Pan Pacific Hanoi
Kaheinimesevoodiga luksustuba - voodi Pan Pacific Hanoi
Fuajee Pan Pacific Hanoi
Hotelli interjöör Pan Pacific Hanoi
Vaata kõiki 65 fotosid
Eemaldatud lemmikutest
8,4
Võrratu
/10
( 1263 arvustust)Vaata, mida külalised on kirjutanud
KAARDIL
8,2
Võrratu
Asukoha hinnang
Parem kui 93% majutuskohtadest linnas Hanoi
Suurepärane asukoht - 1,05 km linnakeskusest
Parkimine
TASUTA
  • Kim Lien Pagoda100 m
  • Läänejärv330 m
  • Chua Trani Quoc390 m
  • Tran Quoci pagood500 m
  • Truc Backi järv500 m
  • The Bookworm Hanoi610 m
  • Paddleboats650 m
  • Quani Thanhi tempel780 m
  • Hanoi keraamiline mosaiiksein810 m
  • Travel Sense Asia - Private Day Tours860 m
  • Tasuta Wi-Fi

    Pan Pacific Hanoi

    1 Thanh Nien Road, Ba Dinh District, Tay Ho ala, Hanoi, Vietnam, - KAARDIL
    Erakordne maine
    89% soovitaks sõbrale
    Suurepärane puhtuseaste
    8,8 hinne puhtuse eest
    • Lennujaama transfeer

    • Tasuta WiFi kõigis tubades

    • Valuutavahetus

    • Saun

    • Aurusaun

    Seda majutuskohta vaatab praegu 8 inimest

    Broneeri kohe, enne kui on hilja!

    Vastavus hinnale8,1
    Kaugus linnakeskusest1.5 Km
    Asukoha hinnang8,2
    Lähim lennujaamGia Lami lennujaam (VVGL)
    Kaugus lennujaamast5,2 km

    Toad saadaval hotellis Pan Pacific Hanoi

    8,5
    Suurepärane
    Toa mugavus ja kvaliteet
    Pacific Club tuba (Pacific Club)
    Pacific Club tuba (Pacific Club)
    ...
    • Toa suurus: 35 m² / 377 ft²
    • Vaade: Järv (osaline vaade)
    • 2 üheinimesevoodid või 1 su...
    Lisa kuupäevad, et näha hindu
    1 magamistoaga, premier, korter (1 Bedroom Premier Apartment)
    1 magamistoaga, premier, korter (1 Bedroom Premier Apartment)
    ...
    • Toa suurus: 60 m² / 646 ft²
    • Vaade: Järv
    • 1 suur voodi
    Lisa kuupäevad, et näha hindu
    Kaheinimesevoodiga luksustuba (Deluxe Double Room)
    Kaheinimesevoodiga luksustuba (Deluxe Double Room)
    ...
    • Toa suurus: 35 m² / 377 ft²
    • Vaade: Linn
    • 1 suur voodi
    Lisa kuupäevad, et näha hindu
    Stuudiosviit (Studio Suite)
    Stuudiosviit (Studio Suite)
    ...
    • Toa suurus: 40 m² / 431 ft²
    • Vaade: Järv
    • 1 suur voodi
    Lisa kuupäevad, et näha hindu
    Two-Bedroom Executive Serviced Suite
    Two-Bedroom Executive Serviced Suite
    ...
    • Toa suurus: 90 m² / 969 ft²
    • Dušš ja vann
    • 2 üheinimesevoodid või 1 su...
    Lisa kuupäevad, et näha hindu
    Two-Bedroom Premier Serviced Suite
    Two-Bedroom Premier Serviced Suite
    ...
    • Toa suurus: 90 m² / 969 ft²
    • Dušš ja vann
    • 2 üheinimesevoodid või 1 su...
    Lisa kuupäevad, et näha hindu
    Kahe eraldi voodiga luksustuba (Deluxe Twin Room)
    Kahe eraldi voodiga luksustuba (Deluxe Twin Room)
    ...
    • Toa suurus: 35 m² / 377 ft²
    • Vaade: Linn
    • 2 üheinimesevoodid
    Lisa kuupäevad, et näha hindu
    Luksustuba (Premier Room)
    Luksustuba (Premier Room)
    ...
    • Toa suurus: 35 m² / 377 ft²
    • Vaade: Järv
    • 1 suur voodi
    Lisa kuupäevad, et näha hindu
    Luksuslik tuba – Club Sofitel (Luxury Room Club Sofitel)
    Luksuslik tuba – Club Sofitel (Luxury Room Club Sofitel)
    ...
    • Toa suurus: 35 m² / 377 ft²
    • Eraldi dušš/vann
    Lisa kuupäevad, et näha hindu
    Kahene luksustuba (Luxury Twin room)
    Kahene luksustuba (Luxury Twin room)
    ...
    • Toa suurus: 35 m² / 377 ft²
    Lisa kuupäevad, et näha hindu
    Kuni 30% Agoda siseringi tehingutega!

