Novotel Surabaya Hotel
Novotel Surabaya Hotel
Vaata kõiki 46 fotosid
Superior, bassein - Toaplaan Novotel Surabaya Hotel
Superior, bassein - Toaplaan
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Fuajee Novotel Surabaya Hotel
Fuajee
Vaata kõiki 46 fotosid
Fuajee Novotel Surabaya Hotel
Fuajee
Vaata kõiki 46 fotosid
Hotelli interjöör Novotel Surabaya Hotel
Hotelli interjöör
Vaata kõiki 46 fotosid
KAARDIL Novotel Surabaya Hotel
KAARDIL
Asukoht
Väga hea
7,4
Vaata kõiki 46 fotosid Novotel Surabaya Hotel
Vaata kõiki 46 fotosid
Eemaldatud lemmikutest
Väga hea
Aluseks: 1882 arvustustVaata, mida külalised on kirjutanud
7,5
86% soovitaks sõbrale
  • Lennujaama transfeer

  • 780 m ühistranspordini

  • Tasuta WiFi kõigis tubades

  • Kümblustünn

Tubade valik
7,7
Väga hea
Toa mugavus ja kvaliteet
Seda majutuskohta vaatab praegu 10 inimestBroneeri kohe, enne kui on hilja!
3 magamistoaga peresviit (Family Suite 3 Bed Rooms)
3 magamistoaga peresviit (Family Suite 3 Bed Rooms)
...
  • Vaade: Linn
  • 69 m² / 743 ft²
  • 1 kaheinimesevoodi või 2 Üh...
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1 magamistoaga sviit (1 Bedroom Suite)
1 magamistoaga sviit (1 Bedroom Suite)
...
  • Vaade: Bassein
  • 45 m² / 484 ft²
  • 1 kaheinimesevoodi
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2 magamistoaga peresviit (2 Bedroom Family Suite)
2 magamistoaga peresviit (2 Bedroom Family Suite)
...
  • Vaade: Linn
  • 69 m² / 743 ft²
  • 1 kaheinimesevoodi või 2 Üh...
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Superior 1 kuningatüüpi voodiga - vaatega basseinile (Superior 1 king bed Pool View)
Superior 1 kuningatüüpi voodiga - vaatega basseinile (Superior 1 king bed Pool View)
...
  • Vaade: Linn
  • 32 m² / 344 ft²
  • 1 suur voodi
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Superior 2 üheinimesevoodiga - vaade basseinile (Superior 2 single beds Pool view)
Superior 2 üheinimesevoodiga - vaade basseinile (Superior 2 single beds Pool view)
...
  • Vaade: Bassein
  • 32 m² / 344 ft²
  • 2 Üheinimesevoodid
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Superior, bassein (Superior Pool)
Superior, bassein (Superior Pool)
...
  • Vaade: Bassein
  • 25 m² / 269 ft²
  • 2 Üheinimesevoodid või 1 ka...
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Superior 2 üheinimesevoodiga - aiavaatega (Superior 2 single beds Garden View)
Superior 2 üheinimesevoodiga - aiavaatega (Superior 2 single beds Garden View)
...
  • Vaade: Aed
  • 32 m² / 344 ft²
  • 2 Üheinimesevoodid
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Suure voodiga luksustuba (Superior King Room)
Suure voodiga luksustuba (Superior King Room)
...
  • Vaade: Aed
  • 28 m² / 301 ft²
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Kahe eraldi voodiga luksustuba (Executive Twin Room)
Kahe eraldi voodiga luksustuba (Executive Twin Room)
...
  • Vaade: Bassein
  • 30 m² / 323 ft²
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Superior 1 kuningatüüpi voodiga - vaatega aiale (Superior 1 king bed Garden View)
Superior 1 kuningatüüpi voodiga - vaatega aiale (Superior 1 king bed Garden View)
...
  • Vaade: Linn
  • 32 m² / 344 ft²
  • 1 suur voodi
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Uusimad külastajate kommentaarid

Agoda arvustused (1882)Booking.com arvustused (433)
Vali reisija tüüp
Hotelli seisukord/puhtus7,6
Teenused7,8
Asukoht7,4
Toa mugavus ja kvaliteet7,7
Teenus7,6
Vastavus hinnale7,6
Koostatud kontrollitud külastajate poolt Agoda
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lisa
Toa tüüp
2 magamistoaga peresviit
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3 magamistoaga peresviit
Superior 1 kuningatüüpi voodiga - vaatega aiale
lisa
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Kuvatakse 1714 kontrollitud kommentaari
12345
10,0
Yulia alates Indoneesia
Üksikreisija
Superior 1 kuningatüüpi voodiga - vaatega aiale
Viibis 3 ööd aprill 2018
Erakordne”
Have a great stay here. Friendly staff, great ambience. Thumbs up!
