sorry that some aspects of your experience did not meet your expectations. At Famiana Resort and Spa, we strive to provide a superior service for every guest; therefore we take your feedback into consideration to work better on relations with our guests. We are looking forward to another chance to welcome you as our Guest again, and sincerely hope that you will have wonderful experience at our Resort! Oanh Cao (Ms.) Assistant Guest Relations Manager
          Vastatud 03 detsember 2018
          Famiana Green Villa
          9,2
          Erakordne
          Shelley alates Austraalia
          Perekond suurte lastega
          Private villa, 2 magamistoaga, bassein
          Viibis 7 ööd oktoober 2018
          Erakordne”
          Great hotel with friendly staff, although no fault of hotel phu quoc in itself needs to work on its rubbish problem, this makes the island unattractive to tourists and makes me not want to return.
          Arvustatud 25 oktoober 2018
          Dear Shelley, Thank you very much for your nice and useful review. We note all your thought and spread all your praise. We wish you all the best and looking forward to meet you again at Famiana. Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc
          Vastatud 27 oktoober 2018
          Famiana Green Villa
          10,0
          Erakordne
          Edward alates Kanada
          Paar
          1 magamistoaga villa, privaatse basseiniga
          Viibis 4 ööd mai 2018
          Excellent private pool”
          Pros.. very decent size private pool, very clean, staff are very helpful, airport transfer is perfect. I had a great time here at this resorts. I will be back again
          Arvustatud 15 mai 2018
          Dear Edward , A million thanks for choosing Famiana Resort & Spa as your home in Phu Quoc Island and especially for your wonderful review for us. Your review has helped us a lot, it gives us strength and happiness to continue our job. On behalf of all staff, I wish you a nice day, and hoping to serve you again at Famiana Resort. Best regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc
          Vastatud 07 juuni 2018
          Famiana Green Villa
          7,2
          Väga hea
          Nicola alates Suurbritannia
          Paar
          Bangalo vaatega aiale
          Viibis 4 ööd november 2017
          Green Villa”
          We stayed in the Green Villa’s and I would say it is nicer than the main resort across the road. The golf buggy between the two although it is a 2min walk is useful. The pool and setting for Green Villas was quiet considering the surroundings. Room was nice - aircon worked unlike some places we’ve stayed. Similarly bed was comfy. Would stay again for the price, only downside is the distance from town but that it’s only a £1.50 cab ride
          Arvustatud 30 november 2017
          Dear Nicola, Thank you very much for staying with us and sharing your thoughts about Famiana Resort. We are very sorry that our aircon didn't meet your ecpectation. Please, let us assure you that all your comments have been taken under consideration. We hope to have the pleasure of welcoming you again at Famiana Resort & Spa! Best regards, Vi Dang (Mrs.) Guest Relations Manager
          Vastatud 11 juuni 2018
          Famiana Green Villa
          8,4
          Võrratu
          sol alates Vietnam
          Perekond väikeste lastega
          Private villa, 2 magamistoaga, bassein
          Viibis 2 ööd august 2017
          공항과 야시장에서 가깝고 풀빌라의 풀장이 생각보다 넓고 깊어 좋았습니다.”
          The Famiana green villa was close with the airport and night market, crab house. Our private pool villa's pool was wide and deep. But there were bad smell in bath room. Just except it, everything was enough to take a rest and enjoy the holiday. Every workers were so kind and always smile.
          Arvustatud 21 august 2017
          Dear Sol Thank you for taking the time to write a review of your stay at Famiana Resort and Spa. As a team, we are so pleased that you enjoyed your stay with us and your give such positive feedback for all areas of the hotel. We send warm greetings to you and your family and hope that you will return back to spend your vacation again with us soon. Luan Thanh Nguyen (Mr.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc
          Vastatud 22 august 2017
          Famiana Green Villa
          10,0
          Erakordne
          Elizabeth alates Suurbritannia
          Rüh
          Bangalo vaatega aiale
          Viibis 5 ööd aprill 2017
          Relaxing and beautiful resort”
          Such a lovely resort. We stayed in the green villa zone which is very peaceful with a beautiful pool area. The beach is gorgeous for sunset and funky hour cocktails. All the staff we met were very helpful and welcoming. Thanks to all especially Mai who went out of her way to help with our onward travel plans. Definitely highly recommend staying here!