    Hinnad langevad kohe, kui sa sisse logid!

    Logi sisse
    Rohem asukohast Pan Pacific Hanoi

    Rohem asukohast Pan Pacific Hanoi

    Kirjeldus

    Näita vähem

    Omadused

    Näita vähem

    Vahemaad ja olulised teemad

    Näidatud vahemaad on mõõdetud linnulennult. Tegelik kaugus võib erineda.
    Näita vähem

    Mis on läheduses

    Näidatud vahemaad on mõõdetud linnulennult. Tegelik kaugus võib erineda.
    Näita rohkem

    Majutuskoha reeglid külalistele

    Näita vähem

    Kasulik info

    Näita vähem

    Hotelli Pan Pacific Hanoi arvustused külalistelt

    Koostatud kontrollitud külastajate poolt Agoda
    Agoda arvustused (1263)Booking.com arvustused (611)
    Hotelli seisukord/puhtus8,8
    Teenused8,5
    Asukoht8,2
    Toa mugavus ja kvaliteet8,5
    Teenus8,6
    Vastavus hinnale8,1
    Kõik keeled
    Kõik reisijate tüübid (1263)
    Kõik tubade tüübid

    Kuva arvustusi, mis mainivad järgmist 

    Kuvatakse 923 kontrollitud kommentaari
    12345
    7,7
    Väga hea
    Jukka alates Tai
    Paar
    Viibis 2 ööd aprill 2013

    Asiallinen paikka”

    Hyvä sijainti, kauniilla paikalla, hyvät yhteydet.

    Aivan kelpo paikka, mukavalla näköalalla viereiselle järvelle. Vanhakaupunki kävelyetäisyyden päässä.

    Arvustatud 19 aprill 2013
    8,8
    Võrratu
    David alates Austraalia
    Paar
    Kaheinimesevoodiga luksustuba
    Viibis 4 ööd juuli 2019

    very good”

    Very nice hotel with space and views... good location for lakes, and many facilities convenient near by. recommended.

    Arvustatud 25 juuli 2019

    Dear David, Thank you for your great review. We are very happy to hear your compliments about the hotel. We look forward to having another chance of welcoming you back. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Vastatud 30 juuli 2019
    Pan Pacific Hanoi
    4,4
    Yu alates Taiwan
    Ärireisija
    Kahe eraldi voodiga luksustuba
    Viibis 2 ööd juuni 2019

    It can do better”

    1. Facility is old. Face air conditioner problem and door lock issue within two days. Also the hair drier is very difficult to use. Recommend to change more convenient hair drier in the future. 2. Frontier experience needs to improve. It’s a business trip but when we checked-in, frontier spends at least half hour to clarify and make confusion to customers while others are all done already. Recommend to educate frontier to make sure they are all well understood especially for biz trip customers to avoid any inconvenience to customers.

    Arvustatud 12 juuli 2019

    Dear Yu, Thank you so much for taking your time to share your comments regarding your stay at the Pan Pacific Hanoi. I am very sorry to learn that your recent experience did not up to expectation, please accept our sincere apologies for any inconvenience might cause you. Should there be another opportunity to welcome you at Pan Pacific Hanoi, we hope to have the chance of showing our improved facilities to you firsthand. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Vastatud 30 juuli 2019
    Pan Pacific Hanoi
    10,0
    Erakordne
    Jacinta alates Singapur
    Paar
    Kaheinimesevoodiga luksustuba
    Viibis 2 ööd mai 2019

    5-star service”

    The most impressive thing about Pan Pacific Hotel Group has always been its warm hospitality and Pan Pacific Hanoi is no different. A couple of hiccups happened during our stay but what won us over, is consistently the staff’s swift action to rectify the problems. Their zeal to go the extra mile for the guests is the winning factor that sets them apart from other 5-star hotels. Even though the building is a little old, location is great, view from our room overlooking the lake is gorgeous and the staff is always attentive to your needs - the latter being the most important, in my opinion. We are sure to return. Thank you Pan Pacific Hanoi for having such warmth and generosity in spirit. Well done!