Arvustatud 16 aprill 2018
Dear Ms. Yulia, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We always looking forward to welcoming you back in the near future. Sincerely Yours, Nurdiana Ika Sari
Vastatud 25 aprill 2018
Novotel Surabaya Hotel
6,8
Fauzan alates Indoneesia
Ärireisija
Superior 2 üheinimesevoodiga - vaade basseinile
Viibis 3 ööd aprill 2018
Not a really good experience ”
I paid 2 rooms for 3 night only to get the fact that the rooms are not available. The gave us an offer to upgrade our room to (they called it) "suite" rooms. But it turned out that it's just an old apartment with low maintenance. The AC didn't work, rooms kinda dirty (smells like abandoned house), dust everywhere and dirty pillow. And the hallway to the rooms is dark (need more light). Actually their main rooms are good, but it looks like they keep selling rooms (which are actually sold out) so they can move customers to those old abandoned suites. The suites themselves are not even available on the Agoda or even Accor booking site. I booked the rooms 2 weeks before our check in date. I think they had enough time to inform us about the room condition and give us option. I hope they can do better in the future.
Arvustatud 10 aprill 2018
Dear Mr. Fauzan, Greetings from Novotel Surabaya Hotel and Suites Thank you for taking your time to inform us on your experience during your time at the hotel. Having read to your writings, we sincerely apologize that few issues was not up to your expectations. Please rest assures that we will address these issues to the related department for further follow up as we avoid for the same issue to occur again in the future. We hope that you still reserve the confidence for the hotel. We believe that should you returned to stay with us again, you will experience a more enjoyable stay compare to the previous one. Thank you Sincerley, Ganjar Laksmana
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Novotel Surabaya Hotel
8,0
Randal alates Kanada
Paar
Superior 1 kuningatüüpi voodiga - vaatega basseinile
Viibis 6 ööd märts 2018
Nice hotel ”
It’s an older hotel but they have done some nice upgrades.
Arvustatud 04 aprill 2018
Dear Mr. Randal, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. We always looking forward to welcoming you back in the near future. Sincerely Yours, Nurdiana Ika Sari
Vastatud 25 aprill 2018
Novotel Surabaya Hotel
3,6
Temmy alates Singapur
Ärireisija
Superior 1 kuningatüüpi voodiga - vaatega aiale
Viibis ühe öömärts 2018
Old hotel, smelled stale”
Hotel room is old and smelled stale. There were stains on the bedsheets and bed cover. Holes can be found on the sofa in the room, due to someone putting out their cigarettes on them. Staff looks unwilling to help us change the room initially, and called us back only after we look disappointed.
Arvustatud 26 märts 2018
Dear Sir/Madam, Thank you for your time to share with us on your experience. Having read your feedback, we sincerely apologize for the experience that you have to go through. We understand that it must have been an agonizing experience. Please rest assures that we are taking an appropriate measure to resolve this. Thank you Sincerely, Ganjar Laksmana
Vastatud 03 aprill 2018
Novotel Surabaya Hotel
9,2
Censi alates Indoneesia
Paar
Superior 2 üheinimesevoodiga - aiavaatega
Viibis 2 ööd august 2017
Strategic Location!”
Hotel located near center of city. Very easy to find food and anything else. The staff very polite and so helpful. The cleanliness excellent.. for budgeting traveler maybe too expensive if you make walking reservation, just book from agoda and you will get Special Rate
Arvustatud 12 veebruar 2018
Dear Censi, Thank you for staying with Novotel Surabaya Hotel and Suite We are grateful that you have taking your time to share with us your feedback and it is a wonderful feeling to know that you have a pleasant experience. We will share this with our team as part of the acknowledgement of their hard work. Thank you Sincerely, Ganjar Laksmana
Vastatud 23 veebruar 2018
Novotel Surabaya Hotel
7,2
RAJA alates Malaisia
Perekond väikeste lastega
Superior 1 kuningatüüpi voodiga - vaatega aiale
Viibis 3 ööd veebruar 2018
Pleasant Stay!”