          Arvustatud 17 aprill 2017
          Dear Elizabeth, Thank you very much for choosing to stay with us and for taking time to share your experience. We very much appreciate your feedback and we are very happy that you had such a nice stay at our lovely resort. We are as well thankful for your kind words for our “very helpful and welcoming staffs”, especially for Ms. Mai. It’s really a big motivation for us to work better. Your concerns and feedback have been acknowledged and shared with our management. Be assured that your next visit will be even a more pleasurable one, as we continuously strive to provide the most memorable and enjoyable stay for our guest. We eagerly await your return and are ready to welcome you back in the near future. Kind Regards, Vi Dang (Mrs.) Guest Relations Manager
          Vastatud 12 juuni 2018
          Famiana Green Villa
          8,8
          Võrratu
          Pierluigi alates Malaisia
          Rüh
          Kolmene tuba vaatega basseinile
          Viibis 8 ööd juuli 2016
          10 STARS FOR THE CUSTOMER SERVICE.”
          Improvement about the Breakfast is advisable. Not aligned with the Stars number. The support and help during our stay was amazingly perfect. We had problems with Vietjet Air, for a flight cancellation, and the Manager/Supervisor did everything in order not to make miss us another flight in Saigon. Beside this, every single people of the staff, always smiling and ready to ask if everything was ok. 10 STARS FOR THE CUSTOMER SERVICE.
          Arvustatud 18 juuli 2016
          Dear Pierluigi, A million thanks for choosing Famiana Resort & Spa as your home in Phu Quoc Island and especially for your good review for us. Your review has helped us a lot, it gives us strength and happiness to continue our job. On behalf of all staff, I wish you a nice day, and hoping to serve you again at Famiana Resort. Best Regards, Vi Dang (Mrs.) Guest Relations Manager
          Vastatud 13 juuni 2018
          Famiana Green Villa
          8,8
          Võrratu
          Amelia alates Austraalia
          Perekond väikeste lastega
          1 magamistoaga villa, privaatse basseiniga
          Viibis 5 ööd jaanuar 2016
          Villa with pool perfect for couples with a baby”
          We stayed for 5 nights with our 10 month old baby in one of the one bedroom villa's with a pool. It was perfect for us in that our baby could sleep and we could enjoy the pool and outdoor area. Room service is available which is handy but it is over priced. Plenty of restaurants nearby so no need to leave the area. Only VND 60000 to get into town/night market. Breakfast was great. Lots of different options and coffee (not just Vietnamese coffee). The beach at Famiana was nice and clean. A few jelly fish around but apparently they are not poisonous. The green villa zone is only maximum 300m from the main Famiana where the beach is located and they offer pick up service on electric golf carts if the walk is too far. Large bathroom with a spa and seperate shower. Pool clean and maintained daily by staff. Definitely recommend this place.
          Arvustatud 02 veebruar 2016
          Dear Amelia, Thank you very much for your good review. We hope to save another chance to welcome you. Best regards, Vi Dang (Mrs.) Guest Relations Manager
          Vastatud 13 juuni 2018
          Famiana Green Villa
          5,7
          Quyen alates Austraalia
          Perekond väikeste lastega
          Bangalo vaatega basseinile
          Viibis 3 ööd jaanuar 2016
          New but not beach front”
          New room, nice pool, good variety at breakfast
          We feel the room is too far from the beach front, the bed isn't big enough for our family and room not as spacious as in the beach front villas. The staff need some more training in customer service - when i asked the front desk staff where I can put away some rubbish, she just pointed to a trash bin behind the front desk and turned away. I expected her to at least take the rubbish or lift up the bin so I don't have to lean over the front desk to deposit my rubbish. The hotel food is also overpriced! Do yourself a favour and walk to nearby restaurants on the main road. They are cheaper and food is fresh.
