The hotel is a little walk from the bus stop however they have a shuttle bus. I recommend that staff take English lessons as it was a little hard to communicate with them and they should display tour brochures in English. Prices for the buffet dinner were very high and there are no restaurants close by to eat at. The view from the room of the golf course was excellent and the staff allowed us to check in at 2 pm instead of waiting to 3 pm which was appreciated. The hotel is about a 15 minute bus trip to Lake Ashi and the trip on the Pirate ship was great. There were not many choices of food at Togendai-ko however getting off the ship at Hakonemachi-ko and walking to Motohakone-ko was a very rewarding experience with great views of Mount Fuji and a there was a bakery where we had lunch. The cable (ropeway) car was also a highlight as there were great views of the active volcano - however if you are prone to asthma beware as the area has very strong sulfur fumes.
Hotel room are clean , have a big parking log”
Nice view in the hotel room, and the room are so clean that you never expect, the morning buffet are fantastic , you can have dinner outside by walking for 5-10 mins , some of the dinning room outside are great, and you can enjoy your hot spring in hotel. I will come again next time
Comfortable stay for Onsen”
Complimentary bus service from Odawara and shuttle service to nearby bus stop Accommodation rate is pretty pricey for this area
Good hotel, nice staff”
Apart from a bit mobile from the downtown, it’s a great hotel. Room is big enough and onsen is good.
Good hotel with great views. Staff was a bit unhappy to help and not friendly. Overall was OK
Nature • Serene • Peace ”
If you’re looking for peace, exclusive and nature is the perfect place. Service is friendly. Amenities Onsen/Hotspring, Golf & Tennis Court. Located on the mountain top, nearest convenient store is 3 minutes by shuttle bus. Downtown is 28 minutes away by public bus. It’s very exclusive so it’s a good getaway. Expect not to have anything around walking distance but nature and resort amenities.
5 Stars hotel with First Class service located far from the town which is barely noticeable ”
Although it is not so accessible without own transport but definitely worth the efforts. Around 10-15 mins walking from Sengoku Kogen Bus station which is still acceptable if you are patience enough. Do note that neighbor eatery is almost non-existent therefore you basically have only one option to dine-in at the hotel which is slightly costly per head especially the dinner buffet. Both dinner & breakfast buffet is good, great ambient and service enhance the dining experience. The staff is chatty some of them can speak Mandarin so my elder parent can communicate properly with them and feel like home. Window views are great and the semi-open onsen is superb! Really hope to revisit again.
The staff was polite and attentive. Was quick to attend to my needs. Very nice, and clean room. beautiful outdoor surroundings, love the indoor and outdoor Onsen, a great place to relax, Will definitely stay here again when I return
The hotel itself is great, quiet area , nice rooms and good breakfest and dinner Just keep in mind that theres nothing nearby, theres Lawson at a 10 mins walk but thats not an easy walk with how cold it gets there in the evening, ( the. souvenirs shop at the hotel sells some drinks and snacks ) Overall its a good place if you want to spoil yourself or looking for a romantic atmosphere
A wonderful stay in Hakone. Prince Hakone Sengokuhara provided great impeccable services and ”
We are delighted by complete facilities and warm services from the team. The shuttle service from and to station is very convenient and helpful for traveling to sengokuhara. Wonderful view and surrounding feels so tranquil. The staffs are very helpful and always do their best for every request, from picking up us when we were lost, help sending the luggage, provide beautiful meals and keep smiling while delivering great services. We stayed for 3D2N and had a wonderful memory in here. Thank you
This hotel was expensive but it was worth it. Room was spacious with a pretty nature view. Even when it was raining it was pretty. You can see people play golf and it was enjoyable with all the green. We did not get to try the onsen but I'm sure it would've been nice.
The onsen is superb”
Very friendly hotel staff, they will show you all the facilities and show you the way to your room. The hotel onsen is really good. Hotel room is big with very good view. Will definitely come again when visit to Hakone
Hotel is good, room is big. The location is far from station but hotel provides shuttle service from and to Odawara station so it’s easy and free to get to the hotel
I love the room, very big, very clean and have a great view.
Great view ”
Mountain and golf course view from my room was really awesome! Staff were really polite and responsive :)
The rooms are larger than most in Japan and all have a view of the lake & Mt Fuji. Good food - buffet style. Great view from onsen even! Only thing that needs major improvement is the coffee.
Amazing place,great location , fantastic ambience and hospitable and caring staff”
I lost my phone in Gotemba while shopping. I came to the hotel and shared it with the receptionist on the desk. By next morning he had all the details of the phone and he could track it to lost and found in the Gotemba. He arranged for a taxi and made sure I got there and to the station in time. This stands out as the best experience of Japanese hospitality in my entire trip. Congratulations to the hotel for having such a caring and compassionate staff
Awesome room and the view is spectacular.”
We recommend this hotel for the family travel with little kid. They provide us with the baby barrier since the room is too small to fit the baby cot. The receptionist and the hotel staff are very nice, they always greet us with a smile. Love this hotel.