    Arvustatud 02 juuni 2019

    Dear Jacinta, Thank you very much for choosing Pan Pacific Hanoi as your preferred hotel in Hanoi and for taking the time to post the feedback of your wonderful experience with us. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again. Yours sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Vastatud 03 juuni 2019
    Pan Pacific Hanoi
    9,2
    Erakordne
    Prasana alates Singapur
    Rüh
    Pacific Club tuba
    Viibis 3 ööd aprill 2019

    Great club room and facilities ”

    While the club room was small and slightly dated (furniture, carpet, and TV), the modern and newly renovated bathroom with great amenities and extremely comfortable bed made up for it. The staff on the club floor were amazing - super friendly and helpful. The breakfast was fantastic (made upon order) and the evening cocktails with buffet bites (sufficient as dinner) was worth the price we paid. Other benefits like two pieces of complimentary laundry per day and private check-in and check-out made the stay super comfortable. Do take note the hotel is not in the old quarter, it's closer to Westlake, however, it's a mere 5 minutes cab ride away.

    Arvustatud 11 mai 2019

    Dear Prasana, Thank you for your great review. We are very happy to hear your compliments about the friendliness and assistance of our staff. We look forward to having another chance of welcoming you back. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Vastatud 23 mai 2019
    Pan Pacific Hanoi
    8,0
    Võrratu
    Claris alates Singapur
    Ärireisija
    Stuudiosviit
    Viibis 3 ööd aprill 2019

    Average”

    Lounge service was great. They greeted me by name, even suggested honey for my bad throat and cough. But hotel needs some modern revamp. No bedside in-plugs for charging. Bathroom towels had a faint cigarette smell. A/C is Central and can't be controlled.

    Arvustatud 27 aprill 2019

    Dear Claris, Thank you so much for taking your time to share your comments regarding your stay at the Pan Pacific Hanoi. It is most encouraging to learn that you have enjoyed our service provided by our Club Lounge staff. I am however very sorry that your room experience was less than perfect, please allow me to express my sincerest apologize. However, may we take this opportunity to inform you that we are currently in process of completing renovation of some of our guestrooms and facilities. Should there be another opportunity to welcome you at Pan Pacific Hanoi, we hope to have the chance of showing our improved facilities to you firsthand. In the meantime, please feel free to contact me if I can be of any further assistance! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Vastatud 30 aprill 2019
    Pan Pacific Hanoi
    8,4
    Võrratu
    philip alates Tai
    Perekond väikeste lastega
    Pacific Club tuba
    Viibis 4 ööd veebruar 2019

    Worth a visit !”

    Yes, it's a few kilometres away from the old quarter and Hoan Kiem lake but it's certainly made up for by the excellent service and overall ambience of the hotel, While not the most modern given it's age, the club room we had was spacious, clean and comfortable. All amenities you would require are well provided for and the club lounge staff are very helpful. Breakfast in the hotel offers a large buffet spread and the quality is reasonably good. Gym is sufficiently equipped and open 24 hrs while steam and sauna rooms are clean and well maintained. It is crowded in the morning as I guess the hotel offers memberships as well. There is an indoor lap pool which caters more for adults than young children. Overall our stay was very enjoyable thanks to the warmth of the staff which made our visit during the TET holidays memorable.

    Arvustatud 05 märts 2019
    6,8
    Hea
    christopher alates Singapur
    Ärireisija
    Kaheinimesevoodiga luksustuba
    Viibis ühe ööjuuni 2018

    Nice hotel”

    If for business this is fine. If for holidays it can be deemed a bit out of the way. For the price, the service is good and the food delicious. I had room service, one lunch, one breakfast and a drink at the outdoor bar

    Arvustatud 10 juuni 2019

    Dear Christopher, Thank you very much for choosing Pan Pacific Hanoi and for taking the time to post the feedback. It is always rewarding to receive positive feedback like yours! We look forward to welcoming you back in the not so distant future. Yours sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Vastatud 12 juuni 2019
    Pan Pacific Hanoi
    7,6
    Väga hea
    WenJie alates Singapur
    Paar
    Kaheinimesevoodiga luksustuba
    Viibis ühe öömai 2019

    Good Hotel and Great Staff but hotel is getting old”

    The hotel has great staff onboard and definitely have a very comfortable bed. However, everything in the hotel is getting really old and run down with a bit of mouldy smell and dirty spots here and there. Even the basin tap is mouldy. Definitely require a refurbishment/overhaul soon.