          Arvustatud 17 jaanuar 2016
          Dear Quyen, Thank you for staying at Famiana Resort and Spa and posting your feedback about it. We regret that you were disappointed with our service during your stay. We are very sorry that some aspects of your experience did not meet your expectations. At Famiana Resort and Spa, we strive to provide a superior service for every guest; therefore we take your feedback into consideration to work better on relations with our guests. We are looking forward to another chance to welcome you as our Guest again, and sincerely hope that you will have wonderful experience at our Resort! Best regards, Vi Dang (Mrs.) Guest Relations Manager
          Vastatud 13 juuni 2018
          Famiana Green Villa
          6,4
          Hea
          Joanne alates Ameerika Ühendriigid
          Perekond väikeste lastega
          Kolmene tuba vaatega basseinile
          Viibis 7 ööd märts 2018
          Not good value”
          The breakfast is not so great and the room is small. The staff in the breakfast room were not friendly and rather talk among themselves than helping. It is quite expensive for the room compared to hotel in HCMC.
          Arvustatud 10 aprill 2018
          Dear Joanne, Thank you for sharing your feedback about your recent visit to Famiana Resort & Spa Phu Quoc. You were obviously facing a chain of problems during your stay in our resort. Let us firstly apologize for all the trouble you had. Thank you for sharing in detail where we failed to serve you in an appropriate way – actually in many areas. Your comments give us clear indication where we have to put more attention and where to retrain more in detail the standards of operation. We were aware about additional training needs for our team, especially for our F&B staffs. Please be assured that we take your comments very serious and that we will work on all subjects in order to improve our service. Again, we sincerely apologize for the inconveniences you experienced. We hope that upon your next visit, we can meet and exceed your expectations. Best regards, Vi Dang (Mrs.) Guest Relations Manager Famiana Resort & Spa Phu Quoc
          Vastatud 11 juuni 2018
          Famiana Green Villa
          8,0
          Võrratu
          Quynh alates Vietnam
          Perekond väikeste lastega
          Private villa, 2 magamistoaga, bassein
          Viibis 2 ööd detsember 2017
          The staff was friendly ”
          The hotel has free soup for baby under 2 years, the staff was friendly, helpful.
          Arvustatud 25 detsember 2017
          Dear Quynh Thank you very much for your review
          Vastatud 14 jaanuar 2018
          Famiana Green Villa
          10,0
          Erakordne
          Thu alates Vietnam
          Paar
          Bangalo vaatega aiale
          Viibis ühe ööjaanuar 2017
          Nice green resort”
          The villa was cosy with a beautiful view to the pool and surrounded with plants.
          Arvustatud 05 veebruar 2017
          Dear Thu, Thank you very much for staying with us and for posting a wonderful review. We hope to have the pleasure of welcoming you again at Famiana Resort and Spa! Best regards, Vi Dang (Mrs.) Guest Relations Manager
          Vastatud 12 juuni 2018
          Famiana Green Villa
          8,7
          Võrratu
          Kha alates Vietnam
          Paar
          Bangalo vaatega aiale
          Viibis 2 ööd november 2015
          Pleasant retreat”
          Helpful staffs, extra services and accomodation
          We had complimentary airport pick-up and drop-off. Free tennis and archery session. Great breakfast, convenient location (only 5km from city center) and pleasant beach with plenty of spots to chill.