From concierge, to housekeeping, waiter/waitress, front desk, spa staff, they are very helpful, friendly and attentive. Congrats and keep up the good work!! Very peaceful and serene environment in the hotel area. nice buffet breakfast but limited quantity. Areas that can be improve: kids club need to be upgraded with new toys and more clean, and the spa ambiance need to be more warm and comfy. Overall, im very satisfied with my stay and my daughter love to visit Novotel Surabaya again. thanks!
Arvustatud 06 veebruar 2018
Dear Raja, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
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Novotel Surabaya Hotel
3,6
Alistair alates Malaisia
Paar
Superior 1 kuningatüüpi voodiga - vaatega aiale
Viibis ühe öönovember 2017
Terrible”
Arrived late,as advised,and asked for wake-up call and taxi for the morning,neither of which materialised. Had to go back to reception to get WiFi details,nobody answered calls from the room. Hotel has no lift !! Pealing paintwork. If you do not have a Accor card(physically) breakfast is double the price.
Arvustatud 01 detsember 2017
Dear Alistair, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. Please rest assures that the issue will be highlighted and follow up by the related department as we do not wish that the same issue happen again in the future. We hope that you still reserve the confidence and still choose the hotel as your preferred accommodation. We assure you that should you returned to stay with us again, you will experience and more enjoyable stay compare to the previous one. As such, we are always looking forward to welcoming you back on any future opportunities. Sincerely, Ganjar Laksmana
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Novotel Surabaya Hotel
8,0
David alates Suurbritannia
Paar
Superior 1 kuningatüüpi voodiga - vaatega aiale
Viibis ühe ööoktoober 2017
Nice resort style hotel in the city”
Nice pool and nice breakfast. We only had 1 night there, would have liked to have stayed 1 more to enjoy the facilities more. Warning: there is a mall " just down the road" which looks walkable, but better to take a taxi or becak, especially at night 😊
Arvustatud 30 november 2017
Dear Mr. David, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana
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Novotel Surabaya Hotel
8,0
Acil alates Indoneesia
Ärireisija
Superior 1 kuningatüüpi voodiga - vaatega aiale
Viibis ühe ööaprill 2017
Good hotel than price”
Good hotel than price
Arvustatud 22 november 2017
Dear Acil, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
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Novotel Surabaya Hotel
7,6
Adrian alates Indoneesia
Üksikreisija
Superior 2 üheinimesevoodiga - aiavaatega
Viibis 2 ööd september 2017
nice place to stay”
a bit expensive, but i love stay here.. no recommended for kid, smokers at lobby, i got room with smoking room althought i book through agoda for non smoking room.. this disturb my one night stay.
Arvustatud 14 november 2017
Dear Mr. Adrian, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
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Novotel Surabaya Hotel
4,8
Maju alates Indoneesia
Ärireisija
Superior 1 kuningatüüpi voodiga - vaatega basseinile
Viibis 2 ööd november 2017
downgrading star hotel”
check in was fast however due to late check in around 9:30pm no staff walked me in to the room. the room was spacious but the sheet was stained. the cieling was damaged so i couldn't closed the bathroom's door. the bfast was so so and you need a luck to have a seat since the restaurant was small. day 2 the variety of food were less my expectation. the staff not too friendly. if you want to use fitness facility you need to bring your ID since it is the rule of the hotel, which i think this is an awful rules. the internet was slow and getting slower at night.
Arvustatud 11 november 2017
Dear Mr. Maju, Greetings from Novotel Surabaya Hotel and Suites Thank you for taking your time to inform us on your experience during your time at the hotel. Having read to your writings, we sincerely apologize that there were challenges during your stay. We have enforced our Housekeeping to be more details on the room quality as well as the F&B team in providing seats to our guest. Please rest assures that our team will put extra effort to ensure a better experience for our guest. The access for the gym for our guest are their room key and this is to diffrenciate between our inhouse guest and our fitnes member. We also assuring that our Internet Connection is up to 1Mbps per room with dedicated connection. We hope that you still reserve the confidence for the hotel. We believe that should you returned to stay with us again, you will experience a more enjoyable stay compare to the previous one. Thank you Sincerley, Ganjar Laksmana
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Novotel Surabaya Hotel
8,4
titis alates Indoneesia
Ärireisija
Superior 1 kuningatüüpi voodiga - vaatega aiale
Viibis 2 ööd oktoober 2017
good location”
it has good location, near from wonokromo and only need 10 minutes from bungurasih.