    Arvustatud 04 mai 2019

    Dear WenJie, Thank you so much for taking the time to share about your stay at Pan Pacific Hanoi. We are glad to read that you had good comments on our hotel and the staff. Having also noted your constructive comments regarding the age of the hotel, we would like to reassure you that we have many plans in place in order to upgrade many of our facilities in the near future. If you would consider staying with us on your next visit, we would be delighted to show you the progress. Please accept our apologies for not reaching your expectations. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Vastatud 23 mai 2019
    Pan Pacific Hanoi
    9,6
    Erakordne
    Brian alates Ameerika Ühendriigid
    Üksikreisija
    Kaheinimesevoodiga luksustuba
    Viibis 4 ööd detsember 2018

    Pan pacific hotel Hanoi ”

    Great hotel and staff right by the lake fantastic views, rooftop restaurant and bar, 2 other restaurants and a coffee shop. Only downside is the neighborhood has little to offer within walking distance but a short cab ride to great sights and shopping/restaurants.

    Arvustatud 02 jaanuar 2019

    Dear Brian, We are delighted to read of your feedback and grateful that you shared your experience here. Hopefully we will have the opportunity to welcome you back soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Vastatud 28 jaanuar 2019
    Pan Pacific Hanoi
    8,4
    Võrratu
    Kreetha alates Tai
    Paar
    Kaheinimesevoodiga luksustuba
    Viibis 2 ööd november 2018

    Vacation in Hanoi.”

    Hotel location is not at downtown of the city but close to the famous lake and temple. All the room and facilities is fine as a 5 star hotel. The only matter was concierge provided inaccurate information about things around hotel to us but we consider it's still acceptable. It takes around 15 mins, 65 VND, when you call Grab Taxi from hotel to Old Quarter. Do not forget to try rooftop bar of the hotel, it's one of the most famous rooftop in Hanoi due to it beautiful lake view!

    Arvustatud 27 november 2018
    9,2
    Erakordne
    George alates Holland
    Ärireisija
    Kaheinimesevoodiga luksustuba
    Viibis 4 ööd november 2018

    very good business hotel with nice rooftop bar”

    We stayed in the hotel for business reasons. Beautiful hotel with great swimmingpool. Excellent service, very professional staff. The hotel has a nice rooftop bar with great view over the lake. Room was large, bed very comfortable.

    Arvustatud 20 november 2018
    8,8
    Võrratu
    Seo alates Lõuna-Korea
    Üksikreisija
    Luksustuba
    Viibis 2 ööd veebruar 2019

    Võrratu”

    I recommend this hotel who want to trevel in Hanoi The hotel was super clean and staff was so nice :) But, there are no good restaurant around the hotel. If you want to eat out, you can go to west lake

    Arvustatud 17 veebruar 2019

    Dear Seo, We are delighted to read of your great feedback and grateful that you shared your experience here. Hopefully we will have the opportunity to welcome you back soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Vastatud 01 märts 2019
    Pan Pacific Hanoi
    3,6
    Hien alates Vietnam
    Ärireisija
    Kahe eraldi voodiga luksustuba
    Viibis ühe ööjaanuar 2019

    When you tell your guest you would call back, YOU CALL BACK!”

    I called the hotel to check about confusing charge on my credit card after check out. First staff had no clue. Second staff was front office supervisor also had to check and said will call me back. Guess what, he never did. I have to called them back 3 times until I get a simple answer. And they said my name wrong even though I give it to them each time I called, mind you it a Vietnamese name, not some rocket science object. When you work in hospitality, details DO matter. I’ved stayed at this hotel a few times, recommended it for others when they go on business trip in HN as well. Guess this would be the last time I speak of it. Service level is unacceptable for an international 5* hotel.