          Arvustatud 01 detsember 2015
          Dear Kha, Thank you for your good review. We love to have you here and hope to see you again in the future. Best Regards, Vi Dang (Mrs.) Guest Relations Manager
          Vastatud 13 juuni 2018
          Famiana Green Villa
          6,8
          Hea
          Maeva alates Prantsusmaa
          Paar
          1 magamistoaga villa, privaatse basseiniga
          Viibis 3 ööd märts 2017
          Disappointing”
          The villa with private pool is great. It's a bit far from the beach but the area is more quiet. The possibility to do archery is really nice. The staff has a very limited English, specially those in the restaurant and in the spa. I would advise to stay away from the "live dinner barbecue" which is a joke, It's supposed to have a romantic atmosphere with a piano but it was actually a keyboard with really bad remixes of music from the 80's. At the time we were there, the staff was not helpful, they didn't give any attention, we had to ask them twice to clean our table and to get some napkins (no salad and no bread anymore but we paid the same price anyway). Lot of choices for breakfast but nothing tasty.
          Arvustatud 21 märts 2017
          Dear Maeva, Thank you for staying at Famiana Resort & Spa and posting your feedback about it. We regret that you were disappointed with our service during your stay. We are very sorry that some aspects of your experience did not meet your expectations. At Famiana Resort and Spa, we strive to provide a superior service for every guest; therefore we take your feedback into consideration to work better on relations with our guests. We are looking forward to another chance to welcome you as our Guest again, and sincerely hope that you will have wonderful experience at our Resort! Best regards, Vi Dang (Mrs.) Guest Relations Manager
          Vastatud 12 juuni 2018
          Famiana Green Villa
          4,0
          Jasmine alates Singapur
          Paar
          1 magamistoaga villa, privaatse basseiniga
          Viibis 4 ööd juuni 2016
          Thought I was in for a treat but was severely disappointed”
          We had the hotel staff pick us from the airport on arrival. Unfortunately it was raining when we arrived. The driver however did not have an umbrella with him nor did he seem to have one in the car. So we trudged through the rain to the car. It was just the start of our trip, so we didn't let that affect us too much. Upon arrival at the resort, the staff were friendly and we were given a welcome drink which was nice. The villa we booked was also gorgeous.. It was the bungalow with a private pool. That was until we realised that there was no hot water when we wanted to take a shower in the evening. (On a side note: there was rat/lizard poop beside the jacuzzi which was there throughout our stay 😖) When we called the operator, they said that the technicians had already gone home, so they would only be able to fix it the next day. I was brought to another villa to take a warm shower, before I returned back to my villa. (Odd in my opinion as a change of villa right away might have been more appropriate?) the next morning, the technician came by to fix the hot water system. Once it was done, muddy gritty water started running out of the taps! I guess the hot water system had been down for a while and they never bothered to do anything about it....On the second day, I noticed that the jaccuzi tub in the bathroom was not working. This time they said that the technicians would be sent in later. So I went to the beach for a walk, booked an archery session (comes free) at 3pm, and told them they could fix it while we were away. When I returned, it was still down. i then went to the archery area at 3pm thinking they might repair it later. When I reached the archery area, there was no one there. The office was locked. So I walked to reception only to find there was no one there as well. I then trudged back to my room to call the operator, confirming my appointment that I made earlier. He said he would send someone right away.. So I walked back for archery. When I got there, a
          Arvustatud 01 juuli 2016
          Dear Jasmine, Thank you for sharing your feedback about your recent visit to Famiana Resort & Spa Phu Quoc. You were obviously facing a chain of problems during your stay in our resort. Let us firstly apologize for all the trouble you had. Thank you for sharing in detail where we failed to serve you in an appropriate way – actually in many areas. Your comments give us clear indication where we have to put more attention and where to retrain more in detail the standards of operation. We were aware about additional training needs for our team. Please be assured that we take your comments very serious and that we will work on all subjects in order to improve our service. Again, we sincerely apologize for the inconveniences you experienced. We hope that upon your next visit, we can meet and exceed your expectations. Best Regards, Vi Dang (Mrs.) Guest Relations Manager
          Vastatud 13 juuni 2018
          Famiana Green Villa
          1234
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