One of d best Hotel in Hakone”
great Onsen. staffs are super friendly. We re lucky to have snow welcoming us at Lake Ashi to the hotel. location quite exhausting. we have to call for pickup at the station. great onsen. room very big. overall great.
The hotel is very hard to locate even with our GPS. The location is secluded probably good for honeymooners. But for a group with young teenagers there are little activities. The onsen is nice and the breakfast buffet is good.
it was very nice experience to stay here.”
Hotel facilities is good. I stay in 1st. floor. but view is good. golf course view. But inconvinient for walkers. bus stop is far from hotel about 500m. If you have a car. it's perpect place to stay. very calm and clean. Specially Free Spa is best point in this hotel. And also very kindness Staff. My wife lost her bag in Gora station. But Very kind reception staff Kasumi Tamaoki call to here and there and find my wife's bag. Thanks for all efforts of her.
Was refused entry to the onsen because of tatoo- which was not disclosed when I made my reservation- and the staff, one female in particular, was VERY rude.
Very good countryside view & silent place”
Cosy stay in a golf resort”
The staff are very polite, place clean and the onsen is simply a treat! Cheaper compared to other traditional guesthouse.
Relax and touch with nature”
Hotel's staff is very polite and gave us a good service. Room is very clean and comfortable for Family.
Great Hotel and Kind Staff”
Love so much the hotel , the service excellent , location good near othe attraction place, food good in restaurant , we will be back to this hotel .
Great view, great onsen. There is free shuttle from hotel to nearest bus stop at anytime.
Location of hotel is good and very nice views but you are in the middle of nature , on a mountain area with no means of going to a nearby restaurant or convenience store. On your first evening one will be forced to take their buffet dinner as the only food available for you . There is a shuttle bus that leaves only once in the morning. We almost got stranded there. As soon as we checked in we requested the hotel to reserve a taxi for us for the day of our departure to take us back to the train station. When spoken to the staff and the manager they were no help at all. They insisted we take the only shuttle back but leaves too late in the morning for us to catch our train. We were left to our own to search and call for our ride back to the train station . Seems they are only used to local guests with cars what happens to us foreign guests ? Another thing, our van driver arrived ahead of pick up time and he said he told the front desk but no word from them on this.
The dinner buffer is not delicious and too expensive. Should have some complementary when customer facing a Natural Disaster such as heavy snow. Others are quite good but not much impressive to visit again.
I was very disappointed with the housekeeping staffs in this hotel. I remembered very well that I have left my black boots in the hotel room after I have checked out on 26 Dec 2017. I have called the hotel at night to check with the front desk but they said housekeeping never return any item from room the room I stayed. I was surprised to hear that because all this time Japanese are very honest and serious with their work. In fact I did not expect the front desk’s reply was nothing can be found in the lost and found department. I believed the two old ladies from housekeeping have seen my boots. They were cleaning few rooms away from my room when I about to check out my rooms. I sincerely hope that the housekeeping could return my boots and hotel management could explain for more details about this issue.
Poor trained staffs, didn’t know the air conditioner wouldn’t be functional if room temperature is settled to under 24.5 Celsius. And staff just told me they only can provide me a fan and air purifier, instead of changing to other room(even the same class) Give me another room(same class) only if I insist. In the new room, I found it is the setting problem. But their 3 staffs finally knew by then.
Not good unless you golf”
Hotel was too expensive for what it is. Location doesn't have a good view, facilities are ok and the room was a good size but I would not recommend. It is next to a golf course and it would be perfect for someone there to enjoy golfing and the onsen. Counter staff spoke English to me from the start which is a big pet peeve of mine since we are in Japan and I speak Japanese. Just because someone is white doesn't mean they speak English anyway so they need to try Japanese first. I was also told after I saw the room that they do not have a large bed (double) so my room had two single beds which sucked. I ordered a large room/double so I could have some room to sleep. I won't stay here again.
good hotel with one major flaw”
Overall it was good,one major downside was the rooms are right next to a tee off practice which started at 7am, so if your tired from traveling this isn't the hotel for you. As even with all the doors curtains closed its really loud and annoying. If your a very early riser then this hotel should be fine.
Nice driving range and mountain view from the room blacony!
A bit dated”
Looks like it used to be a luxury hotel. Rooms are specious but dated in terms of carpets, showers, restroom. Definitely require some rnovation.
The facility on the hot spa is amazing
nice view , good hospitality
I'll choose the hotel again ”
Lovely Place Helpfull staff
Excellent service! Highly recommend. Rooms are clean and roomy.”
Staff are so polite and helpful, there is shuttle bus from bus stop to hotel. We had dinner and breakfast at the hotel, and it was very nice, will definitely come back!
Clean and comfort”
The hotel is served for golfers but as a tourist, it is considered comfort and clean. Nice view of the green. Excellent.
Superb onsen hotel ”
The onsen is fabulous!
This hotel is tricky to review. It has mesmerizing views and beautiful grounds. The price is amazing for what you get. However, you are almost trapped at the hotel because it's so isolated. You are then forced to take a taxi to get food or spend money on their overpriced buffets. Their food is decent, but not worth the money. I had to adjust my thinking and realize what I paid for the room and the food combined was still a good value. I can see how some people would love this hotel or hate it. Depends on what you are looking for.
