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Good Location, Shopping Area”
The room is nice as described. Big room, comfortable bed, and very clean. But, the bathroom is rather small, and it has a see-through big glass which cannot be closed. This hotel is in a good location for food, shopping, and massage centre is just opposite the hotel. Recommended!
value for money”
service is good and the place is near to shopping area, mrt, easy to find food to eat. I tried their laundry service, not expensive and will be able to get the clothes back the same day. will stay @ this place again.
Good location but customer service could be improved”
Staff could speak little English. The aircon in the room was down due to renovation works. What threw me off was they didn’t tell me the aircon was down until I complained about the room being very warm. They should have told me upon check in. Btw, customer service could have improved further. Oh, for Muslim travellers, Halal eating place is available nearby.
The hotel's location is good. We can walk from Lowu station to there without taking metro. However if you have big luggage, better to take metro which is quite near to the hotel. This hotel will be extremely easy for the Japanese as there are menu, signage and etc written in Japanese. The room is clean. Staff are very polite. The toilet is Japanese style with the heating and cleaning function. Breakfast is sufficient but it's pitty that there's no dim sum...
Experience of our stay ~ 1 night(25-26/12)”
Our room was located on 11/F near storage room. Noise from the hallway and doors closing could be heard through gaps of the entrance door particularly during morning period. Mould appeared in black on grouts around tiles in bathroom. I put food into the fridge on the second day of our stay, but I found the Fridge hadn’t been turned on for guests. I advise hotel management pay attention to this issue. Please next time turn the fridge on for guests prior to room ready for check-in. Smells coming out from floor carpet along the hallway of the 11/F was so sting before 2pm on first day. Japanese style loo in bathroom had made us feel comfortable. Thank you.
All very good.”
All very good.
Very good quality hotel”
Use to be very good service, but recently service seem to be getting worst in the front desk. Opposite the hotel is a very famous shopping destination(dongmen). surrounding the hotel do have many small Japanese type of bars. and restaurant is just around every corner. It is also very convenient to get a taxi from the hotel. The hotel is 5min from the Luohu train station.
It is a good 4 star hotel”
Sevices in this hotel is always good. The location is just opposite dongmen shopping area, very convenient for Shopping. The hotel do have transport service to HK airport at RMB200 and the Shenzhen railway station a is just around 5min drive. Majority of the guests of this hotel is japanese.
Excellent hotel, good quality”
Hotel with good quality of service and facilities. Cater mainly for Japanese visitor so you will expect high level of service. There's even a 24Hr spa at B1. Hotel is opposite famous shopping belt, laojie. Take the new line 11 from Bao An Airport, recommend business class seat - affordable, much lesser crowd, comfy seat. Line 11 have lesser stop, faster speed, alight at Futian, then change to Line 1/3 to laojie, look for exit C, hotel is diagonally across the street.
Very good experience in this hotel. This Hotel is centrally located in the city. Very good connected to the train station. I found the hotel less than 5 minutes after exit from Station. The hotel is new renovated and the staff is polite. I only stay 1 night this time. Will definitely come again, if I have chance to visit ZhenShen again.
Confortable room & Good location”
I planned to reach Shen Zhen 2 days before I flight back to my country, but I was only stay in Shen Zhen one night. Since I reached the hotel, hotel's staff is look friendly and helpful. Oppossite of the hotel, it is a famous shopping street in Shen Zhen. They called it Dong Men. It's also near the railway station which can travel in Shen Zhen or Guang Zhou.
It is a nice hotel. The location is very good, it is just opposite of Dong Men. By the way, the Train is also nearby the hotel, just need 10 mins walk from hotel. The inside of hotel is very comfortable, I had stay in a Japanese deluxe room, it is cheap and comfortable!! If I still have chance to go shen zhen, I will stay in the same hotel again. I recommend all of you must write down the Chinese name of the hotel, because nobody know the English name of the hotel...
Nothing Special but Nothing Too Bad”
Everything is at OK level and nothing is bad, but nothing special about the facility and service.
Good location, nice room !
luxury hotel feel”
the renovation is nice. The room is new and nice
Very good at all”
Very good at all
Very good ”
Very good at all
All very good”
All very good
Painless check-in an check-out.”
Came in from a flight in HK and late border crossing to Shenzen. There's nothing like being able to breeze through the check-in formalities, get to your room and pass out. Quality is comparable to its more expensive namesake in HK.
Short stay at SZ, clean and decent hotel”
Just stayed for 1 night at Dongmen to explore SZ. Location is good, opposite DDM Mall and close to DongMen Ding. Shops open late and plenty choices of food, mani/pedicure, shopping for bargain or inside mall. Bathroom is old and small, but everything works well.