Arvustatud 29 oktoober 2017
Ibu. Titis Yang Terhormat, Terima kasih telah tinggal bersama kami dan atas waktunya untuk menyampaikan pengalaman Ibu selama kunjungan Ibu di Novotel Surabaya Hotel and Suites. Sangat menyenangkan bagi kami untuk menerima tanggapan yang positif. Kami akan menyampaikan pengalaman Ibu kepada tim kami. Kami yakin bahwa pengalaman ini akan menjadi motivasi bagi semua staf kami untuk terus meningkatkan kualitas layanan kepada para tamu. Untuk beberapa kekurangan yang mungkin atau telah terjadi, saran dan komentar Ibu akan pastinya kami jadikan masukan yang sangat penting. Sekali lagi kami ucapkan terima kasih atas kesediaan Ibu untuk menyampaikan pengalaman Ibu, dan kami berharap kunjungan Ibu selanjutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami Ganjar Laksmana
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Novotel Surabaya Hotel
7,6
Felix alates Indoneesia
Paar
Superior 1 kuningatüüpi voodiga - vaatega aiale
Viibis ühe ööseptember 2017
A resort in the city”
This is a resort style hotel in the city area. Although not exactly in the city center, you can go anywhere in less than an hour. Room size is big enough and clean. It's a bit outdated, maybe need some refurbishment to compete with other competitors.
Arvustatud 24 oktoober 2017
Dear Mr. Felix, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
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Novotel Surabaya Hotel
8,8
pradi alates Indoneesia
Perekond väikeste lastega
Superior 1 kuningatüüpi voodiga - vaatega aiale
Viibis ühe ööaugust 2017
Good for young children”
Nice swimming pool. Clean. Good breakfast
Arvustatud 22 oktoober 2017
Dear Mr. Pradi, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana
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Novotel Surabaya Hotel
7,2
Derek alates Suurbritannia
Ärireisija
Superior 1 kuningatüüpi voodiga - vaatega aiale
Viibis 2 ööd oktoober 2017
Väga hea”
There was a party happening while i was there and it seemed there wasn't enough staff or even room particularly at breakfast. I had to take my breakfast to my room as there was no where to sit. The following day there were tables available but with no cutlery on them as they hadn't been replaced. The wifi was very poor
Arvustatud 07 oktoober 2017
Dear Mr. Derek, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. We believe that it must have been a very agonizing experience. We have brief our team at F&B to improve the concerns. Please rest assures that the issue will be highlighted and follow up by the related department as we do not wish that the same issue happen again in the future. We hope that you still reserve the confidence and still choose the hotel as your preferred accommodation. We assure you that should you returned to stay with us again, you will experience and more enjoyable stay compare to the previous one. Sincerely, Ganjar Laksmana
Show more
Novotel Surabaya Hotel
6,8
Teguh alates Indoneesia
Ärireisija
Superior 1 kuningatüüpi voodiga - vaatega aiale
Viibis 2 ööd september 2017
Ok nice place and good enought for business trip”
Many kinds of foods
Arvustatud 02 oktoober 2017
Dear Mr. Teguh, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
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Novotel Surabaya Hotel
9,2
Ranti alates Indoneesia
Perekond väikeste lastega
2 magamistoaga peresviit
Viibis ühe öödetsember 2014
Nice hotel for weekend getaway”
Novotel Surabaya is a nice and cozy hotel near to Surabaya city center, but the surrounding atmosphere makes you feel like far away from the city bustling. Sweet escape for the weekend!
Arvustatud 29 september 2017
Dear Ms. Santi, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana
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Novotel Surabaya Hotel
6,4
Fitri alates Indoneesia
Perekond väikeste lastega
Superior 1 kuningatüüpi voodiga - vaatega aiale
Viibis 4 ööd juuni 2017
Good for Family”
Breakfast was very good
Arvustatud 18 august 2017
Dear Ms. Fitri, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
Show more
Novotel Surabaya Hotel
8,0
Zuhairi alates Malaisia
Paar
Superior 1 kuningatüüpi voodiga - vaatega aiale
Viibis 3 ööd aprill 2017
weekend trip”
A quiet hotel, away from the busy city center.
Arvustatud 02 august 2017
Dear Zuhairi, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana
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Novotel Surabaya Hotel
6,8
Sean alates Uus-Meremaa
Üksikreisija
Superior 1 kuningatüüpi voodiga - vaatega aiale
Viibis ühe ööaprill 2017
Novotel”
To be honest I was a little disappointed with the Novotel in Surabaya. I stay in Novotel's a lot throughout Indonesia and felt this one was a little tired and not well appointed. Room service was slow and terrible quality. I wouldn't stay here again as there are much better options in the price range in Surabaya.
Arvustatud 28 juuli 2017
12345
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