    Arvustatud 15 veebruar 2019

    Dear Hien, May I first of all thank you very much for your great support and confidence you have placed in our hotel. Words cannot say enough how much we appreciate your loyalty. I am however very sorry to learn about the shortfalls in the service you have experienced recently, and indeed it is of great concern for us as this definitely does not reflect the quality of service our guests are usually accustomed. On behalf of the hotel management, please allow me to express my sincere apologies. You may count on our commitment to provide the best in service and facilities to our guest. I hope this incident will not alter your trust in our hotel and you grant us a renewed opportunity of welcoming you again. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Vastatud 01 märts 2019
    Pan Pacific Hanoi
    10,0
    Erakordne
    Nina alates Vietnam
    Paar
    Pacific Club tuba
    Viibis 4 ööd veebruar 2019

    John and Nina from the US and Ha Noi”

    We always experience excellent service and facilities at this hotel and choose it for our 'staycation' every year during the New Year. We were impressed by the exit discussion on checkout at the lounge, which led to an opportunity to make some small suggestions to the staff related to the layout of the rooms. Ms. Hieu and Ms. Khuyen were open and interested in our ideas. They were only two of a fine staff team that went out of their way to make our stay special and smooth. We love the indoor pool in the winter and the lake view in place of our ususal home view of cement buildings all around us. This is a perfect getaway venue for us, as it has been for more than 20 years.

    Arvustatud 12 veebruar 2019

    Dear Nina, We are delighted to read your wonderful comments about Pan Pacific Hanoi. Thank you for always choosing to stay with us as your "staycation" and even more for praising the service and facilities that you experienced here. We now look forward to your return. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Vastatud 01 märts 2019
    Pan Pacific Hanoi
    10,0
    Erakordne
    NGUYEN alates Vietnam
    Ärireisija
    Luksustuba
    Viibis ühe ööjuuni 2019

    Excellent service ! Best in HANOI”

    Excellent service ! Best in HANOI

    Arvustatud 18 juuni 2019

    Dear Nguyen, Thank you very much for choosing Pan Pacific Hanoi as your preferred hotel in Hanoi and for taking the time to post the feedback of your wonderful experience with us. It is always rewarding to receive positive feedback! We look forward to welcoming you back in the not so distant future. Yours sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Vastatud 20 juuni 2019
    Pan Pacific Hanoi
    10,0
    Erakordne
    NGUYEN alates Vietnam
    Ärireisija
    Kaheinimesevoodiga luksustuba
    Viibis 2 ööd juuni 2019

    Excellent service ! Best in HANOI”

    Excellent service ! Best in HANOI

    Arvustatud 18 juuni 2019

    Dear Nguyen, Thank you very much for choosing Pan Pacific Hanoi as your preferred hotel in Hanoi and for taking the time to post the feedback of your wonderful experience with us. It is always rewarding to receive positive feedback! We look forward to welcoming you back in the not so distant future. Yours sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Vastatud 20 juuni 2019
    Pan Pacific Hanoi
    10,0
    Erakordne
    Chatchailai
    Ärireisija
    Kaheinimesevoodiga luksustuba
    Viibis 2 ööd juuni 2019

    Good service ”

    Very comfortable and staffs are good service

    Arvustatud 14 juuni 2019

    Dear Chatchailai, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Vastatud 20 juuni 2019
    Pan Pacific Hanoi
    9,2
    Erakordne
    Mark alates Singapur
    Ärireisija
    Stuudiosviit
    Viibis 2 ööd juuni 2019

    Erakordne”

    Service is always TOP CLASS, especially at club level. The bathroom tap are old though, need to be replaced.

    Arvustatud 12 juuni 2019

    Dear Mark, We appreciate you taking the time to share your impressions on your recent stay at Pan Pacific Hanoi. It's encouraging for us to know that you enjoyed our service especially at the Pacific Club. On the other hand, we well noted your constructive comment about the aging of the bathroom tap and will put it into the plan for future renovation. Thank you again and we look forward to welcoming you back on your next visit to Hanoi. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Vastatud 12 juuni 2019
    Pan Pacific Hanoi
    10,0
    Erakordne
    David alates Suurbritannia
    Paar
    Pacific Club tuba
    Viibis 2 ööd mai 2019

    Erakordne”

    Fabulous hotel in an excellent location only surpassed by the staff who were the best I have encountered anywhere in the world - The Club Lounge staff were magnificent

    Arvustatud 16 mai 2019

    Dear David, Thank you for choosing Pan Pacific Hanoi for your recent stay and for sharing with us your review. We are glad to hear your nice comments about the hotel as well as the services from our staff particularly the staff at our Club Lounge. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Pan Pacific Hanoi is renowned. We would be more than happy to have you with us soon again! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

    Vastatud 23 mai 2019
    Pan Pacific Hanoi
    12345
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