A staff for room service spilled the hot coffee I ordered on my feet. The room manager provided the ice cubes immediately and expressed their sorry by offering a free breakfast buffet the next day. I stay evey 5-6 times in this hotel for business trip or personal traveling, it's good location and I recommend you to take it as reference if ppl want to stay in SZ.
4 Star with 5 Star Team”
Cleanliness is always my first concern, and even though it is not brand new, my room lived up to my demands and will probably live up to yours. There are staff on every floor ready to clean the room or provide anything you need. But if you're in Shenzhen you are probably doing business and needing help. This staff went above and beyond any expectation. When I found out my all-China China Mobile sim card could not be topped up locally because it was bought in Hong Kong, a front desk aide fluent in English pulled out the maps, then walked me the full 300 meters to the China Mobile office, stayed in line with me and helped get my life back on track. The hotel is in the middle of one of the best shopping areas of the city so I got a quick tour on the way. Sure enough, I needed help again and again got it with a smile. It was only a brief three day stop this time, but I know I have found a new favorite clean and comfortable place to be when I am in SZ ... and wanting the care and attention usually reserved for the (much) more expensive 5 Star hotels.
Hotel with good location, but tricky service”
I am considered quite a regular for this hotel; as I whenever I pass through Shenzhen, I always stayed here. As usual, before the eve of departing the city, I always booked through the Reception for vehicle to the airport. But this time, it was quite a strange gesture. They called their Bell boy to arrange and the Bell Boy insisted asking for my phone number, I refused and gave him my room number instead. He called later to relate a price of a "Chartered" car, a price which is almost twice the normal taxi fare. I declined and took a taxi to the airport next day. Should this "TRICK" persists on, I would choose to stay somewhere else!
Not friendly staff”
Location not very near train station. Need to cross the overhead bridge with luggage and kids not easy. Near to Laojie just that u must be comfortable to cross the bridge or underpass. Book for a king room they gave me a queen room and commented that was the BIGGEST Room available. After my check my online booking information it shows King room then they change the room for me. Not very sure in the area facilities. I ask for directions for vegetarians restaurant they say don't have. I manage to location one using my google service. Good for people whom don't need to ask help from the staff. Staff not very friendly.
excellent weekend escape!”
We are surprised with the room comfort for hotel in China. Impressed by all the japanese design and wordings all around the corner, we are very much confident with the service standard delivered. Together with the late check-out offered, we can truly enjoyed a good weekend escape! We will come again for sure and highly recommend for friends!
This the first time i stayed here and will come back.staff very help ful room was comfort and many many shops opposit and behind hotel near xiang xi road 200 meter food street for chinies people .hotel has currency excheang spa and good massage in floor 7 and cheap i offer this hotel to all passenger to shenzhen good location near metro to guangzho 3$ coast taxi well come to shenzhen
Great hotel in a great location”
Though my stay in this trip was brief, yet I accomplished what I need to do in this city. Thanks to the convenient location. The only shortcoming of the room, #1403, was the scale in the bathroom, which has no battery.
This is very fantastic hotel and a crew also very friendly room Wi-Fi Internet speed is slow but When I request reception they provide a tounter to me. And just walk 5min to MRT when the night time if you feel hungry the nearby have many small restaurant it still open
Hotel with great location.”
No problem with my stay, except the hotel has an unique service for guests to the airport: That is: They provide special service for those guests to Hong Kong Airport; and for those who are going to Shenzhen airport: Call a cab.
Stay was very comfortable in fact my friend who accompanied me from india was a strict Vegetarian and language is a issue But the staff was very cooperative and made my friends stay extremely comfortable and served food to his choice the staff were always there to serve you with a smile
nice new hotel”
Pleasant stay, friendly staff. Hotel is just opposite the famous Dongmen shopping area. Take the non breakfast option though, as the price with breakfast is more expensive than if you just walked in to the restaurant and asked for the buffet breakfast.
City centre, excellent shopping area.”
Clean hotel with great location and excellent services. Very convenient and access to the famous Dong Meng shopping area. The hotel can further improve their service to her guests by printing a local location map; so that they won't get confuse or lost while moving around the busy area of Lo Hu.
A reasonable hotel”
The hotel staff is very good for check-in and out processes. And the hotel location is very good for couples. However, the price may be a little bit high. Nonetheless, I will book this hotel again when I come to Shenzhen as it is a very clean and tidy hotel. All in all, I do think it is very reasonable hotel.
Excellent customer service in a brilliant location”
The hotel is located in a really good area in Luohu. Plenty of restaurants, bars and shops nearby. They are renovating the exterior of the building at the moment but it is no big deal and the rooms are also a little bit dated. Don't let this put you off though as it still pretty good for the money.
Great Location, Good Service, Nice Room”
The room is quite big compared to others at the same rate. Service of the hotel is excellent. They help me get a cab and talk to the driver to bring me to my destination. Location is also good as it is very near the Shenzhen MTR station.
