NH Berlin City West

Staff are always super friendly and efficient.

Disasterous

We had a good stay at this hotel room was large and had everything we needed. Super close to public transport. Only comment is no tea and coffee facilities in room.

The hotel appears to be a converted office building. It is located in walking distance to the subway station with the direct line to the city center west in about 10minutes. The room was small with a parking deck right in front of the window so easy access for burglars. The curtains did not cover the full breadth of the window. TV set was an old tiny cube. The bed was broken, apparently some obese person just jumped right on the frame. The pillows cant be called pillows, so flat were they. There was no a/c in the room. The restroom was tiny enough to turn around inside. The tiles around the shower should heavy signs of mould. The flush water from the toilet smelled rotten. Lighting inside the room was sparse and dim. There was only one available power plug for the whole room behind the desk. Breakfast was not tested but was supposed to cost 19 EUR extra. Internet was very slow and broke down frequently. this hotel is not worth the money.

I´ve stayed at over 100 hotels all around the world and this hotels breakfast buffet definately makes the top 3!

I like this hotel, with good attentive staff and fast internet. I feel very save here. A subway station is within 1 min walk and plenty of local restaurants nearby.

first the room category I booked with agoda did not exist in this hotel, then the room I was given smelled from cigarettes. Luckily the staff there was very competent and helpful, so everything worked out fine.

Everything in the room, bathroom fixtures were depressed.

my reservation was wrong in the hotel system. Difficult beginning until I proved with my voucher that we had made it right. After that, things improved.