Big n nice room for 4 adults. Separate bathroom n toilet which is very convenient.”
Friendly staff n also shuttle to bus stop to take the Tozan bus to Okawara is very good.
Location a bit far away from most popular attractions in Hakone. But hotel itself is value worth”
Not easy to find eateries around the hotel
Nice room , pleasant staff , onsen was great ”
Better if u have own car. Nice view of golf course .
Generally a good stay and nice Onsen.”
Schade das morgens und abends nur ein Buffet gibts. Der ist immer ganz schön teuer .Kein Essen a la Karte
Bien placé, très calme. Onsen avec bain intérieur et extérieur.
Chambres mal insonorisées ”
Hôtel vieillot et chambres mal insonorisées. Localisation ok mais excentrée. Onsen agréable.
Muy lejos de la zona de turismo. Aunque cuentan con servicio de autobuses los horarios que ofrecen se quedan cortos. El personal no habla inglés.
人員非常有禮且親切， 歐美旅客多，所以人員的英文溝通能力很好。 接駁服務也非常好（坐登山巴士或小田原巴士的T線到仙石高原站，再走到Lawson 超市請人員來接（任何時間皆可接送。））可以在訂飯店前和櫃枱再做細節確認。 環境很美。 初次入住，人員還會做一次總體設施和客房介紹。 空間寬敞。就是附近沒有吃的。
本來想預約酒店的巴士站接送服務的，可是郵件不回復，官網留言也沒回復。電話又打不通，就作罷了。 遊玩箱根到下午六點，當時沒想到很多車都停運了，真的是沒有夜生活的地方，也很難找到吃的。問了電車工作人員說只能打的去酒店，覺得有點奢侈，後來發現，用通票可以在宮？下站那裡，換乘T線巴士，到仙石高原站下車，走過去google map，路上也有酒店的指示牌，大約1000米。我們沒有行李，就一個小包，走過去就還好，要是有行李，還是得預約酒店接送或者打的吧，有一小段上坡路…… 到了酒店，三層樓高，三人間房間不大，但是乾淨整潔，還有免費水，在東京可是沒有的……還要了毯子，所以睡的很舒服。最大的亮點就是泡湯，無限量泡，可是知道最多泡20分鐘，要不皮膚會缺水。酒店人員還仔細告知了泡湯事項，就愉快地去了。池不大，我跟另外一個妹子，包了整個池，可是水很燙，不敢下去！但是後來一個日本的女生很nice帶我們去對面，有個露天的，那叫一個爽啊！看出去的景色也不錯，真的很舒服，人生這樣就差不多了…… 第二天的自助早餐也不錯，環境很棒，看出去一望無際的草原園林，心曠神怡！妹子喜歡水果蔬菜，我吃了超多三文魚，配飯和粥，還有意面番茄，很滿足，不得不說是此行中最棒的早餐了！ 11點要checkout,簡單收拾一下，就出發，跟前台說一聲馬上就開車送我們到車站。隨叫隨到的~還很棒的幫我寄送了明信片！很歡樂~
此酒店位置比較隱蔽，於仙石高原巴士站下車要行10分鐘。箱根巴士 T 線才能乘坐到達。巴士站左近有便利店。酒店房間整潔，有露臺望出是高爾夫球場。 景觀一流。設施齊全。
環境很好 很大 適合團隊旅遊
可惜溫泉開放時間太早結束，搭末班車到達箱根再轉計程車，到飯店只剩下半小時內可以泡湯．．．身為溫泉飯店。有點可惜。 周邊稍微不便 不過整體住來很放鬆
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よかった点はロケーション。自然豊かな環境のため、非常に満足でした。 よくなかった点は、レストランの接客ですね。朝食のバイキングの際、子連れだったため席を立ったり座ったりすることが多くありました。その際に少量を取って食べ終わったお皿（あとでまた食べ物を取りに行く予定）を声もかけることなく、勝手に下げられていました。また新しいお皿、お箸、スプーン、フォークなど取りに行きました。 まだ食べ終わっていないのに下げられると早く帰って欲しいのかな？という気持ちになりますよね。 歴史あるプリンスホテルだけに少し残念な気持ちになりました。
久しぶりに家族と過ごした一泊。 夕食のビュッフェも期待以上でした。 お風呂も快適でしたし、静かな夜を過ごせて満足です。
酒店很大，我们的房间也非常大，我们带了6岁以下的小朋友，还给我们准备了有三张床的房间，所有的用品也是三份。虽然我们预订的是双床间，每天都能休息得很好。阳台外就是美丽的仙石高原，远处是高尔夫球场，所有的草木修剪整齐。每天早晚都去泡个温泉，棒棒哒！ 关于位置，接驳车其实很方便，给酒店打个电话，通常会转接给专门的外语服务电话，双方会帮你和酒店沟通，一会儿车就来接啦。白天没事儿的时候 酒店旁边走走看看乡村风景也是不错的。