Good hotel if your remember to lock your luggage”
The hotel is of high standard, the people working here knows English and is very helpful. The air condition was a little tricky and would not change temperature. The hotel does not have wifi on the higher floors, so you have to connect it directly to your computer. In my case this did not work since I have 10 inch laptop. Overall I was satisfied with my stay, This is something every traveler should be aware of wherever they go, LOCK your things.
good business hotel”
This hotel is quite suitable for business traveller, especially good for Japanese people who doesnt speak English or Chinese, as front staff speaks good Japanese. location is good, hotel facility is so-so.
Basic hotel - a bit grim and very gloomy”
i stayed here just to have more flight options to kunming than i'd have had from hong kong. it was located in a pretty grim business area of the city - not much around - no bar district etc. nothing majorly wrong with the hotel but nothing to recommend either - just a basic hotel with no frills, really.
The location is good but a little bit old”
This hotel is a little bit old in this big new city. The location is quite good, near the subway station. You could easily get food nearby, and there are several malls, grossary stores, and even KTV's around the hotel. A convenient place for all kinds of travels.
Clean no nonsense executive hotel”
During my short stay I chose the room with japanese deco for a couple dollars more. It was very clean, simple but tastefully decorated. Not much of a view from the hotel window but perfectly fine if you need a nice and no nonsense place to stay in shenzhen.
Good location, everything else needs improvement”
As stated above, the location is great. Very walkable to the market, subway, and even the train station. This is a good place to stay if you are going to be out and about for most of the day and need a convenient place to get to for a night's rest. The bad...the staff needs to be retrained. If they have a problem, instead of trying to figure it out themselves first, they will call you in your room to help them fix it. First, they called me after I checked in for a copy of the agoda reservation, which they later didnt need. Then, the called again the next day asking if I was staying an extra day when my reservation is clearly for 2 days. Next comes a staff wanting to exchange room keys. That is followed by another knock on the door offering 2 bottles of water. Lastly, there's another phone call asking when would be a good time to clean the room. For someone trying to get a bit of rest in the afternoon, this is awful!! It is NOT good customer service to keep contacting the customer! After I check in to a hotel, I do not want to hear from the staff. I'm paying good money to be on vacation and be allowed to rest and not to help the staff with their confusion or be disturbed. The poor staff performance may mean little when you book the room, but when you have to deal with it during your stay, it's another story. And also, you will hear some hammering going on during the day as they renovate a floor in the hotel.
The atmosphere of the room”
The atmosphere of the room is wet. Therefore, bed condition is uncomfortable. It will be easy to spend this hotel for a Japanese.
Good location, value for money”
Sit in the city center, very convenient.
hotel located just nest to Guangzhou Dongmen shopping center
Very nice room”
Nice reception area, you can also change money (foreign currency) at the front desk! Very convenient!
A bit disappointment”
This stay I had a bit disappointed. Seem like the front desk service standard in dropping or maybe I'm not Japanese.
My first choice to stay at Shenzhen Louhu. ”
The hotel staff is always polite and provide good services. very clean and well kept hotel.
Highly recommended for stay in Shenzhen”
2nd stay at this clean hotel with nice room facilities. Check-in was fast and hassle free. Opposite a famous shopping belt and near (about 10mins walk) MRT station (Laojie station).
Location was key.”
The room was spacious, clean very comfortable. The staff was friendly and helpful. Lots of eateries littered around the hotel.
Good location and helpful staff”
Good location for the hotel quiet area
very comfortable Japanese standard hotel value for money.
Pretty ok hotel nothing much to shout about
Very well speaking english staff. Close to local market which is opened by night only
No further comment ”
Good value for money”
Good location, easy access, helpful staff”
Very good for its price. The staffs are very helpful
Very Good hotel , will recommend to my friends .”
Better than expected ”
Better than expected , good location and very nice and polite staff
That's nice and always my best choose ”
Staffs friendly, nice and helpful, Room always keep the quality, Location nice as well
nice place whivh near shopping mall”
near shopping mall, metro and many choice of food But the hotel light is too dark which will make u felt that the hotel is dirty
Standard hotel in convenient location”
Good size rooms with good bathrooms by Chinese standards close to shopping bars and resteraunts wi fi a bit inconsistent but over all a pleasant stay
Good location and speedy check in”
Good size rooms close to great shopping areas and resteraunts
Great Japanese Style Hotel”
Friendly staff.. To my surprise, most of Front desk staffs could speak Japanese fluently... I am impressed...
Nice hotel with friendly staffs”
the hotel overall is nice.the place location is a bit quite after local time 2300hrs
Lovely hotel and service with a smile”
Will come again as it was located at a very convinent location.
Grate location and clean hotel”
I must congratulate the hotel management for the good work of getting such a good team of employees. Well done.